SpectrumAM

Driving to communities, inspecting homes for compliance, and interacting with homeowners to resolve issues. | Valid driver's license, reliable vehicle, good driving record, computer literacy, conflict resolution skills, and ability to work independently. | COMPLIANCE DRIVER for Homeowner Associations Employment type: FULL TIME Would you want to work in a stable, recession-proof industry? Are you interested in working for a supportive company that is an innovator in its field? Do you want a job where you are outside the office for most of the day? Do you enjoy driving? Are you detail oriented? Are you consistent and dependable? We appreciate the people we work with and want to provide our people with the resources and flexibility they need to succeed. Spectrum AM can offer you: Inhouse education, including continued personal development, to expand your knowledge and personal brand Support structure for your learning and success including mentors, subject specific experts, training department, and managers The freedom to work autonomously JOB DESCRIPTION The Compliance Driver is responsible for driving to the communities we manage on a regular basis and making notations of non-compliant homeowners. For an informative role description, please visit https://spectrumam.com/DIL-Site-Manager.pdf Are you happy spending two-thirds of your work day driving? This position directly inspects homes for compliance by driving through neighborhoods Spectrum serves. These drives are completed in a company vehicle, but you may occasionally be asked to use your own vehicle to complete drives due to scheduling issues. (if this occurs, we do pay mileage for the use of your own vehicle) Are you comfortable helping frustrated homeowners? In this role, you may need to de-escalate and resolve conflicts with difficult or upset homeowners. We offer training on how to effectively deal with these situations. OTHER RESPONSIBILITIES Improve service by recommending improved processes, and identifying new product and service applications Work with homeowners regarding various issues involving compliance, improvement requests, and resolution of those issues and requests Respond to customer inquiries by first understanding the inquiry, then reviewing previous similar inquiries and responses, researching other information, assembling the information, forwarding the information to the customer, and verifying that the customer understands Administrative responsibilities (high volume) Continually increase job knowledge by participating in educational opportunities, and read and understand governing documents of each homeowner’s association Some of the properties that we manage may require you to walk some areas of the property. If the vehicle provided for this role is not available to drive due to repairs or maintenance, you will need to be able to drive your personal vehicle during the whole time of the repairs/maintenance. Mileage reimbursement will be provided for the usage of your personal vehicle. REQUIREMENTS For this position, you must have a valid drivers’ license, auto insurance, a reliable vehicle, and a good driving record. We do not require experience in our industry, but we highly value initiative and the ability to work independently. Knowledge Must be computer literate and familiar with Microsoft Word and Excel Understand how to enter data into databases Automobile insurance policy coverage Skills Proven skill in conflict resolution and customer service Organization and time management Problem solving and analysis Clear and professional communication, both written and verbal Abilities Attention to detail Able to understand and carry out oral and written requests Able to multitask and learn in a fast-paced environment Customer-service minded with the ability to work as part of a team and maintain a calm demeanor during customer interactions and peak times CAREER TRACK Working as a Compliance Driver is an excellent way to learn about our industry. Combine the learning you acquire in this position with our training programs and your commitment, and you have a career path to many other positions at Spectrum AM SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS We offer a comprehensive package that is more than just a paycheck Hourly pay: $17.00 Hybrid Empowerment Plan - Our culture is based on trust. We empower our employees to work in-office and remotely based on the role, requirements of the business, and preference of the employee. Recognized as Best Places to Work 18 years in a row! Fastest Growing Company - Fast Track 50 in 2020. San Antonio-based homeowners’ association management company. Privately-owned with over 20 years in business and never had to lay anyone off. Work / Life balance. 5 weeks of PTO to allow for rest, travel, family, and your hobbies. 40 paid hours per year for community service activities. Internal Learning and Development Management System. Full suite of benefits includes: Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program. Free medical clinic in-house (in San Antonio office – virtual appointments for other offices). Well-structured career track plan with a 6-month review for compensation increase based on performance Company vehicle available for your drives. Office Location: 1850 E. Northrop Blvd. #140, Chandler, AZ 85286 For more information about Spectrum AM, visit our website at https://spectrumam.com If your application is a good match, you can expect to be contacted to schedule a phone interview as the next step. Spectrum AM is an Equal Opportunity Employer.

Assist homeowners, handle inquiries, and provide customer service at the front desk. | High school education, customer service experience, bilingual ability, and organizational skills. | Will you be our next Onsite Front Desk Administrator? Are you highly organized, and able to master multiple administrative projects and tasks at the same time? Do you have a strong attention to detail and a proactive drive to get work done on time? Have you worked in a front desk or receptionist position? Would you enjoy assisting in community activities, working with homeowners in their community, and providing exceptional customer service to solve their issues? If so, then we would like to get to know you! Who is SPECTRUM Association Management? SPECTRUM AM is a HOA Management Company that has been in business for over 20 years. We are proud to be one of the most recognized companies in our industry by winning the Best Places to Work award consecutively since 2007. We are energetic and passionate about our goals, and because of our continued growth, we are seeking a qualified candidate to help us achieve them. We are looking forward to hiring customer service professionals who will share our vision, values, and commitment to superior customer service as we continue to build strong and lasting relationships within the communities we serve. Headquartered in San Antonio, we have offices across Texas and Arizona. What does it look like to be an employee at Spectrum Association Management? -99% of employees believe in the company leadership and future success of the organization. -96% of employees are proud to work here and love their coworkers! General job information: This position will be responsible for creating and maintaining our customer service experience by delivering extraordinary service to our homeowners. Essential Duties and Responsibilities • Welcome the Homeowner in the office Receive Homeowner payments • Handle walk-in billing questions • Transfer calls to appropriate parties • Responding to homeowners via Live Chat and Emails • Working extensively with Outlook, and software for recording correspondence • Conflict de-escalation and resolution with difficult or upset customers • Following up on outstanding issues • Talk face-to-face to explain situations or billing issues and provide billing support • Provide high-level customer service Internal and external emails Job Requirements/Qualities: • Strong communication skills both verbal and written • Ability to understand and carry out oral and written requests • Problem-solving skills and detail-oriented • Working knowledge of keyboard and software navigation • Ability to multi-task and learn in a fast-paced environment • Customer service minded with the ability to work as a part of a team • Communicates, professionally, and accurately on the phone with homeowners • Contributes to a positive team environment • Demonstrates integrity, honesty, and knowledge that promotes the Spectrum AM Culture • Strong organization and follow-up • Maintains a calming demeanor during customer phone interaction and peak times • Anticipates the needs of our clients by continually evaluating the environment during interfacing • Delivers renowned customer service to all phone customers and drop-in homeowners by placing the customer first • SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS Recognized as Best Places to Work consecutively since 2007! • Fastest Growing Company - Fast Track 50 in 2020. • San Antonio-based homeowners' association management company. • Privately owned with over 20 years in business and during those years, we have never had to lay anyone off. • 11 Annual Paid Holidays (after 6 months). • Internal Learning and Development Management System. Schedule: Monday, Wednesday, and Friday 10 AM - 3 PM Pay Rate: $15.00/hr 14919 General Williamson Dr, Austin, TX 78734 Spectrum AM believes the greatest respect we can show a candidate is to conduct a thorough and detailed interview process. If you are ready and willing to invest your time and effort in Spectrum AM, then we will surely invest in getting to know you well if we see a solid match to the position. If there is a good match and you continue through the process, please be prepared for detailed and multiple steps. This could include a screening interview, department interview, panel interview. Additionally, if we extend an offer, we conduct drug screening and background checks.

Assist customers, handle inquiries, and manage administrative tasks at the front desk. | Basic customer service skills, organizational ability, and communication skills. | Will you be our next Onsite Front Desk Administrator? Are you highly organized, and able to master multiple administrative projects and tasks at the same time? Do you have a strong attention to detail and a proactive drive to get work done on time? Have you worked in a front desk or receptionist position? Would you enjoy assisting in community activities, working with homeowners in their community, and providing exceptional customer service to solve their issues? If so, then we would like to get to know you! Who is SPECTRUM Association Management? SPECTRUM AM is a HOA Management Company that has been in business for over 20 years. We are proud to be one of the most recognized companies in our industry by winning the Best Places to Work award 17 years in a row. We are energetic and passionate about our goals, and because of our continued growth, we are seeking a qualified candidate to help us achieve them. We are looking forward to hiring customer service professionals who will share our vision, values, and commitment to superior customer service as we continue to build strong and lasting relationships within the communities we serve. Headquartered in San Antonio, we have offices across Texas and Arizona. SPECTRUM Association Management has won the 17 Best Places to Work award because we care about helping achieve big things in life inside and outside of work. What does it look like to be an employee at Spectrum Association Management? -99% of employees believe in the company leadership and future success of the organization. -96% of employees are proud to work here and love their coworkers! -93% of employees have felt well supported by management through COVID-19. General job information: This position will be responsible for creating and maintaining our customer service experience by delivering extraordinary service to our homeowners. Essential Duties and Responsibilities • Welcome the Homeowner in the office Receive Homeowner payments • Handle walk-in billing questions • Transfer calls to appropriate parties • Responding to homeowners via Live Chat and Emails • Working extensively with Outlook, and software for recording correspondence • Conflict de-escalation and resolution with difficult or upset customers • Following up on outstanding issues • Talk face-to-face to explain situations or billing issues and provide billing support • Provide high-level customer service Internal and external emails Job Requirements/Qualities: • Strong communication skills, both verbal and written • Ability to understand and carry out oral and written requests • Problem-solving skills and detail-oriented • Working knowledge of keyboard and software navigation • Ability to multitask and learn in a fast-paced environment • Customer service-minded with the ability to work as part of a team • Communicates professionally and accurately on the phone with homeowners • Contributes to a positive team environment • Demonstrates integrity, honesty, and knowledge that promotes the Spectrum AM Culture • Strong organization and follow-up • Maintains a calming demeanor during customer phone interaction and peak times • Anticipates the needs of our clients by continually evaluating the environment during interfacing • Delivers renowned customer service to all phone customers and drop-in homeowners by placing the customer first • SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS We offer a comprehensive package that is more than just a paycheck • Recognized as Best Places to Work since 2007! • Fastest Growing Company - Fast Track 50 in 2020. • San Antonio-based homeowners' association management company. • Privately owned with over 20 years in business and during those years, we have never had to lay anyone off. • Work / Life balance. • 5 weeks of PTO to allow for rest, travel, family, and your hobbies. • Forty paid hours per year for community service activities. • 11 Annual Paid Holidays. • Internal Learning and Development Management System. • The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program. • Free medical clinic in-house (in the San Antonio office - virtual appointments for other offices). • Well-structured career track plan with a 6-month review. Schedule: Monday, Wednesday, Thursday, and Friday 8 AM - 4 PM Pay Rate: $20/hr 14919 General Williamson Dr, Austin, TX 78734 Spectrum AM believes the greatest respect we can show a candidate is to conduct a thorough and detailed interview process. If you are ready and willing to invest your time and effort in Spectrum AM, then we will surely invest in getting to know you well if we see a solid match to the position. If there is a good match and you continue through the process, please be prepared for detailed and multiple steps. This could include a screening interview, department interview, panel interview, employment verifications and dialog with references. Additionally, if we extend an offer, we conduct drug screening and background checks.

Serve as liaison between HOA boards, homeowners, and vendors while managing daily community tasks, meetings, vendor relations, budgets, and emergency responses. | 8+ years of professional experience with strong organizational, communication, conflict management, and basic financial skills, plus willingness to attend evening meetings and undergo extensive training. | START A CAREER IN COMMUNITY MANAGEMENT WITHOUT PRIOR HOA EXPERIENCE! We seek positive and motivated professionals who want to make a complete career change to property and HOA community management. We do not require prior experience as our own education company will provide you with an industry-leading education foundation. The initial training will take one year, and you will be an industry expert in three years. You will also have mentors assigned to provide real-life support to advance your skill set. The education in community management will serve you well in future roles in our company or your external career progression. The typical background could be from retail, restaurants, hospitality, administrative roles, department managers, office management, operations, and many more. Candidates typically have 8 to 10 years of professional experience in roles where proactive effort and decisions are required. Developed skills in some of the following areas are helpful. Including some or all skills in customer services, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, and vendor management. In this role you will develop these current skills and much more. Please think of it as a solid foundation for general business matters and administration. We believe a vibrant culture is based on trust. We are looking for positive and motivated humans who can help us reimagine a vibrant work environment, focused on support, career development, fun, autonomy, and strong human connections among colleagues. We do not hire employees… We hire a work family. While the role is can be remote, we do believe in being social with each other. Learning is also best achieved in person. A significant amount of time should be expected in the office in the first 12 months to ensure long-term success. WHAT IS A COMMUNITY MANAGER? Put simply, the community manager position is the face of our organization! It is a very multi-faceted position where you wear many hats. In a nutshell, you are a liaison between the HOA’s board of directors, homeowners, and vendors. You will be required to have an ultimate level of ownership in completing all tasks and projects, be a customer service champion, manage vendor relationships, and operate your portfolio of communities – all while having a positive attitude. WHAT ARE THE DAY-TO-DAY RESPONSIBILITIES OF A COMMUNITY MANAGER? Although we like to say no day is the same, there are many things you will be responsible for regularly as a Community Manager: • Passionately live our Same Day Response Policy. • Engage with board members and homeowners in your community. • Manage daily, weekly, and monthly tasks for a portfolio of associations. • Plan for and facilitate association board meetings and annual meetings. • Vendor relations, including the bidding and project management process. • Consult with other departments in support of your communities. • Risk Management, Insurance, and Litigation Support. • Prepare budgets and manage the finances of the associations. • Must be available for after-hour emergencies • Plus, additional tasks, as necessary. WHAT DOES IT TAKE TO BE A GREAT COMMUNITY MANAGER? We know you don’t just want a job – you need a career you know you will be great at! Additionally, your goals need to match our culture a fit with our team. You must have a customer-centric positive attitude, take extreme ownership of tasks, be a team player, be coachable, highly organized, accountable, and a fantastic multi-tasker. WHAT SKILLS DO I NEED TO BE A COMMUNITY MANAGER? We will teach you the ins and outs of running successful HOAs, but there are a few skills we wish for you to already have. • Approximately ten (8+) years of solid work experience • Ability to attend or run evening meetings (usually 30-40 per year) • High-level organizational skills in fast fast-paced environment • Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.) • Ability to catch on to other business computer systems • Strong customer-friendly and informative communication skills • Some experience and knowledge of financial statements and budgets • Comfortable with public speaking in small and large meetings • Great conflict management skills in sometimes stressful situations • Experience with gathering bids for large projects and management of those projects. WHAT IS THE TRAINING LIKE? Qualified candidates with the right experience, skills, and matching culture fit will be offered an amazing, interactive training program featuring: • You will be assigned a Community Manager Mentor to help be your on-the-job guide. • You will be part of a tribe of community managers with varying levels of experience from which to learn! • You will complete a unique in-house, web-based learning academy. • You will be apprised of changes in the laws and other seasonal topics throughout the year. WHO IS SPECTRUM? We are a dynamic and exciting team of great people with a mission to continuously provide excellent service to the communities we work with. In business since 2001, we manage hundreds of homeowner's associations in Texas and Arizona. Our highly engaged culture drives who we are. We have been honored with the Best Places to Work award for 18 years running, showing we truly value our employees first! Our team enjoys an empowering work schedule, full benefits offering, generous PTO, a voice to make change, and opportunities to create good in your community. Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is incredibly important in how you measure your success. If someone asks for help you always volunteer just like they would do for you. We are all students and teachers on our teams. What does it look like to be an employee at Spectrum Association Management? • 93% of employees believe in the company leadership and future success of the organization. • 96% of employees are proud to work here and love their coworkers! • 99% of employees have felt well supported by management through COVID-19. SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS We offer a comprehensive package that is more than just a paycheck • Recognized as Best Places to work. k since 2007! • Fastest Growing Company - Fast Track 50 in 2020. • San Antonio-based homeowners’ association management company. (With offices throughout Texas and Arizona) • Privately owned with over 20 years in business and during those years, we have never had to lay anyone off. • Work / Life balance. • 5 weeks of PTO to allow for rest, travel, family, and hobbies. • 40 paid hours per year for community service activities. • 11 Annual Paid Holidays. • Paid Training - Internal Learning and Development Management System. • The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program. • Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices). • Phone and Mileage Reimbursement • Well-structured career track plan with a 6-month review. • Annual Salary $57,500 with reviews and performance increase opportunities every 6 months. Office location: 17319 San Pedro Avenue # 318 San Antonio, Texas 78232 For more information about Spectrum Association Management, visit our website at https://spectrumam.com/careers/ Spectrum Association Management is an Equal Opportunity Employer.