Southwest Airlines

Support and enhance supply chain technology solutions including S2P platform support and process improvements. | Bachelor's degree and intermediate experience in procurement or enterprise systems administration with proficiency in S2P systems and on-site work in Dallas. | Department: Supply Chain Management Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: As a Supply Chain Management Operations Analyst supporting the Center of Excellence (COE) Team, you'll help deliver, support, and enhance the technology solutions that power Supply Chain Management operations across Southwest. You'll provide Level 1 and Level 2 support for Source-to-Pay (S2P) platforms including Coupa, Ironclad, and SAP, while partnering with Customers to troubleshoot issues, respond to inquiries, and drive continuous system improvements. You'll lead and support enhancements, perform system administration activities, manage technical and functional documentation, coordinate data and information requirements, and help ensure projects and technology initiatives are delivered on time and aligned with business needs. Additional Details The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities Create content and conducts training to help lead resolution of customer service issues by explaining logic, processes, and procedures Mentor both SCM Team Members and end users on functionality and capabilities of SCM Source-To-Pay systems Partner with the Technology Team members, on behalf of the SCM Business, to provide advice and leads focused SCM projects including process improvement or Source-To-Pay system enhancements Perform operational change activities, including user acceptance testing; execution and analysis; documentation; post implementation monitoring and support Identify and implement Source-To-Pay initiatives or projects that reduce costs and promote efficiencies, and improve Customer value Maintain working knowledge of administrative functions of all SCM Systems and performs systems administration activities and supports projects as a subject matter expert with an understanding of the system functionality Proactively collaborates with Internal Customers to assess pain points and develop solutions to improve capabilities Drive change management to increase purchase order spend and minimize non-PO activity Experiment to find new solutions & identifies and creates the processes necessary to complete low-complex tasks including system improvements Supports projects as a subject matter expert with an understanding of the implications of the system functionality Provide support in-person, via telephone or email messaging to all end users of Supply Chain Management systems and processes and enters tickets into issue tracking tool Support Sarbanes Oxley initiatives through routine control checks May perform other job duties as directed by Employee’s Leaders Knowledge, Skills and Abilities Knowledge of S2P Enterprise systems and third party application development platforms with integrations or dependencies on both existing and planned SCM systems, policies and procedures to automate business solutions Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources Knowledge of administrative and clerical procedures and systems such as Microsoft products, managing files and records, designing forms, and other office procedures and terminology Knowledge of principles and processes for providing Customer and personal services including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction Skilled in understanding the implications of new information for both current and future problem-solving and decision-making Skilled in collecting, organizing, visualizing, and assimilating data including turning raw data into meaningful information using data-oriented programming languages and visualization software Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Ability to tell when something is wrong or is likely to go wrong, which does not involve solving the problem, only recognizing there is a problem Expresses ideas as well as business and/or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis. Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events) Education Required: High School Diploma or GED Required: Bachelor's Degree Experience Intermediate-level experience, fully functioning broad knowledge in: Procurement, strategic sourcing, and/or enterprise systems administration Leading small-scale systems or process enhancement projects Preferred: Project management experience Preferred: Source-to-pay functional knowledge Preferred: Coupa experience Preferred: SAP experience Preferred: Ironclad experience Licensing/Certification Physical Abilities Ability to perform work duties from limited space work station/desk/office area for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines. Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986. Must be at least 18 years of age. Must be able to comply with Company attendance standards as described in established guidelines. Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information. Travel: Less than 5% Pay & Benefits Competitive market salary from $77,200.00 per year to $85,800.00 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company. Benefits you’ll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings** Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. Explore more benefits you’ll love: https://careers.southwestair.com/benefits *Pay amount doesn’t guarantee employment for any particular period. **401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position. *** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.

Develop and maintain scalable software solutions for Air Traffic Management while mentoring junior team members in an agile environment. | Bachelor's degree and intermediate software engineering experience with proficiency in programming languages and cloud technologies preferred. | Department: Technology Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: The Software Engineer supports AirOps Air Traffic Management by developing and maintaining applications that enable Teams in the Network Operations Control (NOC) to manage daily operations. They’ll design, write, test, document, and implement technically sound, well‑integrated solutions that align with Customer requirements and organizational standards. They’ll build and enhance tools that support Air Traffic Management capabilities while responding to production issues and ensuring reliable system performance as the FAA modernizes its technology. The Software Engineer is a skilled communicator who brings strong technical problem‑solving skills and adaptability to deliver scalable solutions that support safe, efficient, and reliable operations. Additional Details: This DFW-based role is offered as a remote workplace position, which may require travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in an approved remote location within the DFW area. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities Apply knowledge and skills of software development and testing effectively to solve a range of problems Work alongside other engineers on the team to elevate technology and consistently apply best practices Collaborate closely with customers and cross-functional departments to communicate project statuses and proposals Document each aspect of a system or application as a reference for future upgrades and maintenance Determine and assess the needs of the user and then create software to meet the requirements Identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills Work in an agile environment to deliver high-quality software Prepare and install solutions by determining and designing system specifications, standards, and programming Mentor junior members on the team Improve and expand technical capabilities by continuing their education thru reading, workshops, conferences, and/or communities of practice May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Intermediate knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and / or work experience Ability to demonstrate consistent knowledge application, skills of software development, and testing to solve a range of problems Intermediate knowledge of at least one required programming language Ability to partner, communicate, and negotiate with various Technology or partner Teams Ability to analyze and manage large, complex, and vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work Ability to mentor others to do the same Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences Education Required: High School Diploma or GED Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience Experience Required: Intermediate-level experience, fully functioning broad knowledge in software engineering Preferred: Front-end and back-end development experience Preferred: Experience in Microservice development and Cloud-based development Preferred: Experience in Java, NodeJS, Python, Confluent Kafka, AWS, Lambda, Step Functions, Dynamo DB, EventBridge, API Gateway Preferred: Experience supporting critical operational applications Preferred: CCP Next experience Preferred: Knowledge of Terraform Preferred: Ops Suite experience Preferred: Operations/Network Operations Control domain experience Licensing/Certification N/A Physical Abilities Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Must be able to travel and /or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary Pay & Benefits Competitive market salary from $114,200 per year to $126,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you’ll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings** Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you’ll love: https://careers.southwestair.com/benefits *Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits ***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.

Lead technical direction and feature roadmap for cloud systems, mentor engineers, and improve software quality. | Bachelor's degree and advanced software development experience with proficiency in Java, Spring, and AWS preferred, plus strong communication and leadership. | Department: Technology Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: As a Senior Software Engineer supporting Southwest Partner Services, you’ll build and enhance technology that connects Southwest with external partners to deliver a seamless Customer experience and support revenue growth. In this role, you’ll design, develop, test, and implement reliable, well integrated applications while proactively identifying and resolving production issues. You’ll mentor Software Engineers, contribute to “shift-left” practices that improve quality, and bring a broad understanding of how systems work together to support scalable, efficient solutions. Additional Details This role allows for voluntary remote work for the majority of your working time within the Dallas-Fort Worth area, with occasional on-site presence at our Corporate Campus for training, meetings, and business needs. This role may also require limited travel for business purposes. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities Drive the technical direction and feature roadmap of large-scale cloud systems Serve as a technical lead contributing to and directing the efforts of development teams, including internal and external team members Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions Drives detailed definition of feature requirements through discussions with product managers and customers Supports continuous improvement by investigating alternatives and new technologies Prepares and installs solutions by determining and designing system specifications, standards, and programming Evaluates code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with browsers, devices, or operating systems Mentor Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities Update job knowledge by studying state-of-the-art development tools, programming techniques and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Advanced knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and / or work experience Proactively shares knowledge and skills of software development and testing to solve a range of problems Advanced knowledge of at least one required programming language Excellent partnering, communication, negotiation skills, and execution in working with various Technology or partner Teams Ability to articulate (verbally / visually) ideas, approach, concepts, options, risk, impact, and provides guidance to technical, non-technical, and Leadership audiences Ability to lead multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work Ability to mentor others Ability to lead ideating, presentations, mentoring and group-thinking sessions Ability to influence without authority Education Required: High School Diploma or GED Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience Experience Required: Advanced-level experience, seasoned and specialized knowledge in software development and methodologies Preferred: Experience with Docker, Jenkins, and GitLab pipeline Preferred: Software development using Java, Spring Integration, JSON, and REST web services Preferred: Experience with REST APIs and SOAP UI Preferred: Familiarity with OTA and NDC schemas Preferred: Experience working with AWS and cloud infrastructure Licensing/Certification N/A Physical Abilities Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Must be able to travel and /or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary Pay & Benefits Competitive market salary from $ $138,800 - $154,200 per year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you’ll love Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you’ll love: https://careers.southwestair.com/benefits *Pay amount doesn’t guarantee employment for any particular period of time **401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits ***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.