SouthState Bank

Manage enterprise-wide customer risk processes, perform due diligence, and ensure compliance with BSA/AML/OFAC regulations. | 7+ years of BSA/AML experience in management, with knowledge of AML systems, banking operations, and regulatory expectations. | The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! SUMMARY/OBJECTIVES The FIU Director Customer Risk supports the Bank’s enterprise-wide BSA/AML/OFAC Program to assist management in minimizing the Bank’s exposure to BSA/AML/OFAC risk by performing up front and ongoing due diligence of complex commercial customers utilizing a variety of resources and tools to assess customers for BSA/AML/OFAC risk and recommend appropriate risk mitigation. The FIU Director Customer Risk must keep abreast of the current and emerging BSA/AML/OFAC regulations and financial crime trends and understand the Bank’s risk appetite to assist in managing and identifying higher risk accounts. It is the policy of SouthState Bank to comply with the Bank Secrecy Act (BSA), USA PATRIOT Act, and the requirements of the Office of Foreign Assets Control (OFAC), and other related anti-money laundering/ anti-terrorist financing initiatives. The Bank has established a Bank Secrecy Act/ Anti-Money Laundering/Office of Foreign Assets Control (BSA/AML/OFAC) Compliance Program, covering all requirements of the BSA, USA PATRIOT Act and OFAC rules and regulations. Upon completion of required training, the Board of Directors of SouthState Bank shall hold each employee accountable for adhering to the established operating procedures and internal controls as set forth in the Bank’s BSA/AML/OFAC Program. Continued instances of non-compliance or willful violation of law may result in disciplinary action, up to and including termination. ESSENTIAL FUNCTIONS Responsible for managing processes for identification, tracking, risk classification and review of all relationships/accounts designated by the bank as high risk throughout the enterprise Responsible for managing processes for identification, tracking and risk classification of all relationships/accounts designated as potentially higher risk, as defined by the bank's risk assessment and/or policy Maintain records related to all higher risk groups for use in assessing risk and required reporting Assist in program/process development for new Bank initiatives that involve higher risk customer types Perform periodic high risk account reviews when needed Develop, implement and maintain written procedures to support the functions performed in the Customer Risk group Process requests for information related to audits and examinations Provide Customer Risk metrics and data for committee and Board reporting Assist in projects as may be assigned related to Customer Risk Assist with gap analysis and review of target bank customer base to assess impact of future bank acquisitions/mergers as it relates to Customer Risk Maintain proficiency in all aspects of BSA/AML compliance; attend FIU training as assigned by the Chief BSA Officer Adhere to all provisions of SouthState Bank policies and procedures, including the confidentiality policy, code of ethics and BSA/AML/OFAC policies and procedures Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPETENCIES Familiarity with various AML monitoring systems and commercial research databases; Extensive experience at a high level with complex customers such as third party payment processors and senders, private equity/venture capital, program managers, institutional investors and FinTech companies; Strong research and problem resolution skills; Ability to work and thrive in a fast paced, high intensity, high demand and deadline driven environment; Self-motivated, dependable, adaptable, and detail-oriented with strong analytical and organizational skills; Proficient with PC work, including Microsoft Outlook, Word, Excel, PowerPoint, and other varying software if/as needed; knowledge of and ability to use internal bank systems a plus; Excellent oral and written communication skills; Ability to draft reports, prepare documents, and compose letters, memorandums, and business correspondence; Ability to interface with all business lines and legal entities and people of varying level, title and knowledge; Ability to read, analyze and interpret Federal and State banking regulations related to the Bank Secrecy Act and anti-money laundering Qualifications, Education, and Certification Requirements Education: Bachelor’s degree preferred Experience: 7 years minimum of related BSA/AML experience in a management capacity Minimum 3 years supervisor or management experience Experience in mentoring and coaching subordinates to develop the requisite skills to achieve full potential Experience managing multiple people and projects Experience performing customer due diligence and enhanced due diligence at an advanced level Experience monitoring, reviewing and analyzing account activity in order to identify unusual or suspicious activity Certifications/Specific Knowledge: In-depth knowledge of BSA/AML regulations and regulatory expectations related to higher risk customer types Familiarity with various AML monitoring systems and commercial research databases Strong understanding of bank operations including but not limited to navigating banking systems, understanding teller transactions and interpreting customer transactions CAMS (Certified Anti-Money Laundering Specialist) and/or CAFP (Certified AML and Fraud Professional) preferred. TRAINING REQUIREMENTS/CLASSES New Employee Orientation Required annual compliance training System-specific training as necessary to perform duties FIU/Financial crimes training as assigned by the Chief BSA Officer PHYSICAL DEMANDS Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each workday. Must be able to constantly use hands and fingers to enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift. Must be able to hear and communicate with coworkers and customers throughout the day. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position may require regular before/after normal business hours. Must be able to function in a professional, business office environment and act and dress appropriately for same, consistent with the Bank’s grooming and dress codes. Must demonstrate excellent people skills with customers and coworkers. Must be willing to function as a team member. Must be willing to demonstrate commitment to South State Bank’s mission and goals. These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed above are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. WORK ENVIRONMENT Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Remote work is not a substitute for child/dependent care. Requirements are subject to change, as new systems and technology is delivered. TRAVEL Travel may be required for attendance at meetings as needed. In accordance with Colorado law: Colorado pay for this position is anticipated to be between $113,320.00 - $181,018.00 , actual offers to be determined based on applicant’s skills, experience and education. While the anticipated deadline for the job posting is 03-10-2026, we encourage you to submit your application as we may still consider qualified candidates beyond this date. Benefits | SouthState Careers Equal Opportunity Employer, including disabled/veterans. Our business model supports the unique character of the communities we serve and encourages decision making by the banker that is closest to the customer. We think and act like owners and measure success over entire economic cycles. We prioritize soundness before short-term profitability and growth.

Manage IT resource allocation and capacity planning, partner with IT leadership to optimize processes and tools, oversee reporting and KPIs, and lead a small team to ensure IT service alignment with business priorities. | Bachelor’s degree in IT or related field, 7+ years in IT business or governance with resource planning experience, advanced knowledge of MS tools, BI tools like Power BI, and ServiceNow or similar tools. | The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! Summary/Objectives The IT Business Services Manager serves as a key partner with both Technology and Enterprise leaders to help ensure IT services and resources align with organizational priorities. This individual also partners closely with Directors of IT Strategy and IT PMO to build seamless end to end processes that include components of IT and Enterprise business strategies, IT resource and capacity planning, process improvement and service excellence. This individual is a key member of the IT Business Office leadership team and may often serve as a liaison between technology and business partners. The role includes direct responsibilities over IT Resource and Capacity management. This includes oversight of process designs that incorporate resource planning, forecasting and project time keeping. Resource management activities involve deep partnerships with the IT leadership team to help drive optimization of people, tools and processes for maximum efficiency. This role extends to partnerships with the IT Financial and IT Reporting teams to mature the IT Resource and Capacity discipline to include detailed reporting, KPI and KRI development, and IT resource cost analyses. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Delivery • Aid in prioritization of IT initiatives, IT workload and budget by providing meaningful business priority details paired with IT resource and capacity data. • Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business units and/or teams • Oversee IT resource allocation across projects and services. • Anticipate demand and ensure IT has the capacity to deliver effectively. • Establishes and maintains a strategic relationship with appropriate level key stakeholders and IT. • Partner with key IT leaders to remedy capacity strain due to staffing or specific skills gaps • Promotes business knowledge of IT processes, roles, and procedures to ensure the best possible outcome • Ensures IT leaders are aware of key business issues and/or IT resource needs. • May support and/or participate in formal reporting of demand management, service requests, and change/incidents • Build effective partnerships with the IT Project Management Office and Director of IT Strategy to drive improved resource and capacity decision-making. • Manage an individual or small team specializes in identifying, analyzing and interpreting resource and capacity trends. • Proactively engage with Senior IT Leadership to review resource and capacity trends, as well as non-IT business priorities to effectively prioritize resource allocation. • Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements. • Oversee, review, and approve related process documentation including standards, procedures, and work instructions. PROFESSIONAL • Serve as a resource for change enablement by embracing change and championing new ideas/opportunities. • Develop business partnerships to build & increase buy-in across multiple lines of business and functions. Establish effective relationships with Technology personnel, program and project managers, and other business partners. • Prioritize and manage own and team’s workload to deliver quality results and meet timelines. Ensure quality and accuracy of data and information is a priority. • Support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest. • Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the business unit and/or team. • Facilitate cross departmental meetings effectively with prepared agendas and clear next steps to move toward implementation, completion, or resolution of projects or issues. • Continuously enhance knowledge/expertise in own area and keep current with trends/development and regulatory changes which may affect documentation or processes. Develop awareness of South State Bank Technology services, applications, infrastructure, analytical tools, and techniques which can contribute to better analysis. • Possess and demonstrate effective communication skills/habits, both written and verbal • Successful in creating confidence of capabilities with team members and business stake holders • Accepts other duties as assigned. COMPETENCIES • Demonstrates excellent verbal and written communication skills with key stakeholders at multiple levels of the organization • Demonstrates ability to work with internal teams across multiple departments • Demonstrates exceptional analytic, conceptual, and problem solving abilities • Demonstrates extensive knowledge in use of Microsoft Applications (PowerPoint, Visio, Project, Word, Excel) • Ability to manage/lead a high-performing team • Ability to learn and grasp new concepts and business processes quickly. • Detail-oriented with ability to communicate with diverse stakeholders • Organizational skills; ability to multi-task and prioritize; strong attention to detail; ability to work in a dynamic environment, independently and within teams Qualifications, Education, And Certification Requirements • Education: Bachelor’s Degree in Information Technology, Business Administration, or related field. • Experience: 7+ years of IT Business or IT Governance experience; demonstrated experience with resource planning and stakeholder engagements. • Certifications/Specific Knowledge: Advanced knowledge of MS Tools, BI tools such as Power BI, and ServiceNow or other project and/or resource management tools. Training Requirements/Classes Complete New Employee Orientation and other training classes as determined by the Director of IT Governance. Required annual compliance training. PHYSICAL DEMANDS Must be able to effectively access and interpret information on computer screens, documents, reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk. WORK ENVIRONMENT This position is a hybrid role. This position is located in a private office when in the office. Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. TRAVEL Travel may be required to come to meetings as needed. In accordance with Colorado law: Colorado pay for this position is anticipated to be between $113,320.00 - $181,018.00 , actual offers to be determined based on applicant’s skills, experience and education. While the anticipated deadline for the job posting is 10-09-2025, we encourage you to submit your application as we may still consider qualified candidates beyond this date. Benefits | SouthState Careers Equal Opportunity Employer, including disabled/veterans.