Social Element

Lead a team managing social media community engagement, develop and present performance reports, guide strategy and client communications for a nonprofit client in travel and tourism. | Four years of social media marketing experience, strong knowledge of social platforms, excellent communication skills, ability to lead a team and work independently, preferably with travel and tourism experience. | Overview Join to apply for the Social Media Manager role at Social Element . This is a fully remote role from the United States. Type: Full time role Required Working Time Zone: Pacific or Mountain Time Founded 23 years ago, we’re a leading global and independent full-service social media agency on a mission to Make Social Better for everyone. We aim to create unskippable content, safer scrolling, stronger connections, and a big impact. We’re looking for a passionate Social Media Manager to work with a leading nonprofit organization within the travel and tourism industry. Leverage your enthusiasm for California and its culture. You will be the client-facing leader of a team that drives day-to-day development and growth of the client’s online communities. What You’ll Do Provide guidance on best practices to ensure efficiently crafted quality 1:1 engagement, including responses to questions, concerns, and brand love. Lead the team in executing proactive strategies, identifying engagement opportunities, and commenting on brand-relevant content to build the brand’s reputation and reach. Guide the team to deliver insightful quarterly social media reports and monthly updates; compile and share data on team performance, opportunities to develop services, and highlights. Supervise day-to-day social media community management for multiple brands, overseeing communications with consumers, fans, and communities across social channels. Craft process documentation and training materials to educate team members on different brands, voices, workflows, and tool usage. Stay current on social platform capabilities; lead revisions to engagement tactics and recommendations based on platform or community developments. Lead the development and client presentation of social media performance reports with KPI definition and recommendations, in collaboration with Strategy & Insights teams. Play a key role in scope conversations for client renewals or ad hoc requests to ensure alignment with processes and client needs. Assist PM in escalating Sprinklr issues and requesting improvements. About You Passionate and curious about social media, with an eye for trends and internet culture. Excellent written and verbal communication, flawless spelling and grammar; able to craft engaging copy based on brand voice. Knowledge of California culture and the brand/product offering; strong attention to detail, ability to multitask, prioritize, and meet deadlines. Collaborative team player who supports the team, department, agency, and clients. Proactive problem solver who can work with minimal supervision and is committed to excellence, taking ownership of responsibilities and occasionally working non-standard hours. Experience Four years of hands-on social media marketing experience with deep knowledge of social media communities. Working knowledge of social media platforms (Instagram, Facebook, Threads, TikTok, X, YouTube) and their audiences. Travel and tourism experience is preferred but not required. Benefits Note: Benefits listed are for US-based employees only. 100% remote work, 33 days of holiday (including bank holidays), birthday off, annual occasion day off, 1 volunteer day off, paid sick time, group medical plans with employer contribution (including one plan that is employer covered), dental and vision, FSA & HSA options with employer HSA contribution, 401k with employer matching, employer-paid long-term/short-term disability, enhanced family-friendly policies, and a career break option after 1 year of service. Wellbeing support includes 3 wellbeing days and flexible Fridays (half-day). How to Apply Upload your resume and a cover letter explaining your experience and why you’re excited to join our team. Include the specified details in your cover letter/video to ensure processing. If you prefer a different application format, contact talent_tse@thesocialelement.agency for assistance (we cannot process applications via that inbox). We’re committed to diversity, equality, and inclusion and encourage applications from underrepresented groups. We can provide reasonable adjustments during the recruitment process. Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Marketing and Sales Industries: Marketing Services Referals increase your chances of interviewing at Social Element. Get notified about new Social Media Manager jobs in Houston, TX. #J-18808-Ljbffr

Manage social media community engagement by responding to consumer queries and complaints, maintaining brand voice, and fostering positive connections. | Part-time availability including weekends, strong US English writing skills, social media platform knowledge, digital tech confidence, and ability to work remotely with specific IT requirements. | Where: United States Initial 3 month part time hourly paid engagement. Join Us at Social Element! Founded 24 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone. To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact. We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience. We are looking for a number of Part Time (up to 29 hours per week) Hourly Paid Community Managers for a leading beverage company in North America. The Opportunity Our Social Media Community Managers are the voices of our brands and are at the forefront of how consumers engage with them across social. In this role, we expect you to be the voice of the brand by understanding their social offerings, their consumers and their products. Your main responsibility will be responding to consumer’s queries, complaints, and engaging with the online audience on behalf of our client while keeping with their bright, playful and happy look and feel. In this role you are able to use your knowledge on best practices across social platforms as well as your skills in customer service by providing every customer with an authentic interaction. At the heart of this position is ensuring that our brands are connecting with their communities and building positive associations while remaining human, genuine and caring to every customer's needs and circumstances. Working Hours This work will be on an hourly paid basis so ideally, we are looking for candidates who have flexibility and availability to work across weekdays, evenings and weekends to cover all project hours. Weekend availability is an absolute must! Requirements Strong US English written skills as you’ll be crafting engaging responses in social media. So a great level of English language and grammar is essential. ‍‍ Background experience: either engagement, social customer care, and/or community management, either with a brand or digital agency Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube and being up to date with the latest trends in addition to working knowledge of different audiences. A confidence with digital technology and using a variety of tech tools and platforms. A self-motivated social media expert who is comfortable working remotely. IT Policy We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements: • Operating system - Windows 11 / MAC OS X version 13 (Ventura) or higher with Admin credentials. • At least 8GB RAM (16GB recommended) • A secure, home-based broadband Internet connection with a minimum speed of 20 Mbps download and 1 Mbps upload (50 Mbps download and 5 Mbps upload are recommended). • 40 GB available HDD (SSD recommended) • A Webcam and headset • Android or iOS device for 2FA • Chromebook, Linux and Cloud VMs are not supported. If you want to run a local VM (virtual machine), you need to send us your computer specs and explain how you intend to do this. • Use of a touchscreen monitor without a keyboard and a mouse isn't allowed. Please Note: It is essential to have all IT requirements to qualify for the process and IT policy. The Hiring Process The hiring process for these positions will be made up of the following stages Online Assessment - a short assessment to showcase your engagement techniques and practices concentrating on tone of voice, social expertise and grammar & spelling Culture & Connect Interview with Talent Team - we tell our story, bring our culture to life and assess you against skills and traits you will need to be successful in this role. Skills + Experience Interview with Social Team - we will share more about the role and will deeper dive into your skills and traits. Our Diversity, Equality & Inclusion Commitment At Social Element, we pride ourselves on a hiring process that is fair, transparent, and deeply focused on respecting the unique skills and experiences each candidate brings. We warmly welcome applications from individuals of all backgrounds, especially from those who have been historically under-represented groups. We value diverse thinkers and encourage those who have felt overlooked or unsure due to the confidence gap or imposter syndrome to apply — your unique talents and viewpoints are exactly what we might need. We are committed to a supportive and inclusive application process. If there are accommodations or adjustments you need at any stage of the recruitment, please let us know in the application. We aim to ensure you feel fully supported throughout.

Manage social media community engagement by responding to consumer queries and maintaining brand voice across platforms. | Part-time availability including weekends, strong English writing skills, social media platform experience, and ability to work remotely with specific IT requirements. | 🌎 Where: United States 🚀 Join Us at Social Element! 🌟 Founded 24 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone. To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact. We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience. We are looking for a number of Part Time (up to 29 hours per week) Hourly Paid Community Managers for a leading beverage company in North America. The Opportunity 👊 Our Social Media Community Managers are the voices of our brands and are at the forefront of how consumers engage with them across social. In this role, we expect you to be the voice of the brand by understanding their social offerings, their consumers and their products. Your main responsibility will be responding to consumer’s queries, complaints, and engaging with the online audience on behalf of our client while keeping with their bright, playful and happy look and feel. In this role you are able to use your knowledge on best practices across social platforms as well as your skills in customer service by providing every customer with an authentic interaction. At the heart of this position is ensuring that our brands are connecting with their communities and building positive associations while remaining human, genuine and caring to every customer's needs and circumstances. Working Hours 🕑 This work will be on an hourly paid basis so ideally, we are looking for candidates who have flexibility and availability to work across weekdays, evenings and weekends to cover all project hours. Weekend availability is an absolute must! Requirements 📙 💬 Strong US English written skills as you’ll be crafting engaging responses in social media. So a great level of English language and grammar is essential. 🧑🤝🧑 Background experience: either engagement, social customer care, and/or community management, either with a brand or digital agency 📱 Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube and being up to date with the latest trends in addition to working knowledge of different audiences. 📈 A confidence with digital technology and using a variety of tech tools and platforms. ✨ A self-motivated social media expert who is comfortable working remotely. IT Policy 💻 We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements: • Operating system - Windows 11 / MAC OS X version 13 (Ventura) or higher with Admin credentials. • At least 8GB RAM (16GB recommended) • A secure, home-based broadband Internet connection with a minimum speed of 20 Mbps download and 1 Mbps upload (50 Mbps download and 5 Mbps upload are recommended). • 40 GB available HDD (SSD recommended) • A Webcam and headset • Android or iOS device for 2FA • Chromebook, Linux and Cloud VMs are not supported. If you want to run a local VM (virtual machine), you need to send us your computer specs and explain how you intend to do this. • Use of a touchscreen monitor without a keyboard and a mouse isn't allowed. Please Note: It is essential to have all IT requirements to qualify for the process and IT policy. The Hiring Process 🚀 The hiring process for these positions will be made up of the following stages Online Assessment - a short assessment to showcase your engagement techniques and practices concentrating on tone of voice, social expertise and grammar & spelling Culture & Connect Interview with Talent Team - we tell our story, bring our culture to life and assess you against skills and traits you will need to be successful in this role. Skills + Experience Interview with Social Team - we will share more about the role and will deeper dive into your skills and traits. Our Diversity, Equality & Inclusion Commitment 🙌 At Social Element, we pride ourselves on a hiring process that is fair, transparent, and deeply focused on respecting the unique skills and experiences each candidate brings. We warmly welcome applications from individuals of all backgrounds, especially from those who have been historically under-represented groups. We value diverse thinkers and encourage those who have felt overlooked or unsure due to the confidence gap or imposter syndrome to apply — your unique talents and viewpoints are exactly what we might need. We are committed to a supportive and inclusive application process. If there are accommodations or adjustments you need at any stage of the recruitment, please let us know in the application. We aim to ensure you feel fully supported throughout.