SPAR Solutions

Gather and manage Salesforce-specific business requirements, lead stakeholder workshops, collaborate with development teams, support Agile and SOW-driven projects, and deliver training and adoption support. | 8+ years SDLC experience with 6+ years as a Business Analyst, consulting experience with SOW engagements, strong Salesforce knowledge, ability to create detailed documentation, strong facilitation and communication skills, and preferred Salesforce certifications. | Description At SPAR, we help clients scale and grow by delivering cutting-edge Salesforce solutions that improve both Customer and Employee experiences. Our consulting practice is expanding rapidly, serving as a trusted partner for complex solutions across Health & Life Sciences, Contact Centers, Field Service, and emerging AI technologies including Agentforce and Data Cloud. We are seeking a Senior Business Analyst who combines strategic thinking with hands-on business analysis expertise. This role is central to shaping and delivering requirements that ensure measurable business impact and long-term client success. The Senior Business Analyst (BA) serves as the bridge between business needs and Salesforce solution delivery. This role requires expertise in eliciting, documenting, and managing requirements while collaborating with stakeholders and development teams. The ideal candidate will demonstrate consultative leadership, understanding of the business process, strong communication, and the ability to manage requirements across both Agile and strict SOW-driven environments. KEY RESPONSIBILITIES: Business Analysis & Requirements Management Gather, analyze, and document Salesforce-specific business requirements, ensuring clarity and completeness. Develop user stories, epics, acceptance criteria, and process flows aligned with Salesforce best practices. Gather explicit requirements while probing into underlying business needs, consistently asking “why” behind requests. Ensure requirements emphasize standard Salesforce functionality before considering custom development. Maintain requirements traceability from discovery through delivery and UAT. Stakeholder Engagement & Communication Lead workshops, discovery sessions, and backlog refinement meetings to align on scope. Collaborate with clients, architects, developers, and delivery leads to clarify needs and feasibility. Proactively communicate risks, dependencies, and requirement gaps with stakeholders. Agile & Project Collaboration Actively participate in Agile ceremonies (planning, stand-ups, refinements, retrospectives). Partner with developers and testers to ensure stories are clear, testable, and aligned with Salesforce capabilities. Support SOW-driven projects by aligning deliverables directly to contractual commitments. Solution & Process Evaluation Validate Salesforce solutions through UAT, ensuring they meet business needs and enhance user adoption. Analyze processes, identify optimization opportunities, and recommend Salesforce-native improvements. Provide UI/UX input, leveraging standard usability practices to enhance adoption. Documentation & Deliverables Quality Create high-quality deliverables: BRDs, FRDs, user stories, wireframes, process flows, acceptance criteria. Independently produce wireframes and diagrams to reduce reliance on others. Ensure documentation supports smooth handoffs and knowledge transfer. Training & Adoption Support Develop and deliver training materials, FAQs, and enablement content for end users. Conduct user training sessions and support post-go-live adoption. Continuous Improvement & Leadership Stay current on Salesforce releases and best practices to enhance consulting recommendations. Mentor junior BAs and contribute to internal knowledge-sharing. Act as a trusted advisor by balancing agility with contractual precision What Success Looks Like: Success in this role is defined by the ability to: Deliver clear, testable, and high-quality requirements that enable smooth solution delivery. Build trusted relationships with clients and delivery teams through proactive communication and leadership. Serve as the primary source of clarity for requirements, minimizing rework and ambiguity. Demonstrate agility in working across multiple engagements while ensuring contractual compliance. Consistently support client adoption and realization of business value from Salesforce solutions. Requirements 8+ years of experience in the software development life cycle, with 6+ years as a Business Analyst. Experience in a consulting environment with SOW-based engagements. Strong knowledge of Salesforce Sales and Service Cloud; exposure to Health Cloud or other healthcare-related domains preferred. Proven ability to create BRDs, FRDs, process maps, UML diagrams, and user stories independently. Strong facilitation, UI/UX awareness, communication, and stakeholder management skills. Salesforce certifications (Admin, Business Analyst, or Cloud Consultant) preferred. Bachelor’s degree in Business, Information Systems, or related field.

Manage and grow strategic Salesforce partnerships, lead sales activities, develop account plans, and maintain CRM data with some onsite presence required. | 5+ years in account management or business development, strong knowledge of Salesforce Sales Cloud and Service Cloud, excellent communication and relationship skills, and a bachelor's degree. | Description At SPAR Solutions, we help clients scale through innovation, operational excellence, and high-performing Salesforce solutions. As an Account Manager, you will play a key role in expanding and deepening client relationships, driving new business opportunities, and strengthening SPAR’s Salesforce partnerships. This role blends consultative selling, strategic account growth, and relationship management to deliver meaningful outcomes for our clients and partners. KEY RESPONSIBILITIES: Salesforce Partnership: Develop & sustain relationships with a strategic group of Salesforce Core, GRB & Mid-Commercial teams at all levels SFDC teams/locations as assigned; requires onsite presence at least 2-3 times each month Promote SPAR’s capabilities and successes with AEs, SEs and leaders at Salesforce Generate Opps through Salesforce partnerships, manage responses to opportunities Help with capturing and improving ideas for AE & SE enablement & engagement Follow SPAR's brand of consultative solutioning and engagement, build trust with Salesforce AEs/SEs and prospects/clients New Logo Sales: Lead and facilitate sales activities in alignment with Salesforce sellers, or directly with clients as applicable Be a value added resource to Salesforce AEs & SEs (product knowledge, similar past projects, etc.) Conduct discovery, document customer needs, coordinate demos, estimate projects (both independently and working with team as applicable) and present proposals/SOWs to clients Develop professional PowerPoint presentations for customer calls and visits. Develop account plans in collaboration with Salesforce sellers to ensure achievement of established business development objectives. Account Management activities: Identify and develop relationships with decision-makers at existing accounts Effective engagement to uncover new opportunities, screen and track potential business opportunities to sale completion Other responsibilities: Track & maintain information in CRM diligently Report on business activities, initiatives, and results to management on a regular basis. Draft account plans, sales pitches, presentations, and other documents as required. Gather/provide feedback to management on feedback from Accounts and Partners to protect and enhance SPAR’s reputation Work within a limited but reasonable travel & expense budget Requirements QUALIFICATIONS: 5+ years of experience in account management, business development, or consulting (Salesforce ecosystem preferred). Strong understanding of Sales Cloud, Service Cloud, and related Salesforce solutions. Proven success in growing client accounts and building trusted partnerships. Excellent communication, relationship management, and presentation skills. Bachelor’s degree in business, marketing, engineering, or related field required. COMPETENCIES: Client Focus – Builds trust and delivers value as a consultative partner. Strategic Thinking – Anticipates client and market needs, aligning actions with long-term growth. Influence & Communication – Engages stakeholders with clarity, tact, and confidence. Execution & Accountability – Delivers on commitments and manages priorities effectively. Innovation & Growth Mindset – Identifies opportunities for improvement and expanded value.