Smartsheet

Designing and scaling customer adoption and value realization programs to ensure measurable outcomes and retention. | Over 10 years in SaaS customer success or related fields, with proven program management experience and ability to lead cross-functional initiatives. | For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work. We are looking for a Principal Customer Adoption Strategy Manager to join Smartsheet’s Customer Excellence team. This role is responsible for designing and scaling Smartsheet’s customer adoption and value realization programs, ensuring customers achieve measurable outcomes across onboarding, adoption, and renewal milestones. You will partner closely with Product, Customer Excellence, Sales, Revenue Operations, and Enablement to operationalize structured adoption frameworks and success planning at scale. This is a highly visible role with direct impact on enterprise adoption, retention, and long-term customer value. This is a remote eligible position and you may work remotely from anywhere in the US where Smartsheet is registered. You Will: Own Smartsheet’s customer adoption strategy, defining structured maturity models and frameworks that guide customers through onboarding, adoption, value realization, and renewal milestones Define and operationalize adoption metrics and maturity models in partnership with Product and Business Intelligence, using product usage data and customer insights to drive consistent execution and measurable outcomes Collaborate with Data Science teams on predictive modeling that connects to operational strategy, ensuring churn insights directly inform planning, programs, prioritization, and execution across Customer Excellence Design and scale best in class programs, including adoption playbooks and value frameworks aligned to Smartsheet’s segments Partner with Product, Product Marketing and Customer Excellence leaders to translate product capabilities into clear adoption paths, launch frameworks, and customer-facing programs Enable Customer Excellence teams through scalable programs and assets, ensuring consistent delivery of high-impact adoption experiences across enterprise accounts You Have: 10+ years of experience in Customer Success, Product Management, Product Marketing or Customer Marketing within a SaaS environment 5+ years of experience in program management Bachelor's degree, MBA preferred Willing to travel periodically for onsites and key meetings Hands-on experience defining churn mitigation playbooks and programs (including adoption metrics, maturity models, and success criteria) and operationalizing insights into repeatable motions adopted by Customer Excellence teams Proven ability to design and operationalize post-sales processes and customer journeys, including onboarding, adoption, success planning, and renewal alignment that tie seamlessly to pre-sales motions Strong program leadership experience, leading complex, cross-functional initiatives with Product, Sales, and Revenue Operations from strategy through execution Deep understanding of enterprise SaaS customer dynamics, including multi-product adoption, value realization, and long-term retention drivers Current US Perks & Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $135,000—$172,500 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

Owns customer risk and churn mitigation programs, designing predictive models and risk frameworks, and leading cross-functional retention initiatives. | Requires 12+ years in SaaS or related fields, with experience in retention, predictive modeling, and program management. | For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work. We are looking for a Principal Customer Risk & Retention Strategy Manager to join Smartsheet’s Customer Excellence team. In this role, you will own Smartsheet’s end-to-end approach to identifying, forecasting, and mitigating customer churn, partnering closely with Customer Excellence, Product, Revenue Operations, and Data Science. This is a highly visible role with direct impact on Gross and Net Revenue Retention, shaping how Smartsheet proactively manages customer risk at scale. The opportunity is ideal for a strategic operator who thrives at the intersection of data, customer lifecycle strategy, and cross-functional execution. This is a remote eligible position and you may work remotely from anywhere in the US where Smartsheet is registered. You Will: Own Smartsheet’s customer risk and churn mitigation programs, defining how at-risk customers are identified, prioritized, and addressed across the customer lifecycle Design and operationalize churn forecasting and predictive risk models in partnership with Data Science and Revenue Operations to enable proactive retention actions Lead churn analysis and root cause identification, translating insights into targeted, high-impact mitigation programs and playbooks Build and evolve customer health scoring frameworks that are predictive, actionable, and embedded into Customer Excellence and renewal workflows Scale risk mitigation through automation and process design, improving renewal journeys, cash-to-close efficiency, and consistency of execution across teams Design and launch practical, field-ready risk mitigation programs, including playbooks, workflows, and intervention models that Customer Excellence and renewal teams can execute consistently at scale You Have: 12+ years of experience in Customer Success, Sales, Sales Operations, Account Management or related experience in a SaaS 5+ years experience in people and program management Bachelor's degree, MBA preferred Willing to travel periodically for onsites and key meetings Deep experience in retention strategy within a SaaS environment, with demonstrated ownership of churn reduction initiatives Strong analytical and forecasting expertise, including experience partnering with Data Science teams on predictive modeling, health scoring, and churn forecasting Proven track record leading large, cross-functional programs from strategy through execution with measurable impact on retention metrics (GRR, NRR) Expertise designing and operationalizing customer health scores and risk frameworks that drive consistent, proactive action by customer-facing teams Strong understanding of SaaS customer lifecycle economics, including renewals, expansion, risk signals, and retention levers across segments Hands-on experience building and operationalizing churn mitigation playbooks and programs, translating insights into repeatable workflows, clear ownership models, and measurable outcomes Current US Perks & Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $135,000—$172,500 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

Lead the design, build, and operation of financial systems and workflows, ensuring scalability, compliance, and integration. | Experience supporting financial systems in multi-company environments, with hands-on experience in system configuration, customization, and integration of platforms like NetSuite, Coupa, Avalara, or Stripe. | For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Corporate Systems Engineering builds and operates the software platforms, integrations, and automations that power Smartsheet’s core business functions across Finance, Sales/GTM, and People & Culture. Our team owns mission-critical systems and workflows that enable how the company hires, sells, bills, pays, reports, and scales. We operate at the intersection of software engineering, enterprise platforms, and business-critical data, treating internal systems with the same rigor, reliability, and product mindset as customer-facing software. The Finance Systems team engineers and operates the platforms that support financial operations, including ERP, procurement, billing, and compliance. We work across configuration, extensibility, and integration to ensure systems are scalable, auditable, and resilient, treating code, configurations, and controls with the same rigor as software. As a Senior Software Engineer I (Finance Systems), you will lead the design, build, and operation of systems and workflows that directly support business execution at scale. You will own complex technical initiatives, partner with Product Managers and stakeholders on technical roadmaps, and mentor junior engineers. You will report into a Manager, Enterprise Systems, and can be based in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Systems Architecture & Optimization: Engineer and lead the end-to-end lifecycle—analysis, prioritization, and technical implementation—of scalable process improvements within the Financial Systems ecosystem. Scalable Infrastructure & M&A: Architect and facilitate the seamless integration of new subsidiaries and business ventures, treating the Financial Systems stack as a modular platform capable of rapid scaling and deployment. System Configuration & Compliance: Implement programmatic system configurations that balance complex business logic with rigorous automated compliance and regulatory standards. Technical Mentorship: Serve as a Lead Engineer, mentoring junior team members on configuration quality, system design patterns, and industry-standard technical best practices. Cross-Functional Collaboration: Forge high-impact partnerships with stakeholders to align technical system capabilities with long-term business strategy. 3rd Party Lifecycle Management: Manage the full deployment and maintenance lifecycle of 3rd party bundles and plugins, ensuring technical compatibility and system stability through rigorous version control. Technical Feasibility & Scoping: Partner with Product Managers to evaluate the technical feasibility of backlog items, translating business objectives into high-level system requirements and architectural blueprints. Test-Driven Design: Collaborate with the development team to architect and execute comprehensive testing frameworks (Unit, UAT, Regression) for all new system solutions. Security & ITGC Engineering: Design and enforce system controls compliant with SOX requirements and IT General Controls (ITGC), treating compliance as an integral component of the system’s "Security-as-Code." Vendor Engineering Liaison: Lead technical engagements with third-party vendors and professional services, acting as the primary technical advocate for the internal platform's integrity. Platform Expertise: Act as a Subject Matter Expert (SME) for the Corporate Financial Systems stack providing high-tier technical consulting to internal users. Participate in product support rotation and incident response helping improve operational excellence and mentor broader teams through root cause analysis, MTTR and other incident best practices. Participate and lead design reviews and code reviews to ensure finance system architecture adheres to both functional and non-functional needs. You Have: 5+ years of relevant work experience in IT or Financial systems configuration Experience supporting Financial Systems in a multi-company / multi-national environment Hands-on working experience in the configuration, customization, and implementation of corporate applications - NetSuite (including SuiteScript, SuiteFlow and Saved Searches), Coupa, Avalara, and Stripe Experience with or exposure with NetSuite REST/SOAP APIs, SuiteScript, or similar platform extensibility and integration patterns Familiarity with AI-assisted development tools and automation concepts High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises Proven ability to drive projects from concept through completion Proven ability to interact with individuals at all levels of the organization Strong understanding of the Agile process Legally eligible to work in the U.S on an ongoing basis. Current US Perks & Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $145,000—$200,000 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

Build strategic relationships with customer technical teams, understand market forces, and manage service delivery for SaaS solutions. | Requires 3+ years in a technical or customer-facing role, SaaS configuration experience, and understanding of APIs, security protocols, and project management. | This a Full Remote job, the offer is available from: California (USA) For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Technical Account Management In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. The Premier and Enterprise Technical Account Manager (TAM) acts as a business advisor to specific Smartsheet customers, providing Premier Services for the customer’s priorities to maximize the value of their Smartsheet investment. You will contribute to the quality and satisfaction of the customer’s services relationship through post-consulting technical support on custom or premium application solutions. You will report to our Manager, Technical Account Management. This role is fully remote eligible within Costa Rica. You Will: • Build strategic relationships with essential technical team members within our customer organizations, including the IT Directors, CTO, CIO, and Line of Business leaders, and more. • Demonstrate an understanding of the market forces affecting our customers and offer insight into ways Smartsheet can help our customers meet their goals. • Help customers evolve their IT maturity, improve the productive use of Smartsheet products, and empower IT to make their business better. • Contribute to sustainable growth through partnerships with Services Sales, Success and Consulting team to strategize on ways to create new opportunities within their accounts. • Contribute to our service profitability through portfolio management including contract usage, contribution margin, operational expense management, and revenue growth, in a manner consistent with Smartsheet legal, fiscal and personnel policies. • Understand the Premier Services portfolio, including acquisition services such as Converse.AI, Slope and 10,000ft. • Partner with Strategic Customer Success Managers and Consultants to develop long-term strategies. • Manage the delivery of services across the entire support lifecycle, including Service Delivery Planning, Service Delivery Management, Incident Management / Escalations and Proactive Remediation Services. • Lead virtual teams composed of Smartsheet, partner and customer resources to provide complex solutions that result in a one Smartsheet approach. • Perform other duties as assigned. You Have: • Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises. • Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet's benefits, use cases, and business and technical elements. • Working experience in the configuration, customization, and implementation of SaaS applications. • Bachelor's degree in MIS, CIS, CS, BS or equivalent combination of relevant work experience and education. • Understanding of security protocols, SSO and basic understanding of APIs. • Experience with project and portfolio management. • Comfort with a fast paced environment, and demonstrated ability to succeed in a dynamic and high growth technology environment supporting and delivering multiple solutions at once. • Authorization to work in the U.S. for any employer on an ongoing basis. • 3+ years of relevant technology, or related field experience. • Experience in a customer facing role. Perks & Benefits: • Fully paid Health & Life insurance for full-time employees and family members • Equity - Restricted Stock Units (RSUs) for eligible roles • Monthly stipend to support your work and productivity • Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc. • 12 days paid Vacation + Flexible Time Away Program • 20 weeks fully paid Maternity Leave • 12 weeks fully paid Paternity/Adoption Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks including a counseling membership and your own personal Smartsheet account • Teleworking options from any registered location in Costa Rica (role specific) Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote This offer from "Smartsheet" has been enriched by Jobgether.com and got a 82% flex score.

Support and develop analytics infrastructure, provide insights to leadership, and lead projects to improve customer and revenue metrics. | Bachelor's in a quantitative field, 5+ years in analytics, experience with SQL, BI tools, and SaaS GTM. | For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Smartsheet is looking for an experienced Revenue Operations Analyst to support and accelerate the productivity of our Go to Market organization. In this role, you will help define Smartsheet's strategy for customer excellence through insights produced with data analysis. You will work directly with senior leadership to inform strategic decision-making as part of a collaborative, motivated team. Your analysis and recommendations will directly impact our approach toward customer health and retention. Our ideal candidate is curious and displays an ability to translate business questions into analysis, reports, and recommendations. To be successful in this role, you are able to communicate to a diverse audience of internal stakeholders. You should have strong technical acumen with data analytics tools and languages, the ability to identify areas of opportunity within the business, and build innovative solutions. You will report to our Manager, Revenue Operation Analytics. You Will: Help to create, evolve, and maintain the reporting infrastructure for the Customer Excellence organization Act as a business partner to Customer Excellence leaders to understand and identify essential business questions and challenges Lead projects to develop answers and solutions to those questions and challenges as well as developing KPIs to track results Partner with engineering, data science, and other analytics teams to build scalable analytics solutions Present insights to executives that will drive performance improvements and establish scalable process enhancements across the organization Mine large datasets, draw relevant insights and create visualizations to summarize findings Analyze and monitor data for anomalies (recognizing trends and data quality) Guide commission and territory planning processes with analytical support Be a mentor and leader to the more junior analysts on the team You Have: Bachelor's degree in a quantitative field (e.g. engineering, sciences, math, statistics, business, or economics) 5+ years of experience in an analytics role with increasing responsibility Experience in Cloud and SaaS go-to-market (GTM) Expertise in SQL and preparing data for analysis, modeling, and visualization Experience working with a business intelligence tool like Looker, Tableau, PowerBI, etc. Experience with statistics (time series analysis, cluster analysis, multivariate analysis) Experience publishing and presenting data and findings to non-data users Current US Perks & Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $110,000—$160,000 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

Support and develop NetSuite and related enterprise systems, including customization, troubleshooting, and user support. | Over 5 years of ERP experience, specifically with NetSuite, including scripting, workflows, and system integration, along with strong analytical and project management skills. | For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Business Systems Analyst Smartsheet’s Enterprise Systems team manages the development, use, and support of the Enterprise Applications including the internal use of Smartsheet. Our team is looking to hire a Business Systems Analyst who is an active listener with great technical skills. As we continue to scale, we are looking for a Netsuite Administrator who understands how to implement and scale enterprise systems. You will proactively improve and support the development, implementation, and maintenance of Smartsheet’s NetSuite system and other related SAAS enterprise systems. This role reports to the Manager, Enterprise Systems within Corporate IT and is based in Costa Rica. You will need to demonstrate strong influence and communications skills to collaborate internally with the Finance, Engineering, Sales and IT departments and act as an advisor to the organization on system efficiency and effectiveness. The position will be the primary internal support contact for NetSuite, all related points of integration. Responsibilities Maintain the NetSuite application and other related 3rd party business applications for internal users Develop, test and deploy customizations, custom objects, 3rd party tools / applications and new NetSuite modules based on evolving business needs Support end user requests for new saved searches, reports, KPI’s, and dashboards, and maintain proper system access for user roles Act as NetSuite SME providing training, communication and updates to end users of the NetSuite system Create technical documentation, including fully documenting existing and new customizations, scripts, workflows, and business processes, and keeping all documentation up to date Partner with NetSuite users and stakeholders, assisting with data analysis, business process mapping, reporting needs, continuous improvement initiatives, change management and support for optimal usage Provide timely communication regarding system status Troubleshooting of system errors and resolution Maintain up-to-date knowledge of NetSuite functionality, customization and integrations Requirements 5+ years of experience with ERP administration, configuration, and 3rd party integrations in complex environments, specifically with NetSuite Administrator-level knowledge of roles, permissions, page layouts, custom objects, scripting, workflows, reports and dashboards In-depth knowledge of SuiteScript / WebServices, csv imports, user provisioning, defining roles, analytics and scheduling scripts Ability to analyze problems, develop and recommend solutions and resolve issues Ability to operate successfully in a fast-paced environment that places a strong premium on integrity, excellence, execution and teamwork 
 Well-organized, ability to prioritize tasks, meet deadlines and manage multiple projects while 
maintaining a high level of accuracy 
 Ability to remain professional and flexible while under pressure A strong understanding of business processes and requirements Project management, system implementation and system integration experience Strong analytical and problem solving skills Ability to work independently with minimal guidance Ability to work collaboratively with cross-functional teams Strong understanding of the Agile process Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

Manage and coordinate internationalization and localization initiatives, ensuring alignment with business goals and technical standards. | Requires 5+ years in program management related to i18n/l10n, expertise in localization tools and processes, and experience managing cross-organizational initiatives. | Job Description: • Define and own the end-to-end Internationalization program strategy and roadmap, aligning it with company-wide business growth objectives and product launch cycles • Drive cross-organizational i18n initiatives and feature readiness across multiple engineering and product teams, ensuring timely delivery of internationalized features • Act as the primary advocate and evangelist for i18n best practices, developing, documenting, and socializing guidelines for engineering, product, and content teams • Own the localization workflow for all customer-facing Support assets, including Help Center articles, troubleshooting guides, images, and videos • Partner closely with the Customer Support and Writing teams to define localization scope, prioritization, and quality metrics specific to technical content • Ensure technical content is structured optimally for translation memory leverage, machine translation suitability, and translation quality • Manage and optimize the integration between our Content Management System (CMS) and the Translation Management System (TMS) for automated content ingestion and delivery • Track and report on l10n-related operational KPIs specific to Support and on l10n-related business priority aligned KPIs • Establish strong, collaborative relationships with Product Managers, Engineers, UX Designers, Leadership, and external Language Service Providers (LSPs) • Manage vendor relationships, define Service Level Agreements (SLAs), and oversee performance reviews to ensure high-quality, cost-effective services across all localized Support content types Requirements: • 5+ years of experience in program management, technical product management, or a related leadership role focused on i18n and l10n • Specific, demonstrated experience managing the localization pipeline for Customer Support, Help Center, or Technical Documentation content • Proven familiarity with core internationalization principles and best practices for developing world-ready software • Expert-level understanding of the Localization technology stack, including various TMSs and i18n tooling (e.g., Globalyzer) and their integration with content platforms • Demonstrated experience driving complex, cross-organizational i18n initiatives and successfully evangelizing best practices and requirements to technical and non-technical stakeholders • Strong communication, problem-solving, and stakeholder management skills; able to simplify complexity and drive consensus among disparate teams. Experience in influencing without authority • Understanding of cultural nuances, regional preferences, and market differences in product design and content delivery • Technical background or experience working closely with CI/CD pipelines and repository management (e.g. GitLab) • Experience in measuring the impact of localized support content on customer satisfaction (CSAT) and support costs • Proficiency in a second language is a big plus. Benefits: • Health insurance • Paid time off • Professional development opportunities

Manage technical project scope, schedule, budget, and client relationships while overseeing custom development, integrations, and data migration for Smartsheet implementations. | 7+ years in customer-facing professional services roles, experience managing large billable projects, formal project management tools, strong communication skills, Lean or Six Sigma certification preferred, and willingness to travel. | For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. As a Sr Technical Project Manager at Smartsheet, you will play a crucial role in the successful delivery of complex technical engagements. You will work with Customers, Account and PS Delivery teams, primarily overseeing engagements where Solutions Architects and Front End Developers are developing, building, testing, and deploying custom solutions for our customers. This role requires a strong understanding of the technical aspects of a project, the ability to manage the project lifecycle, and the skill to communicate effectively with both technical teams and customers. You Will: Manage all aspects of technical projects, including scope, schedule, budget, and client relationships. Drive the technical delivery of custom development, integrations, and data migration elements of a Smartsheet implementation. Proactively identify and manage project risks and issues, ensuring smooth project execution. Work with Consultants, Solutions Architects & Front End Developers who are converting business requirements into solutions. Serve as a point of contact for stakeholders, providing clear and concise updates on project status. Act as a liaison between the customer and the technical team. Ensure that engagements conclude with delighted clients that are willing to be referenced for new potential clients Handle multiple strategic engagements simultaneously Proactively mitigate and handle critical customer concerns and at-risk accounts; communicate optimally and appropriately with internal and external leaders and executives. Ensure quality and time management processes are followed by the team (e.g., change controls, time card submissions) Help to document best practices in developing and deploying Smartsheet solutions Liaison with necessary teams within Smartsheet to achieve the above items You Have: At least 7+ years of experience in customer-facing positions in a professional services organization Experience overseeing large billable projects for external customers Experience with modern services deployment methodologies, with emphasis on software design and development Use of formal project management tools Passion for working with leading-edge, web-based technologies and a desire to understand Smartsheet’s benefits, values, use cases, and business and technical elements Desire to work in a collaborative environment to promote and improve team performance Strong analytical skills regarding client and project management issues Strong organizational skills with an ability to manage competing client demands Ability to interact and communicate with CxO-level personnel Excellent communication and interpersonal skills Lean or Six Sigma certification is desirable Bachelor’s degree in MIS, CIS, CS, or equivalent combination of relevant work experience and education Willing to travel periodically (up to 20-30%) based on customer and business needs Authorization to work in the U.S. for any employer on an ongoing basis 1+ years Smartsheet Consulting experience, leading customer-facing engagements in the enterprise space Current US Perks & Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $122,500—$160,000 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

Manage participant recruitment cycles, streamline research operations processes, support tools and vendors, ensure compliance, and enable research teams through training and documentation. | Experience in UX/Product/Design Operations or related roles, strong organizational and communication skills, proactive stakeholder engagement, hands-on recruitment experience, and a continuous improvement mindset. | For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Scale the impact of UX research at Smartsheet. At Smartsheet, insights fuel innovation. Our UX Research team brings those insights to life, and our Research Operations practice makes that possible. As a UX Research Operations Specialist II, you’ll create the systems, tools, and processes that help researchers deliver impact at scale. You’ll partner with researchers, designers, and product teams to streamline recruitment, improve knowledge sharing, and ensure our practice runs smoothly. This is a chance to grow within an evolving function, strengthen our operational backbone, and help shape how research informs products used by millions. You will report to our UX Research Director, who is located remotely, and you may work from anywhere in the US where Smartsheet is a registered employer. You Will • Run participant recruitment: Manage full recruitment cycles (targeting, screening, scheduling) while maintaining databases and improving tools. • Streamline processes: Collaborate with your manager and team to prioritize initiatives, refine roadmaps, and make incremental improvements to workflows, policies, and governance. • Support tools and vendors: Help procure, manage, and evaluate research tools and platforms; coordinate with vendors as needed. • Ensure compliance: Support adherence to privacy, legal, and ethical standards in recruitment, data handling, and governance practices. • Enable teams: Create templates, guides, and training resources to help researchers and partners self-serve operational needs. • Own and organize: Take initiative on operational tasks, manage complex project documentation, and ensure knowledge is systematically stored and accessible. • Communicate with impact: Share complex information clearly, adapt presentations to different audiences, and establish yourself as the go-to partner for research operations. • Track resources: Contribute to budget tracking for research tools, vendors, and participant expenses. You Have • Experience in UX Research Operations, Product Operations, or Design Operations (or a closely related operational/enablement role). • Strong organizational skills for managing workloads and documentation, with a track record of taking initiative and delivering consistently. • Clear communication skills—able to simplify complexity, share updates confidently, and adapt presentations for different audiences. • Proactive stakeholder engagement and the ability to earn trust across teams. • Hands-on experience with participant recruitment cycles and familiarity with research tools, platforms, and vendor management. • Comfort with compliance in participant recruitment, data handling, and governance practices. • A mindset for continuous improvement—always seeking ways to optimize and scale processes. Current US Perks & Benefits • HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Sick Time Off • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $110,000 - $143,750 USD Get To Know Us At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Lead and expand a professional services practice focused on value/outcome consulting, drive enterprise-scale adoption of Smartsheet platform, manage P&L and strategic growth, and evangelize digital transformation and no-code solutions. | 10+ years in pre/post-sales leadership and management consulting, 5+ years leading professional services or sales practice in SaaS, executive experience managing enterprise consulting services, strong team leadership, consultative and presentation skills, and willingness to travel. | For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Smartsheet is seeking a dynamic leader to expand our Value/Outcome Consulting delivery practice as part of the Customer Outcomes Journey group. In this role you will inspire our Customers and Smartsheet employees alike to think differently about how to manage Dynamic Work and enterprise solutions that empower everyone to drive meaningful change. This role provides an incredible opportunity to be part of the excitement of a fast-paced growth company and to be a critical player in a broader industry shift in the world of work. The role will involve leading a world-class professional services team that provides service offerings that encompass disciplines such as Value Engineering, Outcome/Solution Selling, Organizational Adoption, Digital Transformation Strategy and the No-Code movement. You will report to the Vice President, Customer Outcomes Journey. You will: Evolve & expand a world-class professional services practice • Define, build and enhance our offerings, resource job family and customer-facing sales / delivery materials and a world-class online presence • Shepard the delivery of COJ engagements to successful completion, and continuous improvement through rapid experimentation and iteration • Recruit and retain a diverse team of specialized skills that encompass: Value Engineering, Solution Selling, Technology Strategy, Application Rationalization & Modernization, enterprise-wide Technology Adoption and No Code/Low Code development Accelerate the transformation of Smartsheets’ GTM & customer outcomes lifecycle • Manage the short-term and long-term P&L of the practice and develop a 3 year strategic vision that creates sustainable ARR bookings growth & COJ attach /utilization • Anchor, enable and evangelize multiple East-West value initiatives across Marketing, Sales Enablement, Customer Success & Professional Services • Double the COJ delivery footprint across multiple customers segments (Key, Strategic, Commercial accounts) and negotiate engagement volume/outcome targets with Sales Leadership • Enhance multiple customer-facing delivery motions such as CXO Value Perspectives, Business Cases, Outcome Discovery Workshops and Value Realization Lead and support Customers to enterprise-scale adoption of the Smartsheet platform • Create demand for COJ Workshops that expand customer’s Dynamic Work platform aspirations and increase average deal size by a factor or 3-5X • Create thought leadership that enables Senior Executives to become evangelists of Dynamic Work, User-Driven Development & No Code Enterprise programs that deliver Innovation & Digital Transformation • Embed outcome/value-based practices in the customer’s IT/LOB Executive team to change how they run their Smartsheet environments for improved value realization • Understand and communicate high-level governance and operating models on the Smartsheet platform and integrations with existing technology frameworks and platforms You have: • 5+ years leading a professional services/sales practice in a SaaS organization or technology consulting firm • 10+ years in both pre and post-sales leadership position in Management Consulting, Professional Services; and driving enterprise architecture and operations strategy • Executive experience managing, developing, and delivering enterprise consulting services • A strong track record of building and leading high performance teams • Bachelor’s degree (required); Masters a plus (Business or Technical preferred)Intrinsically curious and passionate about researching current and emerging trends in technology and specific industries • Excellent understanding of enterprise service management and architectural decision making • Advanced mastery of multiple solution domains – including Business Management, Enterprise Service Management, Operations Management and Application Development • Experience in developing and growing C-Level relationships with an ability to communicate complex topics to an audience with various functional knowledge • Consultative skills including issue diagnosis, unpacking and advising on CXO level challenges • Presentation skills including public speaking, meeting facilitation and white boarding • Cross functional program and project management skills. • Must enjoy working in a highly collaborative, fast-paced environment • Must be willing to travel Current US Perks & Benefits: • HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Sick Time Off • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $205,000—$265,000 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

Lead and expand a professional services practice focused on value/outcome consulting, drive enterprise-scale adoption of Smartsheet platform, and manage strategic growth and customer engagement initiatives. | 10+ years in pre/post-sales leadership in SaaS or consulting, 5+ years managing professional services teams, executive experience, strong consultative and presentation skills, and willingness to travel. | For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we've always worked with flow. We're building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we're creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that's magic at work, and it's what we show up for everyday. Smartsheet is seeking a dynamic leader to expand our Value/Outcome Consulting delivery practice as part of the Customer Outcomes Journey group. In this role you will inspire our Customers and Smartsheet employees alike to think differently about how to manage Dynamic Work and enterprise solutions that empower everyone to drive meaningful change. This role provides an incredible opportunity to be part of the excitement of a fast-paced growth company and to be a critical player in a broader industry shift in the world of work. The role will involve leading a world-class professional services team that provides service offerings that encompass disciplines such as Value Engineering, Outcome/Solution Selling, Organizational Adoption, Digital Transformation Strategy and the No-Code movement. You will report to the Vice President, Customer Outcomes Journey. You will: Evolve & expand a world-class professional services practice • Define, build and enhance our offerings, resource job family and customer-facing sales / delivery materials and a world-class online presence • Shepard the delivery of COJ engagements to successful completion, and continuous improvement through rapid experimentation and iteration • Recruit and retain a diverse team of specialized skills that encompass: Value Engineering, Solution Selling, Technology Strategy, Application Rationalization & Modernization, enterprise-wide Technology Adoption and No Code/Low Code development Accelerate the transformation of Smartsheets' GTM & customer outcomes lifecycle • Manage the short-term and long-term P&L of the practice and develop a 3 year strategic vision that creates sustainable ARR bookings growth & COJ attach /utilization • Anchor, enable and evangelize multiple East-West value initiatives across Marketing, Sales Enablement, Customer Success & Professional Services • Double the COJ delivery footprint across multiple customers segments (Key, Strategic, Commercial accounts) and negotiate engagement volume/outcome targets with Sales Leadership • Enhance multiple customer-facing delivery motions such as CXO Value Perspectives, Business Cases, Outcome Discovery Workshops and Value Realization Lead and support Customers to enterprise-scale adoption of the Smartsheet platform • Create demand for COJ Workshops that expand customer's Dynamic Work platform aspirations and increase average deal size by a factor or 3-5X • Create thought leadership that enables Senior Executives to become evangelists of Dynamic Work, User-Driven Development & No Code Enterprise programs that deliver Innovation & Digital Transformation • Embed outcome/value-based practices in the customer's IT/LOB Executive team to change how they run their Smartsheet environments for improved value realization • Understand and communicate high-level governance and operating models on the Smartsheet platform and integrations with existing technology frameworks and platforms You have: • 5+ years leading a professional services/sales practice in a SaaS organization or technology consulting firm • 10+ years in both pre and post-sales leadership position in Management Consulting, Professional Services; and driving enterprise architecture and operations strategy • Executive experience managing, developing, and delivering enterprise consulting services • A strong track record of building and leading high performance teams • Bachelor's degree (required); Masters a plus (Business or Technical preferred)Intrinsically curious and passionate about researching current and emerging trends in technology and specific industries • Excellent understanding of enterprise service management and architectural decision making • Advanced mastery of multiple solution domains – including Business Management, Enterprise Service Management, Operations Management and Application Development • Experience in developing and growing C-Level relationships with an ability to communicate complex topics to an audience with various functional knowledge • Consultative skills including issue diagnosis, unpacking and advising on CXO level challenges • Presentation skills including public speaking, meeting facilitation and white boarding • Cross functional program and project management skills. • Must enjoy working in a highly collaborative, fast-paced environment • Must be willing to travel Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You'll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you're doing work that stretches you, excites you, and connects you to something bigger, that's magic at work. Let's build what's next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

Lead and develop a high performing enterprise SaaS sales team to accelerate growth in strategic Global 2000 accounts by refining sales strategy and expanding executive relationships. | Minimum 7 years in third line management leading enterprise SaaS sales teams, 10+ years in software industry with recent SaaS experience, proven track record exceeding sales goals, and proficiency with sales tools and methodologies. | For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. Smartsheet is looking for a proven enterprise SaaS sales leader to develop and lead the Strategic Accounts segment within the Large Enterprise sales organization. You will be responsible for continuing to refine the sales strategy to accelerate growth across a defined set of high-growth Global 2000 accounts in North America. Proven ability to scale the business by leading the efforts of refining sales motions, expanding executive relationships, incorporating the customer outcomes journey and selling high value solutions are essential success factors of this role. These elements need to be synthesized into a cohesive strategy that supports accelerating growth in software and services bookings across the Strategic Accounts segment. You have a proven track record of consistently exceeding sales goals with solid leadership, tenacity, great attitude, accountability, high energy, integrity, and discipline. As Vice President of Strategic Accounts, you will be a member of the Large Enterprise senior sales leadership team that consistently exceeds objectives and leads a high performing enterprise sales organization. As a leader on this team, you will play a crucial role in making Smartsheet the Collaborative Work Management market leader across the Global 2000. You will report to the SVP, Large Enterprise and be based in the US. You Will: • Recruit, hire and develop a high performing enterprise SaaS sales team, including Regional Vice Presidents, Regional Directors and Account Executives. • Drive strategy and lead the Strategic Accounts team to consistently exceed quarterly and annual sales objectives • Develop and lead the plan to significantly increase the number of Smartsheet senior executive relationships with C-level executives across Strategic Accounts • Develop trust-based relationships with leaders across the business, including Marketing, Product & Engineering, Finance, Operations, Sales Engineering, Professional Services and Customer Excellence • Develop pricing/packaging and product competences in order to play leadership role in structuring, pursuing and winning large, complex deals • Successfully develop and execute across all disciplines of sales management, including Account/Territory/Opportunity planning, sales methodology execution, forecasting and professional development • Be a coach to Regional Vice Presidents, Regional Directors and Account Executives in the execution of a solution-based sales process encompassing multiple groups within Global 2000 accounts • Ensure the disciplined use across your sales organization of MEDDICC, Chorus, Highspot, Smartsheet, Salesforce, Clari, Tableau, ZoomInfo You Have: • Demonstrated track record of exceeding sales objectives leading enterprise SaaS sales teams by winning new business and driving substantial growth in Global 2000 accounts • Proven ability to drive sales teams in executing land and expand sales strategies to predictably expand accounts, culminating in being chosen as an enterprise standard • Demonstrated competence in effectively engaging and developing value based relationships with Global 2000 C-level executives • Minimum of 7 years experience, including third line management, leading strategic software, preferably enterprise SaaS, teams • 10+ years of experience in the software industry with recent enterprise SaaS experience, preferably on the business applications side (selling to sales, marketing, HR, finance, manufacturing) • Excellent interpersonal skills and the ability to multitask, work cross-functionally within the organization, and thrive in a collaborative environment • Demonstrated sales methodologies • Experience working in a fast-paced, high growth software company where change is a constant • Smartsheet, Salesforce.com, Google Apps, Tableau skills Current US Perks & Benefits: • HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Sick Time Off • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $200,000—$320,000 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

Lead and manage complex cross-functional IT systems projects through all lifecycle phases, ensuring stakeholder alignment, risk mitigation, and delivery of business value. | 8+ years project management experience including IT systems projects, familiarity with PMI/PMBOK and SDLC, experience in waterfall and agile environments, strong communication and leadership skills, and ability to manage risks and compliance. | For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. As part of the IT PMO, we lead high-impact, cross-functional projects that align with Smartsheet’s strategic priorities. Smartsheet is looking for an experienced Sr IT Systems Project Manager to drive quality, consistency, and business value as a key member of our IT PMO team. The Sr IT Systems PM works closely with the IT Enterprise Systems team who manages the development, use, and support of Smartsheet’s enterprise business applications. The Sr IT Systems PM also partners across Finance, Legal, People & Culture, and Procurement to lead complex projects from discovery through post-launch. This role operates within a high-performing team that prioritizes proactive leadership, collaboration, and accountability. Candidates must demonstrate strong judgement, influence across stakeholders, and the ability to lead with structure in evolving and sometimes ambiguous environments. In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. You will report to our Director, IT Program & Project Management in our Bellevue, WA office or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Lead concurrent cross-functional projects of varying complexity through all phases of the project management lifecycle, including discovery, planning, execution, and closure Facilitate the project discovery process, ensuring projects are aligned with strategic goals and deliver measurable benefits Leverage Smartsheet’s project framework, which combines waterfall-based discovery with agile execution. Define and manage project scope, schedule, resources, milestones and deliverables Create structure in ambiguous, evolving, or ad hoc settings Align stakeholders across business and technical domains with strong leadership Establish stakeholder alignment and actively manage stakeholder engagement Create and maintain project documentation including RAID logs, dashboards, delivery plans, and lessons learned Proactively escalate risks, drive decision-making, and model ownership of outcomes Collaborate with resource managers to manage project team allocations and forecast project needs Communicate trade-offs between customer expectations, team capacity, and technical feasibility to business partners and align on prioritization Build trust and credibility with technical and business partners through transparency, follow-through and clarity Provide technical and analytical guidance to project teams Act as a cultural contributor to the IT PMO by sharing best practices, mentoring peers, and supporting the maturity of how projects are delivered Welcome the opportunity to try something new You Have: 8+ years of focused project management experience, including large cross-functional systems or integration projects 6+ years experience leading IT or enterprise systems-related initiatives Flexibility to align to multiple timezones Strong understanding of project management standards and best practices (PMI, PMBOK, SDLC) Experience managing projects in both waterfall and agile (“wagile”) environments Excellent written, verbal, and visual communication skills with experience presenting to senior leadership Ability to drive accountability without authority; strong facilitation and conflict resolution skills Familiarity with risk management, SOX compliance, and IT general controls Commitment to continuously improving team performance, tools, and practice Current US Perks & Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $120,000—$170,000 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

The Senior Product Manager I will define a vision and strategy that aligns with company objectives and customer needs. They will partner with various teams to drive business-impacting investments and create high-quality customer experiences. | Candidates should have over 5 years of product management experience and a strong background in collaborating with engineering, design, and marketing teams. A data-driven mentality and excellent communication skills are essential for success in this role. | For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. We are looking to hire a Sr. Product Manager I to join our Product Organization. You will be accountable for driving business impacting investments within areas of high ambiguity, driving strategy that aligns with customer demands, business goals, and industry trends. Join us and help our customers leverage the potential of their workforce and mobilize their talent. You will report to our Director, Product Management located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Define a vision and strategy informed by company objectives, a deep understanding of customer needs, and industry best practices Partner with and influence technical and product leaders across Smartsheet to align strategy and platform investments Regularly present strategy, product concepts and roadmap to educate, influence and align with senior leadership Partner closely with research, design and engineering to create compelling, high-quality customer experiences Use internal and external data to guide experimentation, decisions, opportunities and evaluation of success Partner with research, product design, data science and analytics teams to run quantitative experiments and analysis to test hypotheses and iteratively develop product capabilities that our customers love Communicate strategy, product health, capabilities, experimentation status, and insights to a wide audience Write succinct and compelling product strategy, execution and requirements documents Successful candidates will operate at both the strategic and tactical levels and form strong cross-team partnerships that ensure combined success for the product area Support other duties as needed You Have: 5+ years of product management experience Experience partnering closely with engineering, design, user research and marketing teams. Successfully delivered a delightful user experience with high-scale platforms Passion to make customers and colleagues successful and pride in creating delightful customer experiences with high-scale platforms Data-driven mentality with a focus on metrics, analytics and experimentation Experience with agile development processes and frequent product releases Strong presentation skills to influence and align with senior management Experience delivering highly-complex consumer or B2B/enterprise software products from inception to launch Experience with agile development processes and frequent product releases Excellent written and verbal communication skills High interpersonal skills to build trusted and strategic cross-team partnerships rooted in customer benefit Technical degree, or equivalent experience working with engineers to make product decisions on behalf of customers Current US Perks & Benefits: HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $132,500—$173,750 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

Define product vision and strategy, lead pricing and packaging decisions, partner with cross-functional teams to deliver high-quality customer experiences, and communicate product strategy to senior leadership. | 7+ years product management experience, strong partnership with engineering/design/research teams, data-driven mindset, agile development experience, excellent communication and presentation skills, and technical degree or equivalent experience. | For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday. We are looking to hire a Sr. Product Manager II to join our Product Organization. Join us and help develop new capabilities that address the needs of our customers, empowering them to drive meaningful change in their organizations. You will report to our Director, Product Management located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: • Define a vision and strategy informed by company objectives, a deep understanding of customer needs, and industry best practices • Partner with and influence technical and product leaders across Smartsheet to align strategy and platform investments • Lead pricing and packaging decisions and associated product/CX roadmaps • Regularly present strategy, product concepts and roadmap to educate, influence and align with senior leadership • Partner closely with research, design and engineering to create compelling, high-quality customer experiences • Use internal and external data to guide experimentation, decisions, opportunities and evaluation of success • Partner with research, product design, data science and analytics teams to run quantitative experiments and analysis to test hypotheses and iteratively develop product capabilities that our customers love • Communicate strategy, product health, capabilities, experimentation status, and insights to a wide audience • Write succinct and compelling product strategy, execution and requirements documents • Successful candidates will operate at both the strategic and tactical levels and form strong cross-team partnerships that ensure combined success for the product area • Support other duties as needed You Have: • 7+ years of product management experience • Experience partnering closely with engineering, design, user research and marketing teams. Successfully delivered a delightful user experience with high-scale platforms • Passion to make customers and colleagues successful and pride in creating delightful customer experiences with high-scale platforms • Data-driven mentality with a focus on metrics, analytics and experimentation • Experience with agile development processes and frequent product releases • Strong presentation skills to influence and align with senior management • Experience delivering highly-complex consumer or B2B/enterprise software products from inception to launch • Experience with agile development processes and frequent product releases • Excellent written and verbal communication skills • High interpersonal skills to build trusted and strategic cross-team partnerships rooted in customer benefit • Technical degree, or equivalent experience working with engineers to make product decisions on behalf of customers Current US Perks & Benefits: • HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Sick Time Off • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $152,500 - $201,250 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote