South State Bank

Lead and support Newgen application administration, integration, and incident resolution in a banking environment. | 6+ years in loan origination systems support, 3+ years consumer lending experience, API integration, and project management preferred. | The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! SUMMARY/OBJECTIVES The Newgen Sr System Administrator has primary responsibility to provide support for SouthState Bank’s business Newgen application, applicable interfaces, and application programming interface (API) connections. This position requires collaboration between IT and the credit and lending business functions to support and enhance their technology platforms. This position will apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions. This includes serving as the senior technical resource and SME (Subject Matter Expert) during the discovery, testing, change management, and post-implementation support phases of projects. The Newgen Sr System Administrator will be responsible for mentoring the Newgen System Administrator I and II team members. The individual is responsible for new “business as usual” (BAU) requests, demands, enhancements, software releases, minor and major incidents, change management, process improvement opportunities, long-term projects, as well as other duties to support the Newgen and IT Teams. ESSENTIAL FUNCTIONS • Acts as a Team Lead and SME for SouthState’s Newgen application, inclusive of reviewing open work items and helping to prioritize and distribute that work to appropriate team members based on skill set. • Administer, configure, and maintain the Bank’s Newgen application to ensure optimal performance, security, and reliability for effective business operations. • Monitor system performance and troubleshoot issues, ensuring timely resolution to minimize downtime and disruptions to meet service-level agreement (SLA) goals, effectively utilizing incident management to report any degradations. • Lead integration efforts with internal and external APIs, including third party services • Create clear and comprehensive documentation for API usage and endpoints • Perform system analysis on configuration and functional specifications to design, develop, test and deploy solutions to meet end user requirements. • Maintains proper oversight of deliverables and meets deadlines • Perform business workflow analysis to design, develop, test and implement technology changes in support of end user efficiency gains. • Work collaboratively with IT Governance regarding routine audits and security assessments to ensure compliance with regulatory requirements and internal policies. • Plan and conduct thorough testing of applications to ensure functionality, performance, and security. • Lead the deployment of applications, software updates/upgrades, patches, and enhancements in coordination with vendors and internal stakeholders. • Ensure software releases and application configuration changes are tested, qualified, documented, approved, and implemented successfully in accordance with the Bank’s Change Management practices. • Perform training and knowledge transfer activities to ensure that both the business and IT adopt and use business applications efficiently, fully leveraging the technology. • Maintain comprehensive documentation of Newgen application including technical specifications, user manuals, and system changes. • Ensure clear and concise instructions on remediation of incidents are well documented and available for other team members. • Work collaboratively to meet strategic objectives, regulatory compliance, risk management requirements, and to ensure that industry leading best practices are leveraged effectively. • Provides after hours and weekend support as needed • Other duties as assigned Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPETENCIES • Able to exercise independent judgment and take appropriate actions • Excellent communication skills • Able to translate technical information to non-technical audiences in a clear, concise and transparent manner • Accepts accountability and welcomes feedback to improve • Excellent analytical, mathematical, and creative problem-solving skills • Logical and efficient, with keen attention to detail • Highly self-motivated and directed • Organizational skills: ability to multi-task and prioritize; ability to work in a fast-paced and dynamic environment, independently and within teams. • Work closely with senior management for escalations where necessary Qualifications, Education, and Certification Requirements • Education: Bachelor’s degree in computer science, Information Systems, or related field preferred. • Experience: • 6 or more years’ experience configuring and supporting loan origination and documentation systems in a production environment within the banking industry. • 3 or more years’ Consumer Lending Operations and/or Consumer Credit experience (consumer real estate, auto/RVs, lines of credit, etc.) • 2 or more years’ integrating and supporting applications utilizing APIs • Project management experience highly preferred • Certifications/Specific Knowledge: • Intermediate and Advanced certification preferred (e.g. Microsoft Windows Server Hybrid Administration, CompTIA Security +, Server+, Tech+) • Experience with MS Suite of Applications including Advanced Visio Drawing ability • Prior experience with support request systems required (ex. Service Now) • API testing and integration TRAINING REQUIREMENTS/CLASSES • New Employee Orientation. • Required annual compliance training. PHYSICAL DEMANDS • Occasional evening and weekend work to meet deadlines. • Sitting for extended periods of time. WORK ENVIRONMENT • Work from home environment or in office setting. In accordance with Colorado and Virginia law: Pay for this position is anticipated to be between $87,282.00 - $139,425.00 , actual offers to be determined based on applicant’s skills, experience and education. While the anticipated deadline for the job posting is 08-02-2026, we encourage you to submit your application as we may still consider qualified candidates beyond this date. Benefits | SouthState Careers Equal Opportunity Employer, including disabled/veterans.

Lead architectural design and stability of enterprise payment platforms ensuring secure and compliant processing. | Requires 8-12+ years in payment systems or financial services technology with deep knowledge of payment processing architectures. | Summary The IT Payments Strategies Leader serves as the senior technical authority for enterprise payment platforms, providing architectural leadership, advanced system expertise, and hands‑on guidance across payment technologies. This role is responsible for the design, stability, scalability, and strategic evolution of payment systems to ensure secure, compliant, and reliable payment processing. The position partners closely with IT leadership, operations, Treasury, Risk, and vendors to align payment technology delivery with business strategy and future growth initiatives. Duties & Responsibilities • Serve as the technical lead and subject‑matter expert for enterprise payment platforms, including Cari Network (Stablecoin/Tokenized deposits), ACH, wires, real‑time payments (RTP/FedNow), and related payment gateways. • Provide architectural direction, technical design standards, and oversight for payment system enhancements, integrations, and modernization initiatives. • Ensure reliability, performance, and resiliency of payment processing environments through proactive monitoring, troubleshooting, and root‑cause analysis. • Act as the highest‑level escalation point for complex payment system incidents, outages, and processing exceptions. • Lead technical evaluation and implementation support for new payment capabilities, including ISO 20022 adoption and emerging payment technologies. • Partner with vendors and core providers to assist with integrations, upgrades, patches, and platform changes for payment systems. • Ensure payment technologies comply with NACHA rules, FFIEC guidance, audit requirements, and internal IT governance standards. • Provide technical mentorship and guidance to payments analysts and administrators, establishing best practices, standards, and operational runbooks. Qualifications Education Requirements • Bachelor’s degree required in Information Technology, Computer Science, or a related discipline. • Advanced degree preferred. Minimum Experience • 8–12+ years of experience in payment systems, core banking platforms, or financial services technology environments. Licenses & Certifications • AAP (Accredited ACH Professional) and/or NCP (National Check Professional) preferred. • Relevant technology or security certifications are a plus. Knowledge, Skills, & Abilities • Position may require regular before/after normal business hours, or regular out-of-town travel. • Deep knowledge of ACH, wire, and real‑time payment processing architectures • Strong understanding of payment settlement, exception handling, and operational risk • Ability to design and evaluate complex system integrations and data flows. • Proven ability to lead technical initiatives without direct people management responsibility. • Strong analytical, problem‑solving, and incident‑management skills. • Ability to communicate complex technical concepts clearly to business and executive audiences Physical Demands and Work Environment Physical Demands • Ability to communicate in person, on the phone, and through electronic channels • Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor • Ability to sit, walk, and/or stand for extended periods of time • Ability to bend and reach Work Environment • Office: This position reports to a physical Company location, and the setting will be a typical office environment. • Remote or hybrid: For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable). Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment. In accordance with Colorado law: Colorado pay for this position is anticipated to be between $133,533.00 - $213,307.00 , actual offers to be determined based on applicant’s skills, experience and education. While the anticipated deadline for the job posting is 07-01-2026, we encourage you to submit your application as we may still consider qualified candidates beyond this date.

Design and maintain Azure payment platform infrastructure and CI/CD pipelines with Power Platform governance. | 7+ years DevOps experience including 3+ years on Azure, certifications in Azure DevOps, Terraform, and GitHub Actions preferred. | Summary The Payment Platform DevOps Engineer enables the secure, scalable delivery of the bank’s payment platform SDLC—supporting both traditional software development and emerging AI-driven payment initiatives. This role delivers solutions to support the lifecycle of cloud infrastructure, CI/CD automation, and Power Platform / M365 Copilot Studio agents that power payment operations. The engineer works closely with internal developers, platform engineers, and cloud services engineers. Through Infrastructure as Code, GitHub-native delivery, and disciplined Power Platform ALM, the engineer accelerates innovation while reducing risk and operational cost. Duties & Responsibilities • Design, build, and maintain Terraform Infrastructure as Code for Azure payment platform environments (dev, UAT, prod) using reusable modules and policy-as-code guardrails • Own end-to-end M365 Copilot Studio agent lifecycle—environment strategy, solution packaging, automated promotion, telemetry, and governance for payment-focused agents • Operate Power Platform ALM (Power Apps, Power Automate, Dataverse) using managed environments, the ALM Accelerator, and pipelines integrated with GitHub Actions • Build and maintain GitHub-native CI/CD pipelines using Actions, OIDC federation, environments, and reusable workflows for .NET, TypeScript, and IaC repositories • Implement and harden Azure platform services for payments—AKS, Azure Functions, API Management, Service Bus, and Key Vault—with secure-by-default networking and identity • Drive observability, reliability, and incident response across payment workloads using Azure Monitor, Application Insights, and OpenTelemetry • Partner with software, data, and AI engineers to deploy, evaluate, and operate Azure OpenAI and Azure AI Foundry workloads supporting payment initiatives • Mentor developers on DevOps practices, IaC patterns, and Power Platform / Copilot Studio governance; champion compliance with PCI DSS, change management, and SDLC standards • It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications Education Requirements • Bachelor’s degree in Computer Science, Engineering, or related field; or 5+ years of equivalent experience Minimum Experience • 7+ years in DevOps, platform, or cloud engineering, including 3+ years on Microsoft Azure and Infrastructure as Code Licenses & Certifications • Microsoft Certified: Azure DevOps Engineer Expert, Azure Solutions Architect Expert, or Power Platform Developer/Solution Architect; HashiCorp Certified Terraform Associate; GitHub Actions or GitHub Advanced Security (one or more preferred) Knowledge, Skills, & Abilities • Infrastructure as Code with Terraform — reusable modules, remote state, policy-as-code (Sentinel, OPA, Azure Policy), and Azure Verified Modules • Microsoft Azure breadth: AKS, Azure Functions, API Management, Service Bus, Event Grid, Azure SQL, Cosmos DB, Key Vault, Front Door, Application Gateway, Azure AI Foundry, and Azure OpenAI • GitHub platform: Actions (reusable and matrix workflows, OIDC), Advanced Security, Dependabot, Codespaces, GitHub Copilot, and environment policies • Power Platform ALM at scale: managed environments, solutions, ALM Accelerator, Power Platform CLI, Dataverse, and tenant-wide DLP and governance • M365 Copilot Studio: agent design, knowledge sources, plugins/connectors, authentication, environment promotion, telemetry, content moderation, and evaluation • Modern .NET (.NET 10 / C# 13, ASP.NET Core, Minimal APIs) • Containers and orchestration: AKS, Azure Container Apps • Observability: Application Insights, Azure Monitor, and log analytics. • Security and compliance for payments: PCI DSS 4.0, Microsoft Defender for Cloud, Microsoft Sentinel, Microsoft Purview, secrets management, and zero-trust networking • Payments domain awareness: ISO 20022, real-time rails (RTP, FedNow, Zelle), card networks, and tokenization • AI engineering for production: Retrieval-Augmented Generation patterns, prompt and agent evaluation, responsible AI guardrails, and content safety Physical Demands and Work Environment Physical Demands • Ability to communicate in person, on the phone, and through electronic channels • Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor • Ability to sit, walk, and/or stand for extended periods of time • Ability to bend and reach Work Environment • Office: This position reports to a physical Company location, and the setting will be a typical office environment. • Remote or hybrid: For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable). Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment. In accordance with Colorado law: Colorado pay for this position is anticipated to be between $152,630.00 - $243,812.00 , actual offers to be determined based on applicant’s skills, experience and education. While the anticipated deadline for the job posting is 06-18-2026, we encourage you to submit your application as we may still consider qualified candidates beyond this date.

Provide superior customer service by resolving inquiries, supporting digital banking, maintaining customer trust, and adhering to compliance standards. | High school diploma, prior inbound call center or financial services customer service experience, strong computer skills, excellent communication, and ability to work remotely with reliable internet. | The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! The position is remote, but you must reside within 50 miles of Winter Haven, FL. This position will work Monday, Tuesday, Thursday, and Friday from 9:45am - 6:30pm EST and Saturday from 8am - 5pm EST. SUMMARY/OBJECTIVE: Provide superior customer service to external and internal customers by delivering a seamless experience to the customer regardless of the product, application, or service need. Must build and maintain rapport with the customer by quickly earning trust and establishing themselves as subject matter experts. The CCR is able to identify the customer’s problem, effectively communicate the resolution and use judgment to escalate issues and report trends to management as needed. Actively seeks to retain customer relationships. Ensures compliance with South State Bank Code of Business Conduct and Ethics and other operating procedures while still maintaining the essential customer experience. ESSENTIAL FUNCTIONS Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution. Answers inbound phone inquiries timely, accurately, and professionally with a personalized rewarding experience for the customer. Able to successfully respond to general inquiries regarding accounts to include but not limited to balance inquiries, transaction history, transfers, stop payments, loan inquiries, phone banking PIN resets, customer maintenance updates, product assistance and check orders. Provide tier one digital banking support to include Multi-Factor Authentication unlock or delete, unlock customer’s Online Banking profile, and assist customer with self-service password tool. Assist customers with debit card support to include inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes. Process customers inquiries accurately and efficiently to build customer confidence and trust, based on established policies and procedures. Promote our virtual branch solutions to our customers by ensuring we met or exceeded their expectations. Meet or exceed the Customer Care Representative quality and productivity goals assigned by management. Ensure the security of customer information and assist with minimizing bank loss by performing customer authentication on each call received. Use all available systems and resources to review and interpret customer information Maintain a working knowledge of PC skills including the ability to troubleshoot common problems and navigate the internet, intranet and between multiple systems. Provide support by performing additional duties and tasks as needed or assigned. Maintain a positive, empathetic, and professional demeanor with customers at all times regardless of the circumstances, or stress level of the call center. Keep customers aware of changes in bank services, practices and other factors affecting their account relationship. Follow established processes and guidelines in daily activities to do what is right for the customer and the bank, adhering to all company and department policies. Successfully complete additional skills training as required/requested. COMPETENCIES Strong knowledge of banking procedures. Patience, ability to remain calm even when the customers are stressed or upset. Strong multi-tasking and problem-solving skills to handle and respond to inquiries timely. Attentiveness, ability to listen to customers concerns, identify the issues and find a resolution. Accepts other duties as assigned. The duties and responsibilities listed above may be revised at any time within the sole discretion of SouthState without advance notice to or the consent of the employee. SouthState reserves the exclusive right to transfer an employee, without their consent or advance notice, from their current position to any other position within the same branch or a different branch. Qualifications, Education, and Certification Requirements: Education: High School Diploma or equivalent Experience: Previous customer service (Inbound Call Center) experience, Experience in financial services, Strong computer skills and ability to navigate systems for quick resolution Certifications/Specific Knowledge: Must have excellent customer service skills including verbal, listening, and problem-solving skills. Must be enthusiastic and highly motivated with a strong work ethic and intense focus on results. Ability to work with confidential information, both internally and externally, in a professional manner. Ability to have flexible hours when necessary. Receptive to coaching and feedback. Demonstrate the desire to meet/exceed goals and solve problems while working in a fast-paced environment. Interpersonal skills to create a positive and effective work environment. TRAINING REQUIREMENTS/CLASSES Annual Regulatory Compliance Training Successfully complete Customer Care New Hire Training PHYSICAL DEMANDS/WORK ENVIRONMENT Must be able to effectively access and interpret information on computer screens, documents, reports, and identify customers. This position requires a large amount of time in front of a computer. SouthState reserves the right to modify its Remote Work Standards and Eligibility requirements at any time. SouthState reserves the right to suspend Remote Work privileges at any time. TELECOMMUTING REQUIREMENTS Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Ability to keep all company sensitive documents secure (if applicable) You agree that you will not provide child or adult care during hours of scheduled work. TELECOMMUTING TECHNICAL REQUIREMENTS A minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). Must be able to directly connect to router/modem via Ethernet cable. Check your download speed using a speed test. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer. SouthState reserves the right to request proof of internet provider, speed and service package from the employee. Requirements are subject to change, as new systems and technology are delivered. TRAVEL Must be available to travel when necessary. The position is remote, but you must reside within 50 miles of Winter Haven, FL. This position will work Monday, Tuesday, Thursday, and Friday from 9:45am - 6:30pm EST and Saturday from 8am - 5pm EST. In accordance with Colorado law: Colorado pay for this position is anticipated to be between $32,843.00 - $49,264.00 , actual offers to be determined based on applicant’s skills, experience and education. While the anticipated deadline for the job posting is 10-24-2025, we encourage you to submit your application as we may still consider qualified candidates beyond this date. Benefits | SouthState Careers Equal Opportunity Employer, including disabled/veterans.