Sortly

Managing product operations, data source optimization, and supporting product launches in a remote environment. | Extensive experience in operations, technical support, and cross-functional collaboration, but limited direct product management experience. | ABOUT SORTLY Sortly is a simple, multi-device inventory management solution. Our visual & intuitive approach to inventory enables thousands of SMBs and teams within iconic corporations, government entities, music bands & sports teams to stay on top of their consumables, assets, and material things. With over 8,000 five-star ratings in the App Store and a net promoter score greater than 55, our impressive growth has primarily been driven by organic sources and word of mouth. We are profitable, financially independent, and primed to scale within our $20B market! We are proudly a distributed and remote-first company since inception with teams across 4 countries. OUR VALUES Real - We lead with authenticity, show transparency through being honest and clear, and take accountability by owning our actions and outcomes. Inspiring - We think big, empower others to achieve their best, and celebrate wins by recognizing large and small contributions. Smart - We demonstrate First Principles thinking by always asking “why” and seek to understand deeply, embrace growth mindset and drive decisions with data. Empathetic - We are humble and listen with an open mind, show up mentally and emotionally to make others feel valued, and consider how our actions impact others. ABOUT THE ROLE Sortly is hiring a Senior Product Manager to evolve our Inventory Management product line, the core of our platform that helps thousands of businesses track assets and consumables across construction, field services, manufacturing, and medical industries. As Senior PM for Inventory Management, you'll shape the strategic vision and execution of several new features that solve complex operational workflows while maintaining our signature mobile-first simplicity. You'll own the roadmap for high-impact capabilities like bundling & kitting, asset check-in/checkout, internationalization & localization, and advanced workflow automation - features critical to our customers. You'll work closely with engineering, design, and go-to-market teams to deliver features that directly impact key customer workflows. If you're passionate about building B2B SaaS products that solve real operational problems for SMBs, this is your opportunity to make a significant impact at a fast-growing, profitable company. WHAT YOU'LL DO Own Key Inventory Management Product Features Define and drive several 1-3 year roadmap features for Inventory Management, balancing customer needs, market opportunities, and business objectives Identify and prioritize features that deliver the highest value for our inventory management customers across key verticals Make strategic decisions on scope, sequencing, and investment to maximize customer value and enable expansion Ship Features That Drive Business Impact Lead end-to-end product development for major initiatives like bundling/kitting, asset check-in/checkout, and internationalization Write clear, detailed PRDs with user stories, acceptance criteria, and success metrics Partner closely with engineering and design to scope features, resolve tradeoffs, and maintain delivery velocity Launch features on aggressive timelines while ensuring quality and customer impact Become an Expert in Customer Workflows Conduct deep customer research across construction, field services, manufacturing, and medical verticals Build strong empathy for different personas (business owners, warehouse managers, field technicians) and their daily workflows Analyze product usage data, customer feedback, and competitive intelligence to identify opportunities Run validation sessions and beta programs to ensure product-market fit before launch Lead Cross-Functional Collaboration Work daily with engineering and design to unblock development and make fast, informed decisions Partner with GTM teams (Sales, Marketing, Customer Success) on positioning, pricing, and go-to-market strategy Present roadmaps and progress updates to executive leadership with clarity and conviction Communicate proactively about risks, tradeoffs, and decisions to keep stakeholders aligned Drive Measurable Results Define success metrics for features and track performance against goals Use data and customer feedback to iterate and optimize product experiences post-launch Take ownership of business outcomes, not just feature delivery; your work should directly impact revenue and customer satisfaction REQUIREMENTS 5+ years of product management experience, with 2+ years in B2B SaaS Proven track record of shipping successful B2B products that drove measurable business outcomes Experience working with cross-functional teams (engineering, design, GTM) in fast-paced, high-growth environments Strong technical fluency; able to discuss APIs, database design, system architecture, and technical tradeoffs with engineering Customer Obsession: Deep curiosity about customer workflows, pain points, and jobs-to-be-done. Ability to translate complex operational needs into simple product experiences Ownership: Takes full accountability for outcomes. Proactively identifies and solves problems without waiting for direction Bias for Action: Moves quickly, makes decisions with imperfect information, and iterates based on feedback Stakeholder Management: Communicates clearly and persuasively with executives, engineering, design, and GTM teams. Builds trust through transparency Collaboration: Works effectively with distributed teams. Navigates ambiguity and builds consensus across competing priorities Preferred Experience Experience in operations-focused B2B SaaS products (inventory management, workflow automation, field service management, ERP/supply chain, etc.) Understanding of SMB customer segment and their buying behaviors Mobile product experience (iOS/Android) International product experience (localization, multi-currency, regional compliance) Experience working in startup/scale-up environments (15-100 person companies) WHY JOIN SORTLY Opportunity to work with a passionate and dedicated team A culture that fosters innovation, growth, and collaboration Competitive salary and benefits package Chance to make a significant impact on the future of inventory management Annual off-site retreats Home office stipend 401k match Yearly learning and development reimbursement Annual Salary: $145,000 - $225,000 The salary band outlined above reflects compensation levels that are competitively benchmarked based on geographic location. Where an individual may fall within this band is determined by market data specific to their location, ensuring fairness and alignment with our compensation philosophy.

Leading the company's BI and analytics strategy to drive growth, operational efficiency, and strategic decision-making. | Over 10 years in analytics or strategy roles, with leadership experience, expertise in SaaS metrics, BI tools, and data storytelling, and an advanced degree preferred. | ABOUT SORTLY Sortly is a simple, multi-device inventory management solution. Our visual & intuitive approach to inventory enables thousands of SMBs and teams within iconic corporations, government entities, music bands & sports teams to stay on top of their consumables, assets, and material things. With over 8,000 five-star ratings in the App Store and a net promoter score greater than 55, our impressive growth has primarily been driven by organic sources and word of mouth. We are profitable, financially independent, and primed to scale within our $20B market! We are proudly a distributed and remote-first company since inception with teams across 4 countries. OUR VALUES Real - We lead with authenticity, show transparency through being honest and clear, and take accountability by owning our actions and outcomes. Inspiring - We think big, empower others to achieve their best, and celebrate wins by recognizing large and small contributions. Smart - We demonstrate First Principles thinking by always asking “why” and seek to understand deeply, embrace growth mindset and drive decisions with data. Empathetic - We are humble and listen with an open mind, show up mentally and emotionally to make others feel valued, and consider how our actions impact others. Role Overview This is a highly strategic role responsible for defining the Business Intelligence and Analytics agenda that drives company performance. The VP will lead Sortly’s intelligence framework, ensuring we have the right metrics, models, and insights to guide investments, market positioning, and operational decisions. You’ll lead a talented Go-to-Market Data and Product Analytics team, understanding that your primary mandate is transforming analytics into a competitive advantage. Anticipating trends, surfacing insights, and advising the executive team on the actions that will shape our future. Scope and Responsibilities: Team Vision and Leadership Define and communicate a compelling vision for Sortly’s BI & Analytics function—articulating its role as a strategic driver of company growth. Align the team’s priorities with broader business objectives to ensure maximum impact. Serve as a visible, engaged leader who mentors team members and models data-driven leadership. Enterprise Data & Analytics Strategy Define the long-term vision for business intelligence data analytics at Sortly, ensuring alignment with business goals and market opportunities. Establish the company’s data and insight priorities. What we measure, why it matters, and how it drives outcomes. Build frameworks for tracking business performance that enable faster, more confident decision-making. Identify emerging data opportunities (internal and external) to unlock new growth levers. Executive Advisory & Business Partnership Act as a thought partner to the CEO, CRO, CPO, providing insight-driven perspectives on growth, customer behavior, and market dynamics. Lead strategic analysis to evaluate new market opportunities, product strategies, and GTM investments. Anticipate risks and recommend mitigation strategies based on data trends. Transforming Insights into Action Build and champion a culture of data literacy and evidence-based decision-making across all functions. Drive the development of advanced analytics models (predictive, prescriptive, scenario planning) to guide strategic choices. Translate complex analytics into clear, actionable narratives that inspire confidence and mobilize action. Enabling Scalable Decision-Making Lead and manage the Data Engineering to ensure the company’s data infrastructure can support sophisticated, real-time analytics at scale. Oversee the creation of self-service analytics tools and executive dashboards that keep leaders focused on the right levers. Ensure data governance, integrity, and security are foundational to every analytics initiative. 10+ years in business intelligence, analytics, or strategy roles, with 5+ years leading high-performing teams. Proven success in shaping enterprise analytics strategy in a high-growth SaaS or technology environment. Deep expertise in GTM and product analytics, with a strong grasp of SaaS metrics, customer lifecycle analysis, and ARR growth levers. Track record of influencing executive decision-making through insight-driven strategy. Mastery of BI tools (Looker, Tableau, etc.), SQL, and data storytelling for senior audiences. Preferred: Experience in corporate strategy, management consulting, or investment analysis. Familiarity with the modern data stack (GBQ, dbt, Fivetran) and advanced analytics techniques. MBA or advanced degree in analytics, economics, or a related field. Why Sortly? Lead a function that sits at the heart of company strategy and growth. Work directly with the executive team to shape the future of a fast-growing SaaS company. Join a culture that RISEs (Real, Inspiring, Smart, Empathetic) together. Annual off-site retreats Home office stipend 401k match Yearly learning and development reimbursement Annual Salary: $220,00 - 300,000 The salary band outlined reflects compensation levels that are competitively benchmarked based on geographic location. Where an individual may fall within this band is determined by market data specific to their location, ensuring fairness and alignment with our compensation philosophy.

Lead and scale a customer success team while managing a small strategic book of business to drive adoption, retention, and expansion. | 5+ years SaaS Customer Success experience, 3+ years people management, strong operational skills, and experience in a high-growth SaaS environment. | ABOUT SORTLY Sortly is a simple, multi-device inventory management solution. Our visual & intuitive approach to inventory enables thousands of SMBs and teams within iconic corporations, government entities, music bands & sports teams to stay on top of their consumables, assets, and material things. With over 8,000 five-star ratings in the App Store and a net promoter score greater than 55, our impressive growth has primarily been driven by organic sources and word of mouth. We are profitable, financially independent, and primed to scale within our $20B market! We are proudly a distributed and remote-first company since inception with teams across 4 countries. OUR VALUES Real - We lead with authenticity, show transparency through being honest and clear, and take accountability by owning our actions and outcomes. Inspiring - We think big, empower others to achieve their best, and celebrate wins by recognizing large and small contributions. Smart - We demonstrate First Principles thinking by always asking “why” and seek to understand deeply, embrace growth mindset and drive decisions with data. Empathetic - We are humble and listen with an open mind, show up mentally and emotionally to make others feel valued, and consider how our actions impact others. Who You Are You are a strategic, empathetic, and performance-driven leader who thrives in a player-coach environment. You bring deep experience in customer success and are ready to lead, scale, and elevate a team of CSMs while maintaining hands-on engagement with a small, strategic book of business. You know how to inspire, coach, and hold accountable a team, while building scalable success motions that drive adoption, retention, and expansion across the SMB and Mid-Market customer base. What You’ll Do While you will manage a small number of customer relationships, your primary responsibilities lie in team leadership, strategic execution, and cross-functional influence. Team Leadership (~70%) Hire, mentor, and lead a high-performing CS team Provide regular coaching and 1:1s to drive growth and engagement Set performance goals, track KPIs (NRR, churn, CSAT), and lead quarterly reviews Partner with senior leadership to shape career paths, development plans, and feedback frameworks Collaborate on scalable CS strategies with senior leaders Foster a customer-centric culture rooted in outcomes and Sortly’s values Customer Strategy & Operations Design and optimize CS processes: playbooks, journeys, and engagement models Lead initiatives to improve retention, reduce churn, and drive expansion Oversee onboarding, health monitoring, and success planning Represent CS in executive forums, sharing performance insights and opportunities Cross-Functional Collaboration Partner with Sales, Product, Support, and RevOps to align on customer experience Champion the voice of the customer to influence roadmap and GTM strategies Player (~30%) Manage a small book of high-value accounts to model best practices Lead renewals, QBRs, and proactive value delivery Test and iterate on new playbooks before team-wide rollout Qualifications and What Sets You Apart 5+ years of SaaS Customer Success experience, including full-lifecycle ownership for SMB or Mid-Market accounts. Ideally in the $5-25k/yr ACV range Excellent cross-functional collaboration skills with a bias for over-communication and ability to navigate change management in a quickly growing organization. 3+ years of people management experience leading a CS or similar customer-facing team. Strong operational chops and experience owning or building CS processes and motions A track record of driving measurable customer outcomes (NRR, expansion, CSAT) Strong interpersonal and communication skills - you lead with empathy and clarity Experience in a fast-paced, high-growth SaaS environment, ideally between 50-150 employees Bonus: Familiarity with inventory, supply chain, or operational tools WHY JOIN SORTLY Opportunity to work with a passionate and dedicated team A culture that fosters innovation, growth, and collaboration Competitive salary and benefits package Chance to make a significant impact on the future of inventory management Annual off-site retreats Home office stipend 401k match Yearly learning and development reimbursement Annual salary: $125,000 - $185,000 On-target earnings: $144,000 - $213,000 The salary band outlined above reflects compensation levels that are competitively benchmarked based on geographic location. Where an individual may fall within this band is determined by market data specific to their location, ensuring fairness and alignment with our compensation philosophy.

As Director of Product Marketing, you will own the strategy and execution for how Sortly’s products are positioned, launched, and scaled in the market. This role is critical in shaping Sortly’s narrative, driving customer adoption, and enabling revenue growth. | The role requires 7-10 years of product marketing experience with a proven record of driving growth in B2B SaaS environments. Expertise in crafting go-to-market strategies and strong analytical skills are essential. | ABOUT SORTLY Sortly is a simple, multi-device inventory management solution. Our visual & intuitive approach to inventory enables thousands of SMBs and teams within iconic corporations, government entities, music bands & sports teams to stay on top of their consumables, assets, and material things. With over 8,000 five-star ratings in the App Store and a net promoter score greater than 55, our impressive growth has primarily been driven by organic sources and word of mouth. We are profitable, financially independent, and primed to scale within our $20B market! We are proudly a distributed and remote-first company since inception with teams across 4 countries. OUR VALUES Real - We lead with authenticity, show transparency through being honest and clear, and take accountability by owning our actions and outcomes. Inspiring - We think big, empower others to achieve their best, and celebrate wins by recognizing large and small contributions. Smart - We demonstrate First Principles thinking by always asking “why” and seek to understand deeply, embrace growth mindset and drive decisions with data. Empathetic - We are humble and listen with an open mind, show up mentally and emotionally to make others feel valued, and consider how our actions impact others. ABOUT THE ROLE As Director of Product Marketing, you will own the strategy and execution for how Sortly’s products are positioned, launched, and scaled in the market. This role is critical in shaping Sortly’s narrative, driving customer adoption, and enabling revenue growth. You will develop compelling messaging, lead go-to-market (GTM) strategies, and collaborate across teams to establish Sortly as the leader in inventory and asset management solutions. WHAT YOU'LL DO Go-to-Market Leadership: Develop and execute global GTM strategies for new products, features, and market segments. Positioning & Messaging: Define clear, differentiated value propositions and ensure consistent messaging across all channels and materials. Market & Customer Insights: Lead market research and competitive analysis to identify trends, customer needs, and opportunities. Enablement & Collateral: Create impactful marketing and sales materials—including case studies, whitepapers, webinars, and videos—to support internal teams and engage external audiences. Cross-Functional Collaboration: Partner with product, sales, and marketing teams to align roadmaps and deliver integrated campaigns that drive adoption and retention. Performance Optimization: Establish KPIs, analyze campaign performance, and refine strategies to maximize ROI and growth. REQUIREMENTS 7–10 years of product marketing experience with a proven record of driving growth in B2B SaaS environments. Expertise in crafting GTM strategies, leading product launches, and enabling sales teams. Strong analytical and storytelling skills with the ability to translate data and insights into actionable plans. Experience in inventory management, asset tracking, or procurement solutions is highly desirable. Comfortable operating in fast-paced, dynamic environments and managing multiple initiatives simultaneously. WHY JOIN SORTLY Opportunity to work with a passionate and dedicated team A culture that fosters innovation, growth, and collaboration Competitive salary and benefits package Chance to make a significant impact on the future of inventory management Annual off-site retreats Home office stipend 401k match Yearly learning and development reimbursement Annual Salary: $160,000 - $190,000 The salary band outlined above reflects compensation levels that are competitively benchmarked based on geographic location. Where an individual may fall within this band is determined by market data specific to their location, ensuring fairness and alignment with our compensation philosophy.