SSA Group, LLC

Oversee daily food service operations, ensure guest satisfaction, and maintain safety and quality standards. | Experience in food service preferred, strong interpersonal skills, ability to work flexible hours, physical ability to stand and handle boxes. | SSA Group @ The Detroit Zoo Position: Food Service Lead Reports to: Food Service Supervisor(s) and Food Service Operations Manager(s) Who are we: For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities. Responsibilities Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client. Ensure location (or stand) is adequately stocked, prepped, and staffed for daily operation, working with direct reports to fill as necessary. Assist supervisors with tasks to ensure the restaurant and other food locations run smoothly. Supports restaurant prep (FOH and line) for daily operation. Meets daily quick service, food service, safety and quality, availability, merchandising, and guest service standards. Participates in safety logs, including food temperatures, rotation, and waste as necessary. Ensures proper uniform, hygiene, hand-washing, and glove use with oneself. Maintains a SSAfe work environment by abiding to all SSAFETY rules. Follows through daily prep and item lists, as assigned. Actively helps to support operations in the assigned role, supporting holes as necessary. Actively and efficiently responds to guest and client feedback, with a report to the supervisor to ensure that any potential complaints are mitigated against further occurrence. Communicates with the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality. Remains knowledgeable of all menu items, prices, and specials for sharing with guests. Perform other tasks as deemed necessary. Maintains a clean, safe, and organized work environment. Uphold and demonstrate a complete understanding of company policies and procedures. Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements. Job Requirements Strong interpersonal and communication skills. Exceptional problem-solving/decision-making skills combined with the ability to be organized. Demonstrates the ability to remain flexible in a fast-paced environment. An ideal candidate is a team player, personable, professional, upbeat, and energetic, and takes initiative. Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above. Ability to work varied hours/days, including nights, weekends and holidays, as needed. IDEA + Belonging Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units. Focuses on removing barriers and empowering growth and opportunity for team members at all levels. Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application, as well as giving adequate opportunity for teaching to unit staff as necessary. Engages with SSA/Unit in driving community effort through engagement activities and focuses on opportunities for giving back. Previous Experience 1 year of food service experience preferred. All educational backgrounds are eligible. This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) Compensation and Benefits Eligible for overtime pay. On-Demand Pay Program: Get access to a portion of earned wages before payday. Meal Plan & Employee Discounts at applicable locations. Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods). Tuition Discount through Partnership College. Up to 8 hours of Bereavement Leave. Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day. Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time. SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact. All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice"). San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document. We accept applications for this position on a rolling basis. Apply anytime at thessagroup.com. Applications are reviewed as received, and the position remains open until filled.

Oversee all operational aspects of the cultural attraction, including staff management, financial oversight, and guest experience enhancement. | Proven leadership in operations, experience in cultural or attraction settings, and strong interpersonal skills. | SSA Group at San Francisco Zoo is looking for a talented General Manager to join our team! All applications should be submitted within 7-days following posting of the job; applications will be prioritized based upon time submitted and may not be reviewed beyond this time. The employer reserves the right to shorten or expand this timeframe as necessary to the job scope General Manager Who are we: SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry. SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it. Position Title: General Manager Reports to: Area General Manager and Regional Vice President Responsibilities Coach, supervise, direct all department managers so operational needs (financial, staffing, product, merchandising, client expectations, etc.) are met on a daily basis. Schedule management personnel as necessary. Assist designated management team or individuals in developing training standards for alcohol service, customer service, safety, harassment, etc. Hosts all meetings for management team. Conducts training sessions as needed, assuring that each department head is properly and thoroughly trained for their positions Work with Executive Chef, Retail Operations Manager and Buyer to track, maintain and budget inventory and Cost of Goods (COG) as necessary. Acts as main liaison between the Client and SSA. Maintains a close relationship with direct client report and the client's staff to insure a positive working relationship Responsible for close liaison with marketing to drive company efforts, guest experience and operational output to the highest levels possible. Attends Client meetings and reports monthly (or as dictated) to the Regional Manager(s). Remains knowledgeable of and manages in accordance with all applicable local, state and federal laws. Maintain a clean, safe and organized work environment. Uphold and demonstrate a complete understanding of company policies and procedures. Accountable for unit’s financial management through budgeting, forecasting, and management of sales/per cap, controllable expenses. Ultimately oversees reporting and management team responsibilities. Ensures that all fiscal deadlines are met to HQ. Manages final check on all invoices processed through account in detailed, consistent and timely manner Provides precise reports to the Regional Manager for cash reconciliation, flash reporting, item analysis, monthly inventory, and payroll percentages. Completes business assessment with comparable market pricing to assess business model and drive per cap revenue. Forecast weekly sales, complete and maintain sales analysis monthly sales. Manage payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc; in management of Department Managers. Set precedent to achieve Sales, Per Cap & Controllable Budget. Minimize controllable costs associated with the operation. Continually strategize on revenue avenues, areas of opportunity, and negotiation necessary to achieve goals with client. Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Engage with Department Managers on ensuring EXTRA Guest Service at all levels of team. Responsible for the day to day functions of all applicable departments (based on unit location and contract). Maintains knowledge and implementation of contract between SSA and Client with professional discretion. Supports progressive discipline documentation in field through ongoing establishment with management team and staff. Keeps operating manuals up to date for all locations. Reviews and approves all plans for major special events. Manages the design and implementation of all menus and pricing. Assumes an active role in the long-range planning for all department programs. Manages all capital projects, involved pieced therein, to client and SSA expectation. Manages all business legal needs through communication and partnership with HQ. Ensures employee integration and exit are managed appropriately under the legal and HQ guidelines as necessary. Promote an inclusive & supportive approach at the Unit. Assure editorial role on all unit publications (newsletters, calendars, memos, etc.) Ensures unit strives to be an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary. Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back. Perform other tasks as deemed necessary. Job Requirements Strong interpersonal and communication skills, including the ability to articulate to our client, Area General Manager and HQ personnel. Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships. Exceptional problem solving/decision making skills combined with the ability to be organized. Demonstrates financial management, merchandising, analytical, planning and leadership skills. Demonstrates the ability to remain flexible in a fast-paced environment. Computer knowledge and skill level for basic office functions. Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above. Ability to work varied hours/days, including nights, weekends and holidays, as needed. IDEA + Belonging Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units. Focuses on removing barriers and empowering growth and opportunity for team members at all levels. Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary. Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back. Previous Experience Five years operations management. Two years management experience in cultural, iconic, amusement or museum attraction a plus. ServSafe Certified a plus. All education backgrounds accepted, must be 18 or older. This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) Compensation and Benefits Full-Time, Exempt Final compensation determined by experience, education, and internal equity Bonus eligible based on company guidelines Flexible Vacation or Time Away From Work (TAFW) plan: no accruals; employees are encouraged to schedule time off as needed within business scope. Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable. Participation in a 401(k) program with a 15% company match (eligible after one year of employment). Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event (4) Week fully paid Parental leave following birth, adoption or foster event, can be coupled with Birthing Parent Plan to extend above timeline Up to 5 days Paid Bereavement Leave $75 monthly cell phone stipend Accrued paid sick leave provided in accordance with state law, state/location confirmed in job posting SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact. All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice"). San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document. #LI-KC1

Assist and oversee daily warehouse operations, supervise staff in manager's absence, maintain inventory and safety standards, and coordinate with vendors and internal departments. | 1-2 years warehouse supervisory experience preferred, strong communication and leadership skills, physical ability to handle warehouse tasks, and knowledge of inventory systems. | Assistant Warehouse Operations Manager Who are we: SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry. SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it. Position Title: Assistant Warehouse Operations Manager Reports to: Warehouse Operations Manager Responsibilities Assist with and execute daily warehouse duties under the direction of the Warehouse Manager, Procurement Manager, Executive Chef and Food Operations Manager. Oversee the warehouse team and duties in the manager’s absence. Assist in communication with vendors and other departments. Remain knowledgeable and on the foresight of and managing in accordance with applicable local, state and federal laws. Maintain a clean, safe and organized work environment. Maintain efficient centralized warehousing operation by establishing control procedures for cataloging, inventory control, bulk storage and distribution of materials, equipment and supplies and assist in maintaining this supply system. Ensure SSAfety standards are met by upholding training and daily operational expectations for department staff. Supervise receipt, storage and distribution of supplies and equipment in large, centralized warehousing operations. Supervise maintenance of facilities, material handling, equipment, and inventory warehousing control systems, manual or automated. Ensure compliance with all applicable health and safety regulations. SRC Perform other related duties, tasks and responsibilities as required from time-to-time Compile and submit regular reports of damage, outdated stock or supplies, over and under shipments, return of goods to vendor, etc. Perform other tasks as deemed necessary. IDEA + Belonging Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units Focuses on removing barriers and empowering growth and opportunity for team members at all levels Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back Job Requirements Strong interpersonal and communication skills, including the ability to articulate to our team, Executive Chef, General Manager and HQ personnel as necessary. Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships. Exceptional problem solving/decision making skills combined with the ability to be organized. Demonstrates organizational and planning skills. Demonstrates the ability to remain flexible in a fast-paced environment. Computer and/or inventory system knowledge. Physical ability to stand and walk for extended periods and to move and handle boxes (35lbx – 50lbs or more) as necessary to operation, which entails lifting and perform all functions as set forth above. Ability to work varied hours/days, including nights, weekends and holidays, as needed. Driving company vehicle and/or golf cart within the scope of employment requires a valid driver’s license and is subject to a DMV check. Previous Experience One - Two years minimum in food warehouse supervisor experience preferred. Background in receiving, storing, inventory and distribution of food & beverage in hotel, entertainment or cultural attraction venue a plus. ServSafe or Food Certification a plus. All education backgrounds eligible, must be 18 years or older. This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The General Manager reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Compensation and Benefits Hourly, Non-Exempt. Pay is based on range in consideration of relevant job experience and certification/education Paid Time Off Medical | Dental | Vision 401 (K) Plan + Match Supplemental Insurance Training and Career Development Tuition Discount through Partnership College Parental Leave Meal Plan & Employee Discounts All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice"). San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.