Stellar Cyber

Lead and perform advanced technical support operations for cybersecurity platforms, manage escalations, and mentor support teams. | Extensive experience in cybersecurity support, SIEM systems, network security, and team leadership, with strong troubleshooting skills. | Accelerate Your Career with Stellar Cyber Join a fast-growing global leader in cybersecurity, trusted by some of the biggest names in the industry. Nearly 33% of the world’s top MSSPs rely on our platform, along with enterprises and government agencies, and that number continues to grow as more organizations recognize the value of next-generation security solutions. At Stellar Cyber, we’re at the forefront of AI-driven cybersecurity, leveraging automation to protect businesses from sophisticated threats. Our culture is built on diversity, openness, and collaboration, fostering creativity and innovation that make a real impact in the market. We are seeking a hands-on Senior Technical Support Manager to lead and actively participate in advanced technical support operations for our SIEM and cybersecurity platform. This role is responsible for customer escalations, complex break-fix troubleshooting, and operational excellence, while also managing and mentoring a Global Support team. The ideal candidate has deep technical expertise, thrives in high-severity incident scenarios, and leads by example—remaining actively engaged in ticket queues, on-call rotations, and customer-facing problem resolution. Technical & Escalation Management: Act as the primary escalation point for critical and high-impact customer issues Lead and perform hands-on troubleshooting for complex break-fix scenarios involving: SIEM pipelines, log ingestion, parsing, normalization Network security, IDS/IPS, endpoint, and cloud telemetry Performance, scalability, and data integrity issues Participate directly in support ticket rotation, including on-call and weekend coverage Drive root cause analysis (RCA) and ensure corrective and preventive actions are implemented Customer Engagement: Engage directly with customers during Severity 1 / business-impacting incidents Communicate clearly and confidently with security teams, architects, and leadership Set expectations, provide status updates, and lead incident resolution calls Translate technical findings into actionable customer guidance Team Leadership & Operations: Manage, mentor, and develop senior and junior support engineers Establish and enforce support best practices, SLAs, and escalation processes Review and improve support workflows, tooling, and documentation Ensure consistent, high-quality customer experience across regions and shifts Cross-Functional Collaboration: Work closely with Engineering, Product, DevOps, and SOC teams Advocate for supportability and operational readiness in new releases Provide feedback from customer issues to influence product improvements Assist with release validation, upgrades and complex customer deployments Technical Skills: Deep understanding of: SIEM architectures and log pipelines Network protocols (TCP/IP, DNS, HTTP, Syslog) Linux systems, troubleshooting, and performance tuning Hands-on experience with: Log parsing and normalization (regex, JSON, CEF, LEEF) Cloud platforms (AWS, Azure, GCP) Security technologies (firewalls, IDS/IPS, EDR, IAM) Strong troubleshooting skills across distributed systems Leadership & Soft Skills: Proven ability to lead under pressure during critical incidents Comfortable making technical decisions and owning outcomes Excellent written and verbal communication skills Ability to balance hands-on technical work with team leadership Preferred Qualifications: Experience supporting enterprise or MSSP customers Background in SOC operations or incident response Familiarity with Elasticsearch, Kafka, Kubernetes, or similar platforms Experience operating in 24×7 global support environments Experience: 10+ years of experience in technical support, systems engineering, or security operations 3+ years in a people management or technical leadership role Strong background in SIEM, cybersecurity, or large-scale observability platforms We pride ourselves in recognizing our employees. Here are some examples of our benefits program: Pre-IPO Stock Options Medical, Dental & Vision care 401(k) Employee Assistance Program Employee Discount Program Life Insurance Paid time off Referral Program Rewards and Recognition Program

Design and deliver advanced detection and security management capabilities for Stellar Cyber’s Open XDR platform. | 5+ years in security analytics, SIEM, XDR, or AI/ML; understanding of SOC operations and detection engineering; experience with data science teams and technical architectures. | Working with the Security and ML team, this role will focus on designing and delivering advanced detection and security management capabilities for Stellar Cyber’s Open XDR platform—such as detection management, asset and entity tracking, and agentic AI systems. The Senior Product Manager will lead the definition, delivery, and adoption of security management-driven initiatives central to the company’s vision of building an Autonomous SOC. Performance milestones: • First 30 days: Learn the product portfolio, core architecture, and pipeline of ML initiatives. • By 90 days: Lead an analytics-focused initiative and start driving roadmap alignment. • By 180 days: Drive customer adoption, collect feedback, and refine roadmap priorities based on data and customer insights. • 5+ years of Product Management experience in Security Analytics, SIEM, XDR, or AI/ML domains. • Solid understanding of SOC operations, detection engineering, and analytics workflows. • Experience working with data science teams (anomaly detection, NLP, supervised/unsupervised models). • Strong technical background—familiarity with cloud architectures, ElasticSearch, data pipelines, or similar. • Excellent communication and storytelling skills; ability to translate technical value into customer impact. We pride ourselves in recognizing our employees. Here are some examples of our benefits program: Pre-IPO Stock Options Medical, Dental & Vision care 401(k) Life Insurance Paid time off Referral Program Rewards and Recognition Program