SmarterDx

The Senior RCM Business Analyst will produce client-focused analysis, create data-driven narratives, and maintain proactive monitoring of client health metrics. They will also perform exploratory analysis and reporting while building relationships with clients and bridging business and technical teams. | Candidates should have 5-8 years of experience in business intelligence or data analytics, with strong revenue cycle expertise and advanced SQL fluency. Proficiency in Python and exceptional problem-solving and communication skills are also required. | SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Role We are seeking a Senior RCM Business Analyst to join our Data & Analytics team in support of the Customer Success team. In this role, you will leverage your analytical expertise and business acumen to unlock the value of SmarterDx’s data assets, drive critical insights for both internal and external stakeholders, and deliver meaningful outcomes that strengthen customer trust. You will be embedded within the Customer Success team and partner closely with cross-functional stakeholders to elevate our customers’ experience and optimize business performance. SmarterDx builds clinical AI that empowers hospitals to analyze the complete record of every patient to fully capture the value of care delivered. Founded by physicians in 2020, its proprietary AI platform understands the nuances of clinical reasoning, enabling hospitals to true the patient record for every discharge. By doing so, hospitals can recover millions in earned revenue, enhance care quality metrics, and optimize healthcare operations. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. **This role is fully remote within the US** What You’ll Do Produce Client-Focused Analysis: Embed with the Customer Success team to explore data, identify trends, and develop insights that address client needs and goals. Create Data-Driven Narratives: Craft compelling, results-oriented narratives that highlight client performance, uncover opportunities for optimization, and support strategic decision-making. Maintain Proactive Monitoring: Regularly track and interpret client health metrics, providing early detection of potential risks and opportunities. Perform Exploratory Analysis and Reporting: Perform ad hoc SQL queries, python analyses, and leverage other analytical tools to conduct exploratory analyses in response to real-time business questions. Build and refine ad hoc data visualizations, reports, and prototypes to validate business hypotheses. Build Relationships: Develop strong working relationships with Customer Support and clients. Ask targeted questions and partner with executive-level stakeholders to understand the “why” behind requests and align analytics with business objectives. Bridge Business and Technical Teams: Serve as the liaison between technical and business teams, articulating complex findings in clear, actionable ways and influencing data-driven decision-making. What You Bring 5–8 years of experience in business intelligence, data analytics, or a related role. Revenue Cycle Expertise: Strong conceptual understanding of inpatient mid-revenue cycle processes and data. Advanced SQL Fluency: Expert in writing and optimizing queries for ad hoc analysis. Python Competency: Able to manipulate data and create visualizations using libraries like pandas. Comfortable interpreting and modifying existing python code. Insight identification: Exceptional ability to translate raw data into actionable insights. Data validation: Rigorously verifies all data analyses for accuracy and completeness before stakeholder presentation. Partners with analysts and cross-functional teams to confirm findings through peer review processes Mindset: Self-driven and adaptable, thriving in a fast-paced, ambiguous environment. Problem-solving skills: Distinctive ability to identify patterns, prioritize what's critical, and focus on impactful solutions. Communication skills: Proven ability to clearly communicate complex analytic concepts and adapt communication styles to different audiences. Listens attentively to understand stakeholders’ needs, concerns and business requirements. Our Tech Stack Data Visualization: Hex and Omni Analysis: SQL (Snowflake), Python & Data Science libraries (numpy, pandas, etc) Pipelines: dbt, airflow, git, and AWS Compensation $150-180k base + equity incentives Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. Remote-First Team – Work from anywhere in the U.S. Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Partner with engineering, product, and data teams to improve R&D operations, develop project strategies, and build scalable operational frameworks. | Over 5 years of project management experience, experience with engineering teams in data-heavy environments, Jira admin experience, and understanding of SDLC and project management frameworks. | SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Role As a Product Operations Manager for full-stack web applications, you will play a pivotal role in building the bridge between Product, Engineering, and Data. You will embed yourself in the Product and Software development lifecycles, adapting agile processes and project management frameworks to promote collaboration and build alignment. As a fast-growing startup with constantly evolving priorities, your impact will be felt immediately! **This role is fully remote within the US** What You’ll Do Partner with Engineering, Product, and Data (EPD) to improve R&D operations, resolve process gaps, and align organizational objectives with business goals Integrate with EPD teams to develop project strategies and frameworks (Agile, Scrum, Kanban, Lean Startup) etc. that promote productivity and enable self-organization Build scalable operations by creating and maintaining playbooks, templates, and documentation that drive consistency and standards Identify metrics and develop dashboards to measure operational progress, track delivery health, and enable strategic decisions Own and manage Jira at both admin and project levels to configure a scalable, manageable tool that supports efficient engineering and data delivery Develop relationships at all levels to build trust, gain context and understanding, and drive adoption of operational practices See the big picture, break down silos, live in ambiguity, make mistakes What You Bring 5+ years of project management experience, ideally 3+ years working with engineering teams in a data-heavy environment 1+ years as power user or admin experience in Jira Experience and/or understanding of SDLC and project management frameworks Make data-driven decisions Strong written and verbal communication skills Nice To Haves Agile certification PMP or CAPM Experience working at a startup or other fast-paced environment Experience building data platforms and products powered by data, especially in an R&D environment Compensation $140K to $160K salary + equity and benefits on top of that Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. Remote-First Team – Work from anywhere in the U.S. Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Develop and optimize operational processes supporting customer success teams, act as escalation point, and collaborate on technical troubleshooting using SQL. | Over 5 years in customer service or project management, experience with healthcare SaaS or clinical documentation software, proficiency in SQL, and experience with ticketing tools like Jira. | SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Role SmarterDx is seeking an Operations Associate to help optimize internal processes and partner with Customer Success Managers to better support our clients. Most of our day-to-day customers are clinical documentation improvement specialists and coders at US health systems. Supporting their work is an essential component of what we do at SmarterDx, and in this role, you will develop new processes or optimize existing processes that have a direct impact on their experience with our applications. You will partner with our Customer Support Managers to ensure alignment on internal requests and escalations that impact the customer experience. In addition to this partnership, you will be responsible for collaborating closely with cross-functional teams to develop and implement processes. **This role is fully remote within the US** What You'll Do Develops an advanced understanding of all SmarterDx applications, partnering with cross-functional teams to resolve complex customer issues Acts as an escalation point of contact for complex Support issues that have been triaged by Support Analysts Serves as a thought partner to CS Operations Managers and other teams when addressing nuanced client requests Proactively documents and trains the Customer Success team on new or updated processes Leverages SQL to complete back-end queries to effectively triage complex customer issues What You Bring 5+ years experience in customer service or project management roles, preferably in healthcare technology or SaaS organization 3+ years of experience creating and optimizing standard operational procedures Must have strong experience in at least one of the following: Technical troubleshooting and problem-solving using SQL Experience with clinical documentation improvement (CDI) software or related healthcare applications Experience at a startup or healthcare company Excellent communication skills, with the ability to work comfortably with technical and clinical teams Flexible team player with a strong ability to adapt to changing priorities and department goals Strong empathy and patience, with a genuine desire to help colleagues and customers succeed Well-versed in Jira or similar ticketing tools (e.g., Zendesk, ServiceNow) for issue tracking, workflow management, and operational support Ability to quickly learn and adapt to new technologies and processes Excellent time management and prioritization skills in a remote environment Proactive approach to identifying and resolving potential issues before they escalate Compensation $100,000 - $120,000 salary + benefits, 100% US-based remote #LI-Remote Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for birthing parents and 6 weeks for non-birthing parents. Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

The Operations Associate will optimize internal processes and collaborate with Customer Success Managers to enhance client support. This role involves developing new processes and ensuring alignment on internal requests that impact customer experience. | Candidates should have over 5 years of experience in customer service or project management, preferably in healthcare technology. Strong skills in SQL, technical troubleshooting, and experience with clinical documentation improvement software are essential. | Role SmarterDx is seeking an Operations Associate to help optimize internal processes and partner with Customer Success Managers to better support our clients. Most of our day-to-day customers are clinical documentation improvement specialists and coders at US health systems. Supporting their work is an essential component of what we do at SmarterDx, and in this role, you will develop new processes or optimize existing processes that have a direct impact on their experience with our applications. You will partner with our Customer Support Managers to ensure alignment on internal requests and escalations that impact the customer experience. In addition to this partnership, you will be responsible for collaborating closely with cross-functional teams to develop and implement processes. SmarterDx builds clinical AI that empowers hospitals to achieve 100% chart accuracy for revenue integrity. Our solution helps hospitals tell the most accurate and complete story of the patient and the care that was delivered, which helps them recover millions in earned revenue and improve quality of care scores. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. **This role is fully remote within the US** What You'll Do Develops an advanced understanding of all SmarterDx applications, partnering with cross-functional teams to resolve complex customer issues Acts as an escalation point of contact for complex Support issues that have been triaged by Support Analysts Serves as a thought partner to CS Operations Managers and other teams when addressing nuanced client requests Proactively documents and trains the Customer Success team on new or updated processes Leverages SQL to complete back-end queries to effectively triage complex customer issues What You Bring 5+ years experience in customer service or project management roles, preferably in healthcare technology or SaaS organization 3+ years of experience creating and optimizing standard operational procedures Must have strong experience in at least one of the following: Technical troubleshooting and problem-solving using SQL Experience with clinical documentation improvement (CDI) software or related healthcare applications Experience at a startup or healthcare company Excellent communication skills, with the ability to work comfortably with technical and clinical teams Flexible team player with a strong ability to adapt to changing priorities and department goals Strong empathy and patience, with a genuine desire to help colleagues and customers succeed Well-versed in Jira or similar ticketing tools (e.g., Zendesk, ServiceNow) for issue tracking, workflow management, and operational support Ability to quickly learn and adapt to new technologies and processes Excellent time management and prioritization skills in a remote environment Proactive approach to identifying and resolving potential issues before they escalate Compensation $100,000 - $120,000 salary + equity incentives #LI-Remote Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption. Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

The Integration Support Engineer will ensure efficient and effective integration support while maintaining high user satisfaction. Responsibilities include managing integration health, troubleshooting issues, and collaborating with various teams to improve workflows. | Candidates should have at least 2 years of experience in EHR healthcare integration with hands-on experience in database extracts, HL7v2, and/or FHIR. Strong communication skills and a proactive approach to problem-solving are essential. | Role As an Integration Support Engineer, you will drive the efficiency and effectiveness of our integration support function while delighting our clients with your domain expertise and quick response. You will collaborate with Client IT teams, as well as our Customer Success, Data Engineering, Network Operations, and Development teams, to ensure smooth, scalable, and compliant data integrations. Your experience with EMR and RCM integrations (including database extracts, HL7v2, and/or FHIR), process improvement, and client communication will be key to our success as we scale our solutions. SmarterDx builds clinical AI that empowers hospitals to analyze the complete record of every patient to fully capture the value of care delivered. Founded by physicians in 2020, its proprietary AI platform understands the nuances of clinical reasoning, enabling hospitals to true the patient record for every discharge. By doing so, hospitals can recover millions in earned revenue, enhance care quality metrics, and optimize healthcare operations. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. **This role is fully remote within the US** What You'll Do Prioritize a quick response and consistent delivery on SLAs to ensure - and - exceed user satisfaction. Maintain detailed system documentation, including interface specifications, data flow diagrams, and integration architecture. Support and improve technical support workflows and documentation to set us up for scale and a proactive approach to support. Help to develop repeatable strategies and playbooks. Improve integration methods by sharing client feedback and new technology trends. Proactively monitor integration health to detect and resolve issues before they impact clients. Manage and troubleshoot integration errors and downtime events. Manage client communication on downtimes, integration defects and integration errors Act as liaison between the Customer Operations and Engineering- escalating complex issues, building better workflows and identifying product improvements. Triage and assign out incoming requests. Efficiently troubleshoot and resolve all customer inquiries while upholding our customer centric values. Communicate with our users via ticketing system and phone. Ensure compliance with industry regulations and data security best practices. What You Bring Experience supporting the integration support function, which includes Responding to proactive monitoring systems Following incident resolution and client communications SOPs Coordinate cross-functional teams to ensure efficient, scalable support and regulatory compliance Deliver on SLA performance to drive and exceed user satisfaction Help develop SOPs and playbooks when gaps exist, ensuring repeatable and reliable processes 2+ years experience in EHR healthcare integration (technical) roles, with hands-on keys experience with database extracts, HL7v2 interface support, and/or FHIR (required to have 2+ years experience in at least 2 of these 3 integrations: database extracts, HL7v2 interfaces, and/or FHIR). Hands-on experience with SQL and troubleshooting complex data integration issues Demonstrated ability to manage technical challenges with a hands-on approach, whether working independently or collaborating with engineering teams Strong communication skills with the capacity to translate complex technical issues for non-technical stakeholders A proactive self-starter with an ownership mindset Nice To Haves Certification in an integration engines (Mirth Connect, Epic Bridges, etc) or healthcare interoperability standards (HL7v2, FHIR, etc) Experience with Epic revenue cycle modules, Epic Clarity, Epic Chronicles reporting, or Cerner CCL Familiarity with hospital revenue cycle management (RCM) and clinical charge capture processes Our stack AWS, Python, Snowflake, JIRA, Salesforce, Figma Compensation $90,000 to 120,000 base + equity #LI-Remote Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption. Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

The Revenue Cycle Solutions Engineer will lead the integration of SmarterDx solutions into hospital IT systems, collaborating with cross-functional teams to ensure effective implementation. This role involves direct communication with hospital directors to understand their workflows and provide technical support throughout the integration process. | Candidates should have over 5 years of experience in hospital revenue cycle management and possess at least one Epic Hospital Billing certification. Strong problem-solving skills and extensive experience with data manipulation and EHR integrations are essential. | Role We’re looking for a Revenue Cycle Solutions Engineer with in-depth knowledge and expertise in revenue cycle management. In this role, you will be critical in successfully integrating SmarterDx into hospital IT systems. You will collaborate with cross-functional teams and help guide the implementation process from start to finish, ensuring that our solutions are effectively integrated and meet client requirements. This position requires exceptional problem-solving, project management, and communication skills, and an in-depth understanding of EHR systems. SmarterDx builds clinical AI that empowers hospitals to analyze the complete record of every patient to fully capture the value of care delivered. Founded by physicians in 2020, its proprietary AI platform understands the nuances of clinical reasoning, enabling hospitals to true the patient record for every discharge. By doing so, hospitals can recover millions in earned revenue, enhance care quality metrics, and optimize healthcare operations. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. **This role is fully remote within the US** What You'll Do Lead account hold integration of SmarterDx solutions for clients Directly communicate with CDI Directors and Coding Directors to understand and document their EMR, coding, and billing systems and workflows Define how to best integrate our solution to support the client’s requirements and lead the integration workstream, partnering directly with hospital IT teams and vendors as needed Write clear guides on integration methods and best practices, including both written and visual documentation (Figma diagrams, Visios, etc.) Answer broader operational questions related to workqueue routing, workflow assignment, and beyond Work closely with our Integration, Engineering, and Customer Success teams to ensure we are developing scalable solutions that can be supported by our operations team Offer technical help and advice during the integration process Educate both our team and clients Improve integration methods by considering client feedback and new technology trends What You Bring 5+ years experience in both hospital revenue cycle management (IT or operational), or equivalent, which will include in-depth knowledge of hospital revenue cycle workflows, with particular emphasis on clinical charge capture through claims processing At least one Epic Hospital Billing certification: Resolute Hospital Billing Claims & Electronic Remittance Administration or Resolute Hospital Billing Administration, or Epic Hospital Billing Charging Administration Ownership mindset: Ability to build and own features from start to finish Strong problem-solving skills: You can creatively to identify solutions to problems Extensive experience with data manipulation, for example using SQL or Python, to troubleshoot data integration issues Experience with Epic Clarity or Reporting Workbench, including knowledge of underlying master files and community resources Knowledge of data integrations via EHRs and 3rd party systems using solutions such as FHIR, X12 EDI, API-based interoperability, or flat file reports, including ability to design and implement. Nice To Haves Hands-on-keys experience implementing data integrations via EHRs and 3rd party systems using solutions such as FHIR, X12 EDI, API-based interoperability, HL7 v2, or flat file reports More than one Epic Hospital Billing certification: Resolute Hospital Billing Claims & Electronic Remittance Administration or Resolute Hospital Billing Administration, and Epic Hospital Billing Charging Administration A background in healthcare consulting, and/or experience deploying software in a healthcare context Our stack AWS, Python, Snowflake, JIRA, Salesforce, Figma Compensation $170 to 200k base + equity Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption. Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Provide front-line technical and product support to clinical users via phone, email, and chat, troubleshoot issues, and escalate complex problems as needed. | 3-5 years technical support or customer service experience in healthcare technology or SaaS, strong troubleshooting skills, excellent communication, Jira experience, and ability to work remotely. | Role SmarterDx is seeking a Support Analyst to provide front-line technical and product support for our clients. In this role, you will be the primary point of contact to handle issues reported by our end users, most of whom are clinical documentation improvement specialists and coders at US health systems. You will be responsible for building trust and empathy with end users, troubleshooting issues, and determining whether problems stem from user error or require escalation to a Senior Analyst or our Customer Support Operations team. This position requires exceptional communication skills, technical aptitude, and the ability to leverage existing documentation and other Support team members to translate complex technical concepts into user-friendly explanations. SmarterDx builds clinical AI that empowers hospitals to achieve 100% chart accuracy for revenue integrity. Our solution helps hospitals tell the most accurate and complete story of the patient and the care that was delivered, which helps them recover millions in earned revenue and improve quality of care scores. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. • *This role is fully remote within the US** What You'll Do • Serve as the initial point of contact for end user inquiries, providing timely and effective support via phone, email, and chat • Build and maintain strong relationships with end users, demonstrating empathy and understanding of their needs and challenges • Troubleshoot and resolve technical issues related to our application, distinguishing between user errors and system-level problems • Escalate complex technical issues to the appropriate team when necessary, providing clear and detailed information about the problem • Stay up-to-date with product updates and features to provide accurate and current support What You Bring • 3-5 years experience in technical support or customer service roles, preferably in healthcare technology or SaaS • Must have strong experience in at least one of the following: • Technical troubleshooting and problem-solving • Clinical documentation improvement (CDI) processes • Healthcare information systems • Excellent communication skills, with the ability to explain technical concepts to non-technical users • Strong empathy and patience, with a genuine desire to help users succeed • Experience with Jira or other ticketing systems • Ability to quickly learn and adapt to new technologies and processes • Excellent time management and prioritization skills in a remote environment • Proactive approach to identifying and resolving potential issues before they escalate Nice to Haves • Experience with clinical documentation improvement (CDI) software or related healthcare applications • Knowledge of medical terminology and hospital workflows • Experience in creating user documentation or training materials • Salesforce and/or SQL experience Compensation $60,000 - $65,000 and is eligible for overtime pay in accordance with applicable laws. Benefits • Medical, Dental Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. • One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. • Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption. • Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. • Unlimited PTO 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. • Learning Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. • 401(k) with Traditional Roth Options – Tax-advantaged retirement savings through Empower. • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Design, build, and launch new data products and capabilities while developing and maintaining streaming and ingestion capabilities. Partner with engineering and data teams to provide foundational backend and data infrastructure. | Candidates should have 10+ years of development experience with a focus on cloud-based solutions and expertise in Python. Experience with data platform solutions and event-driven architectures is also required. | Role We are looking for a data and backend-oriented Staff Software Engineer to help us advance our clinical AI by designing and building core systems that handle, process, and analyze clinical data at scale. The ideal candidate for this role has a track record of delivering complex features in incrementally valuable releases and with a high bar for quality. While this role focuses on backend systems, strong candidates are able to deliver across the stack. SmarterDx builds clinical AI that empowers hospitals to achieve 100% chart accuracy for revenue integrity. Our solution helps hospitals tell the most accurate and complete story of the patient and the care that was delivered, which helps them recover millions in earned revenue and improve quality of care scores. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. **This role is fully remote within the US** What You’ll Do Design, build and launch new data products, capabilities and data pipelines Develop and maintain streaming and ingestion capabilities using technologies like Kafka, NATS, and SQS to ensure reliable data movement Partner with other engineering and data teams to provide foundational backend and data infrastructure that accelerates their ability to deliver features and insights Build scalable and secure for accessing clinical data at scale Optimize and evolve our platform capabilities (e.g., event bus, ingestion frameworks, data storage patterns) to support future product growth Contribute to engineering standards, system design reviews, and best practices around eventing, pipelines, and cloud-native systems What You Bring 10+ years of development experience with a focus on cloud-based solutions Expertise in Python Experience working with data platform solutions such as Snowflake, DataBricks, Redshift, or ClickHouse Experience working with Postgres or a similar relational database Hands-on experience with eventing solutions such as Kafka, NATS, or SQS Experience building cloud-native distributed systems and working with event-driven architectures Experience with data-pipelines Experience working with Kubernetes Experience working with product managers to plan, build, and iterate on deliverables Experience working in a security-conscious environment Excellent communication and team collaboration skills Bachelor’s or Master’s in Computer Science, Engineering, or a related field, or equivalent experience Nice To Haves Experience with data ingestion and integration tools (e.g., Fivetran, Airbyte, Debezium). Experience managing data capabilities for engineering teams (e.g., eventbus, ingestion) Deep understanding of Kafka/Snowflake Experience at a scale-up, or rapid growth, technology company Experience in the health tech domain, particularly in hospital billing systems Our Stack Kafka, Python, Snowflake, Postgres, AWS, Kubernetes, Fivetran, Airflow Compensation $230K to $270K base salary + equity incentives #LI-Remote Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption. Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Design and build scalable backend systems and data pipelines to process and analyze clinical data at scale. | 5+ years backend development with Python, experience with data platform solutions, eventing systems like Kafka, cloud-native distributed systems, and strong collaboration skills. | Role We are looking for a data and backend-oriented Senior Software Engineer to help us advance our clinical AI by designing and building core systems that handle, process, and analyze clinical data at scale. The ideal candidate for this role has a track record of delivering complex features in incrementally valuable releases and with a high bar for quality. While this role focuses on backend systems, strong candidates are able to deliver across the stack. SmarterDx builds clinical AI that empowers hospitals to achieve 100% chart accuracy for revenue integrity. Our solution helps hospitals tell the most accurate and complete story of the patient and the care that was delivered, which helps them recover millions in earned revenue and improve quality of care scores. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. **This role is fully remote within the US** What You’ll Do Design, build and launch new data products, capabilities and data pipelines Develop and maintain streaming and ingestion capabilities using technologies like Kafka, NATS, and SQS to ensure reliable data movement Partner with other engineering and data teams to provide foundational backend and data infrastructure that accelerates their ability to deliver features and insights Build scalable and secure for accessing clinical data at scale Optimize and evolve our platform capabilities (e.g., event bus, ingestion frameworks, data storage patterns) to support future product growth Contribute to engineering standards, system design reviews, and best practices around eventing, pipelines, and cloud-native systems What You Bring 5+ years of development experience with a focus on cloud-based solutions Expertise in Python Experience working with data platform solutions such as Snowflake, DataBricks, Redshift, or ClickHouse Experience working with Postgres or a similar relational database Hands-on experience with eventing solutions such as Kafka, NATS, or SQS Experience building cloud-native distributed systems and working with event-driven architectures Experience with data-pipelines Experience working with product managers to plan, build, and iterate on deliverables Experience working in a security-conscious environment Excellent communication and team collaboration skills Bachelor’s or Master’s in Computer Science, Engineering, or a related field, or equivalent experience Nice To Haves Experience with data ingestion and integration tools (e.g., Fivetran, Airbyte, Debezium). Experience working with Kubernetes Experience managing data capabilities for engineering teams (e.g., eventbus, ingestion) Experience at a scale-up, or rapid growth, technology company Experience in the health tech domain, particularly in hospital billing systems Our Stack Kafka, Python, Snowflake, Postgres, AWS, Kubernetes, Fivetran, Airflow Compensation $190K to $230K base salary + equity incentives #LI-Remote Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption. Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Design, build and maintain scalable data products, pipelines, and event-driven cloud-native systems to support clinical data access and platform growth. | 10+ years development experience with cloud-based solutions, expertise in Python, data platform technologies, eventing solutions, Kubernetes, and strong collaboration skills. | Description: Design, build and launch new data products, capabilities and data pipelinesDevelop and maintain streaming and ingestion capabilities using technologies like Kafka, NATS, and SQS to ensure reliable data movementPartner with other engineering and data teams to provide foundational backend and data infrastructure that accelerates their ability to deliver features and insightsBuild scalable and secure for accessing clinical data at scaleOptimize and evolve our platform capabilities (e.g., event bus, ingestion frameworks, data storage patterns) to support future product growthContribute to engineering standards, system design reviews, and best practices around eventing, pipelines, and cloud-native systems Requirements: 10+ years of development experience with a focus on cloud-based solutionsExpertise in PythonExperience working with data platform solutions such as Snowflake, DataBricks, Redshift, or ClickHouseExperience working with Postgres or a similar relational databaseHands-on experience with eventing solutions such as Kafka, NATS, or SQSExperience building cloud-native distributed systems and working with event-driven architecturesExperience with data-pipelinesExperience working with KubernetesExperience working with product managers to plan, build, and iterate on deliverablesExperience working in a security-conscious environmentExcellent communication and team collaboration skillsBachelor’s or Master’s in Computer Science, Engineering, or a related field, or equivalent experience Benefits: Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan.One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan.Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption.Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend.Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you.Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills.401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower.Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Craft, implement, and maintain MLOps tools and practices while optimizing model performance and scalability. Contribute to the design and architecture of machine learning systems and build tools to improve the lives of data scientists. | Candidates should have over 10 years of development experience with a focus on Machine Learning and MLOps, along with strong proficiency in Python and SQL. Familiarity with deploying ML models in production environments and understanding CI/CD best practices is essential. | Role We are looking for a Staff Machine Learning Engineer to help us build a best in class ML Ecosystem to advance our product suite with clinical AI. The ideal candidate works exceptionally well across disciplines and delivers high quality outcomes continuously, with a relentless focus on reliable systems and developer experience. SmarterDx builds clinical AI that empowers hospitals to analyze the complete record of every patient to fully capture the value of care delivered. Founded by physicians in 2020, its proprietary AI platform understands the nuances of clinical reasoning, enabling hospitals to true the patient record for every discharge. By doing so, hospitals can recover millions in earned revenue, enhance care quality metrics, and optimize healthcare operations. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. **This role is fully remote within the US** What You’ll Do Craft, implement, and maintain MLOps tools and practices, including continuous integration, delivery, and monitoring of machine learning systems. Optimize model performance and scalability, ensuring high reliability and efficiency. Build tools to improve the lives of our data scientists. Contribute to the design and architecture of our ML systems. What You Bring 10+ years of development experience with a focus on Machine Learning and MLOps roles Strong proficiency in Python and SQL, with experience in machine learning libraries (Pytorch, Tensorflow) Experience with deploying and managing ML models in production environments, including familiarity with Docker, Kubernetes, or similar technologies. Understanding of CI/CD best practices for machine learning, including automated testing and deployment pipelines. Experience with cloud platforms (preferably AWS) and their machine learning services. Experience project managing a small team using a modern agile methodology Experiencing influencing a cross-disciplinary organization to adopt best practices Familiarity with infrastructure as code (e.g., CDK, Terraform) and configuration management tools. Strong understanding of data engineering and architecture principles. Excellent collaboration and communication skills, with a passion for solving challenging problems in a team environment. Nice To Haves You're a former startup founder, or have been the first engineering hire at a startup Experience in the health tech domain, particularly in hospital billing systems Experience with end-to-end machine learning project lifecycle, from data collection and model training to deployment and monitoring. Deployment of LLM systems into Production environments. Contributions to open-source projects or active participation in the machine learning community. Our Tech Stack Python, PyTorch, pandas/Polars, Airflow, Snowflake, dbt, AWS, MLflow, Sagemaker, Terraform, K8s Compensation $220-270k base + equity incentives Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption. Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Lead the development and scaling of a new AI healthtech product by understanding user needs, prioritizing features, managing cross-functional teams, and aligning product strategy with business goals. | 2-3+ years product management experience in healthtech, ideally with RCM and B2B products, working cross-functionally with engineering, data science, and UX teams, and managing internal and external stakeholders. | Role We're looking for a Senior Product Manager to own, shape, and scale a new game-changing AI product, driving its commercial impact and industry adoption. As a Senior Product Manager, New Products, you will research, define, and lead the evolution of this platform. Your role involves deeply understanding user workflows, refining platform capabilities, and ruthlessly prioritizing initiatives that deliver measurable business outcomes. You'll collaborate with engineering, data science, design, and client success to scale the product and balance innovation with execution. Reporting to the Director of Product Strategy, you'll have the autonomy to execute, while aligning on market trends and growth strategy. SmarterDx builds clinical AI that empowers hospitals to analyze the complete record of every patient to fully capture the value of care delivered. Founded by physicians in 2020, its proprietary AI platform understands the nuances of clinical reasoning, enabling hospitals to true the patient record for every discharge. By doing so, hospitals can recover millions in earned revenue, enhance care quality metrics, and optimize healthcare operations. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. This role is fully remote within the US What You'll Do • Gain a deep understanding of the SmarterDx user and buyer market. • Identify high priorities based on user needs and value. • Engage with customers to understand their workflow needs, gather feedback, and identify opportunities for product improvements. • Write and standardize product and technical documentation and role-model strong project management practices. • Define, track, and report on key success metrics to measure product performance and adoption. • Develop a roadmap of product enhancements, features, and solutions to continue to innovate and evolve the product. • Lead cross functional team of engineers, data scientists, and designers through the product development lifecycle from inception to launch of new features. • Communicate your strategic vision for the product to cross functional stakeholders, working closely with leadership to ensure alignment. What You Bring • 2-3+ years of product management experience • Experience working at an early-stage company or similarly fast-paced environment • 2-3+ years of experience working within the healthtech space, ideally in RCM and/or B2B products • Experience working cross-functionally with engineering, data science, and UX teams to drive product success. • Experience managing both external and internal (Customer Success, Implementations, etc.) stakeholders Nice To Haves • Experience as a software engineer, data engineer, or equivalent • Proficiency in SQL Compensation $185k to $210k base + equity #LI-Remote #LI-DNP

Lead a team of data scientists to develop and execute a comprehensive data science strategy. Drive the translation of business objectives into impactful machine learning solutions. | Requires 2+ years of management experience and 8+ years in data science or related fields. Strong technical skills in Python, SQL, and ML frameworks are essential, along with experience in healthcare. | Role As a Data Science Manager at SmarterDx, you will lead a team of data scientists and play a critical role in scaling our Clinical AI Platform through strategic vision and operational excellence. You will be responsible for creating and executing a comprehensive data science strategy that identifies and prioritizes core modeling components across multiple product lines, while fostering a culture of innovation and technical excellence. Your leadership will drive the translation of business objectives into impactful machine learning solutions, ensuring our models deliver measurable value to healthcare organizations. This is a high-leverage role ideal for a technical leader who excels at building teams, removing obstacles, and driving cross-functional alignment in a fast-paced environment. SmarterDx builds clinical AI that empowers hospitals to analyze the complete record of every patient to fully capture the value of care delivered. Founded by physicians in 2020, its proprietary AI platform understands the nuances of clinical reasoning, enabling hospitals to true the patient record for every discharge. By doing so, hospitals can recover millions in earned revenue, enhance care quality metrics, and optimize healthcare operations. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. What You'll Do Develop and execute a comprehensive data science strategy that identifies and prioritizes core modeling components across multiple product lines Lead, mentor, and grow a team of 5-8 data scientists, providing technical guidance and career development support Partner with Product and Engineering teams to translate business objectives into data science roadmaps and priorities Proactively identify and remove blockers that impede team productivity and project success Recruit top-tier data science talent and foster a collaborative culture of experimentation and learning Guide architectural decisions for shared modeling infrastructure and tooling that supports the entire platform Establish data science best practices, standards, and methodologies that accelerate experimentation and deployment Drive cross-functional collaboration to ensure seamless integration of ML models into product workflows Implement metrics and KPIs to measure team performance and model impact on business outcomes What You Bring 2+ years managing data scientists or a similar role 8+ years of hands-on experience in data science, machine learning, or related fields with strong technical foundations Experience in healthcare, medical data, or revenue cycle management with understanding of clinical workflows Strong proficiency in Python, SQL, and ML frameworks such as PyTorch or scikit-learn Proven track record of scaling teams and establishing processes in high-growth environments Experience with cloud platforms (AWS, GCP, or Azure) and MLOps best practices for production deployment Exceptional communication skills with ability to influence and drive alignment across cross-functional teams Experience leading strategic initiatives that span multiple product areas with measurable business impact Deep understanding of machine learning lifecycle from experimentation to production deployment Track record of building strong relationships with Product and Engineering leadership on strategic planning Nice To Haves Knowledge of explainable AI techniques and model interpretability best practices Experience developing products leveraging Large Language Models (LLMs) Background in revenue cycle management or hospital operations Previous experience working in a startup or high-growth environment Publications or contributions to the broader data science or healthcare AI community Experience managing remote or distributed data science teams Our stack Python SQL PyTorch Snowflake AWS Compensation $220,000 - $250,000 + equity here #LI-Remote Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption. Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.