Stellantis NV

Manage and execute cross-functional programs to drive operational excellence and strategic initiatives. | You have over 3 years of program management experience, strong organizational and communication skills, and the ability to manage multiple stakeholders and data-driven decision making. | The Certified Pre-Owned Vehicle (CPOV) Program Manager is responsible for the end-to-end strategic management, execution, and optimization of Stellantis' national CPOV program. This role serves as the central program owner, ensuring alignment across Sales, Aftersales, Mopar, FlexCare, Field organizations, and dealer partners. CPOV is a critical pillar of Stellantis' long-term business strategy-driving residual value, customer loyalty, return-to-market behavior, and downstream Aftersales performance. This role plays a key part in integrating CPOV and FlexCare offerings, strengthening certified vehicle value propositions, and enabling consistent execution across the dealer network. The ideal candidate brings a program management mindset, thrives in complex, cross-functional environments, and excels at translating strategy into scalable execution. Key Responsibilities: National CPOV Program Strategy & Ownership: • Manager of CPO ongoing operations and support transition into the FlexCare team. Serve as the primary integration point between CPOV, Mopar, FlexCare, Aftersales, and work closely with field teams to support dealer execution. • Collaborate with internal stakeholders across Sales, Incentives, Marketing, IT, Finance, and Operations to ensure program consistency and scalability. • Provide national-level oversight and support for dealer-facing CPOV programs, including program rules, execution standards, and operational processes. • Support dealer management through issue resolution, troubleshooting, and continuous program improvement. • Manage CPOV-related incentive programs, working closely with incentive and finance teams to ensure alignment and effectiveness. • Develop and maintain reporting, dashboards, and performance metrics to track program health, dealer engagement, and business impact. Analyze trends and insights to inform strategic adjustments and future program enhancements. • Support ongoing program operations, including process optimization, issue escalation, and resolution. • Act as a subject-matter expert on CPOV operations, ensuring clarity and consistency across the organization. Basic Qualifications: • Bachelor's degree • Minimum 3 years of experience in automotive, OEM program management, sales operations, dealer programs, or Aftersales-related roles • Strong proficiency with Microsoft Office Suite • Excellent written and verbal communication skills • Strong organizational, prioritization, and program management capabilities • Ability to manage multiple workstreams and stakeholders simultaneously • Analytical mindset with experience using data to drive decisions Preferred Qualifications: • Experience with Certified Pre-Owned, used vehicle operations, or Aftersales programs • Familiarity with dealer network operations and OEM program execution • Experience working cross-functionally with Sales, Aftersales, Incentives, or Finance teams • Understanding of FlexCare, service contracts, and/or dealership processes • Experience with program reporting, KPI development, and performance tracking Why You'll Love This Role: This role offers the opportunity to shape and lead a nationally impactful program at the intersection of Sales and Aftersales. You'll influence long-term customer loyalty, strengthen residual values, and help define how Stellantis delivers value beyond the initial sale-while working with diverse teams across the enterprise to drive meaningful results.

Lead and manage complex projects and teams to deliver technological and business solutions. | Experienced leader with project management skills, but no engineering degree or direct automotive propulsion program experience. | Job description: • Lead, management and report-out of Calibration Activities (Project management) on several Propulsion Systems Programs. Job Duties and Responsibilities: • Financial rollups • Timing development • Issues/Risk management • Project report-outs including Directors & Management Reviews • Lead cross functional teams (through program management and control team meetings) • Lead Quality Gate Reviews Basic qualifications: • Bachelor's degree in engineering (Electrical, Mechanical, Automotive) or a related degree. • Minimum of 5 years of program management experience, with specific automotive programs (propulsion, vehicle development, calibration, etc.) Knowledge, Skills, and Abilities: • Ability to lead cross functional teams • Ability to set stretch goals, create/sustain energy, and drive results • Drives change where necessary to bring projects to fruition • Ability to communicate effectively to senior management • Demonstrate strong business acumen and results orientation Preferred Qualifications: • Master of Business Administration • 5 years' experience with automotive OEM or supplier with relevant expertise described above • PMP Certified

Lead and manage all commercial cost savings, mitigation, and recovery activities for a specific powertrain, coordinating cross-functional teams and reporting. | Requires 8+ years in purchasing or related fields, strong negotiation, organizational, and communication skills, with proficiency in SAP and Qlik Sense. | The North America Powertrain Cost Program Manager (PCPM) will be the 'Commercial Cost Leader' for a specific Powertrain, managing all internal stakeholder interfaces and driving implementation of cost savings, mitigation of cost increase risks, and execution of cost recovery for their vehicle, resulting in Total Production Cost (TPC) improvement. Job responsibilities include but not limited to: • Lead Purchasing engagement in cross functional forums related to cost • Manage all commercial cost savings activities generated from system war rooms, plant war rooms, and other similar forums across all internal stakeholders (Brand, Supply Chain, Manufacturing, Engineering, Purchasing, etc.) • Drive and manage all commercial cost recovery actions for their specific engine/transmission (Certified Line Shortages / Disruptions, Capital Over-recovery, ED&D over-recovery, etc.) • Drive engagement of cross functional organizations to mitigate specific cost increase risks, minimizing TPC impact, for their specific powertrain • Manage all commercial cost Governance reporting related to TPC for their specific powertrain • Ensure all commercial cost savings initiatives from any cross-functional activity are documented in the Material Cost Management (MCM) database and actively managed from idea generation to implementation • Lead real time monitoring and reporting activities for all commercial cost impacts (Implemented, In-process, Forecast) for their assigned powertrain • Lead the consolidation of all system should cost gap closure activities to be managed and reported at the vehicle level • Lead coordination of TPC Warrior Room Report out presentations Basic Qualifications: • Bachelor's degree in business, Finance, Supply Chain Management, or related field (ABET accredited) • A minimum of 8 years of relevant purchasing experience or other disciplines that require significant negotiation/exposure to cost and sourcing processes • Strong organizational skills; excels in fast-paced, complex environments • Strong negotiation skills and the ability to think and act strategically • Self-motivated, resourceful, and able to manage multiple projects • Results-oriented leader with experience guiding cross-functional teams • Excellent communication skills; comfortable with all management levels • Deep understanding of Group Purchasing business processes • Proficient in MS Office, SAP, and Qlik Sense Preferred Qualifications: • Previous Purchasing Program Management experience • Commodity Purchasing experience a plus • Good understanding of roles and responsibilities of various stakeholders and Purchasing's role within it • General knowledge of supplier cost structures and cost breakdown analysis • Business case development skills.

Lead cross-functional teams to develop and execute vehicle accessory programs, ensuring timely delivery and budget adherence. | Requires engineering background, extensive program management experience, and familiarity with automotive development processes, none of which are evident in your resume. | Job Description: The Mopar Accessory Program Manager is responsible for leading a cross functional team in the development of Accessory portfolios for STLA vehicle nameplates. Job responsibilities(Overview): • For a proposed new vehicle program and/or buzz model, lead the cross functional Mopar team by: • Working with Mopar Planning to compile an accessory portfolio. • Working with Mopar Engineering to assess technical feasibility, cost & timing of each accessory. • Compiling and submitting the final plan (ie. feasible parts with cost/timing) to either Product Committee for approval (if new vehicle) or a response to a bulletin(if buzz model). • Upon program approval, lead the cross functional Mopar team to: • Compile timelines for each accessory. • Acquire regular updates of each new accessory by leading weekly Program Management Team (PMT) meetings. • Update status reports. • Escalate and assist as needed to recover timing on any late accessory. Job responsibilities(Primary Roles): • Ensure the Product Plan is executed on time. • Primary liaison between Mopar and Vehicle Team. • Writing/tracking bulletins. Compiling and submitting responses to Vehicle Team. • Writing/tracking Engineering Requisitions. • Track spending of each program/part. Requirements: Basic Qualifications: • Bachelor's degree in any Engineering discipline from an accredited university. • A minimum of 8 years of engineering experience and/or program management with an emphasis on product design and development • Must demonstrate strong organizational and leadership skills. • Required ability to work with and lead cross functional groups. • Excel in building positive working relationships and conflict resolution. • Program lifecycle experience • Ability to break down barriers and roadblocks. • Very strong presentation & communication skills • Required proficiency in Microsoft Office applications • Strong time management skills Preferred Qualifications: • Stellantis experience. Knowledge and understanding of: • Stellantis vehicle development process and milestones. • Stellantis systems (ie. Global Bulletin System, Pentasap, EBOM, etc). • Stellantis organization and contacts. • Previous Program Management or Leadership position in any organization/company.

Design, implement, and optimize customer care processes and knowledge management practices to enhance customer experience and operational efficiency. | Requires 5+ years in customer care or related systems support, experience with Genesys and Salesforce, and knowledge of automation and analytics technologies. | The Customer Care Process & Knowledge Specialist, champions new programs and processes within the NA Customer Care organization that drive optimization and service enhancements while strengthening Stellantis's customer service operations, and enhancing the customer experience through process excellence, and robust knowledge management practices. This role resides within the Business Development and Customer Enhancement team of NA Customer Care, and supports the Contact Center and Business Operations, in addition to organizational functions; with the core responsibility to lead the design and definition, enablement, and continuous improvement of Customer Care programs, ensuring alignment with business objectives, KPIs, customer journey expectations, and digital transformation initiatives. The Process & Knowledge Specialist oversees process definition, continuous process improvement assessments, enhancements to automation, enablement of business processes, and the development, authoring, and publication of associated program management plans and knowledge content in collaboration with various stakeholders, including the Customer Enhancement team, Customer Care functions, ICT, 3rd party Contact Center Business Partners, and potentially Technical and/or Program Management External Partners. This role aligns with the strategy, governance, and best practices set by the Customer Care Process & Knowledge Management function to ensure process and knowledge content are designed as valuable, accessible, and are actionable assets that support frontline Contact Center effectiveness, operational performance, and customer satisfaction. Program Management Responsibilities: • Facilitate meetings/workshops with stakeholders to define new business program/process requirements • Document business stakeholder requirements and confirm agreement • Review program/process requirements with Customer Care Operational Leads/SMEs for input/feedback and adjust/communicate as necessary • Communicate requirements to Operations Manager to determine and estimate Cust Care manpower support requirements and plan for new programs/processes • Communicate requirements to Business Systems Specialist to determine and estimate ICT system/process changes (if required) and plan • Communicate requirements to Training to determine and estimate requirements and plan for new programs/processes • Communicate requirements to Reporting & Analytics to determine and plan dashboards and report needs for program/process • Lead development of a SOW if external services are required • Manage RFP process (if applicable) • Develop program/process one time and on-going expenses budget and facilitate funding source identification with program/process business stakeholders • Communicate program cross-charge(s) assessment with Cust Care Budget Mgt team • Establish project plan and timeline for program/process implementation • Develop business process(es) and document process flow/mapping (further responsibilities elaborated below) • Program manage including implementation planning for all implicated workstreams • Support program/process stakeholders throughout the project management process as single Cust Care facing PoC/Lead • Schedule and lead program and workstream meetings • Communicate program status updates with relevant stakeholders Process Development & Knowledge Management Responsibilities: • Lead the end-to-end design, documentation, and optimization of customer care business processes across voice, chat, messaging, email, social, and GenAI automated channels. • Champion process standardization and automation initiatives, leveraging GenAI, self-service, and predictive analytics technologies. • Business Requirements Definition Documentation of Process Enhancements, Improvements & Changes • Planning and Implementation of Process Enhancements, Improvements, and Changes • Collaborate with cross-functional teams (ICT, Legal, Data Privacy, Operations) to ensure process compliance, scalability, and alignment with regulatory and operational requirements. • Establishment of Process SharePoint / Repository • Creation of Standardized Process Map Template • Establish scope for the process mapping and manage the Process Definition and Mapping exercise, inclusive of all steps, tasks, actions, and resources required to complete the process • Document process steps and sequence and create the process map • Review, communication and publish process maps • Define, author, and publish knowledge contents, ensuring material is accurate, accessible, and continuously updated in alignment with corporate and business strategy, product, policy, process, and system changes. • Participate in Operational CI workstreams and Call Listening sessions, owning process and knowledge enhancement definitional and/or system update actions • Evaluate process after implementation to make updates to process and knowledge • Collaborate with external stakeholders and Global CEC as relevant or required for exchange of best practices and/or standardization of process Brand Advocate Responsibilities: • Brand Mentor Process / Escalation • Brand Program Initiatives (New launches/Sundown, Outbounds - as applicable) • Owner / Warranty Manuals - MY Validation • Share new vehicle reveal timing and information/press releases to internal teams • Participate in weekly Mopar Launch Readiness meetings or related • Create and update new vehicle FAQs / knowledge • Coordinate with roadside operations to establish RSA process/changes for New Vehicle Launches • Provide knowledge and training resources (WBT/in-person/virtual) to Training for New Vehicle Launches • Highlight new vehicle orders in weekly VOS case report • Create daily case report for new vehicle launch • Coordinate new vehicle walk-around activities • Establish post launch FEW reporting process • Monitor daily case activity for proper routing for new vehicle launches • Maintain continuous improvement tracker based on call listening takeaways • Provide updates/information needed to maintain current AnswerHUB articles Basic Qualifications: • Bachelor's Degree • 5+ years of experience in a Customer Care/Customer Experience or related business process and systems support capacity and/or Knowledge Management process and systems support capacity • Supplemental education and/or experience in working within and support of Genesys and Salesforce Telephony and CRM solutions Contact Center platforms, or similar • Exposure to and/or experience in Customer Care business processes and/or Operations • Knowledge of and/or experience in the enablement of GenAI, Self Service, Business Process Automation, and Cognitive/Predictive Analytics technologies, processes, and capabilities across multiple digital channels including voice, chat, messaging, email, social, and related • Experience in leading and managing cross-functional operational, process oriented, and technical teams and SMEs in the design, build, and implementation of a complex process mappings and developments • Possess an analytical mindset with a critical eye on process efficiencies and automation of tasks, associative effort, and/or generation of knowledge. • Effective ability to manage and communicate across multiple organizational and/or cross-functional teams. • Process mindset with demonstrated ability to garner support and drive improvements. • Strong interpersonal skills and presentation skills. • Highly organized with solid time management, prioritization and multi-tasking skills. • Display effective communication skills to support meetings at all levels of the company, including senior leadership. • Excellent written and verbal communication skills. • Must be familiar with project objectives, and the role and function of each team member, LOBs, sites, and functional areas in order to effectively coordinate the activities of the team. • Proficient in Windows, MS Outlook, TEAMS, Word, PowerPoint, MS Project, Excel, Genesys, Salesforce, and related systems development technologies.