Sonrava Health

The Patient Support Coordinator communicates with patients regarding their dental treatment and appointment scheduling while managing a high volume of calls related to various insurance plans. They also follow up on patients with incomplete care and educate customers about available plans and services. | Candidates should be prepared to learn dental terminology and procedures to effectively support patients. Experience with Denticon and Genesys is preferred, and candidates must be available to work Monday to Friday remotely. | Overview The Patient Support Coordinator is responsible for creating an outstanding experience at every interaction for both new and existing customers and through collaboration with the dental offices being supported. Team should have or be prepared to learn dental terminology and procedures to support the education of our patients and the completion of their care. Responsibilities Effectively communicate with patients who need to complete dental treatment or have questions regarding dental needs and scheduling their appointments. Handle high volume of calls regarding Denti-Cal, Medicaid, HMO, PPO and other Insurances. Effectively navigate systems to lookup existing patients’ information in our dental systems Aggressive outbound calls efforts and follow ups on patients with incomplete care including any missed or cancelled appointments. Foster a strong, professional, and positive communication with all peers and customers including dental office team members being supported. Patient Support Coordinators should surpass quality assurance, productivity, and dependability expectations. Follow best practices and adherence to pre-approved procedures in escalating patient concerns. Educate new and existing customers of any available plans, products, and services. Ability to multi-task, this includes knowledge of multiple plans and different levels of benefits within each plan. Use of analysis and solid commitment to solve customer problems, includes working independently and make solid decisions. Possess an assertive work ethic and is comfortable overcoming objections aimed to increase performance conversions. Willing to have fun and engage in a high energy and collaborative work environment, accessible and knowledgeable Leadership Team Ability to remain focused and productive each day though tasks may be repetitive. Patient Support Coordinators will be an extension of the dental offices located nationwide. Patient Support Coordinators will support building provider schedules through their partnership with the offices they support. All candidates will be managed to KPIs with regards to inbound and outbound calls and appointment bookings Experience with using Denticon and Genesys is highly preferred. Must be available to work Monday – Friday remotely with a private workspace and secure internet connection adhering to policies. Sonrava Health offers a competitive benefit package designed to enhance the lives of our employees. Employees are eligible for benefits based on their full-time status. Part-time positions are also available. Must be available from 7AM – 6PM Eastern, Central and Pacific time. Paid Time Off (PTO) Medical and dental insurance Vision coverage 401K plan Highly competitive salaries KPI based incentive programs. Outstanding professional training Exceptional growth and career advancement opportunities

Manage customer portfolios by building strong relationships, supporting sales and brokers, ensuring timely delivery of solutions, and tracking account metrics. | Requires knowledge of marketing principles, strong analytical, organizational, interpersonal, numerical, verbal communication and presentation skills, and ability to work under pressure. | Overview Marketing Account Manager will be responsivle for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functioning internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Responsibilities Complete sales related marketing projects that includes running proposals and reports Providing assistance to sales representatives and the broker community Providing enrollment support to brokers and clients Operate as the lead point of contact for any and all matters specific to your customers Build and maintain strong, long-lasting customer relationships Develop a trusted advisor relationship with key customer brokers and clients Assisting in the servicing of current brokers and clients day to day needs Ensure the timely and successful delivery of our solutions according to customer needs and objectives Communicate clearly the progress of monthly/quarterly initiatives to internal and external brokers, agents and clients Forecast and track key account metrics Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment Assist with high severity requests or issue escalations as needed Qualifications Knowledge of marketing principals Ability to work under pressure to meet deadlines and attention to detail Excelent analytical skills Organizational skills Interpersonal skills Numerical skills Verbal communication skills Effective presentation skills Ability to learn and navigate the companies computer systems Demonstrate ability to solve problems and suggest appropriate solutions Highly self-motivated