StarRez

The Client Success Manager will ensure university and property management clients experience the full value of the platform, from onboarding to fostering long-term relationships. They will collaborate with sales and operations teams to enhance customer experience and support client retention. | Candidates should have at least 1 year of experience in customer service or client-facing roles, with strong communication and relationship-building skills. Familiarity with CRM tools and the ability to work independently in a remote environment are also required. | About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. About College Pads College Pads is transforming the way students navigate the transition from on-campus to off-campus life. Our platform enables universities to support their students by streamlining the process of finding and securing off-campus housing. By working closely with higher education institutions, we offer a trusted tool for students to connect with property managers and rental listings, helping to foster a foundation for well-being and success. As of January 2025, College Pads is part of StarRez. The Role We are looking for a driven and customer-focused Client Success Manager to join our growing team. In this role, you’ll be instrumental in ensuring our university and property management clients experience the full value of our platform. From onboarding new partners to fostering long-term relationships and facilitating contract renewals, you’ll play a key role in client satisfaction and retention. You’ll collaborate closely with the sales and operations teams to deliver an outstanding customer experience that supports the ongoing success of our partners in the off-campus housing ecosystem. Role Specifics Work Location: Remote (US) Travel: 5% (The percentage of travel is an estimation, and it could vary up or down based on business needs throughout the year.) Compensation Structure: In addition to the base salary listed below, this role is eligible for bonus opportunities based on performance. Reporting Structure: This role reports to the VP Sales, College Pads. Application Deadline: This role will accept applications until October 29th, 2025 at 5PM CT, unless otherwise posted. What You Will Own Prospecting new clients within untapped markets to grow our reach Identifying key stakeholders and decision-makers at prospective institutions and property groups Scheduling and securing meetings for Regional Account Executive Leading onboarding and implementation support for new clients Conducting regular 30, 60, and 90-day check-ins with new clients to ensure smooth adoption Engaging existing clients to support renewals and drive long-term partnerships Maintaining detailed and up-to-date records of all activities in our CRM system Participating in regular internal meetings, including team updates and 1:1 check-ins Required Qualifications 1+ year of experience in customer service or client-facing roles Strong verbal and written communication skills Excellent relationship-building and interpersonal abilities Detail-oriented with strong analytical and problem-solving skills Comfortable working independently in a remote environment Experience using CRM tools (e.g., Salesforce, HubSpot) Preferred Qualifications Background in real estate, student housing, or higher education Understanding of the off-campus housing market or university partnerships Experience supporting SaaS or technology platforms Reasons to join our Team: Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members. A supportive team environment with emphasis on learning and development opportunities Our Promise: You will learn, grow, and be appreciated for your impact and contributions. Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement. Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. US - Salary Range $55,000—$55,000 USD StarRez is an equal opportunity employer.

The Contracts Specialist will draft, negotiate, and close customer agreements, ensuring timely closure of renewal amendments. They will also collaborate with internal teams to ensure alignment on contractual terms and mitigate contract risks. | Candidates must have at least 1 year of experience in contract management and meet one of the educational requirements, such as a bachelor's degree or paralegal certification. Preferred qualifications include a Juris Doctorate and experience with SaaS contracts in the public sector. | About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role StarRez, Inc. is seeking a Contracts Specialist to join our growing Legal Team and provide critical support across all stages of the contracting lifecycle. This role will partner closely with both the Legal and Go-To-Market Teams to manage the contract process from intake and RFP support, through negotiation and execution. The ideal candidate will bring extensive experience drafting, reviewing, and negotiating a high volume of SaaS and technology contracts, with demonstrated success in governmental or public sector contracting. You’ll bring a genuine enthusiasm for learning and an ability to pick up new tools and technologies quickly. Just as important, you will communicate clearly, listen actively, and contribute to a supportive, positive, and open-minded team culture. This role requires excellent organizational skills, meticulous attention to detail, and a collaborative, service-oriented approach to supporting internal teams and business stakeholders. In addition to core contracting responsibilities, the Contracts Specialist will contribute to broader legal initiatives. This position goes beyond simply managing RFP responses and contract negotiations. This role will champion a culture of collaboration and consistency by helping internal teams understand the benefits of a structured proposal process. The person in this position will be instrumental in strengthening cross-team alignment, deepening understanding, and guiding the organization toward more efficient, scalable, and strategic practices. Role Specifics Work Location: Remote (US) or Hybrid (Denver) Travel: Less than 5% (The percentage of travel is an estimation, and it could vary based on business needs.) Reporting Structure: This role reports to the Vice President, Legal. Application Deadline: This role will accept applications on a rolling basis until filled. What You Will Own Draft, negotiate, and close assigned customer agreements (SaaS & Services), including amendments, MSAs, MNDAs, SOWs, renewals, supplier agreements, and others Be the point of contact for customer renewal amendments in coordination with Customer Success and Finance and ensure timely closure Collaborate with appropriate internal team members to ensure alignment and agreement on contractual terms and conditions Identify and mitigate contract risks, and validate legal and regulatory compliance of all executed contracts (and communicate as necessary cross-functionally) Work cross functionally with teams throughout the business to ensure contractual compliance and best practices Lead contract negotiations with publicly funded institutions, balancing state requirements with commercial tolerances Develop and maintain scalable contract processes, templates, and playbooks Perform other responsibilities in support of the Legal team’s initiatives Required Qualifications Meet ONE of the following educational requirements: Bachelor’s degree in related field (business, law, or similar) Paralegal Certification OR Associate’s Degree 1+ years of experience in contract management with experience reviewing, negotiating, and/or drafting contracts Preferred Qualifications Juris Doctorate from an ABA approved program Experience focused on SaaS/Software contracts Proven experience negotiating, drafting, and managing a high volume of SaaS and technology contracts with public higher education institutions or other publicly funded entities, with a strong understanding of their procurement and compliance processes Familiarity with state and university contracting standards, such as indemnity, data security, limitation of liability, and procurement regulations Excellent negotiation, analytical, and interpersonal communication skills Fair, strong, concise and balanced negotiation approach Ability to multitask and prioritize workload in a fast-paced work environment Exhibit great organizational skills and attention to detail Experience using Artificial Intelligence in work streams and contract review Proficient in contract management software and computer skills including Microsoft Office Suite (Microsoft Word, Outlook, Excel, and PowerPoint) Experience using Salesforce and a CLM, preferably Lexion International contract experience in EMEA and APAC is a major plus Reasons to join our Team: Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members. A supportive team environment with emphasis on learning and development opportunities Our Promise: You will learn, grow, and be appreciated for your impact and contributions. Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement. Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. US - Salary Range $80,000—$110,000 USD StarRez is an equal opportunity employer.

Manage student-focused social media and email campaigns, create engaging content, support research and thought leadership initiatives. | 2+ years digital marketing or content creation experience, proficiency with TikTok and Instagram, strong Gen Z writing skills, and familiarity with marketing tools. | About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role StarRez is seeking a creative, proactive, and social media-savvy Content Marketing Coordinator to support our student-facing marketing efforts. In this role, you will help build the College Pads brand as part of StarRez by managing social media channels, creating compelling student-focused content, supporting student-facing email marketing efforts, and collaborating on student research and education initiatives. You'll thrive in this role if you stay ahead of social media trends and love transforming ideas into engaging posts, videos, and memes. You know how to write effectively for Gen Z and understand the student housing experience. You enjoy managing content calendars, experimenting with new formats, and tracking performance to improve engagement. While you're comfortable working independently, you also collaborate well with others and bring strong initiative to team efforts. You approach content marketing with a creative mindset and are always looking for ways to improve and scale processes. Bonus points if you bring video editing or design skills to the table or if you have experience in higher education, student housing, or working with B2C brands targeting young adults. If you love creating content, know what resonates with student audiences, and can juggle both creative and operational tasks, this role is for you. Get ready to support student engagement, develop creative content, and grow the College Pads brand within StarRez! Role Specifics • Work Location: Remote, US • Travel: 5% (The percentage of travel is an estimation, and it could vary up or down based on business needs throughout the year.) • Compensation Structure: In addition to the base salary listed below, this role is eligible for a bonus/commission plan. • Reporting Structure: This role reports to the Senior Manager, Content Marketing. Application Deadline: This role will accept applications until September 25th, 2025 at 5PM CDT unless otherwise posted. What You'll Own Manage and fulfill client email requests for College Pads campaigns • Coordinate and execute email sends requested by property management companies, landlords and higher education institutions • Ensure timely delivery of campaign materials and track completion of scheduled sends • Collaborate cross-functionally to reduce manual workflows and improve the efficiency and scalability of email operations Build and grow a student-focused social media presence • Own and grow College Pads' social presence for students, starting with Instagram and TikTok • Create and schedule engaging, on-trend content: memes, housing tips, reels, etc. • Monitor engagement, report on trends, and experiment with new formats to boost reach Create educational content to help students navigate off-campus housing • Develop helpful resources such as guides, videos, checklists, reels, and infographics that support students during their housing search • Collaborate with copy and design teams to ensure content is visually engaging, accessible, and aligned with brand guidelines • Repurpose partner-facing materials into formats and language that resonate with Gen Z student audiences • Assist in market research efforts by helping design, distribute, and analyze student surveys and feedback to inform content strategy and campaign planning Support other StarRez-wide thought leadership and campaign initiatives • Assist with content creation, logistics, and promotion for thought leadership programs such as webinars, research reports, and renter education initiatives • Help coordinate cross-functional campaign activities that span student, university, and industry audiences • Collaborate with the marketing team to amplify campaign reach through social media, email, and content re-purposing Required Qualifications • 2+ years of experience in digital marketing, content creation, or social media • Proficiency in managing social media platforms, especially TikTok and Instagram • Strong writing skills tailored to Gen Z audiences • Experience using tools like Figma, HubSpot, Google Analytics, or similar • Comfortable with basic performance tracking and reporting Preferred Qualifications • Video editing experience (CapCut, Adobe Premiere, etc.) • Experience working in higher education, student housing, or property tech • Familiarity with SEO and content optimization Reasons to join our Team: • Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years • Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members. • A supportive team environment with emphasis on learning and development opportunities • Our Promise: You will learn, grow, and be appreciated for your impact and contributions. • Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement. Even if you don't have all the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. US - Salary Range $50,000—$55,000 USD