Spotify

Developing and maintaining full-stack applications with a focus on TypeScript, React, and Node.js, including API integration and cloud deployment. | Senior-level experience in full-stack development with TypeScript, React, Node.js, cloud experience, and API integration. | This job listing in New York - NY has been recently added. Tallo will add a summary here for this job shortly.

Architect, develop, and operate scalable backend systems and data pipelines to support ML-powered music recommendations and personalized user experiences. | Proven experience building scalable backend and data engineering systems, strong knowledge of distributed systems and cloud infrastructure, expertise with large datasets and SQL/BigQuery, and ability to collaborate with ML and data teams. | On the Personalization Team, we seek to understand the world of music and podcasts better than anyone else so that we can make great recommendations to every individual person and keep the world listening. Everyday, hundreds of millions of people all over the world use the products we build which include destinations like “Home” and “Search” as well as original playlists such as "Discover Weekly" and “Daily Mix.” We're a team of technologists, product insight experts, designers, and product managers in Boston, New York, Stockholm, and London. As a Backend Engineer with data engineering experience, you will closely collaborate with our internal customers to determine the best API and backend system design to meet their scalability needs. In this role, you’ll help craft our data strategy and build the systems that power smarter, more intuitive features across Spotify. You'll bring your expertise in building scalable, reliable backend services while also applying modern data engineering practices—such as data quality, monitoring, and reproducibility—to support ML-powered recommendations and user-facing experiences. Above all, your work will impact the way the world experiences music. What You'll Do • Architect, develop, and operate scalable and highly available distributed systems. • Collaborate with internal stakeholders to design scalable backend systems and data pipelines that power ML-based music recommendations and personalized experiences. • Partner with ML, Data, and Backend Engineers to improve the reliability, observability, and efficiency of our data and backend stack. • Advocate for modern engineering practices—e.g., data quality, monitoring, reproducibility—across the team and broader org. • Contribute to strategic decisions around data architecture and technical direction. • Work on what you want during regular hack days and bi-annual hack weeks. Who You Are • You have proven experience in backend and data engineering, including building scalable services, reliable data pipelines, and robust data platforms. • You possess a strong understanding of data systems, distributed systems, and cloud-based infrastructure (e.g., Google Cloud Platform), and are comfortable working with large datasets using tools such as SQL and BigQuery. • You collaborate effectively with ML, Data, and Backend teams, and understand the challenges of supporting ML models in production environments. • You take initiative to improve systems, mentor peers across disciplines, and drive technical decisions independently. • You prioritize code quality, data observability, and monitoring, and have experience working directly with stakeholders to build scalable, reusable APIs and systems. • You thrive in fast-paced environments that value experimentation, iteration, and continuous learning. Where You'll Be • We offer you the flexibility to work where you work best! For this role, you can be within the North America region as long as we have a work location. • This team operates within the Eastern Standard time zone for collaboration. The United States base range for this position is $125,300 - $179,000 plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays. This range encompasses multiple levels. Leveling is determined during the interview process. Placement in a level depends on relevant work history and interview performance. These ranges may be modified in the future. Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.

Lead and manage global BPO partner relationships to ensure operational excellence, drive continuous improvement, and align with Spotify’s customer support strategy. | 8+ years in partner management or customer care with 4+ years managing teams, strong leadership, contract and SLA ownership, and experience in complex global organizations. | At Spotify, we’ve connected millions of people to their favorite songs and created a service that people use to discover and enjoy the music, podcasts, and audiobooks they love. We’re looking for a strategic, driven, and experienced Senior Partner Manager to join the Global Customer Support team at Spotify. In this role, you’ll own the evolution of our global BPO partner ecosystem, ensuring that our outsourced operations consistently meet operational targets and SLAs, while aligning with our long-term customer support strategy. You’ll serve as our liaison between Spotify and our partners, fostering strong relationships that enable scalability, drive innovation, and embed Spotify’s culture at every level. You’ll lead complex, cross-functional initiatives, influence partner strategies, and drive continuous improvement across quality, efficiency, and customer resolution. You’ll bring a data-informed mindset, thrive in ambiguity, and help shape how we scale our support operations in a way that reflects Spotify’s values and commitment to exceptional customer experiences. What You'll Do • Lead strategic oversight of Customer Service outsourcing relationships, ensuring performance exceeds critical metrics while contributing to our long-term customer experience and business goals. • Own the end-to-end lifecycle of BPO relationships, including vendor selection, RFP execution, contract negotiation, commercial term setting, onboarding, and renewal. • Act as a thought partner in shaping the future of our outsourcing operations, with a strong focus on change management and operational resilience. • Champion change management by identifying operational inefficiencies or capability gaps, then leading transformation efforts to equip partner teams with the right tools, processes, and training. • Drive a customer-first mentality across our partner network, building strong, trust-based relationships that champion Spotify’s values and voice. • Partner cross-functionally with CS teams to help implement ongoing strategies that align with the global business and product plan. • Analyze BPO performance across quality, efficiency, satisfaction metrics and cost; surface strategic insights and lead initiatives to address trends, gaps, and risks. • Conduct executive-level business reviews with partners, managing performance outcomes, continuous improvement plans, and accountability frameworks. • Collaborate closely with internal and external teams, including Reporting, Quality, Tech Ops, and IT to ensure operational excellence, culture alignment, and shared success. • Ensure ongoing compliance with all vendor agreements, and proactively maintain standards across BPOs. • Conduct frequent site visits to reinforce Spotify’s culture, assess quality, and deepen engagement with frontline and leadership teams. • Serve as a senior voice in innovating the Spotify customer experience, reimagining how support is delivered across people, process, and technology. • Support the execution of RFPs, contract negotiations, and vendor selection strategies informed by market research, evolving needs, and long-term vision. Who You Are • You’re a seasoned Customer Support leader with 8+ years of experience in Partner Management, Customer Care, or Global Outsourcing Strategy, with a proven ability to lead high-impact partnerships at scale. • You have 4+ years of experience managing teams. • Experienced in owning commercial relationships end to end, including pricing strategy, contracts, SLAs, and issue resolution. • You demonstrate strong leadership skills, with the ability to influence at all levels, mentor others, and drive alignment across diverse teams and customers, both internally and with BPO partners. • You’ve managed cross-functional teams or led through influence in complex matrixed environments, and you bring a collaborative leadership style that motivates both internal and external partners. • You have deep knowledge of Customer Support operations and tools, and understand how to drive innovation through systems, process, and partner enablement. • You thrive in fast-paced, global organizations and are comfortable navigating ambiguity, shifting priorities, and change at scale. • You bring strong planning, prioritization, and execution skills, with a sharp attention to detail and an eye on long-term strategic impact. • You’re a highly skilled communicator who brings clarity and alignment to complex projects, unblocks teams, and inspires collaboration across geographies and functions. • You have a track record of leading through change, finding opportunities for improvement, and mobilizing people, processes, and technology to transform operations. • You’re highly analytical and data-driven, using insights to influence decisions, optimize performance, and tell compelling stories. • You’re comfortable balancing multiple concurrent projects in an agile, fast-paced environment. • You’re passionate about delivering exceptional customer experiences and believe in building partnerships rooted in culture, trust, and continuous improvement. Where You'll Be • This role is based in New York • We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. The United States base range for this position is $100,391.00- 143,415.00 plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, 23 paid days off, 13 paid flexible holidays, paid sick leave. This range encompasses multiple levels. Leveling is determined during the interview process. Placement in a level depends on relevant work history and interview performance.

Develop and implement consumer communications strategies for podcasts, audiobooks, and video content, build media and influencer relationships, and collaborate with marketing and editorial teams. | 4+ years in consumer communications for digital, entertainment, or media companies with proven media relations success and proficiency with digital creators and social channels. | Spotifys Global Communications team is seeking an Associate Manager for Consumer Content Communications with a focus on Podcasts and Audiobooks. This role will support Spotifys growing podcasts, audiobooks and video businesses through cultural storytelling, data-driven trends and social-first tactics to impact and drive awareness with consumers. The ideal candidate applies creative thinking and strong media relationships to drive consistent output via consumer and traditional press, owned channels, influencers and social media. You will sit on the Consumer Communications team and work closely with global Creator Communications counterparts in addition to Consumer Marketing, Global Editorial and Content and Publishing Partnerships teams across Podcasts, Video and Audiobooks. We are seeking a self-starter and publicity expert who is eager to dive in and make impact via creative activations and storytelling. What You'll Do Develop and implement comprehensive consumer communications strategies for Spotify's podcast and audiobooks content, in addition to priority authors, video creators and podcast creators. Lead global trends and data storytelling work-stream for podcast and audiobook verticals, working closely with the music and brand teams for collaborative storytelling opportunities Identify and craft compelling stories via an always-on approach that resonate with consumers, highlighting the outstanding value proposition of Spotify's podcast, video and audiobook experiences. Bring these stories to life through a multi-layered approach, using traditional earned media, earned influencer relationships, social media channels, and strategic events Build and maintain positive relationships with key media contacts, influencers, and internal stakeholders across the Spotify business. Leverage cultural moments to proactively identify and pitch relevant stories about audiobooks, podcasts and video Collaborate with Consumer Marketing and Editorial teams to support key campaigns Collaborate with the broader Communications team including to support tent-pole moments for the company and ensure consistent messaging across all platforms. Work closely with PR agencies and consultants. Stay up-to-date on trends, competitor activities, and emerging communications best practices. Who You Are You have 4+ years of proven experience working in consumer communications roles for digital, entertainment or media companies and/or their agencies preferred. You have a consistent record of successful media relations and securing high-impact coverage with traditional press as well as social and influencer channels. You possess a strong understanding of the digital consumer landscape and are proficient digital creators on Spotify, inclusive of authors, podcasters and video creators. You have a passion for fan culture and data with a creative eye for compelling storytelling. You have positive relationships with consumer and lifestyle media and influencers. You are strategic, proactive, and results-oriented. You can work efficiently in a fast-paced environment under pressure without sacrificing attention to detail. You are a strong collaborator, great teammate, and self-motivated, independent worker with a hands-on approach and the ability to prioritize tasks effectively and pivot quickly. A strong written and verbal communicator who is proficient in AI tools. Where You'll Be This role is based in New York. We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come in 1-2 times per week. The United States base range for this position is $90,654-$129,506, plus equity. The benefits available for this position include health insurance, six month paid parental leave, 401(k) retirement plan, 23 paid days off, 13 paid flexible holidays. Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or whats playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. Its in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - were here to support you in any way we can. Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the worlds most popular audio streaming subscription service. #J-18808-Ljbffr