Slate Auto

Build and lead the fleet customer success function, guiding accounts from onboarding through ongoing health while managing issues, pilots, and expansion opportunities. | Requires substantial B2B customer success or fleet operations experience, management experience, and preferably a bachelor's degree. | ABOUT SLATE At Slate, we’re building safe, reliable vehicles that people can afford, personalize and love—and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them. WHO WE ARE LOOKING FOR Slate is looking for a Fleet Customer Success Manager to build and lead Slate’s fleet CS function from the ground up.  Reporting to the Head of Fleet Sales, this role owns the customer experience from first vehicle demo through delivery and ongoing account health across Slate’s commercial, government, and small business fleet customers.  The ideal candidate combines deep B2B customer success or fleet operations experience with the builder instinct to design the processes, playbooks, and partnerships that don’t yet exist — and the relationship skills to make fleet managers trust Slate before, during, and after their first purchase.   WHAT YOU GET TO DO * Design the fleet onboarding framework, pilot success playbook, and account health model that will govern fleet CS operations across multiple verticals. * Define the working model with Retail CS — shared infrastructure, escalation pathways, and the boundary between fleet-specific and generalist support. * Support loaner vehicle pilot programs jointly with Sales by establishing demo success plans, which establish KPIs, track pilot engagement/performance and define issue resolution pathways in real time. * Own the first 90 days post-purchase for every fleet account — charging infrastructure coordination, vehicle upfitting, fleet management system integration, driver orientation support, and delivery logistics. * Run structured 30-day, 60-day, and 90-day post-delivery check-ins — document what is working, what is not, and what you are doing about it. * Be the single point of contact for new fleet accounts during activation — a named person who picks up, not a ticket queue. * Own issue escalation end-to-end: triage, internal coordination across product and operations, and honest customer communication with clear timelines. * Maintain a proactive check-in cadence with every active fleet account jointly with Sales —regular health reviews and renewal conversations that happen on your schedule.  Identify expansion signals — accounts growing their fleet, new use cases, locations adding vehicles — and route them to Sales with context. * Represent the voice of the fleet customer internally — bring field patterns, friction points, and product feedback into product, operations, and sales conversations.   WHAT YOU BRING TO THE TEAM * Bachelor’s degree in Business Administration, Supply Chain Management, Operations, Finance, Data Analytics or equivalent is preferred.  While a degree is preferred, we value hands-on experience and a proven track record of success as a suitable substitute and encourage candidates to apply who can demonstrate relevant and commensurate professional experience. * 8+ years in B2B customer success, enterprise account management, or fleet / commercial vehicle operations, including experience owning retention and expansion outcomes — not just satisfaction scores. * 2+ years of previous manager experience in a Customer Success capacity. * Track record of building a CS function, onboarding program, or customer success practice that did not exist before you arrived. * Experience managing complex business relationships with fleet managers, operations directors, and vehicle operators across multi-stakeholder accounts. * Familiarity with fleet operations concepts — vehicle lifecycle, TCO analysis, fleet management platforms (Samsara, Geotab, or similar) — is strongly preferred; automotive, commercial equipment, or logistics backgrounds transfer well. * EV knowledge or genuine enthusiasm for the commercial EV transition; you can walk a skeptical fleet manager through charging infrastructure, range planning, and total cost of ownership in plain language. * Clear communicator in writing and in person — your check-in emails are useful, your escalation summaries are crisp, and your internal updates are things people actually read. * Organized and systematic; you manage a growing portfolio of accounts without letting anything fall through and build processes simple enough for a future team to run. * Comfortable in a fast-paced, growth-stage environment where tools and processes are still being built rather than maintained. * Proficiency using Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint).   PHYSICAL REQUIREMENTS * Must have the ability to travel (up to 25%) to fleet customer sites, vehicle delivery events, and Slate company meetings.  There will be higher travel frequency during the December 2026 loaner launch and early 2027 delivery period. * Must have the ability to lift up to 35 pounds. * Must have the ability to stand, walk, and perform repetitive tasks for extended periods.   SALARY RANGE The compensation for this position is the range Slate reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; work location; and other relevant business and organizational factors.   Annual Base Pay Range:  $101,174 to $179,493 USD   ADDITIONAL COMPENSATION AND BENEFITS Slate offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in the equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.   WORK AUTHORIZATION REQUIREMENT Applicants must be authorized to work in the United States on a permanent basis.  We are unable to offer visa sponsorship at this time. WHY JOIN TEAM SLATE? At Slate, we’re fueled by grit, determination, and attention to detail. The start-up spirit of ingenuity and resourcefulness move our business forward. Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles. * Safety First * Delight Customers * One Team * Relentless Improvement * Fast, Frugal, and Scrappy * Respectful Collaboration * Positive Legacy WE WANT TO WORK WITH PEOPLE THAT REFLECT THE COMMUNITIES IN WHICH WE OPERATE. Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. Slate is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at slate-talent_acquisition@slate.auto.

Architect a hybrid Kubernetes platform across AWS and on-premises systems, guide the AWS foundation, establish reliability and observability practices, and mentor teams using self-service infrastructure. | Requires 10+ years in DevOps, SRE, or infrastructure engineering; deep AWS and Kubernetes expertise; strong Python and AWS CDK skills; and a relevant bachelor's degree. | ABOUT SLATE At Slate, we’re building safe, reliable vehicles that people can afford, personalize and love—and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them. Who we are looking for Slate is looking for a Staff DevOps Engineer to set the technical direction for how we build, run and operate our infrastructure, and to build a large share of it yourself. We don't separate DevOps from SRE. The team that builds the platform also runs it, carries the pager, and is accountable for its reliability. Our AWS foundation is in place: a governed multi-account environment, private connectivity between the cloud and our sites, and infrastructure as code throughout. Next is a hybrid Kubernetes platform that spans Amazon EKS and self-managed clusters in our own facilities, serving our digital, data, manufacturing and enterprise teams. You will design that platform and help ship it. This is a hands-on role. You'll lead through architecture, code and example rather than through direct reports, and you'll take your turn on call like everyone else on the team. You will report to the leader of the DevOps team and work closely with Digital, Data Engineering, IT, Manufacturing Systems and Security. The Hands-On Architect: You design systems and then build them. You're as comfortable writing a design doc as you are writing a CDK construct in Python or a Helm chart, and you can tell a platform people choose to use from one they are forced to use. The Reliability Owner: You think in SLOs and failure modes. You've been paged at 2 a.m., you've written the postmortem, and you've made sure the same thing didn't page anyone again. The Hybrid Thinker: You know when a workload belongs in the cloud and when it belongs next to the machines it talks to. You weigh latency, cost, data gravity and operational burden, and you can explain the trade-off to people who don't work in infrastructure. The Force Multiplier: You'd rather build a paved road than approve every request by hand. Other teams ship faster because of what you build and document. What you get to do Architect the Hybrid Kubernetes Platform: Define and build Slate's Kubernetes ecosystem across Amazon EKS and self-managed clusters running on virtualized infrastructure provided by our IT team. Own the reference architecture for cluster provisioning, multi-cluster management (such as Rancher), networking, identity, secrets, storage and upgrades. Set the Direction for Our AWS Foundation: Evolve our multi-account AWS environment, including account governance and guardrails, identity and access management, and the networking and DNS that connect the cloud to our sites. Decide where new workloads live and how they connect. Build the Reliability Practice: Establish our on-call rotation, SLOs and error budgets, alerting standards, incident response and blameless postmortems. Stand up the observability (metrics, logs, traces and synthetic checks) that tells us something is wrong before our users do. Enable the Teams We Serve: Partner with our Digital teams (customer-facing website and backend services), Data Engineering, Manufacturing Systems and enterprise application teams. Give them well-supported paths: CI/CD templates, deployment patterns, reusable infrastructure libraries and self-service environments. Plan for What's Next: Shape how the platform supports manufacturing and plant-floor workloads, data pipelines, and emerging AI and agentic workloads, whether each one runs on-premises or in the cloud. Build In Security and Cost Discipline: Make least-privilege access, policy guardrails, secrets management and software supply chain controls the default. Keep cloud spend visible and deliberate through tagging, right-sizing and commitment planning. Ship and Mentor: Write production infrastructure and code every week. Lead design reviews, mentor engineers on the team and across the organization, and write the documentation and runbooks that let others move without waiting on you. What you bring to the team 10+ years in DevOps, site reliability, platform or infrastructure engineering, including several years setting technical direction for production platforms. Deep AWS Expertise: Extensive hands-on experience designing and operating production AWS environments across many accounts, including multi-account governance, identity and access management, VPC networking and hybrid connectivity, DNS, EKS, containers, serverless and managed data services. An AWS Professional or Specialty certification is a plus. Kubernetes in Production, in the Cloud and On-Premises: Proven experience running Kubernetes in production on EKS and on self-managed clusters built on VMs or bare metal, including cluster lifecycle, CNI networking, ingress, storage, RBAC and upgrades. Experience with Rancher or a comparable multi-cluster management platform is a strong plus. Python and Infrastructure as Code: Strong experience with infrastructure as code; AWS CDK is strongly preferred. Our platform code is written in Python, so strong Python skills are required. You can read, understand and make targeted changes to TypeScript, which some of our application teams use. CI/CD and GitOps: Experience building delivery pipelines with GitHub Actions or similar tools, and deploying to Kubernetes with GitOps tooling (Argo CD or Flux), Helm and Kustomize. Reliability Engineering: A track record of establishing SLOs, observability (Prometheus, Grafana, OpenTelemetry, CloudWatch or similar), incident management and on-call practices, and of participating in on-call yourself. Hybrid Networking: A solid grasp of networking across cloud and on-premises environments: routing, VPN, DNS, load balancing, certificates and firewalls, and how each of them fails. Technical Leadership Without Authority: Ability to drive architectural decisions across teams you don't manage, write clear design documents, and bring skeptical stakeholders along. Startup Orientation: Comfort in a fast-moving, resource-constrained environment. You know how to ship, how to cut scope without cutting corners, and how to improve a system while it's running. Bachelor's degree in Computer Science, Engineering or a related field, or equivalent practical experience. Nice to have Exposure to manufacturing, industrial or OT environments and the constraints of running software near the plant floor. Experience running GPU, machine learning or AI and agentic workloads on Kubernetes. Familiarity with enterprise virtualization platforms such as VMware. Policy as code (OPA Gatekeeper or Kyverno), service mesh, or GitHub Enterprise administration. WORK AUTHORIZATION REQUIREMENT Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa sponsorship at this time. SALARY RANGE The compensation for this position is the range Slate reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; work location; and other relevant business and organizational factors. $155,854.00 - $233,781.00 USD Annual ADDITIONAL COMPENSATION AND BENEFITS Slate offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in the equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. WHY JOIN TEAM SLATE? At Slate, we’re fueled by grit, determination, and attention to detail. The start-up spirit of ingenuity and resourcefulness move our business forward. Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles. Safety First Delight Customers One Team Relentless Improvement Fast, Frugal, and Scrappy Respectful Collaboration Positive Legacy WE WANT TO WORK WITH PEOPLE THAT REFLECT THE COMMUNITIES IN WHICH WE OPERATE. Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. Slate is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at slate-talent_acquisition@slate.auto.

Own company-wide cybersecurity strategy and standards, lead security controls and risk management across corporate, manufacturing, and vehicle systems, and ensure regulatory readiness. | Requires a bachelor’s degree, 10+ years in information security, at least 5 years in leadership, and expertise in security frameworks, OT/manufacturing security, cloud architecture, and executive communication. | ABOUT SLATE At Slate, we’re building safe, reliable vehicles that people can afford, personalize and love—and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them. WHO WE ARE LOOKING FOR We are hiring a Director of Cybersecurity to own security and security compliance across all of Slate. This is a company-wide program, not a corporate IT function. You will set the strategy, roadmap, and standards that protect our people, our data, our factory, our customers, and the truck itself, and you will build the team and partnerships to carry it out. You will work across every part of the business: corporate IT, software engineering, enterprise systems, manufacturing systems, data, vehicle engineering, legal, finance, and our external partners. The job is to make security a capability that helps Slate ship faster and with confidence, not a gate that slows it down. You will inherit early foundations, including a team, a NIST CSF 2.0 self-assessment, a managed detection and response plan, and baseline security policies, and turn them into a mature, measurable program that holds up to auditors, regulators, partners, and the board. WHAT YOU GET TO DO Security strategy and governance. Define Slate's cybersecurity strategy, multi-year roadmap, and risk-based priorities. Own the security policy framework, risk register, and governance model. Report on security posture and risk to the CTO, executive team, and board in clear business terms, and own the security budget. Compliance and regulatory readiness. Lead Slate toward the frameworks and obligations our business will require, sequenced to match our growth: SOX IT general controls in partnership with Finance and internal audit, NIST CSF 2.0 maturity, ISO 27001 certification, PCI-DSS for payments, CCPA and state privacy laws, NIST 800-171 and CMMC for government and defense-adjacent work, and export control obligations. Own audit readiness, evidence collection, and remediation tracking. Team and culture. Recruit, lead, and develop a security team, deciding where to build in-house expertise and where to rely on partners. Run security awareness and training that people remember, and build a culture where teams bring security problems forward early. Vehicle and product cybersecurity. Partner with vehicle engineering and connected vehicle teams to stand up a Cybersecurity Management System aligned to ISO/SAE 21434 and UN R155/R156, including threat analysis and risk assessment (TARA), secure over-the-air updates, telematics and backend security, key and certificate management, and supplier cybersecurity requirements. Establish a product security incident response function and a coordinated vulnerability disclosure program and represent Slate in industry groups such as Auto-ISAC. Application and cloud security. Work with Software Engineering and DevOps to embed security into the SDLC across our consumer website, ecommerce platform, mobile app, B2B integrations, and internal applications. Set standards for threat modeling, secure code review, SAST/DAST, dependency and secrets management, and cloud security posture across AWS, Azure, and edge platforms. Drive penetration testing and remediation prioritization. Enterprise systems security. Partner with Enterprise Systems to secure ERP (SAP S/4HANA), WMS, procurement, warranty, and other business platforms. Own role design standards, segregation of duties, privileged access, and access reviews that satisfy SOX and keep financial and operational data trustworthy. Manufacturing and OT security. Partner with Manufacturing Systems, Controls, and IT Operations to secure the plant floor at Warsaw and future sites. Establish an OT security program aligned to IEC 62443, including network segmentation across ISA-95 levels, asset inventory, secure remote and vendor access, OT monitoring, and incident response plans that put safety and production uptime first. You understand that in a factory, a security control that stops the line is also an outage. Corporate and enterprise security. Own identity and access management strategy (workforce and federated customer and partner identity), endpoint and email security, vulnerability management, and security architecture for corporate infrastructure, working closely with IT Operations who run the underlying platforms and day to day. Data security and privacy. Partner with the Data team and Legal to define data classification, retention, and protection standards across our data lake house, vehicle telemetry, customer data, and manufacturing data. Ensure privacy by design for consumer and connected vehicle data and set controls for safe use of AI and LLM tools across the company. Security operations and incident response. Own detection, response, and threat intelligence. Build and exercise the incident response plan across IT, cloud, OT, and vehicle scenarios, including crisis communications, legal coordination, and regulatory notification. Track and improve detection coverage and response times. Third-party and supply chain risk. Establish a vendor security risk program covering SaaS providers, MSPs, integration partners, component suppliers, and contract manufacturers, scaled to the risk each one carries. Partnerships This role sits within the Technology organization and partners as a peer with the leaders of IT Infrastructure and Operations, Enterprise Systems, Manufacturing Systems, Software Engineering, DevOps, and Data. Outside of Technology, you will work closely with vehicle engineering, manufacturing, legal and compliance, finance and internal audit, supply chain, and customer care. Much of your impact will come through influence rather than authority, so trust, clarity, and pragmatism matter as much as technical depth. WHAT YOU BRING TO THE TEAM 10 or more years in information security or cybersecurity, with at least 5 years leading security teams or programs. Experience building or substantially maturing a security program across multiple domains, not only a single function such as SOC, GRC, or AppSec. Hands-on leadership of compliance efforts against recognized frameworks, including SOX IT general controls and at least one of ISO 27001, NIST CSF, SOC 2, or NIST 800-171. You have been through real audits and certifications. Direct experience securing manufacturing, industrial, or OT environments, or a strong working knowledge of IEC 62443, OT network segmentation, and the operational realities of a production floor. Solid technical grounding in cloud security (AWS preferred), identity and access management, application security, and security operations. Deep enough to evaluate architecture and challenge vendors, not only to manage people who do. A track record of translating risk into business terms and making pragmatic, prioritized tradeoffs in a fast-moving environment. Strong written and verbal communication, including presenting to executives and boards, and a low-ego, collaborative approach to working across departments. Preferred Automotive, EV, or connected product security experience, including ISO/SAE 21434, UN R155/R156, or a Cybersecurity Management System. Experience standing up security for a greenfield plant, a new company, or a business going through rapid scale-up. Consumer ecommerce and payments security, including PCI-DSS scoping and consumer privacy regulations. Experience with CMMC, ITAR/EAR, or government and defense contracting requirements. Familiarity with securing data platforms and AI/ML or LLM-based applications. Industry certifications such as CISSP, CISM, GICSP, or CCSP. Bachelor's degree in Computer Science, Information Security, Engineering, or a related field, or equivalent experience. Work Authorization Requirement: Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa sponsorship at this time. SALARY RANGE The compensation for this position is the range Slate reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; work location; and other relevant business and organizational factors. 144,122.74 - 240,204.56 USD Annual Base Pay Range: ADDITIONAL COMPENSATION AND BENEFITS Slate offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in the equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. WHY JOIN TEAM SLATE? At Slate, we’re fueled by grit, determination, and attention to detail. The start-up spirit of ingenuity and resourcefulness move our business forward. Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles. Safety First Delight Customers One Team Relentless Improvement Fast, Frugal, and Scrappy Respectful Collaboration Positive Legacy WE WANT TO WORK WITH PEOPLE THAT REFLECT THE COMMUNITIES IN WHICH WE OPERATE. Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. Slate is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at slate-talent_acquisition@slate.auto.