Smile Digital Health

Act as technical advisor to clients, develop custom Proof of Concepts and architectural documentation, and collaborate with sales and product teams. | 7-10+ years in technical sales, consulting, or system architecture with strong software development and cloud deployment experience. | Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday! Apply today and find plenty of reasons to SMILE! This role will be responsible for assisting in shaping and delivering on the Health Data Fabric (HDF) vision anchored in Smile Digital Health’s FHIR platform. As a trusted Client Solutions Architect, you will help Clients and prospective customers understand the full breadth, technical and, business details of Smile’s solutions through the development of custom Proof of Concepts (PoC), presentations, demonstrations, architectural diagrams/documentation, customer specific requirements, and, support the development and response of RFPs, RFIs and similar solicitation documents by detailing the adoption and migration of a customer’s existing systems and data to the Smile platform. \n Responsibilities: Act as a trusted technical advisor to prospect and assess existing customers by determining and analyzing complex technical product functionality gaps, and collaborating with various internal teams to develop solutions that meet customer expectations. Develop strong relationships with varying levels of strategic clients and maintain up-to-date knowledge of business objectives, vision and goals to determine client roadmap alignment with the Smile product roadmap. Proactively lead the customer on their buy Journey by understanding and anticipating their needs and pain points and offering impactful, persuasive solutioning. Provide scoping and sandbox environment support and substantiate business and technical solutions offered to existing and prospective clients. Collaborate with cross-functional teams to develop and demonstrate ROI based on technical product capabilities that align with client business objectives and goals. Creating high-level IT architecture specifications and design documents along with troubleshooting and resolving issues with design. Identify solutions for existing challenges or obstacles and anticipate potential future challenges. Support the design and migration of data to Smile’s platform while being sensitive to the customer’s business model and cultural transformation towards a Smile Health Data Fabric. Support and contribute to strategic customer proposals by preparing and delivering technical presentations explaining products and services to prospective strategic clients and on-going technical consultation. Participate in the development of product demos and POCs to highlight compelling Smile capabilities. Collaborate closely with the Sales team to develop and implement effective account management strategies by providing subject matter expertise on a customer’s current and prospective technical needs and determine how Smile’s solution(s) can meet their business goals and objectives. Act as a technical liaison between customers, service engineering teams, product teams and support to bring the voice of the customer to the Smile products. Rapidly develop and maintain a deep knowledge of Smile’s products, FHIR, market trends, customer environment and competitive landscape. Collaborate cross-functionally to continuously improve product, sales and marketing from a technical perspective. Requirements: 7-10+ years of experience leading business development, technical sales and/or customer consulting as well as contributing to the system design or architecture (architecture, design patterns, reliability, and scaling) of new and current systems. Experience in healthcare, technology or a similar industry, is preferred. Professional software development experience is highly preferred. Significant hands-on experience in implementation and customer consulting. Experience building complex technology-based systems that have been successfully delivered to customers at scale. Ability to take a project from scoping requirements through the launch of the project. Excellent communication skills with the ability to explain complex technical software product features, technical designs, product strategy, and intended solutions. Demonstrate ability to present and influence all levels of an organization up to and including C-level/Executive level. Previous experience leading and/or senior-level contributions to strategic RFP response development. Knowledge of professional software development practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations. Experience providing support to new hires and colleagues to improve their skills and help elevate the effectiveness of the overall team and company. Knowledge of at least one major CSP and deployment patterns including CI/CD, container, orchestration, IaaS scripting and architecting. Knowledge and/ or experience in modern programming tools and development patterns such as microservices architecture, scalable enterprise, etc. Experience with health technologies (i.e. HL7 FHIR), preferred but not required. \n $145,000 - $160,000 a year \n Some of the benefits we offer: * Remote Work Environment * Flexible Time Away From Work Policy including PTO, Personal and Sick Days * Competitive Salary and Health/Medical Benefits * RRSP/TFSA/401K Employee Contribution * Life and Disability * Employee Assistance Program * FHIR Study Program and Skillsoft Learning * Super HAPI Fun Club Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion. We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.

Manage data analytics infrastructure, automate CI/CD workflows, and operate large-scale Spark-based data processing environments. | 6+ years in DevOps/DataOps with Python proficiency, Apache Spark experience, and skills in Terraform and Airflow. | Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday! Apply today and find plenty of reasons to SMILE! The DataOps Engineer owns data analytics infrastructure at Smile Digital Health: from build and deployment pipelines through to large-scale data processing and analytics environments. This role bridges DevOps and data engineering by provisioning and hardening cloud infrastructure, automating CI/CD workflows, and operating the Spark-based and Big Data systems that power both our internal platform and customer deployments. \n Responsiblilities: Build, maintain, and run CI/CD pipelines and infrastructure-as-code for the Smile Digital Health platform and associated services. Provision, configure, and operate cloud-based Spark clusters and distributed data processing environments, including hands-on work with orchestration tools such as Airflow, Databricks, or EMR. Write, test, and maintain data pipelines on the same infrastructure you manage, from environment setup through to production monitoring. Design and maintain scalable, secure infrastructure templates and deployment automation across AWS, Azure, GCP, or OCI environments. Investigate and resolve data pipeline and integration issues, providing root-cause analysis and durable fixes. Monitor running systems and pipelines, respond to incidents, tune performance, and manage cloud infrastructure costs. Foster an Everything-as-Code culture and promote DataOps best practices across the team. Assist developers and engineers with deployments and builds as needed. Requirements: 6+ years in a DevOps, DataOps, or data platform engineering role. Hands-on experience with Apache Spark and at least one managed Spark platform (Databricks, AWS EMR, GCP Dataproc, or equivalent). Proficiency in Python; solid working knowledge of Java or Scala applications. Experience with pipeline orchestration tools such as Apache Airflow, Prefect, or similar. Strong CI/CD experience with GitLab CI, Jenkins, or GitHub Actions. Infrastructure-as-code proficiency with Terraform, Ansible, or equivalent (AWS CloudFormation and Azure ARM Templates are a plus). Solid experience operating Linux systems and public cloud environments (AWS, Azure, GCP, or OCI). Familiarity with Kubernetes or other container orchestration platforms for data workloads. Ability to manage multiple workstreams in parallel with strong attention to delivery timelines. Customer-first mindset with strong written and verbal communication skills. Additional Information: Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices. This position is a replacement role, created to support Smile’s continued growth and commitment to operational excellence. \n $130,000 - $160,000 a year \n Some of the benefits we offer: * Remote Work Environment * Flexible Time Away From Work Policy including PTO, Personal and Sick Days * Competitive Salary and Health/Medical Benefits * RRSP/TFSA/401K Employee Contribution * Life and Disability * Employee Assistance Program * FHIR Study Program and Skillsoft Learning * Super HAPI Fun Club Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion. We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.

Lead Voice of the Customer program to gather market intelligence and translate it into actionable insights for product and marketing teams. | 8+ years in product marketing or market intelligence within SaaS or healthcare IT, bachelor's degree, expertise in market research, and ability to communicate with technical and clinical stakeholders. | Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday! Apply today and find plenty of reasons to SMILE! Smile Digital Health is building the infrastructure for a healthier world — and the market intelligence to guide that mission has never mattered more. The Upstream Product Marketing Manager will serve as Smile's primary outside-in signal engine. This is a role dedicated to the market intelligence function: active engagement in the field — in conversations with payers, providers, government agencies, and health data leaders — gathering the Voice of the Customer (VOC) and converting those critical signals into structured, actionable, and scalable intelligence for Marketing and Product Development. The key insights this role will generate will directly shape how Marketing positions Smile's portfolio, influences product direction, and builds the market understanding required to compete and grow in an increasingly complex health data landscape. This role is a founding contributor to Smile's Market Intelligence Center of Excellence — a strategic initiative to formalize how the company listens to, interprets, and acts on market insight. \n Responsibilities: VOC Program Development Design and run a structured, repeatable Voice of the Customer research program spanning payers, providers, and government/public health segments Conduct 1:1 qualitative interviews, field conversations, and listening sessions with current customers, prospects, and industry stakeholders to surface unmet needs, market gaps, and emerging segment opportunities. . Broker and maintain an ongoing feedback loop between market conversations and internal Marketing and Product teams Produce semi-annual Market Intelligence reports that surface trends, white space, competitive signals, and emerging segment opportunities Market Intelligence Assets and Marketing Own the creation and maintenance of Source of Truth (SoT) documents for key market segments, competitive landscape, and customer insight — integrated into Smile's AI-in-the-loop marketing intelligence workflow Identify, define, and maintain User and Buyer personas across Smile's core market segments Synthesize qualitative market insights into quantifiable evidence that can support strategic and investment decisions Translate market intelligence into structured inputs — including business cases, opportunity assessments, and segment-level insights — that Marketing uses to inform and influence product roadmap conversations Partner with Smile's product team through Marketing's existing working relationship, ensuring the "why behind the what" is grounded in real market evidence Identify emerging regulatory requirements, international market signals, and niche clinical data needs that represent potential growth opportunities Leveraging AI Work within Smile's Claude Enterprise environment as a core contributor to Marketing's AI-in-the-loop intelligence process Leverage AI tooling to accelerate the synthesis, formatting, and distribution of market insights and downstream marketing artifacts Requirements: 8+ years in Product Marketing, Market Intelligence, or a related upstream/innovation function within SaaS, Healthcare IT, or a related domain Post-secondary education in Marketing, Business or related field and/or equivalent work experience. Demonstrated experience designing or formalizing a VOC or market research program — not just participating in one Track record of translating qualitative market insight into structured business cases, personas, or strategic recommendations Familiarity with the health data and interoperability landscape — including payer, provider, and government/public health segments Working knowledge of health data standards (HL7 FHIR) is a meaningful advantage; intellectual curiosity about these topics is a baseline requirement Ability to hold a credible conversation with clinical, technical, and commercial stakeholders — and know which language to use with whom Demonstrated expert in field research: comfortable initiating and sustaining 1:1 conversations with senior external stakeholders. VOC Program Development Design and run a structured, repeatable Voice of the Customer research program spanning payers, providers, and government/public health segments Conduct 1:1 qualitative interviews, field conversations, and listening sessions with current customers, prospects, and industry stakeholders to surface unmet needs, market gaps, and emerging segment opportunities. . Broker and maintain an ongoing feedback loop between market conversations and internal Marketing and Product teams Produce semi-annual Market Intelligence reports that surface trends, white space, competitive signals, and emerging segment opportunities Market Intelligence Assets and Marketing Own the creation and maintenance of Source of Truth (SoT) documents for key market segments, competitive landscape, and customer insight — integrated into Smile's AI-in-the-loop marketing intelligence workflow Identify, define, and maintain User and Buyer personas across Smile's core market segments Synthesize qualitative market insights into quantifiable evidence that can support strategic and investment decisions Additional Information: Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices. This position is a new role, created to support Smile’s continued growth and commitment \n $120,000 - $140,000 a year \n Some of the benefits we offer: * Remote Work Environment * Flexible Time Away From Work Policy including PTO, Personal and Sick Days * Competitive Salary and Health/Medical Benefits * RRSP/TFSA/401K Employee Contribution * Life and Disability * Employee Assistance Program * FHIR Study Program and Skillsoft Learning * Super HAPI Fun Club Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion. We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.

Lead and coordinate a team of project coordinators to ensure efficient project delivery and operational excellence. | 6+ years managing internal clients in IT environments with 2+ years people management experience and proficiency with project management tools. | This a Full Remote job, the offer is available from: United States Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday! Apply today and find plenty of reasons to SMILE! The Project Coordination Manager provides critical leadership and project coordination to a highly effective team of Project Coordinators and assigned special project management. This role will develop and drive a culture of collaboration, accountability and efficiency by providing coaching and mentorship to Project Coordinators. This role will oversee day to day operations and project oversight by implementing project management and Agile best practices, principles, and high-quality standards. It will also support departmental and organizational success by supporting end-to-end coordination of assigned internal projects. Responsiblities: • Manage a team of Project Coordinators by providing day-to-day guidance and coaching as well as identifying opportunities for professional growth. • Ensure Technical Account Managers (TAMs) and Agile Leads are appropriately supported in coordinating, planning, communicating, and executing the delivery of core project components. • Owns the delivery coordination function across all projects, ensuring consistent execution, operational discipline, and accurate project data that supports delivery performance, financial forecasting, and customer outcomes. • Define and enforce delivery coordination standards across all projects. • Establish and maintain project governance frameworks (RAID, reporting, documentation, etc.). • Ensure project data integrity supports accurate P&L reporting. • Oversee special projects, as assigned, by providing data analytics, project planning and effective execution. • Leads project meetings, reviews status and escalates issues for corrective action. • Oversees the completion of administrative tasks such as project operations support, deliverable management, communication support and project/service management tooling support. • Triage and delegate project issues and work with internal departments to address/mitigate/resolve the issues, under the guidance of Technical Implementation Leads and Technical Account Managers • Proactively identify project blockers and risks and flags them to the project team. • Develop and ensure maintenance of issue logs and project repositories of documents, prepare documents for various recurring meetings including minutes, issue logs, etc. • Coordinate with multiple internal/external partners. Establish effective collaboration with other teams and ensure good communication. • Monitor, track and coordinate project plans and provide reporting and input to ensure targets are met. • Provides direct support in complex reporting, planning, and escalated contracting challenges to cross-functional teams and partners. • Provide timely and accurate project updates to leadership and external partners. • Gather and analyze project data and propose efficient ways to expedite project delivery. Requirements: • 6+ years of experience working with internal clients and business units within an IT environment. 2+ years of people management and/or lead experience. • Previously demonstrated ability to guide, mentor and influence a team of Project Coordinators and/or similar roles. • Experience working with JIRA, Confluence or similar tools, required. • Demonstrated ability to work well with various groups of internal and external clients within business units while demonstrating customer service. • In-depth understanding of project management concepts. • Experience with budgeting, forecasting, SOW and resourcing • Should be able to multitask and be a quick learner. Have excellent communications skills and can manage client expectations. Can do attitude. • Strong organizational skills. Ability to, provides updates as required, identifies potential conflicts between project and functional areas. • Excels at working independently and in a team environment with internal cross-functional teams. Additional Information:Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices. This position is a new role, created to support Smile’s continued growth and commitment to operational excellence. Some of the benefits we offer: • Remote Work Environment • Flexible Time Away From Work Policy including PTO, Personal and Sick Days • Competitive Salary and Health/Medical Benefits • RRSP/TFSA/401K Employee Contribution • Life and Disability • Employee Assistance Program • FHIR Study Program and Skillsoft Learning • Super HAPI Fun Club Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion. We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile. This offer from "Smile Digital Health" has been enriched by Jobgether.com and got a 72% flex score.

Manage and guide a team of Project Coordinators to ensure consistent project delivery, governance, and communication across multiple projects. | 6+ years in IT-related project coordination with 2+ years managing teams, proficiency in Jira and Confluence, strong organizational and communication skills, and experience with budgeting and forecasting. | Job Description: • Manage a team of Project Coordinators by providing day-to-day guidance and coaching as well as identifying opportunities for professional growth. • Ensure Technical Account Managers (TAMs) and Agile Leads are appropriately supported in coordinating, planning, communicating, and executing the delivery of core project components. • Owns the delivery coordination function across all projects, ensuring consistent execution, operational discipline, and accurate project data that supports delivery performance, financial forecasting, and customer outcomes. • Define and enforce delivery coordination standards across all projects. • Establish and maintain project governance frameworks (RAID, reporting, documentation, etc.). • Ensure project data integrity supports accurate P&L reporting. • Oversee special projects, as assigned, by providing data analytics, project planning and effective execution. • Leads project meetings, reviews status and escalates issues for corrective action. • Oversees the completion of administrative tasks such as project operations support, deliverable management, communication support and project/service management tooling support. • Triage and delegate project issues and work with internal departments to address/mitigate/resolve the issues, under the guidance of Technical Implementation Leads and Technical Account Managers. • Proactively identify project blockers and risks and flags them to the project team. • Develop and ensure maintenance of issue logs and project repositories of documents, prepare documents for various recurring meetings including minutes, issue logs, etc. • Coordinate with multiple internal/external partners. Establish effective collaboration with other teams and ensure good communication. • Monitor, track and coordinate project plans and provide reporting and input to ensure targets are met. • Provides direct support in complex reporting, planning, and escalated contracting challenges to cross-functional teams and partners. • Provide timely and accurate project updates to leadership and external partners. • Gather and analyze project data and propose efficient ways to expedite project delivery. Requirements: • 6+ years of experience working with internal clients and business units within an IT environment. 2+ years of people management and/or lead experience. • Previously demonstrated ability to guide, mentor and influence a team of Project Coordinators and/or similar roles. • Experience working with JIRA, Confluence or similar tools, required. • Demonstrated ability to work well with various groups of internal and external clients within business units while demonstrating customer service. • In-depth understanding of project management concepts. • Experience with budgeting, forecasting, SOW and resourcing • Should be able to multitask and be a quick learner. Have excellent communications skills and can manage client expectations. Can do attitude. • Strong organizational skills. Ability to, provides updates as required, identifies potential conflicts between project and functional areas. • Excels at working independently and in a team environment with internal cross-functional teams. Benefits: • Remote Work Environment • Flexible Time Away From Work Policy including PTO, Personal and Sick Days • Competitive Salary and Health/Medical Benefits • RRSP/TFSA/401K Employee Contribution • Life and Disability • Employee Assistance Program • FHIR Study Program and Skillsoft Learning • Super HAPI Fun Club

Build and maintain user-facing aspects of a clinical intelligence platform by translating design concepts into functional, interactive user interfaces and collaborating with cross-functional teams. | 6+ years software development with Angular, strong knowledge of state management, observables, routing, experience with agile, and familiarity with healthcare data standards like FHIR preferred. | Description: • Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. • We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. • Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. • At its heart, the Smile platform enables people and organizations to better manage healthcare data. • We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday! • Apply today and find plenty of reasons to SMILE! • The Intermediate Front End Developer is a technical role that supports in building and maintaining the user-facing aspects of Smile Digital Health’s Clinical Intelligence platform. • This role enables a seamless user experience by translating design concepts into functional technical roadmaps and developing a functional, interactive and intuitive user interface. • This role will collaborate closely with cross-functional teams to gather requirements, design and implement applications and test components of the system. Requirements: • 6+ years of software development experience with Angular, JavaScript/Typescript, HTML, CSS and Git. • Experience in healthcare and/or technology industry, preferred. • Bachelor’s degree in Computer Science, Engineering or equivalent and/or equivalent working experience. • Demonstrated experience with building apps using Angular and having an in-depth understanding of core concepts including, but not limited to, state management/ observables/interceptors/routing etc. • Familiar with agile and scrum processes. • Excellent written and verbal communication that ensures effective collaboration and clear documentation. • Experience with Slack, Google technologies, Figma, Jira, Gitlab, Postman, Microsoft Azure, Jasmine/Karma, Cordova/Ionic, Rest APIs, Bootstrap, preferred. • Experience with CI/CD pipelines, docker containers and networking, preferred. • Knowledge or experience in healthcare, HL7/ FHIR is an asset but not required. Benefits: • Remote Work Environment • Flexible Time Away From Work Policy including PTO, Personal and Sick Days • Competitive Salary and Health/Medical Benefits • RRSP/TFSA/401K Employee Contribution • Life and Disability • Employee Assistance Program • FHIR Study Program and Skillsoft Learning • Super HAPI Fun Club