Simpplr

Manage enterprise client relationships, drive platform adoption, and serve as a trusted advisor to ensure customer satisfaction and retention. | Over 10 years in customer success or SaaS, strong relationship management skills, and experience with enterprise accounts. | Who We Are Simpplr is the AI-powered platform that unifies the digital workplace – bringing together engagement, enablement, and services to transform the employee experience. It streamlines communication, simplifies interactions, automates workflows, and elevates the everyday experience of work. The platform is intuitive, highly extensible, and built to integrate seamlessly with your existing technology. More than 1,000 leading organizations – including AAA, the NHS, Penske, and Moderna – trust Simpplr to foster a more aligned and productive workforce. Headquartered in Silicon Valley with global offices, Simpplr is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com. The Opportunity As a company that is undergoing significant growth, Simpplr is seeking to hire an experienced Lead Customer Success Manager. As a Lead Customer Success Manager, you will partner with customers to drive their strategic initiatives and serve as their trusted advisor by providing necessary support and resources to customers through the customer lifecycle after their intranet has been successfully launched. You will promote Simpplr functionality, best practices, tools, and playbooks to help customers achieve their objectives in effective and creative ways. You will proactively work with customers to ensure their experience with our technology and services is always a 10+. You are a confident, trusted advisor with senior level executives and can navigate through an organization. You will actively contribute to improvements across the CSM practice to help keep it best-in-class. You thrive in a fast paced and changing environment. Your Job Responsibilities What you will be doing: Manage complex Enterprise and Commercial client relationships throughout the post-sales customer lifecycle Have an in-depth understanding of customers problems and environment to be able to address them and deliver customer value Serve as a trusted advisor by building relationships across your portfolio of customers, engaging with customers regularly, managing escalations and conducting regular status calls and business reviews Influence teams through high level of integrity and cross-functional collaboration and ability to bring alignment on complex issues Drive user-level adoption of the platform throughout customer engagements to help maximize usage Serve as the voice of the customer internally by advocating for their most significant challenges Develop champions / evangelists to serve as references both internally and externally; identify candidates for case studies / other marketing efforts Maintain high levels of customer engagement and satisfaction with a focus on value realization and customer loyalty Develop and maintain a clear understanding of the organizational and leadership structure of customer organizations Drive strategic initiatives for customers’ long-term intranet program by promoting best practices, understanding customer objectives and metrics Assess the health of the account by tracking product adoption, building supporting success metrics and measurement, tying customer success to their business objectives, identifying risks, and preparing risk mitigation plans to avoid and minimize churn Partner closely with Product team to translate business needs and product requirements into new solutions for customers Lead initiatives with other teams to create or improve processes by identifying gaps and proactively put together new solutions Work closely with cross-functional team to ensure potential business opportunities and product development opportunities are reported and maximized Keep customers and internal people on schedule to deliver customer initiatives Maintain comprehensive account notes Your Skillset What makes you a great fit for the team: 10+ years experience in customer success management (or related experience) SaaS and startup company experience Business acumen: diagnose business challenges and develop and implement success plans Managed complex and large enterprise accounts Cultivated strong relationships: from the program team to the executive sponsor and key stakeholders Thrived in a quickly changing environment; moved initiatives forward without complete clarity on all facets Expert in CSM best practices Exceptional communication and organizational skills Experience with the business side of the renewals process, value driven conversations, ability to spot and qualify expansion opportunities Highly enthusiastic, creative, and collaborative with intellectual curiosity and learning attitude Exemplary leadership and maturity in all aspects of work--both internally and externally Ability to influence through persuasion, negotiation, and consensus building Ability to travel up to 20% Our job titles may span more than one career level. The starting base pay for this role is between $120k - $170k. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity and benefits. Simpplr is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics. General Benefits Statement: Simpplr provides a competitive compensation package along with full health, vision and dental benefits. We believe in work-life integration and offer a flexible work environment. These benefits, coupled with an amazing team of individuals who believe in our mission and value openness, collaboration and teamwork, make Simpplr an incredible place to work. #LI-REMOTE Pay Range $120,000—$170,000 USD Simpplr’s Hub-Hybrid-Remote Model: At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want. Hub - 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time. Hybrid - Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis. Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met.

You will build training programs and materials for customers who have completed implementation and are live with our EX platform. You will create and deliver various training content for our growing customer base, including virtual sessions and 1:1 training. | The ideal candidate should have 3+ years of experience delivering customer-facing training for a SaaS company and possess strong communication and facilitation skills. A customer-first mindset and the ability to explain technical concepts to non-technical users are essential. | Who We Are Simpplr is the AI-powered platform that unifies the digital workplace – bringing together engagement, enablement, and services to transform the employee experience. It streamlines communication, simplifies interactions, automates workflows, and elevates the everyday experience of work. The platform is intuitive, highly extensible, and built to integrate seamlessly with your existing technology. More than 1,000 leading organizations – including AAA, the NHS, Penske, and Moderna – trust Simpplr to foster a more aligned and productive workforce. Headquartered in Silicon Valley with global offices, Simpplr is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com. The Opportunity We’re looking for an experienced Customer Trainer to design and deliver high-impact training sessions that educate, empower, and inspire our customers. In this role, you’ll lead both 1:many virtual trainings for our broader customer base and 1:1 sessions for strategic customers. You’ll play a key role in driving adoption of new features and functionality, improving platform fluency, and helping customers get real value from our product. This role is perfect for someone who’s passionate about creating thoughtful, personal learning experiences at scale. You love building programs from the ground up, turning complexity into clarity, and helping customers achieve those “aha!” moments. If you're energized by connecting with people, solving problems, and empowering others to succeed, you’ll feel right at home here. Your Job Responsibilities What you will be doing: You will build training programs and materials for customers who have completed implementation and are live with our EX platform. You will create and deliver 1:many, 1:1, and LMS on demand training content for our growing customer base. Deliver 1:many virtual training sessions (live and on-demand), including webinars, workshops, and onboarding sessions for customers across different segments. Lead 1:1 training sessions with key customers as part of onboarding, expansion, or strategic enablement. Maintain and promote structured training calendar and content library. Design, build, and continuously evolve scalable customer training programs focused on product functionality, best practices, and new feature adoption. Partner with product, marketing, and customer success to ensure training aligns with new releases and customer goals. Create supporting resources and activities such as slide decks, hands-on exercises, quick-start guides, checklists, and session recordings. Create repeatable training materials that can be used on our LMS, or by customer facing teams. Track attendance, engagement, feedback, and learning outcomes to measure training effectiveness and iterate based on insights. Your Skillset What makes you a great fit for the team: 3+ years of experience delivering customer-facing training or enablement content for a SaaS company. Customer first mindset - passion to help customers get value our of product. Strong communication and facilitation skills - confident, clear, and compelling in a virtual setting. Comfort navigating product platforms and explaining technical concepts to non-technical users. Experience using video conferencing tools, collaboration/project management tools, content creation tools, and LMS tools. Proven ability to develop and lead engaging virtual training sessions for both large and small audiences. We’d specially love to hear from you if: Background in change management, user adoption, or customer onboarding. Experience with intranet, communications, or HR platforms. Experience with Enterprise Search, AI Assistants, or integrations. Experience with customer communities, instructional design, customer education platforms, or certifications. Our job titles may span more than one career level. The starting base pay for this role is between $80k - $95k. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity and benefits. Simpplr is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics. General Benefits Statement: Simpplr provides a competitive compensation package along with full health, vision and dental benefits. We believe in work-life integration and offer a flexible work environment. These benefits, coupled with an amazing team of individuals who believe in our mission and value openness, collaboration and teamwork, make Simpplr an incredible place to work. #LI-REMOTE Pay Range $80,000—$95,000 USD Simpplr’s Hub-Hybrid-Remote Model: At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want. Hub - 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time. Hybrid - Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis. Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met.