Skimmer

Own the full sales cycle for integrated payments solutions including customer outreach, discovery, tailored demos, closing deals, and pipeline management. | 3+ years SaaS or fintech sales experience with proven quota attainment, CRM proficiency, strong communication, organizational skills, and ability to manage pipeline in a fast-paced environment. | Skimmer is on a mission: to modernize the pool and spa service and repair industry. We’re a private equity-backed company with 7000+ customers using Skimmer’s pool service platform to transform their businesses. But we’re not stopping there (there are over 70,000 pool service companies in this surprisingly large “niche” space). Our customers love us almost as much as we love them (check out our reviews and our NPS score of 68!) We were recently honored to join the Inc. 5000 list of fastest-growing companies, the Deloitte Fast 500, were named one of Built In Austin's Best Startups, as well as Austin's Best Places for Working Parents. We’re looking for big thinkers with small egos, so let’s dive in! Our Values: At Skimmer we Realize our customers' success is our success. Build humble, diverse teams who have fun winning. Drive results with urgency. Earn trust through transparent communication. Who are you? We’re looking for an Account Executive (Fintech) who is a proven salesperson with at least three years of experience, ideally in SaaS, fintech, or payments, who thrives in full-cycle selling—sourcing, qualifying, and closing deals end-to-end. You’re naturally curious with strong discovery and analytical skills, and you know how to translate customer needs into clear solutions. Strong organizational skills and pipeline discipline are a must, and experience with HubSpot or another CRM will help you hit the ground running. You’re not afraid to pick up the phone and you believe that making an extra 5 calls is the difference between hitting and missing quota. Above all, you’re a kind human who easily adapts to change and embraces the opportunity to help shape how we sell and scale new financial products. The Team The payments team today is 4 team members reporting to the Manager of Account Management. All team members are remote and you will be joining a company with a collaborative culture, focus on customers, and emphasis on having a good time together! 🏊 What you'll do: As an Account Executive (Fintech) at Skimmer, you’ll own the full cycle of selling our integrated payments solution and future financial products. Your work will span three core areas: 1. Customer Outreach & Discovery Engage and qualify leads—both new and existing Skimmer customers. Drive high-impact discovery conversations that dig beneath the surface to uncover core pain points, goals, and opportunities, recognizing that discovery is the most critical stage of the buying process. 2. Sales Execution Deliver powerful, tailored demonstrations of our payments solution with the explicit goal of attaching payments to every customer account. Act as a business consultant—analytically connecting customer pain points to our solutions, aligning stakeholders, and uncovering needs customers may not even realize they have. Own the sale from start to finish: handle objections with creativity and confidence, involve the right decision-makers, and relentlessly drive toward closing deals, with average deal sizes ranging from 60k - 1M+ annually 3. Pipeline Growth & Management Proactively build and manage a disciplined pipeline of opportunities. Collaborate closely with sales, customer success, and marketing teams to strategically drive pipeline growth, improve execution, and share insights that fuel team success. Move deals forward with precision and urgency, ensuring every stage of the pipeline contributes to the ultimate goal of attaching payments and financial products to customer accounts. Your Experience: Full lifecycle B2B SaaS sales experience with consistent quota attainment or overachievement Proven ability to prospect, qualify, and close deals end-to-end Proficiency with CRM systems (HubSpot preferred) and sales tools Exceptional written and verbal communication skills; able to build rapport across all levels of an organization Strong organizational skills with the ability to manage time, pipeline, and priorities in a fast-paced environment Analytical, resourceful, and creative in solving problems and overcoming objections Bonus Points: Previous experience selling vertical SaaS products to service-based businesses or field service management software Knowledge of the pool service industry or related home service businesses Sales experience selling in Financial Services, specifically billing modules Benefits Competitive base pay + bonus potential Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’) Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers. Immediate access to 401(k) with company match Flexible PTO (MINIMUM of 10 days required every year) 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner Remote work friendly Comprehensive learning and development budget A manager dedicated to your development At Skimmer we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. We also acknowledge that there is no “perfect” candidate - if you fulfill the majority of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply.

The Onboarding Specialist will own the complete onboarding journey for new customers, ensuring they achieve key activation milestones within their first 30 days. They will design scalable processes and conduct personalized onboarding sessions to drive software adoption. | Candidates should have experience in customer onboarding or account management, with a proven track record of managing high-volume customer relationships. Strong communication skills and the ability to explain technical concepts to non-technical users are essential. | Key Responsibilities Customer Onboarding & Activation Own the complete onboarding journey for new customers Design and execute scalable onboarding processes that drive rapid software adoption Conduct personalized onboarding sessions, training calls, and product demonstrations Create customized success plans for each customer based on their business needs Monitor customer progress and proactively address barriers to adoption Ensure customers achieve key activation milestones within their first 30 days Relationship Building & Communication Serve as the primary point of contact for new customers during their critical first month Build strong, trust-based relationships with pool service professionals Provide exceptional customer service and technical support throughout the onboarding process Communicate regularly with customers via phone, email, video calls, and in-app messaging Gather customer feedback and relay insights to product and engineering teams Process Optimization & Scaling Continuously improve onboarding processes to maximize efficiency and customer outcomes Develop and maintain onboarding resources, templates, and documentation Create scalable training materials and self-service resources Track and analyze onboarding metrics to identify areas for improvement Collaborate with cross-functional teams to enhance the customer experience Customer Success & Retention Drive customer activation and ensure customers realize value quickly Identify at-risk customers and implement retention strategies Facilitate smooth handoffs to the ongoing customer success team Maintain detailed customer records and progress tracking in CRM systems Qualifications Required Experience Experience in customer onboarding, customer success, or account management Proven track record of managing high-volume customer relationships (20+ accounts) Experience with SaaS platforms and software adoption strategies Strong background in customer-facing roles with emphasis on education and training Demonstrated independence in managing customer projects and relationships Essential Skills Exceptional communication skills (verbal, written, and presentation) Ability to explain technical concepts to non-technical users Strong organizational skills with ability to manage multiple customer journeys simultaneously Problem-solving mindset with proactive approach to customer challenges Proficiency with CRM systems, customer success platforms, and productivity tools Preferred Qualifications Experience in B2B SaaS onboarding or implementation roles Background in service industry or small business software Knowledge of pool service industry (a plus, but not required) Experience with customer success metrics and analytics tools Project management or process improvement experience Benefits Competitive base pay + bonus potential Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’) Fantastic culture with a very strong eNPS- we work hard, celebrate wins, and learn as we go to always be improving to benefit our customers. Immediate access to 401(k) with company match Flexible PTO (MINIMUM of 10 days required every year) 12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner Remote work friendly Comprehensive learning and development budget A manager dedicated to your development At Skimmer we are deeply committed to building a diverse and inclusive workplace (it’s in our values). We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. We also acknowledge that there is no “perfect” candidate - if you fulfill the majority of these requirements, believe this is a role you would be excited about on a daily basis, and resonate with our culture, we encourage you to apply.