Snorkel AI

Lead global supply strategy and scale a high-quality network with BPO and international expansion. | 8+ years in marketplace growth or operations with 5+ years leadership and proven global supply scaling experience. | About Snorkel At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data. We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes since 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler! About the Team The Data-as-a-Service (DaaS) business is building a category-defining data marketplace powering the next generation of AI applications. Our success depends on our ability to rapidly source, scale, and retain a high-quality global network of expert contributors (ECs) across a wide range of domains. The Supply team sits at the center of this effort — owning the strategy, systems, and partnerships required to ensure we can meet highly dynamic customer demand while building a scalable, resilient supply engine. About the Role We are seeking a senior leader to own and scale the supply side of our DaaS marketplace. This role is responsible for building a globally distributed, high-performing EC network that can meet fast-moving demand while scaling efficiently over time. This is a highly cross-functional and strategic role that goes beyond traditional growth or partnerships. You will be responsible for global supply strategy, BPO and partnership ecosystems, international expansion, and ensuring the right mix across geographies and channels to mitigate concentration and operational risk. You will also play a critical role in evolving our supply model from reactive fulfillment to predictive capacity planning — enabling a responsive, scalable marketplace that keeps pace with rapid sales cycles and shifting demand. About You You are a systems thinker and operator who thrives in ambiguity and knows how to bring structure and clarity to complex, fast-moving environments. You have deep experience scaling marketplace supply and understand how to balance short-term execution with long-term strategy. You’re highly analytical and comfortable building models and frameworks that inform decision-making. You know how to translate data into action and can partner effectively across Product, GTM, and Operations. You are equally comfortable operating at a strategic level and diving into the details when needed. You move with urgency, prioritize ruthlessly, and know how to scale teams and systems in high-growth environments. Responsibilities Own global supply strategy and execution build and scale a high-quality EC network to meet current and future demand balance short-term delivery needs with long-term capacity planning Lead BPO ecosystem and international expansion develop and manage BPO partnerships and global sourcing channels expand supply footprint internationally while managing geo and concentration risk Build predictive capacity planning and marketplace health systems evolve supply from reactive fulfillment to forward-looking capacity modeling leverage analytics to drive insights and actions that improve marketplace responsiveness and efficiency Drive multi-channel supply growth scale paid, partnerships, referral, and organic acquisition channels establish strong unit economics and continuously optimize funnel performance Own strategic partnerships identify and build partnerships (BPOs, universities, training programs, etc.) that drive scalable supply growth Partner on EC experience and retention work closely with the Head of EC Experience to improve retention, engagement, and contributor quality ensure a seamless end-to-end experience across the EC lifecycle Align closely with GTM and Delivery partner with GTM to respond to short sales cycles and rapidly evolving demand build systems that enable fast ramp-up and ramp-down of supply Lead and scale the team hire, develop, and lead a high-performing team across supply, partnerships, and operations Requirements 8+ years of experience in marketplace, growth, operations, or related fields 5+ years of experience leading teams, including senior or cross-functional leaders Proven experience building and scaling global supply networks, including partnerships and/or BPO models Strong analytical skillset, with experience building capacity models, forecasting systems, and data-driven decision frameworks Experience operating in fast-paced environments with short sales cycles and dynamic demand Demonstrated ability to create clarity and prioritize effectively in ambiguous environments Strong cross-functional leadership across Product, GTM, and Operations Excellent communication skills, with the ability to translate complex systems into clear, actionable insights Strong business judgment, including managing risk (geographic, channel, operational) and balancing short- and long-term tradeoffs Entrepreneurial mindset with a bias to action and ability to scale from 0→1 and 1→n All offers include equity in the form of employee stock options. Our compensation ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Be Your Best at Snorkel Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success. Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Lead strategic planning and operational cadence for Data-as-a-Service business ensuring cross-functional alignment and scalable improvements. | 7+ years in strategy, operations, or consulting with strong analytical skills and ability to manage ambiguous problems. | About Snorkel At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data. We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes since 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler! ABOUT THE ROLE We are hiring a Senior Strategy & Operations Manager to help run Snorkel's rapidly scaling Data-as-a-Service (DaaS) business. DaaS Operations is the centralized Strategy & Operations team reporting into the Head of Strategy and Operations, partnering across Supply, Delivery, GTM, Innovation, Finance, and Engineering to keep the business running with rigor and scaling efficiently as complexity grows. In this role, you will move fluidly across the most important problems in the business — operating cadences and planning cycles, capacity and supply planning, project execution and quality, customer outcomes, and the new operating functions we are standing up as DaaS scales. You will own end-to-end workstreams that don't have a clear home, build the operating systems behind them, and partner closely with the leaders of each function to turn strategy into measurable execution. This is a high-impact role suited for a strong operator who thrives in ambiguity, brings structure to fast-moving environments, and can balance strategic thinking with hands-on execution. WHAT YOU'LL DO * Partner with leaders across DaaS — Supply, Delivery, GTM, Innovation, Finance, and Engineering — to bring operational clarity, execution rigor, and alignment to their highest-priority initiatives * Own the operating cadence of the business — weekly, monthly, and quarterly reviews — and ensure goals, metrics, and reporting tell a clear story to leadership * Drive cross-functional initiatives end-to-end, especially the ones that span multiple teams or sit in the gaps between them * Lead annual planning and quarterly business review inputs across DaaS, translating strategic priorities into structured operating plans and measurable milestones * Diagnose performance issues across the business — capacity, quality, throughput, customer outcomes, cost — and partner with the right function to fix them * Step in to own ambiguous workstreams or new problem areas as they emerge, and drive them to outcomes * Improve operational processes and build durable systems that reduce friction and increase throughput as the business scales * Identify execution risks early and proactively surface trade-offs to leadership * Serve as a thought partner and executor to DaaS leadership and adjacent teams QUALIFICATIONS * 7+ years of experience in strategy, operations, consulting, or similar roles * Experience partnering closely with operational leaders in high-growth or complex environments * Demonstrated ability to drive cross-functional initiatives and deliver outcomes end-to-end * Strong analytical skills with comfort using data to inform decisions and track performance * Ability to bring structure and clarity to ambiguous problem spaces * Proven track record of influencing without authority * Excellent written and verbal communication skills, with experience presenting to senior stakeholders * Strong prioritization skills and bias toward action * Comfortable operating in imperfect systems while building scalable processes * Entrepreneurial mindset with high ownership and accountability BONUS POINTS * Experience in services, marketplace, or data-driven businesses * Exposure to delivery, operations, or workforce-based execution models * Experience supporting planning cycles and executive reporting Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Snorkel also includes benefits (including medical, dental, vision and 401(k)). Pay Range $130,000-$200,000 Be Your Best at Snorkel Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success. Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Lead supply strategy and capacity planning to meet AI training demands, managing performance metrics and scaling talent channels. | Requires 5+ years in growth or supply operations with strong analytical skills and SQL proficiency. | About Snorkel At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data. We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes since 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler! About the Role The Coding space is one of Snorkel’s most important growth vectors. As enterprises and leading AI labs race to build more capable coding models, demand for high-quality coding data and specialized engineering expertise is accelerating rapidly, making this a strategic priority for the business. We are hiring a Senior Operations Manager, Supply - Coding to own and scale the coding supply function, deeply embedded in our Data-as-a-Service (DaaS) business. Our DaaS business sources expert contributors to solve some of the most frontier problems in AI. These contributors include highly specialized software engineers, researchers, and technical experts who perform high-quality AI training work for the world’s leading AI labs. This leader will be responsible for ensuring we have sufficient high-quality coding experts to meet both current and projected customer demand while proactively planning for future growth. The core challenge of this role is finding the right skillsets, at the right capacity, through a mix of channels that solves for both speed and efficiency. This role reports to the Head of Supply and directly supports delivery leadership, working shoulder-to-shoulder with Delivery, Growth, GTM, Finance, Partnerships, and Analytics teams to ensure we have the right contributors, in the right domains, activated and producing at the right time. Understanding the nuances of projects across the entire sales lifecycle, you will be a key stakeholder in translating demand signals into scalable supply strategies and operational plans. This is a high-impact role for an operator who is equally comfortable building strategic growth plans, forecasting future workforce needs, and driving operational excellence through data. You will play a critical role in shifting our operating model from reactive to proactive while ensuring our coding expert ecosystem can scale alongside business growth. What You'll Do Own the Coding pod’s supply strategy and capacity planning: forecast future talent needs, build supply ahead of customer demand, and align supply investments and expert allocation decisions with forecasted demand and business priorities. Own coding supply performance and reporting: hold accountability for metrics including expert growth, activation, utilization, forecast accuracy, delivery readiness, and supply-demand balance, and design and own the supply operations dashboard in partnership with Analytics, regularly reviewing performance, surfacing risks, and driving action plans to achieve business targets. Optimize expert allocation and incentives: deploy the right contributors across competing business priorities to maximize utilization, delivery outcomes, and customer success, and design contributor incentive structures that balance quality, throughput, utilization, and project delivery timelines. Serve as the primary Supply point of contact for the Coding pod and partner cross-functionally: run pod standups and align priorities and readiness against growth plans; work with Data, Analytics, and Operations on attribution and visibility across every stage of the supply funnel; align with stakeholders to rapidly shift priorities as demand forecasts evolve; and partner closely with Growth, GTM, Finance, and Partnerships to inform commercial planning, workforce readiness, capacity commitments, and long-range supply strategy. Scale supply channels and manage risk: partner with the Partnerships team to evaluate and scale strategic talent channels including BPOs and other external supply partnerships, and identify structural supply risks, capacity constraints, and delivery dependencies, developing both immediate mitigation plans and long-term solutions. Qualifications 5+ years of experience in growth operations, supply operations, consulting, strategy, or related roles in high-growth or operationally complex environments. Experience building supply and demand forecasting models, including scenario-based planning (conservative, base, and aggressive cases). Strong analytical skills, including experience with SQL and data-driven decision-making. Experience operating in marketplace, workforce, staffing, creator economy, or other two-sided platform businesses. Demonstrated experience balancing supply growth, utilization, capacity planning, and forecasting in rapidly scaling environments. Strong strategic thinking skills with the ability to translate business demand signals into actionable supply strategies. Track record of managing or coordinating cross-functional teams to execute at speed. Ability to bring structure and clarity to ambiguous problem spaces and build scalable processes from imperfect systems. Excellent written and verbal communication skills, with experience presenting operational performance and growth metrics to senior stakeholders. Entrepreneurial mindset with high ownership, strong prioritization skills, and a bias toward action. Comfortable operating as both a strategic thinker and hands-on operator in a fast-changing environment. Pay Transparency Notice: Depending on your work location, the target annual salary base for this position can range as detailed below. Snorkel also includes benefits (including medical, dental, vision and 401(k)). The salary range for this position based off of tier 1 locations such as San Francisco Bay Area, New York, and Seattle and is $160,000-$240,000 All offers include equity compensation in the form of employee stock options. Salary Range $160,000—$240,000 USD Be Your Best at Snorkel Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success. Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Manage operational backbone including capacity planning, staffing, and financial performance for AI delivery organization. | 5+ years in professional services or delivery operations with resource planning and financial modeling expertise, proficient in Float, Jira, Salesforce. | About Snorkel At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data. We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes between 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler! About the Role As an Operations Manager at Snorkel AI, you will own the operational backbone of our Solutions AI delivery organization. You will be accountable for putting the right people on the right work, maintaining clear visibility into execution and financial performance, and driving alignment across pipeline, staffing, delivery, and revenue. You will build the systems, processes, and operating rigor required to scale a high-performing Professional Services organization. Main Responsibilities Own capacity planning and staffing for the Solutions AI Engineers in Float, aligning resources to projects based on skills, priority, and availability Build and maintain capacity and revenue forecasts based on pipeline, active projects, and hiring plans Run scenario planning to identify hiring needs, capacity gaps, and delivery risks Translate Salesforce (MEDDIC) pipeline into staffing plans and hiring signals, ensuring alignment between demand and capacity Partner with Engagement Managers during deal formation to validate scope, resourcing, timelines, and margin assumptions Ensure accurate timesheet submission, utilization tracking, and operational compliance across the delivery organization Define standards for project setup, tracking, and reporting to ensure consistent execution across engagements Establish operating cadences (e.g., weekly project and portfolio reviews) to ensure consistent execution Maintain accurate project and portfolio reporting, including execution status, burn, margin, capacity, and delivery risks Partner with Finance to ensure accurate revenue recognition, forecasting, and auditability of delivery data Own reporting and dashboards for core PS metrics, ensuring a single source of truth across systems Own data quality and consistency across Float, Jira, and Salesforce Standardize workflows across Float, Jira, and Salesforce; improve data quality Minimum Qualifications 5+ years in Professional Services Operations, Delivery Operations, or similar Proven experience with resource planning, capacity management, and utilization Experience with forecasting, capacity modeling, or financial planning in a services environment Proficiency with PSA/PM/CRM tools (e.g., Float, Jira, Salesforce) Strong understanding of PS financials (margin, burn, revenue recognition) and associated tools, (Excel/Sheets; dashboarding/reporting) Experience designing or optimizing workflows across multiple systems (PSA, CRM, project management tools) Comfortable operating in ambiguity and building processes from the ground up Candidate must be located in the United States No Visa Sponsorship Provided Locations New York; San Francisco Bay Area; Remote - US All offers include equity in the form of employee stock options. Our compensation ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. #LI-CG1 Salary Range $100,000—$140,000 USD Be Your Best at Snorkel Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success. Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Lead cross-functional initiatives and develop data dashboards to inform business decisions. | Requires 5+ years of business judgment, strong analytical skills, and technical capability with modern data tools and AI. | About Snorkel At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data. We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes between 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler! Senior Business Operations Manager San Francisco, CA (Hybrid); New York City, NY (Hybrid) About the Role We're hiring a Senior Business Operations Manager to join our Business Operations team, reporting to the VP of Business Operations. This role is critical to scaling through our next phase of growth. At heart, it is a horizontal role: you will partner with leaders across the company to turn ambiguous strategic problems into structured decisions, durable operating systems, and measurable outcomes. Your work will span strategic planning, cross-functional initiatives, analytics, and operating cadence — solving high-leverage problems and unlocking growth. We're looking for someone with broad skills who can go deep where it matters. You'll move fluidly between framing a business problem, pressure-testing the numbers behind it, working with stakeholders across the company to flesh out the plan, and building the strategy, operating cadence, or business intelligence needed to bring it to life. This is a high-impact role for someone with sharp business judgment, an entrepreneurial bent, technical capability to build prototypes themselves, and the foresight needed to scale our business. What You'll Do Partner with leaders across Snorkel to frame complex business problems and drive them to execution and impact, not just analysis or decisions Own cross-functional initiatives and stand up new programs and capabilities end-to-end: from problem definition through execution, measurement, and handoff to a steady-state owner Scope and run company initiatives end-to-end (e.g., external partnerships, corporate development, etc.) Translate strategic priorities into structured operating plans with clear owners, milestones, and measurable targets. Be able to run those core operating rhythms: roadmapping, OKRs, business reviews, planning cycles Build on top of our existing data and analytics infrastructure to create the dashboards and reporting that drive insight and enable us to run a world-class business without needing a technical analyst for support Turn messy data into clear recommendations for executive audiences Surface risks and trade-offs early and drive timely, well-made decisions Design durable systems and processes that scale with the company Qualifications 5+ years of experience in roles that require strong business judgment (including under uncertainty), cross-functional execution, and comfort with ambiguity; breadth and comfort across different kinds of environments is critical Solid analytical and quantitative skills; comfortable building operating, financial, or market models from scratch Entrepreneurial mindset and high ownership: creative thinking, always willing to roll up your sleeves, and try new things Hands-on technical capability across the data stack that makes a modern company run — data lakes, data pipelines, systems of record (CRM, ERP, and similar), and analytics/BI — and able to dig into technical questions and root causes when needed Passion for unlocking new capabilities with modern AI tooling is a must. You can build your own prototypes to show what's possible, and have a sense for what it takes to turn a prototype into something the business can rely on Solid project management fundamentals: you can run a cross-functional workstream without needing a dedicated program manager backstopping you Excellent written and verbal communication: you can tailor a message from IC to executive audience Proven track record of influencing without authority across functions and levels Salary Range $132,000—$208,000 USD Be Your Best at Snorkel Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success. Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Manage post-sales lifecycle for enterprise customers by building relationships, driving adoption, mitigating churn risk, and collaborating cross-functionally to ensure customer success and revenue growth. | 5+ years in technical customer-facing roles, ability to manage strategic projects, strong communication and presentation skills, experience with federal agencies, active TS/SCI clearance required, and travel up to 30%. | About Snorkel At Snorkel, we believe meaningful AI doesn't start with the model, it starts with the data. We're on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes between 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world's largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler! As an AI Success Manager, you are responsible for the post-sales lifecycle of a portfolio of enterprise customers. Building strong relationships, delivering successful outcomes, and being relentless in the pursuit of making customers successful are key traits of a world class AI Success Manager. Within each account you will serve as a trusted advisor, helping customers drive adoption, move up the maturity curve, and derive business value from our industry leading products and services, ultimately leading to project success, retention, renewal, and growth! Sitting at the intersection of sales, product management, software engineering, and AI solutions engineering, few roles provide such a direct impact on the growth of the company. We are not looking for someone to continue the status quo, we are looking for candidates to set a new bar and redefine what it means to make customers successful in the new AI first world, as well as play a critical role in Snorkel's next chapter of growth! Main Responsibilities • Build and develop relationships with senior executives in business and IT to ultimately stay aligned with business outcomes and secure partnership in their AI transformation initiatives. • Identifying critical needs of our customers and mapping appropriate resources cross-functionally including Product, Software Engineering, Applied AI Engineering, and Executive Leadership. • Lead the new customer onboarding program and work with core Snorkel AI technical teams to ensure that customer requests and escalations are resolved in a timely fashion. • Be a customer advocate as we establish our product roadmap, influence features and improvements, and actively support them through the product development pipeline in collaboration with the product team. • Partner closely with Regional Sales Leaders, Account Executives, Applied AI Engineers, Solutions Engineers, and other internal stakeholders to identify new use cases and add-on opportunities for the account team to fuel company-wide revenue targets. • Identify and mitigate risk of churn with a well thought out account renewal strategy built in collaboration with the Account Team. • Monitor customer health and adoption metrics, developing a comprehensive understanding of account health. • Become a Subject Matter Expert (SME) on Snorkel's products, services , and our unique position within the marketplace while also continuing to expand your knowledge of AI industry trends. • Assist with the development and implementation of standard methodologies, processes, and tools to continually improve Snorkel AI's Customer Success program. • As part of our team, you will have the opportunity to work on all aspects of complex National Security problems. Minimum Qualifications • 5+ years experience working in a technical customer-facing role, e.g., technical account management, management consultant, pre-sales engineer, or customer success management. • Proven ability to understand customer objectives, design solutions and identify expansion opportunities that align to value drivers within the account. • Experience managing strategic projects or professional services engagements with a strong orientation towards teaching and enablement. • Consistent record of achieving targets and goals with a history of driving adoption and identifying/remediating risk with the goal to drive renewal, cross-sell and upsell. • Influential presence in front of customers, strong presentation and communication skills and the willingness to become the trusted advisor. • Skilled at coordinating resources to manage customer escalations through a successful resolution. • B.S. degree in Computer Science, Engineering, or comparable degree/experience. • Experience working across the Civilian, DOD and NATSEC agencies, inclusive of experience in Federal Law Enforcement, Healthcare, Financial/Regulatory and Military operations and logistics. • Candidates must have an active TS/SCI; preferred with a Single Scope Background Investigation (SSBI) with Polygraph. • Travel up to 30% based on customer needs. Preferred Qualifications • Previous experience working on AI/ML projects or industry knowledge of standard technologies in the AI space. • Track record of collaboration across technical and sales teams to manage churn and grow retention rates within accounts. • Strong desire to help customers solve problems; ability to explain complex technical concepts to a broad audience and then influence internal and external stakeholders through strong interpersonal skills. • Consultative with the ability to uncover customer pain points and apply Snorkel AI's resources to provide solutions. • Experience reviewing and drafting responses to federal Requests for Comment (RFCs), Requests for Information (RFIs), and Requests for Proposals (RFPs) is preferred. The compensation range is $164K-$260K OTE. All offers also include equity in the form of employee stock options. Our compensation ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Location Washington, D.C. region. #LI-CG1 Be Your Best at Snorkel Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly-offering a unique combination of stability and the excitement of high growth. As a member of our team, you'll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you're looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you're fully supported in building your career in an environment designed for growth, learning, and shared success. Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.