SmarterDx

Provide advanced technical support and build strong relationships with healthcare clients to resolve complex issues and improve support outcomes. | 7-10 years in technical support or healthcare SaaS, strong communication skills, experience with ticketing systems, and ability to learn new technologies. | SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Role SmarterDx is seeking a Support Analyst II to provide advanced, front-line technical and product support for our clients. In this role, you will be the primary point of contact to handle issues reported by our end users, most of whom are clinical documentation improvement specialists and coders at US health systems. You will be responsible for building trust and empathy with end users, troubleshooting issues, and determining whether problems stem from user error or require escalation to a Senior Analyst or our Customer Support Operations team. This position requires exceptional communication skills, technical aptitude, and the ability to leverage existing documentation and other Support team members to translate complex technical concepts into user-friendly explanations. **This role is fully remote within the US, preferably working Pacific or Central business hours** What You'll Do Serve as a primary, client-facing point of contact for end users, independently managing inquiries across live-video, email, and chat with a focus on resolution quality, timeliness, and client experience—not just response speed Exercise sound prioritization judgement when managing multiple concurrent issues, balancing client impact, urgency, and internal discrepancies Communicate clearly and confidently with end users during active investigations, setting expectations, and providing updates without over-promising or defaulting to escalation language Build and sustain strong, consultative relationships with end users by developing a working knowledge of their workflows, constraints, and priorities, and applying that context to support interactions Independently investigate and diagnose complex application issues by distinguishing user behavior, workflow gaps, configuration issues, and system-level defects - leveraging documentation, internal tools, and cross-functional partners early to validate hypotheses and drive timely resolution Determine when escalation is warranted and own escalations end-to-end, including synthesizing context, articulating impact, and partnering with internal teams to drive resolution Maintain deep understanding of product capabilities, updates, and known limitations, and proactively apply product knowledge to anticipate user questions, prevent issues, and improve support outcomes Contribute to shared knowledge and process improvement by documenting learnings, updating internal resources, and refining troubleshooting approaches What You Bring 7-10 years experience in technical support or customer service roles, preferably in healthcare technology or SaaS Must have strong experience in at least two of the following: Technical troubleshooting and problem-solving Experience in creating and/or updating user documentation or training materials Healthcare information systems Excels at communicating clearly and confidently in live, client-facing conversations, including leading on-camera calls, asking effective clarifying questions, and translating complex technical concepts into language appropriate for clinical and revenue-focused audiences Strong empathy and patience, with a genuine desire to help users succeed Experience with Jira, Zendesk or other ticketing systems Ability to quickly learn and adapt to new technologies and processes Demonstrated ability of meeting response and resolution expectations while operating in environments with shifting priorities and evolving requirements Proactive approach to identifying and resolving potential issues before they escalate Nice to Haves Experience with clinical documentation improvement (CDI) software or related healthcare applications Knowledge of medical terminology and hospital workflows Salesforce and/or SQL experience Compensation $85,000 - $95,000 salary #LI-Remote Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. Remote-First Team – Work from anywhere in the U.S. Unlimited PTO & 10 Holidays – So you can relax and recharge. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Provide advanced technical support and troubleshooting for healthcare SaaS products, building strong client relationships, and managing escalations. | 7-10 years of experience in technical support or customer service, healthcare IT knowledge, excellent communication skills, experience with ticketing systems, and ability to learn new technologies quickly. | SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Role SmarterDx is seeking a Support Analyst II to provide advanced, front-line technical and product support for our clients. In this role, you will be the primary point of contact to handle issues reported by our end users, most of whom are clinical documentation improvement specialists and coders at US health systems. You will be responsible for building trust and empathy with end users, troubleshooting issues, and determining whether problems stem from user error or require escalation to a Senior Analyst or our Customer Support Operations team. This position requires exceptional communication skills, technical aptitude, and the ability to leverage existing documentation and other Support team members to translate complex technical concepts into user-friendly explanations. • *This role is fully remote within the US, preferably working Pacific or Central business hours** What You'll Do • Serve as a primary, client-facing point of contact for end users, independently managing inquiries across live-video, email, and chat with a focus on resolution quality, timeliness, and client experience—not just response speed • Exercise sound prioritization judgement when managing multiple concurrent issues, balancing client impact, urgency, and internal discrepancies • Communicate clearly and confidently with end users during active investigations, setting expectations, and providing updates without over-promising or defaulting to escalation language • Build and sustain strong, consultative relationships with end users by developing a working knowledge of their workflows, constraints, and priorities, and applying that context to support interactions • Independently investigate and diagnose complex application issues by distinguishing user behavior, workflow gaps, configuration issues, and system-level defects - leveraging documentation, internal tools, and cross-functional partners early to validate hypotheses and drive timely resolution • Determine when escalation is warranted and own escalations end-to-end, including synthesizing context, articulating impact, and partnering with internal teams to drive resolution • Maintain deep understanding of product capabilities, updates, and known limitations, and proactively apply product knowledge to anticipate user questions, prevent issues, and improve support outcomes • Contribute to shared knowledge and process improvement by documenting learnings, updating internal resources, and refining troubleshooting approaches What You Bring • 7-10 years experience in technical support or customer service roles, preferably in healthcare technology or SaaS • Must have strong experience in at least two of the following: • Technical troubleshooting and problem-solving • Experience in creating and/or updating user documentation or training materials • Healthcare information systems • Excels at communicating clearly and confidently in live, client-facing conversations, including leading on-camera calls, asking effective clarifying questions, and translating complex technical concepts into language appropriate for clinical and revenue-focused audiences • Strong empathy and patience, with a genuine desire to help users succeed • Experience with Jira, Zendesk or other ticketing systems • Ability to quickly learn and adapt to new technologies and processes • Demonstrated ability of meeting response and resolution expectations while operating in environments with shifting priorities and evolving requirements • Proactive approach to identifying and resolving potential issues before they escalate Nice to Haves • Experience with clinical documentation improvement (CDI) software or related healthcare applications • Knowledge of medical terminology and hospital workflows • Salesforce and/or SQL experience Compensation $85,000 - $95,000 salary #LI-Remote Benefits • Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. • Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. • Remote-First Team – Work from anywhere in the U.S. • Unlimited PTO & 10 Holidays – So you can relax and recharge. • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Oversee and coordinate cross-functional projects, communicate progress to stakeholders, and develop project management best practices. | Bachelor's degree in Business or related field, 5+ years of project management experience, proficiency with project management tools, and ability to engage with executive leadership. | SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Role SmarterDx is seeking a highly motivated and experienced Program Manager to join our growing organization and provide oversight on initiatives being led by the Customer Success team. Most of our day-to-day customers are clinical documentation improvement specialists and coders at US health systems. Supporting their work is an essential component of what we do at SmarterDx, and in this role, you will be responsible for planning, executing, and providing progress updates on internal projects according to the Customer Success team’s near and long-term priorities. You will partner with Customer Success leads to define project objectives and oversee delivery and updates throughout each project’s life cycle. A key aspect of this role involves providing clear, concise, and timely updates to executive stakeholders and proactively escalating delays and roadblocks. **This role is fully remote within the US, preferably working Central or Eastern business hours** What You’ll Do Partner with Customer Success leads to define project scope, goals, and deliverables in collaboration with senior management and stakeholders Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion Plan, schedule, and track project timelines and milestones using appropriate tools Develop and deliver progress reports, proposals, requirements documentation, and presentations Conduct project post mortems and document a recommendations report to identify successful and unsuccessful project elements Develop best practices and tools for project execution and management Prepare and deliver regular, concise, and impactful project updates to CS leadership Highlight key achievements, risks, and challenges, along with proposed solutions Ensure all stakeholders are informed and aligned on project status and strategic direction What You Bring Bachelor's degree in Business Administration, Project Management, or a related field Minimum of 5+ years of progressive experience in project management, with a proven track record of successfully managing cross-functional projects Strong understanding of project management methodologies (e.g., Agile, Scrum, Waterfall) Experience at a startup or fast-paced company; ability to move fast and adapt quickly with minimal supervision Ability to manage multiple projects simultaneously and prioritize effectively Proficiency with project management software (e.g., Jira, Asana, Churn Zero, Microsoft Project) Comfortable engaging with and providing reports and recommendations to executive leadership Strong problem-solving and analytical abilities Compensation $120,000 - $140,000 salary #LI-Remote Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. Remote-First Team – Work from anywhere in the U.S. Unlimited PTO & 10 Holidays – So you can relax and recharge. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Provide front-line technical and product support for healthcare SaaS clients, troubleshooting issues, and escalating complex problems. | 3-5 years in technical support or healthcare technology, with strong communication skills and experience with ticketing systems like Jira. | SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Role SmarterDx is seeking a Support Analyst to provide front-line technical and product support for our clients. In this role, you will be the primary point of contact to handle issues reported by our end users, most of whom are clinical documentation improvement specialists and coders at US health systems. You will be responsible for building trust and empathy with end users, troubleshooting issues, and determining whether problems stem from user error or require escalation to a Senior Analyst or our Customer Support Operations team. This position requires exceptional communication skills, technical aptitude, and the ability to leverage existing documentation and other Support team members to translate complex technical concepts into user-friendly explanations. **This role is fully remote within the US** What You'll Do Serve as the initial point of contact for end user inquiries, providing timely and effective support via phone, email, and chat Build and maintain strong relationships with end users, demonstrating empathy and understanding of their needs and challenges Troubleshoot and resolve technical issues related to our application, distinguishing between user errors and system-level problems Escalate complex technical issues to the appropriate team when necessary, providing clear and detailed information about the problem Stay up-to-date with product updates and features to provide accurate and current support What You Bring 3-5 years experience in technical support or customer service roles, preferably in healthcare technology or SaaS Must have strong experience in at least one of the following: Technical troubleshooting and problem-solving Clinical documentation improvement (CDI) processes Healthcare information systems Excellent communication skills, with the ability to explain technical concepts to non-technical users Strong empathy and patience, with a genuine desire to help users succeed Experience with Jira or other ticketing systems Ability to quickly learn and adapt to new technologies and processes Excellent time management and prioritization skills in a remote environment Proactive approach to identifying and resolving potential issues before they escalate Nice to Haves Experience with clinical documentation improvement (CDI) software or related healthcare applications Knowledge of medical terminology and hospital workflows Experience in creating user documentation or training materials Salesforce and/or SQL experience Compensation $60,000 - $65,000 and is eligible for overtime pay in accordance with applicable laws. #LI-Remote Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. Remote-First Team – Work from anywhere in the U.S. Unlimited PTO & 10 Holidays – So you can relax and recharge. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Leading strategic consumer insights and innovation initiatives to fuel product development and business growth. | Extensive experience in market research, consumer insights, and leading research teams, with a focus on innovation and product development. | SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Role As a Senior Manager, Customer Success, you will be a strategic partner and trusted advisor to our health system clients, ensuring the successful implementation, adoption, and long-term impact of our generative AI solutions. You’ll lead cross-functional efforts to align our AI-powered documentation tools — such as progress notes, discharge summaries, and predicted discharge timelines — with client priorities and clinical workflows. From onboarding clinical and operational teams to driving executive engagement and surfacing actionable insights, you’ll play a vital role in driving measurable outcomes and shaping the future of AI in healthcare. What You'll Do Manage a portfolio of existing, “live” customers on the SmarterDx platform Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives Partner with CS leadership to develop team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes Lead hand-offs from Sales to CS, through implementation and go-live Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements Surface customer success stories, and help build a list of reference customers If necessary, coordinate implementation with clients and internal teams to ensure a successful launch What You Bring 7-10+ years in client success, account management, or project management roles, ideally in healthcare tech Bachelor’s degree required; preferred fields include Healthcare Administration, Business, Nursing, or related disciplines Strong history of managing complex relationships and projects with health system executives and clinicians Experience driving adoption and impact of digital health or clinical AI solutions in a hospital or multi-site health system Excellent communication and presentation skills with an executive audience Strong project management acumen Analytical mindset with proficiency in Excel or other reporting tools Comfort navigating clinical workflows and hospital culture High emotional intelligence and executive presence Ability to navigate ambiguity and adapt in a dynamic, fast-evolving environment Strong prioritization skills and a focus on execution Detail-oriented with a commitment to operational excellence Nice To Haves Master’s degree or clinical background (e.g., RN) is a strong plus PMP or Lean Six Sigma certification is a plus Compensation $165,000 - $185,000 salary #LI-Remote Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. Remote-First Team – Work from anywhere in the U.S. Unlimited PTO & 10 Holidays – So you can relax and recharge. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Lead the development and scaling of a metrics platform to support healthcare products, ensuring accuracy, reliability, and strategic alignment. | 3-5+ years of product management experience, healthcare data standards knowledge, experience managing data visualizations, and cross-functional collaboration skills. | Sr. Product Manager, Metrics & Revenue Analytics Role As a Senior Product Manager for our Metrics and Revenue Analytics at SmarterDx, you will play a pivotal role in building and scaling our metrics platform. Our AI-powered solutions drive strategic value for our customers - metrics is how we tell that value story to our customers.You will drive the vision, roadmap, and execution of our metrics platform - ensuring consistency, scalability, and excellence as we bring all of our SmarterDx products onto this Metrics platform to tell that full end-to-end value story. You'll partner closely with Product, Engineering, Customer Success, and Data Analytics to create a user experience that is best in class. This role is fully remote within the US What You'll Do • Own the product vision, strategy, and roadmap for our metrics platform. • Define how metrics will scale across SmarterDx products. • Identify opportunities to expand our metrics as a platform capability that supports future products and use cases. • Partner with leadership to align our metrics priorities with company goals and customer outcomes. • Lead collaboration with cross-functional teams (Engineering, Data, CS, Product) to deliver capabilities that are effective, reliable and trustworthy. • Translate customer needs, business goals, and data constraints into clear product requirements. • Balance near-term customer needs with longer-term bets. • Ensure metrics are accurate, trusted, and useful for customers. • Drive clarity on what metrics exist, why they matter, and how customers should act on them. • Engage directly with customers to understand how different roles consume and act on metrics. • Align with other Product Managers to ensure consistency and cohesion across SmarterDx products. What You Bring • 3-5+ years of product management experience. • Experience working at an early-stage company or similarly fast-paced environment • 2-3+ years of experience working within the healthtech space, ideally in RCM and/or B2B products. • Strong understanding of healthcare data standards (HL7, FHIR, EHR integrations, claims data). • Proven experience managing data visualizations. • Experience working cross-functionally with engineering, data science, and UX teams to drive product success. • Experience managing both external and internal (Customer Success, Implementations, Clients etc.) stakeholders. • Excellent communication and technical fluency (Data specifically - semantic layer knowledge, data layer basics) ; able to translate between business needs and engineering realities. • Ability to define and execute a roadmap that balances immediate needs with long-term scalability. Nice To Haves • Experience with Snowflake • Strong understanding of Healthcare claims data • Proficiency in SQL or other data visualization tools • Familiarity with EHRs (Epic, Cerner) Compensation $185k to $210k base + benefits #LI-Remote #LI-DNP

Lead the development and scaling of a metrics platform for healthcare revenue analytics, ensuring accuracy, trustworthiness, and alignment with customer needs. | 3-5+ years of product management experience, healthcare data knowledge, experience with data visualization, and cross-functional team collaboration skills. | SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Sr. Product Manager, Metrics & Revenue Analytics Role As a Senior Product Manager for our Metrics and Revenue Analytics at SmarterDx, you will play a pivotal role in building and scaling our metrics platform. Our AI-powered solutions drive strategic value for our customers - metrics is how we tell that value story to our customers.You will drive the vision, roadmap, and execution of our metrics platform — ensuring consistency, scalability, and excellence as we bring all of our SmarterDx products onto this Metrics platform to tell that full end-to-end value story. You’ll partner closely with Product, Engineering, Customer Success, and Data Analytics to create a user experience that is best in class. **This role is fully remote within the US** What You’ll Do Own the product vision, strategy, and roadmap for our metrics platform. Define how metrics will scale across SmarterDx products. Identify opportunities to expand our metrics as a platform capability that supports future products and use cases. Partner with leadership to align our metrics priorities with company goals and customer outcomes. Lead collaboration with cross-functional teams (Engineering, Data, CS, Product) to deliver capabilities that are effective, reliable and trustworthy. Translate customer needs, business goals, and data constraints into clear product requirements. Balance near-term customer needs with longer-term bets. Ensure metrics are accurate, trusted, and useful for customers. Drive clarity on what metrics exist, why they matter, and how customers should act on them. Engage directly with customers to understand how different roles consume and act on metrics. Align with other Product Managers to ensure consistency and cohesion across SmarterDx products. What You Bring 3-5+ years of product management experience. Experience working at an early-stage company or similarly fast-paced environment 2-3+ years of experience working within the healthtech space, ideally in RCM and/or B2B products. Strong understanding of healthcare data standards (HL7, FHIR, EHR integrations, claims data). Proven experience managing data visualizations. Experience working cross-functionally with engineering, data science, and UX teams to drive product success. Experience managing both external and internal (Customer Success, Implementations, Clients etc.) stakeholders. Excellent communication and technical fluency (Data specifically - semantic layer knowledge, data layer basics) ; able to translate between business needs and engineering realities. Ability to define and execute a roadmap that balances immediate needs with long-term scalability. Nice To Haves Experience with Snowflake Strong understanding of Healthcare claims data Proficiency in SQL or other data visualization tools Familiarity with EHRs (Epic, Cerner) Compensation $185k to $210k base + benefits #LI-Remote #LI-DNP Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. Remote-First Team – Work from anywhere in the U.S. Unlimited PTO & 10 Holidays – So you can relax and recharge. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Developing and refining scalable processes for client implementation, managing cross-team coordination, and defining operational metrics. | Over 5 years in program/project/operations management, with experience in SaaS or healthcare technology, and proficiency with work management tools like Jira. | SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Program Manager (Implementation) Role SmarterDx is looking for a Program Manager who will be embedded on the Implementation team, scaling how we integrate clients into our application while also building a bridge between Implementation, Product, Data, Engineering, and Customer Success. This role sits at the intersection of program management and operations, where you’ll develop, implement, and own processes that drive client implementations, reduce points of friction, and enable the Implementation team to focus on execution. **This role is fully remote within the US** What You’ll Do Develop and refine scalable processes that improve client implementation efficiency Build a bridge between Implementation, Product, Engineering, Data, and Customer Success, establishing clear ownership models, handoffs, and decision-making frameworks Act as central program manager for Implementation team, manage processes to drive execution and reduce coordination overhead Own, develop, and maintain project management tooling and process documentation Define and track operational metrics What You Bring 5+ years experience in program/project/operations management, preferably 3+ years in healthcare technology or SaaS organization 3+ years working with implementation, integrations, or customer success teams 1+ years as power user or admin experience in Jira, or other work management tools Excellent written and verbal communication skills, with the ability to work comfortably with people of different expertise Experience at a startup or fast-paced company; ability to move fast and adapt quickly Nice To Haves PMP or project management certification Agile certification Compensation $140k to $160k base + benefits #LI-Remote #LI-DNP Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. Remote-First Team – Work from anywhere in the U.S. Unlimited PTO & 10 Holidays – So you can relax and recharge. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Build and improve multi-product features, develop reusable frontend components, collaborate with cross-disciplinary teams, and support production applications. | Over 12 years of software engineering experience, expertise in TypeScript and React, experience in security-conscious environments, and strong collaboration skills. | SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Role We are looking for a product-oriented Staff Software Engineer to help us advance the use of our clinical AI. You’ll do this by building user-facing products that are shared across multiple products. These include login, user & permission management, billing & invoicing, metrics & reporting, and more. The ideal candidate for this role has a track record working with product managers and subject matter experts to distill complex requirements into incrementally valuable plans to build well-tailored, manageable software systems. This is a true full-stack role working 50% frontend and 50% backend. • *This role is fully remote within the US** What You’ll Do • Design, build and launch new multi-product features and improve the overall quality of SmarterDx’s apps • Design, build and launch reusable frontend components that are fully featured, responsive, and accessible to improve the overall quality of SmarterDx’s apps • Collaborate across disciplines to understand our users and iterate on new ideas • Protect patients’ privacy and security through secure coding practices • Research and advocate for improved techniques, processes, and designs within the team • Support SmarterDx’s apps in production What You Bring • 12+ years of software engineering experience with a focus on user-facing solutions • 3+ years in a security-conscious environment • Expertise in TypeScript, React, and Python • Experience working on software that aids in decision-making either through data visualization, data analytics, or configurable workflow and simulations • Extensive experience working with product managers to shape and define requirements into small, incremental business-valuable deliverables • Experience project managing a small team using a modern agile methodology • Excellent communication and team collaboration skills • Bachelor’s or Master’s in Computer Science, Engineering, or a related field, or equivalent experience Nice To Haves • You're a former startup founder, or have been the first engineering hire at a startup • Experience designing and building information-dense user interfaces • Experience in the health tech domain, particularly in clinical software • Experience working with Kubernetes Our Stack TypeScript, React, Next.js, Python, Postgres, ElasticSearch, AWS, Kubernetes Compensation • $230K to $270K base salary + equity incentives #LI-Remote #LI-DNI Benefits • Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. • Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. • Remote-First Team – Work from anywhere in the U.S. • Unlimited PTO & 10 Holidays – So you can relax and recharge. • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Designing and building multi-product features and reusable components, collaborating with cross-disciplinary teams, and supporting production environments. | 5+ years of software engineering experience, expertise in TypeScript, React, Python, relational databases, and experience in decision-making software. | SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Role We are looking for a product-oriented Senior Software Engineer to help us advance the use of our clinical AI. You’ll do this by building user-facing products that are shared across multiple products. These include login, user & permission management, billing & invoicing, metrics & reporting, and more. The ideal candidate for this role has a track record working with product managers and subject matter experts to distill complex requirements into incrementally valuable plans to build well-tailored, manageable software systems. This is a true full-stack role working 50% frontend and 50% backend. **This role is fully remote within the US** What You’ll Do Design, build and launch new multi-product features and improve the overall quality of SmarterDx’s apps Design, build and launch reusable frontend components that are fully featured, responsive, and accessible to improve the overall quality of SmarterDx’s apps Collaborate across disciplines to understand our users and iterate on new ideas Protect patients’ privacy and security through secure coding practices Research and advocate for improved techniques, processes, and designs within the team Support SmarterDx’s apps in production What You Bring 5+ years of software engineering experience with a focus on user-facing solutions Expertise in Typescript, React, and Python Experience working with Postgres or a similar relational database Experience working on software that aids in decision-making either through data visualization, data analytics, or configurable workflow and simulations Experience working with product managers to plan, build, and iterate on deliverables Experience working in a security-conscious environment Excellent communication and team collaboration skills Bachelor’s or Master’s in Computer Science, Engineering, or a related field, or equivalent experience Nice To Haves Experience at a scale-up, or rapid growth, technology company Experience designing and building information-dense user interfaces Experience in the health tech domain, particularly in clinical software Experience working with Kubernetes Our Stack TypeScript, React, Next.js, Python, Postgres, ElasticSearch, AWS, Kubernetes Compensation $190K to $230K base salary #LI-Remote #LI-DNI Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. Remote-First Team – Work from anywhere in the U.S. Unlimited PTO & 10 Holidays – So you can relax and recharge. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Partner with product teams to analyze data, design experiments, and communicate insights to support strategic decisions in healthcare revenue management. | 3-5+ years of experience in data analysis or product data science, strong SQL, Python, and visualization skills, familiarity with statistical analysis and experiment design. | SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Role We’re seeking a Senior Data Analyst specializing in product analytics to help shape the future of our revenue cycle management platform. In this highly cross-functional role, you'll collaborate with product managers, engineers, and business stakeholders to gauge opportunities, guide strategy, and inform decisions with data. You’ll explore new datasets, build prototypes, monitor performance, and measure the product impact. This role offers a unique chance to take a leading role in delivering on an ambitious product roadmap using data to enhance the operational efficiency of healthcare providers. **This role is fully remote within the US** What You'll Do Partner with product managers and engineers to translate business goals into analytical requirements, perform exploratory analyses, and clearly communicate findings to support strategic decisions Design experiments to answer business questions, including defining key metrics and applying appropriate statistical techniques to analyze results Prototype analytics solutions and data products to accelerate product development Translate analytical findings into compelling data stories through clear visualizations that help stakeholders quickly grasp trends, patterns, and implications Becoming an expert in our data stack: how we get the data from customers, how we normalize that data, and how internal teams and customers consume that data Building, maintaining, and testing data models which support reporting and analytics. Uphold high standards for code quality and documentation, while contributing to a culture of peer review and continuous learning What You Bring 3-5+ years' experience as a data analyst or product data scientist (or, if your y-intercept is lower, evidence that your slope is super steep) Strong technical skills: querying data with SQL, transforming data with dbt to shorten time to insight, performing analysis with python, and communicating findings with compelling data visualizations Masters in statistics or other relevant fields preferred Ownership: Build and own features from start to finish. Strategic mindset: strong ability to connect analytics to business understanding and provide actionable insights. Scrappiness: Navigate ambiguity effectively, understanding when it’s necessary to piece solutions together on the fly, and be able to do so. Product focus: How can we maximize the utility and value we deliver to our end users? Familiarity with experiment design and statistical analysis Nice To Haves Experience with health system clinical and/or revenue cycle data is preferred Our Tech Stack Data Visualization: Hex and Evidence Analysis: Python & Data Science libraries (numpy, pandas, etc) Pipelines: Snowflake, dbt, airflow, git, and AWS Compensation $150,000 to $180,000 base salary #LI-Remote Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. Remote-First Team – Work from anywhere in the U.S. Unlimited PTO & 10 Holidays – So you can relax and recharge. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Manage customer portfolios, develop relationships, coordinate implementation, monitor performance, and advocate for customer needs. | 7-10+ years in customer success or account management in health tech, familiarity with DRGs, strong communication, and ability to handle ambiguous roles. | SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. Role SmarterDx is seeking a Senior Manager, Customer Success who can help our customers thrive. In this role, you will ensure our health system clients maximize the value they find in SmarterDx by building trust, identifying insights, and driving toward solutions. You will collaborate with cross-functional teams to unlock customer value, monitor the effectiveness of SmarterDx’s solution post go-live, and help coordinate the implementation process for new clients and problems. This position requires exceptional project management, relationship-building, and communication skills. This role is fully remote within the US. What You'll Do Manage a portfolio of existing, “live” customers on the SmarterDx platform Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives Partner with CS leadership to develop team tools, templates and processes, such as implementation plans, CS playbooks, and customer onboarding processes Lead hand-offs from Sales to CS, through implementation and go-live Coordinate with internal teams to resolve customer issues, access additional resources, and facilitate the solutions needed by customers Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals Deliver customer feedback as a voice of the customer to internal teams, identifying customer needs, ideas, and challenges, and advocate for solutions and product enhancements Surface customer success stories, and help build a list of reference customers If necessary, coordinate implementation with clients and internal teams to ensure a successful launch What You Bring 7-10+ years experience working in customer success or account management, primarily in health tech space with hospital and/or health system clients You're familiar with DRGs and how they translate into payment You take radical ownership over your clients’ success Capable of being both detail-oriented and a big picture thinker, and can tailor communications by appropriately zooming in or zooming out You are gracious, empathetic, and excellent in written and verbal communication You love to say “yes,” but you know how to say “no”, offer alternative solutions, and have difficult customer conversations in a respectful manner You thrive in ambiguous roles and can use critical thinking skills to “figure it out” You love variety and are able to wear multiple hats within the same or multiple projects: PM, CSM, trainer, process designer, QA Nice to Haves Hospital revenue cycle/billing experience is a huge plus, especially familiarity with CDI operational workflows Prior experience at a startup--especially as the first Customer Success Manager on a team Experience using Salesforce, ChurnZero, or similar Comfort with ad hoc data analytics Compensation $165K to $185K salary #LI-Remote Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan. Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents. Remote-First Team – Work from anywhere in the U.S. Unlimited PTO & 10 Holidays – So you can relax and recharge. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

The Operations Associate will optimize internal processes and collaborate with Customer Success Managers to enhance client support. This role involves developing new processes and ensuring alignment on internal requests that impact customer experience. | Candidates should have over 5 years of experience in customer service or project management, preferably in healthcare technology. Strong skills in SQL, technical troubleshooting, and experience with clinical documentation improvement software are essential. | Role SmarterDx is seeking an Operations Associate to help optimize internal processes and partner with Customer Success Managers to better support our clients. Most of our day-to-day customers are clinical documentation improvement specialists and coders at US health systems. Supporting their work is an essential component of what we do at SmarterDx, and in this role, you will develop new processes or optimize existing processes that have a direct impact on their experience with our applications. You will partner with our Customer Support Managers to ensure alignment on internal requests and escalations that impact the customer experience. In addition to this partnership, you will be responsible for collaborating closely with cross-functional teams to develop and implement processes. SmarterDx builds clinical AI that empowers hospitals to achieve 100% chart accuracy for revenue integrity. Our solution helps hospitals tell the most accurate and complete story of the patient and the care that was delivered, which helps them recover millions in earned revenue and improve quality of care scores. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. **This role is fully remote within the US** What You'll Do Develops an advanced understanding of all SmarterDx applications, partnering with cross-functional teams to resolve complex customer issues Acts as an escalation point of contact for complex Support issues that have been triaged by Support Analysts Serves as a thought partner to CS Operations Managers and other teams when addressing nuanced client requests Proactively documents and trains the Customer Success team on new or updated processes Leverages SQL to complete back-end queries to effectively triage complex customer issues What You Bring 5+ years experience in customer service or project management roles, preferably in healthcare technology or SaaS organization 3+ years of experience creating and optimizing standard operational procedures Must have strong experience in at least one of the following: Technical troubleshooting and problem-solving using SQL Experience with clinical documentation improvement (CDI) software or related healthcare applications Experience at a startup or healthcare company Excellent communication skills, with the ability to work comfortably with technical and clinical teams Flexible team player with a strong ability to adapt to changing priorities and department goals Strong empathy and patience, with a genuine desire to help colleagues and customers succeed Well-versed in Jira or similar ticketing tools (e.g., Zendesk, ServiceNow) for issue tracking, workflow management, and operational support Ability to quickly learn and adapt to new technologies and processes Excellent time management and prioritization skills in a remote environment Proactive approach to identifying and resolving potential issues before they escalate Compensation $100,000 - $120,000 salary + equity incentives #LI-Remote Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption. Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

The Integration Support Engineer will ensure efficient and effective integration support while maintaining high user satisfaction. Responsibilities include managing integration health, troubleshooting issues, and collaborating with various teams to improve workflows. | Candidates should have at least 2 years of experience in EHR healthcare integration with hands-on experience in database extracts, HL7v2, and/or FHIR. Strong communication skills and a proactive approach to problem-solving are essential. | Role As an Integration Support Engineer, you will drive the efficiency and effectiveness of our integration support function while delighting our clients with your domain expertise and quick response. You will collaborate with Client IT teams, as well as our Customer Success, Data Engineering, Network Operations, and Development teams, to ensure smooth, scalable, and compliant data integrations. Your experience with EMR and RCM integrations (including database extracts, HL7v2, and/or FHIR), process improvement, and client communication will be key to our success as we scale our solutions. SmarterDx builds clinical AI that empowers hospitals to analyze the complete record of every patient to fully capture the value of care delivered. Founded by physicians in 2020, its proprietary AI platform understands the nuances of clinical reasoning, enabling hospitals to true the patient record for every discharge. By doing so, hospitals can recover millions in earned revenue, enhance care quality metrics, and optimize healthcare operations. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. **This role is fully remote within the US** What You'll Do Prioritize a quick response and consistent delivery on SLAs to ensure - and - exceed user satisfaction. Maintain detailed system documentation, including interface specifications, data flow diagrams, and integration architecture. Support and improve technical support workflows and documentation to set us up for scale and a proactive approach to support. Help to develop repeatable strategies and playbooks. Improve integration methods by sharing client feedback and new technology trends. Proactively monitor integration health to detect and resolve issues before they impact clients. Manage and troubleshoot integration errors and downtime events. Manage client communication on downtimes, integration defects and integration errors Act as liaison between the Customer Operations and Engineering- escalating complex issues, building better workflows and identifying product improvements. Triage and assign out incoming requests. Efficiently troubleshoot and resolve all customer inquiries while upholding our customer centric values. Communicate with our users via ticketing system and phone. Ensure compliance with industry regulations and data security best practices. What You Bring Experience supporting the integration support function, which includes Responding to proactive monitoring systems Following incident resolution and client communications SOPs Coordinate cross-functional teams to ensure efficient, scalable support and regulatory compliance Deliver on SLA performance to drive and exceed user satisfaction Help develop SOPs and playbooks when gaps exist, ensuring repeatable and reliable processes 2+ years experience in EHR healthcare integration (technical) roles, with hands-on keys experience with database extracts, HL7v2 interface support, and/or FHIR (required to have 2+ years experience in at least 2 of these 3 integrations: database extracts, HL7v2 interfaces, and/or FHIR). Hands-on experience with SQL and troubleshooting complex data integration issues Demonstrated ability to manage technical challenges with a hands-on approach, whether working independently or collaborating with engineering teams Strong communication skills with the capacity to translate complex technical issues for non-technical stakeholders A proactive self-starter with an ownership mindset Nice To Haves Certification in an integration engines (Mirth Connect, Epic Bridges, etc) or healthcare interoperability standards (HL7v2, FHIR, etc) Experience with Epic revenue cycle modules, Epic Clarity, Epic Chronicles reporting, or Cerner CCL Familiarity with hospital revenue cycle management (RCM) and clinical charge capture processes Our stack AWS, Python, Snowflake, JIRA, Salesforce, Figma Compensation $90,000 to 120,000 base + equity #LI-Remote Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption. Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

The Revenue Cycle Solutions Engineer will lead the integration of SmarterDx solutions into hospital IT systems, collaborating with cross-functional teams to ensure effective implementation. This role involves direct communication with hospital directors to understand their workflows and provide technical support throughout the integration process. | Candidates should have over 5 years of experience in hospital revenue cycle management and possess at least one Epic Hospital Billing certification. Strong problem-solving skills and extensive experience with data manipulation and EHR integrations are essential. | Role We’re looking for a Revenue Cycle Solutions Engineer with in-depth knowledge and expertise in revenue cycle management. In this role, you will be critical in successfully integrating SmarterDx into hospital IT systems. You will collaborate with cross-functional teams and help guide the implementation process from start to finish, ensuring that our solutions are effectively integrated and meet client requirements. This position requires exceptional problem-solving, project management, and communication skills, and an in-depth understanding of EHR systems. SmarterDx builds clinical AI that empowers hospitals to analyze the complete record of every patient to fully capture the value of care delivered. Founded by physicians in 2020, its proprietary AI platform understands the nuances of clinical reasoning, enabling hospitals to true the patient record for every discharge. By doing so, hospitals can recover millions in earned revenue, enhance care quality metrics, and optimize healthcare operations. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. **This role is fully remote within the US** What You'll Do Lead account hold integration of SmarterDx solutions for clients Directly communicate with CDI Directors and Coding Directors to understand and document their EMR, coding, and billing systems and workflows Define how to best integrate our solution to support the client’s requirements and lead the integration workstream, partnering directly with hospital IT teams and vendors as needed Write clear guides on integration methods and best practices, including both written and visual documentation (Figma diagrams, Visios, etc.) Answer broader operational questions related to workqueue routing, workflow assignment, and beyond Work closely with our Integration, Engineering, and Customer Success teams to ensure we are developing scalable solutions that can be supported by our operations team Offer technical help and advice during the integration process Educate both our team and clients Improve integration methods by considering client feedback and new technology trends What You Bring 5+ years experience in both hospital revenue cycle management (IT or operational), or equivalent, which will include in-depth knowledge of hospital revenue cycle workflows, with particular emphasis on clinical charge capture through claims processing At least one Epic Hospital Billing certification: Resolute Hospital Billing Claims & Electronic Remittance Administration or Resolute Hospital Billing Administration, or Epic Hospital Billing Charging Administration Ownership mindset: Ability to build and own features from start to finish Strong problem-solving skills: You can creatively to identify solutions to problems Extensive experience with data manipulation, for example using SQL or Python, to troubleshoot data integration issues Experience with Epic Clarity or Reporting Workbench, including knowledge of underlying master files and community resources Knowledge of data integrations via EHRs and 3rd party systems using solutions such as FHIR, X12 EDI, API-based interoperability, or flat file reports, including ability to design and implement. Nice To Haves Hands-on-keys experience implementing data integrations via EHRs and 3rd party systems using solutions such as FHIR, X12 EDI, API-based interoperability, HL7 v2, or flat file reports More than one Epic Hospital Billing certification: Resolute Hospital Billing Claims & Electronic Remittance Administration or Resolute Hospital Billing Administration, and Epic Hospital Billing Charging Administration A background in healthcare consulting, and/or experience deploying software in a healthcare context Our stack AWS, Python, Snowflake, JIRA, Salesforce, Figma Compensation $170 to 200k base + equity Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption. Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Provide front-line technical and product support to clinical users via phone, email, and chat, troubleshoot issues, and escalate complex problems as needed. | 3-5 years technical support or customer service experience in healthcare technology or SaaS, strong troubleshooting skills, excellent communication, Jira experience, and ability to work remotely. | Role SmarterDx is seeking a Support Analyst to provide front-line technical and product support for our clients. In this role, you will be the primary point of contact to handle issues reported by our end users, most of whom are clinical documentation improvement specialists and coders at US health systems. You will be responsible for building trust and empathy with end users, troubleshooting issues, and determining whether problems stem from user error or require escalation to a Senior Analyst or our Customer Support Operations team. This position requires exceptional communication skills, technical aptitude, and the ability to leverage existing documentation and other Support team members to translate complex technical concepts into user-friendly explanations. SmarterDx builds clinical AI that empowers hospitals to achieve 100% chart accuracy for revenue integrity. Our solution helps hospitals tell the most accurate and complete story of the patient and the care that was delivered, which helps them recover millions in earned revenue and improve quality of care scores. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. • *This role is fully remote within the US** What You'll Do • Serve as the initial point of contact for end user inquiries, providing timely and effective support via phone, email, and chat • Build and maintain strong relationships with end users, demonstrating empathy and understanding of their needs and challenges • Troubleshoot and resolve technical issues related to our application, distinguishing between user errors and system-level problems • Escalate complex technical issues to the appropriate team when necessary, providing clear and detailed information about the problem • Stay up-to-date with product updates and features to provide accurate and current support What You Bring • 3-5 years experience in technical support or customer service roles, preferably in healthcare technology or SaaS • Must have strong experience in at least one of the following: • Technical troubleshooting and problem-solving • Clinical documentation improvement (CDI) processes • Healthcare information systems • Excellent communication skills, with the ability to explain technical concepts to non-technical users • Strong empathy and patience, with a genuine desire to help users succeed • Experience with Jira or other ticketing systems • Ability to quickly learn and adapt to new technologies and processes • Excellent time management and prioritization skills in a remote environment • Proactive approach to identifying and resolving potential issues before they escalate Nice to Haves • Experience with clinical documentation improvement (CDI) software or related healthcare applications • Knowledge of medical terminology and hospital workflows • Experience in creating user documentation or training materials • Salesforce and/or SQL experience Compensation $60,000 - $65,000 and is eligible for overtime pay in accordance with applicable laws. Benefits • Medical, Dental Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. • One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. • Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption. • Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. • Unlimited PTO 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. • Learning Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. • 401(k) with Traditional Roth Options – Tax-advantaged retirement savings through Empower. • Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. • Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Design, build, and launch new data products and capabilities while developing and maintaining streaming and ingestion capabilities. Partner with engineering and data teams to provide foundational backend and data infrastructure. | Candidates should have 10+ years of development experience with a focus on cloud-based solutions and expertise in Python. Experience with data platform solutions and event-driven architectures is also required. | Role We are looking for a data and backend-oriented Staff Software Engineer to help us advance our clinical AI by designing and building core systems that handle, process, and analyze clinical data at scale. The ideal candidate for this role has a track record of delivering complex features in incrementally valuable releases and with a high bar for quality. While this role focuses on backend systems, strong candidates are able to deliver across the stack. SmarterDx builds clinical AI that empowers hospitals to achieve 100% chart accuracy for revenue integrity. Our solution helps hospitals tell the most accurate and complete story of the patient and the care that was delivered, which helps them recover millions in earned revenue and improve quality of care scores. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. **This role is fully remote within the US** What You’ll Do Design, build and launch new data products, capabilities and data pipelines Develop and maintain streaming and ingestion capabilities using technologies like Kafka, NATS, and SQS to ensure reliable data movement Partner with other engineering and data teams to provide foundational backend and data infrastructure that accelerates their ability to deliver features and insights Build scalable and secure for accessing clinical data at scale Optimize and evolve our platform capabilities (e.g., event bus, ingestion frameworks, data storage patterns) to support future product growth Contribute to engineering standards, system design reviews, and best practices around eventing, pipelines, and cloud-native systems What You Bring 10+ years of development experience with a focus on cloud-based solutions Expertise in Python Experience working with data platform solutions such as Snowflake, DataBricks, Redshift, or ClickHouse Experience working with Postgres or a similar relational database Hands-on experience with eventing solutions such as Kafka, NATS, or SQS Experience building cloud-native distributed systems and working with event-driven architectures Experience with data-pipelines Experience working with Kubernetes Experience working with product managers to plan, build, and iterate on deliverables Experience working in a security-conscious environment Excellent communication and team collaboration skills Bachelor’s or Master’s in Computer Science, Engineering, or a related field, or equivalent experience Nice To Haves Experience with data ingestion and integration tools (e.g., Fivetran, Airbyte, Debezium). Experience managing data capabilities for engineering teams (e.g., eventbus, ingestion) Deep understanding of Kafka/Snowflake Experience at a scale-up, or rapid growth, technology company Experience in the health tech domain, particularly in hospital billing systems Our Stack Kafka, Python, Snowflake, Postgres, AWS, Kubernetes, Fivetran, Airflow Compensation $230K to $270K base salary + equity incentives #LI-Remote Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption. Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Design and build scalable backend systems and data pipelines to process and analyze clinical data at scale. | 5+ years backend development with Python, experience with data platform solutions, eventing systems like Kafka, cloud-native distributed systems, and strong collaboration skills. | Role We are looking for a data and backend-oriented Senior Software Engineer to help us advance our clinical AI by designing and building core systems that handle, process, and analyze clinical data at scale. The ideal candidate for this role has a track record of delivering complex features in incrementally valuable releases and with a high bar for quality. While this role focuses on backend systems, strong candidates are able to deliver across the stack. SmarterDx builds clinical AI that empowers hospitals to achieve 100% chart accuracy for revenue integrity. Our solution helps hospitals tell the most accurate and complete story of the patient and the care that was delivered, which helps them recover millions in earned revenue and improve quality of care scores. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. **This role is fully remote within the US** What You’ll Do Design, build and launch new data products, capabilities and data pipelines Develop and maintain streaming and ingestion capabilities using technologies like Kafka, NATS, and SQS to ensure reliable data movement Partner with other engineering and data teams to provide foundational backend and data infrastructure that accelerates their ability to deliver features and insights Build scalable and secure for accessing clinical data at scale Optimize and evolve our platform capabilities (e.g., event bus, ingestion frameworks, data storage patterns) to support future product growth Contribute to engineering standards, system design reviews, and best practices around eventing, pipelines, and cloud-native systems What You Bring 5+ years of development experience with a focus on cloud-based solutions Expertise in Python Experience working with data platform solutions such as Snowflake, DataBricks, Redshift, or ClickHouse Experience working with Postgres or a similar relational database Hands-on experience with eventing solutions such as Kafka, NATS, or SQS Experience building cloud-native distributed systems and working with event-driven architectures Experience with data-pipelines Experience working with product managers to plan, build, and iterate on deliverables Experience working in a security-conscious environment Excellent communication and team collaboration skills Bachelor’s or Master’s in Computer Science, Engineering, or a related field, or equivalent experience Nice To Haves Experience with data ingestion and integration tools (e.g., Fivetran, Airbyte, Debezium). Experience working with Kubernetes Experience managing data capabilities for engineering teams (e.g., eventbus, ingestion) Experience at a scale-up, or rapid growth, technology company Experience in the health tech domain, particularly in hospital billing systems Our Stack Kafka, Python, Snowflake, Postgres, AWS, Kubernetes, Fivetran, Airflow Compensation $190K to $230K base salary + equity incentives #LI-Remote Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption. Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Design, build and maintain scalable data products, pipelines, and event-driven cloud-native systems to support clinical data access and platform growth. | 10+ years development experience with cloud-based solutions, expertise in Python, data platform technologies, eventing solutions, Kubernetes, and strong collaboration skills. | Description: Design, build and launch new data products, capabilities and data pipelinesDevelop and maintain streaming and ingestion capabilities using technologies like Kafka, NATS, and SQS to ensure reliable data movementPartner with other engineering and data teams to provide foundational backend and data infrastructure that accelerates their ability to deliver features and insightsBuild scalable and secure for accessing clinical data at scaleOptimize and evolve our platform capabilities (e.g., event bus, ingestion frameworks, data storage patterns) to support future product growthContribute to engineering standards, system design reviews, and best practices around eventing, pipelines, and cloud-native systems Requirements: 10+ years of development experience with a focus on cloud-based solutionsExpertise in PythonExperience working with data platform solutions such as Snowflake, DataBricks, Redshift, or ClickHouseExperience working with Postgres or a similar relational databaseHands-on experience with eventing solutions such as Kafka, NATS, or SQSExperience building cloud-native distributed systems and working with event-driven architecturesExperience with data-pipelinesExperience working with KubernetesExperience working with product managers to plan, build, and iterate on deliverablesExperience working in a security-conscious environmentExcellent communication and team collaboration skillsBachelor’s or Master’s in Computer Science, Engineering, or a related field, or equivalent experience Benefits: Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan.One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan.Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption.Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend.Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you.Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills.401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower.Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.

Craft, implement, and maintain MLOps tools and practices while optimizing model performance and scalability. Contribute to the design and architecture of machine learning systems and build tools to improve the lives of data scientists. | Candidates should have over 10 years of development experience with a focus on Machine Learning and MLOps, along with strong proficiency in Python and SQL. Familiarity with deploying ML models in production environments and understanding CI/CD best practices is essential. | Role We are looking for a Staff Machine Learning Engineer to help us build a best in class ML Ecosystem to advance our product suite with clinical AI. The ideal candidate works exceptionally well across disciplines and delivers high quality outcomes continuously, with a relentless focus on reliable systems and developer experience. SmarterDx builds clinical AI that empowers hospitals to analyze the complete record of every patient to fully capture the value of care delivered. Founded by physicians in 2020, its proprietary AI platform understands the nuances of clinical reasoning, enabling hospitals to true the patient record for every discharge. By doing so, hospitals can recover millions in earned revenue, enhance care quality metrics, and optimize healthcare operations. Become a Smartian and help optimize the way the healthcare system works for everyone. Learn more at smarterdx.com/careers. **This role is fully remote within the US** What You’ll Do Craft, implement, and maintain MLOps tools and practices, including continuous integration, delivery, and monitoring of machine learning systems. Optimize model performance and scalability, ensuring high reliability and efficiency. Build tools to improve the lives of our data scientists. Contribute to the design and architecture of our ML systems. What You Bring 10+ years of development experience with a focus on Machine Learning and MLOps roles Strong proficiency in Python and SQL, with experience in machine learning libraries (Pytorch, Tensorflow) Experience with deploying and managing ML models in production environments, including familiarity with Docker, Kubernetes, or similar technologies. Understanding of CI/CD best practices for machine learning, including automated testing and deployment pipelines. Experience with cloud platforms (preferably AWS) and their machine learning services. Experience project managing a small team using a modern agile methodology Experiencing influencing a cross-disciplinary organization to adopt best practices Familiarity with infrastructure as code (e.g., CDK, Terraform) and configuration management tools. Strong understanding of data engineering and architecture principles. Excellent collaboration and communication skills, with a passion for solving challenging problems in a team environment. Nice To Haves You're a former startup founder, or have been the first engineering hire at a startup Experience in the health tech domain, particularly in hospital billing systems Experience with end-to-end machine learning project lifecycle, from data collection and model training to deployment and monitoring. Deployment of LLM systems into Production environments. Contributions to open-source projects or active participation in the machine learning community. Our Tech Stack Python, PyTorch, pandas/Polars, Airflow, Snowflake, dbt, AWS, MLflow, Sagemaker, Terraform, K8s Compensation $220-270k base + equity incentives Benefits Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption. Remote-First Team – Work from anywhere in the U.S. with a $400 home office reimbursement stipend. Unlimited PTO & 10 Holidays – 4 of which include floating holidays so you can recognize the days that matter most to you. Learning & Development Budget – $500 per year (prorated) for courses, books, and resources to expand your skills. 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower. Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.