Sprout General Referrals

Manage and grow a portfolio of enterprise customers by providing strategic guidance, fostering loyalty, and ensuring product adoption. | Minimum 6+ years in B2B SaaS customer success, with 2+ years managing enterprise accounts, and experience working with senior decision-makers. | Description Sprout Social is looking to hire a Customer Success Manager, Strategic for the Sales & Customer Experience team. Why join Sprout’s Sales & Customer Experience team? The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there. What you’ll do Cultivate strong relationships and inspire customer loyalty for a portfolio of Sprout’s largest customers in our North America market Be the primary point of contact, providing a personalized experience to each and every customer Drive value and product adoption for customers, providing strategic guidance, identifying risk, and growth indicators What you’ll bring The ideal candidate is passionate about Customer Success and excited to understand what makes customers successful. You pride yourself on being organized and detail oriented. We're looking for someone who has managed direct relationships with customers, with an emphasis on Fortune 500 companies. You should possess the ability to uncover customer challenges and make recommendations to help customers achieve their goals. The ideal candidate will demonstrate technical aptitude and can identify areas of opportunity within the existing platform. If you're passionate about providing an exemplary customer experience and are a team player, we'd love to hear from you! Qualifications These are the minimum qualifications that our hiring team is looking for in this role: 6+ years of experience in Customer Success in B2B SaaS/Software 2+ years of experience in Customer Success in B2B SaaS/Software managing an Enterprise book of business Proven success with retaining, renewing and growing Enterprise-level accounts Experience building relationships, presenting and selling to senior level decision makers across multiple functions Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: Excellent communication, interpersonal and writing skills Experience with consulting and providing strategic guidance related to social media and social media tools is a plus Demonstrated experience collaborating cross-functionally with internal partners such as Account Executives, Professional Services Consultants, Renewal Managers, and other go-to-market teams to deliver seamless customer experiences and drive shared outcomes Experience working with the G-Suite, Salesforce, Gainsight & Tableau How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Partner with the Manager of Customer Success to define key success metrics for your role and how you will measure against them. Begin developing familiarity with our business, platform, and applications, as well as our company’s key metrics. Acclimate yourself with the day to day responsibilities of Sprout’s Success Team by shadowing team members, listening to recorded customer calls and working closely with our dedicated Enablement Manager. Within 3 months, you’ll start hitting your stride by: Receive your dedicated book of business and begin familiarizing yourself with your customer base. Establish relationships with customer-facing departments across the organization. Direct customers to Sprout resources such as product guides, webinars, and customer support to encourage product adoption. Respond to high-impact customer issues in a fashion that inspires continued customer loyalty. Actively handle inbound requests and account related questions. Within 6 months, you’ll be making a clear impact through: Maintain product expertise across our platform to serve as the ultimate trusted advisor. Partner with colleagues across departments to address customer feedback and communicate accordingly. Review to-date performance with your manager, identify areas of improvement and establish a plan for career development. Within 12 months, you’ll make this role your own by: Propose and execute independent projects benefiting the whole of Customer Success or Sprout as an organization. Identify individual strengths and how to apply them effectively for continued success. Master the Strategic Business Review and begin visiting customers in person to provide additional value. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $127,600 - $175,450 USD annually Zone 2 (All other US states): $116,000 - $159,500 USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The incentive plan is uncapped. The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Leading global revenue operations, aligning cross-functional teams, and implementing strategies to optimize revenue and operational effectiveness. | Extensive leadership experience in revenue operations, proven ability to manage high-performing teams, and experience with AI and automation in GTM workflows. | Description Sprout Social is looking to hire a Vice President, Revenue Operations for the Sales & Customer Experience teams. Why join Sprout’s Sales & Customer Experience team? The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there. What you’ll do Lead Global Revenue Operations and serve as a trusted business partner to Sales, Success, and Partner Leadership by implementing strategies to optimize revenue performance, customer success and improve overall operational effectiveness. Lead and inspire a high-performing team of experienced sales/success strategy, compensation, deal desk, and enablement professionals. Drive cross-functional alignment amongst the Global Sales, Marketing, Finance, Product, Partner, and Customer Success teams to ensure seamless execution of go-to-market initiatives. Bring a strong point of view on GTM AI to evaluate and vet opportunities that increase sales organization productivity and automation, moving beyond strategy to practical implementation. Champion a customer-centric approach by designing operations that optimize experiences for both internal and external customers. Advance the precision of forecasting and pipeline execution, focusing on leading indicators to forecast pipeline ahead of revenue. Drive annual revenue, capacity, and go-to-market planning, collaborating closely with the Chief Revenue Officer (“CRO”). Develop and implement strategies to streamline workflows, enhance productivity, and improve the effectiveness of our Sales and Customer Success processes. Utilize data-driven insights to identify trends and make strategic recommendations to drive revenue growth and market expansion. Model inclusive leadership and a culture of high accountability by seeking out diverse perspectives, leading through a lens of equity, and fostering community. What you’ll bring We’re looking for a results-oriented leader who excels at building strong relationships with business partners and distilling complex business challenges into clear, actionable strategies. You are a strategic thinker who maintains a roll-up-your-sleeves mentality to understand business realities, enabling you to implement tactical initiatives that support growth. A strong point of view on GTM AI and automation is essential, with the ability to distinguish between hype and tools that drive real productivity. Beyond your operational expertise, you have proven experience building high-performing teams while fostering a culture of accountability, transparency, and fun. Driven by a growth mindset and strong analytical skills, you will establish trusted partnerships with Finance, Marketing, and Product teams to drive the business forward. The minimum qualifications for this role include: 12+ years of experience in a revenue operations role 5+ years of experience leading revenue operations teams, including experience managing Managers, Senior Managers and Directors Strong interpersonal and communication skills, which could be demonstrated by examples of influencing the GTM team and senior leadership by sharing data insights Proven experience integrating AI and automation into GTM workflows, with examples of how these initiatives increased productivity or forecast precision Knowledge and hands-on experience with the Sales and Marketing tech stack, including Salesforce, Gong, Google Apps, Excel, and Tableau Preferred qualifications for this role include: A previous operational leadership role in a global SaaS Sales environment Experience developing and implementing scalable Sales Operations processes Experience leading and developing diverse, high-performing teams How you’ll grow Within 1 month, you’ll plant your roots, including: Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers. Make a plan with your leader to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to sales operations. Get to know your team (Directors, Managers, and ICs) and work to understand each individual’s current challenges and areas of opportunity. Educate yourself on the current team structure, goals, and overall strengths/weaknesses to form a baseline of where we can solidify processes for future scale. Within 3 months, you’ll start hitting your stride by: Meet with leaders across the global Sales, Customer Success, Finance, Marketing, Product, and Operations organizations who share responsibility for achieving similar targets and identify areas of opportunity. Formulate a strategic plan to elevate our operational maturity, identifying key levers to improve efficiency, predictability, and overall revenue health. Conduct a talent assessment of your team to understand coaching and development opportunities, ensuring you are maximizing talent. Begin coaching and mentoring Directors and Managers to help them elevate their own functions and navigate ambiguity. Within 6 months, you’ll be making a clear impact through: Implement your strategic plan with the support of senior leadership. Establish a cadence with key stakeholders and ensure all reporting, analytics, and insights are in place to effectively measure and improve GTM effectiveness. Move beyond strategy to practical implementation of approved GTM AI opportunities to increase sales organization productivity. Support ongoing initiatives, planning efforts, and ensure your organization is delivering against its expectations . Within 12 months, you’ll make this role your own by: Obtain (solicited and unsolicited) and act upon peer and leadership feedback. Establish and execute a long-term plan for your team, including a holistic view of the business and future-proofing our operations. Promote members on your team and begin creating a bench of new talent. Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet. Of course what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $347,600 - $477,950 USD annually Zone 2 (All other US states): $316,000 - $434,500 USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The minimum amount earned is the fixed base salary. The listed ranges represent the expected earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Execute and optimize account-based marketing programs, including research, personalized outreach, event planning, and performance measurement, to support pipeline growth and deal acceleration. | Extensive experience in targeted marketing programs, strong project management skills, and proficiency with marketing automation and CRM tools, with a proven track record in ABM or demand generation. | Description: The Field Marketing Manager, Verticals (ABM) brings Sprout Social’s account-based marketing strategy to life across priority vertical accounts. This is a highly execution-driven role with an emerging strategic lens. You will own programs end-to-end, translating strategy into action while contributing insights that help evolve and scale Sprout’s broader ABM approach. This role is ideal for a marketer who is action-oriented, curious, and comfortable operating in ambiguity—energized by testing, learning, and building programs that deliver measurable business impact and support ambitious growth. Why join Sprout’s Marketing team? At Sprout Social, we don’t just market products—we set the pace for how breakthrough brands connect with the world. We are social intelligence powering the future of customer connection, and our Marketing team is a driving force behind turning that vision into reality. We put our customers at the heart of our strategy to drive market leadership, generate demand, and increase customer retention, all in close partnership with our Sales and CX teams. We lead with clarity, act with speed, and measure success by the business results we create. Here, you’ll have the freedom to test bold ideas, learn fast, and shape the future—not only for Sprout, but for the global brands we empower. If you’re ready to set the bar higher, own your impact, and accelerate your career, this is where you belong. What you’ll do: Execute holistic, consultative ABM programs across 1:1, 1:few, and 1:many cohorts—translating strategy into highly targeted, account-specific experiences that support pipeline creation and acceleration. Conduct account and industry research to inform personalized messaging, outreach, and program design, including insights into buying committees, competitive landscape, timing signals, and business priorities. Deliver white-glove support for priority accounts (1:1), ensuring a seamless, premium experience across all touchpoints—from first engagement through opportunity acceleration. Plan and execute targeted ABM tactics, including: Executive and field events (dinners, workshops, sporting suites, roundtables) Virtual and in-person webinars tailored to account and vertical needs Strategic gifting and direct mail aligned to account insights and deal stages Coordinated outbound plays in partnership with Sales and XDRsOwn end-to-end execution of ABM programs, managing timelines, vendors, logistics, and internal stakeholders to ensure flawless delivery. Partner closely with Sales and XDR teams to align on account strategy, outreach sequencing, and follow-up motions that drive engagement and deal progression. Support personalization at scale by operationalizing research insights into repeatable ABM plays for broader cohorts. Track, measure, and report on performance, including account engagement, pipeline influenced, pipeline created, and deal acceleration metrics. Document ABM plays and learnings to improve repeatability, scalability, and cross-functional visibility globally. Continuously test and optimize ABM tactics, bringing forward insights and recommendations to evolve our approach and improve impact over time. Regularly report results and insights to Marketing and Sales leadership, as well as Marketing peers, by monitoring performance via marketing dashboards and analysis tools. What you’ll bring: You are a true partner to both Sales and Marketing—collaborating across the organization to execute account-based programs that fuel pipeline, accelerate opportunities, and create a seamless customer buying journey. You combine strategic vision with hands-on execution, balancing big-picture thinking with an eye for detail. Strategic & Consultative Mindset A strong foundation in account-based marketing principles, with hands-on experience supporting 1:1, 1:few, and 1:many ABM motions across different stages of the funnel. The ability to translate account, industry, and buying-committee insights into actionable programs that feel intentional, relevant, and timely to each audience. Comfort operating in ambiguity—able to take a strategic direction and independently turn it into a clear execution plan without needing heavy oversight. Research & Insight-Driven Execution Proven ability to conduct deep account and industry research, synthesizing signals such as competitive context, org structure, intent data, and business priorities to inform program design. A thoughtful approach to personalization—knowing when to go highly bespoke versus scaled-but-relevant to maximize impact and efficiency. Program Ownership Experience delivering program outputs for executives and strategic accounts, with meticulous attention to detail and a high bar for quality. Confidence managing end-to-end execution of ABM programs, including events, gifting, webinars, and outbound plays—owning timelines, logistics, vendors, and internal coordination. A strong sense of ownership and accountability, ensuring programs move from idea to execution to measurement without stalls. Sales Partnership & Cross-Functional Collaboration A collaborative, service-oriented approach to partnering with Sales, XDRs, and Marketing stakeholders, grounded in shared engagement, pipeline, and revenue goals. Experience supporting outbound and deal-acceleration motions, including coordinating outreach timing, follow-up plans, and account-specific messaging. Comfortable acting as the connective tissue between teams—bridging strategy, execution, and communication to keep programs moving forward. Operational Rigor & Measurement Familiarity with marketing and sales tools (SFDC, Tableau, Hex) and an understanding of how ABM programs are measured. A disciplined approach to documentation, playbooks, and process creation to ensure repeatability and scalability. Curiosity around performance—consistently looking at results, learning from what worked (or didn’t), and applying insights to future programs. Mindset & Ways of Thinking Action-oriented and solutions-focused, with a bias toward progress over perfection. Highly organized, detail-driven and dependable—trusted to run complex programs independently. Energized by collaboration, experimentation, and delivering experiences that genuinely resonate with customers and prospects. The minimum qualifications for this role include: 6–8+ years of experience in field marketing, ABM, demand generation, campaign, or integrated marketing Hands-on experience executing account-based or highly targeted marketing programs Strong project management skills with the ability to juggle multiple initiatives and stakeholders Track record of planning and running regional marketing programs aligned with sales targets Ability to analyze campaign metrics and provide actionable insights Preferred qualifications for this role include: Experience working with sales teams dedicated to verticals/industries, in particular Public Sector, Travel, Tourism and Hospitality, Healthcare, and/or Financial Services Experience using ABM platforms (6Sense) and CRM/marketing automation tools (Marketo, Salesforce) How you’ll grow: This role is designed to help you build confidence, ownership, and strategic impact over time—starting with strong execution and growing into a trusted ABM partner for our vertical Sales teams. Within 1 month, you’ll plant your roots, including: Building a strong foundation by ramping on Sprout Social’s ABM strategy, vertical priorities, and sales motions Establishing relationships with key Sales, XDR, and Marketing partners aligned to your verticals Learning our ABM tools, dashboards, and processes, including how we measure engagement, pipeline influence, and acceleration Beginning to support existing ABM programs by contributing research, coordination, and execution support Within 3 months, you’ll start hitting your stride by: Independently owning and executing ABM programs across 1:1, 1:few, and 1:many cohorts for assigned verticals Leading account and industry research to inform personalization, messaging, and program design Partnering confidently with Sales and XDRs on account strategy, outreach timing, and follow-up plans Tracking and reporting on performance Beginning to document ABM plays and learnings to support repeatability and scale Within 6 months, you’ll be making a clear impact through: Being a trusted ABM partner to your vertical Sales teams—proactively recommending programs that drive pipeline creation and deal acceleration Running multiple ABM motions end-to-end, including events, webinars, gifting, and coordinated outbound plays Applying performance insights to refine targeting, tactics, and sequencing across cohorts Contributing ideas and recommendations that help evolve Sprout’s vertical ABM strategy Demonstrating consistent ownership, reliability, and strong cross-functional collaboration Within 12 months, you’ll make this role your own by: Serving as a subject-matter expert on vertical ABM best practices, sharing learnings across the broader Marketing organization Playing a meaningful role in shaping how Sprout Social continues to scale and mature its ABM approach across the organization Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager. Our Benefits Program: We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents. Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources. Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match). Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind. Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year. Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family. Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being. Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet. Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations. Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: Zone 1 (New York, California, Washington): $119,300 -$164,010 USD annually Zone 2 (All other US states): $108,400 -$149,050 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

The Director of Customer Adoption will design the strategy for scaled success and optimize the team and operating model to execute it. This role involves setting and tracking performance metrics to ensure accountability for adoption and retention goals. | Candidates should have over 10 years of experience in Customer Success or related SaaS leadership roles, with at least 3 years in people management. Expertise in designing engagement strategies and strong operational acumen with tools like Gainsight and Salesforce is required. | Description Sprout Social is looking to hire a Director, Customer Adoption for the Customer Experience team. Why join Sprout’s Customer Experience team? Sprout Social’s Customer Experience division is evolving to meet the future of customer engagement. With a high bar for excellence and innovation, the Support & Adoption Operations team combines world-class support with proactive, data-driven engagement. Our mission is to revolutionize how we empower customers by leveraging automation, insights, and operational rigor to deliver adoption, retention, and growth at scale. The Director of Customer Adoption will not only design the strategy for scaled success, but also optimize the team and operating model to execute it. You will be responsible for setting and tracking performance metrics across the scaled book of business, ensuring the team is accountable to adoption, logo retention, and Net Dollar Retention (NDR) goals. This role will establish clear KPIs, introduce stretch goals, and create reporting frameworks that make progress visible at every level of the organization. As both a strategic leader and operational driver, you will build scalable systems and team structures that consistently deliver measurable impact for customers and for Sprout. The ideal candidate is both visionary and operational. You can architect scalable systems that marry proactive customer strategy with operational excellence, and you are energized by cross-functional collaboration across Support, Success, Sales, Product, and Data teams. What you’ll do Build & Scale Adoption Frameworks Design, operationalize, and continuously refine scalable adoption programs, blending automation, Gainsight playbooks, and digital-first engagement strategies. Operationalize Risk & Opportunity Signals Partner with Ops and Data teams to surface leading indicators of risk (low adoption, disengagement, churn behaviors) and opportunity (expansion, upsell readiness). Translate insights into actionable workflows for customer operations and success teams. Drive Proactive Customer Engagement Create lifecycle-based engagement models spanning onboarding, utilization, expansion, and renewal readiness. Ensure customers receive timely and value-focused outreach that accelerates adoption and reduces churn. Own Systems & Tools Strategy Partner with Success and Support Ops to optimize Gainsight, Zendesk, and other CX tools for scaled adoption. Ensure workflows, CTAs, and dashboards align to business priorities and enable efficient execution. Partner Cross-Functionally Serve as the connective tissue between CX, Product, and Revenue teams, ensuring customer insights are shared, acted on, and tied back to measurable business outcomes. What you’ll bring The minimum qualifications for this role include: 10+ years of experience in Customer Success, Scaled Success, Support Operations, or related SaaS CX leadership roles 3+ years in people management, with demonstrated success leading high-performing, cross-functional teams Expertise in designing scaled engagement strategies, lifecycle playbooks, or digital adoption programs Strong operational acumen with experience in Gainsight (or similar), Salesforce, and CX engagement tools Data-driven decision maker with proven ability to define and track KPIs that drive adoption, retention, and growth Preferred qualifications for this role include: Proven experience leading Customer Success or Operations functions in high-growth SaaS environments, with a focus on scaling teams, processes, and systems from the ground up Demonstrated success driving automation, AI/ML-driven insights, or digital engagement strategies Strong executive presence and communication skills, with the ability to influence across senior stakeholders Passion for operational excellence and continuous improvement in the customer experience How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout’s onboarding, gaining a deep understanding of our products, values, and customer engagement model Build relationships with Support, Success, Product, and Revenue leaders Review current team workflows in Gainsight and Zendesk, CTAs, and adoption playbooks Within 3 months, you’ll start hitting your stride by: Define a clear vision for scaled adoption strategy across lifecycle stages (onboarding, utilization, renewals, expansion) Partner with Operations to establish reporting frameworks and dashboards that track customer health, adoption, retention, early signals of churn, and team performance Set KPIs and stretch goals for the team aligned to business priorities Within 6 months, you’ll be making a clear impact through: Launch at least two new scaled adoption initiatives, leveraging automation and data-driven insights Drive measurable improvement in adoption KPIs (logins, feature usage, active users) across the Foundations book of business Partner with Product and CX Ops to surface and act on the top 5 customer risk trends Within 12 months, you’ll make this role your own by: Deliver a measurable increase in adoption and retention within the scaled segment Optimize the team and operational structure to support global growth and future scale Establish Sprout’s Adoption Operations team as a model of innovation and operational excellence in the SaaS industry Surprise us—bring a new idea or approach that transforms the way we engage customers at scale Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are: Zone 1 (New York, California, Washington): $142,560 (min), $178,200 (mid), $196,020 (max) USD annually Zone 2 (All other US states): $129,600 (min), $162,000 (mid), $178,200 (max) USD annually OTE is governed by an incentive plan. It is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The minimum amount earned is the fixed base salary. The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Lead a high-functioning engineering team to deliver quality results and influence the architecture and design of products. Collaborate with cross-functional teams to align on strategy and execution. | Candidates should have over 5 years of experience in enterprise-level software systems and at least 4 years managing engineering teams. A strong emphasis on delivery, execution, and measurable outcomes is required. | Description Sprout Social is looking to hire an Engineering Manager to join our Engineering team. Why join Sprout’s Engineering team? With collaborative, cross-functional teams that span mobile, front-end, back-end, and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. You’ll get to work on a “tech-giant” scale, steering our engineering team to make an impact on our company and our customers. As a leader of a dynamic team, you will not only influence the architecture, design, and roadmap of your team, but also inform how our products and services interconnect. Join other empathetic leaders on our Engineering Leadership team who help each other grow and learn while we support and guide our teams to deliver world-class products. What you’ll do Build a high functioning, well-motivated engineering team and lead them to iteratively deliver quality results Leverage your experience in building and maintaining highly scalable and reliable software systems to grow and tune our software services stack. Grow your team of engineers by example with effective feedback, coaching, and career development. Lead the team through product and technical road maps, and partner with cross functional and engineering leaders to align on strategy, planning and execution for your team Drive consistent, high-quality execution by setting clear expectations, regularly tracking progress on deliverables, and proactively addressing challenges. Uphold standards for development and product quality for your team and support team’s on-call rotations Leverage data and metrics to monitor team performance, ensure accountability, establish KPIs to meet OKR and roadmap goals. What you’ll bring We’re looking for a results oriented, collaborative, pragmatic, inspiring engineering leader to help our teams succeed. If you’re passionate about leading teams to solve hard problems that deliver meaningful customer value, while fostering a culture of learning and collaboration, we’d love to talk with you! The minimum qualifications for this role include: 5+ years of experience in building, scaling, and maintaining enterprise level software systems in a production environment, with expertise in back-end development and a focus on high availability solutions. 4+ years of experience managing and leading high performing engineering teams, with a strong emphasis on delivery, execution, and achieving measurable business outcomes. 4+ years of experience delivering engineering projects and initiatives, including ensuring the delivery of a team’s roadmap, prioritizing technical improvements with cross-functional teams, and communicating progress with business stakeholders Preferred qualifications for this role include: Proven ability to drive strategic change within engineering teams, balancing short term delivery goals with long term technical sustainability and product growth. Experience developing enterprise level distributed applications using distributed queuing systems, service-oriented architectures, etc. Experience with data systems operating at scale, Elasticsearch, MySQL, HBase, etc. Experience programming in an object oriented language such as Java, Python, C# or C++ How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn the team's current Mission, Goals, and Objectives along with future product roadmaps. Begin to understand the capabilities and limitations of our platform, web, and mobile technologies. Start to build relationships with the team. Start to learn the capabilities and limitations of the social network APIs we integrate with. Learn Sprout's management practices and tools. Deploy and make changes to our production systems. Provide regular technical guidance and feedback through code reviews. Establish a clear execution plan by identifying quick wins and aligning with the team on immediate priorities and goals. Develop an understanding of team workflows and identify any initial adjustments that could improve delivery efficiency. Within 3 months, you’ll start hitting your stride by: Implement early tracking and accountability measures to monitor team progress on key deliverables and address roadblocks as they arise. Set up regular execution reviews with your team to keep projects aligned with the roadmap and identify areas for process improvement. Participate in architectural discussions and decisions, asking the right questions to push your team to successful outcomes. Analyze trends with bugs and help the team identify where to best focus. Help the team shape the technical roadmap for long term success. Assume management of the engineers on your team, Identify career growth opportunities and work with them on goals. Start 1:1s with everyone on the team and continue building relationships. Help the team improve processes and team rituals. Build relationships with our infrastructure, product, and support teams and identify ways your team can be more proactive and effective. Successfully complete your first support week rotation. Within 6 months, you’ll be making a clear impact through: Ensure measurable progress on major deliverables, guiding your team to meet key milestones and adapt plans to address any execution challenges. Establish team-wide accountability by setting specific, actionable metrics for team performance, leveraging data to support continuous improvement. Guide your team through and contribute to the successful launch of a major feature. Understand the business goals and help the team balance technical debt, bugs, and product features. Start to grow your leaders and ensure they are focused on the right things. Lead performance review and career band calibration process for your team. Proactively focus your team on the right problems. Within 12 months, you’ll make this role your own by: Refine execution processes by standardizing successful workflows, ensuring consistent, high-quality delivery across projects. Champion a culture of continuous improvement, encouraging team members to proactively identify and resolve execution issues to maintain momentum on deliverables. Have development plans in place for your team and hold them accountable. Get acclimated to the hiring process and contribute to the recruitment and interviewing processes Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet. Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $203,632 (min), $254,500 (mid), $305,448 (max) USD annually Zone 2 (All other US states): $185,100 (min), $231,400 (mid), $277,700 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Lead and execute sales operational strategies, manage cross-functional initiatives, develop reporting infrastructure, communicate strategic updates, and mentor junior team members to optimize sales performance and drive revenue growth. | 6-8+ years in sales or business operations leadership in high-growth or enterprise SaaS environments, expertise in sales processes, forecasting, cross-functional collaboration, project management, Salesforce, data analytics, and strong communication and leadership skills. | Description Sprout Social is looking to hire a Senior Business Operations Manager, Global Enterprise for the Revenue Operations team. Why join Sprout’s Sales & Success team? Joining the Sales & Success team at Sprout Social is an opportunity to accelerate your career. We’re a dynamic team working to support and scale the leading social media management platform for businesses. You’ll work alongside some of the sharpest minds in the industry while engaging with major brands like Kroger, Reebok, Salesforce, and Canva. You’ll have the opportunity to design your own career path and shape the future of our business—we’re committed to helping you get where you want to go! What you’ll do Collaborate closely with the VP of Global Enterprise Sales and Senior leadership to define and drive strategic initiatives for the ENT organization. Lead the execution of sales operational strategies, managing cross-functional initiatives that improve sales performance, pipeline velocity, and forecasting accuracy. Develop and maintain dashboards and reporting infrastructure, providing data-driven insights to optimize sales performance and leadership decision-making. Own communication function to the Enterprise organization (ICs and Leadership)—this includes distilling and succinctly explaining important updates and process changes, delivering strategic direction and ghostwriting communication/presentations on behalf of Sales leadership. Partner with cross-functional teams (Sales, Marketing Product, Customer Success, Finance) to support sales growth and streamline operations and alignment across groups. Act as a trusted advisor to senior leadership, preparing executive presentations and reports that communicate progress, goals, and performance metrics. Lead strategic projects from ideation to execution, ensuring timely delivery and alignment with the company’s strategic vision. Ensure resource allocation is aligned with business priorities and growth targets. Provide mentorship and leadership to junior team members, fostering a culture of accountability, innovation, and continuous improvement. What you’ll bring We’re seeking a candidate who combines strategic thinking with hands-on operational excellence in a high-growth environment. The ideal candidate has a proven track record of driving change and improvement through collaboration and influence. You will have deep experience in sales operations, process optimization, and cross-functional leadership. The minimum qualifications for this role include: 6 - 8+ years of experience in sales operations, business operations or a related leadership role in high-growth or enterprise environments. Proven expertise in managing sales processes, forecasting, pipeline management and driving revenue growth through operational improvements. Strong experience collaborating across Sales, Marketing, Customer Success and Finance teams to ensure alignment and drive execution. Ability to manage complex projects and initiatives with a track record of successfully leading cross-functional teams toward measurable outcomes. Preferred qualifications for this role include: Experience in SaaS or Enterprise Sales environments Expertise in Salesforce and data analytics tools to drive sales insights Prior experience working on large-scale operational projects and program management Exceptional written and verbal communication skills, with the ability to prepare executive presentations and reports that convey strategic insights. Strong leadership and team development skills, with a passion for mentoring and developing high-performing teams. How you’ll grow Within 1 month, you’ll plant your roots, including: Completing Sprout Social’s onboarding and getting acquainted with our products, processes, and strategic goals. Establishing relationships with key stakeholders in Rev Ops, Sales, Marketing and Success. Assessing current sales operations and identifying areas for immediate improvement. Within 3 months, you’ll start hitting your stride by: Leading projects and delivering actionable insights to optimize sales performance. Refining sales processes and developing key reporting infrastructure to measure success. Aligning operational initiatives with broader business goals in collaboration with leadership. Communicating updates and important campaign initiatives to the rest of the team. Within 6 months, you’ll be making a clear impact through: Delivering measurable improvements in sales productivity and operational efficiency. Implementing scalable systems and processes that support long-term revenue growth. Serving as a trusted advisor to senior leadership and driving cross-functional collaboration. Owning all strategic communications to / on behalf of Enterprise—org-wide emails, leadership decks, All Hands presentations, change management comms—ensuring a clear and consistent voice and action-oriented messaging. Within 12 months, you’ll make this role your own by: Leading the execution of large-scale, high-impact projects and initiatives that drive business growth. Acting as a strategic thought leader, influencing key decisions across Sales, Marketing, and Revenue Operations. Shaping the future of Sprout’s operations model and continuously improving operational efficiency. Surprise us! Use your unique ideas and abilities to change the Enterprise Team in beneficial ways that we haven’t even considered yet. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $141,057 (min), $176,300 (mid), $211,585 (max) USD annually Zone 2 (All other US states): $128,200 (min), $160,300 (mid), $176,330 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Lead and develop secure, scalable infrastructure and tooling across engineering teams with a focus on automation, security, and deployment. | 4+ years software development, 3+ years in object-oriented languages (Java, Python, C#), 2+ years CI/CD experience, leadership in engineering projects, AWS experience preferred. | Description Sprout Social is looking to hire a Senior Software Engineer to the Engineering team. Why join Sprout’s Engineering team? With collaborative cross-functional teams that span mobile, front-end, back-end and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. On a daily basis, we process tens of billions of requests and tens of billions of asynchronous events. We also ingest billions of social messages every day, and ship more than 1,000 production deployments every month. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career. What you’ll do Create “Paved Roads”: standard production-ready technology that all of our engineering teams can leverage to build our customer-facing products. Work to improve Sprout’s security posture through automation, auditability, and clear processes in order to build sustainable and secure solutions. Enforce security best practices through code to minimize chances of misconfiguration and increase confidence in service adoption in the cloud. Collaborate cross-functionally with product, site reliability engineering, data platform, and GRC teams to deliver scalable, secure-by-default infrastructure Act as a multiplier: leading with influence across teams and orgs, creating momentum for cross-functional initiatives, and driving alignment on security best practices. Lead by example—pairing deep technical expertise with pragmatic execution and mentorship. Own strategic initiatives such as pre-prod testing environments, more mature observability, advanced deployment methods, and service standardization. What you’ll bring We’re looking for a deeply technical, creative, collaborative, pragmatic, highly motivated, and inquisitive engineer who biases for simplicity to join our team in building great tools. If you love solving hard problems, delivering and sustaining high-quality software, and confidently guiding your peers to learn from and teach each other, we’d love to talk with you! The minimum qualifications for this role include: 4+ years experience developing and supporting software in a production environment 3+ years experience programming in an object oriented language such as Java, Python, C# or C++ 2+ years experience working with CI/CD Pipelines using tools such as Jenkins, Gitlab, Github Actions, etc. Experience leading engineering projects and initiatives, including the design, development, and implementation of infrastructure systems, ensuring delivery of reliable services, prioritizing technical improvements with cross-functional teams, and/or driving technical vision. Preferred qualifications for this role include: 2+ years experience with Amazon Web Services (AWS) Experience with one or more infrastructure-as-code or configuration-as-code tools, such as: Terraform, Chef, Ansible, SaltStack, etc. Experience with software delivery platforms such as Argo, Spinnaker, or Flux Experience with observability tools like Datadog, Sentry, or Honeycomb How you’ll grow Within 1 month, you’ll plant your roots, including: Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to site reliability engineering Learn about and interact with some of our core tools: Jenkins, GitHub Actions, Datadog, our in-house deploy tools, etc Start familiarizing yourself with how we support the SDLC and development workflows across Sprout’s engineering teams Within 3 months, you’ll start hitting your stride by: Complete your first end-to-end project, such as a new GitHub Actions workflows or Datadog features Gain familiarity with our platform architecture and SDLC practices Use our observability tools to troubleshoot production performance or stability issues Joining our on-call rotation (don’t worry we’ve got your back!) Participating in code reviews and giving feedback to team members Contributing to our team’s culture of continuous improvement through retros and experimentation-oriented thinking Writing design documents for new tooling and processes, gathering feedback from peers, coordinating dependencies, and being a domain owner for a new project Proactively identifying, advocating for, and making high impact improvements to reduce operational toil Within 6 months, you’ll be making a clear impact through: Implement new deploy tooling to help our engineers ship code faster and more safely Partner with product teams to deliver enable them to build, test, deploy, and observe their features to deliver a high-quality product to our customers Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve them, and release them to production. Completing an impactful project that is well-baked, bug-free, and released to the whole engineering organization Working and communicating effectively with other groups across the organization to ensure big-picture alignment and encourage cross-team collaboration Forming a career growth plan with your manager and beginning to work towards it Within 12 months, you’ll make this role your own by: Being the go-to expert of your teams’ systems at the company Owning cross-organizational projects, demonstrating project management skills, consensus building, and strong leadership Actively mitigating risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle Leading technical architecture meetings Mentoring junior engineers, helping them level up technically Building connections with members from other teams through active networking and community building Having opportunities to contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout engineers Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $164,120 (min), $205,200 (mid), $246,180 (max) USD annually Zone 2 (All other US states): $149,200 (min), $186,500 (mid), $223,800 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Lead and mentor a team of automation engineers while overseeing the design and development of RPA workflows. Collaborate with various stakeholders to implement intelligent automation solutions that enhance operational efficiency and align with business goals. | Candidates should have a Bachelor's degree in a related field and at least 5 years of experience in automation engineering or systems integration. Leadership experience and familiarity with RPA platforms and AI/ML concepts are also required. | Description Sprout Social is looking to hire a Manager, Internal Integration and Automation to the IT team. Position Summary Sprout Social is seeking a Manager to lead the foundational integrations and automations (leveraging AI where applicable) between the internal services and tooling we provide to our employees. This role will work closely with the VP of IT, Security, and Compliance, as well as other executive leaders, to shape the long-term vision for intelligent automation that transforms how our teams work, collaborate, and deliver value. An ideal candidate must possess a blend of business acumen, technical expertise, and soft skills, including leadership, communication, and problem-solving abilities, to be successful. Why join Sprout’s IT team? Sprout’s Corporate IT team is a combination of adjacent squads working on projects under one umbrella. This unique structure presents an exciting opportunity to grow your career in technology, offering exposure to projects across our entire discipline—something you don’t often find in other organizations. It allows us to move quickly and collaborate with minimal friction or red tape. As a part of this team, you’re also given the space and encouraged to stretch beyond your core function to make a deeper impact on the broader organization. In short, the work you do here matters, and you’ll feel that day in and day out. What you’ll do Team Leadership & Strategy Lead, mentor, and develop a small team of automation engineers as they hone their craft, fostering a culture of innovation, accountability, and continuous improvement. Define the team’s roadmap, aligning initiatives with organizational priorities and measurable business outcomes. Define feasible AI use cases that directly align with business KPIs, ensuring measurable outcomes (e.g., cost savings, productivity improvements). Automation & RPA Oversight Oversee the design, development, and maintenance of RPA workflows using platforms like SnapLogic, Okta workflows, etc. Evaluate requests for and implement automation opportunities to reduce manual effort, improve accuracy, and increase operational efficiency across the organization. Ensure proper governance, documentation, and change management for all automation solutions. Systems Integration Manage the integration of core enterprise systems (e.g., CRM, ERP, HRIS) through APIs, middleware, and other automation tools. Partner with IT and engineering teams to ensure secure and scalable integration solutions. Identify and resolve system interdependencies and technical challenges. AI Implementation & Innovation Participate in the evaluation and integration of AI technologies, features, and functionality into internal tools and processes. Collaborate with business and technical stakeholders to identify use cases for AI-driven features that enhance productivity and decision-making. Stay current with emerging AI/ML trends, tools, and frameworks to shape the company’s internal AI strategy. Collaboration & Stakeholder Management Act as the primary liaison between automation, IT, and business teams to understand requirements and deliver tailored solutions. Communicate project status, risks, and outcomes to leadership and other stakeholders. Manage vendor relationships and evaluate third-party tools to optimize automation and AI initiatives. Compliance & Security Ensure that automation and AI initiatives comply with company security policies, data privacy regulations, and best practices. Partner with InfoSec teams to evaluate risks and implement appropriate safeguards. What you’ll bring If you're a strategic thinker with a passion for technology, a knack for problem-solving, and an ability to lead teams in a fast-paced environment, we’d love to talk with you! The minimum qualifications for this role include: Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent practical experience). 5+ years of experience in automation engineering, RPA development, or systems integration. 3+ years of experience in a leadership or people management role, preferably in automation or IT engineering teams. Hands-on experience with RPA platforms (e.g., UiPath, Blue Prism, Automation Anywhere, Snaplogic, etc). Solid understanding of APIs, webhooks, and integration patterns between enterprise systems (e.g., CRM, ERP, HRIS). Basic knowledge of AI/ML concepts and how they can be applied in internal tools or process automation. Strong understanding of software development practices (SDLC, CI/CD) and scripting languages (e.g., Python, PowerShell). Preferred qualifications for this role include: Experience with AI/ML integration in business applications, such as leveraging LLMs or AI APIs (e.g. OpenAI). Familiarity with workflow orchestration tools (e.g., Snaplogic, Airflow, etc). Relevant RPA certifications (e.g., UiPath Advanced Developer, Blue Prism Professional). AI/ML certifications (e.g., Microsoft AI Fundamentals) or related cloud certifications. How you’ll grow: Within 1 month, you’ll plant your roots, including Meet with key stakeholders (IT, business units, and leadership) to understand current processes, priorities, and pain points. Review existing RPA workflows, integrations, and toolsets to assess their effectiveness and identify opportunities for quick wins. Conduct initial discovery sessions with internal teams to identify potential AI use cases that enhance productivity or improve systems. Conduct 1:1s with each automation engineer to understand skills, career goals, and current challenges. Assume ownership of team rituals, including standups, sprint planning, and reporting processes. Within 3 months, you’ll start hitting your stride by: Have a solid understanding of existing and begin to define new priorities, project milestones, and success metrics for automation and AI initiatives. Implement a formal process for reporting to leadership on the ROI of automation and AI projects and initiatives. Complete a quick-win automation project that demonstrates immediate value (e.g., reducing repetitive manual tasks). Begin improving the documentation of current integrations and identify areas for improved reliability, performance, and security. Evaluate existing automation platforms, integration tools, and internal AI solutions to ensure they meet current and future needs. Within 6 months, you’ll be making a clear impact through: Implement and evaluate the success of at least one AI-driven feature within internal tools. Develop standards, best practices, and a centralized repository for automation processes. Provide targeted training (RPA certifications, AI/ML fundamentals) to upskill the team. Complete enhancements to critical system integrations to improve data flow and reduce failure points. Implement metrics (e.g., hours saved, error reduction, ROI) to track the impact of automation initiatives. Within 12 months, you’ll make this role your own by: Scale automation initiatives across multiple departments, achieving a defined target (e.g., 20% reduction in repetitive manual tasks). Build relationships with AI and automation vendors to explore advanced capabilities and cost efficiencies. Steer an agreed long-term strategy for intelligent automation, combining RPA, AI, and workflow orchestration to position the company as a leader in internal automation. Surprise us! Use your unique ideas and abilities to change Sprout in beneficial ways that we haven’t even considered yet. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $135,872 (min), $169,800 (mid), $203,808 (max) USD annually Zone 2 (All other US states): $123,500 (min), $154,400 (mid), $185,300 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Drive impactful training and enablement for Customer Success teams by developing resources and programs. Partner with cross-functional teams to ensure alignment on customer-facing initiatives. | The ideal candidate has 3-4+ years of experience in customer success or enablement roles. They should have experience in building and delivering training to customer-facing teams and driving organization-wide projects. | Description Sprout Social is looking to hire a Revenue Enablement Strategist to the Sales & Success team. Why join Sprout’s Revenue Enablement Team? As a member of Sprout’s Revenue Enablement department, you’re an integral part of empowering and inspiring our customers and driving the growth of our business. As a true partner to Sales and Success, we are accountable to—and responsible for—driving significant revenue across new business acquisition and customer growth. Together, we make up our revenue organization, where we lead our go-to-market strategy and establish our goals as one unified team. We put our customers at the center, we’re driven by results, and passionate about our impact on the overall strength and health of Sprout. As individuals, there’s no shortage of opportunities to learn and grow in your current role and beyond. Here, we want you to do your best work, be creative, and take risks. What you’ll do Drive impactful training and enablement for Customer Success teams by developing resources, programs, and learning paths that directly improve customer retention, adoption, and satisfaction. Partner with cross-functional teams (Product, Marketing, Partnerships, and Sales) to distill complex information into clear, actionable takeaways for Customer Success teams. Report to the Director of Revenue Enablement, collaborating closely to ensure enablement priorities are aligned across the entire Revenue organization. Serve as a bridge between Customer Success and other departments, ensuring timely communication, consistent messaging, and alignment on customer-facing initiatives. Own and evolve continuous education programs for CS teams Partner with first-, second-, and third-line CS managers to identify skill gaps, measure progress, and implement targeted development opportunities for their teams. What you’ll bring Our ideal candidate understands the value Revenue Enablement plays in delivering scalable training that can lead to high-performing success teams. You have a strong grasp of the customer journey and lifecycle in a B2B SaaS environment and are experienced in building programs that improve onboarding, drive product adoption, and deepen customer relationships. In addition, you have experience and confidence in working with stakeholders at every level and driving strategic, high-impact opportunities for training and resource development. Ideally, you have previous experience in customer success roles where you saw firsthand what drives team performance and customer satisfaction. You’re a strategic thinker with a collaborative spirit, passionate about equipping customer success teams with the tools, training, and resources needed to deliver exceptional customer experiences. The minimum qualifications for this role include: 3 - 4+ years experience in customer success, enablement role and/or or a similar customer-facing function Experience in building and delivering a training to customer-facing teams through live and e-Learning methods Experience driving org-wide projects with multiple stakeholders Preferred qualifications for this role include: Familiarity with building e-Learning in a Learning Management System Proficiency in a Content Management System, like Highspot, Showpad or Seismic How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social onboarding to learn the ins and outs of the product and better understand the value that Sprout delivers to our customers Get to know your fellow teammates in the Revenue Enablement organization and meet with key stakeholders across Customer Success to understand current working relationships Familiarize yourself with our Customer Success operating model, team structure, and core processes Familiarize yourself with Enablement operating model, team process, and core processes Begin listening to customer calls, reviewing CS data, and identifying initial areas of opportunity for enablement Within 3 months, you’ll start hitting your stride by: Partner closely with CS leadership to identify skill gaps and build a prioritized enablement roadmap Collaborate with the Enablement team to design, implement and operationalize required enablement programs via e-learning modules and e-learning based sessions Begin contributing to regular customer success communications such as newsletters, training sessions, and knowledge base updates Start developing training sessions based on the highest priorities and needs identified by Success – which include, but are not limited to: process training, messaging, and product updates Own our content management system, updating resources and adding new ones to ensure our customer-facing teams have the collateral necessary to complete their responsibilities Own Customer Success Week 4 onboarding program to onboard new hires Within 6 months, you’ll be making a clear impact through: Act as the Enablement subject matter expert on content and communications, while having a clear perspective on the most critical initiative-based needs of CSMs Advocate for and help create new resources to support customer journey stages such as onboarding, adoption, renewal, and advocacy Champion organizational change management to help global team members adopt and manage through change effectively Continue to build trusted relationships with cross-functional teams that you will be supporting Serve as the go-to expert for Customer Success enablement strategy, content, and communication Within 12 months, you’ll make this role your own by: Be a trusted partner to the Customer Success leadership team, helping define long-term enablement goals Have a clear perspective on the impact of your Enablement programs and resources have on the business Evolve global enablement programs to support continued growth, achievement and capability among the team Consistently and reliably give and receive feedback with peers Become a model contributor in Sprout's Customer Success organization Be recognized as an innovator in Enablement Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $76,560 (min), $95,700 (mid), $114,840 (max) USD annually Zone 2 (All other US states): $69,600 (min), $87,000 (mid), $104,400 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation biannually, identify any changes in the market, and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees can enroll in Sprout’s company’s 401 (k) plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components of an employee’s full compensation package here to help you understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Build, scale, ship, and monitor a reliable platform using various technologies while collaborating with cross-functional teams and mentoring engineers. | 4+ years experience in production software development, 3+ years in object-oriented programming (Java, Python, C++), and preferred experience with scalable backend services and SQL/NoSQL databases. | Description Sprout Social is looking to hire a Senior Software Engineer to join our Engineering team. Why join Sprout’s Engineering team? With collaborative cross-functional teams that span mobile, front-end, back-end and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career. What you’ll do Ensure we build, scale, ship, and monitor our platform reliably, leveraging technologies such as Java, Python, MySQL, NSQ, Hbase, AWS, and Kubernetes. Partner with product managers, designers, and other engineers to define requirements and complete feature work. Work to improve the processes, systems, and tools we use to deliver quality products and champion technical initiatives and direction. Uphold project quality and planning through meeting deadlines, breaking down work, and ensuring proper testing and monitoring Lift the skills of other engineers through mentorship, knowledge sharing, and providing feedback on PRs and technical designs. What you’ll bring We’re looking for a creative, collaborative, highly motivated, and inquisitive learner to help us deliver a great product to our customers. If you’re passionate about building and scaling reliable systems, we’d love to talk with you! These are the minimum qualifications that our hiring team is looking for in this role: 4+ years experience developing and supporting software in a production environment 3+ years experience programming in object oriented languages such as Java, Python, or C++ Additionally, these are the preferred qualifications that would indicate a particularly strong candidate: 3+ years experience developing and supporting scalable, distributed backend services 3+ years experience working with SQL and/or NoSQL databases How you’ll grow Within 1 month, you’ll plant your roots, including: Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization. Deploy and make changes to our production systems. Interact with SQL or NoSQL data stores and messaging queues. Collaborate regularly with product managers and other product teams to deliver value to our users. Get regular team feedback on your work through code reviews and pairing. Proactively monitor the health of our services in production to ensure our customers always have a world-class experience Within 3 months, you’ll start hitting your stride by: Work with your team to create and prioritize quarterly team goals. Contribute to our Agile culture of continuous improvement through retrospective meetings and experimentation-oriented thinking. Build connections with members from other teams through guild meetings and chapter outings. Participate in technical design meetings with your teammates to walk through new feature ideas and system improvements. Work with product managers, UX developers, and front-end engineers to come up with the MVPs of new features. Be the first line of defense against product outages and bugs while on support duty. Maintain, scale, and build upon systems that handle hundreds of thousands of messages a day. Within 6 months, you’ll be making clear impact through: Create, deploy, and manage concurrent, distributed systems. Build your engineering skills by attending in-house presentations, workshops, and training sessions. Form a career growth plan with your manager and work towards it. Decompose work into small, similarly sized units so that estimation is unnecessary. Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve the code, and get it pushed to production. Within 12 months, you’ll make this role your own by: Integrate and use monitoring and alerting tools to know about problems before our users. Participate in architecture discussions with senior team members. Be “point person” on a project, including writing design documents, coordinating dependencies, and acting as domain owner. Actively mitigate risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle. Demonstrate ownership over the codebase, from design to maintenance and everything in between. Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes: Insurance and benefit options that are built for both individuals and families Progressive policies to support work/life balance, like our flexible paid time off and parental leave program High-quality and well-maintained equipment—your computer will never prevent you from doing your best Wellness initiatives to ensure both health and mental well-being of our team Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity and inclusion initiatives. Growing corporate social responsibility program that is driven by the involvement and passion of our team members Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are: Zone 1 (New York, California, Washington): $164,120 (min), $205,200 (mid), $246,180 (max) USD annually Zone 2 (All other US states): $149,200 (min), $186,500 (mid), $223,800 (max) USD annually The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster and (2) Sprout Social's Affirmative Action Statement. When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.