Sprout Social

Lead and develop a customer lifecycle marketing team to execute multi-channel programs that enhance customer engagement and retention, leveraging AI and data-driven insights. | 8+ years in customer or lifecycle marketing, 2+ years managing remote teams, experience in SaaS/B2B tech, and familiarity with marketing tools like Gainsight or Marketo. | Description Sprout Social is looking to hire a Sr. Manager, Customer Lifecycle Marketing on the Marketing team. Why join Sprout's Marketing team? At Sprout Social, we don’t just market products—we set the pace for how breakthrough brands connect with the world. We are social intelligence powering the future of customer connection, and our Marketing team is a driving force behind turning that vision into reality. We put our customers at the heart of our strategy to drive market leadership, generate demand and increase customer retention, all in close partnership with our Sales and CX teams. We lead with clarity, act with speed and measure success by the business results we create. Here, you’ll have the freedom to test bold ideas, learn fast and shape the future—not only for Sprout, but for the global brands we empower. If you’re ready to set the bar higher, own your impact and accelerate your career, this is where you belong. What you’ll do Team Leadership: Oversee a best-in-class team that develops and implements end-to-end programs to build trust, drive product usage and deepen our relationships with customers at scale. Champion our Customers: Act as the primary driver for multi-channel communications that drive customers’ successful navigation of the journey from adoption to retention and advocacy, using your expertise to guide and inform cross-functional programs that impact experiences across the customer journey. Lead with AI: Research, experiment, and implement new technology and approaches from the rapidly evolving AI toolset not only to accelerate the work of the Customer Lifecycle Marketing team, but to transform the way the team works and what they deliver to the business. Collaborate for Success: Partner closely with partners within Customer & Integrated Marketing, Customer Success, Marketing Operations, Product and Revenue Operations to align strategies and scale impact. Enthusiastically Solve Ambiguous Challenges: Use expertise and influence to guide major cross-functional efforts to change how we show up for our customers through collaboration, clean data, system integrations, automation, scalable program design and impeccable project management. What you’ll bring We’re looking for an experienced team leader and enthusiastic people manager, with strong cross-functional collaboration skills and the desire to get things done. You are passionate about the customer at all stages in the lifecycle and possess an extensive understanding of customer marketing strategies to deliver impact at scale at each inflection point. You are highly curious, with a strong desire to understand the whys behind the whats, and thrive on building strategic cross-functional programs that scale with a rapidly changing business environment. You're comfortable navigating ambiguity, aligning stakeholders and making an impact through thoughtful collaboration and seamless execution. The minimum qualifications for this role include: 8+ years of experience in Customer Marketing, Lifecycle Marketing or Customer Communications 5+ years of experience in a fast-paced SaaS or B2B tech environment 2+ years of experience in direct people management with remote teams Demonstrated ability to translate business needs into applicable marketing strategies that then are executed as effective customer-facing programs Preferred qualifications for this role include: Excellent communication and storytelling skills, with the ability to craft compelling narratives that guide customers from use cases to social media strategies to product how-tos Exposure to Customer Marketing tools such as Marketo, Gainsight (both Customer Success and Community products), and Base.ai or similar High attention to detail and cross-functional and collaborative project management experience Comfortable working in fast-paced environments with competing priorities; ability to prioritize high-impact work and drive alignment across teams Proven ability to develop and maintain a magnetic team culture that not only inspires and engages direct reports but also compels others across the business to want to work with you/them How you’ll grow Within 1 month, you’ll plant your roots, including: Completing onboarding and meeting key cross-functional partners across Marketing, Customer Success and Operations teams Getting oriented to Sprout’s customer lifecycle programs and supporting tools Building a deep understanding of our customers, personas and products. Understanding priorities of your role and begin identifying opportunities for team and program improvement Within 3 months, you’ll start hitting your stride by: Taking ownership of key team and cross-functional rituals Expanding your understanding of the communications roadmap and in-flight programs to manage prioritization of work for the Customer Lifecycle team Partnering with Customer & Integrated Marketing and Customer Success team partners to understand shared processes and audiences Launching your first customer-facing program Within 6 months, you’ll be making a clear impact through: Driving and delivering 2H priorities and roadmap, as well as mid-year team reviews Using your deep understanding of the customer journey to identify strategic areas of opportunity to improve Lifecycle onboarding and adoption programs and processes Actively tracking engagement and business impact metrics Serve as the point person across Sprout for Customer Lifecycle programs and processes Within 12 months, you’ll make this role your own by: Influencing how Sprout approaches Customer Lifecycle Marketing holistically—from data and systems to campaign execution and reporting Offering a roadmap to further evolve our ability to support our customers’ success at scale throughout the lifecycle Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $160,000-$220,000 USD annually Zone 2 (All other US states): $146,000 -$200,000 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Own and optimize global customer support operations, lead strategic initiatives, and develop high-performing teams to enhance customer satisfaction and retention. | Extensive experience leading SaaS or technical support teams, strong operational and process design skills, and experience with support platforms and AI solutions. | Description Sprout Social is looking to hire a Director, Global Customer Support for the Customer Experience team. Why join Sprout’s Customer Experience team? Sprout Social’s Customer Experience division is evolving to meet the future of customer engagement. With a high bar for excellence and innovation, the Support & Adoption Operations team combines world-class support with proactive, data-driven engagement. Our mission is to revolutionize how we empower customers by leveraging automation, insights, and operational rigor to deliver adoption, retention, and growth at scale. What You’ll Do As the Director, Global Customer Support, you will own the function end-to-end, ensuring exceptional customer experiences while building a scalable, high-performing global organization. You will balance customer empathy, operational excellence, and team development by leveraging data, technology, and proactive process improvements. Own Global Support Strategy: Define and lead the global Support strategy, ensuring value across channels, products, and regions while aligning to company goals. Drive Operational Excellence & Process Improvement: Improve workflows, escalation paths, and operating models to increase efficiency, quality, and consistency. Execute Business Transformation: Lead strategic initiatives that enhance customer outcomes, team effectiveness, and long-term scalability. Lead Change & Scale the Organization: Guide change management, preparing teams for launches, market shifts, and evolving customer needs while building leadership capacity. Lead & Develop Your Team: Coach and support managers and front-line specialists, setting clear expectations and performance standards. Maintain World-Class Service Delivery: Establish and uphold SLAs and performance frameworks across all support channels for consistent, high-quality service. Data, Insights & Customer Advocacy: Track and act on KPIs and customer feedback to improve processes, satisfaction, and retention. Champion AI: Champion the thoughtful adoption of AI, automation, and tooling enhancements that improve both customer outcomes and team effectiveness. Cross-Functional Partnership: Collaborate with Product, Engineering, Customer Success, Professional Services, and Revenue teams to translate support insights into actionable improvements. What You’ll Bring We’re looking for a strategic, hands-on leader who blends customer empathy with operational rigor and sound decision-making. You thrive in complexity, bring clarity through structure and data, and know how to scale support through leadership and technical efficiency. You foster cultures of ownership, learning, and continuous improvement while influencing cross-functional partners without direct authority. 10+ years of experience leading Customer Support or Technical Support organizations in a high-growth SaaS environment. 3+ years in second-line leadership with demonstrated success and experience fostering high-performing teams (ideally globally). Strong operational and process design mindset with the ability to connect workflows and decisions to customer outcomes. Experience leading teams through transformation, change management, or significant operational evolution. Deep familiarity with support platforms and tooling (e.g., Zendesk, Salesforce), tiered escalation models, and AI-driven solutions. High comfort working with data, including customer experience metrics, operational performance, and trend analysis. Executive presence and strong communication skills, with the ability to influence senior stakeholders and represent the Voice of the Customer. How You’ll Grow Within 1 month, you’ll plant your roots by: Completing Sprout’s onboarding and developing a deep understanding of our products, values, and global CX model. Building strong relationships with Support, Operations, Product, and Revenue leaders. Reviewing current workflows, tools, and performance data to identify immediate opportunities. Within 3 months, you’ll hit your stride by: Defining a clear vision and roadmap for global Support that balances day-to-day excellence with long-term transformation. Partnering with Operations to establish reporting frameworks and dashboards. Setting KPIs and stretch goals aligned to customer and business priorities. Assessing team structure and leadership capability to inform growth plans. Within 6 months, you’ll make a clear impact by: Launching AI-assisted workflows or automation initiatives that improve efficiency and customer experience. Driving measurable improvements in CSAT, resolution metrics, and operational performance. Partnering with Product and Engineering to address top drivers of support volume. Within 12 months, you’ll make this role your own by: Delivering measurable gains in support efficiency, customer satisfaction, and retention. Optimizing the global support model for future scale. Establishing Customer Support as a strategic differentiator through insight-driven influence and operational excellence. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $150,200.00 - $206,580.00 USD annually Zone 2 (All other US states): $136,600.00 - $187,770.00 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Execute sales process and close new business within the SMB segment, exceeding activity and pipeline metrics. | 6+ months of outbound B2B sales experience, experience with Salesforce, success in recent roles, and strong communication skills. | Description Sprout Social is looking to hire an Account Executive, SMB to join the Sales & Customer Experience team. Why join Sprout’s Sales & Customer Experience team? The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there. What you’ll do Execute our sales process and close new business within our small business segment Meet and exceed monthly activity, pipeline and new business metrics What you’ll bring Sprout Social is looking for a highly driven, collaborative, and tech-savvy Account Executive with strong business acumen to join our Sales team. Ideally, you will be equally driven by a customer-centric mentality as well as a desire to close new business. Qualifications These are the minimum qualifications that our hiring team is looking for in this role: 6+ months of outbound closing sales experience or relevant experience Experience working with Salesforce Consistent track record of success in recent roles Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Closing experience in B2B sales, social media experience is a plus Exceptional organizational, presentation, and communication skills - phone, email and webinar Technical expertise and ability to acquire knowledge of new products How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Manager of SMB Sales to define key success metrics for your role and how you will measure against them. Acclimate yourself with the day to day responsibilities of the SMB Account Executive team by shadowing team members and listening to recorded customer calls and demos. Learn Sprout’s go-to-market messaging, key differentiators, develop and personalize segment-specific value propositions. Learn Sprout’s existing customer sales process by shadowing your peers and working closely with our Sales Enablement Specialists. Complete a demo and written certification to ensure comprehension. Within 3 months, you’ll start hitting your stride by: Become fully ramped in your role as an Account Executive Manage a strong pipeline of qualified leads and begin the process of building relationships with key strategic stakeholders. Meet and exceed monthly activity, pipeline and new business metrics. Conduct active research leveraging all available tools and data sources to understand your customers’ brand, culture, KPIs, partners, and success metrics so you can add value throughout your interactions and become a trusted advisor. Within 6 months, you’ll be making a clear impact through: Own your numbers - consistently meet and exceed your activity goals to build a fruitful pipeline that will provide consistent quota attainment. Become a Sprout Social and social media expert to confidently speak to ever-changing trends, new product features and platform enhancements to help our customers realize their full potential and accomplish their goals. Within 12 months, you’ll make this role your own by: Consistently meet and exceed monthly activity, pipeline and new business metrics. Step up as a leader to share best practices across the organization and help others grow from your experiences. Obtain (solicited and unsolicited) and act upon peer and customer feedback. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. Office Environment: Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $103,800 - $142,780 USD annually Zone 2 (All other US states): $94,400 - $129,800 USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped. The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Providing technical support, troubleshooting complex enterprise issues, and creating knowledge base content. | Extensive experience in technical support, troubleshooting enterprise environments, and mentoring junior staff. | Description Sprout Social is looking to hire a Director, Global Customer Support for the Customer Experience team. Why join Sprout’s Customer Experience team? Sprout Social’s Customer Experience division is evolving to meet the future of customer engagement. With a high bar for excellence and innovation, the Support & Adoption Operations team combines world-class support with proactive, data-driven engagement. Our mission is to revolutionize how we empower customers by leveraging automation, insights, and operational rigor to deliver adoption, retention, and growth at scale. What You’ll Do As the Director, Global Customer Support, you will own the function end-to-end, ensuring exceptional customer experiences while building a scalable, high-performing global organization. You will balance customer empathy, operational excellence, and team development by leveraging data, technology, and proactive process improvements. • Own Global Support Strategy: Define and lead the global Support strategy, ensuring value across channels, products, and regions while aligning to company goals. • Drive Operational Excellence & Process Improvement: Improve workflows, escalation paths, and operating models to increase efficiency, quality, and consistency. • Execute Business Transformation: Lead strategic initiatives that enhance customer outcomes, team effectiveness, and long-term scalability. • Lead Change & Scale the Organization: Guide change management, preparing teams for launches, market shifts, and evolving customer needs while building leadership capacity. • Lead & Develop Your Team: Coach and support managers and front-line specialists, setting clear expectations and performance standards. • Maintain World-Class Service Delivery: Establish and uphold SLAs and performance frameworks across all support channels for consistent, high-quality service. • Data, Insights & Customer Advocacy: Track and act on KPIs and customer feedback to improve processes, satisfaction, and retention. • Champion AI: Champion the thoughtful adoption of AI, automation, and tooling enhancements that improve both customer outcomes and team effectiveness. • Cross-Functional Partnership: Collaborate with Product, Engineering, Customer Success, Professional Services, and Revenue teams to translate support insights into actionable improvements. What You’ll Bring We’re looking for a strategic, hands-on leader who blends customer empathy with operational rigor and sound decision-making. You thrive in complexity, bring clarity through structure and data, and know how to scale support through leadership and technical efficiency. You foster cultures of ownership, learning, and continuous improvement while influencing cross-functional partners without direct authority. • 10+ years of experience leading Customer Support or Technical Support organizations in a high-growth SaaS environment. • 3+ years in second-line leadership with demonstrated success and experience fostering high-performing teams (ideally globally). • Strong operational and process design mindset with the ability to connect workflows and decisions to customer outcomes. • Experience leading teams through transformation, change management, or significant operational evolution. • Deep familiarity with support platforms and tooling (e.g., Zendesk, Salesforce), tiered escalation models, and AI-driven solutions. • High comfort working with data, including customer experience metrics, operational performance, and trend analysis. • Executive presence and strong communication skills, with the ability to influence senior stakeholders and represent the Voice of the Customer. How You’ll Grow Within 1 month, you’ll plant your roots by: • Completing Sprout’s onboarding and developing a deep understanding of our products, values, and global CX model. • Building strong relationships with Support, Operations, Product, and Revenue leaders. • Reviewing current workflows, tools, and performance data to identify immediate opportunities. Within 3 months, you’ll hit your stride by: • Defining a clear vision and roadmap for global Support that balances day-to-day excellence with long-term transformation. • Partnering with Operations to establish reporting frameworks and dashboards. • Setting KPIs and stretch goals aligned to customer and business priorities. • Assessing team structure and leadership capability to inform growth plans. Within 6 months, you’ll make a clear impact by: • Launching AI-assisted workflows or automation initiatives that improve efficiency and customer experience. • Driving measurable improvements in CSAT, resolution metrics, and operational performance. • Partnering with Product and Engineering to address top drivers of support volume. Within 12 months, you’ll make this role your own by: • Delivering measurable gains in support efficiency, customer satisfaction, and retention. • Optimizing the global support model for future scale. • Establishing Customer Support as a strategic differentiator through insight-driven influence and operational excellence. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: • Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. • Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. • Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). • Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. • Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. • Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. • Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. • Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. • Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. • Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. • This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: • Zone 1 (New York, California, Washington): $150,200.00 - $206,580.00 USD annually • Zone 2 (All other US states): $136,600.00 - $187,770.00 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Lead and optimize global revenue operations, align cross-functional teams, and implement AI and automation strategies to enhance sales productivity. | Over 12 years of experience in revenue operations, proven leadership in managing teams, and expertise in integrating AI and automation into GTM workflows. | Description Sprout Social is looking to hire a Vice President, Revenue Operations for the Sales & Customer Experience teams. Why join Sprout’s Sales & Customer Experience team? The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there. What you’ll do Lead Global Revenue Operations and serve as a trusted business partner to Sales, Success, and Partner Leadership by implementing strategies to optimize revenue performance, customer success and improve overall operational effectiveness. Lead and inspire a high-performing team of experienced sales/success strategy, compensation, deal desk, and enablement professionals. Drive cross-functional alignment amongst the Global Sales, Marketing, Finance, Product, Partner, and Customer Success teams to ensure seamless execution of go-to-market initiatives. Bring a strong point of view on GTM AI to evaluate and vet opportunities that increase sales organization productivity and automation, moving beyond strategy to practical implementation. Champion a customer-centric approach by designing operations that optimize experiences for both internal and external customers. Advance the precision of forecasting and pipeline execution, focusing on leading indicators to forecast pipeline ahead of revenue. Drive annual revenue, capacity, and go-to-market planning, collaborating closely with the Chief Revenue Officer (“CRO”). Develop and implement strategies to streamline workflows, enhance productivity, and improve the effectiveness of our Sales and Customer Success processes. Utilize data-driven insights to identify trends and make strategic recommendations to drive revenue growth and market expansion. Model inclusive leadership and a culture of high accountability by seeking out diverse perspectives, leading through a lens of equity, and fostering community. What you’ll bring We’re looking for a results-oriented leader who excels at building strong relationships with business partners and distilling complex business challenges into clear, actionable strategies. You are a strategic thinker who maintains a roll-up-your-sleeves mentality to understand business realities, enabling you to implement tactical initiatives that support growth. A strong point of view on GTM AI and automation is essential, with the ability to distinguish between hype and tools that drive real productivity. Beyond your operational expertise, you have proven experience building high-performing teams while fostering a culture of accountability, transparency, and fun. Driven by a growth mindset and strong analytical skills, you will establish trusted partnerships with Finance, Marketing, and Product teams to drive the business forward. The minimum qualifications for this role include: 12+ years of experience in a revenue operations role 5+ years of experience leading revenue operations teams, including experience managing Managers, Senior Managers and Directors Strong interpersonal and communication skills, which could be demonstrated by examples of influencing the GTM team and senior leadership by sharing data insights Proven experience integrating AI and automation into GTM workflows, with examples of how these initiatives increased productivity or forecast precision Knowledge and hands-on experience with the Sales and Marketing tech stack, including Salesforce, Gong, Google Apps, Excel, and Tableau Preferred qualifications for this role include: A previous operational leadership role in a global SaaS Sales environment Experience developing and implementing scalable Sales Operations processes Experience leading and developing diverse, high-performing teams How you’ll grow Within 1 month, you’ll plant your roots, including: Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers. Make a plan with your leader to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to sales operations. Get to know your team (Directors, Managers, and ICs) and work to understand each individual’s current challenges and areas of opportunity. Educate yourself on the current team structure, goals, and overall strengths/weaknesses to form a baseline of where we can solidify processes for future scale. Within 3 months, you’ll start hitting your stride by: Meet with leaders across the global Sales, Customer Success, Finance, Marketing, Product, and Operations organizations who share responsibility for achieving similar targets and identify areas of opportunity. Formulate a strategic plan to elevate our operational maturity, identifying key levers to improve efficiency, predictability, and overall revenue health. Conduct a talent assessment of your team to understand coaching and development opportunities, ensuring you are maximizing talent. Begin coaching and mentoring Directors and Managers to help them elevate their own functions and navigate ambiguity. Within 6 months, you’ll be making a clear impact through: Implement your strategic plan with the support of senior leadership. Establish a cadence with key stakeholders and ensure all reporting, analytics, and insights are in place to effectively measure and improve GTM effectiveness. Move beyond strategy to practical implementation of approved GTM AI opportunities to increase sales organization productivity. Support ongoing initiatives, planning efforts, and ensure your organization is delivering against its expectations . Within 12 months, you’ll make this role your own by: Obtain (solicited and unsolicited) and act upon peer and leadership feedback. Establish and execute a long-term plan for your team, including a holistic view of the business and future-proofing our operations. Promote members on your team and begin creating a bench of new talent. Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet. Of course what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $347,600 - $477,950 USD annually Zone 2 (All other US states): $316,000 - $434,500 USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The minimum amount earned is the fixed base salary. The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Execute and optimize targeted ABM programs, partner with sales, and measure program impact. | 6-8+ years in targeted marketing, experience with ABM platforms, and strong project management skills. | Description: The Field Marketing Manager, Verticals (ABM) brings Sprout Social’s account-based marketing strategy to life across priority vertical accounts. This is a highly execution-driven role with an emerging strategic lens. You will own programs end-to-end, translating strategy into action while contributing insights that help evolve and scale Sprout’s broader ABM approach. This role is ideal for a marketer who is action-oriented, curious, and comfortable operating in ambiguity—energized by testing, learning, and building programs that deliver measurable business impact and support ambitious growth. Why join Sprout’s Marketing team? At Sprout Social, we don’t just market products—we set the pace for how breakthrough brands connect with the world. We are social intelligence powering the future of customer connection, and our Marketing team is a driving force behind turning that vision into reality. We put our customers at the heart of our strategy to drive market leadership, generate demand, and increase customer retention, all in close partnership with our Sales and CX teams. We lead with clarity, act with speed, and measure success by the business results we create. Here, you’ll have the freedom to test bold ideas, learn fast, and shape the future—not only for Sprout, but for the global brands we empower. If you’re ready to set the bar higher, own your impact, and accelerate your career, this is where you belong. What you’ll do: Execute holistic, consultative ABM programs across 1:1, 1:few, and 1:many cohorts—translating strategy into highly targeted, account-specific experiences that support pipeline creation and acceleration. Conduct account and industry research to inform personalized messaging, outreach, and program design, including insights into buying committees, competitive landscape, timing signals, and business priorities. Deliver white-glove support for priority accounts (1:1), ensuring a seamless, premium experience across all touchpoints—from first engagement through opportunity acceleration. Plan and execute targeted ABM tactics, including: Executive and field events (dinners, workshops, sporting suites, roundtables) Virtual and in-person webinars tailored to account and vertical needs Strategic gifting and direct mail aligned to account insights and deal stages Coordinated outbound plays in partnership with Sales and XDRsOwn end-to-end execution of ABM programs, managing timelines, vendors, logistics, and internal stakeholders to ensure flawless delivery. Partner closely with Sales and XDR teams to align on account strategy, outreach sequencing, and follow-up motions that drive engagement and deal progression. Support personalization at scale by operationalizing research insights into repeatable ABM plays for broader cohorts. Track, measure, and report on performance, including account engagement, pipeline influenced, pipeline created, and deal acceleration metrics. Document ABM plays and learnings to improve repeatability, scalability, and cross-functional visibility globally. Continuously test and optimize ABM tactics, bringing forward insights and recommendations to evolve our approach and improve impact over time. Regularly report results and insights to Marketing and Sales leadership, as well as Marketing peers, by monitoring performance via marketing dashboards and analysis tools. What you’ll bring: You are a true partner to both Sales and Marketing—collaborating across the organization to execute account-based programs that fuel pipeline, accelerate opportunities, and create a seamless customer buying journey. You combine strategic vision with hands-on execution, balancing big-picture thinking with an eye for detail. Strategic & Consultative Mindset A strong foundation in account-based marketing principles, with hands-on experience supporting 1:1, 1:few, and 1:many ABM motions across different stages of the funnel. The ability to translate account, industry, and buying-committee insights into actionable programs that feel intentional, relevant, and timely to each audience. Comfort operating in ambiguity—able to take a strategic direction and independently turn it into a clear execution plan without needing heavy oversight. Research & Insight-Driven Execution Proven ability to conduct deep account and industry research, synthesizing signals such as competitive context, org structure, intent data, and business priorities to inform program design. A thoughtful approach to personalization—knowing when to go highly bespoke versus scaled-but-relevant to maximize impact and efficiency. Program Ownership Experience delivering program outputs for executives and strategic accounts, with meticulous attention to detail and a high bar for quality. Confidence managing end-to-end execution of ABM programs, including events, gifting, webinars, and outbound plays—owning timelines, logistics, vendors, and internal coordination. A strong sense of ownership and accountability, ensuring programs move from idea to execution to measurement without stalls. Sales Partnership & Cross-Functional Collaboration A collaborative, service-oriented approach to partnering with Sales, XDRs, and Marketing stakeholders, grounded in shared engagement, pipeline, and revenue goals. Experience supporting outbound and deal-acceleration motions, including coordinating outreach timing, follow-up plans, and account-specific messaging. Comfortable acting as the connective tissue between teams—bridging strategy, execution, and communication to keep programs moving forward. Operational Rigor & Measurement Familiarity with marketing and sales tools (SFDC, Tableau, Hex) and an understanding of how ABM programs are measured. A disciplined approach to documentation, playbooks, and process creation to ensure repeatability and scalability. Curiosity around performance—consistently looking at results, learning from what worked (or didn’t), and applying insights to future programs. Mindset & Ways of Thinking Action-oriented and solutions-focused, with a bias toward progress over perfection. Highly organized, detail-driven and dependable—trusted to run complex programs independently. Energized by collaboration, experimentation, and delivering experiences that genuinely resonate with customers and prospects. The minimum qualifications for this role include: 6–8+ years of experience in field marketing, ABM, demand generation, campaign, or integrated marketing Hands-on experience executing account-based or highly targeted marketing programs Strong project management skills with the ability to juggle multiple initiatives and stakeholders Track record of planning and running regional marketing programs aligned with sales targets Ability to analyze campaign metrics and provide actionable insights Preferred qualifications for this role include: Experience working with sales teams dedicated to verticals/industries, in particular Public Sector, Travel, Tourism and Hospitality, Healthcare, and/or Financial Services Experience using ABM platforms (6Sense) and CRM/marketing automation tools (Marketo, Salesforce) How you’ll grow: This role is designed to help you build confidence, ownership, and strategic impact over time—starting with strong execution and growing into a trusted ABM partner for our vertical Sales teams. Within 1 month, you’ll plant your roots, including: Building a strong foundation by ramping on Sprout Social’s ABM strategy, vertical priorities, and sales motions Establishing relationships with key Sales, XDR, and Marketing partners aligned to your verticals Learning our ABM tools, dashboards, and processes, including how we measure engagement, pipeline influence, and acceleration Beginning to support existing ABM programs by contributing research, coordination, and execution support Within 3 months, you’ll start hitting your stride by: Independently owning and executing ABM programs across 1:1, 1:few, and 1:many cohorts for assigned verticals Leading account and industry research to inform personalization, messaging, and program design Partnering confidently with Sales and XDRs on account strategy, outreach timing, and follow-up plans Tracking and reporting on performance Beginning to document ABM plays and learnings to support repeatability and scale Within 6 months, you’ll be making a clear impact through: Being a trusted ABM partner to your vertical Sales teams—proactively recommending programs that drive pipeline creation and deal acceleration Running multiple ABM motions end-to-end, including events, webinars, gifting, and coordinated outbound plays Applying performance insights to refine targeting, tactics, and sequencing across cohorts Contributing ideas and recommendations that help evolve Sprout’s vertical ABM strategy Demonstrating consistent ownership, reliability, and strong cross-functional collaboration Within 12 months, you’ll make this role your own by: Serving as a subject-matter expert on vertical ABM best practices, sharing learnings across the broader Marketing organization Playing a meaningful role in shaping how Sprout Social continues to scale and mature its ABM approach across the organization Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager. Our Benefits Program: We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $119,300 -$164,010 USD annually Zone 2 (All other US states): $108,400 -$149,050 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Develop and maintain backend systems using Java or Python, collaborate with cross-functional teams, deploy and monitor production services. | 3+ years experience in production software development with Java, Python, or similar OOP languages, and experience with SQL/NoSQL databases. | Description Sprout Social is looking to hire a Software Engineer, Backend to the Engineering team. Why join Sprout’s Engineering team? With collaborative cross-functional teams that span mobile, front-end, back-end and site reliability engineering - the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. On a daily basis, we process tens of billions of requests and tens of billions of asynchronous events. We also ingest billions of social messages every day, and ship more than 1,000 production deployments every month. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team - but also your career. What you’ll do Write clean, well-tested and reviewable code, leveraging technologies such as Java, Python, MySQL, NSQ, Hbase, AWS, and Kubernetes Partner with product managers, designers, and other engineers to define requirements, complete feature work, and identify blockers Own the code you write and deploy to production, including identifying and communicating risks or issues Review pull requests and design documents from peers, while recognizing and applying established code patterns and best practices What you’ll bring We’re looking for a creative, collaborative, highly motivated, and inquisitive learner to help us deliver a great product to our customers. If you’re passionate about building and scaling reliable systems, we’d love to talk with you! These are the minimum qualifications that our hiring team is looking for in this role: 3 years experience developing and supporting software in a production environment 3 years experience programming in object oriented languages such as Java, C#, Python, or C++ Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: 3 years experience using third party APIs and building resilient systems 3 years experience working with SQL and/or NoSQL databases How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Deploy and make changes to our production systems. Interact with SQL or NoSQL data stores and messaging queues. Collaborate regularly with product managers and other product teams to deliver value to our users. Get regular team feedback on your work through code reviews and pairing. Proactively monitor the health of our services in production to ensure our customers always have a world-class experience Within 3 months, you’ll start hitting your stride by: Work with your team to create and prioritize quarterly team goals. Contribute to our Agile culture of continuous improvement through retrospective meetings and experimentation-oriented thinking. Build connections with members from other teams through guild meetings and chapter outings. Participate in technical design meetings with your teammates to walk through new feature ideas and system improvements. Work with product managers, UX developers, and front-end engineers to come up with the MVPs of new features. Be the first line of defense against product outages and bugs while on support duty. Maintain, scale, and build upon systems that handle hundreds of thousands of messages a day. Within 6 months, you’ll be making clear impact through: Create, deploy, and manage resilient systems. Build your engineering skills by attending in-house presentations, workshops, and training sessions. Form a career growth plan with your manager and work towards it. Decompose work into small, similarly sized units so that estimation is unnecessary. Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve the code, and get it pushed to production. Within 12 months, you’ll make this role your own by: Integrate and use monitoring and alerting tools to know about problems before our users. Participate in architecture discussions with senior team members. Be “point person” on a project, including writing design documents, coordinating dependencies, and acting as domain owner. Actively mitigate risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle. Demonstrate ownership over the codebase, from design to maintenance and everything in between. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $130,064 (min), $162,600 (mid), $195,096 (max) USD annually Zone 2 (All other US states): $118,200 (min), $147,800 (mid), $177,400 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Design and maintain ETL/ELT pipelines and data workflows to ensure reliable data flows. Collaborate with analysts and business stakeholders to deliver curated datasets and internal data products. | The role requires 2+ years of experience in data engineering and proficiency in SQL and Python. Experience with ELT frameworks and cloud infrastructure is also essential. | Sprout Social is looking for a Data Engineer to join our Data Foundations team. This team builds the internal data infrastructure, pipelines, and products that empower analytics, data science, and business stakeholders across Sprout. While our software engineers are focused on delivering customer-facing platform features, our data engineers specialize in ensuring data is reliable, well-modeled, and accessible to fuel smarter decisions and internal innovation. Why join Sprout Social’s Data Engineering team? Sprout Social empowers businesses worldwide to harness the immense potential of social media in today’s digital-first world. Processing over one billion social messages daily, our platform delivers insights and actionable intelligence to more than 30,000 brands. These insights guide strategic decisions, drive growth, and foster deeper connections with customers. Our Data Foundations team plays a critical role in this by enabling Sprout’s internal stakeholders—analytics, product, finance, sales, and beyond—to work with trustworthy, scalable, and reusable data. You’ll be helping build the pipelines, curated datasets, and data products that unlock value across the business and extend Sprout’s data-driven culture. What you’ll do Design and maintain ETL/ELT pipelines and data workflows that enable reliable, timely, and scalable data flows. Collaborate with analysts, scientists, and business stakeholders to deliver curated datasets and internal data products. Implement best practices in schema design, data modeling, and metadata management. Own and evolve internal data infrastructure for quality, monitoring, and discoverability. Partner with software engineering teams where application data intersects with internal pipelines—ensuring business-critical data is clean, structured, and usable. What you’ll bring We’re looking for a data engineer with a strong foundation in data infrastructure and a passion for enabling others to succeed through high-quality data. The minimum qualifications for this role include: 2+ years of professional experience in data engineering or at least 2 years of hands on experience building, deploying and maintaining production-grade data infrastructure and pipelines Demonstrated proficiency in SQL (e.g. MySQL, PostgreSQL) and data modeling; with experience in a variety of business domains. Proficiency in Python. Experience working in relational and non-relational databases Hands on experience with ELT + transformation frameworks (e.g., dbt) and with orchestrators (e.g., Airflow, dbt. dagster). Experience building internal data products (curated datasets, semantic layers, or reusable modeling frameworks). Proven experience applying standard software development practice to data engineering, including testing, version control, code reviews, incident management, incident CI/CD, documentation, and observability for data. Preferred qualifications for this role include: Experience building and maintaining data infrastructure using transformations with dbt or similar tools(and managing semantic layers for Business intelligence (BI) dashboards (e.g. Tableau, Hex, Looker). Experience implementing data quality frameworks, testing methodologies, and monitoring practices to ensure data integrity. Hands-on experience with event-driven or streaming frameworks (Kafka or NSQ, Kinesis, Pub/Sub). Proven ability to collaborate withcross-functional teams and effectively communicate complex technical concepts to non-technical stakeholders. Direct experience with cloud infrastructure (AWS, GCP, or Azure) and implementing cost optimization strategies for data platforms. How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout’s New Hire onboarding program and meet peers across Data Foundations, Data Science, Engineering. Learn the team’s existing data stack, pipelines, and modeling frameworks. Shadow teammates to understand how internal stakeholders use curated datasets today. Partner with your manager to scope your first pipeline or modeling task to own. Within 3 months, you’ll start hitting your stride by: Delivering your first production-ready pipeline, dataset, or internal data product. Collaborating with analysts and data scientists on requirements for reusable modeling layers. Gaining deeper familiarity with Sprout’s data warehouse(s) and orchestration environment—and starting to suggest improvements. Within 12 months, you’ll make this role your own by: Taking technical ownership of a set of pipelines or data products relied on by stakeholders across the business. Proposing and implementing improvements to our pipelines for scalability, reliability, or cost efficiency. Acting as a mentor to newer members of the Data Foundations team while continuing to grow your own expertise. Helping shape the team’s roadmap and long-term data foundations strategy. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. You can confirm the pay zone for your specific location with your recruiter during your interview process. For this role, our current base pay ranges for new hires in each zone are: Zone 1 (New York, California, Washington): $133,056 (min), $166,320 (mid), $199,584 (max) USD annually Zone 2 (All other US states): $121,000 (min), $151,200 (mid), $181,400 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Build and lead a high-functioning engineering team to deliver quality results. Drive execution by setting clear expectations and proactively addressing challenges. | Candidates should have over 5 years of experience in enterprise-level software systems and at least 4 years of experience managing engineering teams. A strong emphasis on delivery and measurable business outcomes is essential. | Description Sprout Social is looking to hire an Engineering Manager to join our Engineering team. Why join Sprout’s Engineering team? With collaborative, cross-functional teams that span mobile, front-end, back-end, and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. You’ll get to work on a “tech-giant” scale, steering our engineering team to make an impact on our company and our customers. As a leader of a dynamic team, you will not only influence the architecture, design, and roadmap of your team, but also inform how our products and services interconnect. Join other empathetic leaders on our Engineering Leadership team who help each other grow and learn while we support and guide our teams to deliver world-class products. What you’ll do Build a high functioning, well-motivated engineering team and lead them to iteratively deliver quality results Leverage your experience in building and maintaining highly scalable and reliable software systems to grow and tune our software services stack. Grow your team of engineers by example with effective feedback, coaching, and career development. Lead the team through product and technical road maps, and partner with cross functional and engineering leaders to align on strategy, planning and execution for your team Drive consistent, high-quality execution by setting clear expectations, regularly tracking progress on deliverables, and proactively addressing challenges. Uphold standards for development and product quality for your team and support team’s on-call rotations Leverage data and metrics to monitor team performance, ensure accountability, establish KPIs to meet OKR and roadmap goals. What you’ll bring We’re looking for a results oriented, collaborative, pragmatic, inspiring engineering leader to help our teams succeed. If you’re passionate about leading teams to solve hard problems that deliver meaningful customer value, while fostering a culture of learning and collaboration, we’d love to talk with you! The minimum qualifications for this role include: 5+ years of experience in building, scaling, and maintaining enterprise level software systems in a production environment, with expertise in back-end development and a focus on high availability solutions. 4+ years of experience managing and leading high performing engineering teams, with a strong emphasis on delivery, execution, and achieving measurable business outcomes. 4+ years of experience delivering engineering projects and initiatives, including ensuring the delivery of a team’s roadmap, prioritizing technical improvements with cross-functional teams, and communicating progress with business stakeholders Preferred qualifications for this role include: Proven ability to drive strategic change within engineering teams, balancing short term delivery goals with long term technical sustainability and product growth. Experience developing enterprise level distributed applications using distributed queuing systems, service-oriented architectures, etc. Experience with data systems operating at scale, Elasticsearch, MySQL, HBase, etc. Experience programming in an object oriented language such as Java, Python, C# or C++ How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn the team's current Mission, Goals, and Objectives along with future product roadmaps. Begin to understand the capabilities and limitations of our platform, web, and mobile technologies. Start to build relationships with the team. Start to learn the capabilities and limitations of the social network APIs we integrate with. Learn Sprout's management practices and tools. Deploy and make changes to our production systems. Provide regular technical guidance and feedback through code reviews. Establish a clear execution plan by identifying quick wins and aligning with the team on immediate priorities and goals. Develop an understanding of team workflows and identify any initial adjustments that could improve delivery efficiency. Within 3 months, you’ll start hitting your stride by: Implement early tracking and accountability measures to monitor team progress on key deliverables and address roadblocks as they arise. Set up regular execution reviews with your team to keep projects aligned with the roadmap and identify areas for process improvement. Participate in architectural discussions and decisions, asking the right questions to push your team to successful outcomes. Analyze trends with bugs and help the team identify where to best focus. Help the team shape the technical roadmap for long term success. Assume management of the engineers on your team, Identify career growth opportunities and work with them on goals. Start 1:1s with everyone on the team and continue building relationships. Help the team improve processes and team rituals. Build relationships with our infrastructure, product, and support teams and identify ways your team can be more proactive and effective. Successfully complete your first support week rotation. Within 6 months, you’ll be making a clear impact through: Ensure measurable progress on major deliverables, guiding your team to meet key milestones and adapt plans to address any execution challenges. Establish team-wide accountability by setting specific, actionable metrics for team performance, leveraging data to support continuous improvement. Guide your team through and contribute to the successful launch of a major feature. Understand the business goals and help the team balance technical debt, bugs, and product features. Start to grow your leaders and ensure they are focused on the right things. Lead performance review and career band calibration process for your team. Proactively focus your team on the right problems. Within 12 months, you’ll make this role your own by: Refine execution processes by standardizing successful workflows, ensuring consistent, high-quality delivery across projects. Champion a culture of continuous improvement, encouraging team members to proactively identify and resolve execution issues to maintain momentum on deliverables. Have development plans in place for your team and hold them accountable. Get acclimated to the hiring process and contribute to the recruitment and interviewing processes Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $203,632 (min), $254,500 (mid), $305,448 (max) USD annually Zone 2 (All other US states): $185,100 (min), $231,400 (mid), $277,700 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Lead engineering projects to build scalable, secure infrastructure and improve deployment and observability tooling. | 4+ years software development, 3+ years in object-oriented languages (Java/Python/C#/C++), 2+ years CI/CD experience, AWS experience preferred. | Description Sprout Social is looking to hire a Senior Software Engineer to the Engineering team. Why join Sprout’s Engineering team? With collaborative cross-functional teams that span mobile, front-end, back-end and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. On a daily basis, we process tens of billions of requests and tens of billions of asynchronous events. We also ingest billions of social messages every day, and ship more than 1,000 production deployments every month. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career. What you’ll do Create “Paved Roads”: standard production-ready technology that all of our engineering teams can leverage to build our customer-facing products. Work to improve Sprout’s security posture through automation, auditability, and clear processes in order to build sustainable and secure solutions. Enforce security best practices through code to minimize chances of misconfiguration and increase confidence in service adoption in the cloud. Collaborate cross-functionally with product, site reliability engineering, data platform, and GRC teams to deliver scalable, secure-by-default infrastructure Act as a multiplier: leading with influence across teams and orgs, creating momentum for cross-functional initiatives, and driving alignment on security best practices. Lead by example—pairing deep technical expertise with pragmatic execution and mentorship. Own strategic initiatives such as pre-prod testing environments, more mature observability, advanced deployment methods, and service standardization. What you’ll bring We’re looking for a deeply technical, creative, collaborative, pragmatic, highly motivated, and inquisitive engineer who biases for simplicity to join our team in building great tools. If you love solving hard problems, delivering and sustaining high-quality software, and confidently guiding your peers to learn from and teach each other, we’d love to talk with you! The minimum qualifications for this role include: 4+ years experience developing and supporting software in a production environment 3+ years experience programming in an object oriented language such as Java, Python, C# or C++ 2+ years experience working with CI/CD Pipelines using tools such as Jenkins, Gitlab, Github Actions, etc. Experience leading engineering projects and initiatives, including the design, development, and implementation of infrastructure systems, ensuring delivery of reliable services, prioritizing technical improvements with cross-functional teams, and/or driving technical vision. Preferred qualifications for this role include: 2+ years experience with Amazon Web Services (AWS) Experience with one or more infrastructure-as-code or configuration-as-code tools, such as: Terraform, Chef, Ansible, SaltStack, etc. Experience with software delivery platforms such as Argo, Spinnaker, or Flux Experience with observability tools like Datadog, Sentry, or Honeycomb How you’ll grow Within 1 month, you’ll plant your roots, including: Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to site reliability engineering Learn about and interact with some of our core tools: Jenkins, GitHub Actions, Datadog, our in-house deploy tools, etc Start familiarizing yourself with how we support the SDLC and development workflows across Sprout’s engineering teams Within 3 months, you’ll start hitting your stride by: Complete your first end-to-end project, such as a new GitHub Actions workflows or Datadog features Gain familiarity with our platform architecture and SDLC practices Use our observability tools to troubleshoot production performance or stability issues Joining our on-call rotation (don’t worry we’ve got your back!) Participating in code reviews and giving feedback to team members Contributing to our team’s culture of continuous improvement through retros and experimentation-oriented thinking Writing design documents for new tooling and processes, gathering feedback from peers, coordinating dependencies, and being a domain owner for a new project Proactively identifying, advocating for, and making high impact improvements to reduce operational toil Within 6 months, you’ll be making a clear impact through: Implement new deploy tooling to help our engineers ship code faster and more safely Partner with product teams to deliver enable them to build, test, deploy, and observe their features to deliver a high-quality product to our customers Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve them, and release them to production. Completing an impactful project that is well-baked, bug-free, and released to the whole engineering organization Working and communicating effectively with other groups across the organization to ensure big-picture alignment and encourage cross-team collaboration Forming a career growth plan with your manager and beginning to work towards it Within 12 months, you’ll make this role your own by: Being the go-to expert of your teams’ systems at the company Owning cross-organizational projects, demonstrating project management skills, consensus building, and strong leadership Actively mitigating risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle Leading technical architecture meetings Mentoring junior engineers, helping them level up technically Building connections with members from other teams through active networking and community building Having opportunities to contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout engineers Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $164,120 (min), $205,200 (mid), $246,180 (max) USD annually Zone 2 (All other US states): $149,200 (min), $186,500 (mid), $223,800 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Build and maintain scalable, reliable data pipelines and curated datasets to support analytics and business stakeholders. | 5+ years data engineering experience with strong SQL, Python, ELT frameworks (dbt), orchestration (Airflow), and collaboration with cross-functional teams. | Sprout Social is looking for a Data Engineer to join our Data Foundations team. This team builds the internal data infrastructure, pipelines, and products that empower analytics, data science, and business stakeholders across Sprout. While our software engineers are focused on delivering customer-facing platform features, our data engineers specialize in ensuring data is reliable, well-modeled, and accessible to fuel smarter decisions and internal innovation. Why join Sprout Social’s Data Engineering team? Sprout Social empowers businesses worldwide to harness the immense potential of social media in today’s digital-first world. Processing over one billion social messages daily, our platform delivers insights and actionable intelligence to more than 30,000 brands. These insights guide strategic decisions, drive growth, and foster deeper connections with customers. Our Data Foundations team plays a critical role in this by enabling Sprout’s internal stakeholders—analytics, product, finance, sales, and beyond—to work with trustworthy, scalable, and reusable data. You’ll be helping build the pipelines, curated datasets, and data products that unlock value across the business and extend Sprout’s data-driven culture. What you’ll do Implement ELT with managed connectors and/or open-source ingestion; codify transformations with frameworks that bring testing, CI/CD, and data contracts to analytics code. Create robust data ingest from both common and custom sources; design resilient models that serve analytics, experimentation, and operations. Partner with product and business stakeholders to define clear metrics and a semantic layer. Implement best practices in schema design, data modeling, and metadata management. Own and evolve internal data infrastructure for quality, monitoring, and discoverability. Provide pragmatic analyst and data science support (SQL debugging, orchestration bootstraps, troubleshooting) to unblock teams while the function scales. Mentor Sprout’s Data Eng team members and help in the hiring process. Partner with software engineering teams where application data intersects with internal pipelines—ensuring business-critical data is clean, structured, and usable. What you’ll bring We’re looking for a data engineer with a strong foundation in data infrastructure and a passion for enabling others to succeed through high-quality data. The minimum qualifications for this role include: 5+ years of professional experience in data engineering or at least 5 years of hands-on experience building, deploying, and maintaining production-grade data infrastructure and pipelines. Advanced/Expert level in SQL (e.g. MySQL, PostgreSQL) and data modeling; Proven experience modeling across a diversity of business domains. Proficiency in Python. Working familiarity with ELT + transformation frameworks (e.g., dbt) and with orchestrators (e.g., Airflow, dbt.). Experience building internal data products (curated datasets, semantic layers, or reusable modeling frameworks). Pragmatic engineering habits: testing, version control, PR reviews, incident management, incident CI/CD, documentation, and observability for data. Built transformations with dbt (or similar) and managed semantic layers/metrics for BI (Tableau, Hex, Looker). Demonstrated experience collaborating with stakeholders from functions such as Product, Analytics, or Finance to gather requirements, define project scope, and deliver data solutions. Preferred qualifications for this role include: Understanding of data quality frameworks, testing, and monitoring practices. Familiarity with event-driven or streaming frameworks (Kafka or NSQ, Kinesis, Pub/Sub). Exposure to cloud infrastructure (AWS, GCP, or Azure) and cost optimization for data platforms. How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout’s New Hire onboarding program and meet peers across Data Foundations, Data Science, Engineering. Learn the team’s existing data stack, pipelines, and modeling frameworks. Shadow teammates to understand how internal stakeholders use curated datasets today. Partner with your manager to scope your first pipeline or modeling task to own. Within 3-6 months, you’ll start hitting your stride by: Delivering your first production-ready pipeline, dataset, or internal data product. Collaborating with analysts and data scientists on requirements for reusable modeling layers. Gaining deeper familiarity with Sprout’s data warehouse(s) and orchestration environment—and starting to suggest improvements. Audit our existing deployment procedures. Add data sources to our production data warehouse. Within 12 months, you’ll make this role your own by: Taking technical ownership of a set of pipelines or data products relied on by stakeholders across the business. Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve the code, and get it pushed to production. Acting as a mentor to newer members of the Data Foundations team while continuing to grow your own expertise. Helping shape the team’s roadmap and long-term data foundations strategy. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. You can confirm the pay zone for your specific location with your recruiter during your interview process. For this role, our current base pay ranges for new hires in each zone are: Zone 1 (New York, California, Washington): $162,448 (min), $203,060 (mid), $243,672 (max) USD annually Zone 2 (All other US states): $147,700 (min), $184,600 (mid), $221,500 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Lead the foundational integrations and automations between internal services and tooling. Oversee the design, development, and maintenance of RPA workflows and manage the integration of core enterprise systems. | Bachelor’s degree in a related field and 5+ years of experience in automation engineering or systems integration are required. Candidates should also have 3+ years in a leadership role and hands-on experience with RPA platforms. | Description Sprout Social is looking to hire a Manager, Internal Integration and Automation to the IT team. Position Summary Sprout Social is seeking a Manager to lead the foundational integrations and automations (leveraging AI where applicable) between the internal services and tooling we provide to our employees. This role will work closely with the VP of IT, Security, and Compliance, as well as other executive leaders, to shape the long-term vision for intelligent automation that transforms how our teams work, collaborate, and deliver value. An ideal candidate must possess a blend of business acumen, technical expertise, and soft skills, including leadership, communication, and problem-solving abilities, to be successful. Why join Sprout’s IT team? Sprout’s Corporate IT team is a combination of adjacent squads working on projects under one umbrella. This unique structure presents an exciting opportunity to grow your career in technology, offering exposure to projects across our entire discipline—something you don’t often find in other organizations. It allows us to move quickly and collaborate with minimal friction or red tape. As a part of this team, you’re also given the space and encouraged to stretch beyond your core function to make a deeper impact on the broader organization. In short, the work you do here matters, and you’ll feel that day in and day out. What you’ll do Team Leadership & Strategy Lead, mentor, and develop a small team of automation engineers as they hone their craft, fostering a culture of innovation, accountability, and continuous improvement. Define the team’s roadmap, aligning initiatives with organizational priorities and measurable business outcomes. Define feasible AI use cases that directly align with business KPIs, ensuring measurable outcomes (e.g., cost savings, productivity improvements). Automation & RPA Oversight Oversee the design, development, and maintenance of RPA workflows using platforms like SnapLogic, Okta workflows, etc. Evaluate requests for and implement automation opportunities to reduce manual effort, improve accuracy, and increase operational efficiency across the organization. Ensure proper governance, documentation, and change management for all automation solutions. Systems Integration Manage the integration of core enterprise systems (e.g., CRM, ERP, HRIS) through APIs, middleware, and other automation tools. Partner with IT and engineering teams to ensure secure and scalable integration solutions. Identify and resolve system interdependencies and technical challenges. AI Implementation & Innovation Participate in the evaluation and integration of AI technologies, features, and functionality into internal tools and processes. Collaborate with business and technical stakeholders to identify use cases for AI-driven features that enhance productivity and decision-making. Stay current with emerging AI/ML trends, tools, and frameworks to shape the company’s internal AI strategy. Collaboration & Stakeholder Management Act as the primary liaison between automation, IT, and business teams to understand requirements and deliver tailored solutions. Communicate project status, risks, and outcomes to leadership and other stakeholders. Manage vendor relationships and evaluate third-party tools to optimize automation and AI initiatives. Compliance & Security Ensure that automation and AI initiatives comply with company security policies, data privacy regulations, and best practices. Partner with InfoSec teams to evaluate risks and implement appropriate safeguards. What you’ll bring If you're a strategic thinker with a passion for technology, a knack for problem-solving, and an ability to lead teams in a fast-paced environment, we’d love to talk with you! The minimum qualifications for this role include: Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent practical experience). 5+ years of experience in automation engineering, RPA development, or systems integration. 3+ years of experience in a leadership or people management role, preferably in automation or IT engineering teams. Hands-on experience with RPA platforms (e.g., UiPath, Blue Prism, Automation Anywhere, Snaplogic, etc). Solid understanding of APIs, webhooks, and integration patterns between enterprise systems (e.g., CRM, ERP, HRIS). Basic knowledge of AI/ML concepts and how they can be applied in internal tools or process automation. Strong understanding of software development practices (SDLC, CI/CD) and scripting languages (e.g., Python, PowerShell). Preferred qualifications for this role include: Experience with AI/ML integration in business applications, such as leveraging LLMs or AI APIs (e.g. OpenAI). Familiarity with workflow orchestration tools (e.g., Snaplogic, Airflow, etc). Relevant RPA certifications (e.g., UiPath Advanced Developer, Blue Prism Professional). AI/ML certifications (e.g., Microsoft AI Fundamentals) or related cloud certifications. How you’ll grow: Within 1 month, you’ll plant your roots, including Meet with key stakeholders (IT, business units, and leadership) to understand current processes, priorities, and pain points. Review existing RPA workflows, integrations, and toolsets to assess their effectiveness and identify opportunities for quick wins. Conduct initial discovery sessions with internal teams to identify potential AI use cases that enhance productivity or improve systems. Conduct 1:1s with each automation engineer to understand skills, career goals, and current challenges. Assume ownership of team rituals, including standups, sprint planning, and reporting processes. Within 3 months, you’ll start hitting your stride by: Have a solid understanding of existing and begin to define new priorities, project milestones, and success metrics for automation and AI initiatives. Implement a formal process for reporting to leadership on the ROI of automation and AI projects and initiatives. Complete a quick-win automation project that demonstrates immediate value (e.g., reducing repetitive manual tasks). Begin improving the documentation of current integrations and identify areas for improved reliability, performance, and security. Evaluate existing automation platforms, integration tools, and internal AI solutions to ensure they meet current and future needs. Within 6 months, you’ll be making a clear impact through: Implement and evaluate the success of at least one AI-driven feature within internal tools. Develop standards, best practices, and a centralized repository for automation processes. Provide targeted training (RPA certifications, AI/ML fundamentals) to upskill the team. Complete enhancements to critical system integrations to improve data flow and reduce failure points. Implement metrics (e.g., hours saved, error reduction, ROI) to track the impact of automation initiatives. Within 12 months, you’ll make this role your own by: Scale automation initiatives across multiple departments, achieving a defined target (e.g., 20% reduction in repetitive manual tasks). Build relationships with AI and automation vendors to explore advanced capabilities and cost efficiencies. Steer an agreed long-term strategy for intelligent automation, combining RPA, AI, and workflow orchestration to position the company as a leader in internal automation. Surprise us! Use your unique ideas and abilities to change Sprout in beneficial ways that we haven’t even considered yet. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $135,872 (min), $169,800 (mid), $203,808 (max) USD annually Zone 2 (All other US states): $123,500 (min), $154,400 (mid), $185,300 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Lead global social media strategy and execution, represent the brand externally, influence product development, and drive enterprise social leadership. | 10+ years in social media with 3+ years in leadership at enterprise level, expertise in social platforms and marketing tools, and experience with content creation and influencer strategies. | Description Sprout Social is looking to hire a bold, visionary Director of Social Media to lead our global social media and influencer marketing strategy across platforms. Why join Sprout's Marketing team?At Sprout Social, we don't just market products-we set the pace for how breakthrough brands connect with the world. We are social intelligence powering the future of customer connection, and our Marketing team is a driving force behind turning that vision into reality. We put our customers at the heart of our strategy to drive market leadership, generate demand and increase customer retention, all in close partnership with our Sales and CX teams. We lead with clarity, act with speed and measure success by the business results we create. Here, you'll have the freedom to test bold ideas, learn fast and shape the future-not only for Sprout, but for the global brands we empower. If you're ready to set the bar higher, own your impact and accelerate your career, this is where you belong. What you'll do We're looking for a bold, visionary Director of Social Media to lead our global social media strategy across platforms including LinkedIn, TikTok, Instagram, YouTube, Reddit, and X (formerly Twitter). This role is not just about content-it's about shaping industry conversations, elevating customer experiences, and setting the gold standard for enterprise social leadership. In this role, you won't just run social-you'll redefine it for the industry. You'll be part strategist, part creator, part evangelist, and part futurist. You'll drive conversations that matter around social ROI, AI, marketing technology, creators, and more. You'll influence products that shape the industry, and help our customers become heroes inside their own organizations. What you'll bring Social Media Leadership & Strategy • Lead a global social media function, including channel strategy, planning, content creation, publishing, and performance reporting across LinkedIn, TikTok, Instagram, YouTube, Reddit, and X. • Set a clear and differentiated social vision aligned with business goals, emerging platform trends, and audience behaviors. • Craft strategic narratives that break through noise and connect with enterprise audiences at scale. • Elevate our brand presence with purpose-driven, culturally relevant content that resonates with executives, practitioners, and creators alike. Thought Leadership & Influence • Represent the brand as a respected voice in the industry-on stage, online, and in strategic conversations with C-suite customers. • Publish and amplify POVs that shape the future of social, content, and marketing more broadly. • Serve as a presence on high-profile client calls, inspiring brands with practical insight and bold ideas. • Lead with AI:Research, experiment, and implement new technology and approaches from the rapidly evolving AI toolset not only to accelerate the work of the Social Media Marketing team, but to transform the way the team works and what they deliver to the business Enterprise Expertise & Customer Impact • Bring firsthand experience managing complex, enterprise-scale social programs-with the ability to translate that into actionable guidance for our customers. • Guide our customer community with frameworks, storytelling, and examples that elevate their programs and demonstrate social's impact on business outcomes. • Partner with Customer Success, Sales, and Marketing to make social a cornerstone of customer engagement. Strategic Partner to Product • Work closely with our Product and Innovation teams to translate customer needs and market shifts into product feedback, roadmap input, and new feature ideas. • Advocate on behalf of customers and creators, ensuring social functionality and workflows meet real-world enterprise challenges. • Be the voice our product team relies on before they ship-your opinion will carry weight across the roadmap. The minimum qualifications for this role include: • 10+ years in social media and/or a combination of social media and brand marketing, with at least 3+ in a leadership role at an enterprise or high-growth brand. • Fluent in the strengths, quirks, and formats of each social platform, know how to adapt messaging accordingly, and are deeply familiar with Sprout and/or other social media management platforms and marketing attribution/measurement tools like Salesforce, HubSpot, and Marketo Measure. • Expert understanding of content creation tools (eg. CapCut, Final Cut Pro, Canva, DaVinci Resolve Studio) and know what good organic social content looks like and how to create it. You also have a strong command of paid promotion and influencer engagement strategies. Preferred qualifications for this role include: • Big-brand fluency: You've led social for Fortune 500s, beloved consumer brands, or category-defining B2B companies. • Have worked closely with creators and influencers to scale social media programs. • On-camera confidence or public speaking experience. How you'll grow Within 1 month, you'll plant your roots, including: • Building relationships across the Marketing, Product, Customer Success, and Sales teams to understand cross-functional priorities and audiences. • Auditing current social strategies, content, and performance to identify quick wins and opportunities. • Establishing a clear vision for your social leadership-including voice, tone, content themes, and audience focus. Within 3 months, you'll start hitting your stride by: • Launching a refreshed, integrated multi-platform social program that reflects the brand's authority, creativity, and enterprise positioning. • Representing the company externally through thought leadership content, industry conversations, and events. • Advising top customers with strategic guidance that demonstrates our platform's value and your deep expertise. Within 6 months, you'll be making a clear impact through: • Driving measurable growth in brand visibility, audience engagement, and executive reach on key platforms like LinkedIn and TikTok. • Influencing product and content roadmaps based on social signals, customer needs, and emerging trends. • Becoming a go-to strategic partner for internal teams and external stakeholders seeking social expertise. Within 12 months, you'll make this role your own by: • Setting the standard for what enterprise social leadership looks like in our category-and being recognized as such. • Establishing scalable frameworks and playbooks that elevate how our customers approach social media across industries. • Playing a pivotal role in shaping both company reputation and customer outcomes through the power of social. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. If you're ready to take the lead in shaping how enterprise brands approach social-this is your moment. Our Benefits Program We're proud to regularly be recognized for our team, product and culture. Our benefits program includes: • Insurance and benefit options that are built for both individuals and families • Progressive policies to support work/life balance, like our flexible paid time off and parental leave program • High-quality and well-maintained equipment-your computer will never prevent you from doing your best • Wellness initiatives to ensure both health and mental well-being of our team • Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives. • Growing corporate social responsibility program that is driven by the involvement and passion of our team members • Beautiful, convenient and state-of-the-art offices in Chicago's Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: • Zone 1 (New York, California, Washington): Min $170,280, Mid $212,900, Max $255,420 USD annually • Zone 2 (All other US states): Min $154,800, Mid $193,500, Max $232,200 USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout's equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout's company's 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers "Flexible Paid Time Off" and ten paid holidays. We have outlined the various components to an employee's full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Manage and grow a portfolio of large enterprise customers by driving product adoption, providing strategic guidance, and maintaining strong customer relationships. | 6+ years of customer success experience in B2B SaaS with 2+ years managing enterprise accounts, proven success in retention and growth, strong communication skills, and familiarity with Salesforce, Tableau, and G-Suite. | Description Sprout Social is looking to hire a Customer Success Manager, Strategic to the Sales & Success team. Why join Sprout’s Sales & Success team? Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including Walmart, Under Armour, Salesforce and The Trevor Project. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there. What you’ll do Cultivate strong relationships and inspire customer loyalty for a portfolio of Sprout’s largest customers in our North America market Be the primary point of contact, providing a personalized experience to each and every customer Drive value and product adoption for customers, providing strategic guidance, identifying risk, and growth indicators What you’ll bring The ideal candidate is passionate about customer success and excited to understand what makes customers successful. You pride yourself on being organized and detail oriented. We're looking for someone who has managed direct relationships with customers, with an emphasis on Fortune 500 companies. You should possess the ability to uncover customer challenges and make recommendations to help customers achieve their goals. The ideal candidate will demonstrate technical aptitude and can identify areas of opportunity within the existing platform. If you're passionate about providing an exemplary customer experience and are a team player, we'd love to hear from you! Qualifications These are the minimum qualifications that our hiring team is looking for in this role: 6+ years of experience in Customer Success in B2B SaaS/Software 2+ years of experience in Customer Success in B2B SaaS/Software managing an Enterprise book of business Proven success with retaining, renewing and growing Enterprise-level accounts Experience building relationships, presenting and selling to senior level decision makers across multiple functions Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Excellent communication, interpersonal and writing skills Experience with consulting and providing strategic guidance related to social media and social media tools is a plus. Experience working with the G-Suite, Salesforce & Tableau How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Manager of Customer Success to define key success metrics for your role and how you will measure against them. Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics. Acclimate yourself with the day to day responsibilities of Sprout’s Success Team by shadowing team members, listening to recorded customer calls and working closely with our dedicated Enablement Manager. Within 3 months, you’ll start hitting your stride by: Receive your dedicated book of business and begin familiarizing yourself with your customer base. Establish relationships with customer-facing departments across the organization. Direct customers to Sprout resources such as product guides, webinars, and customer support to encourage product adoption. Respond to high-impact customer issues in a fashion that inspires continued customer loyalty. Actively handle inbound requests and account related questions. Within 6 months, you’ll be making a clear impact through: Maintain product expertise across our platform to serve as the ultimate trusted advisor. Partner with colleagues across departments to address customer feedback and communicate accordingly. Review to-date performance with your manager, identify areas of improvement and establish a plan for career development. Within 12 months, you’ll make this role your own by: Propose and execute independent projects benefiting the whole of Customer Success or Sprout as an organization. Identify individual strengths and how to apply them effectively for continued success. Master the Strategic Business Review and begin visiting customers in person to provide additional value. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $127,600 (min), $159,500 (mid), $175,450 (max) USD annually Zone 2 (All other US states): $116,000 (min), $145,000 (mid), $159,500 (max) USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.