SoFi

Oversee legal department operations, manage vendors and spend, and implement process and technology improvements. | Requires 6+ years of legal operations experience, familiarity with legal billing platforms, and vendor management skills. | Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: We are seeking an experienced and highly organized Senior Paralegal to play a critical operational role within our Legal Department. This position will serve as a central hub for operations within the legal department including driving process and technology improvements, legal vendor management, legal spend oversight, and departmental process compliance. The ideal candidate has experience working in a legal operations role with a demonstrated track record of leveraging technology to improve attorney efficiency, and is detail-oriented, proactive, and comfortable partnering with attorneys, finance, and external vendors to ensure the Legal Department operates efficiently, consistently, and within budget. What you’ll do: Identify and drive improvements to legal operations to improve efficiency and scalability, including the incorporation of AI and other legal technologies, and to streamline workflows across the Legal Department. Provide general oversight of Legal Department vendors, including engagement letters, statements of work (SOWs), and related documentation. Partner with the Legal, Finance and Tax Departments to support entity lifecycle events (formations, dissolutions, restructurings), and maintain corporate records, minute books, organizational charts, and entity management databases. Track and manage director and officer appointments and indemnification agreements, and coordinate with the Licensing Team to ensure timely and accurate compliance with corporate filings (e.g., annual reports, officer/director changes), and oversee relationships with external corporate service providers and registered agents. Track corporate insurance information, and assist the Legal Department with insurance renewal applications. Monitor open matter spend and support preparation of Finance Legal Letters and other finance-related reporting. Prepare periodic reports on legal vendor spend against budget, including trend analysis related to litigation costs, settlements, and other legal expenses. Manage and ensure adherence to Legal Department policies, guidelines, and procedures. Support continuous improvement of Legal Department workflows, tracking tools, and reporting processes. Establish and monitor Legal Department KPIs and risk and business controls, and analyze performance data across these items and the above-listed functions to provide insights for the Legal Department, aiding in strategic planning. What you’ll need: Bachelor’s degree or equivalent professional experience; paralegal certification is a plus. 6+ years of experience as a paralegal or legal operations professional, preferably in an in-house legal department. Strong experience with legal billing platforms (e.g., Legal Tracker, CounselLink, or similar). Demonstrated experience managing legal vendors, engagement documentation, and spend reporting. Excellent organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously. Strong written and verbal communication skills. Comfort working cross-functionally with attorneys, finance teams, and external service providers. Ability to exercise sound judgment, maintain confidentiality, and operate with minimal supervision. Experience in fintech, financial services, or a regulated environment is a plus. Nice to have: Experience working for a financial services or fintech company. Proficiency with Legal Tracker, LexisNexis, and Relativity/other e-discovery platforms. Proficiency with CSC Enterprise Entity Management, NASDAQ Boardvantage and Ironclad. Experience e-filing via PACER and state court online filing systems. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Leading operational and guest experience initiatives across multiple venues, with a focus on service excellence, team development, and operational efficiency. | Extensive experience in operations, guest experience, and leadership within cultural and entertainment venues, with no specific background in fintech, product management, or technical system architecture. | Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: As a Senior Product Manager for Underwriting, you will be at the heart of SoFi’s lending engine. You will own the product lifecycle for the platforms and services that determine how we evaluate risk and qualify members for our lending products. Your mission is to build scalable, high-performance underwriting infrastructure that balances member experience with rigorous risk controls. You won't just be managing a backlog; you will be driving tech capabilities that span across multiple organizations—partnering with Risk, Engineering, Data Science, and Legal to ensure our decisioning engines are fast, accurate, and compliant. You excel at navigating complex technical dependencies and delivering measurable improvements to the underwriting squad.What you'll do: Own the Underwriting Roadmap: Define and drive the roadmap for our core underwriting and decisioning platforms, ensuring they support SoFi’s multi-product growth. Navigate Complexity: Drive tech capabilities and stakeholder buy-in across multiple organizations (Risk, Engineering, Legal, Compliance); effectively manage 3rd party partner integrations. Execution Excellence: Lead technical sprints, manage a complex backlog, and prioritize initiatives that improve underwriting throughput and reduce cycle times. Bridge the Gap: Translate nuanced risk and policy requirements into clear technical specifications for engineering teams, ensuring "underwriting thinking" is integrated from inception. Data-Driven Decision Making: Synthesize inputs from multiple sources (UXR, data analysis, finance) to build strategic rationales. Leverage SQL to track performance and inform prioritization. Process Improvement: Drive quality and velocity improvements by removing hurdles for the team and contributing to PM best practices within the Underwriting org. Stakeholder Management: Serve as the primary point of contact for underwriting technology, managing expectations and leading change management across the business. What you’ll need: Experience: 5+ years of product management experience, ideally within fintech, lending, or platform-side roles. Technical Depth: Strong understanding of system architecture; ability to opine on technical choices and understand the trade-offs of different technical frameworks. Communication: Excellent communication skills—able to engage seamlessly with technical, analytical, and business audiences. Analytical Skills: Fluency with SQL and data analysis; experience using data to address customer pain points and iterate into solutions. Influence: Proven ability to influence beyond your immediate team and foster cross-functional alignment in a matrixed environment. Project Management: Strong organizational skills with a track record of running technical sprints and complex product launches. Nice to have: Direct experience building or scaling underwriting/decisioning platforms. Knowledge of credit risk modeling and credit bureau data integrations. Experience working with lending platforms Experience working with LLMs or generative AI Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Manage the vision and roadmap for authentication and safety experiences, balancing security with user experience, and collaborating across teams to implement secure, user-friendly products. | Requires 5+ years in product management with a focus on identity, safety, fraud, or fintech, technical fluency, and experience with security technologies; your background does not meet these core technical and domain-specific requirements. | Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role At SoFi, we’re on a mission to help our members get their money right and become a Top 10 Financial Institution. We are seeking a high-agency, Senior Product Manager to own the vision and roadmap for authentication and safety experiences for our members. Your mission is to manage the tension between security and friction when accessing their accounts. Safety often feels annoying to users; your job is to flip that script, making "being safe" feel like a high quality feature rather than a chore. We want our members to feel protected, not locked out. You will own the "Front Door" of the SoFi experience: encompassing authentication, multi-factor authentication, and account recovery, ensuring that access is defended against bad actors while remaining a welcoming experience for our members. Beyond the point of entry, you will oversee the broader safety journey. This includes designing experiences to manage the member experience during active fraud investigations and securing high-stakes profile changes that are often the first targets in a takeover attempt. You will build systems that identify anomalies and suspicious behavior to prevent account takeovers before they happen. Your products will provide defenses against crypto scams, phishing attacks, and social engineering, ensuring that only the true member is authenticated to access their account, and ensuring members have full awareness of what they’re authorizing during a step-up challenge. Your products will serve as the cornerstone of customer trust, transforming moments of security friction into empathetic, brand-building experiences that protect our members without slowing them down. What You’ll Do Articulate a comprehensive roadmap for the Member Safety domain, aligning with SoFi’s broader objectives and executive-level reporting. Harden the "Front Door": Own authentication, MFA, and account recovery, ensuring that the first point of contact with SoFi is both seamless and secure. Build active awareness into risk checkpoints, defending against scams and social engineering attacks to high-risk surface areas such as crypto, by ensuring members know exactly what they are authorizing. Guide a vision to improve the member experience during active fraud investigations, reducing fraud-related complaints and maintaining trust during high-stress events. Secure Critical Account Updates: Design and implement robust defenses for sensitive profile changes (e.g., contact information or security settings), utilizing step-up challenges to ensure attackers cannot "lock out" legitimate members during an account takeover attempt. Partner with Engineering to implement security layers that accurately identify suspicious behavior or potential account takeovers (ATO) without adding friction for legitimate users. Champion transparency and security education through products that drive safety awareness, transforming security from a background process into one that offers members agency in the process. Drive cross-functional collaboration with the Fraud Risk Center of Excellence, multiple Product teams, Design, and Engineering to ensure safety is a cornerstone of every new product surface. Collaborative Scope Management: Partner closely with the Fraud Product team to align on a unified defense strategy, maintaining the flexibility to flex across shared domains and take ownership of critical initiatives to support broader team capacity and shifting business needs. What You’ll Need 5+ years of Product Management experience, with a focus on Identity, Safety, Fraud, or Fintech. Strong Ownership: A proactive, results-oriented approach to ambiguous, high-stakes environments. Technical Fluency: The ability to discuss integrated systems and APIs deeply with engineers. Adversarial Empathy: A demonstrated ability to grasp complex user scenarios while anticipating the moves of a malicious actor. Customer-First Mindset: A passion for the "UX of Safety" and a commitment to reducing member complaints through better interdiction experiences. Exceptional Communication: The proficiency to distill complex fraud or technical issues into clear, actionable product strategies. Adaptive Leadership: A low-ego, team-first approach with the ability to operate across different product charters, supporting peer PMs and taking on adjacent work when it’s the best thing for the member and the business. Nice to Have Experience with Auth0, Identity Verification, Passkeys, WebAuthn, or similar identity technologies. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Leading and developing lifecycle marketing strategies to drive customer growth and retention, collaborating with cross-functional teams, and optimizing campaign performance. | 8+ years of direct-to-consumer lifecycle management experience, expertise in multi-channel marketing, and familiarity with AI-driven insights and regulated industry experience. | Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role We’re hiring a Lifecycle Marketing leader to own the strategy for one of our critical products. You will be responsible for driving business growth across the full customer lifecycle: acquisition, activation, onboarding, engagement, loyalty and retention. This is not a conventional CRM role. You’ll set the vision, build new systems, and steer cross-functional partners and stakeholders across Product Marketing, EPD, Operations, Sales, Data Science and Executive Leadership through ambiguity and accelerated growth. Your job isn’t just managing campaigns. You’ll wrangle complexity, push creative boundaries, and deliver outsized impact. You'll partner directly with senior stakeholders to define aggressive yet meaningful goals and help shape the future trajectory of one of our company’s most defining and impactful verticals. What you’ll do: Develop comprehensive lifecycle marketing strategies to drive new loan originations. Collaborate with cross-functional teams, including product, product marketing, and business unit leadership to ensure alignment of marketing efforts with product and business goals. Plan personalized multi-channel (email, push, in-app, and SMS) lifecycle marketing campaigns that drive initial interest through customer journeys. Design and deploy educational content strategies to help members navigate the complexity of the lending market. Manage a rigorous experimentation roadmap for full-funnel program performance, analyzing campaign performance and optimizing campaign performance based on key performance indicators (KPIs). Drive campaign automation and personalization, leveraging audience and performance insights to build and optimize high-performing always-on campaigns. Report on lifecycle channel, campaign and program performance, sharing insights with marketing and business leadership. Collaborate with the data science team to develop reporting frameworks, track marketing performance metrics, and provide actionable insights to stakeholders. Direct campaign priorities with Lifecycle Marketing Tech Ops. What you’ll need: Bachelor’s Degree, ideally in Business, Finance, Marketing, or a technical field (or equivalent experience) 2+ years of experience leading small yet high performing teams 8+ years of direct-to-consumer lifecycle management experience including email, in-app, push, and SMS. Experience leveraging AI-driven insights or machine learning models to enhance audience segmentation, personalization, and campaign optimization. A proven track record of driving lifecycle marketing strategy with expertise in driving new growth through cross-sell and upsell, new member onboarding and retention activities at scale. Possess the ability to comfortably and independently operate in a dynamic market environment Strong analytical experience using various testing methodologies. Experience in directing creative decisions for lifecycle marketing and conducting rigorous testing of value propositions. Effective verbal and written communication skills. Experience presenting channel strategy and campaign results to cross-functional partners and executive leadership. Experience working in a regulated industry (FinTech, banking) is highly preferred. Genuine interest in the lending space. Nice to have: MBA or other advanced degrees Previous finance, tech or banking experience Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Support operational improvements and project management in student loan servicing. | Minimum 1-2 years of loan processing or member servicing experience, strong communication skills, and ability to manage projects. | Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role The Operations Product Partner for Student Loan Servicing is a proactive self-starter who continuously seeks opportunities to enhance servicing performance with our partner Nelnet. This role identifies and executes initiatives that improve the member experience, increase agent efficiency, and support company revenue goals. Acting as the operational liaison between Global Ops and Nelnet, they ensure that servicing programs are aligned with business objectives, operational requirements are clearly defined and executed, and departmental goals are consistently supported and achieved. What you’ll do: • Work as the Servicing point of contact for the Business Unit Leader, Product and Engineering in your particular area or product of focus • Identify and drive implementation of opportunities for improved member experiences • Identify and drive positive policy or procedural change that improves operations efficiency or member experience without deteriorating loan quality • Facilitate the definition of project scope, deliverables, and goals • Turn Ops OKRs into clear initiatives and project plans. Drive cross-functional teams to improve the key business metrics identified in those OKRs • Track personal and initiative performance by quantifying the impact that they directly contribute to Operations and program OKRs • Communicate effectively with all job levels, from executive to frontline team team member,s on improvement opportunities and program progress • Communicate ongoing project health with key stakeholders and business leadership • Maintain strict compliance with established project management policies and guidelines • Successfully perform actions related to regulatory audits or findings for your area of expertise • Assists Senior Director, Senior Managers, and other team members with program planning, scheduling, budgeting, cost analysis, proposal preparation, implementation, performance analysis, internal communications, contract negotiations, and change orders, etc. • Provide support to the PMO team in process and engineering related changes between SoFi and Nelnet. • Flexibility to respond to weekly, and sometimes daily, challenges of the business while partnering with Ops leadership to ensure Ops is properly supporting whenever possible What you’ll need: • Minimum Associate Degree or equivalent experience • 1-2 years of loan processing and/or member servicing experience at SoFi • Excellent interpersonal and communication skills when collaborating with senior leader stakeholders • Understanding of Processing Center metrics • Self-starter who takes the initiative to run after problems to improve operational processes and the member experience • Comfortable navigating ambiguity in a fast-paced environment • Excellent time management and organizational skills Nice to have: • Experience analyzing data to identify trends, solutions, and presenting findings to senior leadership is highly preferred • Tableau experience is highly preferred • 1-2 years of experience driving projects to improve operational processes is highly preferred • Prior experience in working in Student Loan Servicing. Why you’ll love working here • Competitive salary packages and bonuses • Comprehensive medical, dental, vision, and life insurance benefits • Generous vacation and holidays • Paid parental leave for eligible employees • 401(k) and education on retirement planning • Tuition reimbursement on approved programs • Monthly contribution of up to $200 to help you pay off your student loans • Great health & well-being benefits including telehealth, parental support, subsidized gym program • Fully stocked kitchen (snacks and drinks) Compensation And Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Designing and collaborating on product features across mobile and web platforms, translating research into design solutions, and working with cross-functional teams. | At least 3 years of experience in product design/UX, proficiency in design tools like Figma, and experience in mobile/web UX best practices. | Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role As a Product Designer, it will be your responsibility to shape the future of personal finance by delivering new features, optimizing our existing products, holding a high standard for excellence and collaborating with a multi-disciplinary set of stakeholders. You’ll work on one or more efforts concurrently within a particular product area. Additionally, you’ll coordinate with designers and researchers within your product area and related areas to bring the best experiences to life for our members. SoFi has achieved significant growth and has ambitious plans ahead, but to continue this growth we need great talent. And that starts with you. Responsibilities: Conceptualize, define and design product features from start-to-finish across mobile and web platforms Collaborate closely with Research, Content Design, Product Management, and Engineering partners to iterate and drive solutions towards member & business outcomes Develop effective design solutions based on research, member insights, and industry best-practices (across finance and tech) Present design concepts and clearly communicate design intent through design specs and presentations Collaborate with other product designers working on other projects to drive alignment and cohesiveness across the entire user experience Share work early and often for wide visibility and alignment Qualifications 3+ yrs experience of experience working in product design/UX roles Strong design point of view and aesthetic Strong expertise in common design tools (ie. Figma, Adobe Creative Suite, etc) Expertise in mobile and web UX best practices across iOS, Android and responsive web Strong collaboration skills across cross-functional teams including product management, engineering and marketing Ability to translate user research, user needs and product data to make informed design solutions Track record for delivering end to end solutions from initial concepts to measurable outcomes Experience presenting work and rationale to leaders and advocating for user needs in the context of business goals and technology requirements Experience working in a highly collaborative, fast-paced, agile environment using tools like Jira and Confluence A portfolio URL or PDF to submit with the application with examples of mobile and responsive web product design Even better Experience working on financial products Experience working on multi-phased, long-term initiatives Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Facilitating technical communication, monitoring portfolio risks, and managing technical projects related to data analysis and reporting. | Requires a master's degree in a quantitative field, 2+ years of experience in data science or related, and skills in SQL, Python, ETL, Tableau, Power BI, and Gitlab. | Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. Social Finance, LLC seeks Senior Data Analyst in San Francisco, CA: Job Duties: Facilitate high-level technical communication across projects and stakeholders including underwriting, operations, compliance and capital markets, guaranteeing flawless technical execution and information flow. Monitor production and create reporting on the concentration limits of the portfolio including items such as credit score, LTV, DTI, lien position, documentation type, market, and property type. Order, track and report refreshed values across the portfolio. Monitor the portfolio for increasing risks such delinquencies, losses, and geographic areas with declining markets. Complete Gap Analysis on Residential Mortgage Guidelines to different investors and product types. Review and analyze loan deficiencies and exception requests to determine appropriate courses-of action. Lead the orchestration and management of a range of technical projects, ensuring close collaboration with product managers and diverse teams across technical domains. Full-time telecommuting is an option. Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Data Science, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in related field. Special Skill Requirements: 1. Data warehouse design and dimensional modeling 2. Extract, Transform, Load (ETL) 3. SQL 4. Python 5. Data Analysis; 6. DBT 7. Data Visualization (Tableau and Power BI) 8. Gitlab. Any suitable combination of education, training and/or experience is acceptable. Full-time telecommuting is an option. Salary: $155,000.00 - $170,500.00 per annum standard company benefits. Submit resume with references using the apply button on this posting or by email to: Req.# 252.2 at: ATTN: HR, jobadverts@sofi.org. Application Deadline: 2/6/2026 #LI-DNI Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Support fair lending risk assessments, monitor compliance, and collaborate with cross-functional teams to ensure adherence to fair lending laws. | Requires deep knowledge of federal and state fair lending laws, mortgage experience, and 12+ years of related experience, which do not align with your current experience level. | Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: The Fair Lending Senior Manager is a key member of the Fair and Responsible Banking (FARB) team in Compliance. The Senior Manager will partner with lines of business, compliance, risk, and legal teams to proactively identify fair lending risks across the credit lifecycle. The Senior Manager will also support the development and execution of routine fair lending program activities, such as the Fair Lending Risk Assessment, Fair Lending Training, Ongoing Monitoring, and Third-Party Oversight. What you’ll do: • As a fair lending subject matter expert, identify fair lending risks across SoFi’s lending products, including mortgage. Responsibilities include reviewing new or changing business initiatives, automated models (such as marketing models), and ensuring appropriate monitoring of higher-risk areas such as appraisals, underwriting and pricing exceptions, and incentive plans. • Understand strategic priorities of teams responsible for marketing, credit risk, pricing, servicing, and collections to proactively discuss areas of potential fair lending risk. Facilitate information sharing and encourage collaboration to provide tailored fair lending guidance in a complex, technical environment. • Support the design and execution of the Fair Lending Risk Assessment including partnering with business process leads and control owners. Support formal reporting, communication, and resolution of risk assessment results. • Coordinate, design, and execute Fair Lending Program activities, such as ongoing monitoring of consumer complaints, third-party vendor reviews, and participation in various business unit and compliance forums. • Participate in regulatory exams and audits as required, including responding to exam and audit requests, drafting written responses, and preparing formal presentation materials. • Ensure appropriate and effective fair lending training across the organization including hosting live training as needed. What you’ll need: • Deep applied knowledge of federal and state fair lending laws and regulations (e.g., ECOA and FHA). Compliance experience applying fair lending concepts to consumer lending products and processes. Mortgage experience required. • Bachelor's degree and 12+ years of related experience OR Master's degree and 8+ years of related experience OR PhD and 5+ years of related experience OR equivalent experience • Self-starter mentality with strong attention to detail and ability to understand complex, technical topics. Comfortable navigating through ambiguous change and shifting priorities • Proven ability to build collaborative relationships with cross-functional partners and influence decision-makers • Strong written and verbal communication skills. Ability to communicate risks effectively to all levels of the organization • Comfort working in a fast-paced, agile environment Compensation And Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Performing transactional and control testing to ensure operational effectiveness and compliance within a financial services context. | Requires 5+ years in audit, compliance testing, or control reviews, with knowledge of banking/fintech processes and regulations, and proficiency in data analysis and testing methodologies. | Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role The Senior Operations and Supplier Tester resides within the 1st Line of Defense (1LOD) Operations and Supplier Testing team. This position plays a crucial role in supporting risk management of 1LOD Operations. This role requires hands-on support for performing 1LOD transactional and supplier oversight testing. Achieving success in this role requires a demonstrated ability to complete all assigned testwork within the established timelines, assist the Testing Manager with the build-out of new tests and expansion of existing test scripts, and proficiently articulate exceptions and findings related to testwork. By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services for the better. We offer the excitement of a rapidly growing startup with the stability of an industry leading leadership team. What you’ll do: Ensuring Operations and key suppliers have a sustainable and effective end-to-end control environment by identifying gaps and weaknesses during testing Document and perform complex and high risk process and control testing to provide reasonable assurance that internal and external processes are operationally effective Obtain and analyze test data from multiple sources, following documented test plans, testing procedures, and leveraging job aids as needed Manage assigned testing timelines to ensure all tasks and reporting are completed within established timeframes Assist the Testing Manager in the build-out of new test scripts for previously un-tested areas, augment existing test scripts to broaden test scope while ensuring alignment with regulatory requirement, policies and business processes Assist the Testing Manager in partnering with stakeholders to offer feedback on testing results and ensure the completion of any necessary corrective actions. Support the Testing Manager in monitoring changes to procedures, policies and regulatory requirements to assess their impact on the testing scope and the related test script Collaborate with the Testing Manager to ensure test scripts are comprehensive for identifying and mitigating respective risks effectively Prioritize competing responsibilities based on workload and demands Conduct peer reviews of analyst work to ensure accuracy, consistency, and adherence to testing methodology Provide real time feedback, reinforcing best practices and elevating testing quality Support a culture of accountability, continuous learning, and improvement within the testing team Train analysts on newly designed or revised tests Serve as a subject matter expert on complex processes, regulatory frameworks, and testing approaches Mentor analysts to build critical thinking, problem solving and communication skills under managers guidance Undertake ad-hoc duties as needed to support the Operations and 1LOD Risk department What you’ll need: 5+ years of relevant experience in audit, compliance testing, or other control/ transactional reviews Experience in banking and/or fintech industry; knowledge of banking products, processes and regulations covering areas such as deposit products and consumer lending products. Demonstrate an understanding of testing methodology, business processes, along with risk and control frameworks Strategic thinker who can partner with testing manager to build, expand and improve existing testing scripts and processes Strong organizational skills, able to balance multiple critical priorities simultaneously and successfully Maintain strong time management, able to complete multiple concurrent tasks within close deadlines with a high degree of accuracy and detail Strong analytical skills and ability to review and comprehend large sets of data; able to synthesize diverse processes and data and formulate appropriate conclusions Fluent in Excel and PowerPoint, comfortable with analyzing large datasets in Google suite, MS Office apps, etc. Results oriented, demonstrated achievement of exceeding expectations Self-starter with strong ability to work independently with minimum oversight Inquisitive nature, attention to detail, diligence and a good attitude Strong interpersonal, verbal, and written communication skills; capable of writing documentation, and interacting positively with management and colleagues effectively via telephone (Zoom) Demonstrated outlook of positive and productive relationships and successful partnerships with stakeholders Demonstrated ability to coach, mentor and review peers with a focus on accuracy and development. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Manage credit bureau relationships, analyze credit data trends, and support compliance and risk controls. | Requires 5+ years experience working with credit reporting agencies and knowledge of credit data flows and regulations. | Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role The Credit Bureau Business Analyst is a highly autonomous individual contributor responsible for bureau execution and analysis across SoFi's Credit Reporting Agency relationships. This role focuses on credit data insights, bureau engagement, and risk controls, working cross-functionally to support product onboarding, dispute performance, and bureau governance while enabling leadership to focus on strategy and growth. What you'll do • Serve as the primary execution partner and business liaison for credit reporting agencies, including Experian, TransUnion, and Equifax • Own bureau-facing execution for assigned products and initiatives, including issue resolution, rule interpretation, and data quality improvement • Analyze credit data trends, dispute drivers, and bureau feedback to identify risks and improvement opportunities • Independently lead and contribute to projects with department- and function-level impact, including new product onboarding and bureau initiatives • Use data to identify root causes, assess trade-offs, and make principle-based recommendations • Partner with Risk, Legal, Compliance, Disputes, Procurement, Product, and Data teams to drive aligned outcomes • Support the implementation and maintenance of risk management and compliance controls related to credit reporting • Provide regular reporting and insights on bureau performance, data quality metrics, and operational trends • Proactively communicate progress, risks, and escalations to management on an appropriate cadence • Operate as an individual contributor with no people management responsibilities, owning workstreams and outcomes independently What you'll need • Bachelor's degree and 5+ years of related experience, or equivalent combination of education and experience • Direct experience working with credit reporting agencies (Experian, TransUnion, Equifax) and/or third-party credit data providers • Strong understanding of credit data flows, furnishing processes, and operational standards • Working knowledge of FCRA and related credit reporting regulations • Proven ability to independently manage complex, cross-functional work • Ability to operate effectively in evolving or fluid organizational environments • Strong analytical skills with the ability to use data to drive decisions • Excellent written and verbal communication skills, with the ability to influence without authority Nice to have • Experience supporting multiple credit products or business units • Exposure to disputes operations, bureau audits, or regulatory reviews • Experience partnering with Procurement, Legal, or Risk teams Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Support audit activities through data analytics, automation, and visualization to enhance risk assessment and control testing. | Minimum 2+ years of data analysis experience with tools like SQL, Python, Tableau, and understanding of audit standards. | Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: SoFi is seeking a Staff Internal Auditor, Data Analytics lead to join the SoFi Internal Audit (IA) Department, reporting to Senior Manager, Data Analytics, Internal Audit. You will be helping to build the foundation for IA’s data analytics function, supporting engagement teams in various audits, and assisting in special projects, as necessary. This is a hands-on, creative role on a growing team with a vast opportunity to further expand the functions capabilities, efficiency, and effectiveness. What you’ll do: • Identify, design, implement, and maintain the data analytics routines needed to support audit activities performed including both audit execution, continuous auditing, and department level audit operations and reporting. • Proactively establish connections with key data owners and help IA build and understand metadata to support the analytics being performed. • Assist with the establishment and maintenance of an IA Team Datamart to store and manage confidential IA data for audit testing and routine reporting. • Develop and maintain a successful system of data analytics which will provide enhanced understanding into risks and controls and establish an efficient/automated means to analyze and increase testing volumes of data for outliers, anomalies, patterns, and trends to evaluate the design and effectiveness of controls. • Enhance the use of data analytics within the Department and drive data strategy and efficiency. • Interact with the IA Leadership Team and business/functional area management to identify appropriate data sources and data elements required for analytics. • Identify, design, and develop data analytics extract techniques to support the audit activities performed by IA. • Implement and manage the infrastructure required to support data extraction, storage, transformation, and processing through data analytics techniques and generating output for visualization/analysis by IA. • Automate audit testing and develop techniques for continuous auditing and the ability to analyze large volumes of data. • Define how automation and continuous auditing fits into our overall Departmental workflow – risk assessment, testing, and reporting. • Create automation and continuous auditing dashboards for monitoring. • Produce regularly scheduled or ad-hoc reports to communicate the progress and assess the effectiveness of the IA program. Assist with quarterly Board reporting as required. • Represent IA, as directed, on committees and/or special project teams as necessary. What you’ll need: • Minimum 2+ years of relevant audit work experience, with at least two years of data analysis and/or statistical modeling analysis. • Strong experience with analytics tools including but not limited to Excel, SQL, Alteryx, Python, R, etc. • Strong experience with data visualization tools such as Tableau. • Knowledge of internal and/or external auditing standards. • Proficient understanding and application of data analysis used in either financial services, audit, and/or risk management functions. • Demonstrated quantitative, analytical, data-intuition, problem-solving skills, and proficiency in data analytics and automation techniques. • Experience with utilizing data over annual audit planning, risk assessments and continuous auditing is preferred. Nice to have: • A bachelor’s degree or equivalent in relevant fields of study - Data Science, Computer Science, Information Systems, Mathematics, Statistics, Business, or another related field is desirable. • Professional certifications attained or in progress related to auditing, risk management, and/or data sciences is desirable. • A basic background in Data Engineering with experience using Apache Airflow or similar platforms to schedule, automate, and monitor data pipelines for continuous monitoring. • Hands-on experience with platforms such as Snowflake, BigQuery, Redshift, or Data Bricks to optimize SQL queries for large datasets, and handle semi-structured data. • Knowledge of data transformation workflows, ideally DBT (Data Build Tool) to build documents, and test data models. • Proficiency using Git/GitHub for code management, peer reviews, and maintaining a history of changes to audit scripts. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Develop and maintain data analytics routines to support audit activities, automate testing, and enhance audit efficiency. | Minimum 2+ years of relevant audit or data analysis experience, proficiency with SQL, Excel, and data visualization tools, and knowledge of audit standards. | Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: SoFi is seeking a Staff Internal Auditor, Data Analytics lead to join the SoFi Internal Audit (IA) Department, reporting to Senior Manager, Data Analytics, Internal Audit. You will be helping to build the foundation for IA’s data analytics function, supporting engagement teams in various audits, and assisting in special projects, as necessary. This is a hands-on, creative role on a growing team with a vast opportunity to further expand the functions capabilities, efficiency, and effectiveness. What you’ll do: Identify, design, implement, and maintain the data analytics routines needed to support audit activities performed including both audit execution, continuous auditing, and department level audit operations and reporting. Proactively establish connections with key data owners and help IA build and understand metadata to support the analytics being performed. Assist with the establishment and maintenance of an IA Team Datamart to store and manage confidential IA data for audit testing and routine reporting. Develop and maintain a successful system of data analytics which will provide enhanced understanding into risks and controls and establish an efficient/automated means to analyze and increase testing volumes of data for outliers, anomalies, patterns, and trends to evaluate the design and effectiveness of controls. Enhance the use of data analytics within the Department and drive data strategy and efficiency. Interact with the IA Leadership Team and business/functional area management to identify appropriate data sources and data elements required for analytics. Identify, design, and develop data analytics extract techniques to support the audit activities performed by IA. Implement and manage the infrastructure required to support data extraction, storage, transformation, and processing through data analytics techniques and generating output for visualization/analysis by IA. Automate audit testing and develop techniques for continuous auditing and the ability to analyze large volumes of data. Define how automation and continuous auditing fits into our overall Departmental workflow – risk assessment, testing, and reporting. Create automation and continuous auditing dashboards for monitoring. Produce regularly scheduled or ad-hoc reports to communicate the progress and assess the effectiveness of the IA program. Assist with quarterly Board reporting as required. Represent IA, as directed, on committees and/or special project teams as necessary. What you’ll need: Minimum 2+ years of relevant audit work experience, with at least two years of data analysis and/or statistical modeling analysis. Strong experience with analytics tools including but not limited to Excel, SQL, Alteryx, Python, R, etc. Strong experience with data visualization tools such as Tableau. Knowledge of internal and/or external auditing standards. Proficient understanding and application of data analysis used in either financial services, audit, and/or risk management functions. Demonstrated quantitative, analytical, data-intuition, problem-solving skills, and proficiency in data analytics and automation techniques. Experience with utilizing data over annual audit planning, risk assessments and continuous auditing is preferred. Nice to have: A bachelor’s degree or equivalent in relevant fields of study - Data Science, Computer Science, Information Systems, Mathematics, Statistics, Business, or another related field is desirable. Professional certifications attained or in progress related to auditing, risk management, and/or data sciences is desirable. A basic background in Data Engineering with experience using Apache Airflow or similar platforms to schedule, automate, and monitor data pipelines for continuous monitoring. Hands-on experience with platforms such as Snowflake, BigQuery, Redshift, or Data Bricks to optimize SQL queries for large datasets, and handle semi-structured data. Knowledge of data transformation workflows, ideally DBT (Data Build Tool) to build documents, and test data models. Proficiency using Git/GitHub for code management, peer reviews, and maintaining a history of changes to audit scripts. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Leading and supporting the launch of global money movement products across international markets, including strategy development, cross-functional collaboration, and partnership forging. | Over 10 years of experience in global financial services, familiarity with global payments and regulatory environments, strong analytical and strategic skills, and experience in launching financial products internationally. | Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role: SoFi is on a mission to help our members achieve financial independence, and we're moving fast! We're innovating at lightning speed, building entirely new ways for our members to manage their money - including a groundbreaking feature for faster, more affordable global money transfers. As Senior Manager, Global Money Movement, you'll play a key role in leading and supporting the launch of SoFi’s global money movement products across international markets. This is your chance to build and scale SoFi’s products outside the U.S., directly impacting millions of lives. What You'll Do: Strategy & Market Entry: Identify, evaluate, and prioritize global money movement opportunities (e.g., SoFi Pay) based on market sizing, customer demand, regulatory environments, financial impact, and strategic fit. Develop market-specific launch plans alongside cross-functional teams. Cross-Functional Execution: Partner closely with Product, Engineering, Legal, Compliance, Risk Management, Finance, Marketing, and other functional teams to plan and lead international expansion. Forge Key Alliances: Identify and assess strategic partnerships, joint-ventures, or acquisition opportunities that will accelerate SoFi’s global money movement initiatives. Experiment and Iterate: Design and run experiments to identify the most effective solutions and drive continuous improvement. Solve Complex Challenges: Work cross-functionally to tackle ambiguous problems, finding innovative solutions even when inputs and outputs are uncertain. What You'll Need: 10+ years of global financial services (e.g., payments) experience, with direct hands-on experience in launching financial services/products across new international markets. Familiarity with global payments, banking, money movement ecosystems, and regulatory environments. Mission-aligned with SoFi's vision for financial empowerment. Excitement and flexibility to solve a variety of business needs across multiple verticals. Ability to drive results through influence and collaboration. Data-obsessed with strong analytical capabilities and a commitment to accuracy. Strategic mindset with the ability to execute on a tactical level. Action-oriented communicator with excellent organizational skills. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Lead development and testing of internal money servicing tools, oversee full lifecycle design, guide cross-functional teams, and ensure project delivery and compliance. | Bachelor's degree, 8+ years full-stack experience with Java/Kotlin backend and React frontend, project leadership, SOA/microservices experience, and strong problem-solving skills. | About the position Responsibilities • Lead the development and testing of our internal money servicing tools and services. • Oversee the full development life-cycle design, from project requirements to deployment. • Help define project scope, deliverables, and goals. • Guide cross-functional delivery teams to ensure we meet our deliverables. • Monitor project performance against defined milestones and goals. • Drive process improvement projects to enhance performance in key program metrics. • Keep key stakeholders and business leadership informed about ongoing project health. • Ensure strict compliance with established project management policies and guidelines. • Take initiative and deliver timely results in a fast-paced and sometimes ambiguous environment. • Make meaningful contributions to our code base. • Define best practices and uphold coding standards. • Consistently demonstrate high levels of technical knowledge, creativity, and ingenuity. • Collaborate with the Engineering team to develop features that specifically benefit our users. • Deliver high-quality code on schedule and communicate effectively with teams both inside and outside the development group. Requirements • A Bachelor's Degree in Computer Science or a related field from a fully-accredited college or university. • 8+ years of experience in full-stack software development. • Full-stack experience, with backend in Java/Kotlin & front-end (JavaScript/TypeScript, React). • Experience leading projects for backend and frontend teams. • Experience working on a SOA or microservice-based application. • A willingness to roll up your sleeves, collaborate with others, and get things done! • A strong sense of responsibility, driving projects from inception to completion. • A knack for solving problems and shipping impactful features, rather than just polishing perfect code or architecture. • Experience in a collaborative coding environment, refining designs together, navigating code reviews, and managing pull requests. • Knowledge in analytics, metrics, and monitoring integrations. • Experience scaling highly available, mission-critical systems. Benefits • Base pay range: \$153,600.00 - \$264,000.00 • Eligible for a bonus and long-term incentives. • Comprehensive and competitive benefits.

Develop, implement, and deploy machine learning models for credit risk and operational use cases, collaborating with cross-functional teams and ensuring model governance and monitoring. | Bachelor's degree in quantitative field, 3+ years of ML model building and deployment experience, strong Python and SQL skills, experience with AWS SageMaker, Git, Docker, and CI/CD pipelines, and effective communication skills. | Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role The Risk Data Science team is looking for a Senior Machine Learning Engineer/Data Scientist to develop advanced machine learning models, guide measurement, strategy, and data-driven decision making to support various credit risk and operational areas for SoFi Credit Card products. The person will work closely with Credit, Risk, Product, Engineering, and Operations teams to design solutions to support acquisition, account management, and loss mitigation. These tasks involve applying state-of-the-art machine learning methodologies, deploying models into production, and developing complex business rules to solve business problems. This role is very rewarding as your work will have a direct and immediate impact on the business’ profitability. What You’ll Do • Develop, implement, and continuously improve machine learning models that support various credit and operational procedures including but not limited to underwriting, account management, and loss mitigation. • Implement scalable model pipelines leveraging modern ML platforms (e.g., AWS SageMaker) and best practices in version control (Git), testing, and CI/CD. • Partner with Product and Engineering teams to operationalize models, including deployment, monitoring, and integration into business systems. • Collaborate with the Model Risk Management team to ensure models are developed with rigor that satisfy Model Risk Management and Governance requirements. • Present model performance and insights to Credit, Risk, and Business Unit leaders. • Explore and leverage in-house, external, and open-source machine learning frameworks and algorithms. What You’ll Need • Bachelor’s degree in Computer Science, Statistics, Mathematics, Physics, Engineering, or a quantitative field required. Master’s or Ph.D. preferred. • 3+ years of relevant work experience with building, implementing, and deploying machine learning models. • Excellent knowledge of machine learning and statistical modeling methods for supervised and unsupervised learning, including (but not limited to) linear regression, logistic regression, decision tree, ensemble methods, clustering, outlier detection, novelty detection. • Strong programming skills in Python and SQL. • Hands-on experience with ML model implementation in production environments using tools such as AWS SageMaker, Git, Docker, and CI/CD pipelines. • Effective communication skills and ability to explain complex models in simple terms. Nice To Have • Experience in a financial organization. • Experience with model documentation and delivering effective verbal and written communication. • Experience working closely with Product, Engineering, and Model Risk Management teams. Compensation And Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Architect and build scalable full-stack GenAI applications, manage deployment pipelines, design AI workflows, and lead delivery from ideation to deployment. | 9+ years software engineering experience with full-stack AI product delivery, expertise in React, Node.js, Snowflake, AWS SageMaker, ArgoCD, GitLab CI/CD, and Airflow. | Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: As a Staff Software Engineer focused on Gen AI applications, you’ll play a critical, hands-on role in building, deploying, and optimizing scalable, real-time, full-stack custom applications powered by the latest advances in Generative AI. The ideal candidate has 9+ years of engineering experience, a proven record of full-stack delivery, and deep expertise in designing AI-driven solutions from the UI to the data back-end. You will work across cross-functional delivery teams to shape technical architecture, champion best practices, and directly produce high-value solutions for our users. What you’ll do: • Architect, design, and build end-to-end GenAI-powered applications using rich interactive user-interfaces with your expertise working with information from Snowflake (including leveraging Snowflake Cortex for advanced AI workloads). • Manage deployment pipelines and infrastructure as code using ArgoCD, GitLab CI/CD, and AWS best practices. • Design and implement multi-agentic AI applications leveraging LangChain and LangGraph, enabling autonomous, stateful, and collaborative agent workflows for complex, real-world problem solving • Own technical decompositions of new product requirements; lead delivery from ideation to deployment and continual improvement. • Deploy, optimize, and monitor Generative AI workflows on enterprise frameworks Automate real-time and batch data flows using orchestration tools such as Apache Airflow. • Participate in technical architecture reviews, code and design reviews, and help guide technical decision-making for AI-driven services. • Collaborate with Product, Design, and Engineering to deliver high-impact solutions; mentor peers and foster a growth-mindset environment. • Stay current with GenAI, LLM infrastructure, and the evolving tooling ecosystem; generate ideas to expand product capabilities and technical reach. What you’ll need: • Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field. • 9+ years of professional software engineering experience, with heavy focus on full-stack custom product delivery specializing in AI • Solid devops and infrastructure-as-code experience using ArgoCD and GitLab for deployment, CI/CD, and environment management. • Advanced proficiency in React, Node.js, and front-end–to–back-end custom app development. • Extensive hands-on experience with Snowflake, including advanced features, AI/ML integrations, and Snowflake Cortex. • Deep expertise in orchestrating real-time and scheduled pipelines with Airflow. • Demonstrable expertise with AWS SageMaker and Bedrock for developing, training, and deploying machine learning models, especially those involving large language models or generative AI workflows. • Track record of delivering high-quality, production-grade, scalable, and highly available cloud-based services. • Strong communicator; able to collaborate and drive decision-making with cross-functional stakeholders. • Willingness to take ownership, mentor others, and champion learning and innovation within the organization. Nice to have: • Exposure to other cloud-native or AI workflow orchestration platforms. • Prior fintech or high-throughput consumer product experience. • Experience deploying and scaling LLM-powered chatbots or retrieval-augmented generation (RAG) platforms. Compensation And Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Lead and execute regulatory change management activities, monitor regulatory developments, collaborate with legal and business units, maintain regulatory inventory, and support compliance readiness and regulatory exam preparedness. | 6-8 years in regulatory compliance or risk management in financial services, strong knowledge of banking laws and regulations, experience managing regulatory change programs, excellent communication and stakeholder management skills, and preferably certifications like CRCM or CAMS. | Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: We are seeking a highly motivated and experienced compliance professional to lead and execute regulatory change management activities as part of our enterprise Compliance Management System (CMS). This second line of defense (2LOD) role is responsible for maintaining an enterprise-wide regulatory change framework that monitors, assesses, documents, and operationalizes federal and state regulatory developments. The ideal candidate is a strong executor who thrives in dynamic environments, brings hands-on experience executing regulatory change management programs at a financial institution, and is skilled in translating complex regulations into actionable business guidance. This role supports enterprise compliance readiness and accountability through strong collaboration with legal, business units, risk teams, and compliance subject matter experts. What you’ll do: • Own and manage the end-to-end Regulatory Change Management (RCM) process including intake, impact assessment, stakeholder engagement, and change tracking through to implementation and validation. • Monitor regulatory developments from primary sources (e.g., CFPB, OCC, FDIC, FRB, state regulators) and secondary services (e.g., Wolters Kluwer, Compliance.ai). • Facilitate regulatory applicability analysis and collaborate with legal and compliance SMEs to assess business impact. • Maintain a centralized regulatory inventory, including taxonomy alignment with products, services, business units, and laws/regulations. • Partner with business, legal, and first-line risk owners to ensure timely action planning, control development, and compliance implementation. • Develop dashboards and reports for senior leadership and regulatory examiners to provide transparency on regulatory developments and compliance status. • Support Compliance Policy and Training teams in ensuring affected documents and training are updated in response to regulatory changes. • Lead working groups or cross-functional forums to track implementation of regulatory changes, document decisions, and escalate risk issues. • Continuously evaluate and enhance regulatory change protocols, including triggers, roles, documentation standards, and effectiveness testing. • Serve as a strategic partner to the enterprise on compliance readiness, guiding sustainable compliance with new or amended regulations. • Contribute to regulatory exam preparedness and response, including producing evidence of effective regulatory change governance. What you’ll need: • Bachelor’s degree in Business, Finance, Law, or related field. • Minimum of 6-8 years of experience in regulatory compliance, legal, or compliance risk management in a bank or financial services company. • Strong working knowledge of federal and state banking laws and regulations including, but not limited to, Reg Z, E, DD, CC, UDAAP, FCRA, BSA/AML, and Fair Lending. • Demonstrated success in implementing or managing regulatory change programs within a compliance or enterprise risk function. • Deep understanding of the CMS and 2LOD responsibilities including independence, credible challenge, documentation standards, and escalation protocols. • Excellent analytical, writing, and communication skills, with the ability to convert regulatory language into actionable and digestible guidance. • Highly organized and accountable; able to manage multiple priorities and tight deadlines with accuracy and clarity. • Strong stakeholder management and facilitation skills across lines of defense. Nice to have: • CRCM, CAMS, or CCEP certification are highly preferred. • Experience with GRC systems (e.g.,ServiceNow) to track regulatory changes and tie them to controls and policies. • Experience with Reg Change Management tools (e.g., Compliance AI, Regology, Cube). • Familiarity with regulatory exams and supervisory expectations related to change management (OCC 2011-29, OCC 2017-43). • Experience contributing to or leading compliance transformation programs including automation of compliance processes and taxonomy standardization. • Understanding of policy governance, training updates, and control testing in response to regulatory change. • Proficient in Microsoft Excel/PowerPoint or Google Suite tools with a strong command of visualization techniques for dashboards and summaries. • Strategic problem-solver with a bias for action and the ability to drive sustainable compliance solutions across the enterprise. • Comfortable in an agile, entrepreneurial environment and able to deliver results under changing priorities. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The Company hires the best qualified candidate for the job, without regard to protected characteristics.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.New York applicants: Notice of Employee RightsSoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

As a Dispute Investigation Associate, you will assist SoFi Members in adjudicating disputes they believe to be in error by reviewing account details and transaction history. You will analyze information provided by the Member to determine the facts around the dispute and make accurate decisions. | Candidates should have 2+ years of experience in dispute resolution processes at a financial institution and a proficient knowledge of federal banking regulations. Strong analytical skills and the ability to communicate effectively with members are essential. | Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: As a Dispute Investigation Associate, you will be responsible for assisting SoFi Members in adjudicating disputes they believe to be in error. Dispute Investigation Associates review account details, including all relevant transactions, credits, and debits to the accounts, recent history of logins, updates to PII, and disputed merchant history, to accurately resolve the dispute. You will use your knowledge of US banking regulations and operating procedures and your experience to analyze the information provided by the Member, including all account and transaction information available. Using all relevant information, you will determine the facts around the dispute, removing all possible biases and making an accurate dispute decision. What you’ll do: Research, investigate, and resolve debit, credit, ACH, and check disputes (both authorized and unauthorized) to ensure they stay within regulatory requirements with consistent contact with SoFi or other partners as directed Analyzes disputed transactions, spending patterns, account access, and relevant member data to make decisions on claims of fraud or errors in adherence to all banking regulations using provided guidance. Articulate investigation process, mentor other team members on low to medium-complexity disputes, and make rapid decisions on complex dispute issues Navigate multiple systems to accurately research each dispute thoroughly Other duties as assigned and articulated in provided SOPs What you’ll need: 2+ years of dispute resolution investigative processes and procedures experience at a financial institution Proficient knowledge of federal laws, rules, and regulations, including TILA/REG Z, Reg E, UDAAP Extensive knowledge of SoFi’s internal processes and products Extensive knowledge of US and SoFi internal banking process Proficient knowledge of dispute categorizations and ability to identify missing or needed information to adjudicate disputes Experience using tools such as Google Sheets/Excel, Docs/Word, and Slides/PowerPoint Excellent interpersonal, written, and verbal skills to communicate effectively with SoFi members and members of SoFi’s leadership team Ability to speak and write with empathy under challenging situations and de-escalate to assist members properly Self-motivated and able to work independently, applying analytical skills required to manage tasks Must be detail-oriented and able to work in a fast-paced environment while multi-tasking to manage competing priorities with critical deadlines. Critical thinking and data-based decision-making in a fast-paced environment with an emphasis on accuracy and speed to resolutions. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.