Spring Health

Lead product strategy and execution for top-of-funnel member growth focusing on client acquisition and activation. | 7+ years product management with growth focus, experience with marketplaces, martech stacks, experimentation, and AI integration. | Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission. Alma, a Spring Health Company, is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023. Candidate Interview Guide Alma, part of Spring Health, is actively seeking a Lead Product Manager, Growth to join our Client Experience organization. Reporting to the Director of Product, Client Experience, this expert-level role will focus on acquiring and activating X0,000 new clients per month. Over 170+ million people have access to care through Spring Health and Alma; we want to help them discover and access this care. You will own a critical area of our marketplace across search, care finding, matching as well as the site to enable a high-velocity growth flywheel. Please note that this is a hybrid role based in New York City, with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. What You’ll Do • Drive the product strategy and execution for top-of-funnel member growth, focusing on net-new client acquisition and activation. • Partner closely with Growth Marketing to build and enable a continuous flywheel of testing and iteration across marketing and product.Manage and build the marketing technology (martech) stack to support scalable, data-driven acquisition campaigns in an AI-first way. • Design and enhance core marketplace and directory surfaces to help users seamlessly find care through organic, partnership, and paid channels quickly.Build a disciplined learning loop that identifies root causes and uses experimentation to adapt future behavior based on validated insights. • Utilize AI tools to rapidly prototype, iterate on ideas, and amplify the speed and quality of product execution while augmenting human judgment. • Integrate AI capabilities and features into growth products to directly achieve user acquisition, activation, and conversion goals. • Execute high-velocity A/B tests to improve acquisition and activation metrics across the end-to-end user journey. • Collaborate cross-functionally with Engineering, Design, Data Science, and Marketing to deliver high-impact, conversion-optimized member experiences. What Success Looks Like Meet or exceed ambitious targets for acquisition, activation, and revenue.Improve conversion metrics from initial discovery through provider selection and care initiation.Increase net-new member activation rates across organic, paid, and partnership channels.Execute high velocity launches with continuous A/B tests with measurable impact on user acquisition.Improve the integration, speed, and performance of the martech stack to accelerate the productmarketing flywheel. What You’ll Bring • 7+ years of product management experience with a deep focus on growth, experimentation, and top-of-funnel user acquisition. • Exceptional consumer product mindset with a proven track record of scaling consumer-facing or B2B2C products at scale. • Demonstrated experience building seamless search, marketplace, directory, and onboarding user experiences. • Hands-on experience building and optimizing a martech stack in close partnership with Growth Marketing teams. • Strong experience designing and running experimentation programs (A/B testing, cohort analysis, iterative rollouts). • Deep analytical fluency, with the ability to construct strong hypotheses, conduct hands-on analyses with data directly, and connect behavioral data to product decisions. • Comfort navigating ambiguity and making tradeoffs between growth velocity, clinical integrity, and user trust. • Demonstrated ability to influence senior stakeholders and clearly articulate growth strategy, insights, and tradeoffs. • Experience driving with AI across automations, or personalization systems to improve engagement and retention. • Experience working with commercial partnership or payer channels. Nice To Have • Experience in marketplaces The target base salary range for this position is $182,000 - $242,000 Benefits • We’re a remote-first company • Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans • 401K plan (ADP) • Lifestyle Spending Account for health, wellness, and family care • Monthly co-working space membership stipend • Monthly work-from-home stipend • Financial wellness benefits through Northstar • Pet discount program through United Pet Care • Financial perks and rewards through PerkSpot • EAP access through Aetna • One-time home office stipend to set up your home office • Inclusive family and medical leave plans • 12 paid holidays and 1 Alma Give Back Day • Flexible PTO Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Design and build scalable search and matching systems, lead technical sessions, mentor engineers, and integrate AI tools. | 6–8+ years professional experience with Python, Django, React, scalable full-stack and distributed systems. | Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission. Reporting to the Engineering Manager - Search & Matching, this Senior Software Engineer II will be responsible for enhancing and optimizing the search and matching experience within Spring Health’s Alma product. As part of the Alma Search & Matching pod, you will help clients find the right provider and begin their care journey as quickly and seamlessly as possible. This role is - is instrumental in eliminating barriers to mental health care by building high-quality, scalable experiences that connect clients with the right care. Please note that this is a hybrid role based in San Francisco, with an expectation to be in the office 2–3 days per week at our 44 Montgomery Street location. Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date. Occasional travel will be required for team on-sites. What you’ll do Design and build scalable, high-quality software across complex, ambiguous problem areas in existing or new initiatives. Lead group technical design sessions for large projects; routinely provide high-value feedback in design forums and architectural reviews. Use AI to reason about system-level tradeoffs (scalability, performance, reliability) and integrate AI into team workflows—e.g., PR templates, debugging playbooks, and documentation—while ensuring all AI-assisted work meets rigorous quality standards. Evaluate new AI tools and techniques; share learnings with the team and help establish standards for AI-assisted engineering. Decompose significantly complex engineering problems into straightforward, well-scoped solutions. Coordinate cross-group efforts, keeping everyone informed of appropriate context and progress. Routinely provide perspective to identify and mitigate risks for others’ projects, not just your own. Drive and complete projects end-to-end—sometimes more than one at a time—from conception through deployment and iteration. Model engineering excellence: your code reviews are instructive, your designs are exemplary, and you proactively simplify and improve the code corpus. Mentor engineers in both technical areas and career growth; motivate action by clearly explaining context, rationale, and roles. Lead hypercare investigations and high-stakes bug responses; communicate progress quickly and clearly to stakeholders. Design and build scalable search and matching capabilities for Spring Health’s Alma product, - improving how clients discover and connect with the right providers, with a focus on relevance, performance, and search quality. Identify appropriate service boundaries and drive thoughtful architectural decisions about when and how to evolve capabilities out of the existing monolithic application. Architect, build, and evolve backend services and APIs that power critical parts of Alma’s client search and matching experience, while contributing across the full stack as needed. What success looks like in this role Technical Excellence – Your architecture solutions are exemplary in terms of efficiency, stability, extensibility, and ability to evolve. Your software is robust in the presence of failures, scalable, and cost-effective. AI-Augmented Engineering – You actively integrate AI into your workflow and your team’s—evaluating tools, establishing quality standards, and helping teammates use AI effectively and responsibly. Cross-Team Impact – You solve complicated problems across service domains, coordinate with other teams as needed, and routinely reduce complexity for the engineers around you. Project Leadership – You drive and complete large, complex projects end-to-end with high stakeholder satisfaction—sometimes leading more than one initiative at a time. Engineering Excellence – Your code reviews make the overall codebase better. You proactively simplify, refactor, and improve—accounting for the full project lifecycle including continuous improvement. Mentorship & Org Health – You make your superpod more effective through significant contributions to individuals’ growth and engineering efficiency. Junior and mid-level engineers seek you out for guidance. Operational Leadership – You lead investigations calmly under pressure, with clear direction and communication to stakeholders throughout. What you’ll bring 6–8+ years of professional software development experience Expertise in Python and Django for building scalable backend services and APIs, with strong proficiency in React Proven experience designing, building, and scaling complex full-stack systems, with a strong emphasis on backend architecture and development Uses AI to reason about system-level tradeoffs and integrates AI tools into team workflows—evaluates output critically and helps set quality standards for AI-assisted work Proven track record leading delivery of complex, multi-team technical projects Strong cross-functional collaboration skills; able to influence and align stakeholders across teams Demonstrated ability to mentor engineers on both technical skills and career growth Strong problem-solving skills with a focus on clean, scalable, maintainable architecture Embraces writing well-designed tests that accompany all code Proven experience with distributed systems and microservices architecture, including identifying appropriate service boundaries and making thoughtful architectural decisions about when and how to evolve capabilities out of a monolithic application Strong experience with data modeling and designing reliable data flows across services, with an understanding of consistency, performance, and scalability tradeoffs Experience designing and optimizing search experiences and search infrastructure, including indexing strategies, relevance and ranking, query performance, and search quality at scale The target base salary range for this position is $207,000 - $233,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Drive strategic analytics and performance measurement for operations-wide initiatives to support leadership decision-making. | Requires 2-4+ years in business analytics with strong data visualization skills and ability to partner with senior stakeholders. | Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission. Reporting to the Director of Operations Analytics & Workforce Optimization, the Senior Business Analyst, Operations Analytics will drive the strategic analytics work for cross-cutting, operations-wide priorities—some of the most critical initiatives in the department. This role sits on the Operations Analytics team within Operations Intelligence and will serve as a high-leverage analytics partner to Operations leadership, helping define what "good" looks like, how we measure it, and how we improve it. This is a full time, fully-remote position, though the ability to be onsite in our NYC office once a week is preferred. What you'll do: This role will have two primary categories of work: Strategic analytics for Ops-wide initiatives: • Provide the strategic analytics horsepower for major, cross-functional Operations initiatives (e.g., AI transformation efforts) by framing ambiguous problems, identifying decision-critical metrics, and driving analyses that directly shape strategy and execution. • Translate complex analytics into clear, actionable recommendations for Operations leadership, leveraging AI functionality wherever possible to reduce time-to-insight and increase actionability. • Build decision-ready narratives for exec audiences: clear problem statements, crisp insights, quantified tradeoffs, and recommended actions. • Partner cross-functionally (Operations leaders, BI, Product, and other stakeholders) to ensure analytics work is connected to real operational levers and adopted in day-to-day decision-making. Ops-wide analytics + performance measurement foundation • Own the creation of core data and reporting groundwork that ensures Operations understands what should be measured, how it's measured, and how we're performing. • Deliver foundational assets such as: • An Operations-wide metrics dictionary (definitions, logic, ownership, refresh cadence, caveats). • Recurring Operations performance packages that surface the most critical business metrics and trends. • Metric trees that enable faster, more systematic root-cause analysis when performance shifts. • Partner closely with leaders across each Operations department and BI partners to align on metric definitions, ensure data quality, and maintain scalable reporting. What success looks like: • Clarity and alignment: Operations leadership has shared definitions for key metrics and trusts the measurement system (fewer "metric debates," more decision velocity). • Adoption: Operations leaders consistently use the reporting foundation and metric trees in business reviews and in-week decision-making. • Automation leverage: Reduction in manual recurring reporting hours for priority metrics as reporting becomes more durable and self-serve. • Time-to-insight: Reduced cycle time from "question raised" → "decision-ready output," particularly for exec-facing requests. • Impact on outcomes: Measurable lift in priority Operations KPIs attributable to initiatives this role supports (improved SLA, quality, efficiency, satisfaction, cost outcomes, etc., depending on initiative). • Internal partner satisfaction: Ops leaders view you as a trusted strategic partner, not just an analytics provider. What you'll bring: • Bachelor's degree in Business, Economics, Engineering, or a similar analytical field; Master's degree preferred. • 2-4+ years experience in business strategy/analytics or a related role (e.g., consulting, tech, finance), with a track record of driving analytics work that shapes leadership decisions. • Strong command of data and visualization tools (e.g., SQL, Looker, Hex), and experience building scalable reporting or analytical frameworks. • Demonstrated ability to partner with senior stakeholders, drive alignment across teams, and move ambiguous workstreams from problem → insight → action. • Excellent communication and storytelling skills; can synthesize complex analysis into crisp, executive-ready narratives. • A builder's mindset: comfortable establishing frameworks, processes, and standards in a scaling environment. The target base salary range for this position is $106,500-$118,000, and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. • Employer sponsored 401(k) match of up to 2% for retirement planning • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • We offer competitive paid time off policies including vacation, sick leave and company holidays. • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals. • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.