Smart Care Equipment Solutions

Manage workforce, improve service delivery, and develop team members to ensure customer satisfaction and operational efficiency. | Experience in people management, service delivery, and customer relationship management, with a focus on team performance and operational excellence. | Join the industry leading Remco, a Smart Care Company, team as a Service Manager in the Birmingham/Pelham market. The Service Manager partners with the District Manager managing the business within a district to achieve sales and profitability budgets. They manage service delivery excellence by working directly with Service Delivery Specialist and District Managers. This individual focuses on workforce management; reviews service delivery metrics, determines root causes of customer disputes, addresses operating expense inefficiencies, and supports Service Delivery Specialist development opportunities. What You Will Do: Manage daily work force flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion Participate in new Service Delivery Specialists (SDS) on-boarding and implementing/executing a training plan Coach and empower Technicians to own their results and provides the tools and resources to achieve them Identifies the potential in an individual and aligns development activities to their abilities and talents Manage technician performance through coaching and direction under the direction of the District Manager Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets Work with Parts Department on parts issues, shipping, and delivery. Actively builds strong relationships with key stakeholders in the customer's organization Proactively works to manage customer relationships to effectively solve issues and demonstrate value What is in it For You: Utilize your managerial and leadership skills to support and lead a high-performing team Develop your skills in leading a workforce Become part of a field service support management team with advancement opportunities Competitive salary and benefits Access to best-in-class resources, and technology This position will be in Fishers, Indiana Basic Qualifications: Must meet one of the following: Associate degree and two years people management experience. A combination of Smart Care experience, people management or education experience equivalent to a Bachelor’s Degree (1.5 years’ experience = 1 year post-secondary education). Must have the following: Must be able to read and write in English Immigration sponsorship not available for this role Preferred Qualifications: Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience preferred. Prior experience monitoring/assessing performance of yourself, other individuals, and organizations to make improvements or take corrective action. Proven record of meeting customer needs, quality service delivery, meeting business objectives, and the ability to lead a field service team. Good decision-making & problem-solving skills when handling challenging situations in a fast- paced environment. About Smart Care Equipment Solutions: Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com. Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times. We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs. As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.

Manage and grow strategic accounts by developing long-term plans, building relationships, and collaborating across teams to ensure customer satisfaction and retention. | Requires 5-7+ years in national account management or related roles, experience with portals like ServiceChannel, strong analytical skills, and excellent communication. | Job Description for Strategic Account Manager - National The Strategic Account Manager (SAM) is the primary Smart Care contact for key Food Service Aggregators and Facility Service Aggregators and is responsible for making sure customer needs are being met driving retention and growth. This person will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the services which best fit the needs of the customer. This role excels at proactive communication with internal departments and external customers and works cross-functionally across Smart Care and its affiliate companies to ensure customer issues are being addressed and new opportunities are capitalized upon. This leadership role combines client relationship management with a focus on driving long-term business growth, managing multi-functional teams, and contributing to the development of company-wide strategies. To succeed in this position, candidates should have exceptional communication, problem-solving and time management skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with customers. Main Responsibilities Account strategy and execution through leading the development of long-term strategic account plans, focusing on growth, profitability and client retention. Build relationships with national customers based on trust and respect seeking to be a ‘trusted advisor’. Navigate portals and partner with internal teams for support and needs. Navigate customer organizations to build advocates and awareness across multiple functional areas and regional/local leaders. Work cross-functionally internally to resolve customer complaints / escalations and improve processes and communications to prevent future issues. Provide real-time guidance to the operations team ensuring adherence to customer requirements and service-level agreements. Analyze customer repair and maintenance data to learn more about customer needs, satisfaction, and growth opportunity areas. Assist Directors of Strategic Accounts with creating and conducting quarterly business reviews on Smart Care service performance. Collaborate with sales and marketing teams to deliver comprehensive programs. Qualifications Bachelor’s degree in business or related field. 5-7+ years of successful experience in National Account Management, Business Development or other national customer facing roles Excellent oral and written communications skills Experience working with foodservice and facilities management aggregators a plus Strong analytical and critical thinking skills with a focus on data-driven decision-making Comfort using business intelligence (BI) software to analyze customer trends and needs Effective prioritization and time management with a demonstrated sense of urgency Sales process knowledge with solid negotiation and networking skills. Capacity to influence others’ behavior through persuasive presentations, effective customer relationship development, facilitation, training and development. Results-oriented, setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success, and leveraging resources to accomplish his/her priorities. Adept at grasping, understanding, and articulating divisional/company vision. Comfortable managing under pressure and ability to successfully multitask and prioritize. Passion to win and support a diverse team. Experience with Microsoft Excel, Power Point, Sigma, a definite plus Must have experience with portals such as ServiceChannel, Corrigo, etc. This position typically involves a mix of remote work, client site visits, and attendance at industry conferences or company events. Some travel is required (25%) About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com. Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times. We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs. As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.

Diagnose, repair, and maintain commercial kitchen and refrigeration equipment, working closely with manufacturers and providing excellent customer service. | High school diploma or equivalent, 3+ years of hands-on technical experience, valid driver's license, and availability for on-call rotations. | FMS, a Smart Care company based out of Spring Hill, FL focuses on the repair of hot-side commercial kitchen equipment repair on ovens, ranges and fryers. As a growing company, we're committed to providing top-tier service while investing in our team's success. Why Join Us? • Career Growth - Achieve CFESA certifications and advance into leadership roles. • Top-Tier Benefits - Competitive pay, PTO, 401(k), and industry-leading benefits. • Equipped for Success - Service vehicle, fuel card, tablet, and the tools you need. • Supportive Culture - Ongoing training and a family-oriented environment. What You'll Do: Diagnose, repair, and maintain commercial cooking, refrigeration, and specialty equipment. Work closely with manufacturers to troubleshoot and resolve issues efficiently. Replace parts, recommend system improvements, and provide excellent customer service. Maintain safety standards, document work, and stay organized. What You Bring: ✅ Required: High school diploma or equivalent. 3+ years of hands-on technical experience (refrigeration, appliance repair, HVAC, military service, etc.). Valid driver's license with a clean record. Availability for on-call rotations (nights/weekends). ✅ Preferred: Certifications (EPA, CFESA) or technical licenses. Experience with commercial kitchen or refrigeration equipment. Independent, self-motivated work ethic. Physical Requirements: Lift up to 70 lbs., work at heights, and adapt to various environments. Ready to grow with us? Apply today and take the next step in your career! About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.

The Warehouse Specialist will be responsible for managing inventory and ensuring the efficient operation of warehouse activities. This includes receiving, storing, and distributing materials and products as needed. | Candidates should have a strong attention to detail and the ability to work in a fast-paced environment. Previous experience in warehouse operations or logistics is preferred. | About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com. Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times. We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs. As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.