South State Bank

Manage enterprise-wide customer risk processes, perform due diligence, and ensure compliance with BSA/AML/OFAC regulations. | Minimum 7 years of BSA/AML experience in management, with strong knowledge of banking regulations, and relevant certifications like CAMS preferred. | The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! SUMMARY/OBJECTIVES The FIU Director Customer Risk supports the Bank’s enterprise-wide BSA/AML/OFAC Program to assist management in minimizing the Bank’s exposure to BSA/AML/OFAC risk by performing up front and ongoing due diligence of complex commercial customers utilizing a variety of resources and tools to assess customers for BSA/AML/OFAC risk and recommend appropriate risk mitigation. The FIU Director Customer Risk must keep abreast of the current and emerging BSA/AML/OFAC regulations and financial crime trends and understand the Bank’s risk appetite to assist in managing and identifying higher risk accounts. It is the policy of SouthState Bank to comply with the Bank Secrecy Act (BSA), USA PATRIOT Act, and the requirements of the Office of Foreign Assets Control (OFAC), and other related anti-money laundering/ anti-terrorist financing initiatives. The Bank has established a Bank Secrecy Act/ Anti-Money Laundering/Office of Foreign Assets Control (BSA/AML/OFAC) Compliance Program, covering all requirements of the BSA, USA PATRIOT Act and OFAC rules and regulations. Upon completion of required training, the Board of Directors of SouthState Bank shall hold each employee accountable for adhering to the established operating procedures and internal controls as set forth in the Bank’s BSA/AML/OFAC Program. Continued instances of non-compliance or willful violation of law may result in disciplinary action, up to and including termination. ESSENTIAL FUNCTIONS Responsible for managing processes for identification, tracking, risk classification and review of all relationships/accounts designated by the bank as high risk throughout the enterprise Responsible for managing processes for identification, tracking and risk classification of all relationships/accounts designated as potentially higher risk, as defined by the bank's risk assessment and/or policy Maintain records related to all higher risk groups for use in assessing risk and required reporting Assist in program/process development for new Bank initiatives that involve higher risk customer types Perform periodic high risk account reviews when needed Develop, implement and maintain written procedures to support the functions performed in the Customer Risk group Process requests for information related to audits and examinations Provide Customer Risk metrics and data for committee and Board reporting Assist in projects as may be assigned related to Customer Risk Assist with gap analysis and review of target bank customer base to assess impact of future bank acquisitions/mergers as it relates to Customer Risk Maintain proficiency in all aspects of BSA/AML compliance; attend FIU training as assigned by the Chief BSA Officer Adhere to all provisions of SouthState Bank policies and procedures, including the confidentiality policy, code of ethics and BSA/AML/OFAC policies and procedures Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPETENCIES Familiarity with various AML monitoring systems and commercial research databases; Extensive experience at a high level with complex customers such as third party payment processors and senders, private equity/venture capital, program managers, institutional investors and FinTech companies; Strong research and problem resolution skills; Ability to work and thrive in a fast paced, high intensity, high demand and deadline driven environment; Self-motivated, dependable, adaptable, and detail-oriented with strong analytical and organizational skills; Proficient with PC work, including Microsoft Outlook, Word, Excel, PowerPoint, and other varying software if/as needed; knowledge of and ability to use internal bank systems a plus; Excellent oral and written communication skills; Ability to draft reports, prepare documents, and compose letters, memorandums, and business correspondence; Ability to interface with all business lines and legal entities and people of varying level, title and knowledge; Ability to read, analyze and interpret Federal and State banking regulations related to the Bank Secrecy Act and anti-money laundering Qualifications, Education, and Certification Requirements Education: Bachelor’s degree preferred Experience: 7 years minimum of related BSA/AML experience in a management capacity Minimum 3 years supervisor or management experience Experience in mentoring and coaching subordinates to develop the requisite skills to achieve full potential Experience managing multiple people and projects Experience performing customer due diligence and enhanced due diligence at an advanced level Experience monitoring, reviewing and analyzing account activity in order to identify unusual or suspicious activity Certifications/Specific Knowledge: In-depth knowledge of BSA/AML regulations and regulatory expectations related to higher risk customer types Familiarity with various AML monitoring systems and commercial research databases Strong understanding of bank operations including but not limited to navigating banking systems, understanding teller transactions and interpreting customer transactions CAMS (Certified Anti-Money Laundering Specialist) and/or CAFP (Certified AML and Fraud Professional) preferred. TRAINING REQUIREMENTS/CLASSES New Employee Orientation Required annual compliance training System-specific training as necessary to perform duties FIU/Financial crimes training as assigned by the Chief BSA Officer PHYSICAL DEMANDS Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each workday. Must be able to constantly use hands and fingers to enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift. Must be able to hear and communicate with coworkers and customers throughout the day. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position may require regular before/after normal business hours. Must be able to function in a professional, business office environment and act and dress appropriately for same, consistent with the Bank’s grooming and dress codes. Must demonstrate excellent people skills with customers and coworkers. Must be willing to function as a team member. Must be willing to demonstrate commitment to South State Bank’s mission and goals. These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed above are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. WORK ENVIRONMENT Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Remote work is not a substitute for child/dependent care. Requirements are subject to change, as new systems and technology is delivered. TRAVEL Travel may be required for attendance at meetings as needed. In accordance with Colorado law: Colorado pay for this position is anticipated to be between $113,320.00 - $181,018.00 , actual offers to be determined based on applicant’s skills, experience and education. While the anticipated deadline for the job posting is 03-10-2026, we encourage you to submit your application as we may still consider qualified candidates beyond this date. Benefits | SouthState Careers Equal Opportunity Employer, including disabled/veterans.

Provide superior customer service by resolving inquiries, supporting digital banking, maintaining customer trust, and adhering to compliance standards. | High school diploma, prior inbound call center or financial services customer service experience, strong computer skills, excellent communication, and ability to work remotely with reliable internet. | The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! The position is remote, but you must reside within 50 miles of Winter Haven, FL. This position will work Monday, Tuesday, Thursday, and Friday from 9:45am - 6:30pm EST and Saturday from 8am - 5pm EST. SUMMARY/OBJECTIVE: Provide superior customer service to external and internal customers by delivering a seamless experience to the customer regardless of the product, application, or service need. Must build and maintain rapport with the customer by quickly earning trust and establishing themselves as subject matter experts. The CCR is able to identify the customer’s problem, effectively communicate the resolution and use judgment to escalate issues and report trends to management as needed. Actively seeks to retain customer relationships. Ensures compliance with South State Bank Code of Business Conduct and Ethics and other operating procedures while still maintaining the essential customer experience. ESSENTIAL FUNCTIONS Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution. Answers inbound phone inquiries timely, accurately, and professionally with a personalized rewarding experience for the customer. Able to successfully respond to general inquiries regarding accounts to include but not limited to balance inquiries, transaction history, transfers, stop payments, loan inquiries, phone banking PIN resets, customer maintenance updates, product assistance and check orders. Provide tier one digital banking support to include Multi-Factor Authentication unlock or delete, unlock customer’s Online Banking profile, and assist customer with self-service password tool. Assist customers with debit card support to include inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes. Process customers inquiries accurately and efficiently to build customer confidence and trust, based on established policies and procedures. Promote our virtual branch solutions to our customers by ensuring we met or exceeded their expectations. Meet or exceed the Customer Care Representative quality and productivity goals assigned by management. Ensure the security of customer information and assist with minimizing bank loss by performing customer authentication on each call received. Use all available systems and resources to review and interpret customer information Maintain a working knowledge of PC skills including the ability to troubleshoot common problems and navigate the internet, intranet and between multiple systems. Provide support by performing additional duties and tasks as needed or assigned. Maintain a positive, empathetic, and professional demeanor with customers at all times regardless of the circumstances, or stress level of the call center. Keep customers aware of changes in bank services, practices and other factors affecting their account relationship. Follow established processes and guidelines in daily activities to do what is right for the customer and the bank, adhering to all company and department policies. Successfully complete additional skills training as required/requested. COMPETENCIES Strong knowledge of banking procedures. Patience, ability to remain calm even when the customers are stressed or upset. Strong multi-tasking and problem-solving skills to handle and respond to inquiries timely. Attentiveness, ability to listen to customers concerns, identify the issues and find a resolution. Accepts other duties as assigned. The duties and responsibilities listed above may be revised at any time within the sole discretion of SouthState without advance notice to or the consent of the employee. SouthState reserves the exclusive right to transfer an employee, without their consent or advance notice, from their current position to any other position within the same branch or a different branch. Qualifications, Education, and Certification Requirements: Education: High School Diploma or equivalent Experience: Previous customer service (Inbound Call Center) experience, Experience in financial services, Strong computer skills and ability to navigate systems for quick resolution Certifications/Specific Knowledge: Must have excellent customer service skills including verbal, listening, and problem-solving skills. Must be enthusiastic and highly motivated with a strong work ethic and intense focus on results. Ability to work with confidential information, both internally and externally, in a professional manner. Ability to have flexible hours when necessary. Receptive to coaching and feedback. Demonstrate the desire to meet/exceed goals and solve problems while working in a fast-paced environment. Interpersonal skills to create a positive and effective work environment. TRAINING REQUIREMENTS/CLASSES Annual Regulatory Compliance Training Successfully complete Customer Care New Hire Training PHYSICAL DEMANDS/WORK ENVIRONMENT Must be able to effectively access and interpret information on computer screens, documents, reports, and identify customers. This position requires a large amount of time in front of a computer. SouthState reserves the right to modify its Remote Work Standards and Eligibility requirements at any time. SouthState reserves the right to suspend Remote Work privileges at any time. TELECOMMUTING REQUIREMENTS Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Ability to keep all company sensitive documents secure (if applicable) You agree that you will not provide child or adult care during hours of scheduled work. TELECOMMUTING TECHNICAL REQUIREMENTS A minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). Must be able to directly connect to router/modem via Ethernet cable. Check your download speed using a speed test. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer. SouthState reserves the right to request proof of internet provider, speed and service package from the employee. Requirements are subject to change, as new systems and technology are delivered. TRAVEL Must be available to travel when necessary. The position is remote, but you must reside within 50 miles of Winter Haven, FL. This position will work Monday, Tuesday, Thursday, and Friday from 9:45am - 6:30pm EST and Saturday from 8am - 5pm EST. In accordance with Colorado law: Colorado pay for this position is anticipated to be between $32,843.00 - $49,264.00 , actual offers to be determined based on applicant’s skills, experience and education. While the anticipated deadline for the job posting is 10-24-2025, we encourage you to submit your application as we may still consider qualified candidates beyond this date. Benefits | SouthState Careers Equal Opportunity Employer, including disabled/veterans.