SmartRecruiters Inc

Manage end-to-end customer lifecycle focusing on adoption, value realization, renewals, and account growth strategies. | 5+ years in B2B client-facing roles with technical acumen supporting SaaS, recruitment/talent management domain expertise, and strong data literacy. | SmartRecruiters is the Recruiting AI Company that transforms hiring for the world’s leading enterprises. Built for global scale, SmartRecruiters, an SAP company, delivers an AI-powered hiring platform that automates and optimizes the entire talent acquisition process, ensuring faster and smarter hiring decisions. More than 4,000 companies, including Amazon, Visa, and McDonald's, rely on SmartRecruiters to build winning teams. In 2025, SmartRecruiters joined SAP, the global leader in enterprise applications. Together, SmartRecruiters and SAP are accelerating the reinvention of hiring by combining cutting-edge AI innovation with the scale, reach, and resources of SAP’s ecosystem. At SmartRecruiters, we are a values-driven, globally focused tech company with strong financial backing and a bold vision for the future of work. We commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together. Because together, we will win. Recognized by Fosway Industry Analysts as a strategic leader in recruitment technology for three consecutive years, and awarded by Comparably as a top company for Women, Perks and Benefits, Work-Life Balance, Happiness, Compensation, Diversity, and Culture - we take pride in creating a place where everyone can thrive. Our remote-friendly culture, competitive salaries, and strong internal mobility ensure that high performers have meaningful growth opportunities in an environment built on respect and empowerment Job Description Having raving fans has been, and will always be, one of our most critical competitive advantages. The Customer Success Manager is an individual contributor on a high-performing team redefining the client-vendor relationship with our enterprise customers. This role owns the end-to-end customer lifecycle, including adoption, value realisation, and renewal execution, earning trust through a unique engagement model designed to drive measurable Hiring Success. What you’ll deliver: Serve as the primary point of contact for a portfolio of large enterprise customers, owning retention, growth, and value realisation across all assigned accounts Own the end-to-end customer lifecycle, including adoption, value delivery, renewal readiness, and expansion opportunities Assume full responsibility for contract renewals, including commercial discussions, renewal strategy, and execution for your customer portfolio Proactively prepare customers for renewal by articulating value delivered, outcomes achieved, and ROI through clear, executive-ready presentations and materials Partner closely with the Global Renewals Manager and Sales Operations to prepare renewal quotations, order forms, and all related contractual documentation Maintain accurate and up-to-date renewal and opportunity data within internal systems to support forecasting, reporting, and renewal governance Develop and execute account growth strategies, identifying upsell and cross-sell opportunities aligned to customer goals and outcomes Collaborate with Account Executives on expansion opportunities for additional products, modules, or services Proactively identify and manage renewal and revenue risk, raising and owning Red Account plans in partnership with internal stakeholders to drive timely remediation Own product adoption and utilisation, ensuring customers are educated on best practices, new features, and product releases Support customers with release readiness, identifying opportunities to leverage product innovations to increase value and long-term impact Partner with customers to define desired business outcomes and build success plans focused on measurable value and ROI Build strong, trusted relationships with stakeholders at all levels, delivering compelling Value Reviews that reinforce confidence and long-term partnership Provide strategic guidance and best-practice recommendations, connecting customers to internal experts, resources, and where appropriate, peer customers Use available insights and data to conduct regular customer health checks, identifying risks and opportunities to improve adoption, engagement, and satisfaction Actively build customer advocacy, identifying referenceable customers, case studies, and success stories to support growth opportunities Act as the voice of the customer, gathering and synthesising feedback to drive continuous improvement across product, services, and internal processes Collaborate closely with cross-functional teams to ensure customers achieve desired outcomes, while setting and managing expectations around timelines, resources, and delivery Participate in ongoing training to maintain deep product and solution expertise, ensuring high-quality guidance and support for enterprise customers Success in the role requires a real team mentality, ability to work across different teams with disparate needs, creativity, and original thinking to actively identify new and different approaches to delivering Hiring Success to our install base. Qualifications 5+ years experience in a B2B client-facing role (customer success, professional services, sales, or account management) Demonstrated technical acumen and experience supporting customer implementation, adoption, and/or optimization of SaaS solutions Domain expertise in recruitment and talent management is essential. Experience in working with HRIT is an advantage Experience in working with customers on both a strategic and technical level is essential Strong data literacy and an understanding of core TA Metrics. Ability to use data to identify opportunities and communicate value to customers Proven track record of driving issues to resolution and advocating on behalf of a customer. Demonstrated time management and communications skills Demonstrated ability to plan and execute against customer priorities and expectations Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Service Excellence Experience with SaaS solutions such as Salesforce, ServiceNow, SAP, Workday and/or customer success supported platforms preferred Available to travel up to 10%. Additional Information SmartRecruiters is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. SmartRecruiters strives to offer equitable and engaging compensation to our employees across the globe as we always seek to attract, motivate, and retain the right talent. We utilize a data-driven approach in order to remove biases in our decisions. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, and certifications.

Oversee and optimize marketing technology systems, manage campaigns, and lead a marketing operations team to drive efficiency and impact. | 5-7 years in marketing operations, expertise in marketing automation platforms (preferably Marketo), and strong leadership skills. | SmartRecruiters is the Recruiting AI Company that transforms hiring for the world’s leading enterprises. Built for global scale, SmartRecruiters, an SAP company, delivers an AI-powered hiring platform that automates and optimizes the entire talent acquisition process, ensuring faster and smarter hiring decisions. More than 4,000 companies, including Amazon, Visa, and McDonald's, rely on SmartRecruiters to build winning teams. In 2025, SmartRecruiters joined SAP, the global leader in enterprise applications. Together, SmartRecruiters and SAP are accelerating the reinvention of hiring by combining cutting-edge AI innovation with the scale, reach, and resources of SAP’s ecosystem. At SmartRecruiters, we are a values-driven, globally focused tech company with a bold vision for the future of work. We commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together. Because together, we will win. Recognized by Fosway Industry Analysts as a strategic leader in recruitment technology for three consecutive years, and awarded by Comparably as a top company for Women, Perks and Benefits, Work-Life Balance, Happiness, Compensation, Diversity, and Culture - we take pride in creating a place where everyone can thrive. Our remote-friendly culture, competitive salaries, and strong internal mobility ensure that high performers have meaningful growth opportunities in an environment built on respect and empowerment. Job Description We are hiring a Director, Marketing Operations to elevate our marketing efforts and continue our drive for exceptional results. Reporting to the CMO, you will play a pivotal role in ensuring that the systems and processes that run our demand, brand and customer engagement programs are seamlessly executed, and deliver measurable results. You’re a problem solver and critical thinker, and enjoy connecting strategy to tactical execution. You’ll be successful if you’re highly collaborative and can motivate and inspire direct reports and the broader organisation. By nature, you love the details and revel in the optimization of systems and processes , inspired by the goal of building impactful, revenue generating programs. What You’ll Deliver / Key Responsibilities Own our tech stack: Take full responsibility for the marketing technology stack, including configuration, customization, and optimization of all related processes and integrations. Lead Funnel Management Process: Optimize our perpetual demand generation process by creating and managing automated workflows, campaigns, and nurturing programs to improve lead generation, qualification, and conversion. Track and Optimize Performance: Support our monthly business review process. with analysis on key metrics, campaign performance, and ROI, providing actionable insights for optimization and improvement across marketing initiatives and channels. Technical Campaign Oversight: Oversee the technical execution of marketing campaigns using automation and data platforms, including setting up complex workflows, behavioral triggers, and personalized content delivery. Ensure Data Governance and Compliance: Develop and enforce data governance practices to ensure data privacy compliance, auditing data quality, and maintaining a clean and organized database. Enable the Marketing Organization: Act as a key driver of marketing capabilities by establishing comprehensive marketing operations processes, workflows, and best practices, and providing technical training to the marketing team. Drive Advanced Automation and Efficiency: Identify and implement new opportunities for advanced automation within platforms, such as dynamic content personalization and AI-powered features, to drive operational efficiency. Cross-Functional Alignment: Collaborate closely with Marketing, GTM, Product Management, and Customer Success to ensure cohesive, integrated campaign execution. Lead the Team: Lead and develop a high-performing marketing operations team, offering guidance, mentorship, and professional development opportunities. Qualifications 5 - 7 years of experience in marketing operations or similar role, with proven success in leveraging marketing automation to drive impact and scalability within a SaaS environment Expertise as an administrator of a marketing automation platform (Marketo strongly preferred), with experience in tools like Marketo, Eloqua, SFDC, Qualified or similar A strategic and analytical mindset, combining a deep understanding of marketing automation, CRM systems, and data analytics in a B2B context. Proven ability to solve complex challenges, optimize systems, and implement best-in-class marketing operations strategies, technology-driven Strong leadership and stakeholder management skills, with the ability to partner across functions and drive projects forward Fluent in English, proficiency in German and/or French is an advantage Additional Information SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. your information will be kept confidential according to EEO guidelines.