Smartsheet

Architect and deliver production-grade AI agents and workflows, collaborate across engineering and AI platform teams, and establish model governance and engineering practices. | The role seeks a senior engineer with experience delivering AI agents and workflows across cloud environments and mentoring engineers. | Smartsheet is hiring Sr. Software Engineer II - AI Engineering (Remote Eligible). You will architect and deliver production-grade AI agents and workflows, partnering with Engineering and AI Platform teams across cloud environments. You will mentor engineers, define best practices for model governance, and stay ahead of the evolving AI landscape. The role offers remote eligibility within the US and a base salary range of $175k–$245k. #J-18808-Ljbffr

Architect and deliver production-grade AI agents and workflows across cloud environments, collaborate with engineering and AI platform teams, and mentor engineers while defining model governance practices. | The posting emphasizes senior AI engineering experience with production AI agents and workflows, cross-team collaboration, mentorship, and model governance; it does not state a specific years-of-experience requirement. | Smartsheet is hiring Sr. Software Engineer II - AI Engineering (Remote Eligible). You will architect and deliver production-grade AI agents and workflows, partnering with Engineering and AI Platform teams across cloud environments. You will mentor engineers, define best practices for model governance, and stay ahead of the evolving AI landscape. The role offers remote eligibility within the US and a base salary range of $175k–$245k. #J-18808-Ljbffr

Architect high-performance sheet data storage and services, lead technical migrations, and establish engineering standards across the organization. | Requires 10+ years building scalable, low-latency distributed systems, strong Java or Kotlin proficiency, and experience leading technical projects from prototype through production. | For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Core Experiences owns the platform and front end behind Smartsheet's most used work surfaces. These are the sheets, reports, and dashboards millions of people open every day to plan, track, and run their work. Underneath them are petabytes of customer work data, one of the largest and most valuable datasets at the company. As AI agents join human teams, that data has to serve two very different users. People expect an instant, real-time collaborative experience. Agents read, write, and analyze at machine scale. Meeting both means rethinking how sheet data is stored, served, and moved between our operational systems and a world-class lakehouse platform. We hold that work to the highest standards of performance, reliability, and correctness. As a Principal Software Engineer on Core Views, you will set the technical direction for systems at the heart of Smartsheet. This is a hands-on architect role. You will spot the company's largest technical opportunities before they are obvious, prove them out with prototypes, and build alignment across engineering organizations, including on roadmaps you do not own. You will turn multi-quarter efforts into phased plans with clear milestones and candid risk reporting, then deliver them. You will make the hard trade-offs between latency, consistency, and cost. You will write the architecture decisions and standards other teams build on, and raise the technical bar for engineers across the company. Your first major initiative will reshape how sheet data moves between our transactional stores and our data platform. What comes after is yours to help define. You will report to our Sr. Director of Engineering located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Architect the Sheet Data Platform: Own the end-to-end design for how sheet data is stored, tiered, and served across our transactional databases and our lakehouse platform. That includes data lifecycle and retention strategy, schema evolution, asynchronous access patterns, and consistency guarantees that users and agents can rely on. Design for People and Agents at Scale: Shape the services and APIs that serve sheet data to a real-time collaborative experience used by millions and to AI agents that read, write, and analyze at machine scale. Make the hard trade-offs between latency, consistency, and cost, and document them so others can build on them. See Around Corners: Identify the largest technical opportunities and risks across Core Views and the platforms it depends on before they become obvious. Build the prototypes that prove them out and turn them into initiatives leadership will invest in. Lead High-Stakes Migrations: Plan and execute changes to petabyte-scale production data with zero customer impact. That means phased cutovers, backfill and reconciliation, verification at scale, and a rollback path for every step. Own Delivery End to End: Scope multi-quarter efforts into phased plans with clear milestones, track progress across teams, raise risks early and candidly, and ship on time. Carry Architecture Across Org Boundaries: Partner with Product, Data Platform, AI Platform, and Infrastructure to align on direction. Influence roadmaps you do not own, and represent Core Views in company-level platform and vendor decisions. Set the Standard: Bring industry best practices into Smartsheet engineering. Write the architecture decisions, RFCs, and standards other teams build against, and lead the design reviews that hold them to that bar. Lead on AI-Driven Engineering: Define the patterns and guardrails for integrating AI capabilities into complex multi-system architectures and into how our engineers build software. Measure the impact so successful practices spread across groups. Stay Hands-On: Solve complex problems across multiple systems with simple, high-performing code in Java on AWS and Kubernetes. Do deep code reviews across product areas, and mentor senior and staff engineers on distributed systems and data-intensive design. Own Production at the Deepest Level: Participate in on-call and lead the most complex incidents to resolution. Dig into the internals of databases and infrastructure to find performance bottlenecks, and drive the root-cause work that makes the platform more resilient. You Have: 10+ years building highly scalable, highly available, low-latency systems, including several years operating at Principal or Staff level. You write production-quality Java or Kotlin and can work comfortably across the stack. Asynchronous Distributed Systems: You've designed and run async, event-driven systems on AWS or comparable cloud infrastructure. You know firsthand where they break: ordering, idempotency, back-pressure, partial failure, and consistency across service boundaries. Large Data in Production: You've owned systems backed by very large relational or distributed datastores. You've tuned them, scaled them, outgrown them, and moved data off them without customers noticing. Ambitious Projects, Shipped: You've taken a fuzzy, high-stakes technical problem from first prototype to production across multiple teams. You can show the phased plan, the risks you called early, and the outcome. Direction Others Adopted: You've written the design docs, RFCs, or standards that changed how an engineering organization builds, and they held up after you moved on. LLMs in Real Products: You've built LLM-enriched workflows that delivered measurable value to SaaS customers, and you have grounded opinions on what AI does and doesn't change about building software. A degree in Computer Science, Engineering, or a related field, or equivalent practical industry experience. Legally eligible to work in the U.S. on an ongoing basis. Nice to Have Databricks (Delta Lake, Unity Catalog, Spark) or comparable lakehouse experience such as Snowflake or Apache Iceberg. If you haven't used it but learn fast, we still want to hear from you. Streaming platforms such as Kafka or Kinesis. Building data access for AI agents, such as MCP servers or agent-facing APIs. Real-time collaborative applications. Current US Perks & Benefits: Employer subsidized medical/vision and dental coverage for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $205,000—$275,000 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

Own the People systems product vision and roadmap, translating HR and Engineering needs into scalable requirements and dependable platform integrations. | Requires at least seven years in product management or systems analysis within HRIS or People systems, plus a bachelor's degree in a related field. | For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Corporate Systems Engineering builds and operates the software platforms, integrations, and automations that power Smartsheet’s core business functions across Finance, Sales/GTM, and People & Culture. Our team owns mission-critical systems and workflows that enable how the company hires, sells, bills, pays, reports, and scales. We operate at the intersection of software engineering, enterprise platforms, and business-critical data, treating internal systems with the same rigor, reliability, and product mindset as customer-facing software. Corporate Systems Product Management focuses on the internal platforms that power how Smartsheet operates - including Finance, People, Sales operations, integrations, and internal automation. Product Managers in this team steward system roadmaps, business workflows, and long-term platform evolution across these domains. As Senior Product Manager I – People Systems, you will own the People systems ecosystem, including Workday, Docebo, People analytics platforms, and the integrations that support the employee lifecycle. You will partner closely with People & Culture leadership, HR operations, Engineering, and Security teams to ensure People systems evolve to support workforce growth, operational efficiency, and accurate workforce insights. You will report to the Director of Corporate Systems and collaborate closely with Engineering and business stakeholders across the company. You Will: Own the product vision, roadmap, and prioritization for the People systems pillar Partner closely with HR and People Operations stakeholders to understand employee lifecycle workflows and operational needs Present your product roadmap quarterly to senior leadership and report on the health of people analytics Steward the evolution of platforms such as Workday, Docebo, Greenhouse and related People analytics tools Ensure reliable integrations between People systems and downstream consumers such as Finance, Identity systems, and analytics platforms Translate workforce processes and operational needs into clear system requirements and prioritization decisions Balance new capabilities with system reliability, data integrity, and compliance requirements Partner with Engineering teams to shape scalable solutions for workforce systems and automation Support initiatives related to People data, reporting, and workforce insights Establish and monitor system health and adoption metrics across the People systems ecosystem Communicate roadmap priorities and system changes clearly to stakeholders and leadership Support governance and lifecycle planning for People platform changes and enhancements You Have: Bachelor's degree in Business, Information Systems, Computer Science, or a related field — or equivalent practical experience. Advanced degree is a plus but not required. 7+ years of experience supporting enterprise systems as a Product Manager, Systems Analyst, or similar role Experience working within HRIS or People systems environments Ability to make prioritization calls in an environment where operational risk and workforce impact are always in the equation Show up as a credible partner to both HR and Engineering by understanding the workflows on both sides of the table Familiarity with platforms such as Workday, Docebo, Greenhouse, or similar workforce platforms Strong understanding of employee lifecycle processes and People operations workflows Experience working with system integrations and workforce data flows Ability to translate business processes into scalable system capabilities Strong prioritization skills and comfort balancing operational needs and technical constraints Strong analytical and both verbal and written communication skills with the ability to influence without authority Experience enabling People analytics or reporting capabilities is a strong plus Current US Perks & Benefits: Employer subsidized medical/vision and dental coverage for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $145,000—$175,000 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

Design and build scalable backend services, maintain infrastructure reliability and performance, contribute to database operations and automation, collaborate via mob programming and code reviews, use test-driven development and AI tools, and participate in on-call rotation. | At least five years developing scalable applications, three years with cloud technologies, experience with REST APIs, collaborative communication skills, interest in Infrastructure as Code and database reliability, professional AI-tool use, and relevant degree or equivalent experience. | For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. The Solution Lifecycle team is looking for a curious, growth-minded Senior Software Engineer I to work on building the next generation of our platform while tackling meaningful distributed systems challenges alongside a talented engineering team. You will collaborate closely with product managers and fellow engineers through code reviews and architectural discussions. You will also work on the core infrastructure of Smartsheet, focusing on the reliability, stability, and scale of our foundational systems. This role is a perfect fit for a developer who has the software engineering basics down and wants to fast-track their skills at the intersection of generalist backend engineering and Infrastructure as Code (IaC). This team practices mob programming for the majority of the workday. We operate through collective code ownership, meaning you'll be collaborating in real-time with teammates most of the time—not working solo on isolated tasks. We focus on building high-quality software while adhering to rigorous operational best practices. If you are passionate about continuous learning and ready to dive into the core foundation of our platform, we want to hear from you. You Will: Build Next-Generation Backend Services: Design and build scalable back-end services for Smartsheet's next-generation applications, solving complex distributed systems challenges while partnering closely with product management and other key stakeholders. Contribute to Core Infrastructure: Help build and maintain the core infrastructure that serves as the backbone for Smartsheet. Maintain and scale a robust environment that ensures the foundational reliability, stability, and performance expected by all of our users. Contribute to Database & Infrastructure Reliability: Dive deep into system internals. With team support, you will contribute to managing and upgrading large-scale database infrastructure, maintaining complex replication topologies, and automating core operations using AWS, Golang, MySQL, Terraform, Temporal, and GitLab-CI. Collaborate via Mob Programming: Work closely with the team every day in a real-time development environment. Actively participate as both a driver and a navigator, asking questions, sharing ideas, and contributing directly to the team's collective code ownership.Take part in code reviews and architectural discussions as you work with other software engineers and product managers Practice High-Quality Engineering: Use Test-Driven Development (TDD) to ensure our foundational systems are resilient before they ever touch production. Beyond the code, you will be an active participant in our team book clubs and psychologically safe retrospectives to help continuously elevate how we work. Use AI tools: Actively use AI tools to improve personal and team efficiency across coding, testing, design, and troubleshooting, exploring AI integration opportunities within team processes and features, and coaching others on effective AI use Participate in On-Call Rotations: Share responsibility for operational health of our systems as part of a supportive on-call rotation. You'll be ramped in gradually with experienced teammates available to help. You Have: Foundational Coding Skills: 5 + years of experience and proficiency in at least one modern programming language. Go experience is a plus but not required—we'll teach you. Java, Kotlin or Python backgrounds translate well. Database & Infrastructure: 3+ years of experience with cloud technologies (AWS, Azure, etc.) A strong desire to learn Infrastructure as Code (Terraform) and an eagerness to understand database internals and reliability (MySQL) Backend development: 5+ years software development experience building highly scalable, highly available applications. Experience developing, documenting, and supporting REST APIs Collaborative Mindset: A genuine interest in team-centric engineering practices. You should be comfortable (or eager to become comfortable) working in a mob programming environment the majority of the day, writing test-driven code, and sharing system ownership. Problem Solving: A critical thinker who enjoys troubleshooting complex technical problems and wants to understand how large-scale systems maintain stability and scale. Communication: Excellent verbal and written communication skills, with the confidence to ask questions, participate in group discussions, and think out loud with your team. AI tools: 1+ year professional experience leveraging AI to improve personal productivity in service of building complex SaaS feature sets Education: A BS or MS in Computer Science, Engineering, or a related field (or equivalent practical industry experience) US Work Eligibility: Legally eligible to work in the U.S. on an ongoing basis Current US Perks & Benefits: Employer subsidized medical/vision and dental coverage for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $145,000—$210,000 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

Design and build scalable backend services and maintain core infrastructure and database reliability through collaborative mob programming. | 8+ years of software development experience with proficiency in modern programming languages, cloud technologies, infrastructure as code, and database internals. | For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. The Solution Lifecycle team is looking for a curious, growth-minded Senior Software Engineer II to work on building the next generation of our platform while tackling meaningful distributed systems challenges alongside a talented engineering team. You will collaborate closely with product managers and fellow engineers through code reviews and architectural discussions, and you will have the opportunity to mentor other engineers. You will also work on the core infrastructure of Smartsheet, focusing on the reliability, stability, and scale of our foundational systems. This role is a great fit for someone with a strong background of hands-on development, experience in working on Infrastructure as Code (IaC) and has solid technical leadership experience. This team practices mob programming for the majority of the workday. We operate through collective code ownership, meaning you'll be collaborating in real-time with teammates most of the time—not working solo on isolated tasks. We focus on building high-quality software while adhering to rigorous operational best practices. If you are passionate about continuous learning and ready to dive into the core foundation of our platform, we want to hear from you. You Will: Build Next-Generation Backend Services: Design and build scalable back-end services for Smartsheet's next-generation applications, solving complex distributed systems challenges while partnering closely with product management and other key stakeholders. Contribute to Core Infrastructure: Help build and maintain the core infrastructure that serves as the backbone for Smartsheet. Maintain and scale a robust environment that ensures the foundational reliability, stability, and performance expected by all of our users. Contribute to Database & Infrastructure Reliability: Dive deep into system internals. With team support, you will contribute to managing and upgrading large-scale database infrastructure, maintaining complex replication topologies, and automating core operations using AWS, Golang, MySQL, Terraform, Temporal, and GitLab-CI. Collaborate via Mob Programming: Work closely with the team every day in a real-time development environment. Actively participate as both a driver and a navigator, asking questions, sharing ideas, and contributing directly to the team's collective code ownership.Take part in code reviews and architectural discussions as you work with other software engineers and product managers Practice High-Quality Engineering: Use Test-Driven Development (TDD) to ensure our foundational systems are resilient before they ever touch production. Beyond the code, you will be an active participant in our team book clubs and psychologically safe retrospectives to help continuously elevate how we work. Use AI tools: Actively use AI tools to improve personal and team efficiency across coding, testing, design, and troubleshooting, exploring AI integration opportunities within team processes and features, and coaching others on effective AI use Participate in On-Call Rotations: Share responsibility for operational health of our systems as part of a supportive on-call rotation. You'll be ramped in gradually with experienced teammates available to help. You Have: Foundational Coding Skills: 8+ years of experience and proficiency in at least one modern programming language. Go experience is a plus but not required—we'll teach you. Java, Kotlin or Python backgrounds translate well. Database & Infrastructure: 3+ years of experience with cloud technologies (AWS, Azure, etc.) Experience with Infrastructure as Code (Terraform) and understands the database internals and reliability (MySQL) Backend development: 8+ years software development experience building highly scalable, highly available applications. Experience developing, documenting, and supporting REST APIs Collaborative Mindset: A genuine interest in team-centric engineering practices. You should be comfortable (or eager to become comfortable) working in a mob programming environment the majority of the day, writing test-driven code, and sharing system ownership. Problem Solving: A critical thinker who enjoys troubleshooting complex technical problems and wants to understand how large-scale systems maintain stability and scale. Communication: Excellent verbal and written communication skills, with the confidence to ask questions, participate in group discussions, and think out loud with your team. AI tools: 1+ year professional experience leveraging AI to improve personal productivity in service of building complex SaaS feature sets Education: A BS or MS in Computer Science, Engineering, or a related field (or equivalent practical industry experience) US Work Eligibility: Legally eligible to work in the U.S. on an ongoing basis Current US Perks & Benefits: Employer subsidized medical/vision and dental coverage for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $175,000—$245,000 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

Architect and build scalable observability platform components and own platform reliability and adoption. | Requires 5+ years in scalable distributed systems, observability tooling, cloud infrastructure, and technical leadership. | For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet’s Observability Engineering team owns how the company sees itself: the collection, modeling, storage, and analysis of metrics, logs, distributed traces, and events across a global, multi-region infrastructure. As a Senior Software Engineer I on this team, you will be hands-on-keyboard building that platform (instrumentation libraries, telemetry pipelines, SLO and alerting systems, dashboards as code), and you will be the engineer who connects it to everything around it. Observability only pays off when signals flow into the systems where engineers actually work: CI/CD, the service catalog, incident management, ticketing, chat, and the automated remediation that closes the loop without waking anyone up. We run observability as an internal product, and the engineers of Smartsheet are its users. That means published interfaces, versioned client libraries, honest deprecation paths, and SLOs on the platform itself. It also means we measure ourselves on adoption rather than on components shipped: a beautifully engineered tracing pipeline that three teams use is a failure. You will own a slice of that product end to end, including the golden path that makes correct instrumentation the easy choice, the documentation and hands-on sessions that get teams there, and the numbers that tell you which part to fix next. This is a build role, not a configure role, and it is engineering first. You will write the services, the integrations, and the automation that turn a collection of separate tools into one coherent platform, and you will own the architecture decisions that make it hold up as it grows. Where tooling and teaching compete for the same problem, we prefer the tool: a CI check that rejects an unlabeled metric works for every team forever, while a workshop works for the people in the room. You will report to the Team Lead, Observability Engineering, and partner closely with the Principal Engineer setting telemetry data platform direction. You Will Architect and build the observability platform: Design and ship end-to-end capability for metrics, logs, distributed traces, and events across multiple regions and environments, owning components from collection through storage, query, and presentation Run observability as an internal product: Build for the engineers who depend on you, with published interfaces, versioned client libraries, clear deprecation paths, and SLOs on the platform itself, so teams rely on it the way they rely on any production service Drive instrumentation with OpenTelemetry: Build and maintain shared instrumentation libraries, collector deployments, semantic conventions, context propagation, and sampling strategies so service teams get correlated signals by default rather than by effort Engineer telemetry pipelines at scale: Build high-volume collection, enrichment, redaction, and routing pipelines with the reliability, backpressure handling, and tiered retention that multi-region, high-cardinality traffic requires Connect the platform end to end: Integrate the observability toolchain with CI/CD, service catalog, incident management, ticketing, chat, and feature-flag systems through REST APIs, webhooks, and event-driven services, so that a deploy, an alert, an incident, and a ticket form one continuous thread instead of four disconnected ones Build automated and self-healing remediation: Design event-driven and agent-assisted workflows that detect, diagnose, and resolve known failure modes automatically, with human-in-the-loop approval gates as the safety mechanism for anything consequential Make reliability measurable: Implement SLOs, error budgets, and golden-signal alerting as code, and drive down alert noise so that a page means something is genuinely wrong Build the golden path: Own the paved road for instrumenting a new service, including scaffolding and templates, versioned Terraform modules, and CI checks that catch missing or malformed telemetry before merge. Make the correct path the easy path, so coverage comes from good defaults rather than from chasing teams Instrument the platform itself: Track coverage, onboarding time, time to first useful dashboard, query performance, and cost per service, and build the guardrails that keep cardinality, sampling, and retention proportional to the value of the signal. Let those numbers decide what you build next instead of guessing Build the enablement layer: Write documentation as code, reference architectures, and worked examples that scale past the conversations you can personally have, build the onboarding path that takes a team from zero to instrumented without a meeting, and run the workshops, office hours, and game days that exercise dashboards and alerts under realistic failure Raise the technical bar: Lead code reviews and architecture discussions, author the instrumentation standards other teams build against, mentor engineers on signal design and cost-aware instrumentation, and grow a group of instrumentation champions who carry the practice inside their own teams Apply AI where it earns its place: Use AI tooling to improve your own and the team’s efficiency across coding, testing, design, and troubleshooting, and help instrument Smartsheet’s AI and agentic systems so their behavior is as observable as any other service Turn incidents into durable improvements: Join the team’s on-call rotation, drive root-cause analysis, and close every incident with an instrumentation change, an automation, or a documented lesson that reaches the teams who need it You Have 5+ years building and operating highly scalable, highly available distributed systems, platform services, or observability infrastructure 5+ years programming in Go, Python, Java/Kotlin, or TypeScript/Node.js, with the ability to move fluently between backend services and the operational tooling around them Experience building internal platforms, developer tooling, or an internal developer platform (e.g., Backstage), with a product mindset toward internal users Hands-on depth across all three primary signals (metrics, logs, and distributed tracing) on a major commercial or open-source observability platform, including practical understanding of cardinality, sampling, and cost mechanics, and experience defining SLOs and alerting for production systems Practical OpenTelemetry experience: collectors, instrumentation (auto and manual), semantic conventions, and context propagation across service boundaries Experience building high-volume data or telemetry pipelines: log and metric shippers, streaming transport, transformation and enrichment, and search or time-series backends Strong REST API and integration engineering skills, including OAuth and other authentication patterns, webhooks, and event-driven architectures connecting third-party SaaS platforms Advanced AWS and Kubernetes expertise (EKS, ECS, EC2, Lambda, and the managed messaging and eventing services that tie them together), delivered through Terraform and GitOps-based workflows Demonstrated technical teaching: workshops, onboarding curricula, internal courses, conference or meetup talks, or a track record of raising a team’s capability. You write things down, and what you write gets used Experience measuring and driving adoption of a platform or tool, and comfort treating low adoption as a product problem rather than a user problem 6+ months of professional experience leveraging AI to enhance engineering productivity, with a view on where it helps and where it does not A track record of leading large projects autonomously: decomposing ambiguous problems, planning the work, and carrying it to production Computer Science degree, Engineering degree, or equivalent practical experience Legal eligibility to work in the U.S. on an ongoing basis Nice to Have Workflow automation or orchestration experience (managed state machines, workflow engines, or RPA platforms) with human-in-the-loop approval patterns Experience instrumenting LLM or agentic systems, including token, latency, quality, and cost telemetry Experience migrating or consolidating overlapping observability tooling without a coverage gap in between, especially where the hard part was the people rather than the technology Docs-as-code toolchains and internal developer portals, including the discipline of keeping generated reference material accurate as the platform changes Community building or public speaking: conference talks, meetup organizing, or an internal guild you started and kept alive Multi-region and data residency experience, including telemetry redaction and handling of sensitive data across jurisdictions Regulated or government environment experience (FedRAMP, GovCloud) and the instrumentation constraints that come with it Prometheus, Grafana, and Alertmanager, or comparable open-source observability tooling Frontend experience building operational UIs, dashboards, or internal tools Current US Perks & Benefits: Employer subsidized medical/vision and dental coverage for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $161,250—$193,750 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

Lead service operations team to optimize quote-to-revenue processes and support global revenue growth. | 7+ years in finance or operations within SaaS, experience with PSA and ERP systems, strong operational and collaboration skills. | Smartsheet transforms work into dynamic work, unifying collaboration, workflows, and content management into a single flexible, secure, scalable, no-code platform that gives everyone the ability to continuously make an impact- so the enterprise, organizations, teams can compete in a transformed world. The Revenue Operations team is looking for a strategically driven Senior Manager of Professional Services Operations to support the daily operations of the global professional services business. You will work closely with the Sr. Director of Customer Operations to oversee essential operations processes, revenue management, and manage the reporting/forecasting of important metrics such as bookings and revenue. Partnering with the line-of-business leaders across services, sales, finance, systems, and other supporting functions, you will help guide the strategic direction of our quote-to-revenue process and analytics, and daily operations to support global revenue growth. You will report to our Senior Director of Customer Operations. You Will: • Support the evolution and transformation of our quote-to-revenue operations, providing the framework for the business to achieve essential success metrics • Lead a team of services operations specialists responsible for supporting daily processes, including month end revenue, invoicing in our PSA and performing SOW Redlines • Partner with the operations excellence team to implement ongoing improvements to our quote-to-revenue process and Professional Services Automation (PSA) system • Establish and oversee business process standards that help our services delivery teams engage with customers • Actively identify operational issues and design solutions to make business flow better for the PS delivery and sales teams • Partner with the presales and sales teams to support services scoping, estimation, and statement of work (SOW) development, driving accurate quoting and healthy services attach throughout the deal cycle • Establish scoping standards and SOW generation processes that improve quote velocity and consistency across the global services sales motion • Assess deployment risks, anticipate challenges, and provide escalation management when necessary • Collaborate with key stakeholders and operation partners to develop ongoing reporting of resource capacity, billable utilization, and providing insights and strategies to support forecasted demand. • Become a trusted and proactive partner across many different teams within Smartsheet You Have: • 7+ years of experience working in finance or operations roles within SaaS organizations • Experience in implementations and enhancement projects • Excellent working knowledge of PSA (Professional Services Automation) tools and ERP systems such as NetSuite. • Knowledge of how professional services organizations work, best practices and how to optimize processes. • Hands on operational skill and experience collaborating with IT/Systems teams to push through system changes • A highly developed ability to investigate, articulate, and translate complex topics into simple ones • Comfortable working in fast-paced, high-growth environments and be able to help facilitate change • Curious, independent and proactive, with the ability to delegate as needed

Lead and optimize global professional services operations, including revenue management and process improvements. | 7+ years in SaaS finance or operations, experience with PSA tools and ERP systems, and strong operational and collaboration skills. | Smartsheet transforms work into dynamic work, unifying collaboration, workflows, and content management into a single flexible, secure, scalable, no-code platform that gives everyone the ability to continuously make an impact- so the enterprise, organizations, teams can compete in a transformed world. The Revenue Operations team is looking for a strategically driven Senior Manager of Professional Services Operations to support the daily operations of the global professional services business. You will work closely with the Sr. Director of Customer Operations to oversee essential operations processes, revenue management, and manage the reporting/forecasting of important metrics such as bookings and revenue. Partnering with the line-of-business leaders across services, sales, finance, systems, and other supporting functions, you will help guide the strategic direction of our quote-to-revenue process and analytics, and daily operations to support global revenue growth. You will report to our Senior Director of Customer Operations. You Will: • Support the evolution and transformation of our quote-to-revenue operations, providing the framework for the business to achieve essential success metrics • Lead a team of services operations specialists responsible for supporting daily processes, including month end revenue, invoicing in our PSA and performing SOW Redlines • Partner with the operations excellence team to implement ongoing improvements to our quote-to-revenue process and Professional Services Automation (PSA) system • Establish and oversee business process standards that help our services delivery teams engage with customers • Actively identify operational issues and design solutions to make business flow better for the PS delivery and sales teams • Partner with the presales and sales teams to support services scoping, estimation, and statement of work (SOW) development, driving accurate quoting and healthy services attach throughout the deal cycle • Establish scoping standards and SOW generation processes that improve quote velocity and consistency across the global services sales motion • Assess deployment risks, anticipate challenges, and provide escalation management when necessary • Collaborate with key stakeholders and operation partners to develop ongoing reporting of resource capacity, billable utilization, and providing insights and strategies to support forecasted demand. • Become a trusted and proactive partner across many different teams within Smartsheet You Have: • 7+ years of experience working in finance or operations roles within SaaS organizations • Experience in implementations and enhancement projects • Excellent working knowledge of PSA (Professional Services Automation) tools and ERP systems such as NetSuite. • Knowledge of how professional services organizations work, best practices and how to optimize processes. • Hands on operational skill and experience collaborating with IT/Systems teams to push through system changes • A highly developed ability to investigate, articulate, and translate complex topics into simple ones • Comfortable working in fast-paced, high-growth environments and be able to help facilitate change • Curious, independent and proactive, with the ability to delegate as needed

Lead professional services operations, manage revenue processes, and improve quote-to-revenue workflows. | 7+ years in finance or operations within SaaS, PSA and ERP system expertise, and strong operational and change management skills. | The Revenue Operations team is looking for a strategically driven Senior Manager of Professional Services Operations to support the daily operations of the global professional services business. You will work closely with the Sr. Director of Customer Operations to oversee essential operations processes, revenue management, and manage the reporting/forecasting of important metrics such as bookings and revenue. Partnering with the line-of-business leaders across services, sales, finance, systems, and other supporting functions, you will help guide the strategic direction of our quote-to-revenue process and analytics, and daily operations to support global revenue growth. You will report to our Senior Director of Customer Operations. You Will: • Support the evolution and transformation of our quote-to-revenue operations, providing the framework for the business to achieve essential success metrics • Lead a team of services operations specialists responsible for supporting daily processes, including month end revenue, invoicing in our PSA and performing SOW Redlines • Partner with the operations excellence team to implement ongoing improvements to our quote-to-revenue process and Professional Services Automation (PSA) system • Establish and oversee business process standards that help our services delivery teams engage with customers • Actively identify operational issues and design solutions to make business flow better for the PS delivery and sales teams • Partner with the presales and sales teams to support services scoping, estimation, and statement of work (SOW) development, driving accurate quoting and healthy services attach throughout the deal cycle • Establish scoping standards and SOW generation processes that improve quote velocity and consistency across the global services sales motion • Assess deployment risks, anticipate challenges, and provide escalation management when necessary • Collaborate with key stakeholders and operation partners to develop ongoing reporting of resource capacity, billable utilization, and providing insights and strategies to support forecasted demand. • Become a trusted and proactive partner across many different teams within Smartsheet You Have: • 7+ years of experience working in finance or operations roles within SaaS organizations • Experience in implementations and enhancement projects • Excellent working knowledge of PSA (Professional Services Automation) tools and ERP systems such as NetSuite. • Knowledge of how professional services organizations work, best practices and how to optimize processes. • Hands on operational skill and experience collaborating with IT/Systems teams to push through system changes • A highly developed ability to investigate, articulate, and translate complex topics into simple ones • Comfortable working in fast-paced, high-growth environments and be able to help facilitate change • Curious, independent and proactive, with the ability to delegate as needed Current US Perks & Benefits: • Employer subsidized medical/vision and dental coverage for full-time employees • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Sick Time Off • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $135,000-$172,500 USD

Lead professional services operations including revenue management, process improvements, and team leadership to support global revenue growth. | 7+ years in finance or operations within SaaS, experience with PSA and ERP systems, strong operational and collaboration skills. | The Revenue Operations team is looking for a strategically driven Senior Manager of Professional Services Operations to support the daily operations of the global professional services business. You will work closely with the Sr. Director of Customer Operations to oversee essential operations processes, revenue management, and manage the reporting/forecasting of important metrics such as bookings and revenue. Partnering with the line-of-business leaders across services, sales, finance, systems, and other supporting functions, you will help guide the strategic direction of our quote-to-revenue process and analytics, and daily operations to support global revenue growth. You will report to our Senior Director of Customer Operations. You Will: • Support the evolution and transformation of our quote-to-revenue operations, providing the framework for the business to achieve essential success metrics • Lead a team of services operations specialists responsible for supporting daily processes, including month end revenue, invoicing in our PSA and performing SOW Redlines • Partner with the operations excellence team to implement ongoing improvements to our quote-to-revenue process and Professional Services Automation (PSA) system • Establish and oversee business process standards that help our services delivery teams engage with customers • Actively identify operational issues and design solutions to make business flow better for the PS delivery and sales teams • Partner with the presales and sales teams to support services scoping, estimation, and statement of work (SOW) development, driving accurate quoting and healthy services attach throughout the deal cycle • Establish scoping standards and SOW generation processes that improve quote velocity and consistency across the global services sales motion • Assess deployment risks, anticipate challenges, and provide escalation management when necessary • Collaborate with key stakeholders and operation partners to develop ongoing reporting of resource capacity, billable utilization, and providing insights and strategies to support forecasted demand. • Become a trusted and proactive partner across many different teams within Smartsheet You Have: • 7+ years of experience working in finance or operations roles within SaaS organizations • Experience in implementations and enhancement projects • Excellent working knowledge of PSA (Professional Services Automation) tools and ERP systems such as NetSuite. • Knowledge of how professional services organizations work, best practices and how to optimize processes. • Hands on operational skill and experience collaborating with IT/Systems teams to push through system changes • A highly developed ability to investigate, articulate, and translate complex topics into simple ones • Comfortable working in fast-paced, high-growth environments and be able to help facilitate change • Curious, independent and proactive, with the ability to delegate as needed Current US Perks & Benefits: • Employer subsidized medical/vision and dental coverage for full-time employees • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Sick Time Off • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $135,000-$172,500 USD

Lead engineering team managing People technology platforms and define technical strategy for employee lifecycle systems. | 8+ years in enterprise application or software engineering with 2+ years managing technical teams and strong Workday platform expertise. | Corporate Systems Engineering builds and operates the software platforms, integrations, and automations that power Smartsheet's core business functions across Finance, Sales/GTM, and People & Culture. Our team owns mission-critical systems and workflows that enable how the company hires, sells, bills, pays, reports, and scales. We operate at the intersection of software engineering, enterprise platforms, and business-critical data, treating internal systems with the same rigor, reliability, and product mindset as customer-facing software. People Systems Engineering owns and evolves the technology platforms that power the employee lifecycle at Smartsheet. The team is responsible for Workday, Docebo, Greenhouse, and the broader People technology ecosystem, supporting capabilities across recruiting, onboarding, core HR, compensation, learning, talent, and employee data. We combine deep enterprise-platform expertise with software engineering practices, using configuration, extensibility, APIs, integrations, automation, data, and AI to build reliable and scalable employee experiences. As Manager, People Systems Engineering, you will lead the engineering team responsible for Smartsheet's People technology ecosystem and define the long-term technical strategy for how employee technology evolves. Workday is a critical foundation of this ecosystem, but this role extends beyond operating individual applications: you will shape the architecture, engineering practices, data strategy, automation, and emerging AI capabilities that connect our People platforms into a cohesive technology ecosystem. You will be expected to challenge existing approaches and identify opportunities to fundamentally improve how employee technology works - simplifying processes, reducing manual administration, improving employee and manager experiences, strengthening data and system architecture, and determining where configuration, software engineering, automation, or AI can provide better solutions. You Will: • Own the technical strategy and long-term architecture for the People technology ecosystem, establishing a clear future state across Workday, Docebo, Greenhouse, integrations, employee data, automation, AI, and emerging capabilities • Lead, coach, and develop the engineering team responsible for Smartsheet's People platforms, creating a culture of technical ownership, experimentation, engineering rigor, and continuous improvement • Serve as a technical leader for Workday, ensuring the platform remains well architected, maintainable, secure, scalable, and appropriately leveraged as a foundational system of record within the broader employee technology architecture • Partner with the Product Manager for People Systems to translate employee and business problems into product and technical strategies, jointly shaping roadmaps while maintaining clear engineering ownership of architecture and implementation • Continually evaluate the People technology landscape and challenge existing assumptions about how employee workflows should operate, identifying opportunities to simplify, consolidate, redesign, automate, or eliminate processes • Define architectural boundaries across People platforms, determining which capabilities should live within Workday or other SaaS applications and where APIs, integrations, custom applications, automation, or AI provide better solutions • Develop the technical strategy for People data, including authoritative sources, data models, system boundaries, data contracts, quality, lineage, access, lifecycle management, and reliable consumption by downstream systems • Drive the evolution of People Systems toward an API-first and event-driven ecosystem where appropriate, reducing unnecessary point-to-point dependencies, manual data movement, and fragile integrations • Define an AI and agentification strategy for employee technology, partnering with AI & Automation Engineering to identify where agents, conversational experiences, intelligent workflows, and AI-assisted processes can meaningfully improve employee and manager experiences • Identify opportunities to move employee interactions away from navigating individual systems and toward simpler, intelligent experiences that orchestrate capabilities across the underlying People technology stack • Establish a deliberate automation strategy across the employee lifecycle, reducing repetitive administration and manual handoffs across recruiting, onboarding, employee changes, compensation, learning, talent, and offboarding • Introduce stronger software engineering practices into the People technology stack, including source control, peer review, CI/CD, environment management, observability, reusable components, documentation, and disciplined release practices where supported by the underlying platforms • Establish a strategy for automated testing across People Systems, progressively reducing dependence on manual regression testing and improving confidence and speed as Workday and connected platforms change • Define engineering standards for Workday configuration and extensibility, including when to use native configuration, Workday Studio, Workday Extend, APIs, integrations, automation, or external services • Improve observability across critical employee workflows, integrations, scheduled processes, and data flows so failures and degradation can be identified proactively rather than through employee or business escalation • Own the technical health of the People Systems portfolio, establishing mechanisms to identify and address architectural debt, fragile integrations, unnecessary customization, obsolete processes, platform limitations, and recurring operational issues • Partner with Integration Engineering, AI & Automation, Data, Identity, Security, and other engineering teams to ensure People technology operates as part of a coherent enterprise architecture rather than as an isolated HR technology stack • Evaluate emerging technologies and platform capabilities, separating meaningful opportunities from technology hype and developing pragmatic paths from experimentation to production • Balance roadmap delivery with architectural modernization, platform reliability, technical debt, security, operational sustainability, and longer-term engineering investments • Establish architecture reviews, technical standards, engineering metrics, and other mechanisms that raise the maturity of People Systems Engineering over time • Communicate technical strategy, architecture decisions, investment needs, risks, and tradeoffs clearly to People & Culture, Product, Engineering, and senior leadership • Recruit, onboard, mentor, and develop engineers with a combination of enterprise platform expertise, software engineering capability, systems thinking, and curiosity about the future of employee technology You Have: • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field - or equivalent practical experience • 8+ years of experience across enterprise application engineering, software engineering, HR technology, systems architecture, or related technical disciplines • 2+ years of experience managing or formally leading technical teams, with demonstrated ability to develop both people and technical capability • Strong hands-on technical understanding of Workday, including its architecture, data model, security model, business processes, integrations, reporting, and extensibility capabilities • Demonstrated experience defining technical strategy or architecture, rather than solely managing application delivery, configuration, or support • Strong systems thinking and the ability to reason across applications, integrations, APIs, data, identity, automation, infrastructure, and employee experiences as a connected architecture • Experience determining appropriate boundaries between SaaS configuration, platform extensibility, integrations, automation, and custom software development • Experience designing or evolving enterprise data architecture, including systems of record, data models, interfaces, data contracts, quality, governance, and downstream consumption • Experience introducing modern software engineering practices into enterprise SaaS or business systems environments • Experience with testing strategy and automation, CI/CD, observability, release engineering, or other practices that improve the reliability and velocity of enterprise application development • Understanding of modern AI capabilities and the ability to identify practical applications of agents, LLMs, and intelligent automation within enterprise workflows • Experience partnering with Product Managers to combine product strategy, customer needs, and technical strategy into coherent roadmaps and investment decisions • Demonstrated ability to challenge legacy processes and architectures constructively and develop pragmatic modernization strategies rather than simply maintaining the existing environment • Ability to operate across both strategic architecture and detailed technical discussions, including the credibility to challenge engineers, vendors, implementation partners, and business stakeholders • Strong understanding of security, privacy, access control, auditability, and data protection considerations associated with sensitive employee data • Excellent analytical, verbal, and written communication skills, with the ability to communicate complex technical strategies and tradeoffs to technical and non-technical audiences • Experience with adjacent People platforms such as Docebo, Greenhouse, or similar technologies is a plus • Experience with Workday Studio, Workday Extend, Workday APIs, cloud platforms, event-driven architectures, AI/agent platforms, or modern automation frameworks is a strong plus Current US Perks & Benefits: • Employer subsidized medical/vision and dental coverage for full-time employees • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Sick Time Off • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $122,000-$175,000 USD #LI-Remote

Lead professional services operations, revenue management, and process improvements to support global revenue growth. | 7+ years in finance or operations within SaaS, PSA and ERP system knowledge, and strong operational and collaboration skills. | The Revenue Operations team is looking for a strategically driven Senior Manager of Professional Services Operations to support the daily operations of the global professional services business. You will work closely with the Sr. Director of Customer Operations to oversee essential operations processes, revenue management, and manage the reporting/forecasting of important metrics such as bookings and revenue. Partnering with the line-of-business leaders across services, sales, finance, systems, and other supporting functions, you will help guide the strategic direction of our quote-to-revenue process and analytics, and daily operations to support global revenue growth. You will report to our Senior Director of Customer Operations. You Will: • Support the evolution and transformation of our quote-to-revenue operations, providing the framework for the business to achieve essential success metrics • Lead a team of services operations specialists responsible for supporting daily processes, including month end revenue, invoicing in our PSA and performing SOW Redlines • Partner with the operations excellence team to implement ongoing improvements to our quote-to-revenue process and Professional Services Automation (PSA) system • Establish and oversee business process standards that help our services delivery teams engage with customers • Actively identify operational issues and design solutions to make business flow better for the PS delivery and sales teams • Partner with the presales and sales teams to support services scoping, estimation, and statement of work (SOW) development, driving accurate quoting and healthy services attach throughout the deal cycle • Establish scoping standards and SOW generation processes that improve quote velocity and consistency across the global services sales motion • Assess deployment risks, anticipate challenges, and provide escalation management when necessary • Collaborate with key stakeholders and operation partners to develop ongoing reporting of resource capacity, billable utilization, and providing insights and strategies to support forecasted demand. • Become a trusted and proactive partner across many different teams within Smartsheet You Have: • 7+ years of experience working in finance or operations roles within SaaS organizations • Experience in implementations and enhancement projects • Excellent working knowledge of PSA (Professional Services Automation) tools and ERP systems such as NetSuite. • Knowledge of how professional services organizations work, best practices and how to optimize processes. • Hands on operational skill and experience collaborating with IT/Systems teams to push through system changes • A highly developed ability to investigate, articulate, and translate complex topics into simple ones • Comfortable working in fast-paced, high-growth environments and be able to help facilitate change • Curious, independent and proactive, with the ability to delegate as needed Current US Perks & Benefits: • Employer subsidized medical/vision and dental coverage for full-time employees • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Sick Time Off • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $135,000-$172,500 USD

Lead user-centered vision integrating AI across research, design, and software delivery while scaling design systems and mentoring senior leaders. | 15+ years leading UX, design, or research organizations with experience in AI adoption, B2B SaaS, and strategic leadership. | For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. As VP of User Experience and Design Innovation, you will lead a multi-disciplinary organization spanning UX research, design systems, content and globalization, and AI-driven software delivery, alongside a team of design leaders driving product design across the platform. You have a track record of making the people around you better — you drive quality and efficiency by establishing process, developing talent, and elevating your team to accomplish more than they could without you. You see yourself as a team captain more than a coach. You are an AI-forward leader. You don't just support AI adoption — you own it. You will define and drive the strategy for bringing AI into every function you lead: accelerating research synthesis, scaling design systems, automating content and localization, and modernizing the software development lifecycle through AI-assisted workflows. Your Organization includes Product Design, User Experience Research, Globalization & Content and Design Systems. You report to our Chief Product and Technology Officer, and may work remotely from anywhere in the US where Smartsheet is a registered employer. You Will: Lead, evolve, and articulate a bold, user-centered vision for the future of design and user experience across Smartsheet's product portfolio and external systems. Own and scale research, design, design systems, content, localization, and AI-first design strategy across all product lines and geographies. Build, mentor, and grow a team of senior functional and design leaders; scale and evolve the org in alignment with company growth. Develop career paths and programs tailored to individual team member professional development. Set organizational strategy around design maturity, AI adoption, design systems adoption, and cross-functional design-led decision-making across product, engineering, and business teams. Build, evolve, and scale UX processes, standards, and tools, owning the AI agenda for the org by identifying and driving high-impact opportunities to embed AI into research, design systems, content/localization, and the software development lifecycle. Work closely with executive leadership, product, engineering, and go-to-market teams to define strategy and ensure design and AI-forward thinking are embedded in critical business decisions. Establish and own key metrics tying design and AI initiatives to user satisfaction, adoption, retention, revenue outcomes, and delivery velocity; regularly review and communicate progress. Translate business goals into innovative, creative, and engaging product experiences. Own content strategy and localization approaches across all product lines. You Have: 15+ years of experience in a highly cross-functional role running strategic projects from idea through implementation. 15+ years leading and building UX, design, research, or content organizations, including experience as a manager of managers with P&L responsibility. A track record of building and scaling high-performing, multi-disciplinary teams (research, design, design systems, content, localization, engineering-adjacent functions). Demonstrated experience driving AI adoption within a design, research, content, or software delivery organization not just using AI tools individually, but setting org-wide AI strategy. Deep expertise in research methodologies, design strategy, content strategy, and localization best practices for global B2B SaaS platforms. Experience leading enterprise SaaS products with complex user workflows, multi-stakeholder environments, and mission-critical use cases. Familiarity with AI-assisted software development practices and how they change the design-to-engineering handoff. Experience finding simple, innovative solutions for complex problems, and facilitating research to uncover user needs. Strong visual design sense; expert-level fluency in Figma or comparable design/prototyping tools. Excellent communication and interpersonal skills; ability to influence across Product, Engineering, and executive leadership. Ability to articulate design decisions and advocate for the user, while balancing speed and innovation enabled by AI. Current US Perks & Benefits: Employer subsidized medical/vision and dental coverage for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $291,250—$338,750 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

Provide multi-channel technical support and collaborate with leadership to meet goals. | At least 1 year technical/customer support experience with strong communication and flexibility. | For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Energized by solving problems and providing outstanding support? There's never been a better time to join Smartsheet! As a Technical Support Specialist, you will report to one of our Support Team Managers and work with team members across the globe. Your responsibilities will include delivering support to our customers, maintaining high service standards, and contributing to team projects. In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. At Smartsheet Support we empathize and empower others with expert engagements and are the first line of response for our customers to fix issues, share best practices, and advocate for users. Our teams of experts are aligned to various domains of knowledge, promoting the most effective and expedient customer resolution. You will report to a Support Manager. This role is fully remote eligible. You Will: Troubleshoot customer issues using internal & external documentation, various tools, and other resources such as escalation resources to resolve customer issues and deliver great customer experiences Become Smartsheet Product Certified and work with customers through a variety of channels including email, phone, and chat Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance Become an expert in a specific product area Contribute to team projects Give and receive thoughtful feedback on team processes and leadership Manage other responsibilities as assigned You Have: Excellent written, verbal and interpersonal communication skills 1+ years of Technical or Customer support experience, or equivalent Ability to demonstrate empathetic and confident issue ownership, assuring customers that if you can't solve their problem, you will ensure they are directed to the right resource Working knowledge of assigned feature a plus Flexibility in your working hours as this position will require work outside of standard business hours As required by law, US Citizens or Permanent Residents only are eligible to work in our Federal Government Segment. Current US Perks & Benefits: Employer subsidized medical/vision and dental coverage for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $25.24—$34.25 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

Build scalable full-stack services, solve distributed systems problems, integrate AI tools, and collaborate on architectural decisions. | At least one year of full-stack and cloud experience, bachelor's degree, and professional AI integration experience. | For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. We are hiring a Software Engineer I to join our Engineering team. You will get your hands on full-stack services, dig into distributed systems problems, and work right at the intersection of traditional software engineering and AI-driven development. We are not just dabbling in AI here. We use it to write better code, catch bugs faster, and troubleshoot smarter, and we want engineers who want to get good at that too and help their teammates do the same. You will ship real features, sit in on architectural conversations that actually shape the product, and grow alongside a team that cares as much about doing good work as they do about doing meaningful work. You Will: Build scalable front-end and back-end services for the next generation of applications at Smartsheet (Kotlin, Java, Typescript, React) Solve challenging distributed systems problems and work with modern cloud infrastructure (AWS, Kubernetes) Take part in code reviews and architectural discussions as you work with other software engineers and product managers Forge a strong partnership with product management and other key areas of the business Enhance existing application code with new features and strike a balance when making technical decisions (build vs refactor vs simplify) Actively use AI tools to improve personal and team efficiency across coding, testing, design, and troubleshooting, exploring AI integration opportunities within team processes and features, and coaching others on effective AI use You Have: 1+ years software development experience building highly scalable, highly available applications 1+ years of programming experience with full stack technologies such Java, Kotlin, Python or TypeScript 1+ years of experience with cloud technologies (AWS, Azure, etc.) Experience developing, documenting, and supporting REST APIs 6+ months professional experience leveraging AI to improve personal productivity in service of building complex SaaS feature sets A degree in Computer Science, Engineering, or a related field or equivalent practical experience Adaptable as priorities or problems change Ready to take ownership of your work and grow into bigger challenges A clear written and verbal communicator, able to explain your thinking in code reviews, documentation, and team discussions Legally eligible to work in the U.S. on an ongoing basis Current US Perks & Benefits: Employer subsidized medical/vision and dental coverage for full-time employees 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) Monthly stipend to support your work and productivity Flexible Time Away Program, plus Sick Time Off US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans US employees receive 12 paid holidays per year Up to 24 weeks of Parental Leave Personal paid Volunteer Day to support our community Opportunities for professional growth and development including access to Udemy online courses Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account Teleworking options from any registered location in the U.S. (role specific) Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity. US Base Salary Pay Range $107,500—$147,500 USD Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote