Solace

Identify, engage, and build pipelines of top technical talent for engineering roles, partnering with hiring managers and managing multiple sourcing channels. | 2-5 years of technical sourcing or recruiting experience, proficiency with sourcing tools like LinkedIn Recruiter, and ability to run structured first-round screens. | Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health About the Role As a Technical Sourcer at Solace, you will be the engine that powers our engineering hiring. You’ll focus exclusively on sourcing, identifying, and engaging exceptional technical talent across Software Engineering, Data Engineering/Analytics, and Security. You’ll own the top of the funnel—building targeted pipelines, running structured first-round screens, and ensuring hiring managers receive high-quality, well-qualified candidates. This role is ideal for someone who thrives in a fast-moving startup, understands the nuances of technical roles, and loves the hunt: finding the right profiles, crafting compelling outreach, and building long-term relationships with top-tier talent. You will flex across multiple engineering searches with defined headcount targets and play a critical part in helping Solace scale. About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. What You’ll Do Source, identify, and engage top technical talent across Software Engineering, Data, and Security. Build and maintain strong pipelines for multiple engineering searches with clear headcount targets. Run structured first-round recruiter screens to evaluate motivation, baseline technical fit, and alignment with Solace’s values. Partner closely with hiring managers to deeply understand technical requirements and refine search strategies. Develop creative sourcing approaches using LinkedIn Recruiter, GitHub, Slack communities, technical forums, and nontraditional channels. Maintain clean and organized pipelines in our ATS (Ashby), ensuring timely communication and accurate tracking. Deliver clear, concise candidate summaries and insights to help hiring managers make confident decisions. Continuously experiment with outreach strategies to improve response rates and candidate quality. Build long-term relationships with high-potential candidates for future hiring needs. What We’re Looking For 2-5 years of technical sourcing or recruiting experience, ideally within a high-growth or early-stage startup. Track record of sourcing strong engineering talent across at least one domain (Software, Data, Security, etc.). Skilled in creative search techniques, Boolean logic, and navigating LinkedIn Recruiter and other sourcing tools. Ability to run structured and professional first-round screens with clarity and confidence. Highly organized, detail-oriented, and strong at managing multiple pipelines simultaneously. A proactive, resourceful problem solver who understands urgency and owns outcomes. Curious, collaborative, and excited to partner with hiring managers to deeply understand technical roles. A genuine passion for the craft of sourcing and delivering high-quality talent pipelines. If you’re a technical sourcer who loves uncovering great talent, thrives in a high-energy environment, and wants to help build the future of healthcare, we’d love to connect. Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

Design, build, and maintain scalable backend services and APIs, contribute to frontend code as needed, and take full ownership of product workflows from design through deployment. | 5+ years backend development experience with TypeScript/Node.js expertise, some frontend React exposure, strong API and database design skills, and ability to work autonomously in a startup environment. | Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health About the Role As a Senior Backend Engineer, you'll join a spectacularly talented team of fellow engineers—but you will also be expected to independently own your product workflow from initial design requirements through deployment. You will be expected to move aggressively, and you will commit code daily, but you'll get that rush of seeing your work in the wild with live users on a regular basis as you build a revolutionary product from scratch. You are an experienced engineer who can identify problems and architect the highest-quality solutions. You are curious and enjoy working on ambiguous problems where the solutions are not (yet) well-defined. You take pride in your craft, have impeccable communication skills, and you absorb feedback exceptionally well. You aren't afraid to make mistakes and learn from them. Above all, you enjoy taking ownership and are stifled by large organizations. About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We're intense, and we like it that way. What You'll Do Design and build scalable services and APIs to drive existing and new features for web applications. Architect and maintain robust backend systems, database models, and infrastructure that power our platform. Analyze product requirements and produce high-quality, production-ready code with a focus on system reliability and performance. Maintain the health of our systems and codebase, refactor and make improvements, and keep our systems robust and resilient. Jump into frontend code when needed to support the team and ship features end-to-end. Be autonomous. You'll take full ownership of your work, and you take responsibility and accountability for every last detail, every step of the way. Be a collaborator. You'll work with other engineers and cross-functional partners in product and design to build a world-class product and lead new initiatives to improve our user experience. Write clear specs to ensure product/code quality for stress-free deployment. Drive large releases to production on a continuous deployment cadence. What You Bring to the Table Experience working in a start-up environment. 5+ years of relevant experience in backend development with some frontend exposure. Strong fundamentals in API design, database architecture, and distributed systems. Expertise in Typescript/Node and backend frameworks. Comfort with React and frontend technologies—you can jump in and contribute when needed, even if it's not your primary focus. An intuitive understanding of what it takes to create performant, scalable systems that power delightful user experiences. Strong communication skills that help you influence product direction and help collaborative visions come to life. Extreme bias toward action and execution. You get antsy if you're not writing code, improving the codebase, and vigilantly enhancing the systems that represent the big-thinking work. Our Tech Stack Typescript across all our applications NestJS API with TypeORM Postgres Redis Heroku React (for when you need to dabble on the frontend) Custom UI library built on shadcn Tailwind Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

Manage and support a customer experience team by resolving client and advocate issues, tracking feedback, and improving the customer journey. | Experience managing CX/support teams in high-growth environments, technical fluency with tools like Zendesk, strong troubleshooting and feedback skills, and ability to handle emotional volatility. | Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health About the Role As a Customer Experience Manager for Solace, you will be managing team members and through feedback and action, you’ll be supporting our team in getting people the help they need on their healthcare journey. In this role, you will work with our representative, clients and advocates, supporting them in numerous ways. From appointment confirmations to in-depth troubleshooting, to coming up with creative solutions that resolve any issues that our clients and advocates encounter. You will also share and track feedback so that we can make Solace a world-class experience for all of our users. About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Wall Street Journal funding announcement here. What You’ll Do • Learn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience • Use the resources we supply to provide world-class CS to our clients and advocates • Help us to gather and track feedback in order to work toward the constant improvement of our customer’s experience and our platform • Build strong relationships with our clients and advocates, helping them feel heard and understood • Take action based on the feedback you receive by reporting issues and sharing detailed notes • Resolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat What You Bring to the Table • Empathy deepened by rigor: You feel what the customer feels and still demand measurable results. • A track record of managing CX or support teams in a high-growth, high-stakes environment; you’ve hired, coached, and, when necessary, parted ways with underperformers. • Obsessive attention to detail; you spot the missing comma and the systemic process gap in the same glance. • Technical fluency: you debug browser quirks one minute and wire up a Zendesk trigger the next. (We love a manager who can read an error log.) • A troubleshooting mindset and the creativity to invent solutions when no template exists. • Feedback fluency: you give it early, receive it gratefully, and turn it into fuel for improvement. • Comfort with emotional volatility: whether a patient is panicked about a surgery or an advocate is juggling competing priorities, you stay calm, incisive, and relentlessly constructive. • Bias for action: if something drags our customers down, you flag it loud, propose the fix, and own the follow-through. • Startup reflexes: priorities shift, ambiguity reigns, and the only constant is the mandate to make things better fast This is a remote position. Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

As a Clinical Operations Associate, you will bridge clinical excellence with operational execution, ensuring clinical programs deliver exceptional value to patients. You will design and implement processes that allow clinical services to grow while maintaining personalized care. | Candidates should have 2+ years of experience in healthcare settings and an intuitive understanding of operational execution. Familiarity with healthcare operations and a bias toward action are essential. | Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health About the Role As a Clinical Operations Associate at Solace, you will be instrumental in bridging clinical excellence with operational execution. Reporting directly to our Chief Medical Officer, you will ensure that our clinical programs deliver exceptional value to patients while maintaining the highest standards of quality and compliance. This is a unique opportunity to help shape how healthcare advocacy operates at scale. You'll work on high-visibility initiatives that directly impact patient outcomes and have direct exposure to senior leadership. About Solace 🔥 Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Wall Street Journal funding announcement here. What You'll Do Be autonomous. You’ll take full ownership of your work, and you take responsibility for every last detail, every step of the way Work with small multi-disciplinary teams. You’ll partner closely with engineering, product, and business folks to find elegant solutions to clinical challenges Design and implement processes that allow our clinical services to grow without sacrificing the personalized care that defines Solace Actively contribute to maintaining and elevating our clinical standards, serving as a guardian of quality in everything we deliver Convert high-level clinical strategies into executable plans with clear metrics and accountability What You Bring 2+ years in healthcare settings (hospitals, clinics, health tech startups, or consulting) An intuitive understanding of what it takes to bring a plan to life Highly adept with various software including CRM systems A bias toward action and execution Familiarity with healthcare operations, including patient flow, quality metrics, and regulatory requirements Ability to see both the big picture and granular details, understanding how individual processes impact overall patient experience This is a remote position. Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

As a Clinical Operations Associate, you will bridge clinical excellence with operational execution, ensuring clinical programs deliver exceptional value to patients. You will design and implement processes for growth while maintaining personalized care and quality standards. | Candidates should have 2+ years of experience in healthcare settings and an intuitive understanding of operational execution. Familiarity with healthcare operations and a bias toward action are essential. | Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health About the Role As a Clinical Operations Associate at Solace, you will be instrumental in bridging clinical excellence with operational execution. Reporting directly to our Chief Medical Officer, you will ensure that our clinical programs deliver exceptional value to patients while maintaining the highest standards of quality and compliance. This is a unique opportunity to help shape how healthcare advocacy operates at scale. You'll work on high-visibility initiatives that directly impact patient outcomes and have direct exposure to senior leadership. About Solace 🔥 Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Wall Street Journal funding announcement here. What You'll Do Be autonomous. You’ll take full ownership of your work, and you take responsibility for every last detail, every step of the way Work with small multi-disciplinary teams. You’ll partner closely with engineering, product, and business folks to find elegant solutions to clinical challenges Design and implement processes that allow our clinical services to grow without sacrificing the personalized care that defines Solace Actively contribute to maintaining and elevating our clinical standards, serving as a guardian of quality in everything we deliver Convert high-level clinical strategies into executable plans with clear metrics and accountability What You Bring 2+ years in healthcare settings (hospitals, clinics, health tech startups, or consulting) An intuitive understanding of what it takes to bring a plan to life Highly adept with various software including CRM systems A bias toward action and execution Familiarity with healthcare operations, including patient flow, quality metrics, and regulatory requirements Ability to see both the big picture and granular details, understanding how individual processes impact overall patient experience This is a remote position. Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.