SnapStream Media

Contribute to migrating legacy applications to modern tech stacks, develop cloud-native features, and collaborate on code reviews and customer support. | Proficiency in modern programming languages, cloud concepts, and experience with media or streaming technologies are preferred, with a bachelor's degree in Computer Science or related field. | SnapStream helps you capture and harness the video you care about. Our platform makes it dead simple to record, search, clip, and share video from the sources you depend on. From late-night writers crafting the perfect segment to journalists breaking stories to communications teams tracking brand mentions, our customers use SnapStream to stay on top of what's happening and respond fast. When something happens on TV, teams at Politico, Last Week Tonight, The New York Times, and CBS turn to us to find it, grab it, and put it to work. SnapStream Core Values Our core values serve as our operating system at SnapStream. They shape how we work, who we hire, and why we win. The SnapStream Way is to: Be Curious - cultivate a culture of learning & continuous improvement Walk in the Customer's Shoes - spend time deeply understanding our customers so you can see the world through their eyes Experiment without Fear - experiment boldly and be unafraid to change your thinking along the way Be an Owner - have a sense of personal responsibility, sweat the details, and think long term Enjoy the Journey...Together - work as one team by respecting, inspiring, and uplifting others Responsibilities We're looking for engineers who are ready to level up. Whether you're an ambitious junior developer eager to expand your skills or a mid-level engineer with cloud experience looking for bigger challenges, you'll find opportunities to grow quickly here. You will join us in an ambitious effort to migrate our legacy application to a modern tech stack- contributing to building cloud-native services and features that power our video recording and monitoring platform. This is a hands-on role where you'll write code daily and see your work directly impact high-profile customers across news, sports, entertainment, and government. The scope of your responsibilities will match your experience level, with opportunities to take on increasing ownership as you grow. Familiarize yourself with our legacy stack as we migrate, including C#, SQL Server, Lucene, and ASP.Net Develop features using TypeScript, Vue, FFMpeg, and AWS services like ECS, S3, Lambda, and MediaConvert Write clean, maintainable code with support from senior team members Participate in code reviews and apply best practices for cloud development Collaborate with our technical support team to investigate and resolve customer issues while contributing to product reliability Participate in on-call support rotations to ensure system reliability and rapid incident response 1-5 years of professional software development experience Experience with / understanding of cloud computing concepts and distributed systems Strong proficiency in JavaScript/TypeScript or similar modern programming languages Comfort with leveraging AI tools to develop robust software more efficiently Strong communication skills and ability to collaborate effectively with team members and customers Self-directed, proactive, and comfortable operating in ambiguity Exposure to Docker, Git, and Terraform is preferred Experience developing software for video, media, or streaming technologies such as FFMpeg, HLS, RTMP, and SRT is valuable Experience with other cloud providers is a plus Bachelor's degree in Computer Science or related field We know you're looking for more than just a job. At SnapStream, we invest in our people by offering a comprehensive benefits package and meaningful opportunities for growth. Learn from and collaborate with a talented, focused team of experienced engineers Be part of building something meaningful with real impact Comprehensive health coverage, including medical, dental, vision, FSA or HSA options, life insurance, and disability insurance Paid time off and paid parental leave 401(k) retirement plan with company matching Enjoy flexibility and collaboration in an intentional, remote-first work environment equipped with the tools and technology you need to succeed SnapStream is proud to be an equal opportunity workplace. We are committed to creating an inclusive workplace and do not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Lead and manage IT operations, ensure system reliability and security, and act as escalation point for technical issues. | Over 5 years of experience in infrastructure support, cloud, networking, and system administration, with strong communication and leadership skills. | SnapStream is a media monitoring, recording, and clipping platform for businesses working with live TV and streaming video. We help organizations harness the power of moments to better connect with their audiences and drive real impact. SnapStream makes it easy for teams across news, sports, entertainment, advocacy, government and corporate communications to quickly find and share video moments, power persuasive storytelling, increase engagement and accelerate rapid response. That's why customers like Politico, The Daily Show, Buzzfeed and The White House love us. SnapStream Core Values Our core values serve as our operating system at SnapStream. They shape how we work, who we hire, and why we win. The SnapStream Way is to: Be Curious - cultivate a culture of learning & continuous improvement Walk in the Customer's Shoes - spend time deeply understanding our customers so you can see the world through their eyes Experiment without Fear - experiment boldly and be unafraid to change your thinking along the way Be an Owner - have a sense of personal responsibility, sweat the details, and think long term Enjoy the Journey...Together - work as one team by respecting, inspiring, and uplifting others SnapStream is seeking a Lead IT Operations Engineer to serve as our hands on technical leader, owning IT end-to-end and driving reliable, secure systems for the business while acting as the primary escalation partner to our awesome Technical Support team; this role reports to the Head of Operations. Responsibilities Lead SnapStream’s day-to-day IT operations, ensuring reliable, secure access to core tools and services Help oversee the health of our cloud infrastructure and data facilities Serve as the primary escalation point for customer facing Technical Support, owning environmental issues; networking, identity/SSO, permissions, and infrastructure related problems that require deep technical expertise and driving them to resolution. Partner with Engineering/Product on escalations: provide high quality repro steps, logs, timelines, and impact summaries; drive fixes and workarounds Own and maintain internal application integrations and automations that keep business data flowing reliably between systems, ensuring accurate, timely information for teams across the company Identify recurring issues and implement preventative improvements (automation, tooling, process changes, training) Maintain and improve documentation: runbooks, KB articles, escalation playbooks, and internal SOPs Participate in an on-call rotation for critical issues, with defined response expectations and ownership of incident triage, vendor coordination, and post incident follow up This role will include people management responsibilities, including a small number of direct reports 5+ years in a technical role providing SME support for infrastructure and networks Excellent written, verbal, and interpersonal communication; able to write clear tickets, runbooks, and updates Proven ability to manage multiple priorities with strong planning, organization, and follow-through Self-directed, proactive, and comfortable operating in ambiguity Cloud experience required, preferably AWS (compute, storage, networking, IAM, and monitoring/logging fundamentals) Deep knowledge of networking and hardware (DNS/DHCP, VPNs, routing/switching, Wi-Fi, TLS/certs; endpoint/server troubleshooting) Strong Windows Server administration and troubleshooting experience, including Active Directory/group policy concepts, DNS/DHCP, user/access management, remote administration (RDP/PowerShell), patching, and diagnosing service/authentication issues end-to-end UNIX/Linux skills (shell, services, permissions, log analysis) Experience with our core tools: Okta, Google Workspace, Slack, Jira, Freshdesk, CrowdStrike (or similar) Periodic on-site presence at our data facilities is required to support infrastructure, networking, and equipment needs Able to lift up to 50 lbs (with or without reasonable accommodation) Video, streaming, or video transport experience is a significant plus (e.g., RTMP/SRT, multicast, transcoding, captions) We know you’re looking for more than just a job. At SnapStream, we invest in our people by offering a comprehensive benefits package and meaningful opportunities for growth. Learn from and collaborate with a talented, focused team Be part of building something meaningful with real impact Comprehensive health coverage, including medical, dental, vision, FSA or HSA options, life insurance, and disability insurance Paid time off and paid parental leave to support work-life balance 401(k) retirement plan with company matching Enjoy flexibility and collaboration in an intentional, remote-first work environment equipped with the tools and technology you need to succeed SnapStream is proud to be an equal opportunity workplace. We are committed to creating an inclusive workplace and do not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.