SpaceX

Lead global logistics operations including strategy, compliance, and supply chain optimization for a major site. | 7+ years in global logistics with leadership, compliance, and project management experience in supply chain operations. | SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. GLOBAL LOGISTICS LEAD (STARLINK) As Global Logistics Lead, you will play a crucial role in driving the site strategy for Starlink Bastrop, TX location and supporting domestic and international supply chain flows. Your main responsibilities will include overseeing the end-to-end logistics operations, optimizing transportation routes, adhering to customs and compliance procedures, and ensuring timely delivery of raw material in support of Starlink production and finished products to both domestic and international markets. Responsible for the management of optimal freight routing and the development of the team, processes, and tools necessary to meet production, engineering, finance, and supply chain objectives. This role has full accountability and oversight responsibility for all logistics movements inbound and outbound for the Bastrop, TX site, leveraging potential synergies to optimize the timely, cost-efficient delivery of goods to internal and external customers. RESPONSIBILITIES: + STRATEGIC OPERATIONS: Develop and implement the site strategy for logistics operations, ensuring alignment with overall business objectives and partnering with Engineering, Production, Purchasing, and Supply Chain teams to ensure these strategies align with business requirements, purchasing, and procurement strategies. + Analyze logistics data and metrics to identify areas for process optimization and cost reduction. + Provide leadership and guidance to the local team, fostering a culture of excellence and continuous learning. + Manage adherence to customs and compliance procedures to ensure adherence to international trade regulations and corporate guidelines. + PROJECT & STAKEHOLDER MANAGEMENT: Lead project planning activities, including defining project scope, objectives, deliverables, and timelines. + Provide updates on programs and or projects to internal and external stakeholders, including progress reports, milestone achievements, process changes, and drive transparency on the effectiveness of the program, project, and workflow through quantitative and or qualitative methods. + Conduct reviews, project and or program updates, and evaluations to identify areas for improvement and or to gain stakeholder acceptance and or drive change. + TACTICAL OPERATIONS: Responsible for supporting the transport of inbound movements, both domestically and internationally using SpaceX-appointed freight forwarders and logistics providers. + Serves as liaison between internal customer base and external logistics providers, providing quotes, arranging freight, communicating logistics protocols, and providing instructions to vendors and logistics partners. + Manages flow of goods from supply base through customs to final destination point utilizing logistics network, support tools, and makes recommendations to facilitate optimization. BASIC QUALIFICATIONS: + Bachelor’s degree in supply chain, business, engineering or a science discipline. + 7+ years of global logistics operations, with a focus on both domestic and international supply chains. PREFERRED QUALIFICATIONS + Import and export experience with compliance with ITAR and C-TPAT regulations. + Import/Export regulatory functions experience, including HTS, Schedule B knowledge, Incoterms, ISF filing process, DSP-5, DSP-73, ATA Carnet. + Effectively lead and develop a team and through planning, goal setting, and team strategy drive business performance and meet organizational goals. + Experience in managing business and/or network operations through data analytics. + Experience working with NVOs, ocean carriers, drayage companies, freight forwarders, and customs house brokerage firms. + Experience in managing projects, products, and developing global logistics solutions across the various logistics service modes of Air, Ground (FTL, LTL), Ocean (FCL, LCL), Multi-Modal, Intermodal, and others. + Experience in driving the organization's logistics strategy, procurement, carrier selection, and service(s) to align with business strategy. + Experience with MRP/ERP systems. + Thorough understanding of budgeting, cost allocations, and development of processes to drive success in dynamic logistics models. + Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners. ADDITIONAL REQUIREMENTS: + Must be willing to work extended hours and/or weekends as needed. + Must be willing to travel up to 5-10%. + This position is based in Bastrop, TX, and requires being onsite – remote/hybrid work not considered. ITAR REQUIREMENTS: + To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here (https://www.pmddtc.state.gov/?id=ddtc\_kb\_article\_page&sys\_id=24d528fddbfc930044f9ff621f961987) . SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com. SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. GLOBAL LOGISTICS LEAD (STARLINK) As Global Logistics Lead, you will play a crucial role in driving the site strategy for Starlink Bastrop, TX location and supporting domestic and international supply chain flows. Your main responsibilities will include overseeing the end-to-end logistics operations, optimizing transportation routes, adhering to customs and compliance procedures, and ensuring timely delivery of raw material in support of Starlink production and finished products to both domestic and international markets. Responsible for the management of optimal freight routing and the development of the team, processes, and tools necessary to meet production, engineering, finance, and supply chain objectives. This role has full accountability and oversight responsibility for all logistics movements inbound and outbound for the Bastrop, TX site, leveraging potential synergies to optimize the timely, cost-efficient delivery of goods to internal and external customers. RESPONSIBILITIES: + STRATEGIC OPERATIONS: Develop and implement the site strategy for logistics operations, ensuring alignment with overall business objectives and partnering with Engineering, Production, Purchasing, and Supply Chain teams to ensure these strategies align with business requirements, purchasing, and procurement strategies. + Analyze logistics data and metrics to identify areas for process optimization and cost reduction. + Provide leadership and guidance to the local team, fostering a culture of excellence and continuous learning. + Manage adherence to customs and compliance procedures to ensure adherence to international trade regulations and corporate guidelines. + PROJECT & STAKEHOLDER MANAGEMENT: Lead project planning activities, including defining project scope, objectives, deliverables, and timelines. + Provide updates on programs and or projects to internal and external stakeholders, including progress reports, milestone achievements, process changes, and drive transparency on the effectiveness of the program, project, and workflow through quantitative and or qualitative methods. + Conduct reviews, project and or program updates, and evaluations to identify areas for improvement and or to gain stakeholder acceptance and or drive change. + TACTICAL OPERATIONS: Responsible for supporting the transport of inbound movements, both domestically and internationally using SpaceX-appointed freight forwarders and logistics providers. + Serves as liaison between internal customer base and external logistics providers, providing quotes, arranging freight, communicating logistics protocols, and providing instructions to vendors and logistics partners. + Manages flow of goods from supply base through customs to final destination point utilizing logistics network, support tools, and makes recommendations to facilitate optimization. BASIC QUALIFICATIONS: + Bachelor’s degree in supply chain, business, engineering or a science discipline. + 7+ years of global logistics operations, with a focus on both domestic and international supply chains. PREFERRED QUALIFICATIONS + Import and export experience with compliance with ITAR and C-TPAT regulations. + Import/Export regulatory functions experience, including HTS, Schedule B knowledge, Incoterms, ISF filing process, DSP-5, DSP-73, ATA Carnet. + Effectively lead and develop a team and through planning, goal setting, and team strategy drive business performance and meet organizational goals. + Experience in managing business and/or network operations through data analytics. + Experience working with NVOs, ocean carriers, drayage companies, freight forwarders, and customs house brokerage firms. + Experience in managing projects, products, and developing global logistics solutions across the various logistics service modes of Air, Ground (FTL, LTL), Ocean (FCL, LCL), Multi-Modal, Intermodal, and others. + Experience in driving the organization's logistics strategy, procurement, carrier selection, and service(s) to align with business strategy. + Experience with MRP/ERP systems. + Thorough understanding of budgeting, cost allocations, and development of processes to drive success in dynamic logistics models. + Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners. ADDITIONAL REQUIREMENTS: + Must be willing to work extended hours and/or weekends as needed. + Must be willing to travel up to 5-10%. + This position is based in Bastrop, TX, and requires being onsite – remote/hybrid work not considered. ITAR REQUIREMENTS: + To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here (https://www.pmddtc.state.gov/?id=ddtc\_kb\_article\_page&sys\_id=24d528fddbfc930044f9ff621f961987) . SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.

Lead market forecasting, competitive intelligence, and process automation to support commercial launch sales. | Bachelor's degree and 3+ years experience in operations, consulting, or related fields with strong analytical and communication skills. | SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. BUSINESS OPERATIONS LEAD, COMMERCIAL LAUNCH SALES The Commercial Launch Sales Team is responsible for selling launch services to new and existing customers including satellite operators and manufacturers, foreign governments, private astronauts, and space exploration pioneers. As the Business Operations Lead, you will report to the Director of Commercial Sales. You will lead market forecasting and competitive intelligence and will drive process automation across the team. You will work closely with our engineering teams to shape product direction to align with future customer needs. SpaceX evolves rapidly, and you’ll be a critical asset to the team as you collectively advance our presence in the launch market across the galaxy. RESPONSIBILITIES:  + Create compelling communications materials in support of our efforts to increase access to space and our position as an industry leader + Utilize technical tools (Python, SQL, etc.) to define and develop sales-specific metrics and dashboards that track pre-sales performance and post-sales health + Integrate with sales, finance, and customer success teams to identify initiatives for improvement of SpaceX’s business outlook, including developing, tracking, and executing business initiatives with SpaceX’s leadership + Engage SpaceX leadership with quantitative and qualitative updates on performance and opportunities + Create and maintain a database of technical competitive intel to ensure sales leads are well informed when developing competitive analyses + Support all sales directors with their respective regions and clients, pitching in wherever needed + Build, maintain, and improve data models, forecast models, dashboards, and data pipelines  BASIC QUALIFICATIONS:  + Bachelor's degree in a technical or business discipline + 3+ years of experience in consulting, engineering, product management, operations, FP&A, banking, and/or entrepreneurship PREFERRED SKILLS AND EXPERIENCE:  + Strong background in Microsoft Excel and PowerPoint + Excellent analytical skills (e.g. Python, SQL, Tableau, Power BI, Power Query, Microsoft Office applications, Excel modeling, or similar data manipulation tools etc.) + Ability to work effectively in a dynamic environment with changing needs and requirements + Bias toward action and automation + Demonstrated analytical and problem-solving skills, preferably in a team environment + Strong written and verbal communication skills, particularly with senior business leaders + Demonstrated success driving tangible impact/influencing within a broader organization + Strong understanding of launch vehicles, satellites, and/or the aerospace market ADDITIONAL REQUIREMENTS:  + This position is based in Hawthorne, CA and requires being onsite – remote work not considered + Must be available to work extended hours and weekends as needed + Willingness to travel to customer sites, other SpaceX locations, and events as needed COMPENSATION AND BENEFITS: Pay range: Sales Operations Lead: $90,000 - $125,000/per year Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law. ITAR REQUIREMENTS: + To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here (https://www.pmddtc.state.gov/?id=ddtc\_kb\_article\_page&sys\_id=24d528fddbfc930044f9ff621f961987) . SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com. SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. BUSINESS OPERATIONS LEAD, COMMERCIAL LAUNCH SALES The Commercial Launch Sales Team is responsible for selling launch services to new and existing customers including satellite operators and manufacturers, foreign governments, private astronauts, and space exploration pioneers. As the Business Operations Lead, you will report to the Director of Commercial Sales. You will lead market forecasting and competitive intelligence and will drive process automation across the team. You will work closely with our engineering teams to shape product direction to align with future customer needs. SpaceX evolves rapidly, and you’ll be a critical asset to the team as you collectively advance our presence in the launch market across the galaxy. RESPONSIBILITIES:  + Create compelling communications materials in support of our efforts to increase access to space and our position as an industry leader + Utilize technical tools (Python, SQL, etc.) to define and develop sales-specific metrics and dashboards that track pre-sales performance and post-sales health + Integrate with sales, finance, and customer success teams to identify initiatives for improvement of SpaceX’s business outlook, including developing, tracking, and executing business initiatives with SpaceX’s leadership + Engage SpaceX leadership with quantitative and qualitative updates on performance and opportunities + Create and maintain a database of technical competitive intel to ensure sales leads are well informed when developing competitive analyses + Support all sales directors with their respective regions and clients, pitching in wherever needed + Build, maintain, and improve data models, forecast models, dashboards, and data pipelines  BASIC QUALIFICATIONS:  + Bachelor's degree in a technical or business discipline + 3+ years of experience in consulting, engineering, product management, operations, FP&A, banking, and/or entrepreneurship PREFERRED SKILLS AND EXPERIENCE:  + Strong background in Microsoft Excel and PowerPoint + Excellent analytical skills (e.g. Python, SQL, Tableau, Power BI, Power Query, Microsoft Office applications, Excel modeling, or similar data manipulation tools etc.) + Ability to work effectively in a dynamic environment with changing needs and requirements + Bias toward action and automation + Demonstrated analytical and problem-solving skills, preferably in a team environment + Strong written and verbal communication skills, particularly with senior business leaders + Demonstrated success driving tangible impact/influencing within a broader organization + Strong understanding of launch vehicles, satellites, and/or the aerospace market ADDITIONAL REQUIREMENTS:  + This position is based in Hawthorne, CA and requires being onsite – remote work not considered + Must be available to work extended hours and weekends as needed + Willingness to travel to customer sites, other SpaceX locations, and events as needed COMPENSATION AND BENEFITS: Pay range: Sales Operations Lead: $90,000 - $125,000/per year Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law. ITAR REQUIREMENTS: + To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here (https://www.pmddtc.state.gov/?id=ddtc\_kb\_article\_page&sys\_id=24d528fddbfc930044f9ff621f961987) . SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.

Provide multi-channel customer support by troubleshooting and resolving issues, analyzing trends, and collaborating internally to improve customer experience. | High school diploma, 1+ year frontline customer support experience, strong problem-solving, communication, empathy, time management skills, and willingness to work flexible shifts including nights and weekends. | div class="content-intro"pSpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal ofnbsp;enabling human life on Mars./p/divpstrongCUSTOMER SUPPORT ASSOCIATE (STARLINK)nbsp;/strong/p pStarlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience./p pstrongRESPONSIBILITIES:/strong/p pIn this role, you will triage, troubleshoot, and resolve customer issues. You will analyze trends, identify gaps, and design simple, effective support interventions that improve our customers' experience. We're looking for excellent problem solvers who move quickly and proactively and are obsessed with the success of our customers. This role is ideal for someone looking to join a scrappy, early-stage Support team and set the tone for how we help our customers./p ul liTriage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX/li liProvide technical support to customers using hardware, software, and network expertise/li liSurface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business/li liCollaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues/li liCreate and maintain an internal knowledge base and help center collateral/li /ul pstrongBASIC QUALIFICATIONS:/strong/p ul liHigh school diploma or equivalency certificate/li li1+ years of experience in a front-line customer support role/li /ul pstrongPREFERRED SKILLS AND EXPERIENCE:/strong/p ul liExcellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer.nbsp;You are relentless and own it/li liExcellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving theirnbsp;issues, and you can distill complex concepts into the simplest explanations/li liExcellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive/li liStrong attention to detail and time management skills. You take pride in your craft/li liWillingness and ability to flex weekend and night shift hours as needed to support our growth/li liExperience in a training, learning and development, analytics, service design, vendor management, or content management role/li liStart-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment/li liTechnical aptitude - experience with networking, hardware troubleshooting, software development, etc./li /ul pstrongADDITIONAL REQUIREMENTS:/strong/p ul liMust be available to work scheduled shifts, including holidays/li liMust be available to work overtime hours and/or weekends as needed/li liThis is strongunot /u/stronga remote position and will require relocation if not already local to the Redmond, WA area/li liAfter 1 week of classroom training M-F 9am-5:30pm, must be available to work 10 hours a day on one of the following shifts:/li /ul p/p table width="560" tbody tr td width="103" pShift Alpha/p /td td width="88" p00:00 PST/p /td td width="88" p10:30 PST/p /td td width="88" pMon - Thu/p /td td width="88" p4x10/p /td td width="105" pWeek Night/p /td /tr tr td width="103" pShift Bravo/p /td td width="88" p10:30 PST/p /td td width="88" p21:00 PST/p /td td width="88" pMon -Thu/p /td td width="88" p4x10/p /td td width="105" pWeek Day/p /td /tr tr td width="103" pShift Charlie/p /td td width="88" p00:00 PST/p /td td width="88" p10:30 PST/p /td td width="88" pFri - Mon/p /td td width="88" p4x10/p /td td width="105" pWeekend Night/p /td /tr tr td width="103" pShift Delta/p /td td width="88" p06:00 PST/p /td td width="88" p16:30 PST/p /td td width="88" pFri - Mon/p /td td width="88" p4x10/p /td td width="105" pWeekend Day/p /td /tr tr td width="103" pShift Echo/p /td td width="88" p13:30 PST/p /td td width="88" p00:00 PST/p /td td width="88" pFri - Mon/p /td td width="88" p4x10/p /td td width="105" pWeekend Evening/p /td /tr tr td width="103" pShift Falcon/p /td td width="88" p06:00 PST/p /td td width="88" p16:30 PST/p /td td width="88" pTue - Fri/p /td td width="88" p4x10/p /td td width="105" pWeek Day/p /td /tr /tbody /table pnbsp;/p p/p pstrongCOMPENSATION AND BENEFITS:/strong/p pPay range:/p pCustomer Support Associate/Level 1: $22.00/hournbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/p pCustomer Support Associate/Level 2: $24.50/hournbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/p pCustomer Support Associate/Level 3: $27.00/hour/p pYour actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience./p pBase salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday./pdiv class="content-conclusion"pstrongITAR REQUIREMENTS:/strong/p ul liTo conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR a href="https://www.pmddtc.state.gov/?id=ddtc_kb_article_pageamp;sys_id=24d528fddbfc930044f9ff621f961987"here/a. nbsp;/li /ul pSpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status./p pApplicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out tonbsp;a href="mailto:EEOCompliance@spacex.com"EEOCompliance@spacex.com/aem.nbsp;/em/p/div div class="content-intro"pSpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal ofnbsp;enabling human life on Mars./p/divpstrongCUSTOMER SUPPORT ASSOCIATE (STARLINK)nbsp;/strong/p pStarlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience./p pstrongRESPONSIBILITIES:/strong/p pIn this role, you will triage, troubleshoot, and resolve customer issues. You will analyze trends, identify gaps, and design simple, effective support interventions that improve our customers' experience. We're looking for excellent problem solvers who move quickly and proactively and are obsessed with the success of our customers. This role is ideal for someone looking to join a scrappy, early-stage Support team and set the tone for how we help our customers./p ul liTriage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX/li liProvide technical support to customers using hardware, software, and network expertise/li liSurface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business/li liCollaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues/li liCreate and maintain an internal knowledge base and help center collateral/li /ul pstrongBASIC QUALIFICATIONS:/strong/p ul liHigh school diploma or equivalency certificate/li li1+ years of experience in a front-line customer support role/li /ul pstrongPREFERRED SKILLS AND EXPERIENCE:/strong/p ul liExcellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer.nbsp;You are relentless and own it/li liExcellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving theirnbsp;issues, and you can distill complex concepts into the simplest explanations/li liExcellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive/li liStrong attention to detail and time management skills. You take pride in your craft/li liWillingness and ability to flex weekend and night shift hours as needed to support our growth/li liExperience in a training, learning and development, analytics, service design, vendor management, or content management role/li liStart-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment/li liTechnical aptitude - experience with networking, hardware troubleshooting, software development, etc./li /ul pstrongADDITIONAL REQUIREMENTS:/strong/p ul liMust be available to work scheduled shifts, including holidays/li liMust be available to work overtime hours and/or weekends as needed/li liThis is strongunot /u/stronga remote position and will require relocation if not already local to the Redmond, WA area/li liAfter 1 week of classroom training M-F 9am-5:30pm, must be available to work 10 hours a day on one of the following shifts:/li /ul p/p table width="560" tbody tr td width="103" pShift Alpha/p /td td width="88" p00:00 PST/p /td td width="88" p10:30 PST/p /td td width="88" pMon - Thu/p /td td width="88" p4x10/p /td td width="105" pWeek Night/p /td /tr tr td width="103" pShift Bravo/p /td td width="88" p10:30 PST/p /td td width="88" p21:00 PST/p /td td width="88" pMon -Thu/p /td td width="88" p4x10/p /td td width="105" pWeek Day/p /td /tr tr td width="103" pShift Charlie/p /td td width="88" p00:00 PST/p /td td width="88" p10:30 PST/p /td td width="88" pFri - Mon/p /td td width="88" p4x10/p /td td width="105" pWeekend Night/p /td /tr tr td width="103" pShift Delta/p /td td width="88" p06:00 PST/p /td td width="88" p16:30 PST/p /td td width="88" pFri - Mon/p /td td width="88" p4x10/p /td td width="105" pWeekend Day/p /td /tr tr td width="103" pShift Echo/p /td td width="88" p13:30 PST/p /td td width="88" p00:00 PST/p /td td width="88" pFri - Mon/p /td td width="88" p4x10/p /td td width="105" pWeekend Evening/p /td /tr tr td width="103" pShift Falcon/p /td td width="88" p06:00 PST/p /td td width="88" p16:30 PST/p /td td width="88" pTue - Fri/p /td td width="88" p4x10/p /td td width="105" pWeek Day/p /td /tr /tbody /table pnbsp;/p p/p pstrongCOMPENSATION AND BENEFITS:/strong/p pPay range:/p pCustomer Support Associate/Level 1: $22.00/hournbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/p pCustomer Support Associate/Level 2: $24.50/hournbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/p pCustomer Support Associate/Level 3: $27.00/hour/p pYour actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience./p pBase salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday./pdiv class="content-conclusion"pstrongITAR REQUIREMENTS:/strong/p ul liTo conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR a href="https://www.pmddtc.state.gov/?id=ddtc_kb_article_pageamp;sys_id=24d528fddbfc930044f9ff621f961987"here/a. nbsp;/li /ul pSpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status./p pApplicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out tonbsp;a href="mailto:EEOCompliance@spacex.com"EEOCompliance@spacex.com/aem.nbsp;/em/p/div

Lead development of new government space business opportunities, coordinate technical and business solutions, build proposals, and manage relationships with government and industry partners. | Bachelor's in engineering, 5+ years aerospace or government space systems experience, knowledge of NASA and National Security Space Launch programs, onsite work in Washington, DC, and travel willingness. | PROGRAM DEVELOPMENT MANAGER, U.S. GOVERNMENT SPACE PROGRAMS The government program development team is a very small team with a huge responsibility - developing new missions, partnerships, and business opportunities for SpaceX services and technologies with the U.S. Government that will lead to a base on the moon and a city on Mars. As a Government Program Development Manager, you will work on new business pursuits across the NASA and National Security Space Launch mission portfolios. You will lead efforts and support the overall Government Program Development team with key insights and analysis of the civil and national security space domain. You will engage with government customers to shape new opportunities, gather customer needs, and build relationships. You will perform competitive technical and business analysis. You will lead and contribute to capture efforts for a wide range of missions and strategic business opportunities and projects to improve team operational efficiencies. We're looking for a technically savvy, resourceful, quick learner who is driven to quickly gain the programmatic and business knowledge and skills needed to win new programs and missions. You will collaborate regularly with some of the smartest and most highly motivated space professionals in the world and leave an impact on both our industry and humanity. RESPONSIBILITIES: • Conceptualize and coordinate the development of SpaceX solutions for new government business opportunities • Track U.S. government space market/industry trends, budgets, policy developments, and competitive environment • Work with engineering, business operations, and mission management teams to develop and gain buy-in for technical solutions, cost and schedule estimates, and pricing recommendations for new business opportunities • Contribute to and communicate win themes and key strengths of SpaceX offerings; analyze any potential perceived risks and weaknesses and develop effective mitigations • Build winning proposals with inputs and contributions from a small, cross-functional team • Evaluate SpaceX technologies, services, capabilities, and goals for alignment with new space mission opportunities • Grow a relationship network with government, university, and industry partners to inform new business pursuits, gain key customer insights, and build trust • Contribute to and/or lead team process and operations improvement efforts BASIC QUALIFICATIONS: • Bachelor's degree in engineering • 5+ years of space systems engineering or Government space systems acquisition experience • 5+ years of experience working with launch vehicles, spacecraft, or other aerospace systems PREFERRED EXPERIENCE: • Exceptional communication and presentation skills, particularly written communication skills • Business and project management skills to include cost estimating, requirements development and management, and scheduling • Network of contacts in the government space government and aerospace industry • Robust knowledge of National Security Space Launch and/or NASA program portfolio, priorities, culture, and organization ADDITIONAL REQUIREMENTS: • This position is based in Washington, DC and requires being onsite - remote work not considered • Must be willing to travel (~30%) • Must be willing to work extended hours and weekends as needed • This role may be subject to pre-employment drug and random drug and alcohol tests