StarCompliance

Serve as senior escalation point resolving complex technical issues for enterprise clients on a SaaS compliance platform. | 5+ years supporting enterprise web applications or SaaS on Microsoft technology stack with advanced MSSQL, IIS, Azure, and Windows Server skills. | Role StarCompliance is seeking an experienced Senior Technical Support Analyst (SQL Specialist), based in the United States (East Coast or Central) to join our dynamic, client-facing Client Support Services team. In this senior role, you’ll take ownership of complex technical issues impacting our cloud-hosted web applications and deliver timely, high-quality solutions. As a go-to expert for Microsoft SQL Server (MSSQL/T-SQL), you’ll play a critical role in maintaining the stability, performance, and reliability of mission-critical environments. The ideal candidate combines deep technical expertise with clear communication and a passion for delivering exceptional client experiences. Client Support Services is an integral function within StarCompliance, partnering closely with Professional Services, Product, Relationship Management and Sales. Technical excellence, critical thinking, and the ability to methodically assess, direct, and resolve unfamiliar issues are essential. Successful candidates will be passionate about the StarCompliance brand and understand the solutions and value we provide to our clients. \n Responsibilities Client-Facing Technical Support: Serve as a senior escalation point for complex issues in a SaaS compliance platform environment, directly engaging with enterprise clients through support tickets, virtual meetings, and client calls to identify, troubleshoot, and resolve application and database incidents within SLAs. Support Request & Incident Management: Take end-to-end ownership of support requests and high-priority incidents - ensuring timely resolution, proactive client communication, and effective coordination across teams – while maintaining professionalism and composure in client-facing scenarios. Microsoft SQL Expertise: Write, analyze, and optimize T-SQL queries; troubleshoot database performance issues; and leverage tools such as SQL Server Management Studio (SSMS) and SQL Profiler to diagnose and resolve bottlenecks. Windows & Azure Troubleshooting: Apply strong knowledge of Windows Server, Azure environments, Internet Information Services (IIS), and Windows Services to diagnose and resolve web application and infrastructure-related issues. Monitoring & Performance Optimization: Support and monitor Azure-hosted applications using tools such as New Relic, SQL Sentry, and Uptrends to proactively identify and resolve performance degradation before it impacts clients. Root Cause Analysis & Continuous Improvement: Collaborate with Development, Product, and Infrastructure teams to document root causes, contribute to post-incident reviews, and recommend enhancements that strengthen product stability and client experience. Teamwork & Collaboration: Provide advice, guidance, and support to peers while fostering open communication and shared learning within the Client Support Services team. Actively seek opportunities to contribute beyond your immediate remit, building strong relationships and promoting a culture of collaboration, quality, and continuous improvement. Cross-Functional Partnership: Work closely with Development, Infrastructure, Product, and Professional Services teams to align on priorities, ensure seamless issue resolution, and drive ongoing improvements to support processes and service delivery. Documentation & Knowledge Sharing: Develop and maintain internal knowledge bases, troubleshooting guides, and best-practice documentation to promote consistent, scalable support delivery. Skills and Experience Database Expertise: Advanced, hands-on expertise with Microsoft SQL Server (MSSQL), including complex T-SQL scripting, query optimization, indexing, and performance tuning. (Experience limited to MySQL, Oracle, or other RDBMS platforms will not meet requirements.) Technical Proficiency: Proven experience supporting Microsoft-based web applications in IIS and Azure environments, with strong familiarity across Windows Server infrastructure and hosted application stacks. Application Monitoring: Skilled in using monitoring tools (e.g., New Relic, SQL Sentry, Uptrends) to proactively detect and resolve application performance issues. Analytical & Problem-Solving: Strong analytical mindset with the ability to identify root causes, interpret data, and drive improvements to system stability and client experience. Communication: Excellent written and verbal communication skills, with the ability to clearly convey technical information to both technical and non-technical audiences. Service Delivery & Process Orientation: Experience working within structured service delivery frameworks and ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk) to manage requests and ensure quality outcomes. Adaptability & Continuous Learning: Ability to prioritize effectively in a fast-paced, client-driven environment, with a commitment to learning new tools, technologies, and support practices. Minimum qualifications 5+ years of experience supporting enterprise web applications or SaaS platforms in a Microsoft technology environment (MSSQL, IIS, Azure, Windows Server). Demonstrated experience troubleshooting complex technical issues involving web applications, databases, and cloud infrastructure. Proven ability to manage multiple support requests or incidents while maintaining responsiveness and quality. Strong interpersonal and communication skills in client-facing environments. Bachelor’s degree in Computer Science, Information Technology, or a related discipline, or an equivalent combination of education and experience. Integrity and Ethics All StarCompliance employees are expected to commit to a high standard of personal integrity and carry out their responsibilities in an ethical manner. \n

Manage and optimize marketing systems, ensure data integrity, and deliver performance insights to support marketing and sales alignment. | Extensive experience with marketing automation, CRM systems, data governance, and reporting in a B2B SaaS environment, with a focus on pipeline and campaign analytics. | Role As part of the Global Go-To-Market (GTM) organization, the Marketing Operations Manager is responsible for building the operational backbone that powers StarCompliance marketing performance and pipeline impact. Reporting to the Head of Revenue Operations, this role owns marketing systems, data quality, campaign measurement, and insight delivery—ensuring Marketing can scale with clarity, consistency, and speed. This is a hands-on operator role for someone who loves turning messy inputs into clean reporting, actionable dashboards, and reliable processes. The role will collaborate with Marketing to deliver marketing performance metrics and insights that help build and sustain momentum across the funnel. Candidates MUST be proficient in HubSpot Marketing, Salesforce, and Demandbase and MUST be based on the EAST COAST. \n Responsibilities Marketing Operations Ownership Own day-to-day administration and optimization of HubSpot Marketing, including campaign setup, workflows, lifecycle stages, lead capture, and automation QA and reporting. Own Demandbase operations and activation in partnership with Demand Gen Managers (account targeting, audiences, intent signals, integrations, and performance reporting) Own marketing-related configuration and usage of Salesforce (campaign architecture, reporting objects, funnel fields, and data alignment), in partnership with a Salesforce Administrator Partner with Salesforce Administration to ensure Salesforce and HubSpot alignment (field mapping, sync logic, lead/contact/account governance, and routing rules) Define and document marketing operations processes (campaign intake, SLAs, launch checklists, tagging standards, and QA). Serve as the final line of defense for marketing data quality and performance reporting. Campaign Operations & Data Quality Collaborate closely with the Demand Gen Managers to ensure every campaign is properly tagged, tracked, and measurable (campaign architecture, UTM governance, attribution readiness) Own lead management operational workflows: lead scoring, routing, enrichment, lifecycle stage progression, and nurture entry criteria Maintain data integrity across systems (dedupe, normalization, segmentation readiness, and reporting accuracy) Serve as the “last line of defense” on campaign tracking so we don’t celebrate vanity metrics or chase ghosts in reports Reporting, Analytics & Executive Insights Participate in Marketing QBRs and deliver weekly, monthly, quarterly, and annual performance reporting across funnel and channel metrics (MQLs, SQLs, pipeline, conversion rates, velocity, CAC signals where possible) Build dashboards and insight packs that tell the story behind the numbers, what happened, why it happened, what we’re changing next Provide ad hoc analysis to support GTM priorities (program ROI, client and account engagement, intent-to-pipeline correlation) Partner with Marketing leadership to define and evolve KPI definitions and performance targets as GTM matures Pipeline review & Sales Ops Advisory Review Salesforce pipeline hygiene, including stage progression discipline and data consistency Identify pipeline risks such as stalled deals, poor stage hygiene, weak conversion points, or inflated pipeline Surface findings and recommendations to Head of Rev Ops; advise on corrective actions Ensure clean handoffs and shared visibility from Marketing through SDR and Sales Cross-Functional Partnership & Enablement Act as the operational backbone for Demand Generation, Product Marketing, and Digital Marketing teams with operational execution, measurement, and experimentation frameworks Partner with Head of Rev Ops to ensure shared understanding of funnel and pipeline performance. Influence execution quality through data and insight. Help standardize GTM workflows and tools to drive consistency cross-functionally at StarCompliance Skills and Experience Expert-level proficiency in HubSpot, Salesforce, and Demandbase Strong command of marketing operations fundamentals: attribution concepts, funnel metrics, lead management, segmentation, and campaign governance Strong understanding of pipeline mechanics, hygiene, and conversion analysis. Analytical strength: comfortable translating performance data into clear recommendations Highly organized, detail-obsessed, and process-driven—with the diplomacy to drive adherence across teams Clear communicator who can explain what the numbers mean to marketers and revenue leaders Curious, adaptable, and proactive with a passion for testing, learning, and scaling what works Minimum Qualifications 4–7 years of experience in Marketing Operations / Revenue Operations/ Marketing Analytics, ideally in B2B SaaS or enterprise technology Demonstrated experience building scalable campaign operations and reporting frameworks Hands-on experience managing marketing automation + Salesforce CRM integration and governance Experience supporting an account-based or intent-informed GTM motion (strong preference) Bachelor’s degree in Marketing, Business, or related field required; advanced degree or equivalent experience preferred Integrity and Ethics All StarCompliance employees are expected to commit to a high standard of personal integrity and carry out their responsibilities in an ethical manner \n

Lead company-wide financial and operational metrics tracking, reporting, and analysis to support strategic decision-making. | Bachelor’s in Accounting/Finance, advanced PowerBI skills, experience with ERP/CRM systems, SaaS metrics knowledge, and strong communication skills. | About StarCompliance StarCompliance is on a mission to make compliance simple and easy. Trusted globally by enterprise financial institutions, the user-friendly STAR platform empowers organizations to achieve regulatory compliance while safeguarding their integrity and business reputations. Through a customizable, 360-degree view of employee activity, the STAR software enables firms to automate the detection and resolution of potential areas of conflict while streamlining daily workflows and increasing efficiency. Are you a nimble and agile financial whiz with an executive presence? Do you crave a fast-paced, demanding, yet fun environment where you can grow your career at lightning speed? If you thrive in a collaborative atmosphere and wield systems like Tropic, Ramp, NetSuite, Salesforce.com, and PowerBI like a pro, then we want to hear from you! \n Responsibilities Architect the Source of Truth: Lead the design, implementation, and maintenance of company-wide financial and operational metrics tracking within PowerBI, transforming raw data into actionable executive insights. Own the Narrative: Drive monthly reporting (budget variances, P&L, MD&A), keeping leadership informed with high-impact visuals and data storytelling. Master Workforce Planning: Wield the Applicant Tracking System (Lever) like a champion to optimize headcount modeling and global hiring trends. Decode the Sales Engine: Dive deep into Salesforce.com, collaborating with Sales Ops to unlock productivity insights and revenue drivers. Lead Spend Operations: Charge forward on Purchasing and Travel policy updates, wielding tools like Tropic and Ramp to maximize efficiency. Financial Analysis Guru: Tackle complex costing, P&L activities, and strategic initiatives that move the needle. Partner with the A-Team: Support month-end close, audits, and cross-functional projects with the broader Finance team. Requirements Education: Bachelor’s in Accounting/Finance (3–5 years’ experience, or less with an advanced degree). Technical Powerhouse: Advanced PowerBI skills (DAX, Power Query, Data Modeling) with a proven track record of building company-wide dashboards. Systems Expert: Proficiency in Excel (modeling wizardry) and experience with ERP/CRM tools (NetSuite and Salesforce.com preferred). SaaS Savvy: Strong understanding of SaaS metrics (ARR, Churn, CAC/LTV) and cost accounting. Soft Skills: Executive presence with stellar communication; ability to translate complex data into "so-what" insights for leadership. Mindset: Action-oriented, resourceful, and a "continuous improvement" champion who meets deadlines like a boss. Travel: Ability to travel occasionally for team offsites or strategic planning. Location/Timezone: Must Be Prepared To Work East Coast Hours \n StarCompliance Background Checks All positions require pre-employment screening due to employees potentially having access to highly sensitive and confidential information involving finance and compliance; candidates must be trustworthy and have a heightened sensitivity to protecting confidential financial, professional information. To be eligible for employment with StarCompliance, candidates must undergo a rigorous background investigation with checks including, but not limited to, criminal record history, consumer credit, employment history, qualifications, and education checks. Equal Opportunity Employer Statement We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, gender identity or expression, marital/civil union/domestic partnership status, veteran status or any other protected characteristic as outlined by country, state, or local laws. This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. StarCompliance makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please request a copy of our Equal Opportunities Policy.

The Business Analyst is responsible for soliciting system configuration requirements and providing implementation services while acting as an intermediary between clients and internal teams. They will also identify new feature requests and enhancements throughout the implementation lifecycle. | Candidates should have 5+ years of experience in a client-facing Business Analyst or Implementation Consultant role, with strong analytical and problem-solving skills. Exceptional stakeholder management and interpersonal skills are essential, along with proficiency in SQL and HTML. | StarCompliance software offers highly configurable web-based applications, which automate firm-wide business processes to increase compliance workflow efficiencies while reducing operational risks. The Business Analyst is a client facing role with primary responsibilities for soliciting system configuration requirements and providing implementation services. This involves being an intermediary between the end client, R&D/Product, customer support, and Sales. Through the life cycle of implementations, the Business Analyst will also identify new feature requests and enhancements. Travel to client site may be required. \n Responsibilities Identify client-defined configuration requirements Produce Functional/Target Configuration Specifications and secure formal sign-off from client sponsors. Configure the application to agreed specifications Assist client firms with the initial roll-out of the application firm-wide Deliver initial client training and implementation support Facilitate structured user feedback sessions to identify problem areas and clarify feature requests Identify and escalate delivery risks and drive resolution with Professional Services management and Relationship Management for resolution. Partner with Product/QA to validate features and fixes; manage defect triage and prioritization through to resolution. Transition clients to Customer Support for ongoing support and on-demand assistance Provide input to internal processes for managing the development priorities and product roadmap Manage client and stakeholder expectations throughout the product lifecycle Share and adopt Professional Services best practices; contribute to templates, playbooks, and lessons learned. As needed, assist Customer Support during escalations to restore service and protect client trust. Skills and Experience 5+ years in a client-facing Business Analyst / Implementation Consultant role within software or information services. Exceptional stakeholder management and interpersonal skills, spanning client business users, technical teams, and executives. Strong analytical, requirements gathering and problem-solving skills Excellent written and verbal skills to document project requirements and track milestones Excellent attention to detail with a disciplined, process-driven delivery approach Proactive approach to leading a team, managing a project, and problem resolution Strong SQL and HTML skills where the role includes work on Star’s Individual Accountability products Hands-on experience migrating clients from legacy or third-party solution Financial compliance experience preferred Transferable Skills, Knowledge or Experience Proven ability to collaborate across time zones preferred Previous experience of Agile delivery practices Scrum/Kanban ceremonies (backlog refinement, sprint planning, reviews, retros), writing user stories/acceptance criteria, and using tools such as Jira/Confluence preferred Previous project management experience is advantageous Experience defining, implementing or supporting software in financial services industry preferred Working knowledge of codes of ethics and related risk areas (e.g., outside activities, conflicts of interest, personal account dealing, MNPI handling); familiarity with regulatory regimes (SEC/FINRA/FCA/SMCR) is beneficial but not required \n StarCompliance Background Checks All positions require pre-employment screening due to employees potentially having access to highly sensitive and confidential information involving finance and compliance; candidates must be trustworthy and have a heightened sensitivity to protecting confidential financial, professional information. To be eligible for employment with StarCompliance, candidates must undergo a rigorous background investigation with checks including, but not limited to, criminal record history, consumer credit, employment history, qualifications, and education checks. Equal Opportunity Employer Statement We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, gender identity or expression, marital/civil union/domestic partnership status, veteran status or any other protected characteristic as outlined by country, state, or local laws. This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. StarCompliance makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please request a copy of our Equal Opportunities Policy.