Sinch

Lead the product operations team to ensure consistency and operational excellence for A2P messaging products. Foster relationships with stakeholders and drive enhancement prioritization across product and development organizations. | Candidates should have over 10 years of experience in CPaaS or messaging companies, with proven operations experience and dynamic leadership skills. Strong communication abilities and a proactive problem-solving approach are essential. | Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! We are seeking a dynamic Product Operations Leader to join a team of experts to help manage and drive operational excellence for Sinch’s A2P Messaging Products (SMS, MMS, RCS, WhatsApp) in the North American market. This is an exciting position as A2P messaging is a core product at Sinch, and this role is critical to maintaining and growing our strong customer base and product portfolio. Your role is to lead the product operations team driving consistency within A2P messaging operations and ensuring our messaging products meet our customer demands while balancing general ecosystem and compliance requirements. You will drive operational excellence, creating & maintaining standards & ensuring KPIs are achieved. You will own and foster relationships with both internal and external stakeholders. You will drive enhancement prioritization across the A2P messaging product and development organizations. You will identify and drive optimization & improvement efforts. You will be responsible for present and future planning efforts. You will bring visibility and awareness to key challenges across A2P messaging. You will be responsible for leading and coaching our team of A2P product operations managers. Responsibilities Effectively lead, coach and grow a team of up to 8 product operations managers Drive consistency across the A2P messaging products (10DLC, Short Code, TFN, MMS & RCS) both internally and externally Create present and forward-looking plans that support improvement and optimization within A2P messaging operations Regularly interface with Technical Product Managers to drive business requirements, prioritization and product delivery Establish, track and manage standard Product Operations KPIs that ensure optimal product health is achieved Ensure any and all contractual obligations are understood and achieved Ensure all external relationships are managed effectively Establish & maintain standard operating procedures and best practices Establish & drive recurring NA Messaging leadership updates Effectively address internal and external escalations Collaborate and build relationships across the organization This role reports to the Director of A2P Messaging in the US. Who are you? The successful candidate is a leader and motivator that is comfortable working with decision makers on all levels, including both technical and operational. You have excellent writing, presentation and communication skills and take full ownership of results. You drive accountability by establishing transparent and understood KPIs and success metrics reporting the health, performance and productivity of A2P products. You have a growth outlook and are committed to achieving both short and long-term objectives. Your product operations oversight, communication skills, and relationship building will enhance Sinch’s operational excellence allowing Sinchers to exceed expectations within our A2P messaging products. Robust product operations experience, proven leadership abilities and understanding the ins-and-outs of the industry will contribute to the keys to your success. To contribute to this role, we see that you have: 10+ years' experience in CPaaS, Operator or messaging companies in North America preferred. Proven operations experience Dynamic and effective leadership, coaching & ability to motivate Ability to drive results Understanding of vendor management, product management and development processes. Creativity in looking at complex systems processes and crafting them in a way that make sense for our customers & end-users. Proficient in understanding detailed technical topics and specialized expertise. Ability to recognize varying levels of knowledge on these topics and communicate with other experts as well as educate those with no knowledge and everything in between. Proactive and highly motivated with a natural problem-solving ability. Exceptional communication skills to manage collaboration between teams and departments. Adaptable and positive in ever-changing environments. Ability to establish standard operating procedures & practices Experience in creating specialized documentation and presenting to all levels of the organization including the executive level. Experience with balancing both customer, company and carrier requirements. Ability to travel within North America and occasionally international. Benefits STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters. MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. The annual starting salary for this position is $130,000 - $140,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until 8/15/25 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.

The VP of Marketing will lead the strategic marketing vision to accelerate growth for Sinch Mailgun's SaaS product through product-led growth and demand generation. Key responsibilities include developing marketing strategies, driving brand awareness, and generating high-quality leads for sales teams globally. | Candidates should have 10+ years of progressive marketing experience, with at least 5 years in senior leadership roles in SaaS or technology marketing. A proven track record in scaling product-led growth models and demand generation strategies is essential. | As the VP of Marketing for Sinch Mailgun, you will lead the strategic marketing vision to accelerate growth for our SaaS product through both product-led growth (PLG) and demand generation for our mid-market and enterprise segments. Your key focus areas will be on driving self-service revenue growth, building brand awareness, and generating high-quality leads for our sales teams across global regions. You will work closely with Sinch’s central marketing operations, regional field marketing teams, product, and sales to deliver impactful marketing campaigns and foster long-term customer engagement. Responsibilities 1. Strategic Marketing Leadership Develop and execute a comprehensive marketing strategy for Mailgun, aimed at scaling product-led growth (PLG) revenue and supporting mid-market to enterprise sales objectives. Drive Mailgun’s brand positioning, messaging, and voice to resonate with different customer segments, ensuring alignment across all marketing initiatives. Identify growth opportunities and industry trends to guide decision-making and refine marketing plans in collaboration with Sinch’s central and regional teams. Partner closely with the central marketing operations team to leverage shared resources, best practices, and tools, ensuring consistency and efficiency in marketing execution across regions. 2. Product-Led Growth (PLG) and Self-Service Revenue Build and optimize self-service acquisition funnels to drive signups, trials, and conversions directly through our digital channels. Develop and oversee lifecycle marketing campaigns, targeting different stages of the customer journey to increase engagement, reduce churn, and maximize LTV. Collaborate directly with the product leader to ensure product updates, features, and customer feedback are integrated into marketing strategies that drive in-product engagement and feature adoption. Design and execute content strategies, SEO, and digital advertising efforts focused on self-service acquisition and user retention. 3. Demand Generation for Mid-Market and Enterprise Lead integrated marketing campaigns to generate high-quality leads for mid-market and enterprise segments, with measurable ROI. Partner closely with regional field marketing teams responsible for executing account-based marketing (ABM) programs to generate enterprise-level opportunities, providing strategic guidance, support, and resources to amplify local impact. Collaborate with sales and regional field marketing teams to align on ABM targets, develop lead-scoring models, and establish MQL-to-SQL handoff processes. Develop thought leadership content, events, and webinars to engage enterprise decision-makers, enhancing the effectiveness of ABM efforts by regional teams. 4. Cross-Functional Collaboration and Team Leadership Lead and mentor a high-performing marketing team, building specialized functions (e.g., growth/digital, performance, content, lifecycle) to support business goals. Foster close alignment with the product leader to ensure cohesive strategies, enabling a seamless product-to-market fit that addresses evolving customer needs and behaviors. Partner with central marketing operations and regional field marketing teams to streamline processes, share insights, and ensure unified execution across all customer touchpoints. Set clear goals, KPIs, and metrics for marketing initiatives, regularly reporting on performance, insights, and actions to senior leadership. 5. Data-Driven Optimization and Innovation Implement data-driven approaches and tools to continuously analyze the performance of campaigns, customer journeys, and funnel efficiency. Identify and test new channels, growth tactics, and technologies to optimize self-service acquisition and conversion rates. Drive a culture of experimentation within the marketing team, promoting A/B testing and iteration to refine strategies based on insights and results. Experience: 10+ years of progressive marketing experience, with at least 5 years in senior leadership roles in SaaS or technology marketing. Expertise in PLG and Demand Generation: Proven success in scaling product-led growth models and demand generation strategies within a SaaS or similar environment. Data-Driven Approach: Strong analytical skills with the ability to interpret data and translate insights into actionable strategies. Leadership Skills: Experience leading diverse, high-performing marketing teams, with a track record of collaboration across product, sales, and central marketing operations functions. Digital Marketing Proficiency: Hands-on experience in digital marketing channels including SEO, SEM, content marketing, and lifecycle marketing. Results-Oriented: Demonstrated ability to drive revenue growth and meet business objectives through creative, measurable, and scalable marketing initiatives. Excellent Communication: Strong storytelling and communication skills, with the ability to engage both internal and external stakeholders effectively. Why Join Sinch Mailgun? Mailgun by Sinch is a pioneer in email technology, helping businesses send, receive, and track email easily and at scale. Joining our team means being part of a fast-growing SaaS product that empowers businesses worldwide. As VP of Marketing, you’ll have the opportunity to shape our growth strategy, make a tangible impact, and work with a dynamic, globally distributed team. STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters. MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day. Get in touch and join us on our journey! The annual starting salary for this position is between $220,000.00 - $245,000.00 per year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until 8/14/2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.

Design and implement scalable, resilient cloud infrastructure platforms, lead architectural decisions, build automation tools, and mentor engineering teams. | 7+ years experience, strong Go and Python skills, expertise with Kubernetes, Docker, CI/CD, Infrastructure as Code, distributed systems, and technical leadership. | Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! We are looking for a highly experienced Software Engineer IV with a deep background in cloud infrastructure, distributed systems design, and large-scale deployment architecture. You’ll help architect and implement core infrastructure platforms that power high-availability services and enable developer velocity across the company. As a technical leader on the team, you’ll design scalable, reliable systems using Python and Go, and collaborate cross-functionally to improve observability, performance, and deployment efficiency for our cloud-native applications. Responsibilities Design and implement infrastructure systems that support scalability, resiliency, and maintainability across cloud environments (AWS, GCP, or Azure). Lead architectural discussions and drive technical decisions for large-scale distributed systems and microservices. Build tools and services in Python and Go to automate operational workflows, CI/CD pipelines, and deployment processes. Develop and maintain IaC (Infrastructure as Code) using Terraform, Helm, or similar tools. Ensure systems are observable, secure, and compliant, incorporating metrics, logs, and alerting into every layer. Collaborate with product, DevOps, and security teams to ensure platform reliability and velocity. Provide technical leadership across engineering teams, particularly when working on shared infrastructure, tooling, or services. Mentor and support engineers on your immediate team, helping them grow in their technical careers and navigate complex challenges. 7+ years of professional software engineering experience. Strong proficiency in Go and Python for building backend services and automation tools. Proven experience designing, deploying, and operating cloud-native systems (e.g., Kubernetes, service meshes, autoscaling infrastructure). Deep understanding of distributed systems, networking, caching, and resilient design patterns. Expertise in CI/CD pipelines, containerization (Docker), and orchestration (Kubernetes). Experience with observability tooling (e.g., Prometheus, Grafana, OpenTelemetry, Datadog). Familiarity with Infrastructure-as-Code tools (e.g., Terraform, Pulumi, Ansible). Demonstrated technical leadership across engineering teams, especially in the context of shared platforms or infrastructure. Proven experience mentoring engineers within your team and helping foster a culture of technical growth. Preferred Experience with zero-downtime deployments and blue/green or canary rollouts. Prior work with high-throughput, low-latency systems at scale (millions of users or transactions). Contributions to open-source infrastructure tools or frameworks. Familiarity with compliance frameworks (SOC 2, HIPAA, etc.) in cloud infrastructure. Hands-on experience integrating with billing platforms like Zuora, including API usage, data synchronization, and operational monitoring. Degree in Computer Science or equivalent experience. STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants. CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health. SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants. TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation. PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support. WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters. MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice. We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. The annual starting salary for this position is $152,768.00 - $180,960.00. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until 8/08/25 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.