Skimmer

Lead and manage a small development team to build and replatform new product lines with AI-first features. | Proven technical leadership in SaaS startup with NodeJS, C#, SQL, and AI tool expertise. | Skimmer is on a mission: to modernize the pool and spa service and repair industry. We’re a private equity-backed company with 7000+ customers using Skimmer’s pool service platform to transform their businesses. But we’re not stopping there (there are over 70,000 pool service companies in this surprisingly large “niche” space). Our customers love us almost as much as we love them (check out our reviews and our NPS score of 68!) We were recently honored to join the Inc. 5000 list of fastest-growing companies, the Deloitte Fast 500, were named one of Built In Austin's Best Startups, as well as Austin's Best Places for Working Parents. We’re looking for big thinkers with small egos, so let’s dive in! Our Values: At Skimmer we: Realize our customers' success is our success. Build humble, diverse teams who have fun winning. Drive results with urgency. Who are you? / About You: Skimmer is looking for a player/coach technical leader for our newest Software development team. You will be responsible for leading a small team of developers and contributing code that builds a new product line for Skimmer. You will report to the Chief Technology Officer and partner closely with Product, Finance, Customer Success, and Support stakeholders. The New Product Development Team owns new businesses that are connected to Skimmer’s platform and mobile app. This is an exciting opportunity to use the most modern tech stack and build/improve product lines that expand Skimmer’s access to the entire pool and spa industry. The ideal candidate will have strong hands-on experience with building and replatforming complex products to delight users. As a player/coach, you will ensure technical excellence while leading a small team. Proficiency in leveraging AI tools to enhance team productivity and code quality is a significant plus. Your role is critical in ensuring secure, reliable, and compliant operations within the Skimmer platform. You will be joining a company with a collaborative culture, focus on customers, and emphasis on having a good time together! What you'll do: Lead and manage a small team of development engineers, acting as a player/coach to mentor and contribute technically. Be the internal technical expert on Skimmer's newest systems Drive the replatforming of existing features to be AI-first and interactive for our pros and their customers Utilize AI tools and best practices to maximize the productivity and efficiency of your development team. Work with our integrations team wherever possible in order to have a seamless customer experience. Your Experience: Experience in a technical leadership or player/coach role leading a development team’s prioritized workload at a SaaS startup. Proven expertise replatforming and improving existing products with a customer-first mindset. Proficiency leveraging and implementing AI tools (preferably Claude) for development productivity. Team leadership of development teams and active participation in engineering leadership teams. Expertise developing in NodeJSC# and proficient with PostgreSQLMicrosoft SQL. High emotional intelligence (EQ) and a track record of leading successful cross-functional projects. Before You Apply: Skimmer has downtown office spaces in Austin, TX and Toronto, ON, and remote-first employees around the US. Right now we can hire hybrid employees in Austin and Toronto, or remote employees in the following states: Alabama, California, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, Missouri, North Carolina, Ohio, Oregon, Rhode Island, Tennessee, Texas, and Virginia. At Skimmer we're deeply committed to building a diverse and inclusive workplace. We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. We also acknowledge that there is no “perfect” candidate - if you fulfill a few of the requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply! Benefits Competitive base pay + bonus potential Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’) Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers. Immediate access to 401(k) with company match Flexible PTO (MINIMUM of 10 days required every year) 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner Remote work friendly Comprehensive learning and development budget A manager dedicated to your development At Skimmer we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. We also acknowledge that there is no “perfect” candidate - if you fulfill the majority of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply. Skimmer has downtown office spaces in Austin, TX and Toronto, ON, and remote-first employees around the US. Right now we can hire hybrid employees in Austin and Toronto, or remote employees in the following states: Alabama, California, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, North Carolina, Ohio, Oregon, Rhode Island, Tennessee, Texas, and Virginia.

Lead cross-functional strategic initiatives including M&A, operational rigor, and value creation to support executive leadership. | Requires deep consulting and operating experience with strong commercial and financial fluency, exceptional program management, and M&A exposure. | Director, Strategy & Operations About the Position You'll act as an extension of the CFO and CEO and a close partner to the full leadership team - working alongside leaders who own their functions. The work is weighted toward strategy, M&A, exit readiness, and operational rigor, with program management as the throughline. You'll report to our CFO with a dotted line to our CEO, be involved with active strategic projects from day one, and take on more decision-making over time as context and trust build. About You: You're a strategic operator who makes complex, cross-functional work move. You've earned trust in high-stakes rooms and know how to get the right people aligned and decisions made. You may not be a finance person, you bring strong commercial and analytical instincts and are fluent with financial models. You're the person who maps the workstream before anyone else has even named the problem. You build trust quickly, operate with discretion, and have a low tolerance for things falling through the cracks. You thrive in ambiguity, move fast without creating chaos, and bring the kind of calm, clear-headed coordination that makes executives breathe easier. You're proactive, low-ego, and solutions-oriented. You hold the whole team to commitments - including the CFO and CEO - and reassess early when things slip, rather than letting missed deadlines pass quietly. What You'll Do: M&A & Integration • Project-manage active M&A end to end - diligence coordination, workstream tracking, and post-close integration - driving milestones and value capture alongside the CFO and relevant leaders • Serve as the connective tissue between deal teams and the broader organization across Legal, People, Finance, and Product - ensuring nothing gets lost in translation • Maintain centralized tracking of milestones and blockers; surface issues early and drive them to resolution Strategic Planning • Run the annual and quarterly planning cadence - structure the analysis, frame choices with the leadership team, and turn decisions into a tracked operating plan with clear owners and dates • Track progress against strategic initiatives; flag misalignment early and facilitate the right conversations to keep priorities on course • Help the leadership team think through sequencing, resourcing, and cross-functional dependencies on key initiatives Value Creation • Drive the company's value-creation roadmap, keeping cross-functional readiness work moving toward long-term goals • Keep the value creation roadmap live and visible - ensuring progress is tracked and owners are held accountable across functions Evaluation of Strategic Initiatives • Pressure-test and prioritize proposed and in-flight initiatives with their owners • Build the business cases and analysis - including new-market assessments for the CEO - that inform where the company places its bets Cross-Functional Execution • Drive the company's most important cross-functional initiatives to completion; maintain a single source of truth for top priorities with clear owners and tracked milestones • Run the leadership cadence as decision forums, not status meetings - log decisions and drive follow-through • Hold the team accountable to commitments and timelines - working alongside an empowered leadership team, not running their functions Operational Maturity • Build the reporting discipline, processes, and operating rigor that scale the business and strengthen long-term enterprise value • Tighten reporting cadence, improve KPI reliability, and catch variance-to-plan earlier What You Bring: • Deep experience spanning a structured-thinking environment (consulting, banking, corporate development, or strategy) and an operating role - you've both built the plan and run the work • AI-forward in how you work - you actively leverage and build with AI tools to move faster, think sharper, and do more with less- you love a spreadsheet, but love the power of AI-enabled tools even more. • Exceptional program management: you impose structure on ambiguity, run multiple workstreams in parallel, and keep senior stakeholders moving and accountable through structure, trust, and follow-through • Strong commercial and financial fluency - SaaS metrics, unit economics, and the levers that drive enterprise value; comfortable building a business case and setting priorities • M&A or integration exposure: diligence, integration planning, or post-merger integration • Outstanding written and verbal communication - executive-grade materials and the presence to run a room • Highly discreet with sensitive financial and strategic information; calm under pressure and comfortable operating with incomplete information Preferred Qualifications: • PE-backed or high-growth SaaS experience • Exposure to a full M&A or transaction lifecycle • Vertical SaaS or field-service / SMB software background • Familiarity with the reporting, planning, and exit-readiness expectations that come with a PE sponsor Benefits • Competitive base pay + bonus potential • Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents') • Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers. • Immediate access to 401(k) with company match • Flexible PTO (MINIMUM of 10 days required every year) • 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner • Remote work friendly • Comprehensive learning and development budget • A manager dedicated to your development We also acknowledge that there is no "perfect" candidate - if you fulfill the majority of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply. Skimmer has downtown office spaces in Austin, TX and Toronto, ON, and remote-first employees around the US. Right now we can hire hybrid employees in Austin and Toronto, or remote employees in the following states: Alabama, California, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, North Carolina, Ohio, Oregon, Rhode Island, Tennessee, Texas, and Virginia.

Lead and mentor a development team while building and maintaining partner integrations including embedded financial products. | Tenured technical leader with strong API integration experience, proficiency in C# and SQL, and experience with embedded financial products or similar offerings. | Skimmer is on a mission: to modernize the pool and spa service and repair industry. We’re a private equity-backed company with 6000+ customers using Skimmer’s pool service platform to transform their businesses. But we’re not stopping there (there are over 70,000 pool service companies in this surprisingly large “niche” space). Our customers love us almost as much as we love them (check out our reviews and our NPS score of 68!) We were recently honored to join the Inc. 5000 list of fastest-growing companies, the Deloitte Fast 500, were named one of Built In Austin's Best Startups, as well as Austin's Best Places for Working Parents. We’re looking for big thinkers with small egos, so let’s dive in! Our Values: At Skimmer we • Realize our customers' success is our success. • Build humble, diverse teams who have fun winning. • Drive results with urgency. • Earn trust through transparent communication. Before applying, please review the below Required Locations for remote and hybrid employment at Skimmer: Skimmer has downtown office spaces in Austin, TX and Toronto, ON, and remote-first employees around the US. Right now we can hire hybrid employees in Austin and Toronto, or remote employees in the following states: Alabama, California, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, Missouri, North Carolina, Ohio, Oregon, Rhode Island, Tennessee, Texas, and Virginia. About the position: Skimmer is looking for a player/coach technical leader to guide our Embedded Software Development team. You’ll lead a small team while contributing code that expands our platform through partner integrations, including embedded financial products and other third-party offerings that make Skimmer more valuable for customers. This team owns the partner integration and enablement processes for the Skimmer platform and mobile app. Skimmer has a team that owns the customer facing API and middleware tools. This team specifically owns partner integrations that are deeply integrated into Skimmer. Many of these partners will be tightly integrated into the interface for financial services we resell. You’ll report to the VP of Engineering and work closely with Product, Finance, Customer Success, and Support. What you’ll do: • Lead and mentor a small team of development engineers while contributing technically as a player/coach. • Serve as the internal technical expert on Skimmer’s partner integration architecture, including embedded financial products and third-party offerings. • Drive evaluation, integration, and ongoing support for embedded products to ensure reliability, data accuracy, and a seamless customer experience. • Build and maintain secure APIs, webhooks, middleware, and integration patterns for partner functionality. • Partner on vendor selection and technical due diligence for prospective integration partners. • Use AI tools and best practices to improve team productivity and code quality. • Own security, compliance, and data privacy considerations across partner integrations. First 90 days • Lead the build-out of the first embedded financial product integration with Product and the selected partner. • Define a reusable integration framework for auth, webhooks, retries, monitoring, and data sync. • Review and strengthen the security, compliance, and data-sharing posture for third-party integrations. What you bring: • Tenured experience leading a development team in a technical leadership or player/coach role at a SaaS startup. • Strong hands-on experience building API-based, real-time integrations for SaaS products. • Deep knowledge of REST APIs, webhooks, OAuth, retries, idempotency, monitoring, and failure handling. • Experience with embedded financial products or similar third-party offerings is a strong plus. • Proficiency using AI tools, preferably Claude, to improve development productivity. • Strong development experience in C# and Microsoft SQL. • Strong business judgment and understanding of privacy, compliance, and partner risk. • High EQ and a track record of leading cross-functional work successfully. Benefits • Competitive base pay + bonus potential • Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’) • Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers. • Immediate access to 401(k) with company match • Flexible PTO (MINIMUM of 10 days required every year) • 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner • Remote work friendly • Comprehensive learning and development budget • A manager dedicated to your development At Skimmer we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. We also acknowledge that there is no “perfect” candidate - if you fulfill the majority of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply.

Lead product roadmap development and manage full product lifecycle from discovery to iteration. | Proven experience leading end-to-end product development in high-growth SaaS with AI-forward tools. | Skimmer is on a mission: to modernize the pool and spa service and repair industry. We’re a private equity-backed company with 7000+ customers using Skimmer’s pool service platform to transform their businesses. But we’re not stopping there (there are over 70,000 pool service companies in this surprisingly large “niche” space). Our customers love us almost as much as we love them (check out our reviews and our NPS score of 68!) We were recently honored to join the Inc. 5000 list of fastest-growing companies, the Deloitte Fast 500, were named one of Built In Austin's Best Startups, as well as Austin's Best Places for Working Parents. We’re looking for big thinkers with small egos, so let’s dive in! Our Values: At Skimmer we Realize our customers' success is our success. Build humble, diverse teams who have fun winning. Drive results with urgency. Earn trust through transparent communication. Who are you? / About You We are seeking an experienced Senior Product Manager to lead the continued development and evolution of our product roadmap. As a product leader, you will shape the roadmap, partner cross-functionally, and drive delivery of customer value in order to help pool professionals manage their daily work in the field and grow their business. You’ll work closely with design, engineering, customer success, and leadership to continue to grow our world-class platform. Ensuring that it remains intuitive, reliable, and indispensable to our users. You will own the full lifecycle of product development, from discovery to delivery and adoption to iteration. Reporting to the VP of Product, this role can be in Austin, TX or remote. What you'll do Own the product vision and strategy, aligning it with Skimmer’s overall business goals and user needs. Define and prioritize the roadmap, collaborating with stakeholders to balance innovation, tech debt, and user feedback. Lead product discovery efforts, including user research, customer interviews, and prototype testing to identify new opportunities and refine existing features. Write clear, actionable requirements for design and engineering, and manage sprint cycles with an eye toward fast, high-quality execution. Analyze product usage and customer feedback to measure success, validate decisions, and iterate as needed. Act as a domain expert, keeping tabs on industry trends, emerging technologies, and competitor offerings. Ensure a cohesive, delightful customer experience that supports Skimmer’s mission and brand. What Performance Looks Like Within your first 3 months you will analyze and assess customer needs around our products and translate those into roadmap and business requirements for our UX and engineering team. You’ll have a deep understanding of our current web and mobile platforms and roadmap. You will interact with our customers and will lead efforts to ensure customer experience remains the best in the industry. Your Experience Experience leading development teams building native web applications including taking at least one product from concept-to-launch successfully. Proven success leading end-to-end product development in a high-growth SaaS or tech environment. Strong user empathy with a passion for field-focused design and a deep understanding of UX best practices. Excellent communication and collaboration skills, with the ability to influence and inspire across teams. AI-forward product manager who has utilized tools like Claude, ChatGPT, Replit, V0, or similar to help accelerate product development. Experience with common tools like Figma, Sketch, Azure Dev Ops, Notion, Jira, Mixpanel, and Pendo, and similar platforms. Familiarity with agile methodologies and a data-informed mindset. Bonus: Experience in vertical SaaS or field service software. Benefits Competitive base pay + bonus potential Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’) Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers. Immediate access to 401(k) with company match Flexible PTO (MINIMUM of 10 days required every year) 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner Remote work friendly Comprehensive learning and development budget A manager dedicated to your development At Skimmer we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. We also acknowledge that there is no “perfect” candidate - if you fulfill the majority of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply.

Own the full sales cycle for integrated payments solutions including customer outreach, discovery, tailored demos, closing deals, and pipeline management. | 3+ years SaaS or fintech sales experience with proven quota attainment, CRM proficiency, strong communication, organizational skills, and ability to manage pipeline in a fast-paced environment. | Skimmer is on a mission: to modernize the pool and spa service and repair industry. We’re a private equity-backed company with 7000+ customers using Skimmer’s pool service platform to transform their businesses. But we’re not stopping there (there are over 70,000 pool service companies in this surprisingly large “niche” space). Our customers love us almost as much as we love them (check out our reviews and our NPS score of 68!) We were recently honored to join the Inc. 5000 list of fastest-growing companies, the Deloitte Fast 500, were named one of Built In Austin's Best Startups, as well as Austin's Best Places for Working Parents. We’re looking for big thinkers with small egos, so let’s dive in! Our Values: At Skimmer we Realize our customers' success is our success. Build humble, diverse teams who have fun winning. Drive results with urgency. Earn trust through transparent communication. Who are you? We’re looking for an Account Executive (Fintech) who is a proven salesperson with at least three years of experience, ideally in SaaS, fintech, or payments, who thrives in full-cycle selling—sourcing, qualifying, and closing deals end-to-end. You’re naturally curious with strong discovery and analytical skills, and you know how to translate customer needs into clear solutions. Strong organizational skills and pipeline discipline are a must, and experience with HubSpot or another CRM will help you hit the ground running. You’re not afraid to pick up the phone and you believe that making an extra 5 calls is the difference between hitting and missing quota. Above all, you’re a kind human who easily adapts to change and embraces the opportunity to help shape how we sell and scale new financial products. The Team The payments team today is 4 team members reporting to the Manager of Account Management. All team members are remote and you will be joining a company with a collaborative culture, focus on customers, and emphasis on having a good time together! 🏊 What you'll do: As an Account Executive (Fintech) at Skimmer, you’ll own the full cycle of selling our integrated payments solution and future financial products. Your work will span three core areas: 1. Customer Outreach & Discovery Engage and qualify leads—both new and existing Skimmer customers. Drive high-impact discovery conversations that dig beneath the surface to uncover core pain points, goals, and opportunities, recognizing that discovery is the most critical stage of the buying process. 2. Sales Execution Deliver powerful, tailored demonstrations of our payments solution with the explicit goal of attaching payments to every customer account. Act as a business consultant—analytically connecting customer pain points to our solutions, aligning stakeholders, and uncovering needs customers may not even realize they have. Own the sale from start to finish: handle objections with creativity and confidence, involve the right decision-makers, and relentlessly drive toward closing deals, with average deal sizes ranging from 60k - 1M+ annually 3. Pipeline Growth & Management Proactively build and manage a disciplined pipeline of opportunities. Collaborate closely with sales, customer success, and marketing teams to strategically drive pipeline growth, improve execution, and share insights that fuel team success. Move deals forward with precision and urgency, ensuring every stage of the pipeline contributes to the ultimate goal of attaching payments and financial products to customer accounts. Your Experience: Full lifecycle B2B SaaS sales experience with consistent quota attainment or overachievement Proven ability to prospect, qualify, and close deals end-to-end Proficiency with CRM systems (HubSpot preferred) and sales tools Exceptional written and verbal communication skills; able to build rapport across all levels of an organization Strong organizational skills with the ability to manage time, pipeline, and priorities in a fast-paced environment Analytical, resourceful, and creative in solving problems and overcoming objections Bonus Points: Previous experience selling vertical SaaS products to service-based businesses or field service management software Knowledge of the pool service industry or related home service businesses Sales experience selling in Financial Services, specifically billing modules Benefits Competitive base pay + bonus potential Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’) Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers. Immediate access to 401(k) with company match Flexible PTO (MINIMUM of 10 days required every year) 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner Remote work friendly Comprehensive learning and development budget A manager dedicated to your development At Skimmer we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. We also acknowledge that there is no “perfect” candidate - if you fulfill the majority of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply.

The Onboarding Specialist will own the complete onboarding journey for new customers, ensuring they achieve key activation milestones within their first 30 days. They will design scalable processes and conduct personalized onboarding sessions to drive software adoption. | Candidates should have experience in customer onboarding or account management, with a proven track record of managing high-volume customer relationships. Strong communication skills and the ability to explain technical concepts to non-technical users are essential. | Key Responsibilities Customer Onboarding & Activation Own the complete onboarding journey for new customers Design and execute scalable onboarding processes that drive rapid software adoption Conduct personalized onboarding sessions, training calls, and product demonstrations Create customized success plans for each customer based on their business needs Monitor customer progress and proactively address barriers to adoption Ensure customers achieve key activation milestones within their first 30 days Relationship Building & Communication Serve as the primary point of contact for new customers during their critical first month Build strong, trust-based relationships with pool service professionals Provide exceptional customer service and technical support throughout the onboarding process Communicate regularly with customers via phone, email, video calls, and in-app messaging Gather customer feedback and relay insights to product and engineering teams Process Optimization & Scaling Continuously improve onboarding processes to maximize efficiency and customer outcomes Develop and maintain onboarding resources, templates, and documentation Create scalable training materials and self-service resources Track and analyze onboarding metrics to identify areas for improvement Collaborate with cross-functional teams to enhance the customer experience Customer Success & Retention Drive customer activation and ensure customers realize value quickly Identify at-risk customers and implement retention strategies Facilitate smooth handoffs to the ongoing customer success team Maintain detailed customer records and progress tracking in CRM systems Qualifications Required Experience Experience in customer onboarding, customer success, or account management Proven track record of managing high-volume customer relationships (20+ accounts) Experience with SaaS platforms and software adoption strategies Strong background in customer-facing roles with emphasis on education and training Demonstrated independence in managing customer projects and relationships Essential Skills Exceptional communication skills (verbal, written, and presentation) Ability to explain technical concepts to non-technical users Strong organizational skills with ability to manage multiple customer journeys simultaneously Problem-solving mindset with proactive approach to customer challenges Proficiency with CRM systems, customer success platforms, and productivity tools Preferred Qualifications Experience in B2B SaaS onboarding or implementation roles Background in service industry or small business software Knowledge of pool service industry (a plus, but not required) Experience with customer success metrics and analytics tools Project management or process improvement experience Benefits Competitive base pay + bonus potential Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’) Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers. Immediate access to 401(k) with company match Flexible PTO (MINIMUM of 10 days required every year) 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner Remote work friendly Comprehensive learning and development budget A manager dedicated to your development At Skimmer we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. We also acknowledge that there is no “perfect” candidate - if you fulfill the majority of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply.