SINE Digital

Manage client communications, support digital campaign execution and reporting, ensure data accuracy, track budgets, and assist cross-channel teams to meet strategic goals. | 2-4 years digital marketing/agency experience managing client-facing digital advertising campaigns with strong analytical, organizational, and communication skills. | Location: Remote (US), preference for NYC Travel: Occasional travel required (venue site visits, client meetings) ABOUT US SINE Digital is a leading specialist in media, data, and insights for live entertainment across London, UK and the US. We partner with performing arts centres, theatres, and Broadway touring productions to design and execute digital-first strategies that drive ticket sales, brand awareness, and audience engagement. ABOUT THE ROLE Reporting to the Account Director, as an Account Manager, you will serve as a key conduit between clients, internal cross-channel teams, and the account leadership. You’ll support the execution of digital campaigns, monitor performance, ensure data integrity, and assist with day-to-day client operations. You’ll also act as a support to the cross-functional team in realizing strategic goals for multiple venue clients. You will support up to the same roster of accounts managed by the Account Director, helping to ensure smooth campaign delivery, accurate reporting, and high client satisfaction. RESPONSIBILITIES Client & Internal Communication Serve as a regular point of contact for clients for day-to-day questions, status updates, scheduling, and issue resolution Liaise between clients and internal media, creative, analytics, and tech teams to ensure alignment, dependencies, and timely execution Participate in client calls, meetings, and check-ins alongside the Account Director. Reporting & Insights Draft weekly campaign performance reports (in partnership with media teams) — summarizing results, identifying trends, and making recommendations Pull and validate data from multiple ad platforms and dashboards (Google Ads, Meta, DV360, TikTok, etc.) QA campaign data: check for anomalies, pacing deviations, tracking issues, discrepancies in spend, creative flags, etc. Budget & Financial Tracking Manage pacing trackers, budget sheets, and spend forecasts for assigned accounts Flag and escalate discrepancies, work with media teams and the Account Director to reconcile budgets Help maintain spend vs plan visibility for clients and internal stakeholders. Strategy & Support Assist in drafting briefs, audience plans, channel recommendations, and optimization ideas Provide support on administrative tasks: scheduling, client documentation, meeting notes, asset tracking Support cross-channel coordination, ensuring dependencies, timelines, and handoffs are met. Quality & Process Ensure adherence to internal processes, checklists, QA protocols Maintain and improve documentation, workflows, and templates for account delivery Help with onboarding new clients or expanding campaign capabilities (new channels, tech integrations). Experience: 2 - 4 years in digital marketing / agency environment with proven experience managing client-facing digital advertising campaigns Preferred industry: Prior exposure to live entertainment / performing arts / theatre marketing is a strong plus Channel familiarity: Comfortable with Meta, TikTok, Google Ads, DV360, programmatic, and analytics (Google Analytics / dashboards) Analytical skills: Able to interpret campaign data, spot anomalies, derive insights, and suggest optimizations Organizational & multitasking: Ability to manage tasks across multiple accounts simultaneously, ensure deadlines are met Communication skills: Clear written and verbal skills; ability to summarize performance, escalate issues, coordinate teams Attention to detail: Strong QA mindset, meticulous in campaign setups, tracking, reporting Team orientation: Comfortable working with cross-channel teams in dotted-line relationships; supportive collaborator Proven practical knowledge of Google Drive and/or Microsoft Office Applications, especially Sheets/Excel and Google Slides/PowerPoint. WHAT WE’RE LOOKING FOR You become confident in the campaigns under your accounts: you can independently QA, pull reports, surface insights, and support optimizations Weekly reports and performance summaries are delivered on time and with high quality, and clients see you as a reliable and responsive partner You catch and correct discrepancies / data anomalies before they impact client trust You help streamline internal processes (report templates, QA checklists, dashboards) You create value by contributing recommendations and optimizations that improve key metrics (e.g. ticket sales, CPA, ROAS). A competitive salary between $70,000 - $90,000, commensurate with experience 24 days PTO per calendar year, which will increase with length of service at one additional day per year, capped at 3 days, (plus extra time off over the Christmas period) 3pm finish on a Friday Access to 401(K) Retirement Plan Access to Company subsidised healthcare and dental care Remote working with equipment allowance An abundance of free tickets to live events Structured personal development, a customised training programme and opportunities to attend industry conferences. At SINE Digital, we’re committed to creating a workplace where people feel respected, valued, and empowered to thrive - just as they are. We believe that diverse perspectives and lived experiences are key to driving innovation, and we’re proud to be an equal opportunity employer. Inclusion is more than a policy, it’s part of our culture. We welcome talent from all backgrounds, regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or any other characteristic. If you require any adjustments or support during the recruitment process, let us know at careers@sinedigital.com - we’re here to ensure you have what you need to show up as your best self.

Lead digital strategy and client relationships for theatrical productions, oversee media campaigns, manage teams, budgets, and optimize performance. | 7-10+ years digital marketing agency experience, leadership skills, strong client management, deep knowledge of digital media platforms, and preferably live entertainment marketing experience. | ABOUT US SINE Digital is a leading specialist in media, data, and insights for live entertainment across London, UK and the US. We partner with performing arts centres, theatres, and Broadway touring productions to design and execute digital-first strategies that drive ticket sales, brand awareness, and audience engagement. ABOUT THE ROLE The Account Director will lead the digital strategy and client relationships for a portfolio of touring and theatrical productions, including Broadway, Off-Broadway, and national tours. This role combines strategic leadership with hands-on campaign management, ensuring optimal media performance across all channels. The Account Director will collaborate closely with internal teams to align media strategies with client objectives and oversee the performance of the media team and external vendors. RESPONSIBILITIES Client Strategy & Relationship Management Own the full digital strategy for assigned accounts Act as lead client point of contact, understand their goals (ticket sales, awareness, audience development etc.), translate production needs into media strategy and deliverables. Media & Campaign Oversight Oversee media plans across channels (search, social, programmatic, etc.), ensuring budgets are allocated efficiently. Monitor campaign performance and identify opportunities for improvement; proactively make recommendations (creative, targeting, channel mix). Team Leadership & Collaboration Manage a direct report (Account Manager), by setting clear expectations, giving helpful feedback, and encouraging a positive, collaborative work environment Effectively oversee and mentor team members, ensuring workloads are sufficiently monitored & prioritised to ensure deadlines are met Provide cross-channel/dotted-line leadership over teams including Media Director, Search Manager, Paid Social Manager, Programmatic Manager, Data & Insights Analyst. Ensure collaboration, alignment and quality delivery. Budget Ownership & Reconciliation Own the media budget per account, track spend vs plan, ensure reconciliation of costs, manage any discrepancies. Ensure billing is accurate and delivered on time. Performance Analysis & Optimization Utilize data and insights to measure success, generate reports, and iterate on strategy Work with internal Data & Insights function to develop hypotheses, test, and scale high-impact tactics. Production & Market Insight Because this role is specific to Broadway, Off-Broadway and national tours, you’ll need to deeply understand the ticketing environment, audience behavior for live theatre, the seasonal rhythms of the industry, etc. Use that insight to guide strategy. Experience: 7-10+ years in digital marketing / agency environment; must have proven track record in leading accounts Preferred industry: Prior experience in live entertainment / performing arts / theatre marketing is highly preferred Channel familiarity: Deep experience with Meta (Facebook/Instagram), TikTok, Google Ads, DV360, paid social, programmatic. Familiarity with ticketing platforms (TicketMaster etc.), live event promotion, and analytics (Google Analytics etc.) Leadership & Team Management: Demonstrated ability to manage multiple teams / functions, balancing direct report oversight and cross-functional influence Communication & Client Management: Strong at building relationships, presenting strategy, negotiating scope/budgets, managing client expectations Organizational Skills: Ability to manage up to 5 accounts simultaneously, each with its own campaigns, budget, calendar/touring schedule. WHAT WE’RE LOOKING FOR A strategic thinker who can translate client goals into measurable, high-performing digital campaigns Proven leadership experience managing multi-channel digital marketing teams in a fast-paced agency environment Strong client-facing skills, with the ability to clearly communicate strategy, performance, and recommendations Deep knowledge of digital media platforms (Meta, TikTok, Google Ads, DV360, programmatic, CTV) and analytics tools Experience with ticketing platforms such as Telecharge, AudienceView, TicketMaster and Nliven preferred Passion for live entertainment and performing arts, with familiarity in ticketing and audience engagement trends Highly organized, detail-oriented, and able to manage multiple campaigns and stakeholders simultaneously Strong vendor management and P&L oversight capabilities. A competitive salary between $101,000 - $122,000, commensurate with experience 24 days PTO per calendar year, which will increase with length of service at one additional day per year, capped at 3 days, (plus extra time off over the Christmas period) 3pm finish on a Friday Access to 401(K) Retirement Plan Access to Company subsidised healthcare and dental care Remote working with equipment allowance An abundance of free tickets to live events Structured personal development, a customised training programme and opportunities to attend industry conferences. At SINE Digital, we’re committed to creating a workplace where people feel respected, valued, and empowered to thrive - just as they are. We believe that diverse perspectives and lived experiences are key to driving innovation, and we’re proud to be an equal opportunity employer. Inclusion is more than a policy, it’s part of our culture. We welcome talent from all backgrounds, regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or any other characteristic. If you require any adjustments or support during the recruitment process, let us know at careers@sinedigital.com - we’re here to ensure you have what you need to show up as your best self.