Social Element

Oversee global client engagement, moderation, and social intelligence projects, ensuring delivery on time and within budget, while managing and mentoring teams. | Experience managing global client accounts, proficiency with project management tools, strong communication skills, and knowledge of social media platforms and insights. | 🌎 Where: Remote - This is a global role, we welcome applications from candidates based in the UK or US (EST or CST) 🤝 Type: Full-time, salaried role 🚀 Join Us at Social Element! 🌟 Founded 23 years ago, Social Element is a leading global full-service agency connecting brands and people socially. Our core purpose is to make better social for brands and social better for society. Are you passionate about delivering world-class client service and managing complex projects in social media? We are looking for an exceptional Global Project Manager who is highly organised, proactive to oversee both engagement and moderation client accounts and some of our Social Intelligence projects for an international portfolio. Think this could be you? Read on, dear reader… 👇 About You As our new Global Project Manager, you will lead the day-to-day operations of multiple client projects, ensuring seamless service delivery, nurturing strong client relationships, and driving ongoing process improvements. You will oversee both moderation and engagement projects, while also shaping project management practices for our social intelligence reports. Acting as the crucial link between clients, our client services team, and flexible delivery teams, you will keep projects on track and ensure KPIs are consistently met. You will manage and mentor a small team, provide quality assurance, and proactively identify opportunities to enhance our service standards. Additionally, you will play a key role in strengthening our global approach to project management, ensuring that workflows are streamlined and efficient across all clients and regions. 💼 Roles & Responsibilities Oversee global client engagement, moderation and social intelligence projects, ensuring delivery on time and within budget Manage project planning, resourcing, and documentation using tools like Monday.com, Zoho, and Google Drive Act as a key point of contact for clients and internal teams, communicating updates and solutions confidently Maintain high standards of QA and performance, addressing issues swiftly and constructively Lead and support a flexible team (including shift management and feedback) Attend client meetings, offer expert recommendations, and identify opportunities to expand our partnership Contribute to continuous process improvements to drive efficiency and excellence 💼Skills & Qualities An experienced Project Manager (ideally within an agency or brand environment) Proven track record managing global client accounts and delivering results on social/digital projects Skilled mentor and able to motivate and coordinate diverse teams Comfortable with project management and CRM tools (Monday.com, Zoho, etc.) A strong communicator (written and verbal), highly organised, and able to thrive in a fast-paced, time-sensitive environment Detail-oriented, analytical, and a problem solver who can think on their feet Knowledgeable about social media platforms, strategy, monitoring, and insights Experience with Basecamp, Google Drive, Excel, and report writing skills.(nice to have) Benefits Please note these benefits are for US based employees only 🏠 100% Remote working 🌞 33 days of holiday (including the bank holidays) 🎂 Birthday off 🐕‍🦺 Annual Occasion Day off for an important event 🙏 1 Volunteer day off 😷 Paid Sick time off ⚕️ Group Insurance Medical plans with generous employer contribution, including one plan that is employer covered 🤓 Dental and Vision plans 🏦 FSA & HSA Options, with employer contribution to HSA on select plans 👴🏽👵 401k with employer matching 🌡️ Employer Paid Long-Term/Short-Term Disability 🧑‍🤝‍🧑 Enhanced family friendly policies 😴 Career Break: After 1 year's service, can take between 4 weeks and 1 year unpaid leave. 👩‍⚕️ Wellbeing Support 🤗 3 x Wellbeing Days 🏖️ Flexible Fridays (Working half day) The Hiring Process The hiring process for this position will be made up of the following stages: ❤️ Culture + Connect Interview - with one of the talent team ✨ Skills + Experience Interview - with Global VP of Project Management and Senior Project Manager 💪 Final Interview - with Global VP of Project Management and Global Head of Intelligence 💪 Chem Meet with Head of Client Services, Europe and Global Head of Social Social Element Values 😊 Bring the joy: Our people bring the joy by radiating energy, creating an uplifting atmosphere, and spreading positive vibes that's magnetic to everyone around them! 🚀 Trusted Pioneers: Our trusted pioneers are trailblazers driven by curiosity, leading the way with best-in-class solutions and innovative ideas. 🌈 Everyone’s welcome: We create an inclusive and respectful environment where communication is jargon-free, and everyone feels welcome 💪 We’ve got you: With a team that's professional, reliable, smart, and prepared, we are problem-solvers who get it done and do it brilliantly. 🫶 Genuine humans: Our genuine humans are compassionate, honest, and unapologetically real. Our Diversity, Equality & Inclusion Commitment We welcome applications from diverse and under-represented groups regardless of their background. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you! 🙂 We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply. We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process. How To Apply 🖊️ If all this sounds like you, simply upload your CV/resume with a portfolio link and complete the application form. While a cover letter is optional, we welcome any other way for you to share what draws you and motivates you about this role and the agency. We encourage candidates to express their interest and motivation in the format that best showcases their talents. ***If you would prefer to submit your application in a different format, please feel free to get in touch with us at talent_tse@thesocialelement.agency and we will be happy to assist you in any way we can. We will be unable to process applications via this inbox. We are excited to receive your application! ❤️

Manage client projects, oversee service delivery, and lead a team of service members in a remote social media agency environment. | Experience in project management within a marketing or social media agency, proficiency with project tools like Monday.com, CRM knowledge (Zoho preferred), and understanding of social media services and data. | 🌎 Where: This is a fully remote role from the United States 🤝 Type: Full time, salaried role 🚀 Join Us at Social Element! 🌟 Founded 23 years ago, we're a leading global full-service social media agency on a mission to Make Social Better for everyone. To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact. Now, we're on the lookout for a passionate Project Manager to manage Brand Protection, Community Management and Social Insights projects for a multinational automotive and an alcohol brand in North America! 💼 What You’ll Do 📅 Tasked with supporting two major moderation and engagement clients and supporting our Social Intelligence function, you’ll conduct tactical day-to-day duties, issue resolution, and ensure high quality of service delivery, while supporting the Client Services department to nurture client relationships. This position also allows you to look for ways to find efficiencies by improving established processes, and identifying opportunities to improve service delivery across the full project management function. 🗂️ Project Management • Oversight and ensuring seamless service delivery on our client projects • Oversight of North America Insights deliverables • Ensure services are delivered in accordance with the Statement of Work • Ensure strong performance against KPIs (Key Performance Indicators) • Coordination of all project activities with all service lines • Serve as a key liaison between the client, the client services team, and service delivery team • Serve as a backup on other projects, as well as ensuring proper coverage and cross-training so all projects have adequate support and coverage in emergencies or during time off • Ensure projects are fully resourced, delivered effectively, on time and within budget to include any planning ahead to forecast high volume times, i.e., holiday coverage, campaigns, etc. • Attend client meetings and provide clients with confident, service focused recommendations and solutions • Support with holiday cover for other Project Managers and key team members (may include some unsociable working hours) • On-call for crisis and emergency escalation situations • Proactively look for solutions to improve efficiency and meet client needs in order to strengthen the client relationship - bring in key stakeholders where needed to demonstrate to our clients that we are a strategic advisor and partner • Quality Assurance (QA) in various forms across all projects - e.g., from checking productivity stats in tools to full QA of service delivery on client projects 🧑‍🤝‍🧑 Team Management • Manage a team of flexible service team members • Manage a team of hourly paid employees, coordinate positive and negative feedback, track late and missed shifts and serve as the line manager to this team • Understand the services and business models to manage the team in alignment with overall business goals • Communicate updates to the team from the client that impact the delivery of work in a timely manner • Provide feedback to Resources on all project team selections (research which potential candidates are suitable for each project) 🛠️ Documentation + Tools • Creation and maintenance of client project documentation including accurate documentation in Google Sites, Zoho and Monday.com • Ensure all platforms are connected according to the Statement of Work, escalation of any issues to relevant tool provider • Maintain accurate and current records in Zoho, complete quarterly audits About You 👇 Skills and Traits • Strong accuracy skills and attention to detail • Logical thinking with creative troubleshooting and problem-solving ability • Strong written and verbal communication skills • Strong organisational and time management skills, to meet client and agency deadlines • Level of confidence and gravitas when liaising with and advising clients • Proven people management skills • Ability to proactively identify pain points with our clients as well as opportunities that will strengthen the client relationship and lead to upselling additional services • Effective relationship building skills • Ability to work under pressure to meet key client deliverables and agency projects • Knowledge of emerging industry practices when solving business problems • Excel, PowerPoint, Google Drive and Basecamp skills • Strong report writing skills Experience and/or Education • Must have Project Management experience ideally with an agency or in the marketing, digital or social space of a large brand • Significant experience with project management tools i.e., Monday.com • Preferred experience with CRM tools i.e., Zoho • Must have an understanding of social media services including social monitoring, strategy, insights, content, platforms, and tools • Preferred experience in people management • Familiarity with social media data Social Element Values ✨ Bring the joy: Our people bring the joy by radiating energy, creating an uplifting atmosphere, and spreading positive vibes that's magnetic to everyone around them! 🌟 Trusted Pioneers: Our trusted pioneers are trailblazers driven by curiosity, leading the way with best-in-class solutions and innovative ideas. 🤗 Everyone’s welcome: We create an inclusive and respectful environment where communication is jargon-free, and everyone feels welcome 👐 We’ve got you: With a team that's professional, reliable, smart, and prepared, we are problem-solvers who get it done and do it brilliantly. 🫶 Genuine humans: Our genuine humans are compassionate, honest, and unapologetically real. Benefits Please note these benefits are for US based employees only 🏠 100% Remote working 🌞 33 days of holiday (including the bank holidays) 🎂 Birthday off 🐕‍🦺 Annual Occasion Day off for an important event 🙏 1 Volunteer day off 😷 Paid Sick time off ⚕️ Group Insurance Medical plans with generous employer contribution, including one plan that is employer covered 🤓 Dental and Vision plans 🏦 FSA & HSA Options, with employer contribution to HSA on select plans 👴🏽👵 401k with employer matching 🌡️ Employer Paid Long-Term/Short-Term Disability 🧑‍🤝‍🧑 Enhanced family friendly policies 😴 Career Break: After 1 year's service, can take between 4 weeks and 1 year unpaid leave. 👩‍⚕️ Wellbeing Support 🤗 3 x Wellbeing Days 🏖️ Flexible Fridays (Working half day) The Hiring Process 🤝 Culture + Connect Call with one of Talent Team ✨ Skills + Experience Interviews with members of the Project Management and/or Social Team 🧑‍🤝‍🧑 Chemistry Check with VP of Brand Protection and Project Management and Global Head of Social Intelligence Our Diversity, Equality & Inclusion Commitment We welcome applications from diverse and under-represented groups regardless of their background. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you! 🙂 We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply. We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process. ✍️ How To Apply If you're ready to make your mark with us, upload your resume and a cover letter explaining your personal/professional experience and why you're excited to join our team. Don't forget to include the specified details in your cover letter/video to ensure your application gets processed! • **If you would prefer to submit your application in a different format, please feel free to get in touch with us at talent_tse@thesocialelement.agency and we will be happy to assist you in any way we can. We will be unable to process applications via this inbox. Excited to embark on this journey with us? We can't wait to hear from you! ❤️

Oversee and ensure seamless service delivery on client projects, manage team and resources, and maintain accurate documentation to support social media and digital marketing initiatives. | Experience in project management within an agency or marketing/digital space, familiarity with social media services and tools, strong communication and relationship skills, and proficiency with project management tools like Monday.com and CRM tools like Zoho. | Where: This is a fully remote role from the United States Type: Full time, salaried role Join Us at Social Element! Founded 23 years ago, we're a leading global full-service social media agency on a mission to Make Social Better for everyone. To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact. Now, we're on the lookout for a passionate Project Manager to manage Brand Protection, Community Management and Social Insights projects for a multinational automotive and an alcohol brand in North America! What You’ll Do Tasked with supporting two major moderation and engagement clients and supporting our Social Intelligence function, you’ll conduct tactical day-to-day duties, issue resolution, and ensure high quality of service delivery, while supporting the Client Services department to nurture client relationships. This position also allows you to look for ways to find efficiencies by improving established processes, and identifying opportunities to improve service delivery across the full project management function. ️ Project Management • Oversight and ensuring seamless service delivery on our client projects • Oversight of North America Insights deliverables • Ensure services are delivered in accordance with the Statement of Work • Ensure strong performance against KPIs (Key Performance Indicators) • Coordination of all project activities with all service lines • Serve as a key liaison between the client, the client services team, and service delivery team • Serve as a backup on other projects, as well as ensuring proper coverage and cross-training so all projects have adequate support and coverage in emergencies or during time off • Ensure projects are fully resourced, delivered effectively, on time and within budget to include any planning ahead to forecast high volume times, i.e., holiday coverage, campaigns, etc. • Attend client meetings and provide clients with confident, service focused recommendations and solutions • Support with holiday cover for other Project Managers and key team members (may include some unsociable working hours) • On-call for crisis and emergency escalation situations • Proactively look for solutions to improve efficiency and meet client needs in order to strengthen the client relationship - bring in key stakeholders where needed to demonstrate to our clients that we are a strategic advisor and partner • Quality Assurance (QA) in various forms across all projects - e.g., from checking productivity stats in tools to full QA of service delivery on client projects ‍‍ Team Management • Manage a team of flexible service team members • Manage a team of hourly paid employees, coordinate positive and negative feedback, track late and missed shifts and serve as the line manager to this team • Understand the services and business models to manage the team in alignment with overall business goals • Communicate updates to the team from the client that impact the delivery of work in a timely manner • Provide feedback to Resources on all project team selections (research which potential candidates are suitable for each project) ️ Documentation + Tools • Creation and maintenance of client project documentation including accurate documentation in Google Sites, Zoho and Monday.com • Ensure all platforms are connected according to the Statement of Work, escalation of any issues to relevant tool provider • Maintain accurate and current records in Zoho, complete quarterly audits About You Skills and Traits • Strong accuracy skills and attention to detail • Logical thinking with creative troubleshooting and problem-solving ability • Strong written and verbal communication skills • Strong organisational and time management skills, to meet client and agency deadlines • Level of confidence and gravitas when liaising with and advising clients • Proven people management skills • Ability to proactively identify pain points with our clients as well as opportunities that will strengthen the client relationship and lead to upselling additional services • Effective relationship building skills • Ability to work under pressure to meet key client deliverables and agency projects • Knowledge of emerging industry practices when solving business problems • Excel, PowerPoint, Google Drive and Basecamp skills • Strong report writing skills Experience and/or Education • Must have Project Management experience ideally with an agency or in the marketing, digital or social space of a large brand • Significant experience with project management tools i.e., Monday.com • Preferred experience with CRM tools i.e., Zoho • Must have an understanding of social media services including social monitoring, strategy, insights, content, platforms, and tools • Preferred experience in people management • Familiarity with social media data Social Element Values Bring the joy: Our people bring the joy by radiating energy, creating an uplifting atmosphere, and spreading positive vibes that's magnetic to everyone around them! Trusted Pioneers: Our trusted pioneers are trailblazers driven by curiosity, leading the way with best-in-class solutions and innovative ideas. Everyone’s welcome: We create an inclusive and respectful environment where communication is jargon-free, and everyone feels welcome We’ve got you: With a team that's professional, reliable, smart, and prepared, we are problem-solvers who get it done and do it brilliantly. Genuine humans: Our genuine humans are compassionate, honest, and unapologetically real. Benefits Please note these benefits are for US based employees only 100% Remote working 33 days of holiday (including the bank holidays) Birthday off ‍ Annual Occasion Day off for an important event 1 Volunteer day off Paid Sick time off ️ Group Insurance Medical plans with generous employer contribution, including one plan that is employer covered Dental and Vision plans FSA & HSA Options, with employer contribution to HSA on select plans 401k with employer matching ️ Employer Paid Long-Term/Short-Term Disability ‍‍ Enhanced family friendly policies Career Break: After 1 year's service, can take between 4 weeks and 1 year unpaid leave. ‍️ Wellbeing Support 3 x Wellbeing Days ️ Flexible Fridays (Working half day) The Hiring Process Culture + Connect Call with one of Talent Team Skills + Experience Interviews with members of the Project Management and/or Social Team ‍‍ Chemistry Check with VP of Brand Protection and Project Management and Global Head of Social Intelligence Our Diversity, Equality & Inclusion Commitment We welcome applications from diverse and under-represented groups regardless of their background. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you! We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply. We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process. ️ How To Apply If you're ready to make your mark with us, upload your resume and a cover letter explaining your personal/professional experience and why you're excited to join our team. Don't forget to include the specified details in your cover letter/video to ensure your application gets processed! If you would prefer to submit your application in a different format, please feel free to get in touch with us at talent_tse@thesocialelement.agency and we will be happy to assist you in any way we can. We will be unable to process applications via this inbox. Excited to embark on this journey with us? We can't wait to hear from you! ️

Lead a team managing social media community engagement, develop and present performance reports, guide strategy and client communications for a nonprofit client in travel and tourism. | Four years of social media marketing experience, strong knowledge of social platforms, excellent communication skills, ability to lead a team and work independently, preferably with travel and tourism experience. | Overview Join to apply for the Social Media Manager role at Social Element . This is a fully remote role from the United States. Type: Full time role Required Working Time Zone: Pacific or Mountain Time Founded 23 years ago, we’re a leading global and independent full-service social media agency on a mission to Make Social Better for everyone. We aim to create unskippable content, safer scrolling, stronger connections, and a big impact. We’re looking for a passionate Social Media Manager to work with a leading nonprofit organization within the travel and tourism industry. Leverage your enthusiasm for California and its culture. You will be the client-facing leader of a team that drives day-to-day development and growth of the client’s online communities. What You’ll Do Provide guidance on best practices to ensure efficiently crafted quality 1:1 engagement, including responses to questions, concerns, and brand love. Lead the team in executing proactive strategies, identifying engagement opportunities, and commenting on brand-relevant content to build the brand’s reputation and reach. Guide the team to deliver insightful quarterly social media reports and monthly updates; compile and share data on team performance, opportunities to develop services, and highlights. Supervise day-to-day social media community management for multiple brands, overseeing communications with consumers, fans, and communities across social channels. Craft process documentation and training materials to educate team members on different brands, voices, workflows, and tool usage. Stay current on social platform capabilities; lead revisions to engagement tactics and recommendations based on platform or community developments. Lead the development and client presentation of social media performance reports with KPI definition and recommendations, in collaboration with Strategy & Insights teams. Play a key role in scope conversations for client renewals or ad hoc requests to ensure alignment with processes and client needs. Assist PM in escalating Sprinklr issues and requesting improvements. About You Passionate and curious about social media, with an eye for trends and internet culture. Excellent written and verbal communication, flawless spelling and grammar; able to craft engaging copy based on brand voice. Knowledge of California culture and the brand/product offering; strong attention to detail, ability to multitask, prioritize, and meet deadlines. Collaborative team player who supports the team, department, agency, and clients. Proactive problem solver who can work with minimal supervision and is committed to excellence, taking ownership of responsibilities and occasionally working non-standard hours. Experience Four years of hands-on social media marketing experience with deep knowledge of social media communities. Working knowledge of social media platforms (Instagram, Facebook, Threads, TikTok, X, YouTube) and their audiences. Travel and tourism experience is preferred but not required. Benefits Note: Benefits listed are for US-based employees only. 100% remote work, 33 days of holiday (including bank holidays), birthday off, annual occasion day off, 1 volunteer day off, paid sick time, group medical plans with employer contribution (including one plan that is employer covered), dental and vision, FSA & HSA options with employer HSA contribution, 401k with employer matching, employer-paid long-term/short-term disability, enhanced family-friendly policies, and a career break option after 1 year of service. Wellbeing support includes 3 wellbeing days and flexible Fridays (half-day). How to Apply Upload your resume and a cover letter explaining your experience and why you’re excited to join our team. Include the specified details in your cover letter/video to ensure processing. If you prefer a different application format, contact talent_tse@thesocialelement.agency for assistance (we cannot process applications via that inbox). We’re committed to diversity, equality, and inclusion and encourage applications from underrepresented groups. We can provide reasonable adjustments during the recruitment process. Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Marketing and Sales Industries: Marketing Services Referals increase your chances of interviewing at Social Element. Get notified about new Social Media Manager jobs in Houston, TX. #J-18808-Ljbffr

Manage social media community engagement by responding to consumer queries and complaints, maintaining brand voice, and fostering positive connections. | Part-time availability including weekends, strong US English writing skills, social media platform knowledge, digital tech confidence, and ability to work remotely with specific IT requirements. | Where: United States Initial 3 month part time hourly paid engagement. Join Us at Social Element! Founded 24 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone. To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact. We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience. We are looking for a number of Part Time (up to 29 hours per week) Hourly Paid Community Managers for a leading beverage company in North America. The Opportunity Our Social Media Community Managers are the voices of our brands and are at the forefront of how consumers engage with them across social. In this role, we expect you to be the voice of the brand by understanding their social offerings, their consumers and their products. Your main responsibility will be responding to consumer’s queries, complaints, and engaging with the online audience on behalf of our client while keeping with their bright, playful and happy look and feel. In this role you are able to use your knowledge on best practices across social platforms as well as your skills in customer service by providing every customer with an authentic interaction. At the heart of this position is ensuring that our brands are connecting with their communities and building positive associations while remaining human, genuine and caring to every customer's needs and circumstances. Working Hours This work will be on an hourly paid basis so ideally, we are looking for candidates who have flexibility and availability to work across weekdays, evenings and weekends to cover all project hours. Weekend availability is an absolute must! Requirements Strong US English written skills as you’ll be crafting engaging responses in social media. So a great level of English language and grammar is essential. ‍‍ Background experience: either engagement, social customer care, and/or community management, either with a brand or digital agency Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube and being up to date with the latest trends in addition to working knowledge of different audiences. A confidence with digital technology and using a variety of tech tools and platforms. A self-motivated social media expert who is comfortable working remotely. IT Policy We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements: • Operating system - Windows 11 / MAC OS X version 13 (Ventura) or higher with Admin credentials. • At least 8GB RAM (16GB recommended) • A secure, home-based broadband Internet connection with a minimum speed of 20 Mbps download and 1 Mbps upload (50 Mbps download and 5 Mbps upload are recommended). • 40 GB available HDD (SSD recommended) • A Webcam and headset • Android or iOS device for 2FA • Chromebook, Linux and Cloud VMs are not supported. If you want to run a local VM (virtual machine), you need to send us your computer specs and explain how you intend to do this. • Use of a touchscreen monitor without a keyboard and a mouse isn't allowed. Please Note: It is essential to have all IT requirements to qualify for the process and IT policy. The Hiring Process The hiring process for these positions will be made up of the following stages Online Assessment - a short assessment to showcase your engagement techniques and practices concentrating on tone of voice, social expertise and grammar & spelling Culture & Connect Interview with Talent Team - we tell our story, bring our culture to life and assess you against skills and traits you will need to be successful in this role. Skills + Experience Interview with Social Team - we will share more about the role and will deeper dive into your skills and traits. Our Diversity, Equality & Inclusion Commitment At Social Element, we pride ourselves on a hiring process that is fair, transparent, and deeply focused on respecting the unique skills and experiences each candidate brings. We warmly welcome applications from individuals of all backgrounds, especially from those who have been historically under-represented groups. We value diverse thinkers and encourage those who have felt overlooked or unsure due to the confidence gap or imposter syndrome to apply — your unique talents and viewpoints are exactly what we might need. We are committed to a supportive and inclusive application process. If there are accommodations or adjustments you need at any stage of the recruitment, please let us know in the application. We aim to ensure you feel fully supported throughout.

Manage social media community engagement by responding to consumer queries and maintaining brand voice across platforms. | Part-time availability including weekends, strong English writing skills, social media platform experience, and ability to work remotely with specific IT requirements. | 🌎 Where: United States 🚀 Join Us at Social Element! 🌟 Founded 24 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone. To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact. We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience. We are looking for a number of Part Time (up to 29 hours per week) Hourly Paid Community Managers for a leading beverage company in North America. The Opportunity 👊 Our Social Media Community Managers are the voices of our brands and are at the forefront of how consumers engage with them across social. In this role, we expect you to be the voice of the brand by understanding their social offerings, their consumers and their products. Your main responsibility will be responding to consumer’s queries, complaints, and engaging with the online audience on behalf of our client while keeping with their bright, playful and happy look and feel. In this role you are able to use your knowledge on best practices across social platforms as well as your skills in customer service by providing every customer with an authentic interaction. At the heart of this position is ensuring that our brands are connecting with their communities and building positive associations while remaining human, genuine and caring to every customer's needs and circumstances. Working Hours 🕑 This work will be on an hourly paid basis so ideally, we are looking for candidates who have flexibility and availability to work across weekdays, evenings and weekends to cover all project hours. Weekend availability is an absolute must! Requirements 📙 💬 Strong US English written skills as you’ll be crafting engaging responses in social media. So a great level of English language and grammar is essential. 🧑🤝🧑 Background experience: either engagement, social customer care, and/or community management, either with a brand or digital agency 📱 Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube and being up to date with the latest trends in addition to working knowledge of different audiences. 📈 A confidence with digital technology and using a variety of tech tools and platforms. ✨ A self-motivated social media expert who is comfortable working remotely. IT Policy 💻 We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements: • Operating system - Windows 11 / MAC OS X version 13 (Ventura) or higher with Admin credentials. • At least 8GB RAM (16GB recommended) • A secure, home-based broadband Internet connection with a minimum speed of 20 Mbps download and 1 Mbps upload (50 Mbps download and 5 Mbps upload are recommended). • 40 GB available HDD (SSD recommended) • A Webcam and headset • Android or iOS device for 2FA • Chromebook, Linux and Cloud VMs are not supported. If you want to run a local VM (virtual machine), you need to send us your computer specs and explain how you intend to do this. • Use of a touchscreen monitor without a keyboard and a mouse isn't allowed. Please Note: It is essential to have all IT requirements to qualify for the process and IT policy. The Hiring Process 🚀 The hiring process for these positions will be made up of the following stages Online Assessment - a short assessment to showcase your engagement techniques and practices concentrating on tone of voice, social expertise and grammar & spelling Culture & Connect Interview with Talent Team - we tell our story, bring our culture to life and assess you against skills and traits you will need to be successful in this role. Skills + Experience Interview with Social Team - we will share more about the role and will deeper dive into your skills and traits. Our Diversity, Equality & Inclusion Commitment 🙌 At Social Element, we pride ourselves on a hiring process that is fair, transparent, and deeply focused on respecting the unique skills and experiences each candidate brings. We warmly welcome applications from individuals of all backgrounds, especially from those who have been historically under-represented groups. We value diverse thinkers and encourage those who have felt overlooked or unsure due to the confidence gap or imposter syndrome to apply — your unique talents and viewpoints are exactly what we might need. We are committed to a supportive and inclusive application process. If there are accommodations or adjustments you need at any stage of the recruitment, please let us know in the application. We aim to ensure you feel fully supported throughout.