SmarterDx

Oversee and drive execution of complex, cross-functional initiatives for the Customer Success team, ensuring strategic alignment and stakeholder communication. | Minimum 7+ years of project management experience, proficiency with project management tools like Jira, and strong understanding of Agile and Scrum methodologies. | SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Role SmarterDx is seeking a highly strategic and experienced Senior Program Manager to provide strategic oversight and drive execution of a portfolio of complex, cross-functional initiatives for the Customer Success team. Most of our day-to-day customers are clinical documentation improvement specialists and coders at US health systems. Supporting their work is an essential component of what we do at SmarterDx, and in this role, you will focus on initiatives that optimize the adoption and impact of our clinical AI solutions across US health systems. You will be a key leader in ensuring the Customer Success team's near and long-term priorities are met by establishing and driving program governance, standards, and accountability across all stakeholders. A critical function of this role is to partner with Customer Success leaders to define project objectives and oversee delivery and updates throughout each project’s life cycle. Via this partnership, you will translate business strategy into executable programs, providing clear, concise, and timely updates to executive stakeholders, and proactively mitigating program risks and roadblocks. **This role is fully remote within the US, preferably working Central or Eastern business hours** What You’ll Do Partner with CS leadership to prioritize and drive the strategic roadmap for a portfolio of programs, ensuring alignment with executive-level business objectives Regularly deliver concise and impactful program updates, including key achievements, risks, and challenges with proposed mitigation strategies, to CS leadership and cross-functional partners Schedule and track complex, high-impact program timelines and milestones using advanced project management tools Champion and exemplify program management best practices, tools, and templates across the Customer Success organization, driving continuous process improvement Serve as a subject matter expert and mentor for other Program and Project Managers, elevating the overall project management maturity within the department Direct and document formal program post-mortems, developing comprehensive recommendations reports to institutionalize learnings from successful and unsuccessful program elements What You Bring Bachelor's degree in Business Administration, Project Management, or a related field; Master’s degree preferred Minimum of 7+ years of progressive experience in project management, with a proven track record of successfully managing cross-functional projects or 12+ years of experience in lieu of a Bachelor’s degree Experience with implementing and building project management software (e.g., Jira, Asana, Churn Zero, Microsoft Project) Strong understanding of project management methodologies (e.g., Agile, Scrum, Waterfall) Experience at a startup or fast-paced company; ability to move fast and adapt quickly with minimal supervision Ability to manage multiple projects simultaneously and prioritize effectively Comfortable engaging with and providing reports and recommendations to executive leadership Strong problem-solving and analytical abilities Compensation $130,000 - $150,000 salary #LI-Remote Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. Remote-First Team – Work from anywhere in the U.S. Unlimited PTO & 10 Holidays – So you can relax and recharge. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Manage healthcare clients, develop relationships, coordinate with internal teams, monitor performance, and drive product expansion. | 3-5+ years in customer success or account management with hospital/health system clients, hospital revenue cycle experience, excellent communication, and problem-solving skills. | SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Role SmarterDx is seeking a Customer Success Manager who can help our customers thrive. In this role, you will ensure our health system clients have a positive experience with SmarterDx by developing deep relationships with clients, from hospital CFOs to Clinical Documentation Specialists to IT managers and beyond. You will collaborate with cross-functional teams to resolve customer issues, monitor the effectiveness of SmarterDx’s solution post go-live, and coordinate with our implementation team to launch new clients. This position requires exceptional project management, relationship-building, and communication skills. **This role is fully remote within the US** What You’ll Do Manage a portfolio of existing, “live” customers on the SmarterDx platform Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives Be a key contributor to team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes Lead hand-offs from Sales to CS, through implementation and go-live Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals Identify actionable insights by combining your understanding of customer needs, revenue cycle operations, and healthcare data Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements Surface customer success stories, and help build a list of reference customers If necessary, coordinate implementation with clients and internal teams to ensure a successful launch What You Bring 3-5+ years experience working in customer success or account management with hospital and/or health system clients Hospital revenue cycle experience is essential You take radical ownership over troubleshooting problems Capable of being both detail-oriented and a big picture thinker, and can tailor communications by appropriately zooming in or zooming out You are gracious, empathetic, and excellent in written and verbal communication You love to say “yes,” but you know how to say “no”, offer alternative solutions, and have difficult customer conversations in a respectful manner You thrive in ambiguous roles and can use critical thinking skills to “figure it out” You love variety and are able to wear multiple hats within the same or multiple projects: PM, CSM, trainer, process designer, QA Nice to Haves Prior experience at a startup--especially as an early member of a new Customer Success team Experience using Jira to create and manage tasks and issues Strong experience with data analytics Compensation $120,000 - $140,000 salary #LI-Remote Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. Remote-First Team – Work from anywhere in the U.S. Unlimited PTO & 10 Holidays – So you can relax and recharge. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Designing, developing, and maintaining scalable data pipelines and infrastructure for healthcare analytics. | 5+ years of cloud-based data engineering experience, expertise in SQL and AWS services, experience with data modeling and orchestration tools, and strong communication skills. | SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Role We are looking for a Senior Data Engineer to advance our clinical AI by building scalable pipelines and infrastructure for data ingestion, processing, and analysis. You'll integrate and standardize diverse healthcare data (clinical, coding, billing) and design resilient, fault-tolerant frameworks and data models leveraging AWS (S3, Lambda, Step Functions, Batch). You'll join a dynamic, cross-functional team at the heart of our product strategy, significantly impacting our speed and reliability. Responsibilities include creating and maintaining data pipelines, optimizing existing infrastructure and data models (dbt), and supporting expansion to new products and data sources. This role spans the full data lifecycle, shaping the foundation for next-generation clinical AI solutions. **This role is fully remote within the US** What You’ll Do Design, develop, and maintain dbt data models that support our healthcare analytics products. Integrate and transform customer data to conform to our data specifications and pipelines. Design and execute initiatives that improve data platform and pipeline automation and resilience. Participate in a rotation of engineers that diagnose, triage, and solve production data issues. Apply industry standards and best practices to data testing, observability, and platform stability. What You Bring 5+ years of data engineering development experience with a focus on cloud-based data pipelines and infrastructure. Expertise with data modeling in SQL, using tools such as dbt, Informatica, Apache Spark Expertise in relational and columnar databases. Experience implementing GitHub CI/CD. Experience implementing scalable, event-driven architectures using AWS managed services. Experience with data orchestration (Airflow, Dagster, etc). Excellent communication and team collaboration skills. Bachelor’s or Master’s in Computer Science, Engineering, or a related field, or equivalent experience. Nice To Haves Experience at a scale-up, or rapid growth, technology company Experience working in the healthcare industry involving clinical and/or billing/claims data Experience with Snowflake Experience with Terraform, OpenTofu, or AWS CDK Experience with Fivetran Experience with monitoring tools (Sentry.io, Datadog) Our Tech Stack Databases: Snowflake (primary), Postgres Cloud Infrastructure: AWS (CDK, S3, MWAA, EventBridge, Batch, Lambda, Step Functions), Fivetran Languages: SQL, Python, Typescript, dbt Compensation $200k - $220k #LI-Remote Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. Remote-First Team – Work from anywhere in the U.S. Unlimited PTO & 10 Holidays – So you can relax and recharge. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Support and improve healthcare data integrations, troubleshoot issues, and communicate with clients to ensure smooth operations. | 3+ years experience in healthcare integration roles with hands-on work with HL7v2, FHIR, or database extracts, and strong troubleshooting skills. | SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Role As an Integration Support Engineer, you will drive the efficiency and effectiveness of our integration support function while delighting our clients with your domain expertise and quick response. You will collaborate with Client IT teams, as well as our Customer Success, Data Engineering, Network Operations, and Development teams, to ensure smooth, scalable, and compliant data integrations. Your experience with EMR and RCM integrations (including database extracts, HL7v2, and/or FHIR), process improvement, and client communication will be key to our success as we scale our solutions. **This role is fully remote within the US** What You'll Do Prioritize a quick response and consistent delivery on SLAs to ensure - and - exceed user satisfaction. Maintain detailed system documentation, including interface specifications, data flow diagrams, and integration architecture. Support and improve technical support workflows and documentation to set us up for scale and a proactive approach to support. Help to develop repeatable strategies and playbooks. Improve integration methods by sharing client feedback and new technology trends. Proactively monitor integration health to detect and resolve issues before they impact clients. Manage and troubleshoot integration errors and downtime events. Manage client communication on downtimes, integration defects and integration errors Act as liaison between the Customer Operations and Engineering- escalating complex issues, building better workflows and identifying product improvements. Triage and assign out incoming requests. Efficiently troubleshoot and resolve all customer inquiries while upholding our customer centric values. Communicate with our users via ticketing system and phone. Ensure compliance with industry regulations and data security best practices. What You Bring Experience supporting the integration support function, which includes Responding to proactive monitoring systems Following incident resolution and client communications SOPs Coordinate cross-functional teams to ensure efficient, scalable support and regulatory compliance Deliver on SLA performance to drive and exceed user satisfaction Help develop SOPs and playbooks when gaps exist, ensuring repeatable and reliable processes 3+ years experience in EHR healthcare integration (technical) roles, with hands-on keys experience with database extracts, HL7v2 interface support, and/or FHIR (required to have 3+ years experience in at least 2 of these 3 integrations: database extracts, HL7v2 interfaces, and/or FHIR). Hands-on experience with SQL and troubleshooting complex data integration issues Demonstrated ability to manage technical challenges with a hands-on approach, whether working independently or collaborating with engineering teams Strong communication skills with the capacity to translate complex technical issues for non-technical stakeholders A proactive self-starter with an ownership mindset Nice To Haves Certification in an integration engines (Mirth Connect, Epic Bridges, etc) or healthcare interoperability standards (HL7v2, FHIR, etc) Experience with Epic revenue cycle modules, Epic Clarity, Epic Chronicles reporting, or Cerner CCL Familiarity with hospital revenue cycle management (RCM) and clinical charge capture processes Our stack AWS, Python, Snowflake, JIRA, Salesforce, Figma Compensation $120K to $140K salary #LI-Remote Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. Remote-First Team – Work from anywhere in the U.S. Unlimited PTO & 10 Holidays – So you can relax and recharge. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Lead the Core Analytics Team to design, implement, and migrate to a new analytics data warehouse, setting standards and strategies for analytics engineering. | Experience managing senior data professionals, hands-on experience in analytics or data engineering, and strong technical skills in SQL, dbt, BI tools, and Python. | SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Role SmarterDx is seeking an experienced Analytics Engineering Manager to lead our Core Analytics Team and build the next generation of our data platform. This team owns “version 2” of our analytics data layer, which is a top strategic priority for 2026 and is foundational to our data-driven business. Reporting to the Director of Data Analytics, you’ll lead a multidisciplinary team spanning Analytics Engineering, Data Architecture, BI, and Analytics. You’ll set the technical direction for analytics while scaling a team and partnering closely with Data Engineering, Data Platform, Product, and Business stakeholders. This role is ideal for someone with experience managing, and a hands-on background in, Analytics Engineering or Data Engineering who wants to own analytics architecture and standards while multiplying impact through leadership. While not an IC role, you’ll stay close to the work by reviewing models and PRs, guiding architectural decisions, and unblocking complex technical problems. **This role is fully remote within the US** What You'll Do Core Team priorities for 2026: Analytics data warehouse v2: Design, implement, and migrate to a new analytics warehouse, owning modeling patterns, layer contracts (Silver, Gold, Semantic), and metric definitions. Clear layer ownership: Define interfaces and responsibilities across ingestion, transformation, and analytics to improve velocity and trust. Clear role definitions: Within the Core team, identify how the Data Analysts and Analytics Engineers work together on the team’s goals. Embedded analytics: Launch Omni for client-facing analytics, establish best practices, and train Product and Business Analysts. Production analytics tooling: Specify and integrate tools for data quality, anomaly detection, and monitoring. Team growth: Scale the Core Analytics team from 4 to 8. Platform scale: Support analytics infrastructure for 10 products (9 net new). How You’ll Spend Your Time 40% Project & Stakeholder Leadership Translate business and product needs into durable analytics designs. Lead high-impact analytics initiatives tied to achieving OKRs and company strategic expectations. Standardize tools and processes to improve scalability and consistency. Help stakeholders navigate tradeoffs across correctness, latency, flexibility, and cost. 30% Analytics Strategy & Execution Own analytics engineering standards, modeling philosophy (3NF EDW, dimensional marts), and semantic layer design. Build data models and semantic layer objects that are appropriately balanced for exploratory flexibility with production-grade rigor. Ensure metrics are consistent, discoverable, and trusted across internal and client-facing use cases. Establish testing, validation, data quality, and governance practices. 30% Team Leadership Build a culture of ownership, curiosity, and technical excellence. Mentor and develop all members of the Core team: both senior Data Analysts and Analytics Engineers. Run structured performance and growth reviews. Identify and address skills gaps and resourcing needs. What You Bring 3-5+ years of experience managing senior data professionals Prior hands-on experience as a Data Analyst, Analytics Engineer, or Data Engineer Strong track record leading cross-functional data initiatives Experience in startups or scaling mid-sized businesses Technical skills: SQL (Advanced) dbt (Advanced) BI/data visualization tools (Proficient) Python for data (Proficient) Git (Proficient) Nice To Haves 2+ years working with healthcare data (clinical, billing, or both) Our Tech Stack DB: Snowflake ELT: dbt cloud and core Semantic Layer: dbt MetricFlow BI: Hex (internal exploration) and Omni (embedded, production-grade analytics) Orchestration: Airflow Compensation $200,000 to $220,000 salary #LI-Remote Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. Remote-First Team – Work from anywhere in the U.S. Unlimited PTO & 10 Holidays – So you can relax and recharge. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Manage end-to-end client implementation programs, coordinate between teams, and optimize processes for data engineering integrations. | 7+ years in program/project management, experience with engineering teams, data concepts, and Agile frameworks, with some Jira experience. | SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Program Manager (Data Engineering Integrations) Role SmarterDx is looking for a Program Manager who will be embedded on the Data Engineering Integrations team, scaling how we integrate client data into our application while also building a bridge between Data Engineering, Product, Software Engineering, and customer teams. This role sits at the intersection of program management and operations, where you’ll develop, implement, and own processes that drive client implementations, reduce points of friction, and enable the Implementation team to focus on execution. **This role is fully remote within the US** What You’ll Do Own end-to-end implementation programs spanning multiple teams, clients, and concurrent workstreams, accountable for outcomes, timelines, and cross-functional execution. Manage multiple concurrent, interdependent programs with competing priorities, balancing delivery speed, quality, and organizational capacity. Build a bridge between Data Engineering, Implementation, Product, and Engineering; clear ownership models, handoffs, and decision-making frameworks Act as central program manager for Data Engineering Integrations team, manage processes to drive execution and reduce coordination overhead Adapt Agile and project management frameworks to support efficient, high-quality client integrations on fast-paced timelines Manage data governance coordination across multiple cross-functional stakeholder groups to ensure data specifications align with product needs What You Bring 7+ years experience in program/project/operations management, preferably 3+ years working with engineering teams in a data-heavy environment 1+ years as a power user or admin experience in Jira General understanding of basic data engineering concepts, ex. definition of table joins, data lakes Experience and understanding of SDLC and adapting Agile frameworks (Scrum, Kanban, etc.) Strong written and verbal communication skills Nice To Haves Agile certification PMP or other project management certification Compensation $135k to $155k base + benefits #LI-Remote #LI-DNP Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. Remote-First Team – Work from anywhere in the U.S. Unlimited PTO & 10 Holidays – So you can relax and recharge. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Providing advanced technical support and troubleshooting for healthcare SaaS products, building strong client relationships, and contributing to knowledge base improvements. | Extensive experience in technical troubleshooting, healthcare information systems, and client support, with strong communication skills and familiarity with support tools. | SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Role SmarterDx is seeking a Support Analyst II to provide advanced, front-line technical and product support for our clients. In this role, you will be the primary point of contact to handle issues reported by our end users, most of whom are clinical documentation improvement specialists and coders at US health systems. You will be responsible for building trust and empathy with end users, troubleshooting issues, and determining whether problems stem from user error or require escalation to a Senior Analyst or our Customer Support Operations team. This position requires exceptional communication skills, technical aptitude, and the ability to leverage existing documentation and other Support team members to translate complex technical concepts into user-friendly explanations. • *This role is fully remote within the US, preferably working Pacific or Central business hours** What You'll Do • Serve as a primary, client-facing point of contact for end users, independently managing inquiries across live-video, email, and chat with a focus on resolution quality, timeliness, and client experience—not just response speed • Exercise sound prioritization judgement when managing multiple concurrent issues, balancing client impact, urgency, and internal discrepancies • Communicate clearly and confidently with end users during active investigations, setting expectations, and providing updates without over-promising or defaulting to escalation language • Build and sustain strong, consultative relationships with end users by developing a working knowledge of their workflows, constraints, and priorities, and applying that context to support interactions • Independently investigate and diagnose complex application issues by distinguishing user behavior, workflow gaps, configuration issues, and system-level defects - leveraging documentation, internal tools, and cross-functional partners early to validate hypotheses and drive timely resolution • Determine when escalation is warranted and own escalations end-to-end, including synthesizing context, articulating impact, and partnering with internal teams to drive resolution • Maintain deep understanding of product capabilities, updates, and known limitations, and proactively apply product knowledge to anticipate user questions, prevent issues, and improve support outcomes • Contribute to shared knowledge and process improvement by documenting learnings, updating internal resources, and refining troubleshooting approaches What You Bring • 7-10 years experience in technical support or customer service roles, preferably in healthcare technology or SaaS • Must have strong experience in at least two of the following: • Technical troubleshooting and problem-solving • Experience in creating and/or updating user documentation or training materials • Healthcare information systems • Excels at communicating clearly and confidently in live, client-facing conversations, including leading on-camera calls, asking effective clarifying questions, and translating complex technical concepts into language appropriate for clinical and revenue-focused audiences • Strong empathy and patience, with a genuine desire to help users succeed • Experience with Jira, Zendesk or other ticketing systems • Ability to quickly learn and adapt to new technologies and processes • Demonstrated ability of meeting response and resolution expectations while operating in environments with shifting priorities and evolving requirements • Proactive approach to identifying and resolving potential issues before they escalate Nice to Haves • Experience with clinical documentation improvement (CDI) software or related healthcare applications • Knowledge of medical terminology and hospital workflows • Salesforce and/or SQL experience Compensation $85,000 - $95,000 salary #LI-Remote Benefits • Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. • Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. • Remote-First Team – Work from anywhere in the U.S. • Unlimited PTO & 10 Holidays – So you can relax and recharge. • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Provide advanced technical support to healthcare clients, troubleshoot issues, and build strong client relationships. | 7-10 years in technical support or healthcare SaaS, strong communication skills, experience with ticketing systems, and healthcare knowledge. | This a Full Remote job, the offer is available from: United States SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Role SmarterDx is seeking a Support Analyst II to provide advanced, front-line technical and product support for our clients. In this role, you will be the primary point of contact to handle issues reported by our end users, most of whom are clinical documentation improvement specialists and coders at US health systems. You will be responsible for building trust and empathy with end users, troubleshooting issues, and determining whether problems stem from user error or require escalation to a Senior Analyst or our Customer Support Operations team. This position requires exceptional communication skills, technical aptitude, and the ability to leverage existing documentation and other Support team members to translate complex technical concepts into user-friendly explanations. • *This role is fully remote within the US, preferably working Pacific or Central business hours** What You'll Do • Serve as a primary, client-facing point of contact for end users, independently managing inquiries across live-video, email, and chat with a focus on resolution quality, timeliness, and client experience—not just response speed • Exercise sound prioritization judgement when managing multiple concurrent issues, balancing client impact, urgency, and internal discrepancies • Communicate clearly and confidently with end users during active investigations, setting expectations, and providing updates without over-promising or defaulting to escalation language • Build and sustain strong, consultative relationships with end users by developing a working knowledge of their workflows, constraints, and priorities, and applying that context to support interactions • Independently investigate and diagnose complex application issues by distinguishing user behavior, workflow gaps, configuration issues, and system-level defects - leveraging documentation, internal tools, and cross-functional partners early to validate hypotheses and drive timely resolution • Determine when escalation is warranted and own escalations end-to-end, including synthesizing context, articulating impact, and partnering with internal teams to drive resolution • Maintain deep understanding of product capabilities, updates, and known limitations, and proactively apply product knowledge to anticipate user questions, prevent issues, and improve support outcomes • Contribute to shared knowledge and process improvement by documenting learnings, updating internal resources, and refining troubleshooting approaches What You Bring • 7-10 years experience in technical support or customer service roles, preferably in healthcare technology or SaaS • Must have strong experience in at least two of the following: • Technical troubleshooting and problem-solving • Experience in creating and/or updating user documentation or training materials • Healthcare information systems • Excels at communicating clearly and confidently in live, client-facing conversations, including leading on-camera calls, asking effective clarifying questions, and translating complex technical concepts into language appropriate for clinical and revenue-focused audiences • Strong empathy and patience, with a genuine desire to help users succeed • Experience with Jira, Zendesk or other ticketing systems • Ability to quickly learn and adapt to new technologies and processes • Demonstrated ability of meeting response and resolution expectations while operating in environments with shifting priorities and evolving requirements • Proactive approach to identifying and resolving potential issues before they escalate Nice to Haves • Experience with clinical documentation improvement (CDI) software or related healthcare applications • Knowledge of medical terminology and hospital workflows • Salesforce and/or SQL experience Compensation $85,000 - $95,000 salary #LI-Remote Benefits • Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. • Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. • Remote-First Team – Work from anywhere in the U.S. • Unlimited PTO & 10 Holidays – So you can relax and recharge. • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues. This offer from "SmarterDx" has been enriched by Jobgether.com and got a 72% flex score.

Provide advanced technical support and build strong relationships with healthcare clients to resolve complex issues and improve support outcomes. | 7-10 years in technical support or healthcare SaaS, strong communication skills, experience with ticketing systems, and ability to learn new technologies. | SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Role SmarterDx is seeking a Support Analyst II to provide advanced, front-line technical and product support for our clients. In this role, you will be the primary point of contact to handle issues reported by our end users, most of whom are clinical documentation improvement specialists and coders at US health systems. You will be responsible for building trust and empathy with end users, troubleshooting issues, and determining whether problems stem from user error or require escalation to a Senior Analyst or our Customer Support Operations team. This position requires exceptional communication skills, technical aptitude, and the ability to leverage existing documentation and other Support team members to translate complex technical concepts into user-friendly explanations. **This role is fully remote within the US, preferably working Pacific or Central business hours** What You'll Do Serve as a primary, client-facing point of contact for end users, independently managing inquiries across live-video, email, and chat with a focus on resolution quality, timeliness, and client experience—not just response speed Exercise sound prioritization judgement when managing multiple concurrent issues, balancing client impact, urgency, and internal discrepancies Communicate clearly and confidently with end users during active investigations, setting expectations, and providing updates without over-promising or defaulting to escalation language Build and sustain strong, consultative relationships with end users by developing a working knowledge of their workflows, constraints, and priorities, and applying that context to support interactions Independently investigate and diagnose complex application issues by distinguishing user behavior, workflow gaps, configuration issues, and system-level defects - leveraging documentation, internal tools, and cross-functional partners early to validate hypotheses and drive timely resolution Determine when escalation is warranted and own escalations end-to-end, including synthesizing context, articulating impact, and partnering with internal teams to drive resolution Maintain deep understanding of product capabilities, updates, and known limitations, and proactively apply product knowledge to anticipate user questions, prevent issues, and improve support outcomes Contribute to shared knowledge and process improvement by documenting learnings, updating internal resources, and refining troubleshooting approaches What You Bring 7-10 years experience in technical support or customer service roles, preferably in healthcare technology or SaaS Must have strong experience in at least two of the following: Technical troubleshooting and problem-solving Experience in creating and/or updating user documentation or training materials Healthcare information systems Excels at communicating clearly and confidently in live, client-facing conversations, including leading on-camera calls, asking effective clarifying questions, and translating complex technical concepts into language appropriate for clinical and revenue-focused audiences Strong empathy and patience, with a genuine desire to help users succeed Experience with Jira, Zendesk or other ticketing systems Ability to quickly learn and adapt to new technologies and processes Demonstrated ability of meeting response and resolution expectations while operating in environments with shifting priorities and evolving requirements Proactive approach to identifying and resolving potential issues before they escalate Nice to Haves Experience with clinical documentation improvement (CDI) software or related healthcare applications Knowledge of medical terminology and hospital workflows Salesforce and/or SQL experience Compensation $85,000 - $95,000 salary #LI-Remote Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. Remote-First Team – Work from anywhere in the U.S. Unlimited PTO & 10 Holidays – So you can relax and recharge. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

The Operations Associate will optimize internal processes and collaborate with Customer Success Managers to enhance client support. This role involves developing new processes and ensuring alignment on internal requests that impact customer experience. | Candidates should have over 5 years of experience in customer service or project management, preferably in healthcare technology. Strong skills in SQL, technical troubleshooting, and experience with clinical documentation improvement software are essential. | Role SmarterDx is seeking an Operations Associate to help optimize internal processes and partner with Customer Success Managers to better support our clients. Most of our day-to-day customers are clinical documentation improvement specialists and coders at US health systems. Supporting their work is an essential component of what we do at SmarterDx, and in this role, you will develop new processes or optimize existing processes that have a direct impact on their experience with our applications. You will partner with our Customer Support Managers to ensure alignment on internal requests and escalations that impact the customer experience. In addition to this partnership, you will be responsible for collaborating closely with cross-functional teams to develop and implement processes. SmarterDx builds clinical AI that empowers hospitals to achieve 100% chart accuracy for revenue integrity. Our solution helps hospitals tell the most accurate and complete story of the patient and the care that was delivered, which helps them recover millions in earned revenue and improve quality of care scores. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. **This role is fully remote within the US** What You'll Do Develops an advanced understanding of all SmarterDx applications, partnering with cross-functional teams to resolve complex customer issues Acts as an escalation point of contact for complex Support issues that have been triaged by Support Analysts Serves as a thought partner to CS Operations Managers and other teams when addressing nuanced client requests Proactively documents and trains the Customer Success team on new or updated processes Leverages SQL to complete back-end queries to effectively triage complex customer issues What You Bring 5+ years experience in customer service or project management roles, preferably in healthcare technology or SaaS organization 3+ years of experience creating and optimizing standard operational procedures Must have strong experience in at least one of the following: Technical troubleshooting and problem-solving using SQL Experience with clinical documentation improvement (CDI) software or related healthcare applications Experience at a startup or healthcare company Excellent communication skills, with the ability to work comfortably with technical and clinical teams Flexible team player with a strong ability to adapt to changing priorities and department goals Strong empathy and patience, with a genuine desire to help colleagues and customers succeed Well-versed in Jira or similar ticketing tools (e.g., Zendesk, ServiceNow) for issue tracking, workflow management, and operational support Ability to quickly learn and adapt to new technologies and processes Excellent time management and prioritization skills in a remote environment Proactive approach to identifying and resolving potential issues before they escalate Compensation $100,000 - $120,000 salary + equity incentives #LI-Remote Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption. Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

The Integration Support Engineer will ensure efficient and effective integration support while maintaining high user satisfaction. Responsibilities include managing integration health, troubleshooting issues, and collaborating with various teams to improve workflows. | Candidates should have at least 2 years of experience in EHR healthcare integration with hands-on experience in database extracts, HL7v2, and/or FHIR. Strong communication skills and a proactive approach to problem-solving are essential. | Role As an Integration Support Engineer, you will drive the efficiency and effectiveness of our integration support function while delighting our clients with your domain expertise and quick response. You will collaborate with Client IT teams, as well as our Customer Success, Data Engineering, Network Operations, and Development teams, to ensure smooth, scalable, and compliant data integrations. Your experience with EMR and RCM integrations (including database extracts, HL7v2, and/or FHIR), process improvement, and client communication will be key to our success as we scale our solutions. SmarterDx builds clinical AI that empowers hospitals to analyze the complete record of every patient to fully capture the value of care delivered. Founded by physicians in 2020, its proprietary AI platform understands the nuances of clinical reasoning, enabling hospitals to true the patient record for every discharge. By doing so, hospitals can recover millions in earned revenue, enhance care quality metrics, and optimize healthcare operations. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. **This role is fully remote within the US** What You'll Do Prioritize a quick response and consistent delivery on SLAs to ensure - and - exceed user satisfaction. Maintain detailed system documentation, including interface specifications, data flow diagrams, and integration architecture. Support and improve technical support workflows and documentation to set us up for scale and a proactive approach to support. Help to develop repeatable strategies and playbooks. Improve integration methods by sharing client feedback and new technology trends. Proactively monitor integration health to detect and resolve issues before they impact clients. Manage and troubleshoot integration errors and downtime events. Manage client communication on downtimes, integration defects and integration errors Act as liaison between the Customer Operations and Engineering- escalating complex issues, building better workflows and identifying product improvements. Triage and assign out incoming requests. Efficiently troubleshoot and resolve all customer inquiries while upholding our customer centric values. Communicate with our users via ticketing system and phone. Ensure compliance with industry regulations and data security best practices. What You Bring Experience supporting the integration support function, which includes Responding to proactive monitoring systems Following incident resolution and client communications SOPs Coordinate cross-functional teams to ensure efficient, scalable support and regulatory compliance Deliver on SLA performance to drive and exceed user satisfaction Help develop SOPs and playbooks when gaps exist, ensuring repeatable and reliable processes 2+ years experience in EHR healthcare integration (technical) roles, with hands-on keys experience with database extracts, HL7v2 interface support, and/or FHIR (required to have 2+ years experience in at least 2 of these 3 integrations: database extracts, HL7v2 interfaces, and/or FHIR). Hands-on experience with SQL and troubleshooting complex data integration issues Demonstrated ability to manage technical challenges with a hands-on approach, whether working independently or collaborating with engineering teams Strong communication skills with the capacity to translate complex technical issues for non-technical stakeholders A proactive self-starter with an ownership mindset Nice To Haves Certification in an integration engines (Mirth Connect, Epic Bridges, etc) or healthcare interoperability standards (HL7v2, FHIR, etc) Experience with Epic revenue cycle modules, Epic Clarity, Epic Chronicles reporting, or Cerner CCL Familiarity with hospital revenue cycle management (RCM) and clinical charge capture processes Our stack AWS, Python, Snowflake, JIRA, Salesforce, Figma Compensation $90,000 to 120,000 base + equity #LI-Remote Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption. Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Provide front-line technical and product support to clinical users via phone, email, and chat, troubleshoot issues, and escalate complex problems as needed. | 3-5 years technical support or customer service experience in healthcare technology or SaaS, strong troubleshooting skills, excellent communication, Jira experience, and ability to work remotely. | Role SmarterDx is seeking a Support Analyst to provide front-line technical and product support for our clients. In this role, you will be the primary point of contact to handle issues reported by our end users, most of whom are clinical documentation improvement specialists and coders at US health systems. You will be responsible for building trust and empathy with end users, troubleshooting issues, and determining whether problems stem from user error or require escalation to a Senior Analyst or our Customer Support Operations team. This position requires exceptional communication skills, technical aptitude, and the ability to leverage existing documentation and other Support team members to translate complex technical concepts into user-friendly explanations. SmarterDx builds clinical AI that empowers hospitals to achieve 100% chart accuracy for revenue integrity. Our solution helps hospitals tell the most accurate and complete story of the patient and the care that was delivered, which helps them recover millions in earned revenue and improve quality of care scores. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. • *This role is fully remote within the US** What You'll Do • Serve as the initial point of contact for end user inquiries, providing timely and effective support via phone, email, and chat • Build and maintain strong relationships with end users, demonstrating empathy and understanding of their needs and challenges • Troubleshoot and resolve technical issues related to our application, distinguishing between user errors and system-level problems • Escalate complex technical issues to the appropriate team when necessary, providing clear and detailed information about the problem • Stay up-to-date with product updates and features to provide accurate and current support What You Bring • 3-5 years experience in technical support or customer service roles, preferably in healthcare technology or SaaS • Must have strong experience in at least one of the following: • Technical troubleshooting and problem-solving • Clinical documentation improvement (CDI) processes • Healthcare information systems • Excellent communication skills, with the ability to explain technical concepts to non-technical users • Strong empathy and patience, with a genuine desire to help users succeed • Experience with Jira or other ticketing systems • Ability to quickly learn and adapt to new technologies and processes • Excellent time management and prioritization skills in a remote environment • Proactive approach to identifying and resolving potential issues before they escalate Nice to Haves • Experience with clinical documentation improvement (CDI) software or related healthcare applications • Knowledge of medical terminology and hospital workflows • Experience in creating user documentation or training materials • Salesforce and/or SQL experience Compensation $60,000 - $65,000 and is eligible for overtime pay in accordance with applicable laws. Benefits • Medical, Dental Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. • One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. • Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption. • Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. • Unlimited PTO 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. • Learning Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. • 401(k) with Traditional Roth Options – Tax-advantaged retirement savings through Empower. • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Design, build and maintain scalable data products, pipelines, and event-driven cloud-native systems to support clinical data access and platform growth. | 10+ years development experience with cloud-based solutions, expertise in Python, data platform technologies, eventing solutions, Kubernetes, and strong collaboration skills. | Description: Design, build and launch new data products, capabilities and data pipelinesDevelop and maintain streaming and ingestion capabilities using technologies like Kafka, NATS, and SQS to ensure reliable data movementPartner with other engineering and data teams to provide foundational backend and data infrastructure that accelerates their ability to deliver features and insightsBuild scalable and secure for accessing clinical data at scaleOptimize and evolve our platform capabilities (e.g., event bus, ingestion frameworks, data storage patterns) to support future product growthContribute to engineering standards, system design reviews, and best practices around eventing, pipelines, and cloud-native systems Requirements: 10+ years of development experience with a focus on cloud-based solutionsExpertise in PythonExperience working with data platform solutions such as Snowflake, DataBricks, Redshift, or ClickHouseExperience working with Postgres or a similar relational databaseHands-on experience with eventing solutions such as Kafka, NATS, or SQSExperience building cloud-native distributed systems and working with event-driven architecturesExperience with data-pipelinesExperience working with KubernetesExperience working with product managers to plan, build, and iterate on deliverablesExperience working in a security-conscious environmentExcellent communication and team collaboration skillsBachelor’s or Master’s in Computer Science, Engineering, or a related field, or equivalent experience Benefits: Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan.One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan.Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption.Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend.Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you.Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills.401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower.Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Craft, implement, and maintain MLOps tools and practices while optimizing model performance and scalability. Contribute to the design and architecture of machine learning systems and build tools to improve the lives of data scientists. | Candidates should have over 10 years of development experience with a focus on Machine Learning and MLOps, along with strong proficiency in Python and SQL. Familiarity with deploying ML models in production environments and understanding CI/CD best practices is essential. | Role We are looking for a Staff Machine Learning Engineer to help us build a best in class ML Ecosystem to advance our product suite with clinical AI. The ideal candidate works exceptionally well across disciplines and delivers high quality outcomes continuously, with a relentless focus on reliable systems and developer experience. SmarterDx builds clinical AI that empowers hospitals to analyze the complete record of every patient to fully capture the value of care delivered. Founded by physicians in 2020, its proprietary AI platform understands the nuances of clinical reasoning, enabling hospitals to true the patient record for every discharge. By doing so, hospitals can recover millions in earned revenue, enhance care quality metrics, and optimize healthcare operations. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. **This role is fully remote within the US** What You’ll Do Craft, implement, and maintain MLOps tools and practices, including continuous integration, delivery, and monitoring of machine learning systems. Optimize model performance and scalability, ensuring high reliability and efficiency. Build tools to improve the lives of our data scientists. Contribute to the design and architecture of our ML systems. What You Bring 10+ years of development experience with a focus on Machine Learning and MLOps roles Strong proficiency in Python and SQL, with experience in machine learning libraries (Pytorch, Tensorflow) Experience with deploying and managing ML models in production environments, including familiarity with Docker, Kubernetes, or similar technologies. Understanding of CI/CD best practices for machine learning, including automated testing and deployment pipelines. Experience with cloud platforms (preferably AWS) and their machine learning services. Experience project managing a small team using a modern agile methodology Experiencing influencing a cross-disciplinary organization to adopt best practices Familiarity with infrastructure as code (e.g., CDK, Terraform) and configuration management tools. Strong understanding of data engineering and architecture principles. Excellent collaboration and communication skills, with a passion for solving challenging problems in a team environment. Nice To Haves You're a former startup founder, or have been the first engineering hire at a startup Experience in the health tech domain, particularly in hospital billing systems Experience with end-to-end machine learning project lifecycle, from data collection and model training to deployment and monitoring. Deployment of LLM systems into Production environments. Contributions to open-source projects or active participation in the machine learning community. Our Tech Stack Python, PyTorch, pandas/Polars, Airflow, Snowflake, dbt, AWS, MLflow, Sagemaker, Terraform, K8s Compensation $220-270k base + equity incentives Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption. Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.