Southern New Hampshire University

Documenting business processes, maintaining content systems, and collaborating with partners to improve knowledge sharing. | Bachelor's degree in a related field, 1+ year of experience in process improvement or knowledge base management, and familiarity with technical systems like Microsoft Suite and Salesforce. | Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact — from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity The Knowledge Management Consultant explores solutions to give staff members access to accurate information in the best medium possible. You will strengthen the link between departments through information sharing by documenting business processes and keeping the information updated. The Knowledge Management Consultant maintains the systems that house information and partners with several company partners including the Learning and Development team, Communications team, and other partners to ensure content is accurate. You will report directly to our Knowledge Management Manager. You'll Get To: • Promote knowledge sharing through our operational business processes identifying appropriate channels for storing information • Document processes and protocols and create procedures to maintain information integrity. • Recommend tools and knowledge management systems to promote ease of use and access to information. • Maintain Content Management System information and make updates. • Monitor and evaluate the knowledge sharing system, work with partners to identify opportunities and improvements. Provide knowledge management best practices to company partners. • Work with us and our partners to identify opportunities and improvements to content structure, appropriate knowledge base, or repository for information. • Distribute policy or process changes to appropriate audiences and maintain version control. • Identify when policy updates necessitate training, communication, knowledge articles, or meetings. • Work with the Curriculum Developer to identify accurate information to inform training content. • Participate in meetings and work with partners to document process updates. • Participate in team level evaluation of work queue, projects, and priorities. • Other responsibilities as assigned. What we're Looking For: • Bachelor's degree in related field (Technical Writing, English, Linguistics, Library Science, Psychology, Philosophy, etc.) • 1 year of related experience such as process improvement, knowledge base management, creating knowledge articles, creating training resources, or creating standard operating procedures. • Ability to work with senior leadership and internal company partners. • Willingness to use and learn technical systems such as Salesforce, Microsoft Suite, and request management systems. We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for. Compensation The annual pay range for this position is $48,301.00 - $77,296.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $53,373.00 - $72,210.00. Exceptional benefits (because you’re exceptional) You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get: • High-quality, low-deductible medical insurance • Low to no-cost dental and vision plans • 5 weeks of paid time off (plus almost a dozen paid holidays) • Employer-funded retirement • Free tuition program • Parental leave • Mental health and wellbeing resources

Develop and implement data analytics solutions, collaborate with teams to understand data needs, and create reports and visualizations. | Proficiency in SQL, data visualization tools like Power BI, experience in data reporting, and team management experience. | Description Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact — from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity The Associate Director, Data Analytics partners with the Global Campus Marketing and Admissions groups to develop and provide analytical solutions and reporting to support and inform data-driven decisions and strategic plans, and optimized execution planning. You will report to the Assistant Vice President of Analytics and oversee a team of Data Analysts responsible for all important performance metrics and analytical support needs of their Marketing and Admissions partners. You will work remotely from any of our approved states. #LI-Remote What you'll do: • Develop SQL for the purpose of reporting, including: ETLs from source locations, stored procedures into reports used by the business, business intelligence objects, ad-hoc analyses, and data sets for advance analytics such as predictive models and machine learning algorithms. • Serve as subject matter expert of data sources and architecture, and business rules and logic. • Collaborate with business to understand and define business rules and key performance indicators, and develop solutions to fit their needs. Develop reporting solutions in Excel, Power BI, and other reporting tools. • Collaborate with other Analysts and Data Warehouse team to ensure congruency of reporting, minimize duplication of effort, and identify/rectify limitations in data sources and data delivery options. • Enable understanding of RACI (responsible, accountable, consulted and informed) of organization (leadership and governance structure) and use to foster communication. • Enable communication/collaboration within team as well as other Data & Analytics teams to leverage all appropriate resources and foster depth/breadth of business knowledge. • Manage work of Data Analysts; empower employees to take responsibility for their jobs and goals, delegating responsibility and expecting accountability and regular feedback. Foster spirit of teamwork and unity, appreciation of diversity and effective working relationships to ensure employee and team success. What We're Looking For: • 6+ years of experience working with data directly in the Microsoft SQL Stack. • 2+ years managing people, teams or processes. (Including mentorship, business partnerships and have led strategy). • Bachelors Degree Required. • Experience using and implementing cloud-based reporting tools. • Experience of database structures and database querying tools. • Expert proficiency in Excel (can perform complex functions) , and experience of other Microsoft Office applications. (e.g. PowerBI) • Experience designing rich data visualizations to communicate complex ideas to partners and leadership. • Previous experience in Higher Education We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for. CompensationThe annual pay range for this position is $103,577.00 - $165,754.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $114,453.00 - $154,848.00. Exceptional benefits (because you're exceptional) You're the whole package. Your benefits should be, too. As a full-time employee at SNHU, you'll get: • High-quality, low-deductible medical insurance • Low to no-cost dental and vision plans • 5 weeks of paid time off (plus almost a dozen paid holidays) • Employer-funded retirement • Free tuition program • Parental leave • Mental health and wellbeing resources

Develop and manage SQL-based reporting solutions, collaborate with teams to define KPIs, and oversee a team of Data Analysts to support strategic decision-making. | 6+ years of experience with SQL, 2+ years in team management, proficiency in Excel and Power BI, and experience in higher education preferred. | Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact — from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity The Associate Director, Data Analytics partners with the Global Campus Marketing and Admissions groups to develop and provide analytical solutions and reporting to support and inform data-driven decisions and strategic plans, and optimized execution planning. You will report to the Assistant Vice President of Analytics and oversee a team of Data Analysts responsible for all important performance metrics and analytical support needs of their Marketing and Admissions partners. You will work remotely from any of our approved states. #LI-Remote What you'll do: • Develop SQL for the purpose of reporting, including: ETLs from source locations, stored procedures into reports used by the business, business intelligence objects, ad-hoc analyses, and data sets for advance analytics such as predictive models and machine learning algorithms. • Serve as subject matter expert of data sources and architecture, and business rules and logic. • Collaborate with business to understand and define business rules and key performance indicators, and develop solutions to fit their needs. Develop reporting solutions in Excel, Power BI, and other reporting tools. • Collaborate with other Analysts and Data Warehouse team to ensure congruency of reporting, minimize duplication of effort, and identify/rectify limitations in data sources and data delivery options. • Enable understanding of RACI (responsible, accountable, consulted and informed) of organization (leadership and governance structure) and use to foster communication. • Enable communication/collaboration within team as well as other Data & Analytics teams to leverage all appropriate resources and foster depth/breadth of business knowledge. • Manage work of Data Analysts; empower employees to take responsibility for their jobs and goals, delegating responsibility and expecting accountability and regular feedback. Foster spirit of teamwork and unity, appreciation of diversity and effective working relationships to ensure employee and team success. What We're Looking For: • 6+ years of experience working with data directly in the Microsoft SQL Stack. • 2+ years managing people, teams or processes. (Including mentorship, business partnerships and have led strategy). • Bachelors Degree Required. • Experience using and implementing cloud-based reporting tools. • Experience of database structures and database querying tools. • Expert proficiency in Excel (can perform complex functions) , and experience of other Microsoft Office applications. (e.g. PowerBI) • Experience designing rich data visualizations to communicate complex ideas to partners and leadership. • Previous experience in Higher Education We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for. Compensation The annual pay range for this position is $103,577.00 - $165,754.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $114,453.00 - $154,848.00. Exceptional benefits (because you’re exceptional) You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get: • High-quality, low-deductible medical insurance • Low to no-cost dental and vision plans • 5 weeks of paid time off (plus almost a dozen paid holidays) • Employer-funded retirement • Free tuition program • Parental leave • Mental health and wellbeing resources

Monitor and route emails and voicemails for Duet, and complete a communications-related special project each term. | Must be a currently enrolled student with work-study eligibility to maintain hours and complete a communications project. | Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. The opportunity At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. Southern New Hampshire University is seeking a student employee to fill the role of Virtual Communications Assistant for our partner organization Duet. The Virtual Communications Assistant will support Duet staff with daily tasks and will serve Duet by monitoring the general info email inbox and phone line appropriately. This includes forwarding messages to the appropriate person in the organization in a timely fashion. The Virtual Communications Assistant will also work with their supervisor to identify a communications-related special project each term that aligns with their long-term career goals. Job Responsibilities: Student will monitor the Duet email inbox for incoming e-mails/voicemails. Students will listen to new voicemails and route the message to the appropriate team by forwarding the message via email with details of the call. Student will forward all general question emails to appropriate team. Minimum Qualifications: Current enrollment in classes as part of a SNHU degree program, must be actively enrolled through Duet Work study part of financial aid package Students with work study may be prioritized Academic progress requirements to maintain work-study hours: 1 submission every 7 days. If you don't submit you will lose hours until you master. At that point, you can earn back hours. Special project requirements to maintain work-study position: Meet with your supervisor at the beginning of each enrolled term to identify a communications-related special project and develop a related work plan, including periodic check-ins. Learning Outcomes: Professional experience in a remote role while supporting communications and student services within our nonprofit organization Work Schedule: M-Sa, 8 AM-10 PM for virtual-only positions. Shifts are typically between 2-4 hours. We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for. Compensation The hourly pay range for this position is $12.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.

Lead and mature the Security Operations team, define strategy, manage incident response, oversee projects, and advise senior IT leadership on cybersecurity matters. | 10+ years in cybersecurity with leadership experience, relevant bachelor's degree, professional cybersecurity certifications, SOC and incident response experience, and familiarity with key cybersecurity frameworks. | Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact — from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity The Director of Information Security Operations leads technical cybersecurity strategy, activities, and operational efforts for the university's Security Operations team. This includes planning and participation in cybersecurity projects and operations, either independently or as part of larger University projects. You have relevant security expertise, business acumen, project management experience, and outstanding interpersonal skills. The Director of Information Security Operations reports directly to the Deputy Chief Information Security Officer. You will work remotely in any of our approved working states. #LI-Remote What You'll Do: • Lead, manage, and mature the Security Operations function and lead the university’s information security incident response capability. • Define strategy for Security Operations at SNHU and develop and oversee the roadmap for the Security Operations function. • Advise the Deputy Chief Information Security Officer, the Chief Information Security Officer, and other Information Technology senior leadership on relevant Security Operations matters. • Partner with the Director of Information Security Engineering and other Information Technology peers on relevant information security matters. • You will create business cases to support Security Operations investment and resourcing. • Develop and monitor metrics for gauging effectiveness of the Security Operations function. • Recommend and lead a portfolio of projects in support of the Security Operations function. • Monitor industry trends and developments, staying up to date with the latest technology and practices in cybersecurity. • Manage a team of architects, analysts, and individual contributors, and build and manage relationships with multiple vendors. • Work together with the Information Security Management Office leadership team, and across ITS and other departments to identify and address risks, develop solutions, implement controls, and address information security risk. • Other responsibilities as assigned. Job responsibilities can change at any time, with or without notice. What We're Looking For: • 10+ years of experience in cybersecurity, including leading cybersecurity teams. • Bachelor's degree in information assurance, cybersecurity, or a relevant discipline. • Professional Certification(s): CISSP, CISA, CAP, GSLC, CISM, or GCCC. • Experience participating in cybersecurity incident response activities. • Experience in a security operations center (SOC). • Experience with cybersecurity frameworks NIST CSF, OWASP, CIS top 20, Mitre att&ck framework. We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for. Compensation The annual pay range for this position is $121,649.00 - $194,676.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $134,423.00 - $181,867.00. Exceptional benefits (because you’re exceptional) You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get: • High-quality, low-deductible medical insurance • Low to no-cost dental and vision plans • 5 weeks of paid time off (plus almost a dozen paid holidays) • Employer-funded retirement • Free tuition program • Parental leave • Mental health and wellbeing resources