SpyCloud

Lead architecture and development of next-generation APIs and platform services with a focus on scalability, reliability, and ML integration. | 10+ years experience in distributed systems and API design, proficiency in Go/Python, AWS infrastructure, and ML model productionization. | SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud's solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you're driven to align your career with a fantastic mission, look no further! *The ideal candidate for this role would work hybrid (2 days per week) in our Austin, Texas headquarters. We are also open to candidates who are remote in the United States, but can travel to our headquarters 1-2 times per quarter* We are seeking a Principal Engineer to lead the hands-on architecture and development of our next-generation data and intelligence APIs. This role is deeply technical and execution-focused, responsible for defining API contracts, building production services, and architecting the platform interfaces high-performance throughput, agentic workflows, and external customer integrations. You will operate at the intersection of distributed systems, data platforms, and agentic orchestration, ensuring our APIs are scalable, governed, observable, and designed for long-term evolution. This role requires strong systems thinking, high-quality implementation standards, and the ability to translate platform strategy into production-grade services. This is a hands-on engineering role with architectural authority. What You'll Do: • Next-Generation API Architecture • Architect and implement customer-facing data and intelligence APIs with clear versioning, SLAs, and backward compatibility. • Define and enforce API contracts for: • Low latency, high throughput endpoints • Agentic workflows (tools, actions, state transitions, handoffs) • Context retrieval and enrichment • Design APIs as durable platform interfaces, not thin wrappers over storage systems. • Establish standards for schema governance, payload design, and service boundaries. • Agentic & ML Platform Integration • Architect service layers that support agentic workflows, including orchestration interfaces, guardrails, and runtime observability. • Build API surfaces that expose model outputs safely and consistently. • Collaborate with MLEs and Data Scientists to move models from experimentation into robust inference services. • Ensure proper lifecycle management, monitoring, and rollback mechanisms for ML-powered endpoints. • Data Platform & Context Hubs • Design and implement service layers that sit on top of the gold-layer system of record. • Build and evolve context hubs derived from authoritative systems of record, enabling consistent entity, identity, or risk context for downstream services. • Ensure APIs are aligned with medallion architecture principles and platform data contracts. • Prevent fragmentation by maintaining strong coupling to canonical schemas and governed data models. • Distributed Systems & Reliability • Design high-throughput, low-latency services supporting batch and streaming workloads. • Implement scalable infrastructure patterns on AWS. • Ensure strong observability, error handling, performance tuning, and cost awareness. • Drive infrastructure-as-code practices and production readiness standards. • Technical Leadership • Serve as a senior architectural voice in design reviews. • Raise the bar on code quality, system design, and operational rigor. • Mentor engineers on API design, distributed systems, and ML integration patterns. • Influence platform direction through technical depth rather than organizational authority Requirements: • 10+ years of experience building distributed systems, APIs, or large-scale data platforms. • Deep experience designing and implementing customer-facing APIs as long-lived products. • Strong understanding of schema governance, versioning strategies, and contract design. • Experience productionizing ML models and exposing inference services. • Experience designing or integrating agentic or autonomous workflows. • Experience building service layers on top of systems of record or semantic data layers. • Strong background in distributed systems reliability, observability, and scalability. • Proficiency in Go & Python (and/or backend service languages). • Hands-on experience with Databricks/Snowflake • Strong experience with AWS infrastructure and infrastructure-as-code tools Nice to Have: • AWS services including Redshift, S3, EC2, and related cloud-native tooling. • Data stores including Elasticsearch, PostgreSQL, Redis, and graph databases (e.g., Neo4j or AWS Neptune). • Experience building high-performance APIs and service layers over heterogeneous data systems. • Familiarity with Databricks/Snowflake and/or SageMaker is a plus. • Experience in cybersecurity, identity, fraud, or risk systems is a plus. Base Salary Range: $169,000 - $220,000 The salary range reflects the expected base compensation for a fully qualified candidate at this level based on experience, qualifications, and market data at the time of posting. U.S.-Based Benefits + Perks (for Full Time Employees): At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in all business decisions, we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes: • 401(k) with Employer Contribution • Health, Vision, and Dental Insurance • Health Savings Account (HSA) available with Employer Contribution • Employer Paid Life, Short-term, and Long-term Disability Insurance • Generous PTO Plan and 16 paid holidays per year U.K.-Based Benefits + Perks (for Full Time Employees): • Retirement Savings Plan with Employer Contribution • Employer Provided Private Health Insurance and Healthcare Cashplan • Employer Paid Life Insurance, Income Replacement, and Critical Illness Protection • Employee Assistance Program • 25 days annual accrued holiday plus 8 paid bank holidays and a paid company shutdown during winter holidays About SpyCloud: SpyCloud transforms recaptured darknet data to disrupt cybercrime. Its automated identity threat protection solutions use advanced analytics and AI to accelerate investigations and protect workforce, consumer, and supplier identities from the threats that matter most: authentication bypass, session hijacking, malicious insiders, account takeover, ransomware, and fraud. Its data from malware-infected devices, successful phishes, combolists, and third-party breaches also powers many popular dark web monitoring and identity theft protection offerings. Customers include 7 of the Fortune 10, along with hundreds of global enterprises, mid-sized companies, and government agencies worldwide. Headquartered in Austin, TX, SpyCloud is home to more than 250 cybersecurity experts whose mission is to protect businesses and consumers from the stolen identity data criminals are using to target them now. To learn more and see insights on your company's exposed data, visit spycloud.com. Our Mission: Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals' ability to profit from stolen information. Who We Are: SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. Individually, we're amazing, but together, we're unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyCloud's employees to perform their job duties may result in discipline up to and including discharge. SpyCloud shares the right to work and participates in the E-Verify program in all locations. If you need assistance or accommodation due to a disability, you may contact us. Our Culture: Our culture is something really special. We're all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you'll fit right in. SpyCloud's Recruitment Policy: We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email careers@spycloud.com. Compensation Transparency Policy: At SpyCloud, we believe in transparency and fairness in compensation. We strive to ensure that all employees are fairly compensated for their contributions, and we openly discuss our compensation philosophy and structure. We are committed to providing competitive salaries and benefits packages to attract and retain top talent, and we encourage open dialogue and feedback regarding compensation matters. Learn more and apply: SpyCloud Careers SpyCloud is not sponsoring visas at this time. For applicants residing in California, please click here to read SpyCloud's CCPA Notice. For applicants residing in the UK, please click here to read SpyCloud's Employee Privacy Notice.

Manage long-term enterprise customer relationships to drive revenue growth, renewals, and product adoption through proactive engagement and strategic account planning. | 10+ years in strategic customer-facing SaaS roles with a bachelor's degree and strong analytical, communication, and relationship-building skills. | SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further! The Customer Success Director maintains a long-term relationship with SpyCloud’s customers to gain an understanding of the customer’s organization, overall impact on their business from online fraud, added business drivers, and their key product/service needs. This is an ongoing customer relationship and strategy management role focused on increasing revenue while providing a solid continuum across all elements of the customer lifecycle. Experience in driving key accounts and growing customer relationships is required. What You'll Do: Industry and Product Knowledge: Maintain solid industry knowledge and a comprehensive understanding of SpyCloud products and services. Relationship Management: Build, leverage, and sustain relationships with Enterprise customers and internal cross-functional teams to maximize success. Account Planning and Execution: Co-create, execute, and oversee account plans to track customer opportunities, activities, and projects with the Product Success team. Revenue Growth: Deliver growth by assuring usage, renewals, post-sales success, loyalty, expansion, and new product adoption. Accurately forecast and achieve revenue goals by identifying upsell opportunities based on customer needs or new product rollouts. Customer Engagement: Leverage company resources and executive relationships to win business as a team. Continually capture and monitor customer business drivers to ensure optimal solutions and further customer engagement with SpyCloud products/services. Value Articulation: Effectively articulate value propositions, create interest, and generate excitement through customer presentations. Customer Satisfaction: Anticipate customer needs and proactively drive solutions to ensure and exceed customer satisfaction. Inform and report account status to Senior and Exec staff. Strategic Solutions: Identify creative solutions for strategic accounts. Inspire others within the organization. Requirements: Skills and Competencies: Self-starter with a drive to succeed. Strong interest in AI tools including Claude and ChatGPT Proven partnership building skills with an ability to grow and nurture executive and decision-maker level relationships. Proficient in both oral and written communication, able to tailor message format and content to specific audience(s). Superior active listening skills. Exceptional organizational skills and ability to manage multiple projects with multiple deadlines simultaneously. Excellent analytical capabilities to break down complex technical tasks into executable and measurable steps. Creative problem solver, able to accomplish goals through a variety of processes and tools. Strong technical aptitude with the capability of staying abreast of technical developments at SpyCloud. Adept at dealing with complex Enterprise customer relationships and developing resolutions to critical matters. Experience: 10+ years of Customer Success Management experience in a strategic customer-facing role. Enterprise Account Management experience Experience working for a Software as a Service (SaaS) company. Cybersecurity and ATO prevention experience is a plus. Education: BA/BS/Undergraduate degree required. Competency with Google and Microsoft suites of business products. Nice to Have Salesforce, Outreach, and Zendesk experience is a plus. Base Salary Range: $102,000 – $133,000 On Target Earnings (OTE): $122,400 – $159,600 OTE is reflecting base salary plus variable commission at expected performance levels. Actual earnings will vary based on individual performance. The salary range reflects the expected base compensation for a fully qualified candidate at this level based on experience, qualifications, and market data at the time of posting. U.S.-Based Benefits + Perks (for Full Time Employees): At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in all business decisions, we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes: 401(k) with Employer Contribution Health, Vision, and Dental Insurance Health Savings Account (HSA) available with Employer Contribution Employer Paid Life, Short-term, and Long-term Disability Insurance Generous PTO Plan and 16 paid holidays per year U.K.-Based Benefits + Perks (for Full Time Employees): Retirement Savings Plan with Employer Contribution Employer Provided Private Health Insurance and Healthcare Cashplan Employer Paid Life Insurance and Income Replacement Generous Holiday Plan and 14 paid holidays per year About SpyCloud: SpyCloud transforms recaptured darknet data to disrupt cybercrime. Its automated identity threat protection solutions use advanced analytics and AI to accelerate investigations and protect workforce, consumer, and supplier identities from the threats that matter most: authentication bypass, session hijacking, malicious insiders, account takeover, ransomware, and fraud. Its data from malware-infected devices, successful phishes, combolists, and third-party breaches also powers many popular dark web monitoring and identity theft protection offerings. Customers include 7 of the Fortune 10, along with hundreds of global enterprises, mid-sized companies, and government agencies worldwide. Headquartered in Austin, TX, SpyCloud is home to more than 250 cybersecurity experts whose mission is to protect businesses and consumers from the stolen identity data criminals are using to target them now. To learn more and see insights on your company's exposed data, visit spycloud.com. Our Mission: Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information. Who We Are: SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. Individually, we’re amazing, but together, we’re unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyCloud's employees to perform their job duties may result in discipline up to and including discharge. SpyCloud shares the right to work and participates in the E-Verify program in all locations. If you need assistance or accommodation due to a disability, you may contact us. Our Culture: Our culture is something really special. We’re all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you’ll fit right in. SpyCloud’s Recruitment Policy: We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email careers@spycloud.com. Compensation Transparency Policy: At SpyCloud, we believe in transparency and fairness in compensation. We strive to ensure that all employees are fairly compensated for their contributions, and we openly discuss our compensation philosophy and structure. We are committed to providing competitive salaries and benefits packages to attract and retain top talent, and we encourage open dialogue and feedback regarding compensation matters. Learn more and apply: SpyCloud Careers SpyCloud is not sponsoring visas at this time. For applicants residing in California, please click here to read SpyCloud's CCPA Notice. For applicants residing in the UK, please click here to read SpyCloud's Employee Privacy Notice.

Provide high-quality technical support and troubleshoot complex technical issues for enterprise customers. | 3+ years technical support experience, bachelor's degree, proficiency with REST APIs, SaaS, and programming languages like Python or JavaScript. | SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further! SpyCloud is seeking a Support Engineer to join our 24x7 global support operations. This role reports to the Director of Customer Support and assists ensuring that customers receive high-quality, technically sound support with a focus on speed, satisfaction, and operational excellence. The ideal candidate will be passionate about delivering industry-leading customer support to SpyCloud’s customers. They will be focused on driving the use of leading-edge tools, documentation, and processes that continuously enhance and customer experience and leveraging. The right candidate will drive to remove every possible barrier in helping our customers to disrupt cybercrime that could impact their business. What You'll Do: Technical Support: Provide technical support for our enterprise customers and partners via phone, web-based tools, and email. Integrate as part of our Global Support team. Product Understanding: Develop a deep understanding of SpyCloud’s products. Issue Troubleshooting: Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments. Reproduce customer issues and, if necessary, file bug reports, escalate cases to engineering, and provide necessary documentation requirements. Customer Expectations: Meet or exceed customer expectations on response quality, timeliness of response, and overall customer experience. Communication and Improvement: As one of the key contacts with our customers, effectively communicate areas of improvement for both product and services. Help track support metrics and share findings you identify. Uphold and improve our first response time and high standard for customer satisfaction. Requirements: 3+ years of customer support experience in technical environments Technical and Analytical Skills: Strong affinity with internet technologies and knowledge of customer relations technical processes. Exceptional problem-solving capabilities and ability to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges. Organizational Skills: Stellar organizational skills and ability to manage multiple projects with multiple deadlines simultaneously. Creative Problem Solving: Ability to think on your feet and come up with creative solutions to non-obvious problems. Customer Empathy: Empathy for customer challenges and enjoyment in problem solving. Familiarity With: Software as a Service (SaaS) solutions. DevOps. REST APIs. Programming languages (Python, JSON, JavaScript, etc.) interaction with a REST API (synchronously, asynchronously, parsing results). HTTP Error codes and their relationship to REST API calls. Education: Bachelor's degree (BA/BS) required Bachelor’s degree in a technical related field required (e.g., Computer Science, Information Systems, Business, or equivalent) preferred Advanced certifications or training in technical support operations, ITIL, or customer experience strategy is a plus Nice to Have Cybersecurity, ATO prevention, and Zendesk experience a plus Familiarity with Active Directory configuration, Windows system administration, and PowerShell scripting Creating technical documentation Base Salary Range: $65,000 – $85,000 The salary range reflects the expected base compensation for a fully qualified candidate at this level based on experience, qualifications, and market data at the time of posting. U.S.-Based Benefits + Perks (for Full Time Employees): At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in all business decisions, we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes: 401(k) with Employer Contribution Health, Vision, and Dental Insurance Health Savings Account (HSA) available with Employer Contribution Employer Paid Life, Short-term, and Long-term Disability Insurance Generous PTO Plan and 16 paid holidays per year U.K.-Based Benefits + Perks (for Full Time Employees): Retirement Savings Plan with Employer Contribution Employer Provided Private Health Insurance and Healthcare Cashplan Employer Paid Life Insurance and Income Replacement Generous Holiday Plan and 14 paid holidays per year About SpyCloud: SpyCloud transforms recaptured darknet data to disrupt cybercrime. Its automated identity threat protection solutions use advanced analytics and AI to accelerate investigations and protect workforce, consumer, and supplier identities from the threats that matter most: authentication bypass, session hijacking, malicious insiders, account takeover, ransomware, and fraud. Its data from malware-infected devices, successful phishes, combolists, and third-party breaches also powers many popular dark web monitoring and identity theft protection offerings. Customers include 7 of the Fortune 10, along with hundreds of global enterprises, mid-sized companies, and government agencies worldwide. Headquartered in Austin, TX, SpyCloud is home to more than 250 cybersecurity experts whose mission is to protect businesses and consumers from the stolen identity data criminals are using to target them now. To learn more and see insights on your company's exposed data, visit spycloud.com. Our Mission: Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information. Who We Are: SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. Individually, we’re amazing, but together, we’re unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyCloud's employees to perform their job duties may result in discipline up to and including discharge. SpyCloud shares the right to work and participates in the E-Verify program in all locations. If you need assistance or accommodation due to a disability, you may contact us. Our Culture: Our culture is something really special. We’re all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you’ll fit right in. SpyCloud’s Recruitment Policy: We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email careers@spycloud.com. Compensation Transparency Policy: At SpyCloud, we believe in transparency and fairness in compensation. We strive to ensure that all employees are fairly compensated for their contributions, and we openly discuss our compensation philosophy and structure. We are committed to providing competitive salaries and benefits packages to attract and retain top talent, and we encourage open dialogue and feedback regarding compensation matters. Learn more and apply: SpyCloud Careers SpyCloud is not sponsoring visas at this time. For applicants residing in California, please click here to read SpyCloud's CCPA Notice. For applicants residing in the UK, please click here to read SpyCloud's Employee Privacy Notice.

Lead product development and strategy for consumer threat protection and alliances using data and AI. | 6+ years product management with consumer identity/fraud focus, technical fluency in data and AI, and cross-functional leadership. | SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further! SpyCloud is seeking a high performing individual for the company’s new Director of Product, Consumer & Alliances to lead the evolution of the effort of create data and analytic products to address SpyCloud’s Growing Consumer Threat Protection and Alliances/OEM segments. In this role you will be the industry expert in leveraging data collected from deep within the criminal underground to protect consumer facing applications from losses due to customer account-takeover and fraud. You will also engage deeply with a wide range of alliances customers that embed SpyCloud data and capabilities within their own security or identity applications. This role will partner closely with SpyCloud Labs, Data Science, and Data Engineering to improve the fidelity, scalability, and identity context of SpyCloud’s data and analytic signals leveraging leading-edge data science and AI capabilities. This individual will heavily leverage the best tools available to rapidly define and prototype product concepts and work with an AI-forward team to deliver them rapidly to market. The Director of Product will work to build enrichment, correlation, and identity analysis systems that transform dark web, malware, and identity data into actionable intelligence. This role sits at the center of SpyCloud’s data lifecycle—shaping how new data sources and identity signals are assimilated, enriched, and correlated to reveal compromised data, exposed employees, and emerging risks across the digital identity landscape. This is a highly cross-functional leadership role requiring both technical fluency and strategic vision. You’ll balance investments between scalability, intelligence depth, identity insight quality, and cost efficiency, while collaborating with customers and downstream product teams to turn signals into high-impact detections, dashboards, and identity risk alerts. As part of a company pushing the boundaries of applied darkweb identity intelligence, this role play a pivotal part in translating SpyCloud’s unmatched data collection and research capabilities into differentiated customer value. A successful candidate thrives in fast-moving environments, can distill complexity into clarity, and leverage AI-assisted tools to accelerate discovery, prioritization, and decision-making across teams. What You'll Do: • Define and deliver the products for our customers that wish to stop cybercriminals before they can successfully attack their consumers. • Define and deliver the products within the Consumer Threat Protection and Alliances spaces that will meet and exceed our revenue and retention targets. • Lead and coordinate a growing team of analytics professionals across Security Research, Data Science, AI Operations and API Engineering • Lead prioritization of enrichment, correlation, and identity analytics capabilities that improve risk contexts and threat fidelity. • Partner with Security Research, Data Science, and Data Engineering to identify and integrate new sources that help to drive new products for this market segment • Drive the embedding of AI/ML-driven enrichment and detection methods into SpyCloud’s pipeline, driving automation and scalability. • Balance roadmap investments between scalability, intelligence depth, identity signals, and cost efficiency • Work with downstream product teams to turn signals into high-impact detections, alerts, and identity risk scoring / identity insights. • Define APIs, schemas, and service-level expectations for internal and external consumers of SpyCloud data. • Collaborate with Product Marketing and Customer Success to translate intelligence value into product narratives and use cases that resonate with Consumer Identity and/or Consumer Fraud teams. Requirements: • 6+ years of product management experience, with at least 2 years in consumer identity, consumer fraud, or application security. • Demonstrated success owning data-driven or analytics-centric products that power multiple downstream applications. • Technical familiarity with streaming data systems, ML pipelines, data modeling, identity feature engineering, and API design. • Strong quantitative and analytical mindset; experienced in defining and tracking KPIs that measure quality, timeliness, and user impact. • Proven cross-functional leadership across Engineering, Research, and Go-To-Market teams. • Excellent communication and storytelling skills — capable of bridging technical depth with business clarity. • Comfort using AI-assisted tools (LLMs) to synthesize research, prioritize, and validate requirements. • Agile/Lean fluency and familiarity with collaboration platforms (JIRA, Confluence, Slack, Salesforce). Nice to Have: • Prior exposure to IAM products or integrations • MBA or advanced business/technical degree • Data Science experience and/or training. Base Salary Range: $157,000 – $235,000 The salary range reflects the expected base compensation for a fully qualified candidate at this level based on experience, qualifications, and market data at the time of posting. U.S.-Based Benefits + Perks (for Full Time Employees): At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in all business decisions, we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes: • 401(k) with Employer Contribution • Health, Vision, and Dental Insurance • Health Savings Account (HSA) available with Employer Contribution • Employer Paid Life, Short-term, and Long-term Disability Insurance • Generous PTO Plan and 16 paid holidays per year U.K.-Based Benefits + Perks (for Full Time Employees): • Retirement Savings Plan with Employer Contribution • Employer Provided Private Health Insurance and Healthcare Cashplan • Employer Paid Life Insurance and Income Replacement • Generous Holiday Plan and 14 paid holidays per year About SpyCloud: SpyCloud transforms recaptured darknet data to disrupt cybercrime. Its automated identity threat protection solutions use advanced analytics and AI to accelerate investigations and protect workforce, consumer, and supplier identities from the threats that matter most: authentication bypass, session hijacking, malicious insiders, account takeover, ransomware, and fraud. Its data from malware-infected devices, successful phishes, combolists, and third-party breaches also powers many popular dark web monitoring and identity theft protection offerings. Customers include 7 of the Fortune 10, along with hundreds of global enterprises, mid-sized companies, and government agencies worldwide. Headquartered in Austin, TX, SpyCloud is home to more than 250 cybersecurity experts whose mission is to protect businesses and consumers from the stolen identity data criminals are using to target them now. To learn more and see insights on your company's exposed data, visit spycloud.com. Our Mission: Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information. Who We Are: SpyCloud is a place for innovative, collaborative, and problem-solvers to thrive. Individually, we’re amazing, but together, we’re unstoppable. We celebrate diversity and various perspectives and aim to create an inclusive and supportive environment for all. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. SpyCloud complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SpyCloud expressly prohibits any form of workplace harassment. Improper interference with the ability of SpyCloud's employees to perform their job duties may result in discipline up to and including discharge. SpyCloud shares the right to work and participates in the E-Verify program in all locations. If you need assistance or accommodation due to a disability, you may contact us. Our Culture: Our culture is something really special. We’re all driven to disrupt the cybercriminal economy as we keep customer accounts safe from compromise. We support a truly worthy and serious mission, but we have fun doing it together. If you are driven, inventive, and collaborative, you’ll fit right in. SpyCloud’s Recruitment Policy: We will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with SpyCloud to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing SpyCloud should email careers@spycloud.com. Compensation Transparency Policy: At SpyCloud, we believe in transparency and fairness in compensation. We strive to ensure that all employees are fairly compensated for their contributions, and we openly discuss our compensation philosophy and structure. We are committed to providing competitive salaries and benefits packages to attract and retain top talent, and we encourage open dialogue and feedback regarding compensation matters. Learn more and apply: SpyCloud Careers SpyCloud is not sponsoring visas at this time. For applicants residing in California, please click here to read SpyCloud's CCPA Notice. For applicants residing in the UK, please click here to read SpyCloud's Employee Privacy Notice.