Smart Start, Inc.

Lead and manage a call center sales team, develop sales strategies, oversee daily operations, and ensure achievement of sales targets. | 1-3 years sales management experience in call center or inside sales, leadership skills, CRM proficiency, strong communication, and ability to analyze data. | Job Overview The Care Center Sales Manager is responsible for leading and managing a team of sales Team Leads and representatives in a call center environment. This role involves setting sales targets, coaching team members, and developing strategies to achieve company sales goals. The ideal candidate will have a proven track record in call center sales management, strong leadership skills, and a deep understanding of call center sales or inside sales. This role will be reporting directly to the Senior Sales Manager. Key Responsibilities Team Leadership & Development: • Recruit, train, and mentor call center sales supervisors and Program Advisors to ensure a high-performing team. • Conduct regular performance reviews, provide constructive feedback and coaching to team members. • Drive attainment of monthly sales quotas and key performance indicators. • Foster a positive and motivating work environment to maintain high morale and employee engagement. Sales Strategy & Execution: • Develop and implement effective sales strategies to meet and exceed sales targets. • Monitor and analyze sales performance metrics to identify areas for improvement. • Collaborate with the marketing team to develop campaigns and promotions that drive sales growth. Operational Management: • Oversee daily operations of the sales call center to ensure efficiency and productivity. • Implement and manage sales call center technologies and processes to optimize performance. • Ensure compliance with company policies, industry regulations, and quality standards. Customer Focus: • Develop and maintain strong relationships with key customers and stakeholders. • Handle escalated customer inquiries and complaints to ensure customer satisfaction. • Utilize customer feedback to improve sales approaches and service delivery. Reporting & Analysis: • Prepare regular sales reports and present findings to senior leadership. • Analyze market trends and competitor activities to identify new sales opportunities. • Use data-driven insights to make informed decisions and drive continuous improvement. Work Schedule • Monday through Wednesday – Required to work in-office • Thursday & Friday – Remote work option available • Potential to be on call on Saturdays as needed. Qualifications • Bachelor’s degree in business administration, Marketing, or a related field (preferred but not required). • 1-3 years of proven experience as a sales Manager or similar role in a call center or Inside Sales environment. • Strong leadership and team management skills. • Excellent communication, interpersonal, and negotiation skills. • Proficiency in call center software and CRM systems (e.g., HubSpot or similar preferred). • Ability to analyze data and make strategic decisions. • Results-oriented with a track record of achieving sales targets. • Ability to work under pressure and handle challenging situations. Benefits • Competitive compensation package with incentive driven components, allowing you to maximize your earning through your own hard work and achievements • A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need • A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals • Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, etc.