Solace

Manage and optimize HRIS systems and workflows to support HR functions and improve operational efficiency. | 4 to 6 years HRIS experience with strong Workday configuration skills and interest in AI automation. | About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Bloomberg funding announcement here. About the Role This is the person who owns the technology and systems layer that the entire People function runs on and who partners directly with our Total Rewards & Infrastructure Lead to build the compensation infrastructure the company needs to scale. You'll own Workday from the inside out — not transactions, but architecture. You'll design how the system works, build the automations that eliminate manual work, and identify where AI can make the People function smarter and faster. Alongside that you'll be a key partner on compensation work — building the data infrastructure that powers how we pay, level, and retain people. This is a high ownership role on a small team where what you build will be felt across the entire company. What You'll Own Workday Architecture & Configuration Own the business process framework inside Workday — how approvals route, how tasks trigger, how workflows sequence across the employee lifecycle Configure and maintain security roles so the right people have access to the right data Build and maintain custom reports and calculated fields that feed compensation decisions, headcount tracking, and org management Design and maintain integrations between Workday and our broader People tech stack — payroll, Pulley, and Ashby — so data flows automatically without manual reconciliation Audit and continuously improve system configuration as the org grows and business needs change Serve as the internal Workday expert — the person who knows what the system can do and pushes us to actually use it AI & Automation Identify manual, repetitive workflows across the People function and build automations that eliminate them Evaluate and implement AI tools relevant to People Operations, compensation, and systems administration Partner with the Total Rewards & Infrastructure Lead to build and execute a People AI roadmap Stay close to what Workday is releasing natively on AI and automation and bring those capabilities in-house Compensation Infrastructure Support Build and maintain the data infrastructure that powers compensation decisions — salary bands, job architecture, and leveling frameworks Support the annual compensation review cycle from a systems and data perspective Maintain equity administration in Pulley and ensure clean data across grant history, vesting schedules, and terminated employee records Partner with Total Rewards & Infrastructure Lead on compensation modeling and scenario analysis as we scale What We're Looking For 4 to 6 years of experience in an HRIS or People Systems role inside a high growth company Deep hands on Workday experience — you have configured business processes, built security roles, designed integrations, and written calculated fields. Using it is not enough Genuine excitement about AI and automation in the People space — you have a point of view on where this is going and you want to build it Experience with equity administration platforms, Pulley experience a plus Enough comfort with compensation data to be a real partner on comp architecture and modeling Low ego, high output — you build what doesn't exist without needing a perfect brief Startup mindset — you move fast, figure things out, and don't wait to be told Why This Role You're joining at the moment the foundation gets built. The People systems and compensation infrastructure decisions made in this role over the next 12 to 18 months will shape how Solace operates for years. You'll have direct access to leadership, real ownership over critical systems, and the opportunity to bring AI into a People function that is genuinely open to doing things differently. If you want to build something that matters, this is it. Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

Build and lead Strategy & Operations function to improve scalability and operational efficiency through strategic initiatives and performance measurement. | Strong analytical background with proven management consulting or high-growth operations experience, ownership mindset, and ability to work with experts. | About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Bloomberg funding announcement here. About the role We are building Solace's Strategy & Operations function, and this is the first hire on the team. You will not be inheriting a playbook. You will be writing it. The function exists to make Solace run better as it scales. That means going deep on the operational problems that matter most, designing what needs to change, and then partnering with department leaders to actually drive the change. The job is weighted toward execution. We are not looking for someone who produces recommendations and walks away. We are looking for someone who can diagnose a problem with rigor and then stay engaged until the new way of operating is durable. To start, you will work across three areas: scaling our CX operation, running a cross-functional operational diagnostic to identify where Solace's biggest scale gaps are, and helping stand up operational infrastructure for highly specialized functions. The mix will shift as we learn what matters most. This is a high-trust role with a wide aperture. You will work directly with the CX leadership team, partner closely with leaders across the company, and have meaningful exposure to the executive team. As the function grows, you will have the opportunity to build and lead a team of your own. What you will do Own end-to-end strategic and operational initiatives: From problem definition through implementation and measurement. Partner with department leaders: Diagnose where their operations need to evolve for the next stage of scale, and co-own the work to get them there. This includes working closely with clinical leadership to design "lighter-touch" workflows that respect clinical judgment while ensuring efficiency. Build the analytical foundation: Create frameworks for measuring operational performance across functions to replace decisions currently made by intuition. Lead specific workstreams: Drive company efficiency, measure AI integration impact, and identify upstream drivers of CX volume to solve problems before they reach agents. Run cross-functional projects: Take ownership of scale initiatives where no single department owns the outcome. Shape the S&O function: Define how this team operates, how it engages with the rest of the company, and what profiles we hire next. Who you are We are open on background. The strongest candidates we have seen tend to come from one of three paths: top-tier management consulting, high-growth operating roles where you built or scaled a function, or doing something really hard. What matters more than the resume shape is the track record. Specifically, you have: A strong analytical foundation: You can structure ambiguous problems, build the model or the framework that makes them tractable, and pressure-test your own conclusions before someone else does. Operational instincts: You understand that the gap between a good recommendation and a working operation is enormous, and you are energized by closing that gap rather than handing it off. Credibility with highly specialized experts: You can sit in a room with a department head, push them on how their function actually works, and have them come away feeling like the conversation made their operation better, not threatened. A bias to ownership: You measure your success by whether the change you drove is still working six months after you moved on. Comfort with ambiguity and white space: There is no template for this role. You will be making judgment calls about what to work on, how to scope it, and when to declare it done. Strong written and verbal communication: You can write a one-pager that an executive can act on in five minutes, and you can run a working session that gets a cross-functional team to a decision. Nice to have Experience in healthcare, regulated industries, or services businesses with a human delivery model. Experience building an S&O, BizOps, or Chief of Staff function from scratch. Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

Manage and support a customer experience team by resolving client and advocate issues, tracking feedback, and improving the customer journey. | Experience managing CX/support teams in high-growth environments, technical fluency with tools like Zendesk, strong troubleshooting and feedback skills, and ability to handle emotional volatility. | Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health About the Role As a Customer Experience Manager for Solace, you will be managing team members and through feedback and action, you’ll be supporting our team in getting people the help they need on their healthcare journey. In this role, you will work with our representative, clients and advocates, supporting them in numerous ways. From appointment confirmations to in-depth troubleshooting, to coming up with creative solutions that resolve any issues that our clients and advocates encounter. You will also share and track feedback so that we can make Solace a world-class experience for all of our users. About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Wall Street Journal funding announcement here. What You’ll Do • Learn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience • Use the resources we supply to provide world-class CS to our clients and advocates • Help us to gather and track feedback in order to work toward the constant improvement of our customer’s experience and our platform • Build strong relationships with our clients and advocates, helping them feel heard and understood • Take action based on the feedback you receive by reporting issues and sharing detailed notes • Resolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat What You Bring to the Table • Empathy deepened by rigor: You feel what the customer feels and still demand measurable results. • A track record of managing CX or support teams in a high-growth, high-stakes environment; you’ve hired, coached, and, when necessary, parted ways with underperformers. • Obsessive attention to detail; you spot the missing comma and the systemic process gap in the same glance. • Technical fluency: you debug browser quirks one minute and wire up a Zendesk trigger the next. (We love a manager who can read an error log.) • A troubleshooting mindset and the creativity to invent solutions when no template exists. • Feedback fluency: you give it early, receive it gratefully, and turn it into fuel for improvement. • Comfort with emotional volatility: whether a patient is panicked about a surgery or an advocate is juggling competing priorities, you stay calm, incisive, and relentlessly constructive. • Bias for action: if something drags our customers down, you flag it loud, propose the fix, and own the follow-through. • Startup reflexes: priorities shift, ambiguity reigns, and the only constant is the mandate to make things better fast This is a remote position. Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

As a Clinical Operations Associate, you will bridge clinical excellence with operational execution, ensuring clinical programs deliver exceptional value to patients. You will design and implement processes that allow clinical services to grow while maintaining personalized care. | Candidates should have 2+ years of experience in healthcare settings and an intuitive understanding of operational execution. Familiarity with healthcare operations and a bias toward action are essential. | Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health About the Role As a Clinical Operations Associate at Solace, you will be instrumental in bridging clinical excellence with operational execution. Reporting directly to our Chief Medical Officer, you will ensure that our clinical programs deliver exceptional value to patients while maintaining the highest standards of quality and compliance. This is a unique opportunity to help shape how healthcare advocacy operates at scale. You'll work on high-visibility initiatives that directly impact patient outcomes and have direct exposure to senior leadership. About Solace 🔥 Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Wall Street Journal funding announcement here. What You'll Do Be autonomous. You’ll take full ownership of your work, and you take responsibility for every last detail, every step of the way Work with small multi-disciplinary teams. You’ll partner closely with engineering, product, and business folks to find elegant solutions to clinical challenges Design and implement processes that allow our clinical services to grow without sacrificing the personalized care that defines Solace Actively contribute to maintaining and elevating our clinical standards, serving as a guardian of quality in everything we deliver Convert high-level clinical strategies into executable plans with clear metrics and accountability What You Bring 2+ years in healthcare settings (hospitals, clinics, health tech startups, or consulting) An intuitive understanding of what it takes to bring a plan to life Highly adept with various software including CRM systems A bias toward action and execution Familiarity with healthcare operations, including patient flow, quality metrics, and regulatory requirements Ability to see both the big picture and granular details, understanding how individual processes impact overall patient experience This is a remote position. Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

As a Clinical Operations Associate, you will bridge clinical excellence with operational execution, ensuring clinical programs deliver exceptional value to patients. You will design and implement processes for growth while maintaining personalized care and quality standards. | Candidates should have 2+ years of experience in healthcare settings and an intuitive understanding of operational execution. Familiarity with healthcare operations and a bias toward action are essential. | Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health About the Role As a Clinical Operations Associate at Solace, you will be instrumental in bridging clinical excellence with operational execution. Reporting directly to our Chief Medical Officer, you will ensure that our clinical programs deliver exceptional value to patients while maintaining the highest standards of quality and compliance. This is a unique opportunity to help shape how healthcare advocacy operates at scale. You'll work on high-visibility initiatives that directly impact patient outcomes and have direct exposure to senior leadership. About Solace 🔥 Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Wall Street Journal funding announcement here. What You'll Do Be autonomous. You’ll take full ownership of your work, and you take responsibility for every last detail, every step of the way Work with small multi-disciplinary teams. You’ll partner closely with engineering, product, and business folks to find elegant solutions to clinical challenges Design and implement processes that allow our clinical services to grow without sacrificing the personalized care that defines Solace Actively contribute to maintaining and elevating our clinical standards, serving as a guardian of quality in everything we deliver Convert high-level clinical strategies into executable plans with clear metrics and accountability What You Bring 2+ years in healthcare settings (hospitals, clinics, health tech startups, or consulting) An intuitive understanding of what it takes to bring a plan to life Highly adept with various software including CRM systems A bias toward action and execution Familiarity with healthcare operations, including patient flow, quality metrics, and regulatory requirements Ability to see both the big picture and granular details, understanding how individual processes impact overall patient experience This is a remote position. Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.