South State Bank

Manage and oversee the bank's BSA/AML/OFAC compliance program, perform risk assessments, and lead a team in monitoring complex customer activities. | Minimum 7 years of BSA/AML experience in management, with supervisory skills, knowledge of banking operations, and relevant certifications like CAMS or CAFP. | The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! SUMMARY/OBJECTIVES The FIU Manager/Complex Customer Risk supports the Bank’s enterprise-wide BSA/AML/OFAC Program to assist management in minimizing the Bank’s exposure to BSA/AML/OFAC risk by performing up front and ongoing due diligence of complex commercial customers utilizing a variety of resources and tools to assess customers for BSA/AML/OFAC risk and recommend appropriate risk mitigation. The FIU Manager/Complex Customer Risk must keep abreast of the current and emerging BSA/AML/OFAC regulations and financial crime trends and understand the Bank’s risk appetite to assist in managing and identifying higher risk accounts. It is the policy of SouthState Bank to comply with the Bank Secrecy Act (BSA), USA PATRIOT Act, and the requirements of the Office of Foreign Assets Control (OFAC), and other related anti-money laundering/ anti-terrorist financing initiatives. The Bank has established a Bank Secrecy Act/ Anti-Money Laundering/Office of Foreign Assets Control (BSA/AML/OFAC) Compliance Program, covering all requirements of the BSA, USA PATRIOT Act and OFAC rules and regulations. Upon completion of required training, the Board of Directors of SouthState Bank shall hold each employee accountable for adhering to the established operating procedures and internal controls as set forth in the Bank’s BSA/AML/OFAC Program. Continued instances of non-compliance or willful violation of law may result in disciplinary action, up to and including termination. ESSENTIAL FUNCTIONS Manage the department workflow and ensure duties of staff are performed as expected; Conduct periodic quality control reviews to ensure high risk reviews are properly documented and unusual activity referrals are generated as warranted; Develop and propose recommendations to address BSA/AML/OFAC risks and processes requiring enhancements; Understand trends in underlying customer data and detect risks that warrant decisioning; Discuss and escalate unique complex customer types, structures, financial products, services, and other AML risks; Analyze new and existing complex business relationships to determine risk and provide recommendations for approval or denial; Assist in the creation and maintenance of case files documenting all information used in the review of certain higher risk industries; Ability to read, analyze and interpret Federal and State banking regulations related to the Bank Secrecy Act and Anti-Money Laundering statutes and regulations; Maintain proficiency in all aspects of BSA/AML compliance; attend regular BSA trainings as assigned; Adhere to all provisions of SouthState Bank policies and procedures, including the confidentiality policy, code of ethics and BSA/AML/OFAC policies and procedures; Provide recommendations on adding, retaining, or removing customers to/from the bank’s high risk customer monitoring process through collaboration with management; Other duties and responsibilities may be assigned, according to the needs of the Bank; Familiarity with bank operations in general. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPETENCIES Familiarity with various AML monitoring systems and commercial research databases; Familiarity with complex customers such as third party payment processors and senders, private equity/venture capital, program managers, institutional investors and FinTech companies; Strong research and problem resolution skills; Ability to work and thrive in a fast paced, high intensity, high demand and deadline driven environment; Self-motivated, dependable, adaptable, and detail-oriented with strong analytical and organizational skills; Proficient with PC work, including Microsoft Outlook, Word, Excel, PowerPoint, and other varying software if/as needed; knowledge of and ability to use internal bank systems a plus; Excellent oral and written communication skills; Ability to draft reports, prepare documents, and compose letters, memorandums, and business correspondence; Ability to interface with all business lines and legal entities and people of varying level, title and knowledge; Ability to read, analyze and interpret Federal and State banking regulations related to the Bank Secrecy Act and anti-money laundering. Qualifications, Education, and Certification Requirements Education: Bachelor’s degree preferred Experience: 7 years minimum of related BSA/AML experience in a management capacity Minimum 3 years supervisor or management experience Experience in mentoring and coaching subordinates to develop the requisite skills to achieve full potential Experience managing multiple people and projects Experience performing customer due diligence and enhanced due diligence at an advanced level Experience monitoring, reviewing and analyzing account activity in order to identify unusual or suspicious activity Certifications/Specific Knowledge: In-depth knowledge of BSA/AML regulations and regulatory expectations related to higher risk customer types Familiarity with various AML monitoring systems and commercial research databases Strong understanding of bank operations including but not limited to navigating banking systems, understanding teller transactions and interpreting customer transactions CAMS (Certified Anti-Money Laundering Specialist) and/or CAFP (Certified AML and Fraud Professional) preferred TRAINING REQUIREMENTS/CLASSES New Employee Orientation Required annual compliance training System-specific training as necessary to perform duties FIU/Financial crimes training as assigned by the Chief BSA Officer PHYSICAL DEMANDS Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each workday. Must be able to constantly use hands and fingers to enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift. Must be able to hear and communicate with coworkers and customers throughout the day. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position may require regular before/after normal business hours. Must be able to function in a professional, business office environment and act and dress appropriately for same, consistent with the Bank’s grooming and dress codes. Must demonstrate excellent people skills with customers and coworkers. Must be willing to function as a team member. Must be willing to demonstrate commitment to South State Bank’s mission and goals. These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed above are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. WORK ENVIRONMENT Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Remote work is not a substitute for child/dependent care. Requirements are subject to change, as new systems and technology is delivered. TRAVEL Travel may be required for attendance at meetings as needed. In accordance with Colorado law: Colorado pay for this position is anticipated to be between $85,153.00 - $136,024.00 , actual offers to be determined based on applicant’s skills, experience and education. While the anticipated deadline for the job posting is 01-11-2026, we encourage you to submit your application as we may still consider qualified candidates beyond this date. Benefits | SouthState Careers Equal Opportunity Employer, including disabled/veterans.

Manage and develop a team of mortgage loan officers to meet sales goals and ensure compliance. | Bachelor's in Business or Finance, 8-10 years mortgage sales experience, 3-5 years managing mortgage sales, knowledge of mortgage guidelines. | The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! The Mortgage Sales Manager (Charlotte, NC market) is a producing sales manager who is also responsible for mortgage loan production for a specific geographic area. They direct and manage the sales activities of a region or group of residential Mortgage Bankers (8 or more), ensuring profitability, market share growth, and a high level of customer service. This person will recruit, hire, train, and manage a team of new and existing Mortgage Loan Officers to maximize mortgage loan sales efforts. They are also responsible for ensuring their team is producing high quality loans which meet South State Bank guidelines. Strong sales and organizational skills are essential. This position Ensures compliance with South State Bank Code of Conduct and other operating procedures. ESSENTIAL FUNCTIONS • Recruits, hires, trains, and manages Mortgage Loan Officers to meet their assigned growth plan. • Manages employees, setting goals and objectives; trains, motivates, mentors and disciplines staff; assesses performance and makes salary recommendations. • Assigns work to subordinate personnel, providing instruction and answering questions; coordinates the scheduling and completion of work by determining operational priorities and resolving workload problems; reviews work for accuracy and completeness; evaluates work techniques and methods for conformance to established standards. • Analyzes pertinent financial and credit data and recommends loans for approval or rejection. • Implements department operating policies and procedures and monitors for compliance. • Manages the mortgage referral program. • Partners with and is a referral resource for the Retail Bank and Wealth Management. • Counsels with and assists in the training and development of all subordinates. • Receives loan applications from loan officers and reviews documents received to ensure all necessary forms have been completed prior to starting loan packaging procedures. • Supervises loan origination in assigned region assuring compliance with all related laws and regulations. • Provides on-the-job training to new employees; explains methods and procedures. • Establishes and maintains open communication with Operations. • Actively participates in the local real estate community by attending real estate board sponsored events and functions. • Conducts presentations at real estate office sales meetings, homebuyer’s seminars, and financing workshops. • Keeps informed of trends and developments in the local real estate market, as well as changing rules and regulations pertaining to both portfolio and investor mortgages. • Produces annual mortgage loan volume of $12 million. • Ensures compliance with South State Bank Code of Conduct and other operating policies and procedures. Completes compliance training, adheres to all anti-money laundering guidelines and procedures and all regulatory requirements • Accepts and performs other duties as determined to be essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPETENCIES • Coaching – Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviorally specific performance feedback and making or eliciting specific suggestions for improvement in a manner that builds confidence and self-esteem. Takes time to assist and provides specific, detailed follow-up. • Collaborative Leadership – Considers the organization when making decisions. Separates one’s own interest from organizational interest to make the best possible judgments for the company. Promotes and generates cooperation among one’s peers in leadership to achieve a collective outcome. • Delegation - Utilizes direct reports effectively by allocating decision-making and other responsibilities to the appropriate person. Encourages others to set own deadlines within the constraints of assignment and hold them accountable for meeting the deadline. Clearly communicates expectations or boundaries. Qualifications, Education, and Certification Requirements • Education: Bachelor’s Degree in Business Administration, Finance, or related mortgage sales experience. • Experience: 8 to 10 years’ experience as a Mortgage Loan Officer with 3 to 5 years’ experience managing mortgage loan sales along with a history of successful mortgage lender recruitment preferred; previous related experience in a financial institution preferred (local market). Must be team oriented and customer first driven with a history of managing a team of 5 or more high performing salespeople to successful achievement of goals. Previous portfolio lending experience preferred. A full understanding of secondary market underwriting and the ability to understand and execute on P&L issues required. • Certifications/Specific Knowledge: Knowledge of FNMA, FHLMC, FHA/VA/USDA service guidelines preferred. TRAINING REQUIREMENTS/CLASSES Required annual compliance training. PHYSICAL DEMANDS Must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and identify customers. WORK ENVIRONMENT Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. TRAVEL Travel may be required to come to meetings as needed. #LI-Onsite Equal Opportunity Employer, including disabled/veterans.

Provide customer service by addressing inquiries, resolving issues, and promoting bank services. | High school diploma, customer service experience, strong computer skills, and ability to work in a fast-paced environment. | The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! Must reside within 50 miles of Homestead, FL SUMMARY/OBJECTIVE: Provide superior customer service to external and internal customers by delivering a seamless experience to the customer regardless of the product, application, or service need. Must build and maintain rapport with the customer by quickly earning trust and establishing themselves as subject matter experts. The CCR is able to identify the customer’s problem, effectively communicate the resolution and use judgment to escalate issues and report trends to management as needed. Actively seeks to retain customer relationships. Ensures compliance with South State Bank Code of Business Conduct and Ethics and other operating procedures while still maintaining the essential customer experience. ESSENTIAL FUNCTIONS • Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution. • Answers inbound phone inquiries timely, accurately, and professionally with a personalized rewarding experience for the customer. • Able to successfully respond to general inquiries regarding accounts to include but not limited to balance inquiries, transaction history, transfers, stop payments, loan inquiries, phone banking PIN resets, customer maintenance updates, product assistance and check orders. Provide tier one digital banking support to include Multi-Factor Authentication unlock or delete, unlock customer’s Online Banking profile, and assist customer with self-service password tool. Assist customers with debit card support to include inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes. • Process customers inquiries accurately and efficiently to build customer confidence and trust, based on established policies and procedures. • Promote our virtual branch solutions to our customers by ensuring we met or exceeded their expectations. • Meet or exceed the Customer Care Representative quality and productivity goals assigned by management. • Ensure the security of customer information and assist with minimizing bank loss by performing customer authentication on each call received. • Use all available systems and resources to review and interpret customer information • Maintain a working knowledge of PC skills including the ability to troubleshoot common problems and navigate the internet, intranet and between multiple systems. • Provide support by performing additional duties and tasks as needed or assigned. • Maintain a positive, empathetic, and professional demeanor with customers at all times regardless of the circumstances, or stress level of the call center. • Keep customers aware of changes in bank services, practices and other factors affecting their account relationship. • Follow established processes and guidelines in daily activities to do what is right for the customer and the bank, adhering to all company and department policies. • Successfully complete additional skills training as required/requested. COMPETENCIES • Strong knowledge of banking procedures. • Patience, ability to remain calm even when the customers are stressed or upset. • Strong multi-tasking and problem-solving skills to handle and respond to inquiries timely. • Attentiveness, ability to listen to customers concerns, identify the issues and find a resolution. Accepts other duties as assigned. The duties and responsibilities listed above may be revised at any time within the sole discretion of SouthState without advance notice to or the consent of the employee. SouthState reserves the exclusive right to transfer an employee, without their consent or advance notice, from their current position to any other position within the same branch or a different branch. Qualifications, Education, and Certification Requirements: • Education: High School Diploma or equivalent • Experience: Previous customer service (Inbound Call Center) experience, Experience in financial services, Strong computer skills and ability to navigate systems for quick resolution • Certifications/Specific Knowledge: Must have excellent customer service skills including verbal, listening, and problem-solving skills. Must be enthusiastic and highly motivated with a strong work ethic and intense focus on results. Ability to work with confidential information, both internally and externally, in a professional manner. Ability to have flexible hours when necessary. Receptive to coaching and feedback. Demonstrate the desire to meet/exceed goals and solve problems while working in a fast-paced environment. Interpersonal skills to create a positive and effective work environment. Must reside within 50 miles of Homestead, FL TRAINING REQUIREMENTS/CLASSES • Annual Regulatory Compliance Training • Successfully complete Customer Care New Hire Training PHYSICAL DEMANDS/WORK ENVIRONMENT • Must be able to effectively access and interpret information on computer screens, documents, reports, and identify customers. • This position requires a large amount of time in front of a computer. • SouthState reserves the right to modify its Remote Work Standards and Eligibility requirements at any time. • SouthState reserves the right to suspend Remote Work privileges at any time. TELECOMMUTING REQUIREMENTS • Required to have a dedicated work area established that is separated from other living areas and provides information privacy. • Ability to keep all company sensitive documents secure (if applicable) • You agree that you will not provide child or adult care during hours of scheduled work. TELECOMMUTING TECHNICAL REQUIREMENTS • A minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). • Must be able to directly connect to router/modem via Ethernet cable. Check your download speed using a speed test. • To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer. • SouthState reserves the right to request proof of internet provider, speed and service package from the employee. • Requirements are subject to change, as new systems and technology are delivered. TRAVEL Must be available to travel when necessary. Must reside within 50 miles of Homestead, FL Equal Opportunity Employer, including disabled/veterans.

Provide superior customer service by resolving inquiries, supporting digital banking, maintaining customer trust, and adhering to compliance standards. | High school diploma, prior inbound call center or financial services customer service experience, strong computer skills, excellent communication, and ability to work remotely with reliable internet. | The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! The position is remote, but you must reside within 50 miles of Winter Haven, FL. This position will work Monday, Tuesday, Thursday, and Friday from 9:45am - 6:30pm EST and Saturday from 8am - 5pm EST. SUMMARY/OBJECTIVE: Provide superior customer service to external and internal customers by delivering a seamless experience to the customer regardless of the product, application, or service need. Must build and maintain rapport with the customer by quickly earning trust and establishing themselves as subject matter experts. The CCR is able to identify the customer’s problem, effectively communicate the resolution and use judgment to escalate issues and report trends to management as needed. Actively seeks to retain customer relationships. Ensures compliance with South State Bank Code of Business Conduct and Ethics and other operating procedures while still maintaining the essential customer experience. ESSENTIAL FUNCTIONS Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first call resolution. Answers inbound phone inquiries timely, accurately, and professionally with a personalized rewarding experience for the customer. Able to successfully respond to general inquiries regarding accounts to include but not limited to balance inquiries, transaction history, transfers, stop payments, loan inquiries, phone banking PIN resets, customer maintenance updates, product assistance and check orders. Provide tier one digital banking support to include Multi-Factor Authentication unlock or delete, unlock customer’s Online Banking profile, and assist customer with self-service password tool. Assist customers with debit card support to include inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes. Process customers inquiries accurately and efficiently to build customer confidence and trust, based on established policies and procedures. Promote our virtual branch solutions to our customers by ensuring we met or exceeded their expectations. Meet or exceed the Customer Care Representative quality and productivity goals assigned by management. Ensure the security of customer information and assist with minimizing bank loss by performing customer authentication on each call received. Use all available systems and resources to review and interpret customer information Maintain a working knowledge of PC skills including the ability to troubleshoot common problems and navigate the internet, intranet and between multiple systems. Provide support by performing additional duties and tasks as needed or assigned. Maintain a positive, empathetic, and professional demeanor with customers at all times regardless of the circumstances, or stress level of the call center. Keep customers aware of changes in bank services, practices and other factors affecting their account relationship. Follow established processes and guidelines in daily activities to do what is right for the customer and the bank, adhering to all company and department policies. Successfully complete additional skills training as required/requested. COMPETENCIES Strong knowledge of banking procedures. Patience, ability to remain calm even when the customers are stressed or upset. Strong multi-tasking and problem-solving skills to handle and respond to inquiries timely. Attentiveness, ability to listen to customers concerns, identify the issues and find a resolution. Accepts other duties as assigned. The duties and responsibilities listed above may be revised at any time within the sole discretion of SouthState without advance notice to or the consent of the employee. SouthState reserves the exclusive right to transfer an employee, without their consent or advance notice, from their current position to any other position within the same branch or a different branch. Qualifications, Education, and Certification Requirements: Education: High School Diploma or equivalent Experience: Previous customer service (Inbound Call Center) experience, Experience in financial services, Strong computer skills and ability to navigate systems for quick resolution Certifications/Specific Knowledge: Must have excellent customer service skills including verbal, listening, and problem-solving skills. Must be enthusiastic and highly motivated with a strong work ethic and intense focus on results. Ability to work with confidential information, both internally and externally, in a professional manner. Ability to have flexible hours when necessary. Receptive to coaching and feedback. Demonstrate the desire to meet/exceed goals and solve problems while working in a fast-paced environment. Interpersonal skills to create a positive and effective work environment. TRAINING REQUIREMENTS/CLASSES Annual Regulatory Compliance Training Successfully complete Customer Care New Hire Training PHYSICAL DEMANDS/WORK ENVIRONMENT Must be able to effectively access and interpret information on computer screens, documents, reports, and identify customers. This position requires a large amount of time in front of a computer. SouthState reserves the right to modify its Remote Work Standards and Eligibility requirements at any time. SouthState reserves the right to suspend Remote Work privileges at any time. TELECOMMUTING REQUIREMENTS Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Ability to keep all company sensitive documents secure (if applicable) You agree that you will not provide child or adult care during hours of scheduled work. TELECOMMUTING TECHNICAL REQUIREMENTS A minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). Must be able to directly connect to router/modem via Ethernet cable. Check your download speed using a speed test. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer. SouthState reserves the right to request proof of internet provider, speed and service package from the employee. Requirements are subject to change, as new systems and technology are delivered. TRAVEL Must be available to travel when necessary. The position is remote, but you must reside within 50 miles of Winter Haven, FL. This position will work Monday, Tuesday, Thursday, and Friday from 9:45am - 6:30pm EST and Saturday from 8am - 5pm EST. In accordance with Colorado law: Colorado pay for this position is anticipated to be between $32,843.00 - $49,264.00 , actual offers to be determined based on applicant’s skills, experience and education. While the anticipated deadline for the job posting is 10-24-2025, we encourage you to submit your application as we may still consider qualified candidates beyond this date. Benefits | SouthState Careers Equal Opportunity Employer, including disabled/veterans.