SiriusXM

Manage people relations cases, support managers on employee matters, and assist with performance management and accommodations. | 2+ years HR experience with employee relations, performance management, and compliance knowledge. | Who We Are SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are. This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day. SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM’s platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company’s advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through SiriusXM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers. How You'll Make An Impact The People Relations Partner is a hands-on role responsible for supporting the daily operations of the People Relations function while also serving as a key point of contact for team members and managers on day-to-day people matters. This role blends team member-facing support with operational execution, helping to ensure a consistent, fair, and positive team member experience across the organization. Reporting to the Senior Director, People + Culture Business Partner & People Relations, this position partners closely with People & Culture Business Partners (PCBPs) to execute people processes, manage people relations matters, and support broader People & Culture initiatives. The role requires strong judgment, discretion, and the ability to navigate sensitive situations while maintaining a high level of service and responsiveness. What You’ll Do People Relations Case & Operations Support • Manage day-to-day people relations matters including accommodations, performance management support, and general team member concerns • Document and track case progress, ensuring timely and accurate resolution • Maintain confidentiality and ensure compliance in all case management activities • Escalate complex or high-risk concerns to the Senior Director, People +Culture Business Partner & People Relations Team Member Support & People Partnering • Serve as a primary point of contact for team members and managers on day-to-day people matters, providing guidance on policies, performance, and workplace practices, and reinforcing consistent application of People & Culture programs across teams • Provide guidance and coaching to managers on team member concerns, performance conversations, and team dynamics • Partner with PCBPs to support client groups through execution of people programs and initiatives, people relations support, and day-to-day team member guidance • Reinforce consistency in application of policies, processes, and practices across teams Exit Interviews & Offboarding Insights • Conduct exit interviews (Senior Manager level and below; others on a case by case basis) across all departments • Partner with People Analytics to track and summarize trends and themes • Elevate notable insights to People Relations leadership and PCBPs • Support retention and culture initiatives based on feedback and data Performance Management Support • Guide managers through initial stages of performance documentation and conversations • Track performance-related cases and flag potential escalations • Ensure alignment with established processes and standards • Support consistency across departments by reinforcing tools and resources Accommodations Management • Manage intake, documentation, and tracking of accommodation requests • Partner with PCBPs to ensure appropriate approvals and implementation • Monitor cases for consistency, compliance, and timely resolution • Escalate complex or sensitive situations as needed Policy, Process & Project Support • Assist in maintaining and updating People Relations policies and processes • Support creation of manager resources (guides, FAQs, templates) • Assist with communication efforts related to policies, processes, and expectations • Contribute to People Relations and People + Culture initiatives and projects, including coordinating with Centers of Excellence (e.g., Talent Acquisition, Compensation, Immigration Support, People Operations) to support day-to-day follow ups, reporting needs, and program execution • Identify opportunities to improve processes, efficiency, and consistency What You’ll Need • Bachelor’s degree or equivalent combination of education and experience • 2+ years of experience in Employee Relations, HR Generalist, or similar HR role • Experience supporting managers with performance management and employee relations matters • Familiarity with compliance and regulatory requirements related to accommodations and workplace policies • Strong attention to detail with the ability to manage multiple cases and priorities • Excellent communication and interpersonal skills, with the ability to handle sensitive situations with professionalism and empathy • Demonstrated ability to maintain confidentiality, sound judgment, and integrity • Customer-service mindset with a proactive, solution-oriented approach • Ability to work independently while collaborating closely with cross-functional partners At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $59,100 to $85,161 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply. Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice. R-2026-05-37

Manage cross-functional teams to deliver large-scale omni channel contact center programs on time and within budget. | 5+ years in program/project management with omni channel contact center focus, PMP or Agile certification, and strong stakeholder collaboration skills. | This a Full Remote job, the offer is available from: Florida (USA), New Jersey (USA), Virginia (USA) Responsibilities: Who We Are: SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are. This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day. SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM’s platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company’s advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through SiriusXM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers. How you’ll make an impact: As the Manager, Program Management, Listener Care, you will promote accountability and excellence in program execution, ensuring initiatives meet timelines and business objectives. Working collaboratively across functions, you’ll unite teams around shared goals to deliver exceptional customer experiences and elevate operational outcomes. What you'll do: • Manage the relationship of cross-functional project teams to deliver large-scale omni channel contact center programs and projects on time, within budget, and with high quality. • Develop and execute comprehensive project plans, resource allocation plans, and risk management plans to ensure successful project delivery. • Collaborate with stakeholders to gather omni channel contact center business requirements, define project scope, and develop business cases to support project initiatives. • Conduct project status updates, identify and mitigate project risks, and develop corrective actions to ensure project deliverables meet omni channel contact center business objectives. • Ensure compliance with organizational project management methodologies, standards, and governance. • Conduct root cause analysis and develop recommendations for process improvement What you'll need: • 5+ years experience in program/project management, with a focus on omni channel contact center operations and technology. • Proven track record of delivering large-scale omni channel contact center programs and projects with high complexity and multiple stakeholders. • Strong knowledge of omni channel contact center operations, technology, and industry trends. • Ability to analyze data and concisely summarize problem statements • Experience with project management tools such as MS Project, Monday, or Jira. • Deep understanding of PMP principles and methodologies • Certification in project management (PMP, Agile, or Scrum Master). • Must have legal right to work in the U.S. At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $88,900 to $129,000 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply. Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice. This offer from "SiriusXM" has been enriched by Jobgether.com and got a 81% flex score.

Handle incoming customer calls including emergency situations, provide technical support, enroll customers in subscription services, and maintain high customer satisfaction. | 1-2 years customer service experience, high school diploma, strong communication and multitasking skills, ability to work remotely with a dedicated workspace and reliable internet. | Who We Are SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories, and music they love wherever they are. This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day. SiriusXM Connect SiriusXM Connect (SiriusXM CV) is a leading provider of connected services to vehicle manufacturers, delivering one of the most broadly adopted connected vehicle platforms in North America for the last 25 years. Named the 2020 Company of the Year in the Telematics Industry by Frost & Sullivan, we provide safety, security, and convenience services to millions of vehicle owners across major automotive brands. Our teams are continuously working to develop leading-edge technology that can not only add convenience to the daily lives of so many drivers across the country but our advancements in safety and security could also help save their lives. How You’ll Make An Impact If you are looking for an opportunity to help people, through this position you can fuel this passion by providing vehicle owners convenience, safety, and security services which can help save lives. You will accomplish this by managing incoming customer calls from landline and in-vehicle applications. These calls will include automatic collision notifications, emergency situations, stolen vehicle location requests, points of interest destinations, roadside assistance, remote phone applications troubleshooting, or general customer service. You may also be asked to enroll customers’ subscription packages with the main objective to retain, sign up, or downgrade/upgrade subscription services. What You’ll Do • Answer a mix of incoming calls including those involving emergency situations. • Obtain critical information within active emergency situations, including location, details of the incident, injuries, and other potential medical conditions. • Work with emergency response centers such as police, fire, and EMS to assist with emergency response dispatch. • Work effectively under pressure and time constraints in a fast-paced environment. • Consistently utilize effective communication, knowledge retention and recall, speed and efficiency, creative problem solving, emotional stability, and empathy. • Approach service and retention with integrity, compassion, and perseverance. • Connect and build rapport with a variety of customer types by using common courtesy, creating empathy, actively listening, educating, and offering solutions which caters to our customers’ needs. • Diffuse high-tension situations as the need arises and go above and beyond to create resolutions to issues and customer complaints. • Utilize multiple systems and various tools available to stay abreast of changes and new information. This is key to assist customers correctly and appropriately. • Guide customers effectively and efficiently through technical application challenges and solutions. • Consistently achieve KPI call center metrics such as Call Quality, Schedule Adherence, Schedule Conformance, Attendance, and Average Handle Time. • Work on additional assignments/department initiatives as needed. • Attend additional training as needed to support evolving business needs. What You’ll Need • 1-2 years of customer service experience, preferably in a contact center environment. • High school diploma or GED. • Ability to deliver Customer Service Excellence, Quality Assurance, Average Call Duration, productivity, and attendance targets. • Ability to drive customer retention through a proactive service and solution approach on every call. • Interpersonal skills and ability to interact and work with employees at all levels and customers of all types. • Excellent verbal communication and active listening skills. • Ability to project a professional image over the phone through excellent phone etiquette. • Ability to remain calm and composed in stressful situations. • Ability to work independently and in a team environment. • Ability to work under close supervision. • Strong attention to detail, time management and decision-making skills. • Commitment to “internal client” and customer service principles. • Ability to handle multiple tasks in a fast-paced environment while meeting performance expectations. • Ability to work a flexible schedule as business needs dictate. • Technical aptitude to navigate multiple systems simultaneously. • Must have a dedicated home workspace that is distraction free with required internet service capabilities that sustain a consistent hardwired ethernet connection. • Knowledge of MS-Office Suite (Word & Outlook). • Strong computer skills and minimum typing speed of 30 wpm is required. The ability to talk and type will be key to meeting production goals. • Solid math skills. • Must have legal right to work in the U.S. What’s in it for you?!: • No daily commute and gasoline expense. • Monthly $50 internet service reimbursement. • Multiple medical insurance coverage options effective on your first day of employment. • Dental and vision insurance coverage. • Pet insurance. • Identity Protection insurance. • Paid Time Off program. • Health Advocacy program. • Wellness and Mental Health Services. • Free SiriusXM and Pandora Subscription and SiriusXM radio device discounts. • Discount programs for auto, computer hardware, entertainment venues, hotels, loan programs, AT&T, Microsoft products, LG appliances and more! • Shift Differential At SiriusXM, we carefully consider a wide range of factors when determining compensation. The starting rate for this position will be $18/hour + monthly performance-based bonus. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply. Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism, and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice. As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice. CVCC-2025-RC