Solace

Manage and support customer support teams, troubleshoot client issues, and improve customer experience through feedback and process improvements. | Experience managing customer support or CX teams in high-growth environments, strong technical troubleshooting skills, and excellent communication and empathy skills. | Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health About the Role As a Customer Experience Manager for Solace, you will be managing team members and through feedback and action, you’ll be supporting our team in getting people the help they need on their healthcare journey. In this role, you will work with our representative, clients and advocates, supporting them in numerous ways. From appointment confirmations to in-depth troubleshooting, to coming up with creative solutions that resolve any issues that our clients and advocates encounter. You will also share and track feedback so that we can make Solace a world-class experience for all of our users. About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Wall Street Journal funding announcement here. What You’ll Do Learn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience Use the resources we supply to provide world-class CS to our clients and advocates Help us to gather and track feedback in order to work toward the constant improvement of our customer’s experience and our platform Build strong relationships with our clients and advocates, helping them feel heard and understood Take action based on the feedback you receive by reporting issues and sharing detailed notes Resolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat What You Bring to the Table Empathy deepened by rigor: You feel what the customer feels and still demand measurable results. A track record of managing CX or support teams in a high-growth, high-stakes environment; you’ve hired, coached, and, when necessary, parted ways with underperformers. Obsessive attention to detail; you spot the missing comma and the systemic process gap in the same glance. Technical fluency: you debug browser quirks one minute and wire up a Zendesk trigger the next. (We love a manager who can read an error log.) A troubleshooting mindset and the creativity to invent solutions when no template exists. Feedback fluency: you give it early, receive it gratefully, and turn it into fuel for improvement. Comfort with emotional volatility: whether a patient is panicked about a surgery or an advocate is juggling competing priorities, you stay calm, incisive, and relentlessly constructive. Bias for action: if something drags our customers down, you flag it loud, propose the fix, and own the follow-through. Startup reflexes: priorities shift, ambiguity reigns, and the only constant is the mandate to make things better fast Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

Manage and optimize technical product initiatives, analyze data to support product decisions, and translate complex requirements into technical specifications. | 2-6 years of experience in a technical role with strong product ownership, proficiency with data querying and analysis, and excellent communication skills. | Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health About the Role As a Technical Product Manager at Solace, you’ll take ownership of building and optimizing the systems that power our user experience and internal operations. You’ll operate at the intersection of data, product, and operations—diving deep into the funnel, asking hard questions, and translating complexity into clarity. You’ll work cross-functionally with engineering, growth, care teams, and leadership to define, build, and launch features that drive measurable results. This is an ideal role for someone who loves building clean systems, thrives on details, and has the ambition to do their best work in a fast-moving startup environment. You understand that even in a "move fast and break things" culture, there are certain things that cannot break—and you take pride in your power of observation and instinct for quality to ensure they don’t. This role reports directly to the Head of Product. About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Wall Street Journal funding announcement here. What You’ll Do • Own and manage technical product initiatives from ideation through execution, ensuring each project drives meaningful business outcomes. • Analyze data, validate hypotheses, understand user behavior, and define success metrics using tools such as SQL and dashboards. • Develop a deep understanding of Solace’s user funnel and internal systems, and identify opportunities for optimization and automation. • Translate complex operational and data requirements into clear product specs and technical requirements for engineering. • Prioritize ruthlessly and align stakeholders across engineering, operations, and growth to ship features quickly and effectively. • Monitor the performance of released features and iterate based on data and user feedback. • Maintain clear documentation and communication across teams to ensure alignment and accountability. What You Bring to the Table • 2–6 years of experience as a Product Manager, Technical Product Manager, or in a highly technical role with strong product ownership—ideally at a fast-paced startup. • Comfort working with data and querying large datasets to uncover insights and support product decisions. • Strong analytical and systems-thinking skills—you enjoy breaking down messy problems and building scalable solutions. • Obsessive attention to detail—you catch what others miss and always seek to understand “how” and “why.” • Pride in ensuring that critical systems remain stable, even in high-velocity environments. • Ambition and drive to do your best work—you take ownership, seek growth, and push for excellence. • A user- and business-minded approach—you balance user needs with company goals. • Excellent communication skills and the ability to translate between technical and non-technical stakeholders. • Bonus: experience in consumer tech, healthcare, or building internal tools. Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

Manage and support a customer experience team by resolving client and advocate issues, tracking feedback, and improving the customer journey. | Experience managing CX/support teams in high-growth environments, technical fluency with tools like Zendesk, strong troubleshooting and feedback skills, and ability to handle emotional volatility. | Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health About the Role As a Customer Experience Manager for Solace, you will be managing team members and through feedback and action, you’ll be supporting our team in getting people the help they need on their healthcare journey. In this role, you will work with our representative, clients and advocates, supporting them in numerous ways. From appointment confirmations to in-depth troubleshooting, to coming up with creative solutions that resolve any issues that our clients and advocates encounter. You will also share and track feedback so that we can make Solace a world-class experience for all of our users. About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Wall Street Journal funding announcement here. What You’ll Do • Learn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience • Use the resources we supply to provide world-class CS to our clients and advocates • Help us to gather and track feedback in order to work toward the constant improvement of our customer’s experience and our platform • Build strong relationships with our clients and advocates, helping them feel heard and understood • Take action based on the feedback you receive by reporting issues and sharing detailed notes • Resolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat What You Bring to the Table • Empathy deepened by rigor: You feel what the customer feels and still demand measurable results. • A track record of managing CX or support teams in a high-growth, high-stakes environment; you’ve hired, coached, and, when necessary, parted ways with underperformers. • Obsessive attention to detail; you spot the missing comma and the systemic process gap in the same glance. • Technical fluency: you debug browser quirks one minute and wire up a Zendesk trigger the next. (We love a manager who can read an error log.) • A troubleshooting mindset and the creativity to invent solutions when no template exists. • Feedback fluency: you give it early, receive it gratefully, and turn it into fuel for improvement. • Comfort with emotional volatility: whether a patient is panicked about a surgery or an advocate is juggling competing priorities, you stay calm, incisive, and relentlessly constructive. • Bias for action: if something drags our customers down, you flag it loud, propose the fix, and own the follow-through. • Startup reflexes: priorities shift, ambiguity reigns, and the only constant is the mandate to make things better fast This is a remote position. Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

As a Clinical Operations Associate, you will bridge clinical excellence with operational execution, ensuring clinical programs deliver exceptional value to patients. You will design and implement processes that allow clinical services to grow while maintaining personalized care. | Candidates should have 2+ years of experience in healthcare settings and an intuitive understanding of operational execution. Familiarity with healthcare operations and a bias toward action are essential. | Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health About the Role As a Clinical Operations Associate at Solace, you will be instrumental in bridging clinical excellence with operational execution. Reporting directly to our Chief Medical Officer, you will ensure that our clinical programs deliver exceptional value to patients while maintaining the highest standards of quality and compliance. This is a unique opportunity to help shape how healthcare advocacy operates at scale. You'll work on high-visibility initiatives that directly impact patient outcomes and have direct exposure to senior leadership. About Solace 🔥 Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Wall Street Journal funding announcement here. What You'll Do Be autonomous. You’ll take full ownership of your work, and you take responsibility for every last detail, every step of the way Work with small multi-disciplinary teams. You’ll partner closely with engineering, product, and business folks to find elegant solutions to clinical challenges Design and implement processes that allow our clinical services to grow without sacrificing the personalized care that defines Solace Actively contribute to maintaining and elevating our clinical standards, serving as a guardian of quality in everything we deliver Convert high-level clinical strategies into executable plans with clear metrics and accountability What You Bring 2+ years in healthcare settings (hospitals, clinics, health tech startups, or consulting) An intuitive understanding of what it takes to bring a plan to life Highly adept with various software including CRM systems A bias toward action and execution Familiarity with healthcare operations, including patient flow, quality metrics, and regulatory requirements Ability to see both the big picture and granular details, understanding how individual processes impact overall patient experience This is a remote position. Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

As a Clinical Operations Associate, you will bridge clinical excellence with operational execution, ensuring clinical programs deliver exceptional value to patients. You will design and implement processes for growth while maintaining personalized care and quality standards. | Candidates should have 2+ years of experience in healthcare settings and an intuitive understanding of operational execution. Familiarity with healthcare operations and a bias toward action are essential. | Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health About the Role As a Clinical Operations Associate at Solace, you will be instrumental in bridging clinical excellence with operational execution. Reporting directly to our Chief Medical Officer, you will ensure that our clinical programs deliver exceptional value to patients while maintaining the highest standards of quality and compliance. This is a unique opportunity to help shape how healthcare advocacy operates at scale. You'll work on high-visibility initiatives that directly impact patient outcomes and have direct exposure to senior leadership. About Solace 🔥 Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Wall Street Journal funding announcement here. What You'll Do Be autonomous. You’ll take full ownership of your work, and you take responsibility for every last detail, every step of the way Work with small multi-disciplinary teams. You’ll partner closely with engineering, product, and business folks to find elegant solutions to clinical challenges Design and implement processes that allow our clinical services to grow without sacrificing the personalized care that defines Solace Actively contribute to maintaining and elevating our clinical standards, serving as a guardian of quality in everything we deliver Convert high-level clinical strategies into executable plans with clear metrics and accountability What You Bring 2+ years in healthcare settings (hospitals, clinics, health tech startups, or consulting) An intuitive understanding of what it takes to bring a plan to life Highly adept with various software including CRM systems A bias toward action and execution Familiarity with healthcare operations, including patient flow, quality metrics, and regulatory requirements Ability to see both the big picture and granular details, understanding how individual processes impact overall patient experience This is a remote position. Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.