SpotOn

Build backend and frontend features, provide technical leadership, manage tech debt, and ensure system stability. | 5-7 years experience with Golang mastery, JS/TS proficiency, AI coding tools, and cloud infrastructure knowledge. | About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. About the Role We're looking for a Senior Full Stack Engineer to join our Hospitality Fulfillment team at SpotOn. Our domain focus on how customers’ orders actually get to the kitchen and are prepared, so the work you’ll be doing is critical for smooth restaurant operation. You'll work across various backend services and microfrontends to build features that power our Express POS. The ideal candidate will be able to: Take extreme ownership: You don’t just close tickets; you own the outcome. If a feature breaks or a customer is stuck, you’re the one who sees the fix through, regardless of where the problem sits in the stack. Navigate real complexity: We aren’t doing simple CRUD work. You will be untangling massive systems and solving high-stakes puzzles that require creative thinking and the grit to push through frustration. Be a "whatever it takes" engineer: You are flexible. If the frontend lead is out or an infra fire starts, you’re ready to jump in, learn what you don't know, and clear the path for the team. Treat AI as a teammate: We use AI tools daily to move faster. You’ll be expected to leverage these tools to solve "impossible" problems and keep our quality bar high. Drive the team forward: You’ll provide technical leadership, ensuring we’re making smart decisions and addressing tech debt before it becomes a roadblock. What skill are we searching for? Real-world experience: You’ve spent at least 5 to 7 years building software that survives high-traffic, production environments. Backend mastery: You are highly proficient in Golang and ideally also JS/TS. AI fluency: You have already integrated AI into your workflow and know how to use it to write better code and debug complex systems. Solid fundamentals: You have a deep understanding of data structures, algorithms, and design patterns that allow you to build for scale. Strong communication: You have a solid command of English (min. B2). Perfect candidate also has: The "Figure it Out" gene: You actually enjoy the challenge of a problem that doesn’t have a clear answer on the first page of a search result. Full-stack flexibility: You aren’t afraid of PHP if that’s what’s needed to get a project across the finish line. Cloud and Infra comfort: You’ve spent enough time with AWS, Terraform, or Kubernetes to understand how your code lives in the wild. A mentoring mindset: you naturally raise the bar for those around you through thoughtful code reviews and shared knowledge. What's in it for you Compensation Our base pay range for this role is $123,000-175,000/year. Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan. Offers will be reflective of the candidate’s location and experience. Benefits At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hardworking humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in your wellbeing with a competitive benefits package designed to support your health, family, and future: Medical, Dental, and Vision Options: Nationwide plans to fit your personal healthcare needs. HSA with Employer Match: High-deductible health plan enrollees receive an annual company contribution to their Health Savings Account Company-Paid Life Insurance & Disability 401(k) Retirement Savings & Annual Employer Match Restricted Stock Units (RSUs) Pre-Tax Commuter Benefits Paid Parental Leave Paid vacation, 10 company holidays (including 1 floating holiday), sick time, and volunteer time off Monthly cell phone and internet stipend Education reimbursement up to $2,000 per calendar year to assist with your professional development Employee Resource Groups to build community and inclusion at work We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Work authorization in the U.S. is required. Visa sponsorship is not available for this role. SpotOn is an E-Verify company.

Lead enterprise-scale technology and business transformation programs with cross-functional teams and executive stakeholders. | Experienced in managing large-scale projects with strong stakeholder management and delivery frameworks, but lacks direct product management and AI implementation experience. | About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. • Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users • Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. The Role SpotOn is seeking a Senior Product and AI leader who can operate at the intersection of customer-facing product strategy and internal organizational acceleration. This person is (and will be) a team leader. This person has a demonstrated ability to listen to and drive outcomes for customers. Most importantly, this person In This Role The Ideal Hire Will • Lead and grow our Marketing, Guest Data, Labor, and Shared Value product teams—driving strategy, roadmap, and execution in close partnership with the C-Suite. • Dramatically increase organizational throughput by intelligently embedding AI into high-leverage workflows across Product, Engineering, Operations, Support, Sales, Marketing, and G&A. The ideal candidate is a builder-operator who can lead a team, zoom in to prototype an AI workflow that ships this week, and zoom out to craft multi-year product vision. This person moves quickly, can bring order and execution to ambiguity, and knows how to translate emerging technology into measurable business impact for our customers and our teams. What You’ll Do Product Leadership • Be the team leader for a group of PMs helping define the product strategy for the areas your direct reports own (Marketing, Guest Data, Labor, Shared Value). You will also be a major influencer in SpotOn’s overall product direction. • Manage and coach a team of Product Managers as they investigate market opportunities, build roadmaps, and make strategic adjustments based on client needs, data, and business priorities. • Assess market competition, client preferences, emerging technologies, and industry trends to identify what’s needed to maintain a competitive advantage. • Be creative in your approach to product vision and design. SpotOn’s goal is not to chase what’s already out there—it’s to author the future of the industry we love. • Work with cross-functional teams—Engineering, Design, Sales, and Support—to elicit, rationalize, and prioritize requests for new functionality. • Build relationships with key business partners and serve as the internal and external evangelist for your product portfolio. • Collaborate with product marketing on positioning and go-to-market strategies for your products. AI Implementation & Acceleration • Audit workflows across departments to uncover repetitive, high-friction, and high-volume processes ripe for AI-driven improvement. • Quantify impact in terms of time saved, output increased, or decision cycles shortened—and maintain a living AI opportunity roadmap aligned to company goals. • Rapidly build and deploy functional AI-powered tools and automations using APIs, workflow orchestration platforms, and lightweight scripting. Launch pilots in days or weeks—not quarters. • Partner with Engineering to productionize successful AI initiatives and define guardrails, governance, data handling standards, and monitoring processes. • Create internal AI playbooks and best practices, run enablement workshops, and elevate AI fluency across teams. • Track adoption, cycle time reductions, and measurable throughput improvements—and report impact to executive leadership. Cross-Functional Leadership • Continuously test and leverage insights—both customer feedback and AI experiment results—to inform decisions across your entire scope. • Serve as a cross-functional advisor to leaders seeking to accelerate their functions, whether through better product or smarter AI deployment. • Present to multiple audiences ranging from groups of SMBs to seasoned investors and executives. Qualifications • 6+ years of relevant product management experience, with at least 2 years managing and coaching a team of Product Managers. • Demonstrated experience building and deploying AI-powered workflows in real-world environments. • Strong understanding of the product development lifecycle and experience designing and delivering quality products. • Experience and comfort operating in metrics-driven environments that leverage data to make informed decisions. • Strong communication and presentation skills—this role requires presenting to audiences ranging from SMB operators to seasoned investors and executives. • Demonstrated ability to put yourself in the customer’s shoes to understand their needs and how they interact with your products. • Comfort managing teams through ambiguity, complexity, and imperfect information. Bonus If You Have • Startup or founder experience. • Experience building internal tools or automation systems. • Real product examples you can share that you’ve built with AI. • A track record of reducing cycle times or materially increasing team output. • Past restaurant experience—especially working in one. A serious plus, but not a hard requirement. Compensation • Our base pay range starts at $220,000 -$260,000 for this role • Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan • Offers will be reflective of the candidate’s location and experience. Benefits At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes: • Medical, Dental and Vision Insurance • 401k with company match • RSUs • Paid vacation, 10 company holidays, sick time, and volunteer time off • Employee Resource Groups to build community and inclusion at work • Monthly cell phone and internet stipend • Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Work authorization in the U.S. is required. Visa sponsorship is not available for this role. SpotOn is an E-Verify company. Compensation Range: $220K - $260K

Design and implement full stack features for restaurant POS systems using Go backend and React frontend. | 5+ years software engineering experience with strong Go and React skills, API design, and working in large codebases. | About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. • Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users • Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. Senior Full Stack Engineer About The Role We're looking for a Senior Full Stack Engineer to join our Restaurant POS team at SpotOn. You'll work across our Go backend and React frontend to build features that power thousands of restaurants. This is a high-impact role where your code runs in production environments serving real guests and staff every day. What You'll Do • Design and implement features spanning the full stack: Go services, REST/WebSocket APIs, and React UI • Work across multiple product surfaces including Front of House (POS terminals) and Back of House (management tools) • Collaborate with product, design, and other engineering teams to ship features end-to-end • Contribute to system reliability, performance, and scalability as we grow our merchant base • Participate in code reviews, architecture discussions, and on-call rotation • Help modernize our frontend architecture What We're Looking For Required • 5+ years of professional software engineering experience • Strong proficiency in Go (or similar statically-typed backend language with willingness to learn Go quickly) • Strong proficiency in React and TypeScript • Experience with MongoDB or other document databases • Experience designing and consuming RESTful APIs • Comfort working in a large, established codebase with multiple contributors • Experience with real-time communication patterns (WebSockets, message queues) • Solid understanding of state management in complex frontend applications Preferred • Experience with NATS or similar messaging systems • Experience with gRPC and protocol buffers • Experience in hospitality tech, payments, or POS systems • Experience with Webpack, monorepo tooling, or complex build pipelines • Familiarity with Docker, Kubernetes, and cloud infrastructure (AWS) • Experience with observability tools (Grafana, Prometheus, distributed tracing) Tech Stack • Backend: Go, MongoDB 4.4, NATS, gRPC, WebSockets • Frontend: React 16, TypeScript 5.5, Webpack 5, Zustand (+ legacy MobX migration in progress) • Infrastructure: AWS, Docker, Kubernetes • Tooling: LaunchDarkly, Grafana, GitHub Actions, Jira Compensation • Our base pay range starts at $123,000 -$175,000 for this role • Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan • Offers will be reflective of the candidate’s location and experience. Benefits At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes: • Medical, Dental and Vision Insurance • 401k with company match • RSUs • Paid vacation, 10 company holidays, sick time, and volunteer time off • Employee Resource Groups to build community and inclusion at work We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Work authorization in the U.S. is required. Visa sponsorship is not available for this role. SpotOn is an E-Verify company. Compensation Range: $123K - $175K

Manage strategic accounts and lead a small team to ensure client retention, adoption, and expansion. | Requires 5 years in customer success or related roles, 1 year managing teams, and a bachelor's degree. | About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. • Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users • Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. Position Objective The Associate Manager, Strategic Account Management & Client Success is responsible for supporting team operations and overseeing day-to-day activities within their functional area. This role ensures that team goals are met, processes are executed efficiently, and work aligns with organizational standards. The Associate Manager, Strategic Account Management & Client Success acts as a bridge between frontline employees and senior management, fostering team development, coaching, and engagement. This role is responsible for overseeing a small portfolio of strategic accounts or a subset of a larger portfolio, ensuring execution of retention, adoption, and expansion initiatives. This role focuses on guiding account execution and analyzing performance to support measurable outcomes. Responsibilities Team Supervision & Support • Lead and coach a small team of specialists, providing guidance, feedback, and professional development. • Monitor workloads and prioritize assignments to ensure balanced capacity, efficiency, and on-time delivery. • Oversee day-to-day operations to ensure timely delivery of team objectives. • Serve as the primary escalation point for technical or process-related issues. • Prepare reports and updates on team performance metrics for senior management. • Participate in hiring, onboarding, and training of new team members. Client Coordination & Communication • Collaborate with cross-functional teams and clients to ensure clear understanding of requirements and project status. • Maintain professional, solution-oriented communication to foster positive client relationships. • Coordinate timelines across teams and functions to ensure initiatives and deliverables are completed on schedule. Project Coordination • Track progress, ensuring milestones and deadlines are met. • Report project status, risks, and dependencies to the leadership. • Identify process inefficiencies and recommend improvements to enhance workflow efficiency and effectiveness. • Collaborate with cross-functional teams to resolve issues and drive project completion. Training & Quality Assurance • Conduct quality checks to maintain consistency and adherence to standards. • Promote team efficiency through ongoing process improvements and knowledge sharing. • Support onboarding and training of new team members, sharing best practices. • Hold the team accountable for following documented processes: Standard Operating Procedures (SOPs), Service-level Agreements (SLAs), and checklists. Strategic Account Management & Client Success Oversight • Oversee a defined set of strategic accounts, ensuring adoption, retention, and expansion targets are met. • Coach team members or peers in executing success plans for assigned accounts. • Analyze portfolio metrics to identify trends, risks, and opportunities for intervention. • Partner with cross-functional teams to ensure seamless client experience. • Contribute to the refinement of account management processes and executive business reviews. Skills & Knowledge • Strong leadership and team management abilities, including coaching and mentoring. • Excellent communication and interpersonal skills for interacting with team members and stakeholders. • Solid organizational and time management skills, with attention to detail. • Analytical and problem-solving skills to identify issues and recommend solutions. • Knowledge of relevant tools, systems, and industry practices. • Ability to adapt to changing priorities and manage multiple projects concurrently. • Proficient in driving adoption and retention within assigned accounts. • Ability to identify and escalate portfolio risks and opportunities. • Experience applying success frameworks and account analytics to drive outcomes. • Skilled in coordinating with internal teams to ensure account objectives are met. • Knowledge of renewal and expansion principles. Previous Experience • 5 years of professional experience in customer success or related roles. • 1 year of experience managing and developing high-performing teams. • Experience in fintech or SaaS environments preferred. Education / Professional Training • Bachelor’s degree in Business Management, Marketing, Communications, Hospitality or a related field required. • An equivalent combination of education and experience may be considered. • Relevant professional certifications (e.g., Customer Success Management, Project Management) a plus. Languages & Level of Proficiency • Fluent in English (written and verbal). • Bilingual English/Spanish strongly preferred We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Work authorization in the U.S. is required. Visa sponsorship is not available for this role. SpotOn is an E-Verify company. Compensation Range: $66,500 - $91,350

Lead cross-functional initiatives and manage complex technology projects ensuring operational excellence and stakeholder alignment. | Experienced in technical program management with strong communication, data-driven decision making, and cross-team coordination skills. | About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. • Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users • Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. You’ll be the person who brings structure, clarity, and momentum to our hardware initiatives — a uniquely complex space where our Payments team, Hospitality engineering org, warehouse operations, and executive leadership all intersect. You’ll own the end-to-end coordination of how SpotOn introduces new hardware and manages hardware changes — from aligning teams early in the process, to tracking progress across workstreams, to making sure the right people are informed at the right time. This isn’t a role where you’ll be handed a playbook. You’ll write it. What You’ll Do • Drive hardware initiative planning and execution across cross-functional teams including Payments, Hospitality engineering, warehouse operations, Customer Success, Marketing, and Sales • Coordinate dependencies and changes across teams for new hardware launches and hardware updates, ensuring nothing falls through the cracks • Partner with the warehouse team to align on purchasing timelines, inventory readiness, and rollout sequencing • Own stakeholder communication with executive leadership (CEO, CTO, CPO) and VPs — keeping them informed, aligned, and unblocked • Ensure decisions are grounded in data — pushing the org to make well-supported calls and flagging when they’re not • Track and communicate project status across all active hardware workstreams, surfacing risks early and driving resolution • Collaborate with product marketing on positioning and go-to-market strategy for new hardware launches • Build the processes, templates, and rhythms that will define how SpotOn manages hardware programs going forward • Leverage tools like Jira to track workstreams, surface blockers, and keep teams aligned across concurrent initiatives What We’re Looking For • 5–8+ years of experience in technical program management, preferably in a software or hardware-adjacent environment • Enough technical depth to hold a credible conversation with engineers — you don’t need to write code, but you need to understand tradeoffs • Proven track record of driving cross-functional initiatives in environments without perfect structure or clear playbooks • Strong communicator who can translate complexity into clarity for both technical teams and executive stakeholders • Data-driven by default — you push for evidence before decisions and know how to build the case when it doesn’t exist yet • Experience coordinating with supply chain, warehouse, or operations teams is a strong plus • Comfortable operating as a solo contributor without a PMO to lean on — you’re energized by building, not maintaining • Familiarity with Jira or similar project management tooling preferred • Past restaurant experience — especially having worked in one — is a serious plus Why This Role This is a rare opportunity to influence how hardware is managed at a company that’s scaling fast and building real things. You’ll have direct visibility with our executive team, meaningful ownership over outcomes that affect our restaurant customers, and the chance to leave a lasting mark on how SpotOn operates. If you’ve ever wanted to build the program management muscle at a company that actually needs it — this is it. Compensation: • Our base pay range starts at $150,000 -$200,000 for this role • Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan • Offers will be reflective of the candidate’s location and experience. Benefits: At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes: • Medical, Dental and Vision Insurance • 401k with company match • RSUs • Paid vacation, 10 company holidays, sick time, and volunteer time off • Employee Resource Groups to build community and inclusion at work • Monthly cell phone and internet stipend • Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Work authorization in the U.S. is required. Visa sponsorship is not available for this role. SpotOn is an E-Verify company. Compensation Range: $150K - $200K

Lead cross-functional technical projects and digital transformations ensuring operational excellence and stakeholder alignment. | 5-8+ years technical program management experience with strong communication, data-driven decision making, and ability to manage complex initiatives without established playbooks. | About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. • Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users • Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. You’ll be the person who brings structure, clarity, and momentum to our hardware initiatives — a uniquely complex space where our Payments team, Hospitality engineering org, warehouse operations, and executive leadership all intersect. You’ll own the end-to-end coordination of how SpotOn introduces new hardware and manages hardware changes — from aligning teams early in the process, to tracking progress across workstreams, to making sure the right people are informed at the right time. This isn’t a role where you’ll be handed a playbook. You’ll write it. What You’ll Do • Drive hardware initiative planning and execution across cross-functional teams including Payments, Hospitality engineering, warehouse operations, Customer Success, Marketing, and Sales • Coordinate dependencies and changes across teams for new hardware launches and hardware updates, ensuring nothing falls through the cracks • Partner with the warehouse team to align on purchasing timelines, inventory readiness, and rollout sequencing • Own stakeholder communication with executive leadership (CEO, CTO, CPO) and VPs — keeping them informed, aligned, and unblocked • Ensure decisions are grounded in data — pushing the org to make well-supported calls and flagging when they’re not • Track and communicate project status across all active hardware workstreams, surfacing risks early and driving resolution • Collaborate with product marketing on positioning and go-to-market strategy for new hardware launches • Build the processes, templates, and rhythms that will define how SpotOn manages hardware programs going forward • Leverage tools like Jira to track workstreams, surface blockers, and keep teams aligned across concurrent initiatives What We’re Looking For • 5–8+ years of experience in technical program management, preferably in a software or hardware-adjacent environment • Enough technical depth to hold a credible conversation with engineers — you don’t need to write code, but you need to understand tradeoffs • Proven track record of driving cross-functional initiatives in environments without perfect structure or clear playbooks • Strong communicator who can translate complexity into clarity for both technical teams and executive stakeholders • Data-driven by default — you push for evidence before decisions and know how to build the case when it doesn’t exist yet • Experience coordinating with supply chain, warehouse, or operations teams is a strong plus • Comfortable operating as a solo contributor without a PMO to lean on — you’re energized by building, not maintaining • Familiarity with Jira or similar project management tooling preferred • Past restaurant experience — especially having worked in one — is a serious plus Why This Role This is a rare opportunity to influence how hardware is managed at a company that’s scaling fast and building real things. You’ll have direct visibility with our executive team, meaningful ownership over outcomes that affect our restaurant customers, and the chance to leave a lasting mark on how SpotOn operates. If you’ve ever wanted to build the program management muscle at a company that actually needs it — this is it. Compensation: • Our base pay range starts at $150,000 -$200,000 for this role • Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan • Offers will be reflective of the candidate’s location and experience. Benefits: At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes: • Medical, Dental and Vision Insurance • 401k with company match • RSUs • Paid vacation, 10 company holidays, sick time, and volunteer time off • Employee Resource Groups to build community and inclusion at work • Monthly cell phone and internet stipend • Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. SpotOn is an E-Verify company. Compensation Range: $150K - $200K

Manage a large portfolio of client accounts to drive retention, adoption, and revenue expansion through strategic engagement and collaboration. | Requires 2+ years in customer success or related roles, strong consultative skills, experience with adoption campaigns, automation, and cross-functional collaboration. | About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. • Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users • Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. The Client Success Partner manages a large portfolio of Core Accounts (Segment A) and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with proven account management skills who can execute adoption campaigns, proactively address at-risk accounts, and support operational efficiency initiatives. Success requires attention to detail, strategic thinking, and the ability to deliver measurable outcomes across a high-volume book of business. Responsibilities Client Retention • Own a portfolio of Core Accounts (Segment A), monitoring engagement and health at scale. • Execute adoption campaigns and proactive touchpoints to reduce churn. • Identify at-risk accounts and implement mitigation strategies using standardized processes. Revenue Expansion • Identify upsell and cross-sell opportunities using scalable programs. • Collaborate with Rates and Product teams to support expansion efforts. Client-Focused Collaboration • Partner with internal teams to ensure consistent account management practices. • Serve as a point of escalation for junior CSPs on client issues. Portfolio Management & Reporting • Track and analyze engagement, adoption, and retention metrics. • Optimize use of automation and reporting tools to manage high-volume portfolios. Skills & Knowledge • Proven ability to manage large portfolios efficiently. • Strong consultative and communication skills in low-touch environments. • Experience with adoption campaigns, automation, and standardized processes. • Skilled at leveraging data to identify retention and growth opportunities. • Cross-functional collaboration experience. Previous Experience • 2+ years of professional experience in customer success or related roles. • Experience in fintech or SaaS environments preferred. We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. SpotOn is an E-Verify company.

Manage and maintain IT infrastructure including systems, networks, endpoints, and productivity platforms with focus on security and automation. | Requires experience with identity providers, network protocols, patching automation, endpoint management, and cloud platforms. | About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. • Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users • Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. The Systems & Network Administrator is responsible for the secure, reliable, and efficient operation of SpotOn’s IT infrastructure. This includes designing, documenting, installing, configuring, and maintaining systems, networks, and endpoints, as well as supporting the productivity and communication platforms used by SpotOn staff. The role requires a proactive approach to automation, compliance, and documentation, and close collaboration with other IT and business teams to support both internal operations and customer-facing services. Essential Functions System Administration • Configure, maintain, and administer identity provider (IdP) platforms such as Okta, including automation of provisioning, deprovisioning, and access management workflows. • Evaluate, recommend, and implement systems that enhance or replace existing solutions, with a focus on security, scalability, and automation. • Develop, maintain, and continuously improve internal support documentation, runbooks, and operational procedures for the Systems team and stakeholders. • Provide training and mentoring to Systems team members and cross-functional partners. • Maintain detailed records of audit events, security incidents, and system changes; participate in risk assessments and self-assessments of system safeguards. • Ensure compliance with corporate security policies, including participation in certification/accreditation and incident reporting processes. Network Administration • Manage and maintain LAN, WLAN, VPN, WAN, and ISP resources, including both physical and virtual network infrastructure. • Monitor, review, and apply patches and firmware upgrades on network devices; maintain network diagrams and topology documentation. • Perform physical server and network hardware installations and maintenance, including office buildouts and remote site support. • Monitor and respond to security incidents and vulnerabilities. • Support network automation initiatives (such as Meraki API and Terraform) and participate in network standardization projects. Endpoint Management • Administer and maintain the organization’s fleet of endpoints using MDM tools such as Iru and Manage Engine Endpoint Central. • Enforce security policies and compliance requirements across all managed endpoints; manage software deployment, patching automation, and lifecycle management. • Oversee device onboarding, offboarding, and recycling processes, including coordination with HR and Help Desk teams. Communication & Productivity Platform Administration • Support and administer all communication and productivity platforms, including Google Workspace, Slack, Zoom, Atlassian (Jira/Confluence), A/V systems, and meeting room technology. • Manage licensing, user provisioning, integrations, and automation across platforms. • Participate in projects to improve collaboration, automate workflows, and enhance user experience. Change Management & Documentation • File and track change requests for any production environment testing or impactful changes, ensuring on-call personnel are included in the process. • Maintain and update documentation for all tools, resources, and applications used within the team. • Participate in knowledge sharing and cross-training initiatives. Minimum Qualifications • Hands-on experience building, configuring, and maintaining Identity Providers such as Okta or Active Directory. • Strong knowledge of networking services and protocols, including TCP/IP, DNS, DHCP, BGP, and OSPF. • Experience with software security patching automation and monitoring tools. • Intermediate networking skills, including routing, switching, VPN configuration, and Wi-Fi troubleshooting. • Experience with cloud platforms such as AWS, or GCP, and infrastructure automation is a plus. • Strong problem-solving, critical-thinking, and communication skills. • Ability to manage multiple projects and priorities simultaneously. • Commitment to documentation-first practices and continuous improvement. Experience Requirements • At least two years of experience in systems management in an intermediate or lead role. • At least two years of experience administering identity provider platforms. • At least two years of experience managing and coordinating with ISPs. • At least one year of experience with Cisco Meraki or an equivalent network platform. • At least one year of experience with endpoint management (MDM). • At least one year of experience with cloud infrastructure (AWS, or GCP) is preferred. Education & Certifications • A four-year technical degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. • Relevant professional certifications are preferred, such as: • CompTIA Network+, Security+, or CASP+ • Cisco CCNA or CCNP • Okta Certified Administrator • AWS or GCP certifications Physical Requirements & Working Conditions • Ability to remain in a stationary position for at least 50% of the workday. • Occasional movement within the office to access equipment, file cabinets, and machinery. • Ability to lift and carry equipment weighing up to 20 pounds. • Ability to travel domestically and internationally as needed. • Ability to physically install and maintain computer and network equipment. • Availability for on-call and after-hours support during high-impact incidents and maintenance windows. Additional Responsibilities • Participate in team meetings, project planning, and incident post-mortems. • Contribute to the continuous improvement of IT processes, automation, and documentation. • Uphold SpotOn’s security, compliance, and operational standards at all times. We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. SpotOn is an E-Verify company.

Lead and develop a team managing strategic accounts to drive client success, retention, and revenue growth. | Requires 8+ years in customer success or related roles with 3+ years managing teams, strong leadership, strategic thinking, and stakeholder management skills. | About SpotOn We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed. • Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users • Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you. The Manager, Strategic Account Management & Client Success leads a team of account managers, driving operational excellence and process improvements. This role ensures delivery against strategic objectives while developing team capabilities and fostering collaboration across departments. This role is responsible for driving the success, retention, and expansion of SpotOn’s most valuable client partnerships. This role oversees a team managing high-revenue strategic accounts, ensuring each partnership delivers measurable business outcomes, sustained satisfaction, and advocacy that fuels long-term growth. This leader brings proven expertise in managing enterprise or strategic accounts, with a strong command of renewal strategy, multi-stakeholder engagement, and commercial optimization. The role requires balancing hands-on client relationship oversight with strategic alignment, operational scale, and data-driven performance management. Responsibilities Team Leadership & Development • Lead and develop a team of specialists and associate managers, fostering accountability, engagement, and performance. • Set clear goals and performance expectations aligned with departmental objectives. • Provide regular coaching, feedback, and professional development opportunities to build team capability. • Oversee workload allocation, ensuring balanced capacity, productivity, and service quality. • Manage recruitment, onboarding, and training to build a high-performing team culture. Client & Cross-Functional Partnership • Act as a key point of contact for client-facing teams and stakeholders to ensure alignment on project requirements and timelines. • Anticipate client and partner needs, providing proactive solutions and maintaining strong, collaborative relationships. • Coordinate with internal functions (Implementation, Product, Operations, etc.) to ensure smooth project execution and issue resolution. • Communicate updates, progress, and risks clearly to senior leadership and key stakeholders. Operational Execution & Process Improvement • Oversee execution of multiple concurrent projects, ensuring on-time delivery and adherence to quality standards. • Identify and implement process improvements to increase efficiency, scalability, and accuracy. • Monitor team metrics and performance dashboards to drive accountability and continuous improvement. • Partner with other managers to standardize best practices and optimize end-to-end workflows. Training, Quality & Standards • Establish and maintain high quality and consistency standards across all team outputs. • Lead periodic quality reviews, identifying trends and coaching opportunities. • Develop and maintain team training resources and SOPs to ensure consistency across roles and projects. • Champion operational excellence and knowledge sharing across the broader function. • Hold the team accountable for following documented processes: Standard Operating Procedures (SOPs), Service-level Agreements (SLAs), and checklists. Strategic Account Management & Client Success Oversight • Oversee a team of Client Success Partners (account managers) handling high-value strategic accounts, ensuring measurable outcomes in retention, adoption, and expansion. • Set the strategic direction for client success plans and guide the team in tailoring approaches that align with client objectives and maximize platform adoption. • Monitor portfolio health across the team, reviewing key metrics to proactively identify risks and coach interventions that drive retention and revenue goals. • Lead the team in renewal strategy and negotiation guidance, ensuring consistent execution that secures continued client engagement and net revenue growth. • Enable the team to identify and capitalize on expansion opportunities, leveraging data insights, adoption trends, and executive business reviews. • Serve as the escalation point for complex or high-impact client issues, supporting Account Managers to resolve challenges efficiently and effectively. • Foster cross-functional collaboration by ensuring the team partners effectively with Product, Sales, Implementation, and Support to deliver cohesive client experiences and actionable insights. • Drive process standardization, executive business review best practices, and performance reporting across the team to ensure ROI, client advocacy, and continuous improvement. Qualifications • 8+ years of professional experience in customer success or related roles. • 3+ years of experience managing and developing high-performing teams. • Experience in fintech or SaaS environments preferred. • Advanced leadership, coaching, and team development skills. • Strategic thinking and operational planning abilities. • Strong problem-solving, decision-making, and analytical capabilities. • Ability to drive performance improvements by identifying trends, analyzing data, and implementing action plans to achieve team KPIs and enhance client satisfaction. • Proficiency with relevant systems, tools, and metrics-driven management. • Effective stakeholder management and cross-functional collaboration. • Expertise in guiding teams to manage high-value client portfolios for retention, adoption, and expansion outcomes. • Proficient in monitoring metrics, identifying risks, and driving interventions to ensure client success and revenue goals. • Skilled in shaping renewal approaches and identifying growth opportunities within strategic accounts. • Ability to support the team in addressing complex client challenges with high-impact solutions. • Ensures alignment between Product, Sales, Implementation, and Support to deliver cohesive client experiences. • Develops scalable frameworks and best practices for success plans, engagement, and executive business reviews. • Uses adoption metrics, portfolio analytics, and client data to guide team actions and prioritize interventions. • Translates client needs into actionable approaches that maximize platform adoption, satisfaction, and advocacy. Benefits: At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes: • Medical, Dental and Vision Insurance • 401k with company match • RSUs • Paid vacation, company holidays, sick time, and volunteer time off • Employee Resource Groups to build community and inclusion at work • Monthly cell phone and internet stipend • Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. SpotOn is an E-Verify company.