Sprinter Health

Design and ship growth experiments to optimize patient bookings and engagement across multiple channels. | 2+ years software engineering with 1-2 years on growth or experimentation teams building backend messaging and funnel systems. | About Sprinter Health: At Sprinter Health, our mission is reimagining how people access care by bringing it directly to their homes. Nearly 30% of patients in the U.S. skip preventive or chronic care simply because they can’t get to a doctor’s office. For many, the ER becomes their first touchpoint with the healthcare system—driving over $300B in avoidable costs every year. By using the same technologies that power leading marketplace and last-mile platforms, we deliver care where people are, especially those who need it most. So far, we’ve supported more than 2 million patients across 22 states, completed 130,000+ in-home visits, and maintained a 92 NPS. Our team of clinicians, technologists, and operators have raised over $125M to date investors like a16z, General Catalyst, GV, and Accel and enjoy multi-year runway. About the Role Sprinter Health delivers free, in-home care to some of the most underserved communities in the country. The Growth Engineering team is responsible for getting patients to actually use that care—by reaching them, educating them, and making it easy to book. Today, most appointments are booked through outbound phone outreach. Your mandate is to help us evolve that into a true product-led motion by bringing booking directly into the core product and scaling how we engage patients. This is a role where the impact is tangible—you’re building the systems that determine whether someone gets care or goes without. Hybrid & Office Experience We operate on a hybrid schedule, based in the Bay Area with offices in both San Francisco & Menlo Park working from the office Monday through Thursday, with Fridays designated as work-from-anywhere days. We care deeply about work-life balance and are happy to provide flexibility when life happens. We ask that employees be in the office Monday through Thursday to collaborate with their teams while maintaining flexibility where it matters most. Lunch is provided every day, and the entire team takes an hour to eat together. It's one of the ways we stay connected outside of meetings. You'll usually find us playing a board game before getting back to work. What you will do: Design and ship experiments that drive patient bookings — from message copy tests and outreach timing to new in-product booking flows Optimize multi-channel engagement across SMS, phone, email, and mail to reach patients who typically don’t schedule care Run rapid brainstorms and sizing exercises to prioritize the next set of growth bets Define and monitor funnel metrics to understand drop-off, activation, and conversion Share insights through clear reporting and experiment reviews with cross-functional partners Test unconventional tactics (like door-knocking pilots) and simulate outreach volume to match clinical supply and demand What have you done: Spent 2+ years as a software engineer, including 1-2 years on a growth or experimentation-focused team Mentored earlier career engineers and have held pod-level ownership before on projects Built and iterated on backend systems that power experimentation, messaging, funnels, or activation flows Shipped and measured experiments that moved core metrics like activation, conversion, retention, or booking Used data to identify drop-offs, size opportunities, and prioritize what to build next Collaborated with product, design, data, or ops to turn insights into shipped features Balanced speed and impact in a startup or high-growth environment What gives you an edge: You’ve shipped experiments that directly moved activation, conversion, or booking metrics You’re comfortable owning the full loop — sizing, building, launching, and measuring You’ve worked on products where growth is driven through the product, not just outbound channels You move fast with data, scrappy tooling, and lightweight experiments You’ve operated in high-ambiguity, zero-to-one, or PLG environments where playbooks didn’t exist Our tech stack: Typescript, Python AWS Amplify stack (AppSync, DynamoDB, Lambda, CloudFormation) BigQuery, OpenSearch / ElasticSearch Looker, Kibana Statsig GraphQL Node.js React Native, React Native for Web What we offer Meaningful pre-IPO equity Medical, dental, and vision plans 100% paid for you and your dependents Flexible PTO + 10 paid holidays per year 401(k) with match 16-week parental leave policy for birthing parent, 8 weeks for all other parents HSA + FSA contributions Life insurance, plus short and long-term disability coverage Free daily lunch in-office Annual learning stipend The Interview Process We aim to complete the interview process between 2-3 weeks. It will usually consist of: Recruiter Screen (30-Minutes) Technical Assessment (45-Minutes) Hiring Manager Introduction (30-Minutes) Onsite Interview: Systems Design - Growth Focused + Behavioral Interview + Lunch with the Team (3-hours) References Sprinter Health is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes. Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers. If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com.

Design and ship growth experiments to drive patient bookings and optimize multi-channel engagement. | 5+ years software engineering experience including growth or experimentation focus, mentoring, backend systems for experimentation, and data-driven product development. | About Sprinter Health: At Sprinter Health, our mission is reimagining how people access care by bringing it directly to their homes. Nearly 30% of patients in the U.S. skip preventive or chronic care simply because they can’t get to a doctor’s office. For many, the ER becomes their first touchpoint with the healthcare system—driving over $300B in avoidable costs every year. By using the same technologies that power leading marketplace and last-mile platforms, we deliver care where people are, especially those who need it most. So far, we’ve supported more than 2 million patients across 22 states, completed 130,000+ in-home visits, and maintained a 92 NPS. Our team of clinicians, technologists, and operators have raised over $125M to date investors like a16z, General Catalyst, GV, and Accel and enjoy multi-year runway. About the Role Sprinter Health delivers free, in-home care to some of the most underserved communities in the country. The Growth Engineering team is responsible for getting patients to actually use that care—by reaching them, educating them, and making it easy to book. Today, most appointments are booked through outbound phone outreach. Your mandate is to help us evolve that into a true product-led motion by bringing booking directly into the core product and scaling how we engage patients. This is a role where the impact is tangible—you’re building the systems that determine whether someone gets care or goes without. Hybrid & Office Experience We operate on a hybrid schedule, working from the office Monday through Thursday, with Fridays designated as work-from-anywhere days. We care deeply about work-life balance and are happy to provide flexibility when life happens. We ask that employees be in the office Monday through Thursday to collaborate with their teams while maintaining flexibility where it matters most. Lunch is provided every day, and the entire team takes an hour to eat together. It's one of the ways we stay connected outside of meetings. You'll usually find us playing a board game before getting back to work. What you will do: • Design and ship experiments that drive patient bookings — from message copy tests and outreach timing to new in-product booking flows • Optimize multi-channel engagement across SMS, phone, email, and mail to reach patients who typically don’t schedule care • Run rapid brainstorms and sizing exercises to prioritize the next set of growth bets • Define and monitor funnel metrics to understand drop-off, activation, and conversion • Share insights through clear reporting and experiment reviews with cross-functional partners • Test unconventional tactics (like door-knocking pilots) and simulate outreach volume to match clinical supply and demand What have you done: • Spent 5+ years as a software engineer, including 2-3 years on a growth or experimentation-focused team • Mentored earlier career engineers and have held pod-level ownership before on projects • Built and iterated on backend systems that power experimentation, messaging, funnels, or activation flows • Shipped and measured experiments that moved core metrics like activation, conversion, retention, or booking • Used data to identify drop-offs, size opportunities, and prioritize what to build next • Collaborated with product, design, data, or ops to turn insights into shipped features • Balanced speed and impact in a startup or high-growth environment What gives you an edge: • You’ve shipped experiments that directly moved activation, conversion, or booking metrics • You’re comfortable owning the full loop — sizing, building, launching, and measuring • You’ve worked on products where growth is driven through the product, not just outbound channels • You move fast with data, scrappy tooling, and lightweight experiments • You’ve operated in high-ambiguity, zero-to-one, or PLG environments where playbooks didn’t exist Our tech stack: • Typescript, Python • AWS Amplify stack (AppSync, DynamoDB, Lambda, CloudFormation) • BigQuery, OpenSearch / ElasticSearch • Looker, Kibana • Statsig • GraphQL • Node.js • React Native, React Native for Web What we offer • Meaningful pre-IPO equity • Medical, dental, and vision plans 100% paid for you and your dependents • Flexible PTO + 10 paid holidays per year • 401(k) with match • 16-week parental leave policy for birthing parent, 8 weeks for all other parents • HSA + FSA contributions • Life insurance, plus short and long-term disability coverage • Free daily lunch in-office • Annual learning stipend The Interview Process • We aim to complete the interview process between 2-3 weeks. It will usually consist of: • Recruiter Screen (30-Minutes) • Technical Assessment (45-Minutes) • Hiring Manager Introduction (30-Minutes) • Onsite Interview: Systems Design - Growth Focused + Behavioral Interview + Lunch with the Team (3-hours) • References Sprinter Health is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes. Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers. If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com.

Build AI-powered production software systems improving healthcare workflows and patient care. | Senior engineer experienced in production software development, AI/ML systems, scalable design, and cross-functional collaboration. | About Sprinter Health At Sprinter Health, our mission is reimagining how people access care by bringing it directly to their homes. Nearly 30% of patients in the U.S. skip preventive or chronic care simply because they can’t get to a doctor’s office. For many, the ER becomes their first touchpoint with the healthcare system—driving over $300B in avoidable costs every year. By using the same technologies that power leading marketplace and last-mile platforms, we deliver care where people are, especially those who need it most. So far, we’ve supported more than 2 million patients across 22 states, completed 130,000+ in-home visits, and maintained a 92 NPS. Our team of clinicians, technologists, and operators have raised over $125M to date from investors like a16z, General Catalyst, GV, and Accel and enjoy multi-year runway. About the Role We’re building a new Automated Intelligence team to embed AI into every layer of our care model—from clinical summaries and patient risk predictions to workflow agents and patient interactions. This is a 0→1 role for an engineer who wants to ship production AI systems quickly, work across complex healthcare and logistics data, and build tools that directly improve patient outcomes. Office Location We are a hybrid company based in the Bay Area with offices in both San Francisco and Menlo Park. We care about work-life balance and understand that there will be times where flexibility is needed. What you will do: • Build AI-powered features that improve patient care, coordination, and clinical workflows • Develop production systems using LLMs, RAG, embeddings, and multi-agent architectures • Ship products like clinical visit summaries, patient risk models, and voice coordination assistants • Design workflow agents that automate scheduling, follow-ups, and operational tasks • Collaborate with product, clinical ops, and data partners to deliver measurable results • Help define the technical direction, tooling, and standards for a brand-new team What you have done: • Built and shipped production software end-to-end in fast-moving environments • Worked with AI/ML systems such as LLMs, RAG pipelines, embeddings, or applied NLP • Navigated ambiguity and iterated quickly with tight feedback loops • Designed systems with an eye toward scalability, tradeoffs, and real-world constraints • Collaborated with cross-functional teams to deliver impact • (Bonus) Worked with healthcare data formats like FHIR, HL7, or clinical documentation What gives you an edge: • You’ve shipped AI products—not just prototypes or research demos • You’ve built systems that interface with real users or complex workflows • You’ve operated in early-stage or 0→1 environments with high ownership • You understand reliability, iteration speed, and production safety • You’re motivated by solving real problems for real people, not AI hype Our tech stack: • AI & Modeling • LLMs, RAG pipelines, embeddings • LangChain / LlamaIndex or similar • Python • Backend & Services • Node.js / TypeScript • GraphQL / REST APIs • AWS Lambda, AppSync, DynamoDB • Data & Infrastructure • BigQuery, Elasticsearch / OpenSearch • Airflow or similar orchestration • Vector stores and retrieval systems • Bonus Tools & Domains • FHIR, HL7, clinical notes • Voice agents / telephony APIs • Statsig or internal experimentation tooling What we offer: • Meaningful pre-IPO equity • Medical, dental, and vision plans 100% paid for you and your dependents • Flexible PTO + 10 paid holidays per year • 401(k) with match • 16-week parental leave policy for birthing parent, 8 weeks for all other parents • HSA + FSA contributions • Life insurance, plus short and long-term disability coverage • Free daily lunch in-office • Annual learning stipend The Interview Process • We aim to complete the interview process between 2-3 weeks. It will usually consist of: • Recruiter Screen (30-Minutes) • Technical Assessment (45-Minutes) • Onsite Interview: Systems Design - AI Focused + Behavioral Interview + Lunch with the Team (3-hours) • References Sprinter Health is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or other protected classes.If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference in the lives of people, apply today! Beware of recruitment fraud and scams that involve fictitious job descriptions followed by false job offers.If you are applying for a job, you can confirm the legitimacy of a job posting by viewing current open roles here. All legitimate job postings will require an application to be made directly on our official Sprinter Health Careers website. Job-related communications will only be sent from email addresses ending in @sprinterhealth.com. Please ensure that you’re only replying to emails that end with @sprinterhealth.com.

As a Customer Support Specialist, you will assist Clinical Managers and Sprinters with real-time scheduling changes and respond to customer inquiries via phone, email, and SMS. You will also escalate questions and concerns to other teams for additional support as needed. | Candidates should have at least 2 years of relevant experience in customer or patient service within healthcare and be fluent in Spanish. Proficiency in EHR systems and strong communication skills are also required. | About UsAt Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We’re backed by prominent VC’s, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, Labcorp, and Disney. About The Role We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum. We are looking for an experienced, customer-centric individual to grow our customer support team. As a Customer Support Specialist, you are often the first voices of Sprinter Health. We are looking for someone that can use their voice to deliver flawless and timely support to our customers across the nation. This is a full time temporary position through Dec 31, 2025 benefits and completion bonus provided. \n A Day in the Life of a Sprinter Customer Support Specialist You will work from hours: 9:00 - 5:30 pm PST This position will primarily assist Clinical Managers and Sprinters with real-time scheduling changes Your day will begin by fielding and resolving overnight questions and support requests from our patients Throughout the day you will respond to and triage inbound customer questions via phone, email and SMS in a timely manner and in adherence of organizational benchmarks As different customer situations arise, you will escalate questions and concerns to other teams for additional support Skills and Requirements Fluency in Spanish At least 2+ years of relevant experience in customer or patient service, healthcare required Preferred: experience working with Zendesk Proficiency in using electronic health record (EHR) systems and other healthcare software Excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping Strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teams Ability to adapt to changing priorities and work effectively in a fast-paced environment. Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered care. You will thrive at Sprinter Health if: Flexibility, humility, and a sense of humor are your key personality traits You excel at last minute problem solving and out of the box thinking You are highly organized and love to follow a process You over communicate both in writing and in words You know how to prioritize tasks and escalate situations when necessary- You have experience working in an on Demand service or healthcare environment You thrive in a fast paced, high pressure environment You have a calm and understanding demeanor and the ability to empathize with customers' frustrations and needs \n $21 - $22 an hour Sprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply. \n