SquareTrade

Lead commercial strategy and analytics for North American mobile, designing client solutions and building business cases for new products, partnerships, and growth opportunities. | Requires 12+ years in strategy, product management, solution consulting, or analytics, executive-level communication, strong financial modeling, and talent leadership; mobile or device protection experience is preferred. | SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers—Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started. As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand. Job Description ABOUT THE ROLE The Director of Commercial is the strategy and analytics engine of the North America Mobile team. This leader translates market intelligence, client needs, operational insights, and financials into differentiated and high-performance protection and lifecycle solutions. They serve as the lead architect of differentiated client and D2C solutions that drive the business, including identifying and scaling new product and partnership opportunities and development of the core value prop and pricing, in partnership with Business Development and Solutions Management. This leader operates as a strategic integrator across product, commercial, and finance, shaping the long-term direction of the NA Mobile business. They operate as a thought partner to senior leadership, translating market, client and financial insights into enterprise-relevant growth strategies. This is a remote role with up to 20% travel required (as needed). KEY RESPONSIBILITIES • Leverage ongoing market and competitive analysis to identify and incubate new revenue streams from white space and emerging trends in device protection and lifecycle management. • Understand client and prospect business context and design differentiated product solutions that create compelling win-win opportunities. • Lead end-to-end business case development for new product and market opportunities, including sizing, economic modeling, and strategic fit with enterprise priorities; Present cases to CEO & CFO. • Own product solution design for clients, ensuring offerings are tailored, competitive, and profitable. • Support RFP efforts with solution design expertise, competitive positioning, and financial modeling. • Develop and present business cases for new client proposals, initiatives, and partnerships in mobile. • Drive cross-functional alignment across Commercial, Business Development, Product, and Finance to ensure integrated decision-making and execution. • Serve as the primary liaison with Finance for budgeting, forecasting, and program-level P&L analysis. • Define multi-year commercial strategy and capability roadmap for NA Mobile, aligning product, pricing, and go-to-market approaches to evolving market dynamics. • Influence enterprise-level prioritization discussions by developing clear, compelling narratives for investment and resource allocations. KEY PERFORMANCE INDICATORS • Business case approval for new client proposals, initiatives, and partnerships in mobile • Client adoption and penetration of new offerings • Analytics delivery with quality and timeliness • Budget forecast accuracy Qualifications • Bachelor’s degree in finance, statistics, engineering, or related field; MBA or advanced degree strongly preferred. • 12+ years of experience in strategy, product management, solution consulting, or analytics with increased responsibility overtime. • Deep expertise in mobile/wireless, broadband, device protection & lifecycle products preferred. • Demonstrated C-Level executive engagement and alignment experience • Strong financial modeling and business case development skills. • Experience translating complex data into executive-level insights and recommendations. • Proficiency with analytics platforms (e.g., Tableau, Power BI), advanced Excel/financial modeling, and directly sourcing datasets if not available through standard reporting suites. • Excellent communication skills with ability to present to C-suite internal and external stakeholders. • Experience working in a matrixed organization with Finance, IT, and Operations functions. • Ability to recruit, lead, and manage high-performing talent. Additional Information At SquareTrade you'll have access to: • Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) • Up to 4% company match into 401(k) and contributions into your company-sponsored pension • $75/month budget to help prioritize your physical wellbeing • $80/month stipend to subsidize connectivity costs • Mental health resources including free 1:1 therapy, coaching sessions and digital resources • Supportive leave policies • Flexible Time Off Policy in addition to 9 Company Holidays • Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires • Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team • Various corporate perks and discounts SquareTrade estimates the possible base compensation for this role, if hired in the U.S, to be in the range: Base compensation offered for this role is $230K-$250K annually and is based on experience and qualifications. SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position. The candidate(s) offered this position will be required to submit to a background investigation. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Beware of Recruitment Fraud. For more information, please click “here”.

Develop and optimize supplier partnership strategies to improve operational performance and cost efficiency. | Requires 5+ years in supply chain or supplier management with advanced analytical skills and experience leading cross-functional initiatives. | SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers—Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started. As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand. Job Description We are seeking a highly analytical and strategic Senior Analyst to support our Strategic Supplier Partnerships function within Service Strategy & Operations. This role is responsible for developing and optimizing supplier partnership strategies that improve operational performance, cost efficiency, supply chain resiliency, and customer outcomes. The Senior Analyst serves as a subject matter expert in supplier management, leveraging advanced analytical expertise to influence business decisions and drive measurable enterprise impact. This is a high-visibility role requiring advanced collaboration and influence across internal teams and external partners. Successful candidates will serve as a trusted advisor on supplier performance and strategy, lead cross-functional initiatives, mentor junior team members on supplier management practices, and drive continuous improvement efforts that deliver sustainable business value. What’s great about this role: • Partner closely with leaders across Supply Chain, Customer Experience, Finance, Legal, and other cross-functional teams to evaluate supplier performance, identify strategic opportunities, and lead initiatives that strengthen supplier capabilities and business outcomes. • Apply advanced analytical techniques and market insights to solve complex supplier and operational challenges, translate findings into actionable recommendations, and drive implementation across multiple stakeholders. • Balance competing priorities, influence decision-making, and align supplier strategies with broader organizational objectives. • Lead complex sourcing and supplier selection initiatives, including RFP/RFQ processes. • Develop supplier performance frameworks and scorecards. • Identify opportunities to improve operational efficiency and service quality. • Provide strategic recommendations to senior leaders. • Oversee critical supplier relationships, evaluate risks and opportunities across the supplier ecosystem, and influence long-term supplier strategies that support business growth and operational excellence. Qualifications • Bachelor's degree required; advanced degree in Supply Chain, Operations, Engineering, Economics, Statistics, Data Science, or a related field preferred. • 5+ years of experience in supply chain, strategic sourcing, supplier management, consulting, operations, analytics, or related fields. • Demonstrated expertise developing supplier strategies and managing complex supplier performance programs. • Advanced analytical and problem-solving skills with the ability to assess complex business issues and develop strategic, data-driven solutions. • Advanced proficiency in Excel, PowerPoint, and data visualization tools; SQL or other data querying and analytics experience preferred. • Experience leading RFP/RFQ processes, supplier negotiations, supplier scorecard development, and performance management initiatives. • Experience influencing cross-functional stakeholders and driving alignment on strategic supplier decisions. • Knowledge of supply chain operations, service delivery models, supplier governance, and performance optimization methodologies. • Experience working with OEMs, distributors, service providers, technician networks, or other large-scale supplier ecosystems preferred. • Strong communication and presentation skills with the ability to effectively influence senior leadership and external partners. You’re Our Ideal Candidate If You: • Have deep expertise in supplier management, strategic sourcing, and operational performance improvement. • Can translate complex data and market intelligence into business strategies and actionable recommendations. • Enjoy leading cross-functional initiatives and influencing stakeholders across multiple levels of the organization. • Are skilled at balancing competing priorities and navigating ambiguity to drive business outcomes. • Act as a trusted advisor and subject matter expert within your functional area. • Mentor and support the development of junior team members while fostering collaboration and knowledge sharing. • Have a continuous improvement mindset and proactively identify opportunities to improve supplier performance and operational effectiveness. • Understand how supplier strategies impact broader organizational objectives, customer experience, and financial performance. • Are motivated by delivering sustainable business impact through strategic partnerships and operational excellence. Additional Information At SquareTrade you'll have access to: • Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) • Up to 4% company match into 401(k) and contributions into your company-sponsored pension • $75/month budget to help prioritize your physical wellbeing • $80/month stipend to subsidize connectivity costs • Mental health resources including free 1:1 therapy, coaching sessions and digital resources • Supportive leave policies • Flexible Time Off Policy in addition to 9 Company Holidays • Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires • Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team • Various corporate perks and discounts SquareTrade estimates the possible base compensation for this role, if hired in the U.S, to be in the range: $95K-$130K SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position. The candidate(s) offered this position will be required to submit to a background investigation. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Beware of Recruitment Fraud. For more information, please click “here”.

Develop and optimize supplier partnership strategies to improve operational performance and cost efficiency. | 5+ years in supply chain or supplier management with advanced analytical skills and experience leading cross-functional initiatives. | SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers—Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started. As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand. Job Description We are seeking a highly analytical and strategic Senior Analyst to support our Strategic Supplier Partnerships function within Service Strategy & Operations. This role is responsible for developing and optimizing supplier partnership strategies that improve operational performance, cost efficiency, supply chain resiliency, and customer outcomes. The Senior Analyst serves as a subject matter expert in supplier management, leveraging advanced analytical expertise to influence business decisions and drive measurable enterprise impact. This is a high-visibility role requiring advanced collaboration and influence across internal teams and external partners. Successful candidates will serve as a trusted advisor on supplier performance and strategy, lead cross-functional initiatives, mentor junior team members on supplier management practices, and drive continuous improvement efforts that deliver sustainable business value. What’s great about this role: • Partner closely with leaders across Supply Chain, Customer Experience, Finance, Legal, and other cross-functional teams to evaluate supplier performance, identify strategic opportunities, and lead initiatives that strengthen supplier capabilities and business outcomes. • Apply advanced analytical techniques and market insights to solve complex supplier and operational challenges, translate findings into actionable recommendations, and drive implementation across multiple stakeholders. • Balance competing priorities, influence decision-making, and align supplier strategies with broader organizational objectives. • Lead complex sourcing and supplier selection initiatives, including RFP/RFQ processes. • Develop supplier performance frameworks and scorecards. • Identify opportunities to improve operational efficiency and service quality. • Provide strategic recommendations to senior leaders. • Oversee critical supplier relationships, evaluate risks and opportunities across the supplier ecosystem, and influence long-term supplier strategies that support business growth and operational excellence. Qualifications • Bachelor's degree required; advanced degree in Supply Chain, Operations, Engineering, Economics, Statistics, Data Science, or a related field preferred. • 5+ years of experience in supply chain, strategic sourcing, supplier management, consulting, operations, analytics, or related fields. • Demonstrated expertise developing supplier strategies and managing complex supplier performance programs. • Advanced analytical and problem-solving skills with the ability to assess complex business issues and develop strategic, data-driven solutions. • Advanced proficiency in Excel, PowerPoint, and data visualization tools; SQL or other data querying and analytics experience preferred. • Experience leading RFP/RFQ processes, supplier negotiations, supplier scorecard development, and performance management initiatives. • Experience influencing cross-functional stakeholders and driving alignment on strategic supplier decisions. • Knowledge of supply chain operations, service delivery models, supplier governance, and performance optimization methodologies. • Experience working with OEMs, distributors, service providers, technician networks, or other large-scale supplier ecosystems preferred. • Strong communication and presentation skills with the ability to effectively influence senior leadership and external partners. You’re Our Ideal Candidate If You: • Have deep expertise in supplier management, strategic sourcing, and operational performance improvement. • Can translate complex data and market intelligence into business strategies and actionable recommendations. • Enjoy leading cross-functional initiatives and influencing stakeholders across multiple levels of the organization. • Are skilled at balancing competing priorities and navigating ambiguity to drive business outcomes. • Act as a trusted advisor and subject matter expert within your functional area. • Mentor and support the development of junior team members while fostering collaboration and knowledge sharing. • Have a continuous improvement mindset and proactively identify opportunities to improve supplier performance and operational effectiveness. • Understand how supplier strategies impact broader organizational objectives, customer experience, and financial performance. • Are motivated by delivering sustainable business impact through strategic partnerships and operational excellence. Additional Information At SquareTrade you'll have access to: • Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) • Up to 4% company match into 401(k) and contributions into your company-sponsored pension • $75/month budget to help prioritize your physical wellbeing • $80/month stipend to subsidize connectivity costs • Mental health resources including free 1:1 therapy, coaching sessions and digital resources • Supportive leave policies • Flexible Time Off Policy in addition to 9 Company Holidays • Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires • Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team • Various corporate perks and discounts SquareTrade estimates the possible base compensation for this role, if hired in the U.S, to be in the range: $95K-$130K SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position. The candidate(s) offered this position will be required to submit to a background investigation. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Beware of Recruitment Fraud. For more information, please click “here”.

Develop and optimize supplier partnership strategies to improve operational performance and cost efficiency. | 5+ years in supply chain or supplier management with advanced analytical skills and experience leading cross-functional initiatives. | SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers—Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started. As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand. Job Description We are seeking a highly analytical and strategic Senior Analyst to support our Strategic Supplier Partnerships function within Service Strategy & Operations. This role is responsible for developing and optimizing supplier partnership strategies that improve operational performance, cost efficiency, supply chain resiliency, and customer outcomes. The Senior Analyst serves as a subject matter expert in supplier management, leveraging advanced analytical expertise to influence business decisions and drive measurable enterprise impact. This is a high-visibility role requiring advanced collaboration and influence across internal teams and external partners. Successful candidates will serve as a trusted advisor on supplier performance and strategy, lead cross-functional initiatives, mentor junior team members on supplier management practices, and drive continuous improvement efforts that deliver sustainable business value. What’s great about this role: • Partner closely with leaders across Supply Chain, Customer Experience, Finance, Legal, and other cross-functional teams to evaluate supplier performance, identify strategic opportunities, and lead initiatives that strengthen supplier capabilities and business outcomes. • Apply advanced analytical techniques and market insights to solve complex supplier and operational challenges, translate findings into actionable recommendations, and drive implementation across multiple stakeholders. • Balance competing priorities, influence decision-making, and align supplier strategies with broader organizational objectives. • Lead complex sourcing and supplier selection initiatives, including RFP/RFQ processes. • Develop supplier performance frameworks and scorecards. • Identify opportunities to improve operational efficiency and service quality. • Provide strategic recommendations to senior leaders. • Oversee critical supplier relationships, evaluate risks and opportunities across the supplier ecosystem, and influence long-term supplier strategies that support business growth and operational excellence. Qualifications • Bachelor's degree required; advanced degree in Supply Chain, Operations, Engineering, Economics, Statistics, Data Science, or a related field preferred. • 5+ years of experience in supply chain, strategic sourcing, supplier management, consulting, operations, analytics, or related fields. • Demonstrated expertise developing supplier strategies and managing complex supplier performance programs. • Advanced analytical and problem-solving skills with the ability to assess complex business issues and develop strategic, data-driven solutions. • Advanced proficiency in Excel, PowerPoint, and data visualization tools; SQL or other data querying and analytics experience preferred. • Experience leading RFP/RFQ processes, supplier negotiations, supplier scorecard development, and performance management initiatives. • Experience influencing cross-functional stakeholders and driving alignment on strategic supplier decisions. • Knowledge of supply chain operations, service delivery models, supplier governance, and performance optimization methodologies. • Experience working with OEMs, distributors, service providers, technician networks, or other large-scale supplier ecosystems preferred. • Strong communication and presentation skills with the ability to effectively influence senior leadership and external partners. You’re Our Ideal Candidate If You: • Have deep expertise in supplier management, strategic sourcing, and operational performance improvement. • Can translate complex data and market intelligence into business strategies and actionable recommendations. • Enjoy leading cross-functional initiatives and influencing stakeholders across multiple levels of the organization. • Are skilled at balancing competing priorities and navigating ambiguity to drive business outcomes. • Act as a trusted advisor and subject matter expert within your functional area. • Mentor and support the development of junior team members while fostering collaboration and knowledge sharing. • Have a continuous improvement mindset and proactively identify opportunities to improve supplier performance and operational effectiveness. • Understand how supplier strategies impact broader organizational objectives, customer experience, and financial performance. • Are motivated by delivering sustainable business impact through strategic partnerships and operational excellence. Additional Information At SquareTrade you'll have access to: • Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) • Up to 4% company match into 401(k) and contributions into your company-sponsored pension • $75/month budget to help prioritize your physical wellbeing • $80/month stipend to subsidize connectivity costs • Mental health resources including free 1:1 therapy, coaching sessions and digital resources • Supportive leave policies • Flexible Time Off Policy in addition to 9 Company Holidays • Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires • Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team • Various corporate perks and discounts SquareTrade estimates the possible base compensation for this role, if hired in the U.S, to be in the range: $95K-$130K SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position. The candidate(s) offered this position will be required to submit to a background investigation. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Beware of Recruitment Fraud. For more information, please click “here”.

Develop and optimize supplier partnership strategies to improve operational performance and cost efficiency. | Requires 5+ years in supply chain or supplier management with advanced analytical and strategic skills. | SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers—Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started. As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand. Job Description We are seeking a highly analytical and strategic Senior Analyst to support our Strategic Supplier Partnerships function within Service Strategy & Operations. This role is responsible for developing and optimizing supplier partnership strategies that improve operational performance, cost efficiency, supply chain resiliency, and customer outcomes. The Senior Analyst serves as a subject matter expert in supplier management, leveraging advanced analytical expertise to influence business decisions and drive measurable enterprise impact. This is a high-visibility role requiring advanced collaboration and influence across internal teams and external partners. Successful candidates will serve as a trusted advisor on supplier performance and strategy, lead cross-functional initiatives, mentor junior team members on supplier management practices, and drive continuous improvement efforts that deliver sustainable business value. What’s great about this role: • Partner closely with leaders across Supply Chain, Customer Experience, Finance, Legal, and other cross-functional teams to evaluate supplier performance, identify strategic opportunities, and lead initiatives that strengthen supplier capabilities and business outcomes. • Apply advanced analytical techniques and market insights to solve complex supplier and operational challenges, translate findings into actionable recommendations, and drive implementation across multiple stakeholders. • Balance competing priorities, influence decision-making, and align supplier strategies with broader organizational objectives. • Lead complex sourcing and supplier selection initiatives, including RFP/RFQ processes. • Develop supplier performance frameworks and scorecards. • Identify opportunities to improve operational efficiency and service quality. • Provide strategic recommendations to senior leaders. • Oversee critical supplier relationships, evaluate risks and opportunities across the supplier ecosystem, and influence long-term supplier strategies that support business growth and operational excellence. Qualifications • Bachelor's degree required; advanced degree in Supply Chain, Operations, Engineering, Economics, Statistics, Data Science, or a related field preferred. • 5+ years of experience in supply chain, strategic sourcing, supplier management, consulting, operations, analytics, or related fields. • Demonstrated expertise developing supplier strategies and managing complex supplier performance programs. • Advanced analytical and problem-solving skills with the ability to assess complex business issues and develop strategic, data-driven solutions. • Advanced proficiency in Excel, PowerPoint, and data visualization tools; SQL or other data querying and analytics experience preferred. • Experience leading RFP/RFQ processes, supplier negotiations, supplier scorecard development, and performance management initiatives. • Experience influencing cross-functional stakeholders and driving alignment on strategic supplier decisions. • Knowledge of supply chain operations, service delivery models, supplier governance, and performance optimization methodologies. • Experience working with OEMs, distributors, service providers, technician networks, or other large-scale supplier ecosystems preferred. • Strong communication and presentation skills with the ability to effectively influence senior leadership and external partners. You’re Our Ideal Candidate If You: • Have deep expertise in supplier management, strategic sourcing, and operational performance improvement. • Can translate complex data and market intelligence into business strategies and actionable recommendations. • Enjoy leading cross-functional initiatives and influencing stakeholders across multiple levels of the organization. • Are skilled at balancing competing priorities and navigating ambiguity to drive business outcomes. • Act as a trusted advisor and subject matter expert within your functional area. • Mentor and support the development of junior team members while fostering collaboration and knowledge sharing. • Have a continuous improvement mindset and proactively identify opportunities to improve supplier performance and operational effectiveness. • Understand how supplier strategies impact broader organizational objectives, customer experience, and financial performance. • Are motivated by delivering sustainable business impact through strategic partnerships and operational excellence. Additional Information At SquareTrade you'll have access to: • Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) • Up to 4% company match into 401(k) and contributions into your company-sponsored pension • $75/month budget to help prioritize your physical wellbeing • $80/month stipend to subsidize connectivity costs • Mental health resources including free 1:1 therapy, coaching sessions and digital resources • Supportive leave policies • Flexible Time Off Policy in addition to 9 Company Holidays • Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires • Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team • Various corporate perks and discounts SquareTrade estimates the possible base compensation for this role, if hired in the U.S, to be in the range: $95K-$130K SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position. The candidate(s) offered this position will be required to submit to a background investigation. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Beware of Recruitment Fraud. For more information, please click “here”.

Own North America service strategy and operations analytics vision and governance, partnering with leaders to translate insights into business outcomes. | 10+ years in analytics or strategy in operational environments with proven senior stakeholder influence and scalable analytics capability. | SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers—Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started. As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand. Job Description The Operations Analytics Senior Manager will own the North America Service Strategy & Operations analytics strategy, including the multi-year vision, operating model, governance agenda, and roadmap for data, analytics, and AI-enabled decision support. This leader will build scalable analytics capabilities, strengthen KPI architecture and data trust, and translate operational, customer, and financial insights into measurable business outcomes and executive recommendations. Serving as a strategic advisor to senior leaders, the role partners across Operations, Customer Experience, Product, Engineering, and Finance to improve performance visibility, inform operating plans, and shape long-term service delivery strategy. This is a remote role. What You’ll Do: Own Operations Analytics Strategy & Operating Model Own the North America service operations analytics vision, strategy, multi-year roadmap, operating model, governance, prioritization, and delivery standards. Set analytics priorities that inform operating plans, strategic investments, workforce planning, service delivery, and enterprise performance objectives for senior leadership. Build and lead Operations Analytics as an enterprise capability, including talent strategy, operating rhythms, standards, roadmap, stakeholder engagement, and capability development. Use structured problem-solving and analytics to diagnose performance drivers, root causes, risks, and opportunities across complex operations. Establish repeatable performance tracking and variance analysis frameworks aligned to planning cycles and leadership decisions. Strengthen Data Quality, KPI Architecture and Confidence in Decision Support Tools Build scalable data foundations, governance standards, KPI architecture, and analytics capabilities that improve trust, access, and decision-making across operations. Develop, coach, and grow a high-performing analytics team while establishing scalable standards and best practices. Partner with technical teams to improve data quality, reliability, and accessibility for high-value business use cases. Lead enterprise operational reporting, dashboarding, and technology migration with a focus on clarity, actionability, scalability, and reuse. Identify, size, prioritize, and track opportunities to improve efficiency, reduce cost, increase productivity, mitigate risk, and enhance customer outcomes. Partner with Finance and FP&A to align operational reporting with cost drivers, forecast assumptions, performance metrics, pricing drivers and P&L outcomes. Drive Analytics, Automation & AI Transformation Lead analytics transformation, including self-service analytics and AI-enabled decision support, by defining practical use cases, adoption paths, and scalable standards. Expand access to high-value data, tools, and AI-driven solutions while balancing ease of use, governance, reliability, and business value. Move the organization from static reporting to dynamic, diagnostic, forward-looking insights that support planning, prioritization, and course correction. Build stakeholder confidence and capability in using data for day-to-day decision-making Qualifications Experience 10+ years in analytics, business operations, strategy, or related fields, with experience leading complex analytics workstreams or functions in operationally intensive environments. Proven ability to translate business needs into scalable analytics solutions that improve data foundations, reporting consistency, and decision support. Track record of influencing senior stakeholders and driving cross-functional outcomes in a matrixed environment. Skills & Capabilities Strong ability to connect data, insights, operational drivers, and financial outcomes into clear, executive-level recommendations. Strong understanding of financial drivers, forecasting, and operational performance measurement. Experience leading enterprise analytics programs, BI ecosystems, KPI frameworks, and data management practices. Familiarity with AI, predictive modeling, and advanced analytics use cases that improve operational decision-making and adoption. Excellent structured communication and executive storytelling, with the ability to simplify complexity and influence decisions. Leadership Profile Ownership-oriented leader with a bias for action, accountability, and measurable business impact. Comfortable operating in ambiguity, setting direction, and aligning stakeholders around priorities and outcomes. Able to balance strategic thinking with hands-on problem solving to ensure execution quality and sustainable capability-building. What Makes This Role Unique Opportunity to shape how North America service operations use data, analytics, and AI to drive decisions—not just report results. Central role connecting operational performance, customer outcomes, cost drivers, forecasts, and P&L impact into actionable insights. High-visibility platform to influence senior leadership priorities, strengthen analytics standards, and improve how insights are used across the organization Additional Information At SquareTrade you'll have access to: Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA) Up to 4% company match into 401(k) and contributions into your company-sponsored pension $75/month budget to help prioritize your physical wellbeing $80/month stipend to subsidize connectivity costs Mental health resources including free 1:1 therapy, coaching sessions and digital resources Supportive leave policies Flexible Time Off Policy in addition to 9 Company Holidays Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team Various corporate perks and discounts SquareTrade estimates the possible base compensation for this role, if hired in the U.S, to be in the range: Base compensation offered for this role is $130K-$190K annually and is based on experience and qualifications. SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position. The candidate(s) offered this position will be required to submit to a background investigation. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Beware of Recruitment Fraud. For more information, please click “here”.