Spoiler Alert

Manage customer portfolios, drive platform adoption, and optimize operational success for SaaS clients. | 4+ years in enterprise SaaS or customer success, experience with data analysis, and familiarity with supply chain or retail operations. | About Spoiler Alert Spoiler Alert is a fast-growing Series A SaaS company on a mission to expand consumer access to affordable, everyday essentials by unlocking the value in surplus inventory. We've powered the sale of over $5 billion of inventory from leading CPG brands like Unilever, Kraft Heinz, and Mondelez into value channels - recovering value for brands, reducing waste, and creating savings for consumers. We're building the marketplace infrastructure to transform CPG surplus into opportunity for retailers to meet consumer demand at scale. We’re seeking a proactive, analytical Enterprise Customer Success Manager to partner with Enterprise customers and drive measurable outcomes post-sale. The Opportunity In this hands-on and data-driven Enterprise Customer Success Manager role, you will partner with customers to build scalable, high-value liquidation programs and cultivate strong relationships with core users and program champions to drive long term success and satisfaction. For your portfolio of customers, you will lead onboardings and drive program performance through best practices, analytic insights, and strong platform adoption. As the operational owner and program driver, your mission will be driving and sustaining best-in-class program results, as measured by transaction volume and sell-through rate. You will partner with our commercial function, via the Sales Executive, Solution Engineer, and eventual Account Manager, who own the commercial relationship. You will also collaborate cross-functionally with Buyer Operations, Support, Data, Product, and Marketing. Reporting to the VP of Customer Operations, the ideal candidate thrives in a fast-paced, mission-driven environment and is passionate about using technology and analytics to reduce waste and increase access to affordable essentials. Responsibilities Own operational execution and program success for a portfolio of 10–20 customers, serving as the primary post-sale point of contact Drive platform adoption, transaction liquidity, and achievement of customer KPIs to deliver measurable ROI Translate customer goals into scalable operational workflows within the Spoiler Alert platform often collaborating on change-management planning Lead customer onboardings in collaboration with our onboarding and support teams, including training and post go-live hypercare support with the goal of maximized platform adoption and self-sufficiency Proactively set and monitor key performance metrics and collaborate with our data team on novel analyses to identify risks and growth opportunities Assess customer health in partnership with the Account Manager and develop operational account strategy plans focused on program value delivery, product adoption, risk mitigation, and key stakeholder engagement Act as the voice of the customer internally, collaborating closely with teams to provide key insights, flag product enhancement opportunities, and represent customer interest Contribute to team scalability through documentation, playbooks, and process optimization Qualifications 4+ years of experience in Enterprise Customer Success, Customer Operations, or other customer-facing roles within a B2B SaaS, technology, or consulting environment Experience managing multiple customer workflows and maintaining outcome-driven, high-value customer partnerships Experience working with large data sets to extract insights, drive decisions, and report on performance Familiarity with CPG, grocery retail, wholesale/distribution, or supply chain operations (manufacturing, logistics, or technology) preferred Experience in startup or scale-up SaaS environments preferred Exposure to enterprise software, analytics, or business intelligence solutions preferred Attributes & Skills Organized Project Manager - must have strong project management and organizational skills, with a proven ability to manage multiple concurrent customer initiatives and priorities while driving cross-functional alignment and execution Clear Communication - exceptional interpersonal and written communication skills, with the ability to build trusted relationships with customers and internal stakeholders and create polished, professional-quality presentations and decks Collaborative and Accountable - this is an independent role that is trusted to do the task at hand and productively collaborate with many internal and external teams Resilient Problem-Solver - naturally curious to learn more, ideate and test possible solutions, proactively seeks feedback, and quickly rebounds from setbacks Analytical Mindset - comfortable interpreting performance data via intermediate analytical skills (experience with pivot table, excel formulas, data visualizations), surfacing nuanced insights, and constructing compelling, data-driven narratives. Adaptable & Tech-Forward - ability to persevere through challenging situations, adapt, quickly learn new technologies and strong experience with business productivity tools (G Suite, CRM systems, Slack, Zoom) Benefits Spoiler Alert is committed to providing equal employment opportunities for all applicants and employees. Employee benefits include the following: Remote-first environment, with co-working access for locals in BOS, NYC, & DEN Competitive salary and stock option packages Subsidized health, dental, and vision insurance plans Climate-focused, pre-tax 401(k) and post-tax Roth 401(k) options 12-16 weeks of paid parental leave + flex return to work 15+ company holidays, including an "End of Year Reset Week" 20 vacation days and 10 sick days per year Focus Fridays (no meetings after 1PM local) Summer Fridays (1/2 day) Paid volunteer outings and civic engagement leave Annual flex funds for remote work needs, learning & development, and socializing with colleagues Company-sponsored $500 FSA contribution The salary range for this role is $98,000-105,000, determined by level of experience and expertise - not a negotiation range. We are a diverse team committed to a safe and inclusive work environment, free of discrimination based on race, color, religion, sex, gender identity or expression, sexual orientation, genetics, national origin, ancestry, age, medical condition, mental or physical disability, handicap or veteran status, or marital status. Please note that applicants should be authorized to work in the United States. Though we are interested in every qualified candidate, we are unable to offer visa sponsorship at this time.

Lead and execute ABM-driven multi-channel marketing campaigns to drive pipeline and revenue growth while managing cross-functional teams and optimizing campaign performance. | 6+ years B2B SaaS demand generation experience, expertise in ABM and multi-channel digital marketing, proficiency with marketing tools like HubSpot and Asana, and a data-driven mindset. | About Spoiler Alert Spoiler Alert is a fast-growing Series A SaaS startup transforming how enterprise and mid-market CPG brands manage excess and short-dated inventory. Our platform helps companies like Unilever, Kraft Heinz, Mondelez, and SC Johnson recover value, reduce waste, and improve operational efficiency. Our mission is to eliminate waste through our technology that powers and optimizes B2B commerce of opportunistic CPG inventory. We’re scaling quickly and looking for a results-driven Senior Growth Marketing Manager to build and lead our ABM-driven demand generation engine, fueling predictable pipeline growth and accelerating our path to market leadership. The Opportunity As our Senior Growth Marketing Manager, you will own the strategy, execution, and optimization of integrated marketing campaigns designed to drive pipeline, accelerate deal velocity, and power revenue growth. You’ll lead a cross-functional campaign team--including a copywriter, designer, product marketer, and marketing operations--to bring demand driving campaigns to market efficiency, using Asana to manage workflows, timelines, and deliverables. You’ll also bring a modern, AI-first mindset to campaign execution, leveraging new tools to boost personalization, scale content creation, and optimize performance. This is a high-visibility role for a hands-on growth marketer who thrives at the intersection of strategy, execution, and data to make an immediate impact. Responsibilities Drive ABM Campaign Strategy & Execution Design and run multi-channel ABM campaigns (1:1, 1:few, 1:many) targeting enterprise and mid-market CPG accounts. Own pipeline generation targets and report on sourced and influenced revenue contribution. Build integrated campaigns across email, SEO, SEM, webinars, and direct mail that move accounts through the funnel. Manage a digital advertising agency to ensure ICP accounts are moving through the ABM funnel from awareness→engagement→consideration→decision→retention/expansion→ advocacy. Bonus if you can concept and manage Google Ads and Microsoft ads that integrate into our LinkedIn advertising initiatives. Lead Cross-Functional Campaigns Manage and lead cross-functional contributors (copy, design, product marketing, marketing operations) through the campaign using Asana for writing campaign briefs, setting priorities and deadlines, assigning tasks, and driving accountability. Collaborate closely with Sales Account Execs on account selection, messaging, and lead handoff to maximize conversion. Document and operationalize campaign playbooks to scale successful motions across the company. Optimize, Measure, & Innovate Measure campaign performance, set KPI’s and iterate to optimize performance Build and optimize landing pages, nurture flows, and digital channels to improve engagement and conversion rates. Develop campaign dashboards, analyze performance, and continuously iterate to improve ROI, velocity, and marketing-sourced revenue. What You'll Bring 6+ years of B2B SaaS demand generation/growth marketing experience, ideally in a fast-paced startup. Proven success building and scaling ABM programs for enterprise and mid-market accounts. Expertise in multi-channel digital marketing (LinkedIn Ads, Google Ads, SEO/SEM, email automation). Proficiency with HubSpot, Apollo, SEMrush, Webflow, Google Analytics, and Asana. Familiarity with AI-powered marketing tools for content, data enrichment, and performance optimization. Highly organized, collaborative, and comfortable managing multiple priorities with tight deadlines. A data-driven mindset, bias for action, and passion for driving measurable business outcomes. Ready to take ownership of demand generation and drive growth at Spoiler Alert? Apply today! Benefits Spoiler Alert is committed to providing equal employment opportunities for all applicants and employees. Employee benefits include the following: Remote-first environment, with co-working access for locals in BOS, NYC, & DEN Competitive salary and stock option packages Subsidized health, dental, and vision insurance plans Climate-focused, pre-tax 401(k) and post-tax Roth 401(k) options 12-16 weeks of paid parental leave + flex return to work 15+ company holidays, including an "End of Year Reset Week" 20 vacation days and 10 sick days per year Focus Fridays (no meetings after 1PM local) Summer Fridays (1/2 day) Paid volunteer outings and civic engagement leave Annual flex funds for remote work needs, learning & development, and socializing with colleagues Company-sponsored $500 FSA contribution The salary range for this role is $132,000 - $150,000, determined by level of experience and expertise We are a diverse team committed to a safe and inclusive work environment, free of discrimination based on race, color, religion, sex, gender identity or expression, sexual orientation, genetics, national origin, ancestry, age, medical condition, mental or physical disability, handicap or veteran status, or marital status. Please note that applicants should be authorized to work in the United States. Though we are interested in every qualified candidate, we are unable to offer visa sponsorship at this time.

Lead and execute ABM-driven demand generation campaigns across multiple channels, manage cross-functional teams, optimize campaign performance, and drive pipeline and revenue growth. | 6+ years B2B SaaS demand generation experience, proven ABM program success, expertise in digital marketing tools and platforms, strong organizational and data-driven mindset. | About Spoiler Alert Spoiler Alert is a fast-growing Series A SaaS startup transforming how enterprise and mid-market CPG brands manage excess and short-dated inventory. Our platform helps companies like Unilever, Kraft Heinz, Mondelez, and SC Johnson recover value, reduce waste, and improve operational efficiency. Our mission is to eliminate waste through our technology that powers and optimizes B2B commerce of opportunistic CPG inventory. We’re scaling quickly and looking for a results-driven Senior Growth Marketing Manager to build and lead our ABM-driven demand generation engine, fueling predictable pipeline growth and accelerating our path to market leadership. The Opportunity As our Senior Growth Marketing Manager, you will own the strategy, execution, and optimization of integrated marketing campaigns designed to drive pipeline, accelerate deal velocity, and power revenue growth. You’ll lead a cross-functional campaign team-including a copywriter, designer, product marketer, and marketing operations-to bring demand driving campaigns to market efficiency, using Asana to manage workflows, timelines, and deliverables. You’ll also bring a modern, AI-first mindset to campaign execution, leveraging new tools to boost personalization, scale content creation, and optimize performance. This is a high-visibility role for a hands-on growth marketer who thrives at the intersection of strategy, execution, and data to make an immediate impact. Responsibilities Drive ABM Campaign Strategy & Execution • Design and run multi-channel ABM campaigns (1:1, 1:few, 1:many) targeting enterprise and mid-market CPG accounts. • Own pipeline generation targets and report on sourced and influenced revenue contribution. • Build integrated campaigns across email, SEO, SEM, webinars, and direct mail that move accounts through the funnel. Manage a digital advertising agency to ensure ICP accounts are moving through the ABM funnel from awareness engagement consideration decision retention/expansion • advocacy. • Bonus if you can concept and manage Google Ads and Microsoft ads that integrate into our LinkedIn advertising initiatives. Lead Cross-Functional Campaigns • Manage and lead cross-functional contributors (copy, design, product marketing, marketing operations) through the campaign using Asana for writing campaign briefs, setting priorities and deadlines, assigning tasks, and driving accountability. • Collaborate closely with Sales Account Execs on account selection, messaging, and lead handoff to maximize conversion. • Document and operationalize campaign playbooks to scale successful motions across the company. Optimize, Measure, & Innovate • Measure campaign performance, set KPI’s and iterate to optimize performance • Build and optimize landing pages, nurture flows, and digital channels to improve engagement and conversion rates. • Develop campaign dashboards, analyze performance, and continuously iterate to improve ROI, velocity, and marketing-sourced revenue. What You'll Bring • 6+ years of B2B SaaS demand generation/growth marketing experience, ideally in a fast-paced startup. • Proven success building and scaling ABM programs for enterprise and mid-market accounts. • Expertise in multi-channel digital marketing (LinkedIn Ads, Google Ads, SEO/SEM, email automation). • Proficiency with HubSpot, Apollo, SEMrush, Webflow, Google Analytics, and Asana. • Familiarity with AI-powered marketing tools for content, data enrichment, and performance optimization. • Highly organized, collaborative, and comfortable managing multiple priorities with tight deadlines. • A data-driven mindset, bias for action, and passion for driving measurable business outcomes. Ready to take ownership of demand generation and drive growth at Spoiler Alert? Apply today! Benefits Spoiler Alert is committed to providing equal employment opportunities for all applicants and employees. Employee benefits include the following: • Remote-first environment, with co-working access for locals in BOS, NYC, & DEN • Competitive salary and stock option packages • Subsidized health, dental, and vision insurance plans • Climate-focused, pre-tax 401(k) and post-tax Roth 401(k) options • 12-16 weeks of paid parental leave + flex return to work • 15+ company holidays, including an "End of Year Reset Week" • 20 vacation days and 10 sick days per year • Focus Fridays (no meetings after 1PM local) • Summer Fridays (1/2 day) • Paid volunteer outings and civic engagement leave • Annual flex funds for remote work needs, learning & development, and socializing with colleagues • Company-sponsored $500 FSA contribution • The salary range for this role is $132,000 - $150,000, determined by level of experience and expertise We are a diverse team committed to a safe and inclusive work environment, free of discrimination based on race, color, religion, sex, gender identity or expression, sexual orientation, genetics, national origin, ancestry, age, medical condition, mental or physical disability, handicap or veteran status, or marital status. Please note that applicants should be authorized to work in the United States. Though we are interested in every qualified candidate, we are unable to offer visa sponsorship at this time.