SquareTrade

Drive channel performance insights, lead cross-functional initiatives, and improve partner and customer outcomes through data-driven strategies. | Bachelor's degree with 5+ years in operations or analytics, strong analytical skills, proficiency with SQL and BI tools, and experience leading cross-functional teams. | SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers—Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started. As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand. Job Description We are seeking a strategic, data-driven Channel Insights Manager to join our Operations and Supply Chain organization. This role is accountable for driving performance visibility, partner outcomes, and cross-functional alignment across our service and channel ecosystem. The Channel Insights Manager plays a critical role in safeguarding service level agreements (SLAs), maintaining brand health, and translating performance insights into actionable strategies that improve customer experience, operational efficiency, and partner performance. Operating at a Functional Manager level, this role is responsible for delivering against departmental objectives, influencing cross-functional priorities, and guiding decision-making through advanced analytics, structured problem-solving, and stakeholder partnership. What You'll Be Doing: Performance Insights & Business Ownership: • Own end-to-end channel performance insights, including monitoring and analyzing SLAs, operational KPIs, and partner scorecards to ensure consistent performance against expectations. • Translate data into actionable insights that inform business decisions, including identifying trends, root causes, and opportunities to improve cost, service levels, and customer outcomes. • Establish and refine performance measurement frameworks that align with organizational priorities and drive accountability across internal and external stakeholders. Strategic Problem Solving & Continuous Improvement: • Identify and diagnose complex operational issues impacting partner performance, brand health, or customer experience, and lead cross-functional efforts to resolve root causes. • Develop and implement scalable solutions and process improvements that enhance efficiency, reduce variability, and strengthen channel execution. • Proactively identify risks through sentiment tracking and performance analysis, and design mitigation strategies to protect brand standards. Partner & Cross-Functional Leadership: • Serve as the primary insights partner and liaison between external channel partners and internal teams (e.g., Field Operations, Marketing, Supply Chain), ensuring alignment on goals, performance expectations, and improvement plans. • Influence partner behavior and internal priorities through data-driven recommendations and structured action planning. • Drive alignment across teams by synthesizing insights into clear, compelling narratives for leadership and stakeholders. Action Planning & Execution: • Lead the development of performance action plans in response to partner feedback, SLA gaps, or emerging risks, ensuring clear ownership, timelines, and measurable outcomes. • Track execution progress and hold stakeholders accountable to commitments, adjusting strategies as needed to deliver results. Functional Leadership & Capability Building: • Contribute to departmental planning by identifying resource needs, prioritizing work, and aligning initiatives to strategic objectives. • Establish best practices for insights generation, reporting, and stakeholder communication across the function. • Coach and mentor team members or peers on analytical thinking, insight development, and effective stakeholder engagement. Qualifications • Bachelor’s degree with 5+ years of experience in operations, analytics, or partner/channel management • Demonstrated ability to own business performance, identify root causes, and deliver measurable improvements. • Strong understanding of operational workflows (e.g., claims/service lifecycle) and partner-driven customer experience impacts. • Advanced analytical and problem-solving skills, with experience translating data into actionable insights. • Proficiency in SQL, Tableau, Power BI, GitHub or similar tools to analyze and communicate performance trends. • Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority. • Strong communication and relationship management skills, with experience working across internal teams and external partners. • Ability to navigate ambiguity, prioritize effectively, and make decisions that impact team or functional outcomes. • Deep understanding of customer experience principles and brand standards Additional Information At SquareTrade you'll have access to: • Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) • Up to 4% company match into 401(k) and contributions into your company-sponsored pension • $75/month budget to help prioritize your physical wellbeing • $80/month stipend to subsidize connectivity costs • Mental health resources including free 1:1 therapy, coaching sessions and digital resources • Supportive leave policies • Flexible Time Off Policy in addition to 9 Company Holidays • Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires • Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team • Various corporate perks and discounts SquareTrade estimates the possible base compensation for this role, if hired in the U.S, to be in the range: $109K-$140K SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position. The candidate(s) offered this position will be required to submit to a background investigation. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Beware of Recruitment Fraud. For more information, please click “here”.

Drive channel performance insights and partner outcomes through data analysis and cross-functional collaboration. | Requires 5+ years in operations, analytics, or partner/channel management with strong analytical, communication, and leadership skills. | SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers—Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started. As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand. Job Description We are seeking a strategic, data-driven Channel Insights Manager to join our Operations and Supply Chain organization. This role is accountable for driving performance visibility, partner outcomes, and cross-functional alignment across our service and channel ecosystem. The Channel Insights Manager plays a critical role in safeguarding service level agreements (SLAs), maintaining brand health, and translating performance insights into actionable strategies that improve customer experience, operational efficiency, and partner performance. Operating at a Functional Manager level, this role is responsible for delivering against departmental objectives, influencing cross-functional priorities, and guiding decision-making through advanced analytics, structured problem-solving, and stakeholder partnership. What You'll Be Doing: Performance Insights & Business Ownership: • Own end-to-end channel performance insights, including monitoring and analyzing SLAs, operational KPIs, and partner scorecards to ensure consistent performance against expectations. • Translate data into actionable insights that inform business decisions, including identifying trends, root causes, and opportunities to improve cost, service levels, and customer outcomes. • Establish and refine performance measurement frameworks that align with organizational priorities and drive accountability across internal and external stakeholders. Strategic Problem Solving & Continuous Improvement: • Identify and diagnose complex operational issues impacting partner performance, brand health, or customer experience, and lead cross-functional efforts to resolve root causes. • Develop and implement scalable solutions and process improvements that enhance efficiency, reduce variability, and strengthen channel execution. • Proactively identify risks through sentiment tracking and performance analysis, and design mitigation strategies to protect brand standards. Partner & Cross-Functional Leadership: • Serve as the primary insights partner and liaison between external channel partners and internal teams (e.g., Field Operations, Marketing, Supply Chain), ensuring alignment on goals, performance expectations, and improvement plans. • Influence partner behavior and internal priorities through data-driven recommendations and structured action planning. • Drive alignment across teams by synthesizing insights into clear, compelling narratives for leadership and stakeholders. Action Planning & Execution: • Lead the development of performance action plans in response to partner feedback, SLA gaps, or emerging risks, ensuring clear ownership, timelines, and measurable outcomes. • Track execution progress and hold stakeholders accountable to commitments, adjusting strategies as needed to deliver results. Functional Leadership & Capability Building: • Contribute to departmental planning by identifying resource needs, prioritizing work, and aligning initiatives to strategic objectives. • Establish best practices for insights generation, reporting, and stakeholder communication across the function. • Coach and mentor team members or peers on analytical thinking, insight development, and effective stakeholder engagement. Qualifications • Bachelor’s degree with 5+ years of experience in operations, analytics, or partner/channel management • Demonstrated ability to own business performance, identify root causes, and deliver measurable improvements. • Strong understanding of operational workflows (e.g., claims/service lifecycle) and partner-driven customer experience impacts. • Advanced analytical and problem-solving skills, with experience translating data into actionable insights. • Proficiency in SQL, Tableau, Power BI, GitHub or similar tools to analyze and communicate performance trends. • Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority. • Strong communication and relationship management skills, with experience working across internal teams and external partners. • Ability to navigate ambiguity, prioritize effectively, and make decisions that impact team or functional outcomes. • Deep understanding of customer experience principles and brand standards Additional Information At SquareTrade you'll have access to: • Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) • Up to 4% company match into 401(k) and contributions into your company-sponsored pension • $75/month budget to help prioritize your physical wellbeing • $80/month stipend to subsidize connectivity costs • Mental health resources including free 1:1 therapy, coaching sessions and digital resources • Supportive leave policies • Flexible Time Off Policy in addition to 9 Company Holidays • Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires • Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team • Various corporate perks and discounts SquareTrade estimates the possible base compensation for this role, if hired in the U.S, to be in the range: $109K-$140K SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position. The candidate(s) offered this position will be required to submit to a background investigation. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Beware of Recruitment Fraud. For more information, please click “here”.

Drive channel performance insights, lead cross-functional initiatives, and improve customer experience through data-driven strategies. | Bachelor's degree with 5+ years in operations, analytics, or partner/channel management, strong analytical and communication skills, and ability to lead cross-functional teams. | SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers—Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started. As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand. Job Description We are seeking a strategic, data-driven Channel Insights Manager to join our Operations and Supply Chain organization. This role is accountable for driving performance visibility, partner outcomes, and cross-functional alignment across our service and channel ecosystem. The Channel Insights Manager plays a critical role in safeguarding service level agreements (SLAs), maintaining brand health, and translating performance insights into actionable strategies that improve customer experience, operational efficiency, and partner performance. Operating at a Functional Manager level, this role is responsible for delivering against departmental objectives, influencing cross-functional priorities, and guiding decision-making through advanced analytics, structured problem-solving, and stakeholder partnership. What You'll Be Doing: Performance Insights & Business Ownership: • Own end-to-end channel performance insights, including monitoring and analyzing SLAs, operational KPIs, and partner scorecards to ensure consistent performance against expectations. • Translate data into actionable insights that inform business decisions, including identifying trends, root causes, and opportunities to improve cost, service levels, and customer outcomes. • Establish and refine performance measurement frameworks that align with organizational priorities and drive accountability across internal and external stakeholders. Strategic Problem Solving & Continuous Improvement: • Identify and diagnose complex operational issues impacting partner performance, brand health, or customer experience, and lead cross-functional efforts to resolve root causes. • Develop and implement scalable solutions and process improvements that enhance efficiency, reduce variability, and strengthen channel execution. • Proactively identify risks through sentiment tracking and performance analysis, and design mitigation strategies to protect brand standards. Partner & Cross-Functional Leadership: • Serve as the primary insights partner and liaison between external channel partners and internal teams (e.g., Field Operations, Marketing, Supply Chain), ensuring alignment on goals, performance expectations, and improvement plans. • Influence partner behavior and internal priorities through data-driven recommendations and structured action planning. • Drive alignment across teams by synthesizing insights into clear, compelling narratives for leadership and stakeholders. Action Planning & Execution: • Lead the development of performance action plans in response to partner feedback, SLA gaps, or emerging risks, ensuring clear ownership, timelines, and measurable outcomes. • Track execution progress and hold stakeholders accountable to commitments, adjusting strategies as needed to deliver results. Functional Leadership & Capability Building: • Contribute to departmental planning by identifying resource needs, prioritizing work, and aligning initiatives to strategic objectives. • Establish best practices for insights generation, reporting, and stakeholder communication across the function. • Coach and mentor team members or peers on analytical thinking, insight development, and effective stakeholder engagement. Qualifications • Bachelor’s degree with 5+ years of experience in operations, analytics, or partner/channel management • Demonstrated ability to own business performance, identify root causes, and deliver measurable improvements. • Strong understanding of operational workflows (e.g., claims/service lifecycle) and partner-driven customer experience impacts. • Advanced analytical and problem-solving skills, with experience translating data into actionable insights. • Proficiency in SQL, Tableau, Power BI, GitHub or similar tools to analyze and communicate performance trends. • Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority. • Strong communication and relationship management skills, with experience working across internal teams and external partners. • Ability to navigate ambiguity, prioritize effectively, and make decisions that impact team or functional outcomes. • Deep understanding of customer experience principles and brand standards Additional Information At SquareTrade you'll have access to: • Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) • Up to 4% company match into 401(k) and contributions into your company-sponsored pension • $75/month budget to help prioritize your physical wellbeing • $80/month stipend to subsidize connectivity costs • Mental health resources including free 1:1 therapy, coaching sessions and digital resources • Supportive leave policies • Flexible Time Off Policy in addition to 9 Company Holidays • Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires • Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team • Various corporate perks and discounts SquareTrade estimates the possible base compensation for this role, if hired in the U.S, to be in the range: $109K-$140K SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position. The candidate(s) offered this position will be required to submit to a background investigation. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Beware of Recruitment Fraud. For more information, please click “here”.

Drive channel performance insights and cross-functional alignment to improve operational efficiency and customer experience. | Requires 5+ years in operations or analytics with strong data-driven problem solving and stakeholder management skills. | SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers—Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started. As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand. Job Description We are seeking a strategic, data-driven Channel Insights Manager to join our Operations and Supply Chain organization. This role is accountable for driving performance visibility, partner outcomes, and cross-functional alignment across our service and channel ecosystem. The Channel Insights Manager plays a critical role in safeguarding service level agreements (SLAs), maintaining brand health, and translating performance insights into actionable strategies that improve customer experience, operational efficiency, and partner performance. Operating at a Functional Manager level, this role is responsible for delivering against departmental objectives, influencing cross-functional priorities, and guiding decision-making through advanced analytics, structured problem-solving, and stakeholder partnership. What You'll Be Doing: Performance Insights & Business Ownership: • Own end-to-end channel performance insights, including monitoring and analyzing SLAs, operational KPIs, and partner scorecards to ensure consistent performance against expectations. • Translate data into actionable insights that inform business decisions, including identifying trends, root causes, and opportunities to improve cost, service levels, and customer outcomes. • Establish and refine performance measurement frameworks that align with organizational priorities and drive accountability across internal and external stakeholders. Strategic Problem Solving & Continuous Improvement: • Identify and diagnose complex operational issues impacting partner performance, brand health, or customer experience, and lead cross-functional efforts to resolve root causes. • Develop and implement scalable solutions and process improvements that enhance efficiency, reduce variability, and strengthen channel execution. • Proactively identify risks through sentiment tracking and performance analysis, and design mitigation strategies to protect brand standards. Partner & Cross-Functional Leadership: • Serve as the primary insights partner and liaison between external channel partners and internal teams (e.g., Field Operations, Marketing, Supply Chain), ensuring alignment on goals, performance expectations, and improvement plans. • Influence partner behavior and internal priorities through data-driven recommendations and structured action planning. • Drive alignment across teams by synthesizing insights into clear, compelling narratives for leadership and stakeholders. Action Planning & Execution: • Lead the development of performance action plans in response to partner feedback, SLA gaps, or emerging risks, ensuring clear ownership, timelines, and measurable outcomes. • Track execution progress and hold stakeholders accountable to commitments, adjusting strategies as needed to deliver results. Functional Leadership & Capability Building: • Contribute to departmental planning by identifying resource needs, prioritizing work, and aligning initiatives to strategic objectives. • Establish best practices for insights generation, reporting, and stakeholder communication across the function. • Coach and mentor team members or peers on analytical thinking, insight development, and effective stakeholder engagement. Qualifications • Bachelor’s degree with 5+ years of experience in operations, analytics, or partner/channel management • Demonstrated ability to own business performance, identify root causes, and deliver measurable improvements. • Strong understanding of operational workflows (e.g., claims/service lifecycle) and partner-driven customer experience impacts. • Advanced analytical and problem-solving skills, with experience translating data into actionable insights. • Proficiency in SQL, Tableau, Power BI, GitHub or similar tools to analyze and communicate performance trends. • Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority. • Strong communication and relationship management skills, with experience working across internal teams and external partners. • Ability to navigate ambiguity, prioritize effectively, and make decisions that impact team or functional outcomes. • Deep understanding of customer experience principles and brand standards Additional Information At SquareTrade you'll have access to: • Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) • Up to 4% company match into 401(k) and contributions into your company-sponsored pension • $75/month budget to help prioritize your physical wellbeing • $80/month stipend to subsidize connectivity costs • Mental health resources including free 1:1 therapy, coaching sessions and digital resources • Supportive leave policies • Flexible Time Off Policy in addition to 9 Company Holidays • Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires • Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team • Various corporate perks and discounts SquareTrade estimates the possible base compensation for this role, if hired in the U.S, to be in the range: $109K-$140K SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position. The candidate(s) offered this position will be required to submit to a background investigation. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Beware of Recruitment Fraud. For more information, please click “here”.

Drive channel performance insights and lead cross-functional initiatives to improve customer experience and operational efficiency. | Bachelor's degree with 5+ years in operations, analytics, or partner/channel management, strong analytical and communication skills, and experience influencing stakeholders. | SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers—Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started. As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand. Job Description We are seeking a strategic, data-driven Channel Insights Manager to join our Operations and Supply Chain organization. This role is accountable for driving performance visibility, partner outcomes, and cross-functional alignment across our service and channel ecosystem. The Channel Insights Manager plays a critical role in safeguarding service level agreements (SLAs), maintaining brand health, and translating performance insights into actionable strategies that improve customer experience, operational efficiency, and partner performance. Operating at a Functional Manager level, this role is responsible for delivering against departmental objectives, influencing cross-functional priorities, and guiding decision-making through advanced analytics, structured problem-solving, and stakeholder partnership. What You'll Be Doing: Performance Insights & Business Ownership: • Own end-to-end channel performance insights, including monitoring and analyzing SLAs, operational KPIs, and partner scorecards to ensure consistent performance against expectations. • Translate data into actionable insights that inform business decisions, including identifying trends, root causes, and opportunities to improve cost, service levels, and customer outcomes. • Establish and refine performance measurement frameworks that align with organizational priorities and drive accountability across internal and external stakeholders. Strategic Problem Solving & Continuous Improvement: • Identify and diagnose complex operational issues impacting partner performance, brand health, or customer experience, and lead cross-functional efforts to resolve root causes. • Develop and implement scalable solutions and process improvements that enhance efficiency, reduce variability, and strengthen channel execution. • Proactively identify risks through sentiment tracking and performance analysis, and design mitigation strategies to protect brand standards. Partner & Cross-Functional Leadership: • Serve as the primary insights partner and liaison between external channel partners and internal teams (e.g., Field Operations, Marketing, Supply Chain), ensuring alignment on goals, performance expectations, and improvement plans. • Influence partner behavior and internal priorities through data-driven recommendations and structured action planning. • Drive alignment across teams by synthesizing insights into clear, compelling narratives for leadership and stakeholders. Action Planning & Execution: • Lead the development of performance action plans in response to partner feedback, SLA gaps, or emerging risks, ensuring clear ownership, timelines, and measurable outcomes. • Track execution progress and hold stakeholders accountable to commitments, adjusting strategies as needed to deliver results. Functional Leadership & Capability Building: • Contribute to departmental planning by identifying resource needs, prioritizing work, and aligning initiatives to strategic objectives. • Establish best practices for insights generation, reporting, and stakeholder communication across the function. • Coach and mentor team members or peers on analytical thinking, insight development, and effective stakeholder engagement. Qualifications • Bachelor’s degree with 5+ years of experience in operations, analytics, or partner/channel management • Demonstrated ability to own business performance, identify root causes, and deliver measurable improvements. • Strong understanding of operational workflows (e.g., claims/service lifecycle) and partner-driven customer experience impacts. • Advanced analytical and problem-solving skills, with experience translating data into actionable insights. • Proficiency in SQL, Tableau, Power BI, GitHub or similar tools to analyze and communicate performance trends. • Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority. • Strong communication and relationship management skills, with experience working across internal teams and external partners. • Ability to navigate ambiguity, prioritize effectively, and make decisions that impact team or functional outcomes. • Deep understanding of customer experience principles and brand standards Additional Information At SquareTrade you'll have access to: • Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) • Up to 4% company match into 401(k) and contributions into your company-sponsored pension • $75/month budget to help prioritize your physical wellbeing • $80/month stipend to subsidize connectivity costs • Mental health resources including free 1:1 therapy, coaching sessions and digital resources • Supportive leave policies • Flexible Time Off Policy in addition to 9 Company Holidays • Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires • Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team • Various corporate perks and discounts SquareTrade estimates the possible base compensation for this role, if hired in the U.S, to be in the range: $109K-$140K SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position. The candidate(s) offered this position will be required to submit to a background investigation. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Beware of Recruitment Fraud. For more information, please click “here”.

Lead channel performance insights and drive operational improvements through data-driven strategies and cross-functional leadership. | Requires 5+ years in operations or analytics with strong analytical skills, stakeholder influence, and customer experience understanding. | SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers—Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started. As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand. Job Description We are seeking a strategic, data-driven Channel Insights Manager to join our Operations and Supply Chain organization. This role is accountable for driving performance visibility, partner outcomes, and cross-functional alignment across our service and channel ecosystem. The Channel Insights Manager plays a critical role in safeguarding service level agreements (SLAs), maintaining brand health, and translating performance insights into actionable strategies that improve customer experience, operational efficiency, and partner performance. Operating at a Functional Manager level, this role is responsible for delivering against departmental objectives, influencing cross-functional priorities, and guiding decision-making through advanced analytics, structured problem-solving, and stakeholder partnership. What You'll Be Doing: Performance Insights & Business Ownership: • Own end-to-end channel performance insights, including monitoring and analyzing SLAs, operational KPIs, and partner scorecards to ensure consistent performance against expectations. • Translate data into actionable insights that inform business decisions, including identifying trends, root causes, and opportunities to improve cost, service levels, and customer outcomes. • Establish and refine performance measurement frameworks that align with organizational priorities and drive accountability across internal and external stakeholders. Strategic Problem Solving & Continuous Improvement: • Identify and diagnose complex operational issues impacting partner performance, brand health, or customer experience, and lead cross-functional efforts to resolve root causes. • Develop and implement scalable solutions and process improvements that enhance efficiency, reduce variability, and strengthen channel execution. • Proactively identify risks through sentiment tracking and performance analysis, and design mitigation strategies to protect brand standards. Partner & Cross-Functional Leadership: • Serve as the primary insights partner and liaison between external channel partners and internal teams (e.g., Field Operations, Marketing, Supply Chain), ensuring alignment on goals, performance expectations, and improvement plans. • Influence partner behavior and internal priorities through data-driven recommendations and structured action planning. • Drive alignment across teams by synthesizing insights into clear, compelling narratives for leadership and stakeholders. Action Planning & Execution: • Lead the development of performance action plans in response to partner feedback, SLA gaps, or emerging risks, ensuring clear ownership, timelines, and measurable outcomes. • Track execution progress and hold stakeholders accountable to commitments, adjusting strategies as needed to deliver results. Functional Leadership & Capability Building: • Contribute to departmental planning by identifying resource needs, prioritizing work, and aligning initiatives to strategic objectives. • Establish best practices for insights generation, reporting, and stakeholder communication across the function. • Coach and mentor team members or peers on analytical thinking, insight development, and effective stakeholder engagement. Qualifications • Bachelor’s degree with 5+ years of experience in operations, analytics, or partner/channel management • Demonstrated ability to own business performance, identify root causes, and deliver measurable improvements. • Strong understanding of operational workflows (e.g., claims/service lifecycle) and partner-driven customer experience impacts. • Advanced analytical and problem-solving skills, with experience translating data into actionable insights. • Proficiency in SQL, Tableau, Power BI, GitHub or similar tools to analyze and communicate performance trends. • Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority. • Strong communication and relationship management skills, with experience working across internal teams and external partners. • Ability to navigate ambiguity, prioritize effectively, and make decisions that impact team or functional outcomes. • Deep understanding of customer experience principles and brand standards Additional Information At SquareTrade you'll have access to: • Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) • Up to 4% company match into 401(k) and contributions into your company-sponsored pension • $75/month budget to help prioritize your physical wellbeing • $80/month stipend to subsidize connectivity costs • Mental health resources including free 1:1 therapy, coaching sessions and digital resources • Supportive leave policies • Flexible Time Off Policy in addition to 9 Company Holidays • Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires • Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team • Various corporate perks and discounts SquareTrade estimates the possible base compensation for this role, if hired in the U.S, to be in the range: $109K-$140K SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position. The candidate(s) offered this position will be required to submit to a background investigation. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Beware of Recruitment Fraud. For more information, please click “here”.

Lead channel performance insights and drive actionable strategies to improve customer experience and operational efficiency across partners. | Requires 5+ years in operations, analytics, or partner/channel management with strong analytical, problem-solving, and stakeholder management skills. | SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers—Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started. As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand. Job Description We are seeking a strategic, data-driven Channel Insights Manager to join our Operations and Supply Chain organization. This role is accountable for driving performance visibility, partner outcomes, and cross-functional alignment across our service and channel ecosystem. The Channel Insights Manager plays a critical role in safeguarding service level agreements (SLAs), maintaining brand health, and translating performance insights into actionable strategies that improve customer experience, operational efficiency, and partner performance. Operating at a Functional Manager level, this role is responsible for delivering against departmental objectives, influencing cross-functional priorities, and guiding decision-making through advanced analytics, structured problem-solving, and stakeholder partnership. What You'll Be Doing: Performance Insights & Business Ownership: • Own end-to-end channel performance insights, including monitoring and analyzing SLAs, operational KPIs, and partner scorecards to ensure consistent performance against expectations. • Translate data into actionable insights that inform business decisions, including identifying trends, root causes, and opportunities to improve cost, service levels, and customer outcomes. • Establish and refine performance measurement frameworks that align with organizational priorities and drive accountability across internal and external stakeholders. Strategic Problem Solving & Continuous Improvement: • Identify and diagnose complex operational issues impacting partner performance, brand health, or customer experience, and lead cross-functional efforts to resolve root causes. • Develop and implement scalable solutions and process improvements that enhance efficiency, reduce variability, and strengthen channel execution. • Proactively identify risks through sentiment tracking and performance analysis, and design mitigation strategies to protect brand standards. Partner & Cross-Functional Leadership: • Serve as the primary insights partner and liaison between external channel partners and internal teams (e.g., Field Operations, Marketing, Supply Chain), ensuring alignment on goals, performance expectations, and improvement plans. • Influence partner behavior and internal priorities through data-driven recommendations and structured action planning. • Drive alignment across teams by synthesizing insights into clear, compelling narratives for leadership and stakeholders. Action Planning & Execution: • Lead the development of performance action plans in response to partner feedback, SLA gaps, or emerging risks, ensuring clear ownership, timelines, and measurable outcomes. • Track execution progress and hold stakeholders accountable to commitments, adjusting strategies as needed to deliver results. Functional Leadership & Capability Building: • Contribute to departmental planning by identifying resource needs, prioritizing work, and aligning initiatives to strategic objectives. • Establish best practices for insights generation, reporting, and stakeholder communication across the function. • Coach and mentor team members or peers on analytical thinking, insight development, and effective stakeholder engagement. Qualifications • Bachelor’s degree with 5+ years of experience in operations, analytics, or partner/channel management • Demonstrated ability to own business performance, identify root causes, and deliver measurable improvements. • Strong understanding of operational workflows (e.g., claims/service lifecycle) and partner-driven customer experience impacts. • Advanced analytical and problem-solving skills, with experience translating data into actionable insights. • Proficiency in SQL, Tableau, Power BI, GitHub or similar tools to analyze and communicate performance trends. • Proven ability to lead cross-functional initiatives and influence stakeholders without direct authority. • Strong communication and relationship management skills, with experience working across internal teams and external partners. • Ability to navigate ambiguity, prioritize effectively, and make decisions that impact team or functional outcomes. • Deep understanding of customer experience principles and brand standards Additional Information At SquareTrade you'll have access to: • Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) • Up to 4% company match into 401(k) and contributions into your company-sponsored pension • $75/month budget to help prioritize your physical wellbeing • $80/month stipend to subsidize connectivity costs • Mental health resources including free 1:1 therapy, coaching sessions and digital resources • Supportive leave policies • Flexible Time Off Policy in addition to 9 Company Holidays • Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires • Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team • Various corporate perks and discounts SquareTrade estimates the possible base compensation for this role, if hired in the U.S, to be in the range: $109K-$140K SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position. The candidate(s) offered this position will be required to submit to a background investigation. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Beware of Recruitment Fraud. For more information, please click “here”.

Lead financial planning, forecasting, and performance analysis to support strategic decisions. | Bachelor's degree with 5+ years experience or Master's with 3+ years, advanced skills in financial modeling, SQL, and data visualization. | SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (The Home Depot, Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. Job Description The FP & A team combines the functions of financial planning, business intelligence, and advanced analytics. We take an end-to-end view of the business financially and operationally, providing actionable insights that influence strategic decision-making across the organization. The team is responsible for financial reporting and dashboard development, budgeting and forecasting, long-range planning, risk management and pricing analyses, business performance insights, and decision support for senior leaders across Sales, Operations, Customer Experience, Product, and Corporate Functions. The Senior FP& A analyst, serves as a strategic analytical partner to leaders across the organization, leveraging advanced financial, operational, and analytical expertise to drive business performance and decision-making. This role is responsible for developing sophisticated financial and forecasting models, evaluating business opportunities, identifying emerging trends and risks, and delivering actionable insights that influence operational and financial outcomes. The position owns complex analytical frameworks, supports enterprise planning activities, and partners closely with business stakeholders to improve forecasting accuracy, optimize performance, and inform strategic decisions. The ideal candidate brings deep expertise in financial planning, forecasting, business intelligence, and advanced analytics. They are highly skilled at translating complex data into actionable recommendations, influencing decisions without direct authority, navigating ambiguity, and driving improvements through data, insights, and analytical rigor. This role reports to the Director, Financial Planning & Analysis. Responsibilities Lead complex financial planning, forecasting, and performance analysis activities for revenue, operating expenses, and key business drivers. Develop, maintain, and continuously improve sophisticated financial, operational, and predictive models that support strategic planning, investment decisions, pricing analyses, and business forecasting. Perform advanced analysis of financial and operational data to identify trends, risks, opportunities, and drivers of business performance. Drive variance analysis and root-cause investigations, providing actionable recommendations to improve business outcomes and forecast accuracy. Partner with leaders across functions to evaluate initiatives, build business cases, assess financial impacts, and support strategic decision-making. Design and enhance reporting frameworks, dashboards, performance metrics, and business intelligence solutions that improve visibility into business performance. Advance the organization's forecasting capabilities by improving methodologies, assumptions, predictive modeling approaches, and data integration practices. Derived from forecasting responsibilities and forecasting qualification requirements. Identify opportunities to improve reporting automation, analytical efficiency, data governance, and data quality through process enhancements and technology solutions. Lead complex cross-functional projects involving financial planning, business analytics, operational performance, and process optimization. Develop innovative analytical methodologies that improve the organization's understanding of historical performance and future business outcomes. Deliver executive-ready analyses, recommendations, and presentations that translate complex quantitative findings into actionable business insights. Serve as a subject matter expert in financial analytics, forecasting, and business intelligence while mentoring less experienced analysts and contributing to best practices across the function. Aligned to P4 mentoring expectations and advanced expertise requirements. Ensure the integrity, consistency, and governance of analytical models, reporting processes, forecasting methodologies, and underlying data structures. Qualifications Bachelor's Degree in Finance, Business, Economics, Mathematics, Statistics, Accounting, Data Analytics, or a related quantitative field. Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years with a Master's degree; or equivalent experience. (P4 Advanced Level) Advanced degree (MBA, Master's in Finance, Analytics, Economics, Statistics, Data Science, or related discipline) preferred. Demonstrated experience leading highly complex financial analyses, forecasting initiatives, business performance assessments, and strategic planning activities. Advanced expertise in financial modeling, scenario planning, predictive analytics, business case development, and data-driven decision support. Strong forecasting capabilities, including the ability to leverage financial and operational drivers to improve projection accuracy, identify risks, and inform strategic decisions. Advanced Microsoft Excel skills required, including complex modeling and data analysis techniques. Advanced experience with large datasets and analytical tools such as SQL, Power BI, Tableau. Proven ability to influence leaders and stakeholders through analytical insights, business acumen, and effective communication. Strong executive communication, data storytelling, and presentation skills with the ability to communicate technical concepts to non-technical audiences. Demonstrated ability to balance strategic thinking with operational execution in a fast-paced environment. Highly organized, detail-oriented, and capable of managing multiple complex priorities simultaneously. Additional Information At SquareTrade you'll have access to: Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) Up to 4% company match into 401(k) and contributions into your company-sponsored pension $75/month budget to help prioritize your physical wellbeing $80/month stipend to subsidize connectivity costs Mental health resources including free 1:1 therapy, coaching sessions and digital resources Supportive leave policies Flexible Time Off Policy in addition to 9 Company Holidays Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team Various corporate perks and discounts SquareTrade estimates the possible base compensation for this role, to be in the range : $130K - $150K SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position. The candidate(s) offered this position will be required to submit to a background investigation. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Beware of Recruitment Fraud. For more information, please click “here”.

Lead innovation workstreams to identify and prioritize new service opportunities improving customer experience and business growth. | 5+ years in strategy, consulting, or related fields with strong analytical, strategic thinking, and cross-functional leadership skills. | SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers—Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started. As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand. Job Description We are seeking a Senior Strategy Analyst, Service Innovation to support service strategy and innovation initiatives within our Operations and Supply Chain organization. This role focuses on identifying unmet customer and partner needs, evaluating new service opportunities, and shaping concepts that improve customer experience while reducing service costs and supporting business growth. This is a strategy-oriented individual contributor role with significant ownership and influence. It is not a traditional analyst position focused on reporting, dashboard development, or executing predefined tasks. Instead, this role centers on framing complex problems, leading structured analysis, and developing recommendations that influence strategy and cross-functional priorities. In this role, you will lead end-to-end innovation workstreams, translating early insights into prioritized opportunities, pilot concepts, and implementation plans. You will partner closely with cross-functional stakeholders to frame problems, develop hypotheses, evaluate tradeoffs, and translate findings into clear, actionable recommendations. The ideal candidate brings advanced analytical expertise and strong strategic thinking and is comfortable operating in ambiguous environments. They are motivated by solving complex problems with both strategic and operational implications, and are energized by ownership, impact, and influencing direction across teams rather than executing narrowly defined tasks. What’s Great About This Role: • Work on high-impact innovation problems with a direct connection to customer outcomes, claim performance, and overall business results • Lead efforts to identify, shape, and scale new service concepts that drive long-term customer engagement and business impact • Build exposure to multiple parts of the business, including Product, Operations, Growth Strategy, Finance, and Customer Insights, to drive enterprise-level outcomes • Own complex, cross-functional workstreams in a fast-paced environment with strong visibility to senior stakeholders • Engage in work that spans both strategic thinking and practical execution, with clear and measurable business impact You’re Our Ideal Candidate If You: • Enjoy working in ambiguous environments and bringing structure to loosely defined problems • Are motivated by strategy work and want to shape recommendations, not just execute assigned tasks • Can frame problems, develop hypotheses, and structure analyses to answer complex questions • Think critically about customer needs, operational realities, and business tradeoffs, including cost, efficiency, and scalability • Are highly analytical and able to translate data and insights into clear, actionable recommendations • Are detail-oriented and comfortable diving into complex systems and processes • Take ownership of your work and can move initiatives forward with limited direction • Collaborate effectively and build strong relationships across functions Qualifications • Bachelor’s degree (BA/BS) required; advanced degree preferred • 5+ years of experience in consulting, strategy, business operations, customer experience, service design, product operations, or a related field • Proven ability to lead complex, cross-functional initiatives from concept through execution • Strong experience structuring analyses, evaluating tradeoffs, and developing practical, data-informed recommendations with clear business impact • Excellent written and verbal communication skills, including the ability to develop clear, executive-ready presentations and narratives • Advanced proficiency in Microsoft Excel, including modeling, scenario analysis, advanced formulas, and large dataset manipulation • Strong working knowledge of SQL for complex querying, data extraction, and validation • Experience with data visualization tools (e.g., Tableau, Power BI) to communicate insights effectively • Experience using Python or similar tools for data analysis, automation, or exploratory analysis • Strong understanding of end-to-end customer journey analytics, innovation metrics, and performance measurement frameworks • Experience applying innovation and design methodologies • Ability to synthesize qualitative insights and quantitative data into clear, actionable recommendations Nice to Have: • Experience with service innovation, concept development, pilot design, or incubation work • Background in customer experience, operations strategy, or service design • Experience influencing cross-functional strategy or organizational initiatives • Graduate degree in a related field Additional Information At SquareTrade you'll have access to: • Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) • Up to 4% company match into 401(k) and contributions into your company-sponsored pension • $75/month budget to help prioritize your physical wellbeing • $80/month stipend to subsidize connectivity costs • Mental health resources including free 1:1 therapy, coaching sessions and digital resources • Supportive leave policies • Flexible Time Off Policy in addition to 9 Company Holidays • Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires • Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team • Various corporate perks and discounts SquareTrade estimates the possible base compensation for this role, if hired in the U.S, to be in the range: $95K-$130K SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position. The candidate(s) offered this position will be required to submit to a background investigation. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Beware of Recruitment Fraud. For more information, please click “here”.