Sophie Society Co.

Respond to customer inquiries, manage online reputation, build and engage community, collect feedback, and create support materials. | Excellent communication skills, customer support or community management experience, knowledge of Amazon PPC is a big advantage, ability to work remotely and stay solution-focused. | Are you passionate about creating positive customer experiences and building vibrant communities? We’re looking for a proactive person to be the first voice our customers hear and the heart of our community. If you’re great at solving problems, building connections, and managing conversations, this role is for you. You’ll handle customer questions, manage our online reputation, and help grow a positive, engaged community. Your feedback will help shape our products and services, and you’ll work closely with marketing and product teams to keep things moving. What You’ll Do • Respond quickly and clearly to customer questions and enquiries • Monitor and respond to feedback across social media and review sites • Build and engage a vibrant community • Collect and share customer feedback to improve our offerings • Create helpful resources and support materials What We’re Looking For • Excellent written and verbal communication skills in English • Experience in customer support or community management • Knowledge of Amazon PPC advertising (big advantage) • Ability to stay calm and solution-focused • Comfortable with social media and online tools • Self-starter who thrives working remotely Why Join Us? • Fully remote with flexible hours that fit your lifestyle • Full time role with salary of up to $3,000 USD per month* • Be part of a supportive team that values your ideas and growth • Annual company retreat • Compensation is based on your experience and expertise. Sophie Society has helped 2000+ brands, handled 2400+ different product launches and generated over $200 million in ad revenue. We are also hosts of the world's most attended digital event on Amazon PPC - The profitable PPC Challenge. Yes, loud and proud :)

Manage and optimize Amazon PPC campaigns for multiple brands while owning client relationships and contributing to team growth. | At least 2 years of Amazon PPC advertising experience with proven success managing multiple brand campaigns and excellent client communication skills. | Note: The job is a remote job and is open to candidates in USA. Sophie Society Co. is a leading company in Amazon PPC strategy, having supported over 2000 brands and generated significant ad revenue. They are seeking a Senior Amazon PPC Strategist to manage and optimize PPC strategies for multiple brands while fostering client relationships and contributing to a high-achieving team environment. Responsibilities • Manage and optimize Amazon PPC strategy for 15 to 18 brands. Hands On! • Own client relationships—strategy calls, reporting, and communication. • Take on leadership opportunities as you grow within Sophie Society. • Be part of a tight-knit, high-achieving team that genuinely supports each other. Skills • At least 2 years of experience in Amazon PPC advertising with a proven track record of success while managing Amazon PPC campaigns and had successfully managed a portfolio of brands • Full-time team player that’s interested in actively contributing in a mastermind environment • Willing to learn and implement the Sophie PPC strategies • Curious with the ability to understand the various problems that arise in an Amazon brand outside of the domain of PPC • Excellent written and oral communication skills in English. • Have experience providing excellent client communication, including monitoring and managing client messages, complaints, and requests • Own Amazon FBA business and agency experience are a plus Benefits • 21 paid days off + annual birthday leave off • Potential to grow and lead your own team • Paid coworking space if preferred • Company provided mic and camera setup • Paid yearly company retreat • Access to some of the top industry online events • We organize an Amazon PPC event called “The Profitable PPC Challenge” where you can learn from thought leaders and eventually be promoted to the status of a mentor • Knowledge sharing is in our DNA - every two weeks we go DEEP into Amazon PPC and what is working now and what isn’t. Our strategies do not come from top 10 blogs, but straight from our tests, experiments and actions on Amazon. • Access to a massive internal knowledge base • 100% remote • We maintain a fun & dynamic remote work environment Company Overview • Founded by a fellow brand owner and scientist, Sophie Society takes a truth-finding approach to discovering what works on Amazon today. It was founded in 2019, and is headquartered in Hopewell, New Jersey, USA, with a workforce of 11-50 employees. Its website is https://www.sophiesociety.com/.