SouthState Bank

Provide customer service and support for banking inquiries, including account management and digital banking assistance. | High school diploma, customer service experience, strong computer skills, ability to handle confidential information, and reside within 100 miles of Denton, TX. | The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! Must reside within 100 miles of Denton, TX SUMMARY/OBJECTIVE: Provide superior customer service to external and internal customers by delivering a seamless experience to the customer regardless of the product, application, or service need. Must build and maintain rapport with the customer by quickly earning trust and establishing themselves as subject matter experts. The CCR is able to identify the customer’s problem, effectively communicate the resolution and use judgment to escalate issues and report trends to management as needed. Actively seeks to retain customer relationships. Ensures compliance with South State Bank Code of Business Conduct and Ethics and other operating procedures while still maintaining the essential customer experience. ESSENTIAL FUNCTIONS • Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution. • Answers inbound phone inquiries timely, accurately, and professionally with a personalized rewarding experience for the customer. • Able to successfully respond to general inquiries regarding accounts to include but not limited to balance inquiries, transaction history, transfers, stop payments, loan inquiries, phone banking PIN resets, customer maintenance updates, product assistance and check orders. Provide tier one digital banking support to include Multi-Factor Authentication unlock or delete, unlock customer’s Online Banking profile, and assist customer with self-service password tool. Assist customers with debit card support to include inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes. • Process customers inquiries accurately and efficiently to build customer confidence and trust, based on established policies and procedures. • Promote our virtual branch solutions to our customers by ensuring we met or exceeded their expectations. • Meet or exceed the Customer Care Representative quality and productivity goals assigned by management. • Ensure the security of customer information and assist with minimizing bank loss by performing customer authentication on each call received. • Use all available systems and resources to review and interpret customer information • Maintain a working knowledge of PC skills including the ability to troubleshoot common problems and navigate the internet, intranet and between multiple systems. • Provide support by performing additional duties and tasks as needed or assigned. • Maintain a positive, empathetic, and professional demeanor with customers at all times regardless of the circumstances, or stress level of the call center. • Keep customers aware of changes in bank services, practices and other factors affecting their account relationship. • Follow established processes and guidelines in daily activities to do what is right for the customer and the bank, adhering to all company and department policies. • Successfully complete additional skills training as required/requested. COMPETENCIES • Strong knowledge of banking procedures. • Patience, ability to remain calm even when the customers are stressed or upset. • Strong multi-tasking and problem-solving skills to handle and respond to inquiries timely. • Attentiveness, ability to listen to customers concerns, identify the issues and find a resolution. Accepts other duties as assigned. The duties and responsibilities listed above may be revised at any time within the sole discretion of SouthState without advance notice to or the consent of the employee. SouthState reserves the exclusive right to transfer an employee, without their consent or advance notice, from their current position to any other position within the same branch or a different branch. Qualifications, Education, and Certification Requirements: • Education: High School Diploma or equivalent • Experience: Previous customer service (Inbound Call Center) experience, Experience in financial services, Strong computer skills and ability to navigate systems for quick resolution • Certifications/Specific Knowledge: Must have excellent customer service skills including verbal, listening, and problem-solving skills. Must be enthusiastic and highly motivated with a strong work ethic and intense focus on results. Ability to work with confidential information, both internally and externally, in a professional manner. Ability to have flexible hours when necessary. Receptive to coaching and feedback. Demonstrate the desire to meet/exceed goals and solve problems while working in a fast-paced environment. Interpersonal skills to create a positive and effective work environment. Must reside within 100 miles of Denton, TX TRAINING REQUIREMENTS/CLASSES • Annual Regulatory Compliance Training • Successfully complete Customer Care New Hire Training PHYSICAL DEMANDS/WORK ENVIRONMENT • Must be able to effectively access and interpret information on computer screens, documents, reports, and identify customers. • This position requires a large amount of time in front of a computer. • SouthState reserves the right to modify its Remote Work Standards and Eligibility requirements at any time. • SouthState reserves the right to suspend Remote Work privileges at any time. TELECOMMUTING REQUIREMENTS • Required to have a dedicated work area established that is separated from other living areas and provides information privacy. • Ability to keep all company sensitive documents secure (if applicable) • You agree that you will not provide child or adult care during hours of scheduled work. TELECOMMUTING TECHNICAL REQUIREMENTS • A minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). • Must be able to directly connect to router/modem via Ethernet cable. Check your download speed using a speed test. • To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer. • SouthState reserves the right to request proof of internet provider, speed and service package from the employee. • Requirements are subject to change, as new systems and technology are delivered. TRAVEL Must be available to travel when necessary. Must reside within 100 miles of Denton, TX In accordance with Colorado law: Colorado pay for this position is anticipated to be between $32,843.00 - $49,264.00 , actual offers to be determined based on applicant’s skills, experience and education. While the anticipated deadline for the job posting is 01-09-2026, we encourage you to submit your application as we may still consider qualified candidates beyond this date. Benefits | SouthState Careers Equal Opportunity Employer, including disabled/veterans.

Managing a portfolio of commercial loans, coordinating with credit teams, and monitoring financial conditions of clients. | Bachelor's degree in business or finance, 1-3 years of banking experience, proficiency in Microsoft Office, strong analytical and communication skills. | The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! SUMMARY/OBJECTIVES This position is responsible for, but not limited to, managing a portfolio of commercial relationships and loans. This would include coordinating with Credit Administration on the collection of financial statements, tax returns, rent rolls, borrowing basis and annual servicing as well as monitoring the financial condition of the commercial loan portfolio they are assigned either directly, or indirectly – as determined by the Commercial Team Leader (CTL) or Area Executive (AE). This includes servicing client banking needs of all kinds; processing loan renewals, line of credit draw requests, letter of credit renewals, and at times new loan requests from existing clients; monitoring and managing past due, borrowing base, covenant tracking and maturity lists; and working with Lending Assistants and CLU’s to ensure files are kept up to date with required financial information. ESSENTIAL FUNCTIONS This position supports the CTL or AE in performing the specific duties, tasks, and responsibilities as outlined below: Contacts customers and their designees (CPA’s, etc.) for collection of required/needed information including financial statements. Provides preliminary feedback to the CTL or AE on current customers regarding the creditworthiness of the client and the merits of the proposed loan renewal. Partners with Commercial Lenders and CLUs in the completion of renewals of commercial loan relationships as directed by the CTL or AE. This includes monitoring the Maturing Loans Report, collecting financial statements, completing the credit memo, and driving the approval process. Ensures that all collateral and financial exceptions are monitored, collected and ticklers cleared in a timely manner. This requires working closely with Lending Assistants. Works with Credit Administration to ensure that annual reviews and renewal packages have all needed documents and answered questions to complete the review in a timely manner. Works closely with Credit Administration and Loan Review on any required monitoring and reporting of Classified Loans. Assists Loan Review when requested by Credit Administration. Assists the CTL or AE with projects and normal workflow including initiating workflow into any credit origination software. Periodically accompanies a Commercial Relationship Manager (CRM), CTL or AE on calls with existing and/or prospective clients as requested. Periodically attends loan closings with CRM, CTL or AE, as needed. Undertakes special projects related to job function as determined by CTL, AE, Community President, or Regional President. Ensures that the Bank’s policies and procedures, code of conduct, and regulatory guidelines are strictly complied with. Assists other employees by liaising with them through healthy and positive interactions. Assists with marketing endeavors/efforts, when requested. Continuously updates skills by participating in professional training. Seeks opportunities to improve skills through cross-training offered by the Bank. Performs all other tasks, responsibilities, or duties, as directed by management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPETENCIES Must have strong communication skills characterized by excellent writing and speaking skills Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank Must possess basic English language skills to write (including spelling and punctuation) and speak clearly, and effectively with coworkers and customers Must be well-organized, accurate, and attentive to detail. Must be cooperative and willing to assist coworkers and customers on a regular basis. Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others. Must possess excellent multi-tasking skills and be able to function well under pressure. Must be able to remain composed under pressure and respond to customer and coworker concerns regularly. Must have a keen eye for detail and follow instructions to the letter. Must be patient and willing to help others in solving problems while always maintaining a positive attitude. QUALIFICATIONS, EDUCATION, AND CERTIFICATION REQUIREMENTS Education: Bachelor’s Degree in business or finance is recommended, or equivalent work experience in related field. Experience: 1-3 years preferred years of experience with being in Commercial Credit Analysis, Commercial Loan Underwriting, or other bank experience deemed appropriate for the requirements of this job. Certifications/Specific Knowledge: Knowledge of personal computer, Windows and Microsoft software applications is required. Strong analytical skills. Quick study and assimilation of complex data. Ability to remain focused and task oriented. Excellent written and oral communication skills. Attention to Detail. Self-Starter who requires minimal supervision TRAINING REQUIREMENTS/CLASSES Required annual compliance training, New Employee Orientation PHYSICAL DEMANDS Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk. WORK ENVIRONMENT This position maybe located in a cubicle environment that may be loud throughout the day. Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. TRAVEL Travel may be required to come to meetings as needed. Equal Opportunity Employer, including disabled/veterans. Our business model supports the unique character of the communities we serve and encourages decision making by the banker that is closest to the customer. We think and act like owners and measure success over entire economic cycles. We prioritize soundness before short-term profitability and growth.

Supporting sales team with client proposals and preparing agreements for deals. | Enrolled in a bachelor's program in business, finance, or accounting, with 1-3 years related experience or training, and knowledge of financial statements. | Job Description: • Support sales team by providing client proposals. • Performs support for sales for the ARC program. • Ensures that all work prepared is timely and turned around within department guidelines and with the utmost accuracy. • Helps prepare Rate Conversion Agreements for ARC deals that move to closing. Requirements: • Must be enrolled and obtaining a bachelor’s degree in business, finance, or accounting. • Preference is given to rising seniors and juniors. • One to three years related experience and/or training. • Knowledge of Finance, Accounting and Business is recommended to have a good understanding of financial statements and to make industry evaluations. Benefits: • Equal Opportunity Employer, including disabled/veterans.

Manage IT resource allocation and capacity planning, partner with IT leadership to optimize processes and tools, oversee reporting and KPIs, and lead a small team to ensure IT service alignment with business priorities. | Bachelor’s degree in IT or related field, 7+ years in IT business or governance with resource planning experience, advanced knowledge of MS tools, BI tools like Power BI, and ServiceNow or similar tools. | The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! Summary/Objectives The IT Business Services Manager serves as a key partner with both Technology and Enterprise leaders to help ensure IT services and resources align with organizational priorities. This individual also partners closely with Directors of IT Strategy and IT PMO to build seamless end to end processes that include components of IT and Enterprise business strategies, IT resource and capacity planning, process improvement and service excellence. This individual is a key member of the IT Business Office leadership team and may often serve as a liaison between technology and business partners. The role includes direct responsibilities over IT Resource and Capacity management. This includes oversight of process designs that incorporate resource planning, forecasting and project time keeping. Resource management activities involve deep partnerships with the IT leadership team to help drive optimization of people, tools and processes for maximum efficiency. This role extends to partnerships with the IT Financial and IT Reporting teams to mature the IT Resource and Capacity discipline to include detailed reporting, KPI and KRI development, and IT resource cost analyses. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Delivery • Aid in prioritization of IT initiatives, IT workload and budget by providing meaningful business priority details paired with IT resource and capacity data. • Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business units and/or teams • Oversee IT resource allocation across projects and services. • Anticipate demand and ensure IT has the capacity to deliver effectively. • Establishes and maintains a strategic relationship with appropriate level key stakeholders and IT. • Partner with key IT leaders to remedy capacity strain due to staffing or specific skills gaps • Promotes business knowledge of IT processes, roles, and procedures to ensure the best possible outcome • Ensures IT leaders are aware of key business issues and/or IT resource needs. • May support and/or participate in formal reporting of demand management, service requests, and change/incidents • Build effective partnerships with the IT Project Management Office and Director of IT Strategy to drive improved resource and capacity decision-making. • Manage an individual or small team specializes in identifying, analyzing and interpreting resource and capacity trends. • Proactively engage with Senior IT Leadership to review resource and capacity trends, as well as non-IT business priorities to effectively prioritize resource allocation. • Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements. • Oversee, review, and approve related process documentation including standards, procedures, and work instructions. PROFESSIONAL • Serve as a resource for change enablement by embracing change and championing new ideas/opportunities. • Develop business partnerships to build & increase buy-in across multiple lines of business and functions. Establish effective relationships with Technology personnel, program and project managers, and other business partners. • Prioritize and manage own and team’s workload to deliver quality results and meet timelines. Ensure quality and accuracy of data and information is a priority. • Support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest. • Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the business unit and/or team. • Facilitate cross departmental meetings effectively with prepared agendas and clear next steps to move toward implementation, completion, or resolution of projects or issues. • Continuously enhance knowledge/expertise in own area and keep current with trends/development and regulatory changes which may affect documentation or processes. Develop awareness of South State Bank Technology services, applications, infrastructure, analytical tools, and techniques which can contribute to better analysis. • Possess and demonstrate effective communication skills/habits, both written and verbal • Successful in creating confidence of capabilities with team members and business stake holders • Accepts other duties as assigned. COMPETENCIES • Demonstrates excellent verbal and written communication skills with key stakeholders at multiple levels of the organization • Demonstrates ability to work with internal teams across multiple departments • Demonstrates exceptional analytic, conceptual, and problem solving abilities • Demonstrates extensive knowledge in use of Microsoft Applications (PowerPoint, Visio, Project, Word, Excel) • Ability to manage/lead a high-performing team • Ability to learn and grasp new concepts and business processes quickly. • Detail-oriented with ability to communicate with diverse stakeholders • Organizational skills; ability to multi-task and prioritize; strong attention to detail; ability to work in a dynamic environment, independently and within teams Qualifications, Education, And Certification Requirements • Education: Bachelor’s Degree in Information Technology, Business Administration, or related field. • Experience: 7+ years of IT Business or IT Governance experience; demonstrated experience with resource planning and stakeholder engagements. • Certifications/Specific Knowledge: Advanced knowledge of MS Tools, BI tools such as Power BI, and ServiceNow or other project and/or resource management tools. Training Requirements/Classes Complete New Employee Orientation and other training classes as determined by the Director of IT Governance. Required annual compliance training. PHYSICAL DEMANDS Must be able to effectively access and interpret information on computer screens, documents, reports. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk. WORK ENVIRONMENT This position is a hybrid role. This position is located in a private office when in the office. Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. TRAVEL Travel may be required to come to meetings as needed. In accordance with Colorado law: Colorado pay for this position is anticipated to be between $113,320.00 - $181,018.00 , actual offers to be determined based on applicant’s skills, experience and education. While the anticipated deadline for the job posting is 10-09-2025, we encourage you to submit your application as we may still consider qualified candidates beyond this date. Benefits | SouthState Careers Equal Opportunity Employer, including disabled/veterans.