springbig

Identify, prospect, and close new business in regulated markets, manage sales pipeline, and develop strategic account plans. | Bachelor’s degree or equivalent experience, 2-3 years in SaaS sales, proven success in managing sales pipeline and closing deals, strong communication skills. | Business Development Manager Job Description THIS IS A FULLY REMOTE (WORK FROM HOME) POSITION. Springbig is the leading SaaS marketing technology platform serving retailers and brands in highly regulated industries throughout the U.S. and Canada. We serve over 1,000 clients across 2,300 locations, and our clients’ communications using the Springbig platform reach more than 37 million consumers, making Springbig the undisputed leader in our sector. Our headquarters are in Boca Raton, FL, where the majority of our employees are located, with additional offices in Seattle, WA, and Toronto, Canada. Position Overview: We’re looking for a highly motivated and strategic Business Development Manager (BDM) to join our growing Sales team and help expand Springbig’s footprint across regulated markets. This role is responsible for identifying, prospecting, and closing new business within a defined territory, while delivering tailored solutions that highlight the value of our SaaS platform. The ideal candidate is a dynamic self-starter with a proven track record in SaaS sales, strong pipeline management skills, and a passion for high-growth, compliance-driven industries. You’ll work in close collaboration with Marketing, Product, and Client Success to ensure smooth handoffs and long-term account growth. Occasional travel may be required. Key Responsibilities: Proactively identify and build relationships with decision-makers at retail operators and producers in regulated industries through outbound prospecting, inbound leads, and networking Deliver tailored presentations and demos that clearly communicate Springbig’s value proposition and competitive advantage Manage the full sales cycle from prospecting through close, including contract negotiation and internal approvals Maintain accurate, up-to-date records in CRM for all activities and accounts Develop strategic account plans and territory penetration strategies aligned with business goals Forecast sales results and provide insights on deal status, trends, and competitive intelligence Consistently meet or exceed defined KPIs including meetings booked, opportunities generated, and closed revenue Actively contribute to the evolution of Springbig’s go-to-market strategy by sharing insights from the field Represent the Springbig brand with professionalism, enthusiasm, and integrity at all times Requirements: Bachelor’s degree or equivalent professional experience Minimum 5 years of business experience, with 2–3 years in a quota-carrying SaaS sales role Proven success building and managing a high-volume sales pipeline and closing new business Strong consultative selling and value-based sales skills; experience selling to SMBs or mid-market preferred Exceptional communication and presentation skills with the ability to influence stakeholders at all levels Comfortable navigating CRM systems (Salesforce, HubSpot, etc.) and using modern sales tools for prospecting and outreach Fluent in social selling and digital prospecting methods (e.g., LinkedIn, video messaging, sales automation platforms) Highly self-motivated with the ability to work independently and manage time effectively in a remote or hybrid environment What’s it like to work at Springbig? We’re a passionate, innovative, and growing team that values collaboration, creativity, and a great sense of humor. We take pride in offering a flexible, inclusive environment where people can do their best work while enjoying what they do. We offer: Competitive salary + commission Unlimited PTO 401k with match Medical, dental, vision, and life insurance Casual dress and collaborative atmosphere #li-remote

Identify and qualify sales opportunities for SaaS technology services through outreach and research. | Requires experience in lead generation, outbound calling, and sales qualification, with strong communication skills and tech savviness. | Sales Development Representative Job Description THIS IS A FULLY REMOTE (WORK FROM HOME) POSITION. Springbig is the leading SaaS marketing technology platform serving retailers and brands in highly regulated industries throughout the U.S. and Canada. We serve in excess of 1,000 clients across 2,300 locations, and our clients’ communications using the Springbig platform reach more than 37 million consumers, making Springbig the leading company in our sector. Our headquarters are in Boca Raton, FL, where the majority of our employees are located, and we have additional office locations in Seattle, WA and Toronto, Canada. Position Overview We are seeking high-energy and motivated Sales Development Representatives (SDRs) to represent Springbig as we continue to expand our market share as the leading loyalty and communications platform for regulated industries. The Sales Development Representative is responsible for identifying and qualifying sales opportunities for Springbig’s SaaS technology services within a defined geographical territory. What are we looking for in a team member? Your specialization is less important than your ability to learn fast, communicate effectively, and adapt to shifting priorities. Responsibilities include Generate leads via email, phone, and social media Conduct research to identify the needs and scale of each opportunity Schedule qualified leads for demos with the Business Development Managers Personalize outreach and communications to high-value prospects Maintain active engagement with your pipeline and share insights to improve performance Requirements Tech savvy with experience in SaaS environments Self-starter with a strong drive to exceed goals and targets Extremely comfortable with high-volume outbound calling and prospecting Strong business acumen with the ability to stay focused and professional in fast-paced settings Intellectual curiosity paired with grit and persistence Previous experience in lead generation, outbound calling, and sales qualification Excellent written communication skills and ability to craft effective sales outreach Positive and energetic phone presence with strong listening and verbal communication skills What’s it like to work at Springbig? It’s awesome. We’re a driven, passionate, and collaborative team that values personal growth, innovation, and work life balance. Why you should work with us We are a fast-growing startup with a creative and agile culture Our company is always innovating and creating new value for clients and team members alike Full benefits package including health, dental, vision, and life insurance 401k with matching Unlimited PTO Casual, fun, and team-oriented environment Work with some of the best and brightest minds in SaaS tech We take care of our team members Competitive salary Unlimited PTO 401k match Excellent health benefits including medical, dental, vision, short-term and long-term disability, and life insurance Casual and comfortable work environment #li-remote

Supporting sales growth through lead generation, qualification, and outreach activities. | 1-2 years in sales development or related roles, excellent communication, organized, self-motivated, CRM experience preferred. | Business Development Associate Job Description THIS IS A FULLY REMOTE (WORK FROM HOME) POSITION. Springbig is the leading SaaS marketing technology platform serving retailers and brands in highly regulated industries throughout the U.S. and Canada. We serve over 1,000 clients across 2,300 locations, and our clients’ communications using the Springbig platform reach more than 37 million consumers, making Springbig the leader in our sector. Our headquarters are in Boca Raton, FL, where the majority of our employees are located, with additional offices in Seattle, WA and Toronto, Canada. Role Overview We are seeking a motivated and energetic Business Development Associate to join our growing team. In this role, you will be responsible for creating new business opportunities by identifying, qualifying, and engaging potential clients. As the first point of contact in the sales process, you’ll play a critical role in building pipeline, supporting Account Executives, and driving revenue growth. What You’ll Do Generate new leads through targeted outreach including calls, emails, LinkedIn, and other channels Qualify prospects and schedule meetings for Account Executives Clearly communicate Springbig’s value proposition and solutions to prospective clients Maintain detailed records of activities and pipeline progress within the CRM Collaborate with Sales and Marketing teams to refine outreach strategies and improve conversion rates Consistently meet and exceed individual activity, meeting, and pipeline goals What We’re Looking For 1–2 years of experience in sales development, business development, or related roles, preferably in SaaS or technology Excellent communication skills, both written and verbal Highly organized with the ability to manage multiple priorities in a fast-paced environment Self-motivated, coachable, and eager to learn Experience using CRM tools (HubSpot, Salesforce, or similar) is a plus What’s it like to work at Springbig? We’re a fast-moving, mission-driven team that values curiosity, collaboration, and clarity. We foster a flexible, innovative environment where data plays a central role in how we operate and grow. We Offer Competitive salary Unlimited PTO 401k with match Excellent health benefits including medical, dental, vision, life, and disability insurance Casual, collaborative, and transparent work environment Learning opportunities and exposure to high-impact, cross-functional projects #li-remote

Serve as a trusted advisor to SMB clients, optimize their marketing strategies, and drive platform adoption and retention. | 3+ years in SaaS customer success or account management, experience with digital marketing and automation platforms, strong communication and relationship-building skills. | Client Success Manager Job Description THIS IS A FULLY REMOTE (WORK FROM HOME) POSITION. Customer Success Manager About Springbig Springbig is the leading SaaS loyalty, marketing, and customer engagement platform serving retailers and brands across highly regulated industries throughout the U.S. and Canada. We empower businesses to build stronger relationships with their customers through advanced data, automation, and analytics — helping them drive retention, growth, and revenue. Headquartered in Boca Raton, FL, with additional offices in Seattle and Toronto, Springbig supports hundreds of clients across thousands of locations, engaging millions of consumers through its platform every day. Position Overview We are seeking a Customer Success Manager (CSM) who is passionate about helping mid-market clients achieve measurable business growth using Springbig’s platform. As a CSM, you’ll act as a trusted advisor, partnering closely with your customers to optimize their marketing strategies, expand platform adoption, and identify new opportunities for success. Our mission is simple — deliver exceptional service and results through deep product expertise, proactive engagement, and strong communication. This role is ideal for someone with a proven background in SaaS account management, marketing automation, or e-commerce strategy, and who thrives in a fast-paced, high-impact environment. How You’ll Make an Impact Serve as the primary partner for a portfolio of SMB clients, driving adoption, retention, and measurable business outcomes. Analyze client performance data and deliver strategic recommendations tied to digital marketing, engagement, and campaign execution. Lead onboarding, quarterly reviews, and ongoing success planning while collaborating cross-functionally to resolve issues and elevate client experience. Serve as a strategic partner for ~40 mid-market and enterprise customers, acting as their primary point of contact and trusted advisor. Drive revenue growth by helping clients optimize email, SMS, and loyalty program performance using the Springbig platform. Collaborate with clients to develop customized marketing strategies aligned with their business objectives and audience behavior. Transform workflows by introducing AI-driven solutions and smarter systems that enhance campaign efficiency and analytics. Build strong, long-term relationships with stakeholders, ensuring alignment between client and Springbig goals. Provide consultative support across technical and non-technical teams, helping customers maximize platform value and ROI. Champion customer feedback internally, working cross-functionally to improve platform experience and overall satisfaction. Contribute to a positive, collaborative team culture rooted in empathy, innovation, and accountability. Who You Are 3+ years of Customer Success or Account Management experience supporting SMB clients in a fast-paced SaaS environment. Proven background in digital marketing, including campaign optimization, customer engagement strategies, or marketing automation platforms. Strong communication, data-driven decision-making, and relationship-building skills with the ability to manage a high-volume book of business. Proven track record of building and nurturing relationships with multiple stakeholders within mid-market or enterprise accounts. Hands-on experience with email and SMS marketing platforms and CRM systems such as Salesforce A creative problem solver who enjoys finding new ways to deliver measurable outcomes for clients. Strong program management skills, capable of leading projects from scoping and planning through execution and success measurement. A natural communicator with excellent verbal and written skills, comfortable leading conversations via phone, video, and email. Curious, adaptable, and eager to learn new technologies — including AI-powered tools and marketing automation workflows. Thrives in a fast-paced, evolving environment, balancing multiple priorities with precision and energy. Experience in e-commerce, digital marketing, or highly regulated industries is strongly preferred. What’s it like to work at Springbig? It’s awesome! We’re a driven, passionate, responsible group who values professional growth and work life balance. Why you should work with us: We are a fun start-up, with a start-up culture Our company is continually growing and always innovating and creating new features for ourselves and our clients Full benefits package (Health, Dental, Vision, Life) 401k with matching Unlimited PTO Company atmosphere is collaborative, passionate and fun. Casual dress code Work with some of the best & brightest technical minds in the industry! We learn from and share knowledge with each other every day. #li-remote

Identify and close new business in the cannabis retail and production ecosystem through strategic prospecting, presentations, and sales cycle management. | Bachelor's degree or equivalent, 2-3 years of quota-carrying SaaS sales experience, strong consultative selling skills, CRM proficiency, and ability to work independently in a remote or hybrid environment. | Business Development Manager Job Description Springbig is the leading SaaS marketing technology platform serving retailers and brands in the rapidly growing cannabis industry throughout the U.S. and Canada. We serve over 1,000 clients across 2,300 locations, and our clients’ communications using the Springbig platform reach more than 37 million consumers; making Springbig the undisputed leader in our sector. Our headquarters are in Boca Raton, FL, where the majority of our employees are located, with additional offices in Seattle, WA, and Toronto, Canada. Position Overview: We’re looking for a highly motivated and strategic Business Development Manager (BDM) to join our growing Sales team and help expand Springbig’s footprint across the cannabis retail and production ecosystem. This role is responsible for identifying, prospecting, and closing new business within a defined territory, while delivering tailored solutions that highlight the value of our SaaS platform. The ideal candidate is a dynamic self-starter with a proven track record in SaaS sales, strong pipeline management skills, and a passion for emerging markets. You’ll work in close collaboration with Marketing, Product, and Client Success to ensure smooth handoffs and long-term account growth. Occasional travel may be required. Key Responsibilities: Proactively identify and build relationships with decision-makers at cannabis dispensaries and producers through outbound prospecting, inbound leads, and networking Deliver tailored presentations and demos that clearly communicate Springbig’s value proposition and competitive advantage Manage full sales cycle from prospecting through to close, including contract negotiation and internal approvals Maintain accurate, up-to-date records in CRM for all activities and accounts Develop strategic account plans and territory penetration strategies aligned with business goals Forecast sales results and provide insights on deal status, trends, and competitive intelligence Consistently meet or exceed defined KPIs including meetings booked, opportunities generated, and closed revenue Actively contribute to the evolution of Springbig’s go-to-market strategy by sharing insights from the field Represent the Springbig brand with professionalism, enthusiasm, and integrity at all times Requirements: Bachelor’s degree or equivalent professional experience Minimum 5 years of business experience, with 2–3 years in a quota-carrying SaaS sales role Proven success building and managing a high-volume sales pipeline and closing new business Strong consultative selling and value-based sales skills; experience selling to SMBs or mid-market preferred Exceptional communication and presentation skills with the ability to influence stakeholders at all levels Comfortable navigating CRM systems (Salesforce, HubSpot, etc.) and using modern sales tools for prospecting and outreach Fluent in social selling and digital prospecting methods (e.g., LinkedIn, video messaging, sales automation platforms) Highly self-motivated with the ability to work independently and manage time effectively in a remote or hybrid environment What’s it like to work at Springbig? We’re a passionate, innovative, and growing team that values collaboration, creativity, and a great sense of humor. We take pride in offering a flexible, inclusive environment where people can do their best work while enjoying what they do. We offer: Competitive salary + commission Unlimited PTO 401k with match Medical, dental, vision, and life insurance Casual dress and collaborative atmosphere