SpryPoint

Create and manage clear, concise technical documentation including user guides and release notes to support software products. | 2-5 years technical writing experience in software environments, strong writing and editing skills, familiarity with Agile and documentation tools. | The Company 2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆 SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities. Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers. Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America. We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success. Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence. Join our award-winning team in transforming an essential industry that powers communities across the Americas. Position Overview SpryPoint is seeking a skilled and detail-oriented Technical Writer to join our team on a 12-month contract. As a Technical Writer, you will be responsible for creating clear, concise, and user-friendly documentation, including user guides and release notes. Your role will be critical in ensuring our customers can effectively utilize our products and stay informed about new features and updates. 🎯 Key Responsibilities: • Create, update, and manage user guides, release notes, and other technical documentation to support SpryPoint’s product offerings • Ensure release notes are accurate, clear, and completed on time for every sprint, consistently meeting the bi-weekly deadlines • Work closely with product managers, developers, and customer support teams to gather information and understand the intricacies of our products • Convert complex technical concepts into easy-to-understand content for end-users with varying levels of technical expertise • Ensure that all documentation is accurate, up-to-date, and consistent with SpryPoint’s style and branding guidelines • Review and edit documentation created by other team members to ensure clarity, accuracy, and adherence to the company’s standards • Establish and maintain templates, guidelines, and best practices for technical documentation • Collect and incorporate feedback from users and stakeholders to continuously improve documentation quality and relevance 🚀 Qualifications: • 2-5 years of experience as a Technical Writer, preferably in a software or technology-related environment. Experience with Customer Information Systems, Work and Asset Management, or Customer Self-Serve applications would be beneficial. Experience in the Utilities Industry is helpful, but not required. • Strong understanding of software development processes and ability to comprehend technical concepts quickly • Excellent writing, editing, and proofreading skills with a keen attention to detail • Experience writing documentation in Markdown using a docs-as-code workflow, as well as proficiency with traditional documentation tools such as Google Docs, Snagit, and Microsoft Word. (We currently use a mix of both and are moving toward docs-as-code as our primary workflow) • Strong verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams • Bachelor’s degree in Technical Writing, English, Communications, Computer Science, or a related field is desirable; however, equivalent real-world experience with technical writing for a software company is also welcome. • Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment ⭐ Preferred Qualifications: • Familiarity with Agile development practices and experience in writing documentation in an Agile environment • Basic knowledge of graphic design tools to create visuals or diagrams that enhance documentation would be nice to have. • Experience with Git-based documentation tools (e.g., Markdown, GitHub/GitLab) is a strong plus, as we're actively transitioning our workflow in this direction 💫 Expect More From Your Career at SpryPoint 🚀 Work your way - Remote-first environment with flexible working hours across North America 💰 Competitive Total Rewards - Comprehensive compensation package that grows with you 💻 Complete Setup - MacBook 🏥 Total Wellness - Health, dental, vision, and life insurance from day one 🏝️ Recharge Time - Generous PTO and unlimited sick days Professional Identity Verification To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures. Equal Opportunity & Inclusion SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws. Accommodations Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Lead and mentor a software engineering team, manage Agile processes, and ensure high-quality software delivery. | 5+ years software development experience with Java backend, leadership skills, Agile methodology, and cloud platform familiarity. | The Company 2025 Deloitte Technology Fast 50 Canada Recipient & Fast 500 North America Recipient 🏆 SpryPoint is modernizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only truly cloud-native customer service and operations platform purpose-built for modern utilities. Founded by industry veterans in 2011, we've grown from a profitable startup to a rapidly scaling company of 300+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers. Utilities face urgent demand to replace inefficient legacy systems while managing increasing operational complexity, and evolving customer expectations. With more than a decade of experience, and a track record of successful implementations spanning water, electric, and gas utilities, SpryPoint has built a reputation as a trusted and mission-critical partner to utilities across North America. We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success. Backed by strategic investment from Norwest Venture Partners since 2023, and an exciting new investment partnership from Insight Partners announced in 2026, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence. Join our award-winning team in transforming an essential industry that powers communities across the Americas. Position Overview At SpryPoint, we value collaborative work environments, automation, continuous learning, and delivering value to our users. We are actively seeking a highly skilled and motivated Software Engineering Team Lead to guide and lead our talented team of software engineers. As a technical Team Lead, you will play a critical role in ensuring the successful delivery of high-quality software products. You'll provide leadership, technical guidance, and mentorship to your team members. Your leadership will foster a culture of innovation, collaboration, and continuous improvement, empowering your team to deliver exceptional results. Responsibilities • Provide clear direction, guidance, and mentorship to a team of software engineers • Foster a collaborative and innovative environment, encouraging knowledge sharing and professional growth within the team • Conduct regular one-on-one meetings and performance evaluations, offering constructive feedback and supporting career growth • Collaborate with Product Owners to define and prioritize user stories and backlog items • Serve as the Agile advocate and coach for the team, promoting Agile values, principles, and practices • Facilitate all Agile ceremonies, including daily stand-ups, grooming sessions, sprint planning, sprint reviews, and retrospectives • Ensure the team adheres to Agile methodologies and continuously improves their Agile processes • Monitor and manage the team's progress, identifying and addressing any obstacles that could hinder the sprint's success • Work in collaboration with different functions of the organization including Product, User Experience Design, Customer Success, Sales and Service Delivery • Work with the Customer Success team to support clients and manage incidents, manage and lead support developers and participate in the rotating on-call schedule • Plan, prioritize, and allocate tasks to team members, ensuring efficient use of resources and timely project delivery • Provide technical expertise and guidance to the team, assisting with architecture decisions, code reviews, and problem-solving • Stay updated on industry trends, emerging technologies, and best practices, and encourage their adoption within the team • Ensure the team follows coding standards, best practices, and quality guidelines • Conduct thorough code reviews to maintain high code quality, identify potential issues, and promote continuous improvement • Facilitate effective communication within the team and across other teams or departments • Identify skill gaps within the team and provide training, guidance, and opportunities for skill development • Promote a culture of learning and growth, encouraging team members to enhance their technical and soft skills Qualifications And Competencies • Bachelor's degree in Computer Science, Engineering, or related field • 5+ Years of experience in software development, with a focus on Java backend web applications • Previous experience in a leadership or mentorship role • Interest in expanding knowledge and applying knowledge to solve industry problems • Proficiency in Java programming language and related frameworks • Strong understanding of backend development concepts such as RESTful APIs, microservices architecture, and asynchronous processing • Experience with relational databases and SQL • Experience working with web technologies HTML, Javascript, and CSS • Familiarity with cloud platforms and services (e.g., AWS, Azure, Google Cloud Platform) • Expertise in software design patterns, object-oriented programming principles, and clean code practices. Demonstrate fluency in developing clean, maintainable, testable code • Hands-on experience with version control systems (e.g., Git), CI/CD pipelines, and automated testing frameworks • Excellent problem-solving skills, with a focus on scalability, performance, and security • Effective communication skills and ability to collaborate with cross-functional teams in a fast-paced Agile environment 💫 Expect More From Your Career at SpryPoint 🚀 Work your way - Remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta 💰 Competitive Total Rewards - Comprehensive compensation package that grows with you 💻 Complete Setup - MacBook + $800 to create your ideal home workspace 🏥 Total Wellness - Health, dental, vision, and life insurance from day one 🏝️ Recharge Time - Generous PTO and unlimited sick days 📈 Future Security - RRSP (Canada) and 401k (US) matching programs 🧠 Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program 🧳 Team Connection - Annual company events and team offsites that bring us together AI Disclaimer: 🔗 [LINK] We use an AI notetaker (Metaview) during interviews so we can give you our full attention. Please opt-in via this quick consent form. It's optional - if you'd prefer not to be recorded, just skip this step. Accommodations Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support. Equal Opportunity & Inclusion SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws. Professional Identity Verification To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a background check and identity verification as a part of our SOC 2 compliance procedures.