Specialized Dental

Own and manage clinical and enterprise systems, ensuring security, compliance, and integration within healthcare environments. | Requires 6+ years in technology, healthcare IT experience, and expertise in Microsoft platforms, scripting, and automation, which are not evidenced in your background. | Overview About Specialized Dental Partners: Specialized Dental Partners is one of the nation’s leading dental support organizations for Endodontic, Periodontic, and Oral Surgery practices. With more than 250 practice locations and over 430 doctors across the United States, Specialized Dental Partners empowers specialists to focus on exceptional patient care while the organization delivers tailored business, operational, and strategic support. Job Description: Specialized Dental Partners is seeking highly skilled Systems Engineer (Clinical & Enterprise Systems Platform Owner) to own, operate, and evolve our clinical and enterprise application ecosystem. This role is responsible for end-to-end ownership of clinical systems, web-based applications, and supporting Microsoft platforms as standardized, secure, and scalable service products. The Systems Engineer ensures that mission-critical clinical applications remain reliable, secure, and well-integrated with identity, infrastructure, and endpoint platforms. This is a hands-on engineering role with clear product accountability, not just a ticket-focused position. This position is primarily remote with travel required as needed. Responsibilities Key Responsibilities: Clinical Systems Platform Shared Ownership • Own clinical systems as service products, including architecture, standards, and lifecycle • Partner with clinical stakeholders to ensure systems meet operational and care-delivery needs • Oversee configuration, upgrades, integrations, and vendor coordination • Establish success metrics for clinical systems (availability, performance, usability, data integrity) • Serve as the single point of accountability for clinical system outcomes and customer experiences Web Application & SaaS Management: • Own web-based applications and SaaS platforms used across clinical and administrative workflows • Manage access control, role design, and SSO integrations • Coordinate vendor support, escalations, and roadmap discussions • Ensure consistent onboarding, offboarding, and permission models Microsoft Systems Integration: • Provide advanced support and integration across Microsoft platforms (M365, Entra ID, Windows) • Align clinical and web systems with identity, access, and device management standards • Support Exchange, SharePoint, Teams, and related services as they intersect with clinical workflows • Partner with Microsoft Administrators on tenant-wide standards and automation Automation, Standardization, and Documentation: • Treat automation as a first-class platform feature • Build scripts and workflows for provisioning, access management, and reporting • Reduce system variance through standards and documented configurations • Own systems documentation, architecture diagrams, and operational runbooks Security, Compliance, and Reliability: • Ensure clinical and web systems meet security and compliance expectations (HIPAA-aligned) • Support audits, access reviews, and incident investigations • Embed security principles into system configuration and vendor integrations • Participate in incident response for clinical-impacting outages Qualifications Required Qualifications: • 6+ years experience in a technology role • 3+ years of systems engineering experience in enterprise or healthcare environments • 2+ years working with Microsoft identity platform • 2+ years’ experience in scripting with PowerShell concentration • 4+ years in communication-centric business role • 2+ years focused on automation creation • 1+ Healthcare IT experience (HIPAA Aligned) Preferred Skills: • Bachelor’s degree in Computer Science, Information Technology, or related field • Strong direct ownership and responsibility for client experience • Intune, Defender, and integrations • API integrations and SSO (SAML/OIDC) • Vendor-hosted SaaS application management • Documentation, standard setting, and lifecycle ownership • Proven ability to communicate technical decisions to technical and non-technical stakeholders • System buildout experience in new developments around clinical enterprise • Web application control, management, and vendor coordination • Experience with web application control, management, and vendor coordination Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. The salary range for this role is $95,000 - $125,000 per year. At Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices, we are committed to ensuring fair and equitable pay for all employees. We adhere to all applicable federal, state, and local laws regarding pay equity and non-discrimination. Our compensation practices are designed to ensure that employees are paid fairly based on their role, experience, performance, and contributions to the company, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We regularly review our compensation practices and conduct pay equity audits to identify and address any disparities. By fostering a culture of transparency and fairness, we aim to create an inclusive workplace where all employees feel valued and respected.

Provide Level 1 remote technical support by troubleshooting hardware, software, and connectivity issues, managing tickets, communicating with users, and escalating complex problems. | 2+ years IT support experience with Microsoft 365, Windows OS, hardware, and connectivity troubleshooting, strong communication skills, and ability to work remotely across time zones. | Overview This role is fully remote, supporting practices across multiple states and time zones. Job Summary We are seeking a proactive and client-focused Level 1 Service Desk Teammate to join our IT team. As the first point of contact for practices experiencing technical issues, you will play a key role in ensuring smooth operations by addressing Level 1 tickets efficiently and professionally. This position requires strong communication skills, attention to detail, and a commitment to excellent customer service. About Us: Specialized Dental Partners, a private equity backed firm in 36 States, is the exclusive management services group for endodontists, periodontists, and other specialized dentists. We partner with top tier specialized dentists throughout the United States to collaborate and grow their practices so they can pursue clinical excellence without getting mired in the administrative side of the business – and without relinquishing clinical autonomy. Specialized Dental Partners provides comprehensive operational, marketing, and administrative support services, reinvests resources, and applies best practices and innovative technologies to improve clinical and financial performance – resulting in steadier, more profitable growth for all. The result is that our partners are able to do more of what they love while securing their professional futures. Responsibilities Key Responsibilities Issue Intake and Resolution • Act as the first point of contact for practices, documenting details of reported issues. • Troubleshoot and resolve Level 1 technical issues related to hardware, software, Microsoft 365, and basic networking. • Escalate more complex issues to senior analysts or engineers when needed. Ticket Management • Monitor and manage assigned tickets in the service desk system. • Ensure timely resolution of issues and adherence to service-level agreements (SLAs). • Accurately record troubleshooting steps and resolutions for future reference. Customer Communication • Communicate clearly and effectively with practice staff, providing user-friendly instructions and updates. • Deliver a positive customer experience while maintaining professionalism and empathy. Documentation and Reporting • Contribute to internal knowledge base articles. • Flag recurring issues or patterns to help the team improve long-term solutions. Collaboration • Partner with other IT team members to ensure smooth hand-offs. • Provide feedback to improve processes and enhance the service desk experience. Qualifications Required Qualifications: • 2+ years of experience in IT support, help desk, or technical customer service (healthcare or multi-site experience a plus). • 2+ years of troubleshooting experience with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). • 2+ years working knowledge of Windows operating systems and common hardware (PCs, printers, peripherals). • 2+ years of experience troubleshooting common connectivity issues (Wi-Fi, VPN, password resets). Preferred Skills: • CompTIA A+ or other entry-level IT certification. • Exposure to ITIL practices. • Experience supporting 100+ end users in a service desk or call center environment. • Customer service background with a focus on achieving high satisfaction scores. • High attention to detail, organization, and follow-through. • Familiarity with ticketing systems and ability to manage multiple tickets simultaneously. • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users • Experience working in a healthcare environment, dental highly preferred Work Environment: • Remote position with regular collaboration via Teams, email, and ticketing systems. • Must have a reliable internet connection and dedicated workspace. • Must be willing to work shifts of multiple time zones. Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. The salary range for this role is $55,000 - $65,000 per year. At Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices, we are committed to ensuring fair and equitable pay for all employees. We adhere to all applicable federal, state, and local laws regarding pay equity and non-discrimination. Our compensation practices are designed to ensure that employees are paid fairly based on their role, experience, performance, and contributions to the company, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We regularly review our compensation practices and conduct pay equity audits to identify and address any disparities. By fostering a culture of transparency and fairness, we aim to create an inclusive workplace where all employees feel valued and respected.