Southern New Hampshire University

Lead cross-functional teams to implement enterprise operational improvements and translate insights into execution plans. | Bachelor's degree and 10+ years experience in enterprise operations or organizational transformation with proven leadership in complex initiatives. | Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact — from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity The Senior Enterprise Operations Optimization Delivery Lead drives the implementation of enterprise operational improvement initiatives. You will translate optimization insights into coordinated action by mobilizing cross-functional teams to address prioritized operational challenges and opportunities. Reporting to the Vice President of Enterprise Operations Optimization, you will partner with institutional leaders, operational teams, and technology stakeholders across the university to advance enterprise optimization initiatives identified through structured operational reviews and assessments. Operating with autonomy and judgment, you will coordinate cross-functional teams to design, prioritize, and execute operational improvements that enhance efficiency, strengthen compliance and risk management, and improve technology enablement across the institution. You will ensures initiatives are coordinated effectively, dependencies are managed, and improvement efforts deliver measurable operational outcomes. You will work closely with Enterprise Operations Optimization Analyst to translate diagnostic insights into actionable initiatives and sustainable operational improvements. In this role you will: Lead cross-functional teams responsible for implementing enterprise operational improvement initiatives. Translate operational assessment findings into structured improvement plans and coordinated execution efforts. Partner with business leaders, process owners, and technology teams to prioritize and advance initiatives that improve operational efficiency, strengthen governance, and enhance technology enablement. Manage and track a portfolio of enterprise optimization initiatives, ensuring progress, transparency, and alignment with institutional priorities. Facilitate collaboration across functional and organizational boundaries to resolve dependencies, remove barriers, and maintain initiative momentum. Establish clear implementation roadmaps, milestones, and success measures to ensure operational improvements deliver measurable outcomes. Communicate initiative progress, risks, and outcomes to senior leadership to support transparency and informed decision-making. Promote consistent operational improvement methodologies and help scale enterprise optimization practices across the institution. Attendance, punctuality, and reliability are essential functions of this role. Other duties and responsibilities as assigned. What we are looking for: Bachelor's degree and 10 years of progressive experience in enterprise operations, operational improvement, program leadership, consulting, or organizational transformation. Demonstrated experience leading complex, cross-functional initiatives and delivering operational improvements across large organizations. Experience managing enterprise-scale workstreams involving multiple stakeholders and organizational dependencies. Strong facilitation, stakeholder management, and change leadership capabilities. Experience translating strategic or analytical insights into coordinated operational execution. Experience operating in complex, matrixed organizations. We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for. Compensation The annual pay range for this position is $103,577.00 - $165,754.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $114,453.00 - $154,848.00. Exceptional benefits (because you’re exceptional) You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get: High-quality, low-deductible medical insurance Low to no-cost dental and vision plans 5 weeks of paid time off (plus almost a dozen paid holidays) Employer-funded retirement Free tuition program Parental leave Mental health and wellbeing resources

Lead security architecture and engineering strategy, manage team, align security initiatives with risk and compliance requirements. | 10+ years cybersecurity experience with 5+ years senior leadership and relevant certifications. | Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact — from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity The Director, Information Security Engineering will report to the Deputy Chief Information Security Officer. You will lead the university's security architecture and engineering strategy, modernizing platforms, practices, and operating models to deliver scalable, resilient, and effective security capabilities. You will improve adoption of modern security architectures, cloud-native approaches, and AI-enabled security capabilities that strengthen the institution's ability to manage evolving threats. You will bring deep technical credibility to lead senior architects and engineers, a demonstrated track record of leading transformation in complex organizations, and the vision to align security architecture and engineering investments with institutional priorities, modern technology environments, and emerging risk. You will work 100% remotely from any of our approved states. #LI-Remote What You'll Do: Drive organizational and cultural change within the team, promoting a growth mindset, accountability, and engineering excellence while building alignment and demonstrating measurable progress. Establish and promote modern security engineering practices, including infrastructure-as-code, security-as-code, zero trust architecture, and DevSecOps integration across the university's technology ecosystem. Be an internal change agent, advocating for security modernization across ITS and with university leadership. Provide authoritative technical direction across security architecture and engineering disciplines, including network and cloud security, endpoint and data protection, application security, and security tooling platforms. Lead the security architecture practice including defining clear service parameters, setting high technical standards, reviewing architecture decisions, and ensuring solutions are forward-looking, practical, and aligned to risk posture. Own the university's enterprise security reference architecture, ensuring it reflects current threat landscapes, regulatory requirements (NIST 800-171, GLBA, FERPA, etc.), and modern delivery models including cloud-native and hybrid environments. Evaluate, select, and oversee implementation of security technologies with disciplined focus on reducing complexity, improving efficacy, and enabling automation. Establish and lead the ISMO's strategy for applying AI and machine learning to advance security engineering capabilities and tooling Partner with governance, risk, privacy, and AI stakeholders to assess and address security risks introduced by AI adoption including shadow AI, generative AI data exposure, and risks introduced by autonomous AI agents operating within enterprise environments. Stay current with the rapidly evolving AI security landscape and serve as a subject matter authority to the D-CISO, senior IT leadership, and AI leadership on both AI-enabled security and AI-security related risk. Identify opportunities to leverage automation and AI to increase the team's capacity and capability without proportional headcount growth. Partner with the Deputy CISO to define a multi-year Security Architecture and Engineering strategy, translating vision into actionable roadmaps, funded initiatives, and measurable outcomes. Develop and present compelling business cases to the Deputy CISO and CISO to secure funding, headcount, and organizational support for strategic initiatives. Build and manage a portfolio of security initiatives, ensuring alignment to institutional risk priorities, compliance obligations, and technology strategy. Collaborate with the AVP of Governance, Risk, Compliance and Privacy to ensure architecture and engineering decisions are grounded in risk and that controls are implemented effectively and measurably. Lead, develop, and retain a team of security architects, engineers, and managers — creating clear career paths, fostering technical excellence, and building a high-performing culture. Design and evolve the team structure, capabilities, and leadership depth required to deliver the future-state vision, aligning talent and resources to strategic priorities while developing both managers and individual contributors. Recruit and onboard talent capable of delivering the future-state vision, including individuals who bring skills the current team does not possess. Set clear expectations for performance, accountability, and continuous improvement across the team. Serve as a mentor and technical escalation point for architects and engineers navigating complex problems. Advise the Deputy CISO, CISO, and ISMO leadership team on security architecture, engineering trends, and emerging risks. Engage effectively with university stakeholders across business units, translating technical concepts into business and mission impact. Represent the security architecture and engineering function in governance forums, project review boards, and vendor negotiations. What We're Looking For: 10+ years of progressive cybersecurity experience 5+ years in a senior technical leadership role overseeing architecture or engineering functions. High School Diploma or equivalent (i.e. GED) Professional Certification(s): CISSP, ISC2 Certifications, GIAC. Experience as a security engineer or architect across at least two core disciplines (Platform Security, Application Security, AI Security, Cloud/Infrastructure Security, Data Security, DSPM) Experience securing Azure PaaS/IaaS, Microsoft 365, Microsoft Fabric, or similar. Experience as an engineer or architect across multiple security domains: zero trust architecture, application security, cloud security (Azure), identity and access management, network security, endpoint protection, data security, and security automation. Experience with AI and machine learning applications in cybersecurity, including familiarity with AI-enabled security tools, LLM-related risks, and emerging threats associated with enterprise AI adoption. We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for. Compensation The annual pay range for this position is $125,298.00 - $200,516.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $138,456.00 - $187,323.00. Exceptional benefits (because you’re exceptional) You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get: High-quality, low-deductible medical insurance Low to no-cost dental and vision plans 5 weeks of paid time off (plus almost a dozen paid holidays) Employer-funded retirement Free tuition program Parental leave Mental health and wellbeing resources

Coordinate academic functions and act as liaison to improve processes for student experience. | Requires bachelor's degree, 1+ year experience, proficiency in Microsoft Office and CRM systems, and strong communication skills. | Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact — from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity The Operations Support Specialist coordinates and facilitates academic functions such as enrollment, onboarding, and advising functions. This role serves as a point of contact for matters relating to these functions and works collaboratively across the university to ensure a seamless student experience is provided. Primary Duties and Responsibilities: • Work cohesively within the department and/or other SNHU departments such to identify gaps in current processes and recommend/develop new ones. • Serve as liaison between team and the various project managers to ensure consistent communication and accurate updates. • Serve as the primary point of contact for numerous internal and external stakeholders. • Understand and stay up to date on the SNHU degree programs and requirements and share programmatic process changes with partners in a clear and timely manner. • Develop comprehensive communication plans for various processes and stakeholders. • Understand cross-functional connections between departments and the impacts new policies and procedures will have across the organization. • Ensure updated materials for knowledge management tools are added, maintained, and easily accessible. • Communicate professionally and effectively with internal stakeholders and external stakeholders. • Assist with projects or budget activities. • Attendance, punctuality, and reliability are essential functions of this role • Other duties and responsibilities as assigned Minimum Qualifications: • Years of experience: One year of relevant experience • Degree(s): Bachelor’s degree Equivalent of experience in lieu of degree acceptable: x Yes No • Professional Certification(s): N/A • Must be highly organized and detail oriented. • Must be a team player and capable of handling multiple tasks independently. • Possess knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, etc.) • Capable of building strong relationships internally and externally; an active listener and clear communicator; seeks win-win outcomes. • Demonstrated commitment to diversity, equity, and inclusion. • Process development and improvement experience, including utilization of data and metrics. • Experience using Salesforce.com or other CRM systems. • Outstanding verbal and written communication skills. Preferred Qualifications: • Three years related experience • Experience using online e-learning platforms (LMS). We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for. Compensation The annual pay range for this position is $48,301.00 - $77,296.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $53,373.00 - $72,210.00. Exceptional benefits (because you’re exceptional) You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get: High-quality, low-deductible medical insurance Low to no-cost dental and vision plans 5 weeks of paid time off (plus almost a dozen paid holidays) Employer-funded retirement Free tuition program Parental leave Mental health and wellbeing resources