SiriusXM

Contribute to design of features across multiple platforms, create user flows, wireframes, prototypes, and participate in design reviews. | Enrolled in a relevant university program, strong portfolio, experience with design tools like Figma, and interest in digital product design. | Who We Are SiriusXM and its brands (Pandora, SXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories, and music they love wherever they are. This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds, and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day. SiriusXM SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM’s platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company’s advertising sales organization, which operates as SXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers. How You’ll Make An Impact We are excited to offer a Summer Internship opportunity on our Core Listener – Streaming Design team, which shapes the SiriusXM listening experience across mobile, tablet, desktop, TV, and in-car platforms (including CarPlay and Android Auto), where attention and context matter. As a Product Design Intern, you’ll contribute to real design work that explores how listeners discover, engage with, and build deeper connections to the content they love. You’ll collaborate closely with experienced product designers and cross-functional partners, while building your skills in interaction design, visual design, prototyping, and storytelling. This role is especially well suited for someone excited about designing for: • Live audio experiences • Fan engagement and fandom • Cross-platform journeys (e.g., connecting in-car and mobile experiences) • Emerging patterns in streaming, media, and entertainment products What Success Looks Like By the end of the internship, you will have owned a clearly scoped design problem and delivered a portfolio-ready case study. This includes framing the problem, exploring and prototyping solutions, incorporating feedback or lightweight testing, and clearly articulating what you learned and what you would recommend next. Success in this role is about demonstrating strong product thinking, sound judgment, and the ability to work effectively within real-world constraints. What You’ll Do • Own and drive the design of a scoped feature or experience across the SiriusXM streaming app (mobile, desktop, TV, and web). • Lead early-stage exploration for concepts tied to strategic themes such as liveness, fandom, and personalized discovery. • Create user flows, wireframes, high-fidelity UI, and interactive prototypes to support decision-making and learning. • Participate in design critiques, feedback sessions, and cross-team reviews. • Conduct lightweight competitive analysis, experience audits, and synthesize findings into clear design insights. • Collaborate with product managers, engineers, and fellow designers to understand constraints and opportunities. • Design within an established design system, using components intentionally and proposing improvements when patterns fall short. • Help craft clear design narratives and presentations to communicate ideas effectively. • Learn alongside a thoughtful, supportive team that genuinely cares about both the work and the people doing it. • Share your passions (music or otherwise) with your teammates. It’s certainly not a requirement to be obsessed with music but many of us are and we love beginning meetings with “walk-up songs” and discussing our favorite new releases. Others on the team regularly share their love of video games, the outdoors, local food scenes, and more. What You’ll Learn • How product design works in a real-world, cross-platform environment • How to design within complex ecosystems (streaming, content discovery, live media) • How to take a concept from idea → flow → prototype → validation → presentation • How designers collaborate with product and engineering partners • How to balance creative exploration with practical product thinking You’ll be supported by experienced designers who will provide mentorship, regular feedback, and guidance throughout the internship. What You’ll Need • Internships are open to current students enrolled at a university (those graduating by May 2027 are preferred) and recent graduates who graduated within the 12-month period prior to the start of the internship majoring in Design, Human-Computer Interaction, UX/UI, Digital Media, or related fields • A strong portfolio showcasing design thinking, process, and craft. We look for clear problem framing, decisions, and learning. Student projects are absolutely welcome. • Experience with design tools such as Figma, Sketch, Adobe XD, or similar • Strong organizational skills, attention to detail, time management, and the ability to maintain organized documentation and processes are essential. • Excellent collaboration and communication skills and the ability to communicate ideas clearly and participate in constructive feedback conversations. • Keen interest in interaction design, visual UI, and digital product experiences • Adaptability, eagerness to learn, curiosity, and comfort working through ambiguity are key to a successful internship with us. • Passion for music, media, technology, or entertainment is a plus. Experience designing for constrained environments (such as automotive, accessibility-focused, or attention-limited contexts) is also a plus. • Familiarity with AI-assisted design workflows (such as using AI for ideation, research synthesis, or exploration) is a plus. We value thoughtful judgment and transparency in how these tools are used. • Must have legal right to work in the U.S. At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be $37-40/hr and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply. Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice. R-2026-01-122

Handle incoming customer calls including emergency situations, provide technical support, enroll customers in subscription services, and maintain high customer satisfaction. | 1-2 years customer service experience, high school diploma, strong communication and multitasking skills, ability to work remotely with a dedicated workspace and reliable internet. | Who We Are SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories, and music they love wherever they are. This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day. SiriusXM Connect SiriusXM Connect (SiriusXM CV) is a leading provider of connected services to vehicle manufacturers, delivering one of the most broadly adopted connected vehicle platforms in North America for the last 25 years. Named the 2020 Company of the Year in the Telematics Industry by Frost & Sullivan, we provide safety, security, and convenience services to millions of vehicle owners across major automotive brands. Our teams are continuously working to develop leading-edge technology that can not only add convenience to the daily lives of so many drivers across the country but our advancements in safety and security could also help save their lives. How You’ll Make An Impact If you are looking for an opportunity to help people, through this position you can fuel this passion by providing vehicle owners convenience, safety, and security services which can help save lives. You will accomplish this by managing incoming customer calls from landline and in-vehicle applications. These calls will include automatic collision notifications, emergency situations, stolen vehicle location requests, points of interest destinations, roadside assistance, remote phone applications troubleshooting, or general customer service. You may also be asked to enroll customers’ subscription packages with the main objective to retain, sign up, or downgrade/upgrade subscription services. What You’ll Do • Answer a mix of incoming calls including those involving emergency situations. • Obtain critical information within active emergency situations, including location, details of the incident, injuries, and other potential medical conditions. • Work with emergency response centers such as police, fire, and EMS to assist with emergency response dispatch. • Work effectively under pressure and time constraints in a fast-paced environment. • Consistently utilize effective communication, knowledge retention and recall, speed and efficiency, creative problem solving, emotional stability, and empathy. • Approach service and retention with integrity, compassion, and perseverance. • Connect and build rapport with a variety of customer types by using common courtesy, creating empathy, actively listening, educating, and offering solutions which caters to our customers’ needs. • Diffuse high-tension situations as the need arises and go above and beyond to create resolutions to issues and customer complaints. • Utilize multiple systems and various tools available to stay abreast of changes and new information. This is key to assist customers correctly and appropriately. • Guide customers effectively and efficiently through technical application challenges and solutions. • Consistently achieve KPI call center metrics such as Call Quality, Schedule Adherence, Schedule Conformance, Attendance, and Average Handle Time. • Work on additional assignments/department initiatives as needed. • Attend additional training as needed to support evolving business needs. What You’ll Need • 1-2 years of customer service experience, preferably in a contact center environment. • High school diploma or GED. • Ability to deliver Customer Service Excellence, Quality Assurance, Average Call Duration, productivity, and attendance targets. • Ability to drive customer retention through a proactive service and solution approach on every call. • Interpersonal skills and ability to interact and work with employees at all levels and customers of all types. • Excellent verbal communication and active listening skills. • Ability to project a professional image over the phone through excellent phone etiquette. • Ability to remain calm and composed in stressful situations. • Ability to work independently and in a team environment. • Ability to work under close supervision. • Strong attention to detail, time management and decision-making skills. • Commitment to “internal client” and customer service principles. • Ability to handle multiple tasks in a fast-paced environment while meeting performance expectations. • Ability to work a flexible schedule as business needs dictate. • Technical aptitude to navigate multiple systems simultaneously. • Must have a dedicated home workspace that is distraction free with required internet service capabilities that sustain a consistent hardwired ethernet connection. • Knowledge of MS-Office Suite (Word & Outlook). • Strong computer skills and minimum typing speed of 30 wpm is required. The ability to talk and type will be key to meeting production goals. • Solid math skills. • Must have legal right to work in the U.S. What’s in it for you?!: • No daily commute and gasoline expense. • Monthly $50 internet service reimbursement. • Multiple medical insurance coverage options effective on your first day of employment. • Dental and vision insurance coverage. • Pet insurance. • Identity Protection insurance. • Paid Time Off program. • Health Advocacy program. • Wellness and Mental Health Services. • Free SiriusXM and Pandora Subscription and SiriusXM radio device discounts. • Discount programs for auto, computer hardware, entertainment venues, hotels, loan programs, AT&T, Microsoft products, LG appliances and more! • Shift Differential At SiriusXM, we carefully consider a wide range of factors when determining compensation. The starting rate for this position will be $18/hour + monthly performance-based bonus. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply. Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism, and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice. As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice. CVCC-2025-RC