Stanford Health Care

The Lead Clinical Systems Analyst will provide tier-2 support for application incidents and coordinate application support with other IT teams. They will also lead software installations and enhancements while maintaining project documentation and identifying opportunities for improvement. | Candidates must have a bachelor's degree in a related field and at least 6 years of relevant experience, preferably with Epic upgrades. Strong analytical, communication, and problem-solving skills are essential, along with knowledge of healthcare systems and software. | If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) This is a Stanford Health Care job. A Brief Overview The Clinical Senior Systems Analyst II supports core functions of the health system's applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned systems under the minimal guidance of senior members of the team. The position will have a thorough understanding of Epic modules, ancillary systems, and health system operations. This position independently addresses issues and design decisions of moderate to high complexity with little or no supervision and delivers clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization. Locations Stanford Health Care What you will do Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk Implement changes using documented procedures that are compliant with department’s policies and procedures Work with and mentor junior staff members to document workflows Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes Perform a major role in complex software upgrade initiatives Lead small to medium complexity new software installations and enhancement requests Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables Continually identity opportunities for functional and stability improvement in applications Identify system optimization and enhancements and collaborate with vendors and other ITS analysts in order to design and implement effective solutions Anticipate and resolve system problems Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records Education Qualifications Bachelor's Degree Bachelor’s degree in Information Technology, Computer Science, Business Administration, Management Systems, Electronics Technology, Computer Engineering, Health Information Management or a directly-related field from an accredited college or university. Required Experience Qualifications 6 or more years of progressively responsible and directly related work experience Prefer experience with 2 major Epic upgrades or implementations Required Knowledge, Skills and Abilities Mid-level Microsoft Office skills Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation Ability to analyze highly complex systems and workflows Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function within the department Ability to engage actively in complex discussions, often on challenging and/or controversial subjects Ability to negotiate on behalf of others to achieve best outcomes for the department and the organization as a whole Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manages/resolves disputes appropriately Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate Ability to establish a set of tasks and activities associated with an intended outcome and timeline Ability to take action consistent with available facts, constraints, and anticipated consequences Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions Ability to develop new skills and teach others Ability to collaborate and build consensus with stakeholders Ability to understand and adhere to operational standards, policies, and procedures Ability to identify risks and issues Ability to develop solutions for new and unfamiliar challenges Ability to analyze data, draw conclusions and interpret results Knowledge of current issues and trends in health care and clinical operations in a health care system Healthcare knowledge base that promotes a high level of credibility with organization end users and executives Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a health care setting Understanding of Software Development Life Cycle (SDLC) Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring and job scheduling tools These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale: Generally starting at $62.75 - $83.16 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage. At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow. As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care. Learn about our awards and significant events.

Manage and enhance healthcare compliance programs including investigations, training, policy development, and reporting to ensure regulatory adherence. | Bachelor's degree with 3-7 years healthcare compliance experience, knowledge of federal/state healthcare laws, ability to conduct investigations, develop policies, and deliver training; CHC certification required within 1 year. | If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) This is a Stanford Health Care job. A Brief Overview Manages daily Compliance Program Management operational activities, key compliance initiatives, compliance projects and compliance program integrity standard work. Assists in the development and maintenance of a robust compliance program for Stanford Health Care, Stanford Children's Health, University Health Care Alliance and Packard Children's Health Alliance. Responsibilities include overseeing and conducting compliance investigations and providing compliance-related guidance across the enterprise; organizing, facilitating, and managing the Corporate Compliance Committees; organizing, facilitating and managing the annual Compliance Risk Assessment and Workplan processes and ongoing mitigation plans; identifying, researching and communicating regulatory requirements to key organizational stakeholders, including physicians and senior management; overseeing the Compliance Policy Manual, including policy development; creating compliance training content and materials; presenting compliance training to various audiences; creating dashboards and reports consistent with Stanford Operating System procedures, such as tracking and trending compliance program activities and developing metric-based standard work measurements and tools; and participating in other compliance program elements for the ongoing demonstration of scrutiny-readiness. Locations Stanford Health Care What you will do Proactively assist with the design, development, enhancement, and implementation of the Compliance Program that includes training, policies, investigations, auditing, and reporting. Manage the development and deployment of a deliberate compliance training, policy, and communications strategy and program that builds awareness of the program, processes, and policies pertinent to health care compliance. Contributes to the achievement of the Office of Compliance and Privacy’s goals and objectives; adheres to departmental policies, procedures and standards; complies with organizational policies and procedures, governmental laws/regulations and accreditation standards. Identify and implement solutions to enhance and update the compliance policy governance framework, including the Code of Conduct revision, and compliance related training and communications. Effectively maintains collaborative working relationships to achieve increased satisfaction with and participation in the Office of Compliance and Privacy. Conducts thorough, timely, and fair compliance investigations and assesses the viability and severity of underlying concerns. Assists the Office of Compliance and Privacy’s leadership and other appropriate individuals regarding corrective action recommendations concerning non-compliant behaviors; creates complete, accurate, and timely closure documentation of complaints from patients, staff, faculty, and others. Oversee the management of Compliance Program Management guidance processes, including the provision of guidance in the areas of Code of Conduct, policies and procedures, record retention and destruction, conflicts of interest, gifts, and physician arrangements. Manages intake of and response to calls that come into the institutional hotline, including anonymous calls, and apply institutional non-retaliation policies to protect callers. Manages preparation for and facilitation of the Corporate Compliance Committees and Compliance meetings and record keeping; organizing, facilitating, and managing the annual Compliance Risk Assessment and Workplan processes and ongoing mitigation plans. Proactively collaborates with Stanford Medicine leadership and stakeholders to serve as a subject matter consultant to clinical and operational teams in collaboration with the Office of General Counsel with working knowledge of key laws and regulations that apply to hospital and provider compliance, including, but not limited to, Anti-Kickback Statute, EMTALA, the Stark Law, Conflicts of Interest, Gifts and Entertainment, and Medicare and Medicaid program requirements. Develop written policies, procedures, and programs that promote compliance and oversees activities to promote adherence to these policies, procedures, and programs. Lead the internal transition to a new incident management and document management system and policy governance process. Prepares annual and ad hoc reports for the Audit and Compliance Committee of the hospitals’ Board of Directors. Develops and delivers Compliance Program Management training; conducts analysis of current state training content and materials and maps to future state training content. Oversees Compliance Policy Manual and assists in performing ongoing risk assessments of compliance policies and procedures; identifies gaps and makes recommendations to address any gaps, including timeframes and resources; drafts new policies and edits existing policies. Represents the Office of Compliance and Privacy in organizational meetings; serves as compliance subject-matter expert. Participate in Office of Compliance and Privacy improvement projects. Supports the Chief Compliance Officer and other members of the Office of Compliance and Privacy leadership in responding to corporate responsibility or governmental investigations/reviews. Produces and maintains Compliance Program activity records, analytical reports and dashboards related to comprehensive Compliance Program activities. Tracks and tends Compliance Program activities; manages Compliance Program Management issues log and departmental dashboards and produces and manages timelines to ensure issue response deadlines are met. Annually identifies specific needs for self-development and implements a plan to achieve professional growth. Performs other related job duties and projects assigned by the Chief Compliance Officer and/or the Director of Compliance Program Management. Education Qualifications Bachelors degree in Healthcare or related field or combination of education/related experience required. JD or Masters Degree preferred. Experience Qualifications Minimum of three (3) to seven (7) years of progressively responsible and directly related work experience required. Required Knowledge, Skills and Abilities Knowledge and understanding of federal and state compliance program requirements. Strong knowledge of applicable federal, state and local laws, regulations and policies pertaining to health care compliance matters. This role will serve as a subject matter consultant and must have working knowledge of key laws and regulations that apply to hospital and provider compliance, including, but not limited to, HIPAA, Anti-Kickback Statute, EMTALA, the Stark Law, and Medicare and Medicaid program requirements. Knowledge of general computer applications, such as Excel, Access, Word, PowerPoint, and Visio. Ability to communicate effectively and persuasively, including excellent verbal and written communication skills. Ability to work effectively with individuals at all levels and varying backgrounds within and outside the organization. Ability to plan, organize, prioritize multiple tasks and work independently to meet deadlines. Ability for excellent precision and complex detail. Ability to analyze and develop solutions to complex problems. Ability to work effectively both as a team player and a leader. Ability to apply judgment and make informed decisions. Licenses and Certifications CHC - Certified Compliance Professional required within 1 Year These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale: Generally starting at $74.73 - $99.04 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage. At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow. As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care. Learn about our awards and significant events.

Lead and manage cross-functional program improvement initiatives ensuring compliance, training, stakeholder collaboration, and continuous improvement. | Bachelor's degree with 2-3 years of relevant progressive experience, knowledge of Lean and project management tools, and strong communication and leadership skills. | 1.0 FTE Full time Day - 08 Hour R2550775 Onsite 107010011 Emerg Svcs Admin Business & Administration PALO ALTO, 300 Pasteur Dr, California If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) A Brief Overview Leads a variety of functional and cross-functional improvement programs by defining the intent of programs, overseeing the development of program goals, deliverables and tracking/reporting to ensure project goals are met. What you will do • Provides program leadership for assigned functional and cross-functional program improvement efforts. • Manages, assesses, and documents program improvement efforts and scope using standard A3 template. • Defines project scope, goals and deliverables that support business goals in collaboration with the management and other stakeholders. • Implements quality control measures to ensure project and participant compliance with department, hospital and University policies, and government codes and regulations. • Coordinates and participates in staff training and competency assessments for program equipment, supplies, and techniques. Develops unit programs, roles/responsibilities, and program algorithms as appropriate. • In conjunction with other departments/contacts, reviews reports related to participant performance, and provides additional coaching and/or training, as needed. • Tracks advances in equipment technology, makes recommendations for additional or replacement equipment; coordinates equipment trials. • Conducts rounds to all patient care areas for consultation, coaching, promotion of program goals and a safe environment. Coordinates training and implementation of program strategies. • Works with program champions, vendors associated with the program and related hospital departments to develop and distribute publicity materials for program. • Works collaboratively with organizational stakeholders such as the Department of Nursing, Occupational Health, Rehabilitation Services, Patient Transport, Security Services and other departments to ensure the consistent application of program practices across all groups. • Serves as a member of program committee, and reports results to Senior Leadership, following appropriate communication channels, and attends unit-based meetings to address program issues. • In conjunction with relevant hospital departments, maintains data related to program implementation and injuries, including injury expense reduction. Maintains quarterly dashboard of outcome/process metrics. • Coordinates all interdisciplinary communication efforts regarding program, including paper forms and patient handouts. • Manages program design and structure to align with organizations’ key initiatives and projects within the assigned group, develops strategic input for the Director regarding business objectives of clients for both current and future projects. • Partners with Operations Manager(s) to identify and develop the leadership needs and internal capacity of the department and facilitates strategic changes in project scope or assignment across the team. • Coaches and mentor’s department staff through change processes and cycles of continuous improvement. • Works with various departments and physician groups, develops relationships with key stakeholders, and understands their departmental workflows. • Prepares and maintains accurate, coherent, timely and auditable project records and cost estimates, as applicable, within department guidelines. • Specifically for Facilities Services & Planning employees: This position may require on-call availability during non-standard hours, including nights, weekends, and holidays, to meet business needs and respond to emergencies as necessary. The employee may receive additional compensation if assigned as part of the Facilities Services & Planning (FS&P) Leader on Call Program. Required Knowledge, Skills and Abilities • Demonstrated ability to act as a thought leader and operational expert for assigned areas. • Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising. • Demonstrated experience developing effective written communications, reports and summaries. • Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation. • Ability to plan, organize, motivate, mentor, direct and evaluate the work of others. • Ability to influence others. • Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships. • Knowledge of Lean, JIT, Six Sigma and/or Agile/Scrum techniques. • Knowledge of Microsoft Word, Excel, PowerPoint, Visio, Access, Project and Outlook. • Knowledge of principles of business and management strategic planning, leadership development, and education techniques. Qualifications • Bachelor's degree in work-related discipline/field from an accredited college or university. • Two (2) to three (3) years of progressively responsible and directly related work experience. • Two (2) to three (3) years of progressively responsible and directly related work experience. • Analytical and predictive modeling experience preferred. These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experiencePMP - Project Mgmt Professional preferred and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: • Know Me: Anticipate my needs and status to deliver effective care • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health • Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale: Generally starting at $66.52 - $88.14 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

Lead and manage revenue cycle optimization projects using lean methodologies, collaborate with multiple stakeholders across the enterprise, and drive improvements in net revenue, cash flow, and cost reduction. | Bachelor's degree, 5+ years of mid-revenue cycle experience, EPIC system experience (certification preferred), strong leadership and project management skills, and knowledge of healthcare revenue cycle best practices. | 1.0 FTE Full time Day - 08 Hour R2550497 Remote USA 108590009 Rev Cycle Finance Optimization Finance & Revenue Cycle If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) This is a Stanford Health Care job. A Brief Overview The Revenue Cycle Optimization Program Manager reports to the Director of Revenue Cycle Optimization and is responsible for development and execution of optimization activities to completion. The manager will work with Revenue Cycle Leadership to identify ways to increase their net revenue, accelerate cashflow and reduce costs by addressing people, process, and technology components across the revenue cycle. The manager will employ a prescriptive and tailored approach that focuses on standard work, integrated workflow automation and technology improvements. The manager will use data and analytics to drive and recommend new initiatives to Revenue Cycle leadership and inform department priorities. The Revenue Cycle Optimization Program Manager's project scope will span across the enterprise requiring collaboration with the School of Medicine Directors of Finance and Administration, SHC, Stanford Medicine-Partners, and Tri-Valley Hospital and Ambulatory Directors, IT, as well as various SHC Revenue Cycle Leadership. The incumbent reviews, assesses, and designs workflows, as well as makes system functionality recommendations for the entire revenue cycle. . Additionally, the Revenue Cycle Optimization Program Manager ensures that all existing and new workflows are compliant and follow government, payer, and internal Revenue Cycle policies for both technical (facility) and professional policies. Other responsibilities include continuous collaborative learning and mentoring of indirect reports. Locations Stanford Health Care What you will do Directs individuals and/or teams that lead performance improvement through lean methodology and tools for the mid-revenue cycle. Develops and Manages improvement activities through engagement of teams, subject-matter experts, and stakeholders. Provides leadership for large strategic initiatives, cross functional workflow issues or complex rapid improvement events for value stream analysis, standard work, improved flow, pull, waste reduction, error proofing, workplace organization, and other objectives. Identifies best counter-measures and solutions needed to address root causes. Provides leadership to project training teams and provides mentoring support in root cause analysis, discovery workshops, and data interpretation. Provides, leadership, subject-matter expertise, and delivery of continuous improvement practices to Revenue Cycle Leadership and staff within the organization. Effectively creates a culture of accountability, communication, problem-solving, and resource/data effective decision-making, while keeping aligned with revenue cycle best practices. Ensures appropriate project management, and data analytics is utilized. Establishes baseline data for project improvement, as well as implement measures for monitoring and continues improvement. Captures ROI for all improvement initiatives. Manages and facilitates process improvement teams and directs timely completion of multiple projects, Kaizen events, and consultative activity that support strategic goals for Revenue Cycle. Serves as a Revenue Cycle methodology & systems expert and applies multiple performance improvement methodologies and tools to complex and cross functional solutions for resolution. Monitors organizational KPI’s, performs operational data analysis and interprets revenue cycle initiatives to align improvement efforts with the strategic goals of the organization and department. Promotes a culture of performance excellence, quality, high-reliability, and staff engagement. Presents information to diverse audiences with clarity and impact. Adjusts approach to match the audience and situation. Possesses expert leadership skills and maturity in managing difficult situations and conducting crucial conversations. Develops executive level presentations and statuses for senior revenue cycle leadership. Delivers presentations on Revenue Cycle programs and initiatives to a variety of audience levels Delivers ongoing status of past and present project initiatives and impacts including realized project benefits Participates in team intake process of project requests submitted by revenue cycle leadership for approval, benefits and prioritization. Provides feedback to Revenue Cycle leaders on project acceptance/rejection as well as recommendations for advancement as applicable. Drives meaningful and impactful change to key KPIs. Performs other related duties as needed or assigned. Education Qualifications Bachelor’s degree in Business Administration, Public Administration, or a work-related discipline. Experience Qualifications Five (5) years of progressively responsible and directly related mid-revenue cycle work experience. EPIC experience required (certification preferred). Required Knowledge, Skills and Abilities Knowledge of health care industry trends related to the patient experience Knowledge of Revenue Cycle industry trends and best practices Knowledge of the patient, family, and caregiver path through the health system and how to identify key pain points stemming from revenue cycle workflow Knowledge (proficient) of the Epic system as well as operational aspect Knowledge and experience in facilitating multi-disciplinary teams to determine solutions to recurring challenges Ability to maintain confidentiality of sensitive verbal and written information Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization Ability to communicate effectively and act as a thought leader at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, change management, consulting and advising, as well as prepare clear, comprehensive written and oral reports and materials Ability to prioritize and drive to results with a high emphasis on quality & integrity Ability to work autonomously, as part of a team as well as motivate, influence and direct the work of others Solid proficiency and skill with process improvement and root cause analysis Ability to collaborate and build consensus with stakeholders Highly self-motivated, directed, and change-oriented skills Demonstrated strong customer orientation skills Demonstrated Quantitative analytical skills Ability to engage actively in complex discussions, often on challenging and/or controversial subjects Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness Ability to manage/resolve disputes appropriately Strong project management skills Experience and skilled in leadership/management Demonstrated knowledge and understanding of Lean, project management, and/or Six Sigma principles and their applications Licenses and Certifications EPICC - EPIC Certification preferred . These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale: Generally starting at $74.73 - $99.04 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

The Lead Business Systems Analyst for ServiceNow supports core functions of the ServiceNow platform to enable efficient patient care. This position involves implementing, administering, and supporting the ServiceNow platform while providing tier-2 support and mentoring junior team members. | Candidates must have a Bachelor's Degree in a related field and 8 to 10 years of relevant experience in healthcare or technology. Experience with major implementations or upgrades of ServiceNow is preferred. | If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) Experience with ServiceNow Strategic Portfolio Management (SPM) - Demand and Project Management preferred This is a Stanford Health Care job. A Brief Overview The Lead Business Systems Analyst for ServiceNow supports core functions of the ServiceNow platform to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support the ServiceNow platform under minimal guidance from senior members of the team. This position independently addresses issues and design decisions of moderate to high complexity with little or no supervision and delivers clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization. Locations Stanford Health Care What you will do Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests on the ServiceNow platform Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk Implement changes using documented procedures that are compliant with department’s policies and procedures Work with and mentor junior staff members to document workflows Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables Continually identity opportunities for functional and stability improvement on the ServiceNow platform Identify system optimization and enhancements and collaborate with vendors and other TDS teams Anticipate and resolve system problems Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records Perform daily monitoring of ServiceNow platform in production use. Coordinate ServiceNow application support with various SHC departments like TDS, Finance, HR, Supply Chain, facilities etc. Assist in the implementation of low and medium complexity ServiceNow workflows. Drive major upgrade of platform. Assist in requirements gathering for various ServiceNow modules like ITSM, SPM, CMDB, HRSD/SLO/FSM/EAM and custom applications Assist in any testing that is required as part of new implementations, enhancements or upgrades. Implement changes using documented procedures that are compliant with department’s policies and procedures. Participate in team and cross-team meetings and maintain appropriate meeting records. Provide ongoing troubleshooting, support, and maintenance of ServiceNow platform; including 24/7 on call coverage as required. Take ownership of low complexity issues and act as a liaison between customer and other support staff to facilitate resolution. Education Qualifications Bachelor's Degree BACHELOR'S DEGREE IN RELATED FIELD Required. Experience Qualifications Eight (8) to ten (10) years of progressively responsible and directly related work experience in healthcare or technology related work environment Required. Experience with 2 major implementations or upgrades Preferred. Required Knowledge, Skills and Abilities Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation Knowledge of ServiceNow modules ITSM, ITBM/SPM and one of – HRSD, SLO, FSM. Knowledge of front-end browser technologies including HTML, CSS, and JavaScript Knowledge of Active Directory / LDAP Drive technical excellence and implementation of best engineering practices for the ServiceNow Platform. Lead role in the implementation of complex ServiceNow initiatives and workflows. Ability to solution for business problem utilizing ServiceNow platform Ability to conduct requirements sessions and document stories and other artifacts for delivery. Ability to collaborate and build consensus with stakeholders. Ability to understand and adhere to operational standards, policies, and procedures. Ability to identify risks and issues. Ability to develop solutions for new and unfamiliar challenges. Ability to drive Sprint releases for the ServiceNow platform Ability to analyze highly complex systems and workflows Understanding of Software Development Life Cycle (SDLC) Ability to communicate effectively with all levels of the organization. Ability to apply judgment and make informed decisions. Ability to demonstrate analytical and problem-solving skills. Ability to plan, organize, prioritize, work independently, and meet deadlines. Knowledge of core business and financial applications as well as other information systems and computer applications used in a health care setting Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring and job scheduling tools Physical Demands and Work Conditions Blood Borne Pathogens Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale: Generally starting at $62.75 - $83.16 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage. At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow. As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care. Learn about our awards and significant events.

Provide tier-2 support and maintenance for healthcare applications including Epic modules, lead software upgrades, mentor junior staff, and collaborate with IT teams to optimize system performance. | Requires 5+ years of related experience, bachelor's degree, Epic certification within 3 months, healthcare knowledge, and ability to manage complex systems and workflows. | 1.0 FTE Full time Day - 08 Hour R2549706 Remote USA 108480030 TDS Rev Cycle Systems Technology & Digital Solutions If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) This is a Stanford Health Care job. A Brief Overview The Clinical Senior Systems Analyst I supports core functions of the health system's applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned systems under the minimal guidance of senior members of the team. The position will have a thorough understanding of Epic modules, ancillary systems, and health system operations. This position independently addresses issues and design decisions of moderate to high complexity with little or no supervision and delivers clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization. Locations Stanford Health Care What you will do • Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required • Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests • Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk • Implement changes using documented procedures that are compliant with department’s policies and procedures • Work with and mentor junior staff members to document workflows • Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes • Perform a major role in complex software upgrade initiatives • Lead small to medium complexity new software installations and enhancement requests • Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables • Continually identity opportunities for functional and stability improvement in applications • Identify system optimization and enhancements and collaborate with vendors and other ITS analysts in order to design and implement effective solutions • Anticipate and resolve system problems • Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences • Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records Education Qualifications • Bachelor's Degree Bachelor’s degree in Information Technology, Computer Science, Business Administration, Management Systems, Electronics Technology, Computer Engineering, Health Information Management or a directly-related field from an accredited college or university. Must obtain Epic certification in relevant module(s) within 3 months of employment date Required Experience Qualifications • 5 or more years of progressively responsible and directly related work experience Required • Prefer experience with 2 major Epic upgrades or implementations Preferred Required Knowledge, Skills and Abilities • Mid-level Microsoft Office skills • Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation • Ability to analyze highly complex systems and workflows • Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function within the department • Ability to engage actively in complex discussions, often on challenging and/or controversial subjects • Ability to negotiate on behalf of others to achieve best outcomes for the department and the organization as a whole • Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manages/resolves disputes appropriately • Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate • Ability to establish a set of tasks and activities associated with an intended outcome and timeline • Ability to take action consistent with available facts, constraints, and anticipated consequences • Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner • Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions • Ability to develop new skills and teach others • Ability to collaborate and build consensus with stakeholders • Ability to understand and adhere to operational standards, policies, and procedures • Ability to identify risks and issues • Ability to develop solutions for new and unfamiliar challenges • Ability to analyze data, draw conclusions and interpret results • * Knowledge of current issues and trends in health care and clinical operations in a health care system • Healthcare knowledge base that promotes a high level of credibility with organization end users and executives • Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a health care setting • Understanding of Software Development Life Cycle (SDLC) • Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring and job scheduling tools These principles apply to ALL employees: SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: • Know Me: Anticipate my needs and status to deliver effective care • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health • Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale: Generally starting at $59.21 - $78.43 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

Lead and oversee all aspects of professional billing revenue cycle operations, including financial management, compliance, staff development, and stakeholder relations to optimize revenue and cash flow. | Bachelor's degree required with 10+ years of patient billing management experience, strong knowledge of revenue cycle functions, financial management, regulatory compliance, and leadership abilities. | 1.0 FTE Full time Day - 08 Hour R2546162 Remote USA 108530004 Rev Cycle PBO Finance & Revenue Cycle If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) This is a Stanford Health Care job. Are you a seasoned revenue cycle leader ready to make a significant impact at one of the nation’s leading academic medical centers? The Director of Professional Billing Organization at Stanford Health Care offers a unique opportunity to lead a high-performing team in supporting revenue generated by School of Medicine faculty and Stanford Medicine Partners physicians. In this critical role, you’ll oversee all facets of professional revenue collections—from billing compliance, enhancing payor relationships, and optimizing cash flow to strategic financial planning. You’ll also be instrumental in shaping future leaders through staff development and training programs, all while fostering strong relationships with payers, regulatory agencies, and physician leadership. This role is ideal for a dynamic healthcare executive who thrives at the intersection of financial operations, innovation, and regulatory excellence. You’ll be empowered to lead transformative initiatives, influence cross-functional strategy, and enhance the financial health of a world-class medical enterprise. With a strong commitment to collaboration, integrity, and continuous improvement, you’ll help drive long-term growth and maintain the highest standards of accountability and service excellence in a mission-driven environment. A Brief Overview The Director, Professional Billing Organization (PBO) manages all administrative and clinical functions that contribute to the capture, management and collection of patient service revenue generated by School of Medicine faculty and Stanford Medicine Partners physicians. The Director, PBO is responsible for enhancing and maintaining cash flow, revenue cycle performance, regulatory and HIPAA compliance, and guest relations. Locations Stanford Health Care What You Will Do • Assesses and responds to organizational and customers' needs with innovative programs to ensure customer satisfaction. Implements patient friendly billing guidelines. • Completes/contributes to the completion of various financial forecasts, including cost center salary and direct expenses, month-end financial reporting, receivables levels, net matched collections, Days in Accounts Receivable and aging, reserve analysis, cost center productivity, benchmarking, and any long-range strategic plans for the department. • Directs ongoing programs for staff development and training that fosters and mentors the next generation of Revenue Cycle leaders. • Ensures compliance with relevant regulations, standards and directives from regulatory agencies and third- party payers. • Maintains and fosters excellent payer relations with key fiscal intermediaries and government oversight agencies such as CMS, Medi-Cal, DHS, etc. Maintains and fosters excellent relationships with contracted health plans and medical groups to support effective claims submission/resolution and contract compliance. Maintains a climate of confidence in the billing process and results, with Department Chairs, physician leadership, and DFAs. • Maintains appropriate internal control safeguards over AR records, write-offs and collection of cash. Maintains compliance standards for providing accurate information on all facility or health system billings. • Manages all service programs, including external vendor programs and systems. • Manages, prepares and presents capital and operating budgets that demonstrate prudent use of organization's resources while at the same time achieves and maintains organizations goals and key performance indicators. • Monitors and support daily staff functions. Participates in key Revenue Cycle stakeholder venues such as physician and clinic leadership venues, IT, Contracting, and Department of Finance Administrators (DFAs) Oversees the financial interface between and performance analysis of the patient financial services functions and fiscal services functions. Oversees the integrity of financial and clinical interfaces, while facilitating the development of strategic system planning. • Performs related duties such as selecting and evaluating the performance of key reporting staff; preparing various reports, correspondence and position papers; conducting and/or attending meetings and conferences and serving as the department's primary appointing authority. • Plans, coordinates and prepares year-end audits with public accounting firms and third-party auditors as they relate to AR operations. Mediates and resolve conflicts regarding public accounting firms, third-party auditors and investigate parties. Education Qualifications • Bachelor's degree in a work-related field/discipline from an accredited college or university. • Master Degree preferred Experience Qualifications • Ten (10) years of progressively responsible and directly related work experience in patient billing management. Required Knowledge, Skills And Abilities • Ability to anticipate healthcare trends and alter the financial direction of the organization as necessary Ability to assess and keep current and compliant with all charity care, free bed fund and uninsured policies Ability to communicate complex concepts in simple form to non- finance users to understand the appropriate use and limits of the information provided. • Ability to develop financial budgets and manage expenses. • Ability to effectively influence change and manage effective the change process. • Ability to evaluate appropriate and key partnerships such as outsourcing, collections, underpayment vendors, eligibility, etc. • Ability to foster effective working relationships and build consensus. • Ability to keep operations technology up to date both in terms of legacy systems, EDI capable as well as added value tie in technologies. • Ability to provide leadership and influence others. • Knowledge of all functional areas of the revenue cycle, including health information management, case management, and charge capture. • Knowledge of computer systems and software used in functional area. • Knowledge of financial statements and the impact of the revenue cycle on them, including aging reports, bad- debt analysis, and calculation of bad-debt allowance. • Knowledge of local, state and federal regulatory requirement related to the functional area. • Knowledge of patient registration, billing, A/R, cash-management requirements, managed care contractual terms and requirements, health insurance practices, industry regulatory requirements (compliance and HIPAA), business office operations, A/R and financial reporting technology, wage and hour regulations, basic accounting and industry standard for healthcare revenue resolution management practices. • Knowledge of principles and practices of organization, administration, fiscal and personnel management. Licenses and Certifications • None These Principles Apply To ALL Employees SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: • Know Me: Anticipate my needs and status to deliver effective care • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health • Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. Base Pay Scale: Generally starting at $89.01 - $117.94 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.