SoFi

Analyze and optimize bankruptcy management processes, ensure regulatory compliance, collaborate with legal and technology teams, and support audits and system enhancements. | Bachelor’s degree, 3+ years in business analysis or risk management related to bankruptcy or collections, strong analytical skills, and knowledge of bankruptcy laws. | Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: We are seeking a detail-oriented and analytical Business Analyst, Bankruptcy Management to support our organization's efforts in managing consumer bankruptcies. In this role, you will partner closely with legal, operations, risk, and technology teams to analyze bankruptcy processes, ensure compliance with regulatory requirements, optimize workflows, and identify and mitigate risks. This position is ideal for someone with a strong understanding of bankruptcy proceedings, a pulse on the regulations around bankruptcies and state receiverships with respect to collections, and an eye for business process improvement around high-risk processes. What you’ll do: Analyze end-to-end bankruptcy management processes (Chapters 7, 11, 13, etc.) across lending products, systems and teams to identify inefficiencies, risks, and opportunities for automation or enhancement. Collaborate with operations teams, legal counsel, and third-party servicers to ensure compliance with regulatory requirements and company policies. Work with product and technology teams to translate business requirements into technical specifications for system improvements and automation. Assist in system testing, validation, and implementation of bankruptcy-related enhancements or regulatory updates. Monitor bankruptcy law changes, industry best practices, and regulatory developments to ensure continued compliance and process alignment. Support audits, internal controls testing, and regulatory examinations related to bankruptcy activities. Document workflows, decision logic, and business rules related to bankruptcy case handling and exception management. Serve as a subject matter expert for bankruptcy-related data and processes. Support the company through maintaining detailed documentation of the end-to-end picture of bankruptcies throughout the lending arm of the company. What you’ll need: Bachelor’s degree in Business, Legal Studies, Economics, or related field 3+ years of experience in business analysis, operations, or risk management, preferably within bankruptcy, collections, or legal operations Working knowledge of bankruptcy laws and procedures (especially Chapters 7, 11, and 13) Strong analytical and problem-solving skills Excellent verbal and written communication, including ability to create detailed process flows and present risks to upper management Ability to collaborate with cross-functional teams and build relationships Nice to have: Experience working in a fintech, bank, loan servicer, or law firm environment Familiarity with bankruptcy servicing platforms or case management tools Understanding of CFPB, FDCPA, and other regulatory frameworks relevant to consumer bankruptcies Project management or process improvement certifications (e.g., PMP, Lean Six Sigma) Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Lead and manage enterprise-wide regulatory change management processes, monitor regulatory developments, collaborate with legal and business units, and support compliance readiness and regulatory exam preparedness. | 6-8 years in regulatory compliance within banking or financial services, strong knowledge of federal/state banking laws, experience with CMS and 2LOD functions, excellent communication, and stakeholder management skills. | Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: We are seeking a highly motivated and experienced compliance professional to lead and execute regulatory change management activities as part of our enterprise Compliance Management System (CMS). This second line of defense (2LOD) role is responsible for maintaining an enterprise-wide regulatory change framework that monitors, assesses, documents, and operationalizes federal and state regulatory developments. The ideal candidate is a strong executor who thrives in dynamic environments, brings hands-on experience executing regulatory change management programs at a financial institution, and is skilled in translating complex regulations into actionable business guidance. This role supports enterprise compliance readiness and accountability through strong collaboration with legal, business units, risk teams, and compliance subject matter experts. What you’ll do: • Own and manage the end-to-end Regulatory Change Management (RCM) process including intake, impact assessment, stakeholder engagement, and change tracking through to implementation and validation. • Monitor regulatory developments from primary sources (e.g., CFPB, OCC, FDIC, FRB, state regulators) and secondary services (e.g., Wolters Kluwer, Compliance.ai). • Facilitate regulatory applicability analysis and collaborate with legal and compliance SMEs to assess business impact. • Maintain a centralized regulatory inventory, including taxonomy alignment with products, services, business units, and laws/regulations. • Partner with business, legal, and first-line risk owners to ensure timely action planning, control development, and compliance implementation. • Develop dashboards and reports for senior leadership and regulatory examiners to provide transparency on regulatory developments and compliance status. • Support Compliance Policy and Training teams in ensuring affected documents and training are updated in response to regulatory changes. • Lead working groups or cross-functional forums to track implementation of regulatory changes, document decisions, and escalate risk issues. • Continuously evaluate and enhance regulatory change protocols, including triggers, roles, documentation standards, and effectiveness testing. • Serve as a strategic partner to the enterprise on compliance readiness, guiding sustainable compliance with new or amended regulations. • Contribute to regulatory exam preparedness and response, including producing evidence of effective regulatory change governance. What you’ll need: • Bachelor’s degree in Business, Finance, Law, or related field. • Minimum of 6-8 years of experience in regulatory compliance, legal, or compliance risk management in a bank or financial services company. • Strong working knowledge of federal and state banking laws and regulations including, but not limited to, Reg Z, E, DD, CC, UDAAP, FCRA, BSA/AML, and Fair Lending. • Demonstrated success in implementing or managing regulatory change programs within a compliance or enterprise risk function. • Deep understanding of the CMS and 2LOD responsibilities including independence, credible challenge, documentation standards, and escalation protocols. • Excellent analytical, writing, and communication skills, with the ability to convert regulatory language into actionable and digestible guidance. • Highly organized and accountable; able to manage multiple priorities and tight deadlines with accuracy and clarity. • Strong stakeholder management and facilitation skills across lines of defense. Nice to have: • CRCM, CAMS, or CCEP certification are highly preferred. • Experience with GRC systems (e.g.,ServiceNow) to track regulatory changes and tie them to controls and policies. • Experience with Reg Change Management tools (e.g., Compliance AI, Regology, Cube). • Familiarity with regulatory exams and supervisory expectations related to change management (OCC 2011-29, OCC 2017-43). • Experience contributing to or leading compliance transformation programs including automation of compliance processes and taxonomy standardization. • Understanding of policy governance, training updates, and control testing in response to regulatory change. • Proficient in Microsoft Excel/PowerPoint or Google Suite tools with a strong command of visualization techniques for dashboards and summaries. • Strategic problem-solver with a bias for action and the ability to drive sustainable compliance solutions across the enterprise. • Comfortable in an agile, entrepreneurial environment and able to deliver results under changing priorities. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

As a Dispute Investigation Associate, you will assist SoFi Members in adjudicating disputes they believe to be in error by reviewing account details and transaction history. You will analyze information provided by the Member to determine the facts around the dispute and make accurate decisions. | Candidates should have 2+ years of experience in dispute resolution processes at a financial institution and a proficient knowledge of federal banking regulations. Strong analytical skills and the ability to communicate effectively with members are essential. | Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: As a Dispute Investigation Associate, you will be responsible for assisting SoFi Members in adjudicating disputes they believe to be in error. Dispute Investigation Associates review account details, including all relevant transactions, credits, and debits to the accounts, recent history of logins, updates to PII, and disputed merchant history, to accurately resolve the dispute. You will use your knowledge of US banking regulations and operating procedures and your experience to analyze the information provided by the Member, including all account and transaction information available. Using all relevant information, you will determine the facts around the dispute, removing all possible biases and making an accurate dispute decision. What you’ll do: Research, investigate, and resolve debit, credit, ACH, and check disputes (both authorized and unauthorized) to ensure they stay within regulatory requirements with consistent contact with SoFi or other partners as directed Analyzes disputed transactions, spending patterns, account access, and relevant member data to make decisions on claims of fraud or errors in adherence to all banking regulations using provided guidance. Articulate investigation process, mentor other team members on low to medium-complexity disputes, and make rapid decisions on complex dispute issues Navigate multiple systems to accurately research each dispute thoroughly Other duties as assigned and articulated in provided SOPs What you’ll need: 2+ years of dispute resolution investigative processes and procedures experience at a financial institution Proficient knowledge of federal laws, rules, and regulations, including TILA/REG Z, Reg E, UDAAP Extensive knowledge of SoFi’s internal processes and products Extensive knowledge of US and SoFi internal banking process Proficient knowledge of dispute categorizations and ability to identify missing or needed information to adjudicate disputes Experience using tools such as Google Sheets/Excel, Docs/Word, and Slides/PowerPoint Excellent interpersonal, written, and verbal skills to communicate effectively with SoFi members and members of SoFi’s leadership team Ability to speak and write with empathy under challenging situations and de-escalate to assist members properly Self-motivated and able to work independently, applying analytical skills required to manage tasks Must be detail-oriented and able to work in a fast-paced environment while multi-tasking to manage competing priorities with critical deadlines. Critical thinking and data-based decision-making in a fast-paced environment with an emphasis on accuracy and speed to resolutions. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

The InfoSec Control Automation Specialist automates cybersecurity compliance and manages due diligence inquiries. This role involves collaboration with various teams to identify automation opportunities and support continuous control monitoring. | Candidates should have a bachelor's degree or equivalent experience and 3-5+ years in relevant fields. Strong knowledge of security frameworks and experience with automation platforms are essential. | Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. Role Summary The GRC Control Automation Specialist automates cybersecurity compliance, reducing manual effort and increasing audit reliability. This role blends risk management, cybersecurity operations, and automation engineering to streamline evidence collection and control validation, crucial for SoFi’s growth and regulatory demands. The specialist will also manage due diligence inquiries, leveraging automation platforms to scale operations and accelerate business opportunities. Collaboration with control owners, engineers, and audit teams is key to identifying automation opportunities, implementing scripts or integrations, and validating outputs against frameworks like PCI DSS, SOX, and SOC 2. This position supports continuous control monitoring and audit Readiness. What You’ll Do Automate manual cybersecurity and compliance controls and administration of the compliance automation platform for audit support (e.g.,SOC 2, SOX, PCI DSS). Develop automated control mechanisms (e.g., scripts, APIs, policy checks), integrating validation logic into CI/CD pipelines, cloud environments, and endpoint tools. Enable continuous control monitoring (CCM) by developing reusable logic and ensuring automated controls produce auditable evidence. Support internal and external audits by providing access to accurate automated evidence and system logs. Develop dashboards visualizing compliance status and resolve platform integration errors. Analyze automated test gaps, distinguishing false positives from true findings, and driving remediation. Manage the Inbound Due Diligence platform to automate security questionnaire responses, ensuring accuracy and updating Trust Centers. As required, collaborate with business and other stakeholders to collect security questionnaire responses. Maintain a control automation backlog and document all automated control logic. What You’ll Bring Bachelor's degree or equivalent experience. 3–5+ years in cybersecurity, GRC, compliance operations, or DevSecOps. Experience with GRC and compliance automation platforms (e.g., Anecdotes, Drata, Vanta, Safebase). Strong knowledge of security frameworks (e.g., PCI DSS, SOX, GLBA, ISO 27001, NIST CSF, SOC 2). Familiarity with SIEM, cloud platforms (AWS, GCP), IaC, and scripting (Terraform, Python). Foundational knowledge of cloud architecture and cybersecurity principles. Strong analytical and troubleshooting skills, with an eye for efficiency and risk reduction. Exceptional organizational skills, attention to detail, and ability to manage multiple projects. Excellent documentation, collaboration, and communication skills. Experience managing third-party due diligence or security questionnaires. Nice to Have Direct experience with external auditors and regulatory bodies. Professional certifications (e.g., CISA, CRISC, AWS Solutions Architect, cloud security). Experience in fintech or financial services. Hands-on experience with API integrations or light scripting. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

As a Senior Product Security Engineer, you will be responsible for the end-to-end tooling of SoFi's software security stack and work closely with various teams to integrate security controls into the software development lifecycle. Your role is pivotal in building security with agility and helping SoFi scale its products and services. | The ideal candidate should have proficiency in programming languages, automation tooling, and a deep understanding of cloud services, particularly AWS. A bachelor's degree in Computer Science or equivalent and 4+ years of experience in DevOps and Cloud/Infrastructure engineering are preferred. | Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. About The Role The SoFi Product Security team assists and partners with engineering, product, and design organizations. Our mission is to secure the products and services delivered to our members and customers. We deploy best-in-class Product Security practices, compliance frameworks, and design patterns by collaborating with product owners, engineers, and executives. The mission is core to SoFi’s value “Put our member’s interest first.” As a product security engineer, you will be responsible for the end-to-end tooling of our software security stack, supporting the development of SoFi’s platforms, products, and services. You will work in conjunction with Application security engineers, development, and product teams to bake security controls into the software development lifecycle. This role is pivotal to building security with agility and helping SoFi scale. The ideal candidate will be highly collaborative, balancing the right level of security with business objectives, and working to creatively solve complex Product Security related problems in an agile environment. What you’ll do: Deploy product security tools like SAST, DAST, IAST, SCA, etc to help uncover security issues early in the software development lifecycle. Build secure integrations following the SDLC process with various internal and external tools to create agile software security solutions. Keep security tools and deployments up to date. Ensure regular patching and upgrades and smooth running of tools. Help review development lifecycle integration with security tools and triage / debug any integration issues. Manage cloud security and WAF solutions to ensure SoFi’s infrastructure is secure. Participate in proof of concept to evaluate security solutions and services to help strengthen SoFi’s products against advanced Cybersecurity attacks. Work closely with security operations and application security engineers to review security gaps and develop mitigation strategies. Help with automation to support compliance with various regulatory and industry standards requirements. What you’ll need: Proficiency with programming languages, automation tooling, and API integrations Demonstrate deep understanding of Docker, Kubernetes, and CI/CD pipelines Good understanding of cloud services, AWS, and Well-Architected Framework security pillar Proficiency in managing services using Infrastructure as Code (IaC) such as Terraform and Helm/Kustomize/ArgoCD Knowledge of network and web-related protocols (e.g., TCP/IP, UDP, IPSEC, HTTP, HTTPS, DNS, routing protocols) Service Mesh/Istio, microsegmentation, and network security Ability to prioritize between and execute on multiple work streams Written and verbal skills for communicating security concepts and solutions Secure software development lifecycle / “Shift Left” Preferred Qualifications: Bachelor's degree in Computer Science or equivalent from a fully accredited college or university 4+ years experience in DevOps and Cloud/Infrastructure engineering Experience with cloud-native products and an in-depth understanding of microservice topologies and implementations 4+ years of experience with cloud technologies Ability to manage relationships with other business units, external vendors, and stakeholders when IT security risks are present and system or process changes must be made to mitigate risk Familiarity with AWS and at-scale services Knowledge of CI/CD, application development, and testing tools Ability to work in a fast-paced and Agile development environment Work and play well with others; SoFi is a collaborative environment Nice to have: AWS Certified Security / Solution Architect Any CNCF Cloud Native Certifications Masters or PhD in Computer Science or Engineering Financial services experience Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.