SourceOwls, LLC

Lead and manage complex software and application projects, collaborate with stakeholders, drive continuous improvement, and mentor junior team members. | Bachelor's degree, minimum 4 years project management with 2 years IT experience, PMP certification, oil & gas industry experience, and proficiency with project management tools. | IT Project Manager III – Commercial Technology Locations: Houston, TX or Tulsa, OK Schedule: Onsite 4 days/week, Remote Fridays Travel: Up to 10–20% Focus: Applications & Software Industry Experience Required: Oil & Gas Relocation Assistance: Not Provided Visa Sponsorship: Not Available Role Summary We are seeking an experienced and results-driven IT Project Manager III to lead complex, high-impact software and application projects within the Commercial Technology portfolio. This role is ideal for a proactive leader with a strong background in IT project management, software development lifecycle (SDLC), and financial acumen—especially within the oil and gas industry. As a key player in our IT division, you’ll collaborate across teams to deliver scalable solutions that optimize business performance and ensure project goals are achieved on time and within budget. Key Responsibilities • Lead and manage complex software and application projects from initiation to completion. • Measure and report on project performance to leadership. • Collaborate with stakeholders to gather requirements, assess risks, and manage project lifecycle. • Drive continuous improvement in processes, tools, and methodologies. • Provide strategic input and mentor junior team members. • Build strong relationships with cross-functional partners and leadership teams. • ✍️ Create documentation for requirements, risks, milestones, and lessons learned. • Leverage business applications to create competitive advantages for the organization. Must-Have Qualifications • Bachelor’s degree in IT, Engineering, or related field. • ⌛ Minimum 4 years of project management experience, with at least 2 years in IT-related roles. • ️ Oil & Gas industry experience is required. • PMP Certification (Project Management Professional) is required. • Proficiency in Microsoft Office Suite and project management tools. • Strong interpersonal, leadership, and communication skills. • Demonstrated financial acumen and budget management capabilities. • Deep understanding of project lifecycle, resource management, and change management techniques. Preferred Experience • Experience delivering IT solutions in commercial technology, software, or application development environments. • Expertise in stakeholder engagement and cross-functional collaboration. • Strong ability to interpret business strategy and translate it into actionable technology solutions. Work Environment • Hybrid work environment: 4 days onsite, 1 remote (Friday). • ️ Houston, TX or Tulsa, OK locations only – local candidates preferred. • Some travel may be required (10–20%). Why Join Us? This is your chance to make a meaningful impact on large-scale, mission-critical technology projects in the energy sector. You’ll work in a dynamic environment that values innovation, leadership, and results, all while contributing to cutting-edge solutions that drive the future of our business. • Seniority Level Mid-Senior level • Industry • Information Services • Employment Type Contract • Job Functions • Information Technology • Project Management • Analyst • Skills • IT Project Management • Software Development Life Cycle (SDLC) • Budgeting • Leadership • Management • Technology Solutions • Resource Management • Competitive Advantage • Microsoft Office • Project Manag Skills: Analysis Skills, Budget Management, Budgeting, Business Skills, Business Solutions, Business Strategy, Change Management, Communication Skills, Continuous Improvement, Cross-Functional, Documentation, Information Technology & Information Systems, Interpersonal Skills, Leadership, Leading Edge Technology, Mentoring, Microsoft Office, Oil and Gas, Performance Analysis, Performance Tuning/Optimization, Process Improvement, Project Lifecycle, Project Management Certification, Project Management Professional (PMP), Project Management Software, Project/Program Management, Requirements Management, Resource Management, Risk Analysis, Risk Management, Software Development, Software Development Lifecycle (SDLC), Time Management, Willing to Travel About the Company: SourceOwls, LLC

Own the full customer lifecycle for high-value strategic accounts, driving onboarding, adoption, renewal, and growth through cross-functional collaboration. | 5+ years in customer success or account management within SaaS or technology, strong communication and analytical skills, experience with CRM tools, and a relevant bachelor's degree. | Job Title: Senior Strategic Customer Success Manager Company Overview: SourceOwls, LLC is a dynamic technology company specializing in innovative software solutions for the financial services industry. With a commitment to customer-centric innovation, we empower businesses to optimize their operations and enhance client engagement through cutting-edge technology. Role Overview: As a Senior Strategic Customer Success Manager, you will own the full customer lifecycle for a portfolio of high-value strategic accounts. Your role is pivotal in ensuring customer satisfaction, driving adoption, and fostering long-term growth by collaborating closely with Sales and cross-functional teams. What You'll Do: - You will manage the onboarding and implementation process for new clients, ensuring a smooth transition and successful adoption of our solutions. - You will develop strong relationships with key stakeholders to understand their business needs and align our services accordingly. - You will proactively monitor account health and usage metrics to identify opportunities for growth and risk mitigation. - You will collaborate with Sales, Product, and Support teams to deliver a seamless customer experience. - You will lead renewal discussions and negotiate contract terms to maximize customer retention. - You will provide strategic insights and feedback to internal teams to influence product development and service enhancements. - You will create and deliver presentations and reports to communicate value and progress to customers and internal leadership. - You will mentor junior team members and contribute to the development of best practices within the Customer Success organization. What You Bring: - 5+ years of experience in customer success, account management, or related roles within the SaaS or technology sector. - Proven track record managing high-value strategic accounts and driving customer retention and growth. - Strong communication and interpersonal skills with the ability to influence and build trust at all organizational levels. - Experience with CRM and customer success platforms such as Salesforce, Gainsight, or similar tools. - Analytical mindset with the ability to interpret data and translate insights into actionable strategies. - Bachelor’s degree in Business, Marketing, or a related field. Bonus Points If You Have: - Experience in the financial services or fintech industry. - Familiarity with contract negotiation and legal aspects of customer agreements. - Advanced certifications in Customer Success Management or related disciplines. - Proficiency in additional languages or experience working in global markets. What We Offer: - We offer a competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities and support for continued learning. - We offer a collaborative and inclusive company culture that values innovation and growth. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are excited to join SourceOwls, LLC. Applications can be sent to careers@sourceowls.com with the subject line "Senior Strategic Customer Success Manager Application."

Owning the full customer lifecycle for high-value strategic accounts, including onboarding, adoption, renewal, and growth. | 5+ years in customer success or account management with experience managing strategic accounts and proficiency in CRM and customer success tools. | Job Title: Senior Strategic Customer Success Manager Company Overview: SourceOwls, LLC is a dynamic technology company specializing in innovative software solutions for the financial services industry. With a commitment to customer-centric innovation, we empower businesses to optimize their operations and enhance client engagement through cutting-edge technology. Role Overview: As a Senior Strategic Customer Success Manager, you will own the full customer lifecycle for a portfolio of high-value strategic accounts. Your role is pivotal in ensuring customer satisfaction, driving adoption, and fostering long-term growth by collaborating closely with Sales and cross-functional teams. What You'll Do: - You will manage the onboarding and implementation process for new clients, ensuring a smooth transition and successful adoption of our solutions. - You will develop strong relationships with key stakeholders to understand their business needs and align our services accordingly. - You will proactively monitor account health and usage metrics to identify opportunities for growth and risk mitigation. - You will collaborate with Sales, Product, and Support teams to deliver a seamless customer experience. - You will lead renewal negotiations and work to expand account value through upselling and cross-selling. - You will provide strategic insights and feedback to internal teams to influence product development and service enhancements. - You will create and deliver presentations and reports to communicate value and progress to customers and internal leadership. What You Bring: - 5+ years of experience in customer success, account management, or related roles within the SaaS or technology sector. - Proven track record managing high-value strategic accounts and driving customer retention and growth. - Strong communication and interpersonal skills with the ability to build trust and influence at all organizational levels. - Experience with CRM tools such as Salesforce and customer success platforms like Gainsight or Totango. - Analytical mindset with the ability to interpret data and translate it into actionable strategies. Bonus Points If You Have: - Experience in the financial services or fintech industry. - Background in project management or implementation. - Familiarity with product management and software development processes. - Advanced certifications in customer success or account management. What We Offer: - We offer a competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities and support for continued learning. - We offer a collaborative and inclusive company culture focused on innovation and growth. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are excited to join SourceOwls, LLC. We look forward to hearing from you!

Owning the full customer lifecycle for high-value strategic accounts, including onboarding, adoption, renewal, and growth, while collaborating with Sales and cross-functional teams. | 5+ years of experience in customer success or related roles, strong communication and analytical skills, and proficiency with CRM and customer success platforms. | Job Title: Senior Strategic Customer Success Manager Company Overview: SourceOwls, LLC is a dynamic technology company specializing in innovative software solutions for the financial services industry. With a commitment to customer-centric innovation, we empower businesses to optimize their operations and enhance client engagement through cutting-edge technology. Role Overview: As a Senior Strategic Customer Success Manager, you will own the full customer lifecycle for a portfolio of high-value strategic accounts. Your role is pivotal in ensuring customer satisfaction, driving adoption, and fostering long-term growth by collaborating closely with Sales and cross-functional teams. What You'll Do: - You will manage the onboarding and implementation process for new clients, ensuring a smooth transition and successful adoption of our solutions. - You will develop strong relationships with key stakeholders to understand their business needs and align our services accordingly. - You will proactively monitor account health and usage metrics to identify opportunities for growth and risk mitigation. - You will collaborate with Sales, Product, and Support teams to deliver a seamless customer experience. - You will lead renewal discussions and negotiate contract terms to maximize customer retention. - You will provide strategic insights and feedback to internal teams to influence product development and service enhancements. - You will create and deliver presentations and reports to communicate value and progress to customers and internal leadership. - You will mentor junior team members and contribute to the development of best practices within the Customer Success organization. What You Bring: - 5+ years of experience in customer success, account management, or related roles, preferably in SaaS or technology sectors. - Proven track record of managing high-value strategic accounts and driving customer retention and growth. - Strong communication and interpersonal skills with the ability to build trust and influence at all organizational levels. - Experience with CRM and customer success platforms such as Salesforce, Gainsight, or similar tools. - Analytical mindset with the ability to interpret data and translate it into actionable strategies. - Ability to work collaboratively in a fast-paced, cross-functional environment. Bonus Points If You Have: - Experience in the financial services or fintech industry. - Background in sales or business development. - Familiarity with product management and software development processes. - Advanced certifications in customer success or project management. What We Offer: - We offer a competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities and support for continued learning. - We offer a collaborative and inclusive company culture that values innovation and growth. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are excited to join SourceOwls, LLC. We look forward to hearing from you!

Own the full customer lifecycle for high-value strategic accounts, driving onboarding, adoption, renewal, and growth through cross-functional collaboration. | 5+ years in customer success or related roles with experience managing strategic accounts, strong communication skills, CRM proficiency, and analytical abilities. | Job Title: Senior Strategic Customer Success Manager Company Overview: SourceOwls, LLC is a dynamic technology company specializing in innovative software solutions for the financial services industry. With a commitment to customer-centric innovation, we empower businesses to optimize their operations and enhance client engagement through cutting-edge technology. Role Overview: As a Senior Strategic Customer Success Manager, you will own the full customer lifecycle for a portfolio of high-value strategic accounts. Your role is pivotal in ensuring customer satisfaction, driving adoption, and fostering long-term growth by collaborating closely with Sales and cross-functional teams. What You'll Do: - You will manage the onboarding and implementation process to ensure a smooth transition for new customers. - You will develop strong relationships with key stakeholders to understand their business needs and objectives. - You will drive product adoption and usage to maximize customer value and satisfaction. - You will proactively identify risks and opportunities within your accounts to support retention and growth. - You will collaborate with Sales, Product, and Support teams to address customer feedback and improve the overall experience. - You will lead renewal discussions and negotiate contract terms to secure ongoing business. - You will analyze customer data and metrics to inform strategic decisions and reporting. - You will act as a trusted advisor, providing insights and recommendations to help customers achieve their goals. What You Bring: - 5+ years of experience in customer success, account management, or related roles, preferably in SaaS or technology sectors. - Proven track record managing high-value strategic accounts and driving customer retention and growth. - Strong communication and interpersonal skills with the ability to build rapport at all organizational levels. - Experience with CRM tools such as Salesforce and customer success platforms. - Analytical mindset with the ability to interpret data and translate it into actionable insights. - Ability to manage multiple priorities and work collaboratively in a fast-paced environment. Bonus Points If You Have: - Experience in the financial services or fintech industry. - Background in sales or business development. - Familiarity with product management and software development processes. - Advanced certifications in customer success or project management. What We Offer: - We offer a competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer flexible work arrangements including remote work options. - We offer professional development opportunities and support for continued learning. - We offer a collaborative and inclusive company culture focused on innovation and growth. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience and why you are excited to join SourceOwls, LLC. We look forward to hearing from you!