Sky Zone

Provide technical support for corporate staff and support hardware deployment and onsite IT operations. | Experience with Windows management, hardware imaging, and support, along with documentation skills. | CircusTrix dba Sky Zone IT Support Technician Full-Time Onsite in Dallas, TX ____________________ ABOUT US: As the premier leader in indoor active entertainment in the United States, CircusTrix owns, operates and franchises over 270 parks. We have over 500,000 members and more than 60 smile-inducing attractions, making it the active play destination for kids and kids at heart! We specialize in hosting the most memorable celebrations through thousands of unforgettable birthdays, team, and school parties every year and have been recognized as a top franchise organization in Franchise Times’ Top 400 and Fast & Serious lists, as well as the Entrepreneur’s Franchise 500. ____________________ JOB SUMMARY: Sky Zone is seeking a full-time IT Support Technician to join our new Dallas corporate office and support our growing IT team. Sky Zone, DEFY, and Rockin’ Jump make up the world’s largest operator of extreme recreation parks, delivering high-energy, aerial-sports experiences across the country. This role is based onsite and includes a blend of technical support, hardware deployment, and hands-on operational responsibilities. You will support corporate staff, remote employees, and park locations while also taking ownership of day-to-day IT operations in the Dallas office. QUALIFICATIONS: Technical Skills Knowledge of Windows desktop administration. Familiarity with Windows Management Instrumentation (WMI). Experience imaging, staging, and deploying hardware. Strong understanding of Microsoft 365 tools. Ability to document processes and write clear technical notes. Understanding of ticket triage and tiered support structures. Soft Skills Strong communication skills (written and verbal). High attention to detail and strong problem-solving abilities. Ability to manage workload independently in a dynamic environment. Adaptability to new tools, processes, and technology. Strong organization and follow-through. Preferred Experience Atlassian products (Jira Service Management, Jira Software, Confluence). RMM tools such as Ninja, TeamViewer, or ConnectWise. Experience with VoIP phone systems. Exposure to Agile/Scrum processes. RESPONSIBILITIES: Technical Support Serve as point of contact for IT issues for corporate staff, remote users, and park teams. Diagnose and troubleshoot common issues (desktops/laptops, printers, card readers, POS hardware, network equipment, software, etc.). Manage and escalate tickets using Jira Service Management. Provide excellent customer service with timely and clear communication. Dallas Office Onsite Support Provide daily onsite support for Dallas office employees. Support executive IT needs, including device setup, troubleshooting, and meeting readiness. Maintain IT inventory and asset tracking for the Dallas office. Oversee AV and conference room technology support. Local IT Security Hardware & Deployment Work Stage, configure, and prepare hardware for new park openings (computers, peripherals, networking equipment, POS devices). Assist with hardware shipping, receiving, and deployment logistics. Participate in IT infrastructure, hardware refresh, and rollout projects. Occasional travel to support park openings or corporate initiatives. PHYSICAL REQUIREMENTS: This position requires the ability to remain stationary at a computer desk for extended periods of time, with or without reasonable accommodation. ____________________ Compensation range is $23.00 – $28.00/hr based on qualifications and experience. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements. Application deadline: March 15, 2026 While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will continue to consider candidates until the position is filled. As a result, the posting may remain up beyond the stated deadline, but will not be removed before this date. CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members. #excl We're the world's largest brand of indoor entertainment parks. (And we invented them, it's true!) To put it another way: We're the place where nothing gets in the way of play. That means we build incredible parks that are cleaner, safer, and better designed for your family. It's everything you might want with amazing people running the show. (We even know how to get a little wildish at times.) If you're looking for the best spot to play as a family, come visit us at Sky Zone, because play rules here.

Oversee daily park operations, lead and coach staff, ensure safety and guest satisfaction, and manage operational efficiency. | Minimum 2-3 years of management experience in a high-volume, guest-facing industry, with skills in team supervision, operational oversight, and technology use. | CircusTrix dba Sky Zone Operations Manager Full-time Onsite Department: Operations Reports to: General Manager FLSA: Exempt ____________________ WHO WE ARE: At Sky Zone, our mission is to enrich lives through the power of boundless play — whether that’s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we’re proud to create experiences that reflect that purpose in everything we do. As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry. Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve. ____________________ WHO YOU ARE: You’re the glue, the guide, and the go-to. A natural leader who thrives in motion, you balance coaching with accountability and set the tone every shift. When things get busy, you stay steady supporting your team, solving problems, and making sure the energy never drops. You know how to lead from the floor and manage behind the scenes. Whether it’s creating a great schedule, coaching in real time, or stepping into the action, you bring intention, care, and hustle to everything you do. HOW YOU BRING OUR MISSION TO LIFE: Lead Daily Execution and Team Success Supervise Team Leads and frontline team members during scheduled shifts. Coach in real time to build a team culture of accountability, energy, and care. Support hiring, onboarding, and training efforts. Own Shift Flow and Operational Efficiency Oversee daily park execution — including staffing, guest flow, inventory, and cleanliness. Collaborate with the GM on labor strategy, scheduling, and safety procedures. Adapt to real-time challenges to keep operations smooth and seamless. Deliver Guest Experiences That Wow Ensure guests feel welcome, safe, and supported from check-in to check-out. Lead guest recovery when needed and train the team to respond with urgency and empathy. Support birthday parties, special events, and high-volume guest flow with confidence. Champion Safety and Brand Standards Conduct safety walkthroughs and support compliance across all park zones. Maintain clean, well-functioning facilities and hold the team to brand standards. Lead by example to create a worry-free, play-filled environment for all. WHAT YOU BRING TO THE TEAM: You’ve got the experience to lead confidently and the mindset to lead with care. We’re looking for someone who brings: Minimum of 2–3 years of formal management or supervisory experience, including direct responsibility for leading teams, ideally in a high-volume, guest-facing industry such as hospitality, entertainment, retail, fitness, or restaurants. Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time Strong communication skills, you give feedback with care, build trust quickly, and know how to coach in the moment Comfort with scheduling, labor targets, and supporting operational goals; you understand how day-to-day execution impacts the bigger picture. A hands-on leadership style, you're not above jumping in to solve a problem, run a shift, or set the tone on a busy day. Comfortable using technology and operational systems, with basic proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards; quick to learn and apply new systems in daily operations. Availability to work evenings, weekends, and holidays – when the park (and the magic) is most alive. WHY THIS ROLE MATTERS: As Operations Manager, you're the one who keeps the park in motion. You help the team thrive, support guest joy, and make sure nothing falls through the cracks. You’re a steady presence, a quick thinker, and the calm in the storm. This role is your chance to lead with energy, impact, and heart and to help build something unforgettable, one bounce at a time! ____________________ Compensation range is $55,000-$59,000 + bonus based on qualifications, experience, and performance. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements. Application deadline: February 10th, 2026 While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will consider candidates until the position is filled. CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members. We're the world's largest brand of indoor entertainment parks. (And we invented them, it's true!) To put it another way: We're the place where nothing gets in the way of play. That means we build incredible parks that are cleaner, safer, and better designed for your family. It's everything you might want with amazing people running the show. (We even know how to get a little wildish at times.) If you're looking for the best spot to play as a family, come visit us at Sky Zone, because play rules here.

Oversee daily park operations, manage staff, ensure guest satisfaction, and uphold safety standards. | Minimum 2-3 years of management experience in a high-volume, guest-facing environment, with strong communication and operational skills. | CircusTrix dba Sky Zone Operations Manager Full-time Onsite Department: Operations Reports to: General Manager FLSA: Exempt ____________________ WHO WE ARE: At Sky Zone, our mission is to enrich lives through the power of boundless play — whether that’s on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we’re proud to create experiences that reflect that purpose in everything we do. As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry. Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger. Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve. ____________________ WHO YOU ARE: You’re the glue, the guide, and the go-to. A natural leader who thrives in motion, you balance coaching with accountability and set the tone every shift. When things get busy, you stay steady supporting your team, solving problems, and making sure the energy never drops. You know how to lead from the floor and manage behind the scenes. Whether it’s creating a great schedule, coaching in real time, or stepping into the action, you bring intention, care, and hustle to everything you do. HOW YOU BRING OUR MISSION TO LIFE: Lead Daily Execution and Team Success Supervise Team Leads and frontline team members during scheduled shifts. Coach in real time to build a team culture of accountability, energy, and care. Support hiring, onboarding, and training efforts. Own Shift Flow and Operational Efficiency Oversee daily park execution — including staffing, guest flow, inventory, and cleanliness. Collaborate with the GM on labor strategy, scheduling, and safety procedures. Adapt to real-time challenges to keep operations smooth and seamless. Deliver Guest Experiences That Wow Ensure guests feel welcome, safe, and supported from check-in to check-out. Lead guest recovery when needed and train the team to respond with urgency and empathy. Support birthday parties, special events, and high-volume guest flow with confidence. Champion Safety and Brand Standards Conduct safety walkthroughs and support compliance across all park zones. Maintain clean, well-functioning facilities and hold the team to brand standards. Lead by example to create a worry-free, play-filled environment for all. WHAT YOU BRING TO THE TEAM: You’ve got the experience to lead confidently and the mindset to lead with care. We’re looking for someone who brings: Minimum of 2–3 years of formal management or supervisory experience, including direct responsibility for leading teams, ideally in a high-volume, guest-facing industry such as hospitality, entertainment, retail, fitness, or restaurants. Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time Strong communication skills, you give feedback with care, build trust quickly, and know how to coach in the moment Comfort with scheduling, labor targets, and supporting operational goals; you understand how day-to-day execution impacts the bigger picture. A hands-on leadership style, you're not above jumping in to solve a problem, run a shift, or set the tone on a busy day. Comfortable using technology and operational systems, with basic proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards; quick to learn and apply new systems in daily operations. Availability to work evenings, weekends, and holidays – when the park (and the magic) is most alive. WHY THIS ROLE MATTERS: As Operations Manager, you're the one who keeps the park in motion. You help the team thrive, support guest joy, and make sure nothing falls through the cracks. You’re a steady presence, a quick thinker, and the calm in the storm. This role is your chance to lead with energy, impact, and heart and to help build something unforgettable, one bounce at a time! ____________________ Compensation range is $55-59k + bonus opportunity, based on qualifications, experience, and performance. Full-time employees at CircusTrix enjoy a competitive benefits package including medical, dental, and vision coverage along with a 401k plan with company matching. Eligibility for 401k is based on age and tenure requirements. Application deadline: February 14, 2026 While we anticipate the application window will close on this date, Sky Zone reviews applications on a rolling basis and will consider candidates until the position is filled. CircusTrix and its brands are proud to be equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members. We're the world's largest brand of indoor entertainment parks. (And we invented them, it's true!) To put it another way: We're the place where nothing gets in the way of play. That means we build incredible parks that are cleaner, safer, and better designed for your family. It's everything you might want with amazing people running the show. (We even know how to get a little wildish at times.) If you're looking for the best spot to play as a family, come visit us at Sky Zone, because play rules here.