StaffMyAgency LLC

Provide excellent customer service, manage calls, identify customer needs, market insurance products, and maintain customer relationships. | Must have an active Property and Casualty insurance license, strong phone and communication skills, and ability to multi-task and empathize with clients. | State Farm Agency, located in Tacoma, WA, has an immediate opening for a Front Office / Customer Service - Team Member. Must have an active Property and Casualty insurance license and the ability to commute to our Tacoma, WA agency location. This is an in-office position (with the possibility of being semi-hybrid). The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal candidate is a Property and Casualty Insurance licensed professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others. Responsibilities include but not limited to: • Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency • Manage incoming calls • Identify customer needs, and market appropriate products and services • Expectation of generating sales with in-book clients. • Establish customer relationships and follow up with customers, as needed • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Ideal Candidate: • Property and Casualty insurance licensed required when hired. • Strong phone contact handling skills and active listening • Comfortable with making outbound calls • Genuinely excited to help customers • Patient, empathetic, and passionately communicative; loves to talk • Ability to empathize with and advocate for clients when necessary • Strong Problem-solving skills • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.