Sprinter Health

Leading healthcare data platform architecture, analytics, and cloud transformation initiatives. | Extensive experience in healthcare data systems, cloud platforms, and leadership, but lacking clinical nursing experience. | About Us At Sprinter Health, our mission is to dramatically expand access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. We're building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and 92+ NPS, we're rapidly scaling our impact. Our team of technologists, clinicians, and operators is backed by investors including a16z, General Catalyst, GV, and Accel that have funded companies like Devoted Health, Livongo, Benchling, Stripe, Ramp, Airbnb, Lyft, Instagram, and Databricks. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. About The Role We're rapidly growing our clinical team as we cultivate new partnerships with enterprises across the healthcare spectrum. We're looking for an experienced Registered Nurse (RN) to work as a Clinical Manager to oversee our west coast region as well as future markets in the nation as we continue to expand. This role will report to the Director of In Home Care and you will collaborate closely with all Clinical Managers and internal stakeholders to effectively lead the charge of the Sprinters in your assigned regions. The ideal candidate will be an experienced leader with demonstrated ability to effectively manage teams, identify and create solutions. Clinical Operations Management • Oversee the daily operations of the clinical field team, ensuring smooth workflow. • Develop and implement policies and procedures to maintain high standards of care. • Monitor patient care quality, ensuring adherence to clinical guidelines and best practices. Staff Supervision & Development • Recruit, train, and manage the clinical Sprinter team. • Conduct performance evaluations and provide ongoing coaching and support. Compliance & Quality Assurance • Ensure compliance with healthcare regulations (OSHA, HIPAA, Joint Commission, etc.). • Monitor incident reports and implement corrective actions as needed. • Lead quality improvement initiatives to enhance patient safety and service delivery. Financial & Resource Management • Control expenses, and allocate resources effectively. • Optimize clinical workflows to improve efficiency and reduce costs. Patient Care Coordination • Address patient concerns and ensure a patient-centered approach to care. • Respond to abnormal labs, tests, vitals- assess, triage patients to ensure proper follow up care is received. • Implement strategies to improve patient satisfaction and outcomes. Collaboration & Communication • Work closely with the Clinical Manager team and cross functional teams to ensure Sprinters are supported in the field and all teams are aligned. • Attend management meetings and provide updates on clinical operations for your market. You will thrive at Sprinter Health if you have: • The desire to work collaboratively with a tight-knit but quickly growing team across many different areas of the business • Flexibility, humility, and a sense of humor • Excitement for working in a fast-paced startup Experience and Skills • 5+ years of Registered Nurse experience • Experience in a healthcare startup or virtual management experience preferred • Direct report management experienceProficient at working with modern technology • Able to do extensive travel of up to 50% • This position will be a hybrid role where you will work some days from home and others travel to various coverage regions to meet Sprinter Health is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference in the lives of people, apply today! Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers. If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com.

As a Customer Support Specialist, you will assist Clinical Managers and Sprinters with real-time scheduling changes and respond to customer inquiries via phone, email, and SMS. You will also escalate questions and concerns to other teams for additional support as needed. | Candidates should have at least 2 years of relevant experience in customer or patient service within healthcare and be fluent in Spanish. Proficiency in EHR systems and strong communication skills are also required. | About UsAt Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We’re backed by prominent VC’s, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, Labcorp, and Disney. About The Role We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum. We are looking for an experienced, customer-centric individual to grow our customer support team. As a Customer Support Specialist, you are often the first voices of Sprinter Health. We are looking for someone that can use their voice to deliver flawless and timely support to our customers across the nation. This is a full time temporary position through Dec 31, 2025 benefits and completion bonus provided. \n A Day in the Life of a Sprinter Customer Support Specialist You will work from hours: 9:00 - 5:30 pm PST This position will primarily assist Clinical Managers and Sprinters with real-time scheduling changes Your day will begin by fielding and resolving overnight questions and support requests from our patients Throughout the day you will respond to and triage inbound customer questions via phone, email and SMS in a timely manner and in adherence of organizational benchmarks As different customer situations arise, you will escalate questions and concerns to other teams for additional support Skills and Requirements Fluency in Spanish At least 2+ years of relevant experience in customer or patient service, healthcare required Preferred: experience working with Zendesk Proficiency in using electronic health record (EHR) systems and other healthcare software Excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping Strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teams Ability to adapt to changing priorities and work effectively in a fast-paced environment. Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered care. You will thrive at Sprinter Health if: Flexibility, humility, and a sense of humor are your key personality traits You excel at last minute problem solving and out of the box thinking You are highly organized and love to follow a process You over communicate both in writing and in words You know how to prioritize tasks and escalate situations when necessary- You have experience working in an on Demand service or healthcare environment You thrive in a fast paced, high pressure environment You have a calm and understanding demeanor and the ability to empathize with customers' frustrations and needs \n $21 - $22 an hour Sprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply. \n