Spring Health

Own and execute the product roadmap for provider pay and incentives, collaborating across teams to improve provider satisfaction, engagement, and operational efficiency. | Requires 3+ years in product management with experience in financial flows, incentives, or healthcare payments, and strong analytical and cross-functional collaboration skills. | Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Senior Director of Product, the Senior Product Manager, Provider Pay and Incentives will own the strategy and execution of Spring Health’s provider compensation, incentives, and payment experiences and tools. This role is part of the AI Care Foundations Product organization and plays a critical role in ensuring our provider network is fairly compensated, highly motivated, and aligned with clinical quality, access, and business outcomes. Please note that this is a hybrid role based in San Francisco, with an expectation to be in office 2-3 days a week. Our office is located at 2 Embarcadero Ctr. In this role you will partner closely with Engineering, Data, Provider Operations, Finance, and Provider CRM teams. What you’ll do: Own the end-to-end product roadmap for provider pay, incentives, and related tooling, balancing provider experience, clinical outcomes, and financial sustainability Design and iterate on incentive models that drive desired behaviors such as improved access, higher engagement, quality outcomes, and retention across our provider network Partner with Finance and Analytics to model the impact of compensation changes and ensure programs meet ROI and margin targets Translate complex operational and regulatory requirements into scalable, intuitive product experiences for providers and internal teams Lead discovery with providers and internal stakeholders to deeply understand pain points and opportunities in compensation and incentives Collaborate with Engineering to deliver reliable, auditable, and scalable payment systems Define and track success metrics to continuously improve provider satisfaction, participation, and performance Communicate product strategy, tradeoffs, and progress clearly to cross-functional partners and leadership What success looks like: Improved provider satisfaction and trust with pay and incentive programs (e.g., CSAT or NPS improvements quarter over quarter) Increased provider engagement and retention tied to incentive initiatives On-time, accurate provider payments with reduced operational escalations Incentive programs that measurably improve quality, outcomes, and engagement goals Clear alignment between provider compensation strategy and Spring Health’s financial and clinical objectives What you’ll bring: 3+ years of product management experience, ideally in healthcare, fintech, marketplaces, or payments-related domains Proven experience owning complex, cross-functional products involving financial flows, incentives, or compensation systems Strong analytical skills with the ability to use data to inform decisions and evaluate tradeoffs Experience working closely with Engineering, Finance, and Operations partners Ability to translate ambiguous problem spaces into clear product strategies and execution plans Excellent communication skills and comfort influencing stakeholders at multiple levels Nice to have: Experience building products for provider, clinician, or marketplace-based ecosystems Familiarity with healthcare payments, provider networks, or regulatory considerations Experience designing incentive systems or behavioral economics-informed products The target base salary range for this position is $165,000 - $202,500, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Oversee and improve product operations, facilitate cross-team collaboration, and support strategic planning for product teams. | Requires 5+ years in product teams, strong process and stakeholder management skills, and a passion for mental health. | Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Chief Product Officer, we are looking for an experienced, highly effective Director of Product Operations to lead the core Product operating cadences, performance management, and cross-team collaboration processes. Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. What you’ll do: Oversee and facilitate key planning and decision processes for the Product organization, including solution reviews, roadmap prioritization, and annual planning. Identify, implement, and manage product management tools, processes, and best practices to enhance product team efficiency and effectiveness. Develop and monitor key performance indicators (KPIs) and metrics to track and report product performance. Lead cross-functional initiatives to improve product operations, including process & operational improvements, resource allocation, and risk management. Directly manage a team responsible for driving major technical and product-driven cross-functional projects and programs. Collaborate with product managers, engineering, data science, design, and other stakeholders to ensure alignment and successful execution of product priorities. Facilitate effective communication and coordination between product teams and other departments, including report-outs of prioritization and product launches. Act as a strategic partner to the CPO, providing support in decision-making, strategic planning, and execution of key initiatives. Oversee the CPO and product leadership team’s agenda, ensuring clear ownership and continuous follow-up on action items. Own the product technology stack from tool selection to ensuring adoption. Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders. Guide product development lifecycle at every stage, optimizing processes and rituals that help the team thrive. What success looks like: Play an instrumental role in the successful deployment and management of the product operating model at Spring Health. Implement a decision-making and communication cadence that materially improves stakeholder alignment and satisfaction while reducing reporting overhead on product teams. Improve the speed at which we collectively identify, organize, and deliver innovation against cross-team priorities. What you’ll bring: Bachelor’s degree in Business, Engineering, or a related field; MBA or advanced degree preferred. 5+ years of experience working in or with product teams. Strong understanding of product development processes, methodologies, and best practices. Excellent analytical, organizational, and problem-solving skills. Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels. Demonstrated ability to manage multiple priorities and projects in a fast-paced, dynamic environment. Passion for mental health and a commitment to Spring Health’s mission and values. Ability to thrive in a fast-paced environment. Nice to have: Healthcare / health tech or benefits tech experience Hypergrowth start-up experience The target base salary range for this position is $214,000 - 287,410 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Lead and develop a high-performing support engineering team, improve system reliability, and reduce support issues through automation and process improvements. | At least 7 years in Support or Site Reliability Engineering, 4+ years managing technical teams, experience with production code, and incident management in high-reliability environments. | Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. As the Senior Manager, Support Engineering, you will be responsible for the health, strategy, and execution of the support engineering function. You will lead a team of engineers who triage complex technical issues, build internal tooling, and drive the reliability of systems that power life-saving care. Please note that this is a hybrid role based in San Francisco with an expectation to be in office 2-3 days a week. Our office is located at 2 Embarcadero Ctr. What you’ll do: Recruit, hire, and develop a high-performing Support Engineering team while designing career paths and planning headcount to support significant organizational growth. Partner with Product and Engineering leaders to influence the roadmap by advocating for system reliability, visibility, and operational ease. Define, track, and improve the metrics that reflect the speed, quality, and effectiveness of technical support. Identify recurring support issues and lead automation efforts to reduce manual work and improve system reliability. Lead the escalation and resolution of high-severity technical incidents, including those impacting critical services. Translate trends from support issues into clear insights that inform product improvements and platform quality. What success looks like: Support issues are resolved faster over time, as measured by reduced average time to resolution. The volume of incoming support requests decreases due to improved system reliability and automation. Fewer engineering hours are spent on recurring support issues as processes and tools mature. High-severity incidents are resolved within defined response targets and decrease in frequency year over year. Internal partners report improved satisfaction with support quality through regular feedback surveys. Product teams act on documented support insights that lead to measurable improvements in platform stability. What you’ll bring: At least 7 years of professional experience in Support Engineering, Site Reliability Engineering, or Software Engineering. At least 4 years of experience managing and developing technical teams. The ability to read, understand, and debug production code in modern web application stacks. Experience leading structured problem-solving and root cause analysis for complex technical issues. Demonstrated experience planning budgets, managing team growth, and setting priorities over a 6–12 month horizon. Experience managing incidents in environments where system reliability directly impacts users. Strong written and verbal communication skills, with the ability to explain complex technical concepts clearly to non-technical audiences. Nice to have: Deep familiarity with AWS infrastructure and modern observability tools (Datadog, Sentry, Splunk). A background in building or product-managing internal tools and "Support Platforms." Previous experience in a HIPAA-compliant or highly regulated industry. The target base salary range for this position is $207,000 - $233,000 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. Employer sponsored 401(k) match of up to 2% for retirement planning A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. We offer competitive paid time off policies including vacation, sick leave and company holidays. At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care Up to $1,000 Professional Development Reimbursement a year. $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Lead cross-functional technical initiatives, optimize engineering systems, and ensure stakeholder alignment to deliver scalable product outcomes. | Over 5 years of experience in technical program management or engineering operations, with strong technical fluency, proven success in scaling engineering operations, and excellent collaboration skills. | At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. The Senior Technical Program Manager will lead cross-functional technical initiatives that are essential to delivering scalable, high-impact product outcomes. You’ll work closely with product managers, engineers, designers, and cross-functional stakeholders to architect, plan, and execute complex technical programs. This role requires a strong systems mindset and the ability to navigate ambiguity while structuring execution across multiple teams and technical domains. This role demands both technical depth and program management rigor to bridge strategy with execution and deliver measurable business impact. Candidates located in New York City or San Francisco may work in-office at our headquarters up to three times per week. Key Responsibilities • Drive end-to-end technical program execution: Plan, manage, and deliver cross-functional initiatives across product, engineering, and partner teams, ensuring predictable and scalable outcomes. • Own engineering operations systems and tooling: Manage and optimize the tech stack supporting engineering productivity (e.g., Jira, Applause, internal DX tools), ensuring reliability, usability, and adoption. • Ensure stakeholder alignment and transparency: Drive communication across engineering, product, and business leaders, continuously integrating feedback to maximize program impact. • Manage risks and dependencies: Proactively identify technical risks, operational inefficiencies, and cross-team blockers, and drive resolution or trade-offs. • Implement scalable processes: Establish frameworks for reporting, retrospectives, and continuous improvement that increase both delivery reliability and engineering productivity. • Enhance developer experience (DX): Partner with engineering teams to streamline workflows, reduce friction, and improve developer velocity through automation, tooling, and process improvements. What success looks like: • Technical programs are delivered on time and within scope, with clear milestones, owners, and measurable outcomes • Engineering systems and tools are reliable, efficient, and widely adopted, improving visibility, reducing operational overhead, and enabling teams to move faster. • Engineering teams operate with greater efficiency, unblocked by operational issues and supported by improved developer experience. • Clear alignment to company strategy, with visibility into progress, risks, and technical trade-offs via consistent reporting. • Stakeholders trust you as a source of clarity, accountability, and operational excellence, enabling informed, fast decision-making. • Continuous improvement is embedded in culture, with tooling enhancements, automated workflows, and process refinements that drive long-term scalability. • Metrics-driven execution: Delivery velocity, roadmap completion rate, incident/defect reduction, and stakeholder satisfaction (NPS) are tracked and used to guide prioritization. What we expect from you: • 5+ years in technical program management and/or engineering operations within a high-performing technology org, ideally embedded in product and engineering. • Strong technical fluency: Understanding of SDLC, Agile methodologies, and experience with developer tools and workflows (e.g., Jira, Applause, CI/CD systems, DX platforms). • Proven success in scaling engineering operations: Implementing and managing tech stacks, tooling, and operational frameworks that improve delivery velocity and engineering productivity. • Proficiency in program management and collaboration tools (e.g., Jira, Asana, Coda, Trello), with an eye toward evaluating and evolving tooling as needs change. • Exceptional communicator and collaborator, able to align executives, engineering, and cross-functional stakeholders around program goals and trade-offs. • Organized and execution-focused, with the ability to juggle competing priorities, urgent requests, and high-volume operational tasks. • Analytical, data-driven decision-maker, adept at defining and leveraging metrics to assess program health, engineering efficiency, and stakeholder satisfaction. The target base salary range for this position is $159,100 - $194,150, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. • Employer sponsored 401(k) match of up to 2% for retirement planning • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • We offer competitive paid time off policies including vacation, sick leave and company holidays. • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know. Skills: Aged Care, Agile Programming Methodologies, Analysis Skills, Atlassian JIRA, Automation, Business Strategy, Childcare, Coaching, Compensation and Benefits, Consumer Branding, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Cross-Functional, Embedded Systems, Establish Priorities, Fitness, Flexible Spending Accounts, Fortune 500 Customers, Functional Programming Languages, Healthcare, Healthcare Providers, Machine Tool, Medications, Metrics, Microsoft Product Family, Multitasking, Nutrition, Operational Improvement, Operational Support, Organizational Skills, Performance Reviews, Process Improvement, Product Engineering, Program Evaluation, Program Planning, Programming Tools, Project Management Software, Project/Program Management, Psychiatry and Mental Health, Reimbursement, Reliability Engineering, Research & Development (R&D), Retirement Planning, Return on Investment (ROI), Risk Analysis, Risk Management, Software Development Lifecycle (SDLC), Startup, Team Player, Technical Delivery, Technical Leadership, Technical Support, Time Management, Usability Engineering About the Company: Spring Health

Driving research and insights strategy to inform messaging, product, and company strategy across industries. | Over 5 years in B2B2C product marketing or market research, with strong experience in customer interviews, competitive intelligence, and data translation. | Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Reporting to the Director of Product Marketing & Enablement, the Lead Product Marketing Manager, Intelligence & Industries drives Spring’s research and insights strategy—powering differentiated messaging and go-to-market execution across industries, segments, and personas. This role is the strategic engine behind how we understand the market, position against competitors, and tell compelling stories that resonate with buyers. It informs not only sales and marketing, but also product direction and broader company strategy. This remote role (East coast preferred, New York strongly preferred) partners cross-functionally with Sales, Customer Success, Product, Growth, Enablement, Executive Leadership, and Content Marketing to ensure Spring shows up as a trusted expert—armed with the data, messaging, and industry-specific proof points to win new business and expand existing accounts. What You’ll Be Doing • Own Spring’s competitive intelligence and market research program—uncovering buyer needs, market shifts, and industry trends • Develop segment- and industry-specific insights that inform strategic narratives, objection handling, and field-facing messaging • Conduct win/loss interviews and customer research to deeply understand buyer psychology, decision criteria, and unmet needs • Deliver insight-backed recommendations to GTM, Product, and Executive leaders to guide messaging, roadmap strategy, and campaign focus • Partner with Sales and CS to build messaging that resonates across the customer journey—from pre-sale through renewal • Collaborate with Enablement and Marketing teams to scale insights through training, playbooks, content, and campaigns • Create customer stories, case studies, and proof points that validate Spring’s impact and expertise within key industries • Produce quarterly market insights reports and maintain a library of battlecards, talk tracks, and positioning guides • Automate intelligence workflows using tools like Gong, ChatGPT, Klue, Zapier, and other AI/automation platforms What Success Looks Like • Quarterly market insights reports shared cross-functionally and referenced in strategy conversations • Competitive battlecards clearly differentiate Spring and are regularly cited in field activity • Segment-specific narratives and objection handling content used consistently in sales and CS conversations • Win/loss interviews conducted for 70%+ of closed deals • Spring is recognized internally and externally as a trusted expert across industries and buyer types • Messaging and insights inform product innovation and roadmap prioritization Qualifications Required • 5+ years of experience in B2B2C Product Marketing, Competitive Intelligence, or Market Research • Deep experience conducting customer interviews and win/loss analysis • Proven ability to translate research and data into positioning, messaging, and strategic recommendations • Strong writing, storytelling, and communication skills • Experience influencing cross-functional stakeholders including Sales, CS, Product, Growth, and Executive teams • Fluency with tools like Gong, ChatGPT, Klue, Gemini, or Zapier • Strong understanding of behavioral health, employer benefits, and healthcare decision-making • Ability to balance ambiguity and speed with high-quality output in a fast-paced environment Preferred • Experience owning competitive intelligence programs end-to-end • Familiarity with voice-of-customer and survey tools like Qualtrics or Typeform • Background in healthcare, digital health, or SaaS • Exposure to both new business and expansion-focused GTM motions The target base salary range for this position is $147,000 - $184,750, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. • Employer sponsored 401(k) match of up to 2% for retirement planning • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • We offer competitive paid time off policies including vacation, sick leave and company holidays. • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Conduct market research, develop insights, and influence product and marketing strategies. | Requires 5+ years in B2B2C product marketing or market research, with experience in customer interviews, data translation, and stakeholder influence. | Job Description: • Own Spring’s competitive intelligence and market research program—uncovering buyer needs, market shifts, and industry trends • Develop segment- and industry-specific insights that inform strategic narratives, objection handling, and field-facing messaging • Conduct win/loss interviews and customer research to deeply understand buyer psychology, decision criteria, and unmet needs • Deliver insight-backed recommendations to GTM, Product, and Executive leaders to guide messaging, roadmap strategy, and campaign focus • Partner with Sales and CS to build messaging that resonates across the customer journey—from pre-sale through renewal • Collaborate with Enablement and Marketing teams to scale insights through training, playbooks, content, and campaigns • Create customer stories, case studies, and proof points that validate Spring’s impact and expertise within key industries • Produce quarterly market insights reports and maintain a library of battlecards, talk tracks, and positioning guides • Automate intelligence workflows using tools like Gong, ChatGPT, Klue, Zapier, and other AI/automation platforms Requirements: • 5+ years of experience in B2B2C Product Marketing, Competitive Intelligence, or Market Research • Deep experience conducting customer interviews and win/loss analysis • Proven ability to translate research and data into positioning, messaging, and strategic recommendations • Strong writing, storytelling, and communication skills • Experience influencing cross-functional stakeholders including Sales, CS, Product, Growth, and Executive teams • Fluency with tools like Gong, ChatGPT, Klue, Gemini, or Zapier • Strong understanding of behavioral health, employer benefits, and healthcare decision-making • Ability to balance ambiguity and speed with high-quality output in a fast-paced environment • Experience owning competitive intelligence programs end-to-end (preferred) • Familiarity with voice-of-customer and survey tools like Qualtrics or Typeform (preferred) • Background in healthcare, digital health, or SaaS (preferred) • Exposure to both new business and expansion-focused GTM motions (preferred) Benefits: • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. • Employer sponsored 401(k) match of up to 2% for retirement planning • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • We offer competitive paid time off policies including vacation, sick leave and company holidays. • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes.

Translate provider documentation into accurate medical codes and invoices, submit billing information, review and adjust claims, and support billing performance metrics. | AAPC certification, 2+ years medical billing and coding experience, knowledge of CPT, ICD-10, HCPCS codes, medical terminology, strong communication and customer service skills. | This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Billing and Medical Coding Specialist plays a key role in ensuring accurate and timely medical billing to support Spring Health’s mission of delivering exceptional mental healthcare. This full-time, remote role sits within the Revenue Operations team and is responsible for translating provider documentation into accurate codes and invoices that enable reimbursement and data quality. You’ll serve as a subject matter expert in CPT and diagnosis coding, helping uphold compliance and operational excellence. • Responsible for entering the billing information and submitting invoices • Properly code medical services, diagnosis such as CPT and diagnosis codes based on provider notes, including analyzing chart notes and identifying documentation deficiencies • Serves as a resource and subject matter expert with coding • Provide billing support by reviewing, researching, investigating, re-submitting, re-processing, and adjusting claims • Own ad hoc operational projects as needed by the Billing Manager • Accountable for fulfilling billing performance metrics as outlined by team management Qualifications • Certification from the American Academy of Professional Coders (AAPC) • 2+ years of experience as a medical billing and coding specialist • Knowledge of Codes like CPT, ICD-10, and HCPCS • Knowledge of medical terminology and basic math • Strong written and verbal communication skills with a patient-centric tone • Hyper-organized and attentive to all angles of a given problem • Creative and analytical thinking • Maintaining a positive, empathetic, and professional attitude toward members at all times • Interpersonal and customer service skills • Responding promptly to member inquiries Requirements • The target base salary range for this position is $32.05 - $39.62 • Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations • We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay Benefits • Health, Dental, Vision benefits start on your first day at Spring • Access to One Medical accounts • HSA and FSA plans are available, with Spring contributing up to $1K for HSAs, depending on your plan type • Employer sponsored 401(k) match of up to 2% for retirement planning • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents • Competitive paid time off policies including vacation, sick leave, and company holidays • At 6 months tenure with Spring, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents • Access to Noom, a weight management program tailored to your unique needs and goals • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year • $200 per year donation matching to support your favorite causes

Manage full sales cycle selling mental health benefits to large enterprises, build strategic partnerships, negotiate contracts, and meet or exceed sales targets. | 8+ years enterprise sales experience with strong quota attainment, ability to close 6-figure deals, excellent communication, and willingness to travel up to 30%. | Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for an Enterprise Sales Director to join our team and help maximize a massive market opportunity. There is so much potential to provide mental health benefits to employees at top companies and we’re looking for someone passionate to help us capture it. This is a full time remote role, reporting to the Senior Director, Enterprise Sales. What you’ll do: • Full sales cycle role selling into HR/Benefits leaders at larger size companies from 10K to 100K employees and organizations across the globe. • Work closely with BDRs and members of our Strategic Alliances team to close opportunities that they generate, as well as self source your own within your territory by working with top consultants • Own and iterate full cycle sales pitches using a consultative sales approach, including but not limited to running RFPs, discovery calls, Spring Health overview presentations, demonstrations of the technology platform, pricing and proposal analysis and reviews, negotiation to procurement, and more. • Prioritize strategically valuable accounts in the assigned territory, and opportunities in line with our national sales approach and strategy • Build business cases for VPs/C-levels • Work cross-functionally to provide key market feedback on client and consultant needs and product roadmap • Develop mutually beneficial partnerships with health insurance brokers and health benefits consultants and grow the relationships over time • Travel as needed to close the sale and/or support Spring Health in industry events (~30%) • Meet and exceed sales targets by identifying new opportunities in the territory. • Understand client’s business needs, pain, challenges and goals to provide solutions that align with their strategic initiatives. • Contract negotiations, Procurement and implementation facilitation What success looks like in this role: • Meeting or exceeding defined sales quota What you’ll bring: • Strong track record of quota attainment in an Enterprise sales role for 8+ years • Strongly prefer benefits/healthcare sales experience, but not required • A deep passion to transform the U.S. healthcare system, especially mental health • Outstanding communication skills and a thoughtful and collaborative approach to sales • Entrepreneurial focus with a determination to succeed in an innovative, fast-paced environment with a high tolerance for ambiguity • Strong background and track record of success as an individual contributor, with experience closing 6-figure deals and crushing quota • Humility, resourcefulness, directness, ambition, extreme comfortability with change • Emotional intelligence and an empathetic nature • The ability to travel up to 30% of the year for sales pitches and representing Spring Health at industry events The target base salary range for this position is $160,000 - $220,000, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. • Employer sponsored 401(k) match of up to 2% for retirement planning • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • We offer competitive paid time off policies including vacation, sick leave and company holidays. • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Manage and grow customer relationships in EMEA, drive retention and upsell, coordinate globally with US teams, and support customer success operations. | 5+ years customer success/account management experience, fluency in Swiss German and English, ability to manage 30+ accounts, strong communication and problem-solving skills, and SaaS/CRM knowledge preferred. | Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. As the Regional Customer Success Manager – EMEA, your mission is to build and maintain strong relationships with Spring Health’s customers in EMEA and potentially other global regions. You will collaborate closely with the Customer Success team in the US and work cross-functionally with various Spring Health teams to ensure clients receive exceptional service and support in your region. Your goal is to turn customers into enthusiastic advocates of Spring Health, driving engagement, retention, upsell and long-term success. You will play a key role in scaling and optimizing customer success operations globally. This is a full-time, fully remote role, requiring both local and international travel. You will report to the Associate Director, Global Customer Success. What you’ll be doing: • Conduct regular global account meetings to refine and align customer strategies. • Partner with the US Customer Success Lead to ensure a consistent, cohesive approach across regions. • Champion and drive engagement with mental wellness programs. • Serve as the primary contact for global product updates and upcoming developments. • Act as an accessible, local contact to address escalations and urgent matters promptly. • Maintain an understanding of diverse cultural nuances that influence client interactions worldwide. • Serve as local implementation support in conjunction with US based implementation team • Help clients understand available training topics and their relevance to specific needs, while also delivering Benefit Overview sessions that provide a comprehensive overview of SH’s mental wellness benefits. • Support and lead global QBRs/ABRs and support day to day reporting requests for global customers. What success looks like in this role: • Partnering with the Customer Success team to maintain a high customer retention rate and reducing churn. • Identify and drive upsell and expansion opportunities to grow accounts. • Consistently achieve a high Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) from Customers • Build strong relationships to develop customers into brand advocates and case studies. • Act as a trusted advisor, providing strategic insights to customers for maximum product value. • Partner with sales, product, marketing and other cross functional teams to create a seamless customer experience. • Improve customer success processes through data-driven decision-making and automation. • Document and share best practices and provide valuable customer feedback to influence product roadmaps and company strategies. What we expect from you: • 5+ years of Customer Success/Account Management experience • Fluency in Swiss German and English is required for this role. • Proficiency in Standard German and French is a strong plus. • Responsible for a book of business of 30+ customers in different segments, with the ability to speak with the customer’s leadership teams. • Deep passion for customer success and a proactive approach to solving customer challenges. • Ability to build strong relationships and act as a trusted advisor to customers. • Strong problem-solving skills with the ability to analyze customer data and derive insights. • Ability to understand customer goals and align them with the company’s offerings. • Excellent verbal and written communication skills to engage with customers effectively. • Self-starter with a bias for action, taking full ownership of customer relationships. • Proactively identify risks, resolve issues, and drive customer success initiatives. • Focus on achieving high customer retention, adoption, and expansion metrics. • Comfortable working with targets related to renewals, upsells, and customer satisfaction. • Ability to quickly learn and master the company’s products and services. • Knowledge of SaaS, B2B customer success, CRM tools (e.g., Salesforce, Gainsight), or relevant industry experience is a plus. • Comfortable in a fast-paced, dynamic environment and adaptable to change. • Willingness to continuously learn and improve customer engagement strategies. The target base salary range for this position is 99,000 CHF - 130,000 CHF, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. • Employer sponsored 401(k) match of up to 2% for retirement planning • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • We offer competitive paid time off policies including vacation, sick leave and company holidays. • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Analyze marketing data to optimize campaign performance, collaborate with sales and BI teams, maintain data quality, and deliver actionable insights to improve ROI. | 5+ years in marketing analytics with expertise in B2B/B2B2C, proficiency in Google Analytics, Mixpanel, Looker, Hubspot, Salesforce, Iterable, and strong communication skills. | Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. The Marketing Analytics Manager is a pivotal individual contributor responsible for deeply analyzing marketing data to inform strategic decisions and optimize campaign performance. You will leverage various marketing data sources, generate actionable insights, and collaborate closely with marketing, business intelligence, product, and other relevant teams to measure marketing effectiveness. This role focuses on applying advanced analytical techniques and tools to directly boost ROI and engagement across our initiatives. This is a full time, remote role reporting to the Director, Marketing Analytics. East Coast location required. What you’ll be doing: • Drive data quality and integrity within marketing analytics datasets, ensuring accuracy and consistency across relevant data sources to enable effective decision-making • Collaborate effectively with Sales, BI, Engineering, and Marketing teams to align on data needs, forecasts, and performance metrics critical to achieving KPIs • Support the execution and optimization of key marketing analytics processes, including weekly/monthly/quarterly reporting, attribution modeling, lead routing analysis, and pipeline analysis, to ensure accurate tracking and reporting of marketing performance • Partner closely with the Business Intelligence (BI) team on setting up and maintaining tracking mechanisms and dashboards that provide real-time visibility into key marketing metrics • Support and enable the marketing team in tracking and reporting on their own campaign performance by providing guidance, tools, and best practices to foster greater self-sufficiency in data reporting • Drive the execution of marketing analytics initiatives, ensuring the right data is collected, analyzed, and interpreted to optimize campaigns and enhance lead generation • Provide actionable insights based on deep data analysis to help inform marketing strategies, improve conversion rates, and maximize ROI • Continuously monitor and contribute to the improvement of marketing data integrity and accessibility, ensuring that teams are equipped with reliable information to drive results What success looks like in this role: • Timely and impactful delivery of marketing analytics initiatives, directly enabling data-driven decision-making across relevant teams • Proactive collaboration with Sales, Business Intelligence, and Marketing teams to ensure alignment on critical data needs, forecasts, and insights that drive key performance indicators (KPIs) • Consistent delivery of accurate and actionable marketing analytics reports that directly support strategic business decisions and contribute to measurable improvements • Proactive identification and translation of data trends into actionable opportunities, consistently optimizing marketing strategies and improving conversion rates • Fostering clear alignment and seamless data flow between marketing and sales teams, directly leading to better-targeted campaigns, higher-quality leads, and maximized ROI What we expect from you: • 5+ years of dedicated experience in marketing analytics, including expertise in B2B and B2B2C • Strong proficiency in key analytics platforms such as Google Analytics, Mixpanel, Looker, Hubspot and Salesforce • Demonstrated strong proficiency in Iterable • Proven ability to translate complex data sets and analyses into clear, actionable insights for diverse stakeholders • Excellent communication skills and a demonstrated ability to foster effective collaboration with cross-functional teams The target base salary range for this position is $97,680 - $122,100, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type. • Employer sponsored 401(k) match of up to 2% for retirement planning • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • We offer competitive paid time off policies including vacation, sick leave and company holidays. • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year. • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.