SimplePractice

Lead advanced churn and customer success analytics projects, develop predictive models, collaborate cross-functionally, and present findings to senior leadership to improve retention. | 8+ years in data analysis with expertise in customer analytics, advanced proficiency in SQL, Python/R, machine learning, AI modeling, and experience with cloud analytics platforms. | About Us At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. Recognized by MedTech Breakthrough as the Best Practice Management Solution Provider in 2024 and the Digital Health Awards in 2023, SimplePractice is proud to pave the future of health tech. The Role We're looking for an experienced, analytically-driven Senior Data Analyst to join our team with a specialized focus on churn prevention and customer success optimization. SimplePractice is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products. You'll be a key contributor working at the intersection of Customer Success, Marketing, Data Science, and Product teams, providing deep analytical insights into customer churn patterns and driving data-informed strategies to improve customer retention and satisfaction. Responsibilities Lead advanced churn analysis and customer success analytics, taking ownership of complex analytical projects that directly impact customer retention and business growth. Conduct comprehensive post-churn analysis to identify patterns, trends, and root causes of customer attrition across different segments and cohorts. Perform deep-dive investigations into churn drivers using advanced statistical methods, machine learning techniques, and AI-powered analytical approaches including agentic models. Design and execute sophisticated analyses to uncover hidden insights about customer behavior, product usage patterns, and engagement metrics that influence retention. Collaborate with Data Science, Marketing, and Product teams to translate analytical findings into actionable strategies and product improvements. Develop and maintain automated reporting systems and predictive frameworks that provide ongoing visibility into customer health and churn risk factors. Lead methodology development for churn analysis standardization and mentor junior team members on advanced analytical techniques. Present complex findings to senior leadership and cross-functional stakeholders, making clear recommendations for strategic decision-making. Drive strategic initiatives to optimize customer success and reduce churn Partner with Customer Success teams to identify intervention opportunities and measure the effectiveness of retention strategies. Leverage AI and agentic modeling approaches to uncover non-obvious patterns in customer behavior and predict optimal intervention timing. Analyze the relationship between customer success metrics, product feature adoption, and long-term retention outcomes. Support win-back campaign development through detailed analysis of churned customer segments and their re-engagement potential. Contribute to product roadmap discussions by identifying feature gaps and enhancement opportunities that could improve retention. Desired Skills & Experience 8+ years of experience in data analysis with demonstrated expertise in customer analytics, churn analysis, or retention modeling in a SaaS or subscription-based business environment. Advanced proficiency in SQL, Python, and/or R with experience building complex analytical models, machine learning algorithms, and statistical analyses. Hands-on experience with AI and agentic modeling approaches for customer behavior analysis, including familiarity with modern ML frameworks and automated analytical systems. Expertise with advanced analytics tools and platforms such as Snowflake, Looker, Tableau, or Sisense, and experience with cloud-based infrastructure platforms like AWS. Proven ability to lead complex analytical projects from conception through implementation, including methodology development, stakeholder management, and results communication. Strong experience working with customer lifecycle data, subscription metrics, cohort analysis, and retention modeling. Demonstrated ability to work effectively across multiple teams and communicate complex analytical concepts to both technical and non-technical stakeholders. Preferred Master's degree in a quantitative field such as Data Science, Statistics, Mathematics, Computer Science, or Economics. Experience with specialized customer analytics tools, marketing automation platforms, and customer data platforms (CDPs). Background in developing and implementing retention strategies based on analytical insights. Experience with experimental design, A/B testing, and causal inference methods. Familiarity with modern data science workflows including Jupyter Notebook, MLOps practices, and version control systems. Base Compensation Range $140,000 - $170,000 annually Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Benefits We offer a competitive benefits program including: Medical, dental, vision, life & disability insurance 401(k) plan with company match Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays Mental health resources Paid parental leave & Backup Care Tuition reimbursement Employee Resource Groups (ERGs) California Job Applicant Privacy Notice Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. For more information about our privacy practices, please contact us at privacy@simplepractice.com.

Lead and champion the navigation and design system product by defining vision, managing roadmap, driving adoption, measuring impact, and bridging communication between teams. | 6+ years product development experience, product management focus on platform or internal tools, strong design system knowledge, excellent communication, agile methodology experience, and preferably SaaS background. | About Us At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. Recognized by MedTech Breakthrough as the Best Practice Management Solution Provider in 2024 and the Digital Health Awards in 2023, SimplePractice is proud to pave the future of health tech. The Role SimplePractice is looking for an experienced Sr Product Manager to lead and champion our navigation and design system, treating it as a core product that serves and supercharges our entire product. The ideal candidate will be a strategic thinker with a deep understanding of the product development lifecycle and a passion for design systems. You will work to define the vision, prioritize the roadmap, and drive the adoption of our design system. Responsibilities • Define and Champion the Vision: Articulate a clear product vision and strategy for navigation and the design system that aligns with broader company goals. Act as a change agent, building consensus and advocating for the system's value to secure ongoing investment. • Manage the Product Roadmap: Own the roadmap, prioritizing the development of components and features based on user needs, business impact, and technical feasibility. • Drive Adoption and Engagement: Develop and execute a comprehensive communication plan to increase visibility and encourage adoption of the design system across product teams. Drive adoption of design systems across product teams through documentation, training, and advocacy. Establish and maintain feedback loops through user interviews and surveys to ensure the system remains relevant and useful. • Measure Impact: Define key performance indicators (KPIs) and use both qualitative and quantitative data to measure the design system's impact on efficiency, consistency, and time-to-market. • Bridge Communication: Serve as the primary liaison between design, engineering, and product teams, reducing communication gaps and ensuring a shared source of truth. • Reduce Debt and Rework: Champion a component-based approach to reduce technical debt and minimize rework across the organization. Desired Skills & Experience • 6+ years of product development experience • Proven experience as a product manager, ideally with a focus on platform, infrastructure, or internal tools. • Strong understanding of design systems and their role in a scaled product organization. • Exceptional communication and stakeholder management skills, with the ability to build strong relationships across disciplines. • A data-driven mindset, comfortable using metrics to inform decisions and demonstrate value. • Experience with agile development methodologies. • Exceptional communication and collaboration skills. You can inspire and motivate cross-functional teams to achieve ambitious goals. • A passionate advocate for your product with an infectious enthusiasm for building something truly remarkable to surprise and delight customers. • Experience in the SaaS industry is a plus Base Compensation Range $170,000 - $190,000 annually Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Benefits We offer a competitive benefits program including: • Medical, dental, vision, life & disability insurance • 401(k) plan with company match • Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays • Mental health resources • Paid parental leave & Backup Care • Tuition reimbursement • Employee Resource Groups (ERGs) California Job Applicant Privacy Notice Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. For more information about our privacy practices, please contact us at privacy@simplepractice.com.

The National Sales Manager will lead and motivate a team of Inside and Group Sales Representatives, ensuring they meet and exceed revenue goals. This role involves coaching, performance management, and optimizing sales processes while collaborating with other departments. | Candidates should have over 5 years of experience in B2B SaaS sales, with at least 3 years in a management role. Strong coaching skills and a deep understanding of sales methodologies and CRM systems are essential. | About Us: SimplePractice is the leading practice management software for health and wellness professionals. Our mission is to provide an all-in-one solution that helps practitioners manage their businesses, from scheduling and billing to secure client communication and telehealth. Our product-led growth model has made us the trusted solution for over 100,000 businesses, and now we are expanding our sales efforts to serve the needs of larger practices and enterprises. The Role: As a National Sales Manager, you will be a key leader in our new sales organization, responsible for the performance, coaching, and development of our sales teams. You will directly manage individual contributors across multiple sales channels. Your primary goal is to ensure the team consistently meets and exceeds its revenue and pipeline goals. You will be instrumental in coaching your team, optimizing our sales processes, and fostering a high-performance, collaborative culture. Responsibilities: Team Leadership & Management: Lead and motivate a team of Inside and Group Sales Representatives. Performance Management: Monitor daily, weekly, and monthly sales metrics. Conduct regular one-on-one meetings, pipeline reviews, and QBRs to track performance and provide coaching. Coaching & Development: Leading from the front- Providing hands-on coaching to improve sales skills, including prospecting, discovery, objection handling, and closing. You'll be the primary mentor for your team, helping them grow professionally. Recruiting & Onboarding: Actively participate in the recruiting and interviewing process to build out the sales teams. Assist in the onboarding and training of new hires to ensure they are set up for success. Sales Process Optimization: Work with the Sr. Director of Sales to define, refine and implement our sales processes. Identify opportunities to improve efficiency and effectiveness at every stage of the sales cycle. Cross-Functional Collaboration: Partner closely with Marketing, Product, and Customer Success to ensure alignment and a seamless customer experience. Act as the voice of the sales team to provide feedback on product needs and marketing materials. Reporting & Forecasting: Accurately forecast monthly and quarterly revenue targets. Analyze sales data to identify trends, opportunities, and risks Desired Skills & Experience: 5+ years of experience in B2B SaaS sales, with at least 3 years in a sales management or team lead role. Proven track record of managing and leading a team to consistently achieve and exceed sales targets. Strong coaching and mentoring skills. You should have a passion for developing others and helping them reach their full potential. Deep understanding of sales methodologies and CRM systems (e.g., HubSpot highly preferred). Experience with sales engagement platforms (e.g., Outreach, Salesloft) and other sales enablement technologies. Exceptional communication and interpersonal skills. A strategic thinker with the ability to analyze data and make data-driven decisions. Experience in a company transitioning from PLG to a sales-led motion is a significant plus. Sales Manager Metrics for Success: The Sales Manager's success is directly tied to the performance of their team. Their metrics will focus on both the outcomes of their team and their efforts to enable that success. Team Performance Metrics: Team Quota Attainment: This is the most critical metric. It measures the percentage of the team's combined sales quota that is achieved. Team Pipeline Generation: The total value and number of new opportunities created by the team. Average Deal Size & Velocity: The manager should focus on improving the average value of deals and shortening the sales cycle. CRM Hygiene & Data Accuracy: The overall quality and completeness of the team's data in Salesforce, which impacts forecasting and reporting. Managerial & Coaching Metrics: Rep Ramp Time: The time it takes for new hires to become fully productive and hit their quota. Rep Attrition Rate: The percentage of sales reps who leave the team. A low attrition rate indicates a strong, supportive, and effective manager. One-on-One Effectiveness: The quality and frequency of coaching sessions. This can be measured by qualitative feedback from the team and improvements in rep performance post-coaching. Forecast Accuracy: The manager's ability to accurately predict the team's performance and revenue for a given period. Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At SimplePractice we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this role. Base Compensation Range $160,000-$175,000 annually + Commission Base salary is one component of total compensation. Employees may also be eligible for an annual bonus, equity or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Benefits We offer a competitive benefits program including: Medical, dental, vision, life & disability insurance 401(k) plan with company match Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays Mental health resources Paid parental leave & Backup Care Tuition reimbursement Employee Resource Groups (ERGs) California Job Applicant Privacy Notice Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. For more information about our privacy practices, please contact us at privacy@simplepractice.com.

Lead product marketing strategy, pricing, go-to-market execution, market research, storytelling, and manage a high-performing product marketing team. | 10+ years in product marketing with 3+ years in senior leadership, SaaS experience, pricing strategy expertise, strong executive presence, and cross-functional collaboration skills. | About Us At SimplePractice, we’re changing the face of health and wellness through innovative solutions that simplify the life of health and wellness practitioners. Think your neighborhood therapist, nutritionist, speech language pathologist, or massage therapist—the small business owners who dedicate their careers to helping others. Our solution provides them with an all-in-one platform to manage their practice and with the tools and resources to thrive as a practitioner and business owner. The Role We’re looking for a Senior Director of Product Marketing to lead and evolve our product marketing function — from strategy to execution. In this high-impact role, you’ll own product positioning, market insight, go-to-market execution, and company-wide pricing and packaging strategy. You’ll work cross-functionally with Product, Support, and the broader Marketing team to shape our roadmap, tell compelling stories, and drive adoption and growth across channels. This leader must pair sharp strategic thinking with flawless execution, and have a clear, confident executive presence. You’ll be a key voice at the leadership table — able to distill complexity, advocate for the customer, and communicate with clarity and precision across senior audiences. This role is ideal for someone who thrives at the intersection of product, brand, and business strategy — and who can lead through influence, storytelling, and insight. Responsibilities: Lead Product Marketing strategy and execution Define and evolve our product positioning, messaging, and differentiation across all segments and lifecycle stages. Build compelling narratives and end-to-end launch strategies that drive adoption and align with business priorities. Influence product strategy through customer and market insight, and act as a strategic thought partner to the Product leadership team. Own pricing and packaging strategy Lead end-to-end pricing and packaging — including research, modeling, testing, and stakeholder alignment. Partner with Product, Finance, and Strategy teams to evolve monetization in a way that supports both growth and customer value. Serve as the internal expert on value articulation and packaging design. Drive full GTM activation Lead go-to-market planning and execution across product and feature launches — including campaign development, lifecycle messaging, and channel coordination. Collaborate with Customer Support to ensure launch readiness and successful product adoption. Lead market research and customer insight programs Drive voice-of-customer, competitive intelligence, segmentation, and usage analysis to inform product and marketing decisions. Translate insight into actionable recommendations for product strategy, messaging, and roadmap prioritization. Tell great stories Shape the product narrative in partnership with Product and Brand — crafting emotionally resonant and strategically sound messaging that connects across audiences and channels. Ensure all product communications ladder up to a clear, consistent, and inspiring story. Support future GTM evolution Build foundational messaging, personas, and buyer journeys that serve current PLG customers and support future expansion into sales-led or B2B models. Guide content, lifecycle, and campaign strategy to meet the needs of different customer segments. Lead and grow a high-performing product marketing team This role will lead the entire Product Marketing team within SimplePractice. Manage and develop a team of product marketers and market researchers. Foster a culture of clarity, accountability, and customer-first thinking. Desired skills and experience: 10+ years of experience in Product Marketing, with 3+ years in a senior leadership role. Deep experience in SaaS, ideally in a PLG environment — with strong fundamentals in positioning, messaging, and market insight. Proven success leading pricing and packaging strategy at the company or product line level. Strong executive communication skills and clear, confident executive presence — able to influence senior stakeholders, communicate complex decisions, and lead through ambiguity. Experience partnering closely with Product, Support, and cross-functional teams to influence strategy and drive results. Demonstrated ability to lead compelling product launches and campaigns from insight to execution. Strong storytelling ability — you know how to craft a narrative arc that aligns business value with customer needs. Comfort with both strategic thinking and operational execution — you can move seamlessly between a product strategy session and a campaign review. Experience supporting hybrid GTM models (PLG + sales-led) is a plus. Passion for helping small businesses, therapists, or mission-driven professionals is a big bonus. Base Compensation Range $217,000 - $270,000 annually Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Benefits We offer a competitive benefits program including: Medical, dental, vision, life & disability insurance 401(k) plan with company match Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays Mental health resources Paid parental leave & Backup Care Tuition reimbursement Employee Resource Groups (ERGs) California Job Applicant Privacy Notice Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. For more information about our privacy practices, please contact us at privacy@simplepractice.com.

Lead and mentor a data analytics team, drive data strategy, build data products, collaborate cross-functionally, ensure data governance, and manage change processes. | 10+ years in data analytics with 5+ years leadership, expertise in SQL and Tableau, experience with Snowflake and DBT, cloud infrastructure knowledge, strong communication and project management skills, and advanced statistical or data science proficiency. | About Us At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they’re up and running, and enables new clients to discover and interact with practitioners. Taking a practitioner-first approach in everything we do makes it possible for health and wellness practitioners to devote more time to their clients while they use SimplePractice to start, grow, and maintain a successful private practice. The Role We are seeking a Senior Manager of Data Analytics to lead our product and business data analytics group and continue to foster a data-driven culture at SimplePractice. In this role, you will guide a team of talented data analysts and work closely with various departments including Product, Finance, Marketing, and Risk Management to generate meaningful insights that drive decision-making across the company. You will be a leader who thrives in a fast-paced environment, building analytical capabilities that empower stakeholders and ensuring that our data strategy aligns with our broader business goals. Beyond overseeing daily operations, you will shape long-term strategies, improve data governance, and enhance the data infrastructure to enable scalable, reliable analytics. Responsibilities Lead and mentor a team of data analysts, fostering a culture of growth, innovation, and collaboration. Drive the data analytics strategy, developing frameworks to uncover actionable insights from complex datasets across various business functions. Own and optimize the creation and maintenance of data products, including dashboards, reports, and ad hoc analysis. Collaborate with cross-functional leaders to identify business needs, define key metrics, and deliver insights that influence product development, marketing strategies, financial operations, and risk management. Ensure data consistency, accuracy, and governance throughout the enterprise, setting best practices and standards for data quality. Build and manage relationships with both internal and external stakeholders to champion data-driven decision-making across the organization. Manage and execute change management processes related to data analytics, implementing scalable solutions that address both short-term needs and long-term goals. Desired Skills & Experience 10+ years of experience in data analytics, with at least 5+ years in a leadership role managing teams. Expertise in SQL and experience with Tableau to build interactive and insightful dashboards. Proven ability to collaborate across departments and influence without direct authority. Strong business acumen with strategic thinking and expert data-driven story-telling skills Experience with data warehousing and ETL processes, preferably with Snowflake and DBT. Familiarity with cloud-based infrastructure, particularly AWS. Exceptional communication skills, with the ability to present complex data insights clearly to stakeholders at all levels. Strong project management skills with the ability to prioritize, manage deadlines, and deliver results in a fast-paced environment. Advanced proficiency in statistical analysis and/or data science. Experience with Python, R, or another scripting language. Strong understanding of data architecture and enterprise data strategy. Bonus Points Experience in Healthcare technology Deep product analytics experience in a B2C space with scale of operations Fluency for analytics engineering and experiences with dbt Base Compensation Range $164,800 - $206,000 Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Benefits We offer a competitive benefits program including: Medical, dental, vision, life & disability insurance 401(k) plan with company match Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays Mental health resources Paid parental leave & Backup Care Tuition reimbursement Employee Resource Groups (ERGs) California Job Applicant Privacy Notice Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. For more information about our privacy practices, please contact us at privacy@simplepractice.com.

Lead and develop a lifecycle marketing team to execute AI-driven growth strategies that optimize customer acquisition, retention, and lifetime value. | 8+ years in lifecycle or CRM marketing with 3+ years leadership in SaaS, expertise in AI-powered personalization, multi-channel campaign orchestration, and strong analytical skills. | About Us SimplePractice is the trusted platform for health and wellness professionals, empowering over 200,000 practitioners to run their businesses efficiently and deliver exceptional care. Our mission is to simplify practice management so providers can focus on what matters most: helping clients thrive. Join a passionate, innovative team that’s transforming the future of private practice. The Role We’re seeking a growth oriented Director of Lifecycle Marketing Operations with deep analytical expertise and hands-on experience leveraging AI in customer lifecycle management. In this strategic leadership role, you will set the vision, build and lead a high-performing team, and drive cross-functional initiatives that attract new practitioners and maximize the lifetime value (LTV) of our existing customers. Responsibilities • Lead, mentor, and develop a team of lifecycle marketers, fostering a data-driven and innovative culture. • Architect and execute comprehensive growth strategies for customer acquisition, onboarding, engagement, retention, and win-back—using advanced analytics and AI-driven insights at every stage. • Leverage AI and machine learning tools to personalize customer journeys, optimize segmentation, and automate lifecycle touchpoints for maximum impact. • Build and maintain a robust analytics framework to measure, report, and optimize key growth metrics (CAC, retention, churn, LTV), and translate insights into actionable strategies. • Champion experimentation and continuous optimization through A/B testing, funnel analysis, and predictive modeling, ensuring SimplePractice remains at the forefront of marketing innovation. • Collaborate cross-functionally with Product, Sales, Customer Success, and Marketing to align growth initiatives and deliver a seamless customer experience. • Deliver messages across the full customer lifecycle (onboarding support, product updates, strategic communications, service outages). • Collaborate on roadmap prioritization and technical investments that elevate our messaging capabilities. • Ensure we’re leveraging the most cutting-edge tools including the latest in AI to drive efficiency and efficacy. Desired Skills & Experience • 8+ years of experience in growth, lifecycle, or CRM marketing, with at least 3 years in a people leadership role—ideally within SaaS or digital-first organizations. • A track record of orchestrating multi-channel campaigns across email, in-app, push notification and SMS, with the capability to stand up new channel infrastructure from ground zero. • Highly analytical with an intuitive grasp of funnel optimization, segmentation, attribution, and lifecycle performance metrics. • Proven expertise in leveraging AI and data science models for personalized lifecycle marketing, including recommendation engines and predictive triggers that generate incremental LTV and customer engagement. • Strong proficiency with marketing automation, CRM, and analytics platforms (e.g., HubSpot, Braze, Iterable, Google Analytics, AI/ML tools). • Strategic thinker with a hands-on approach—comfortable moving between big-picture vision and tactical execution. • Excellent communicator and collaborator, skilled at influencing cross-functional stakeholders and executive leaders. • Experience in a product-led growth environment, building compelling customer experiences to accelerate growth. Desired Skills & Experience • Lead a high-impact team at a mission-driven, rapidly growing SaaS company. • Shape the future of private practice for health and wellness professionals nationwide. • Competitive salary, equity, benefits, and flexible work arrangements. • A collaborative, inclusive culture that values innovation, learning, and personal growth. Base Compensation Range $180,000 - $225,000 annually Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Benefits We offer a competitive benefits program including: • Medical, dental, vision, life & disability insurance • 401(k) plan with company match • Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays • Mental health resources • Paid parental leave & Backup Care • Tuition reimbursement • Employee Resource Groups (ERGs) California Job Applicant Privacy Notice Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. For more information about our privacy practices, please contact us at privacy@simplepractice.com.

Build and enhance a scalable practice management platform by collaborating with product teams, writing clean code, and diagnosing problems. | 4+ years engineering experience with hands-on Ruby on Rails, knowledge of modern JavaScript frameworks like React or Ember, and experience deploying Rails apps to production. | About Us At SimplePractice, our team is dedicated to improving the mental health industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they’re up and running, and enables new clients to discover and interact with practitioners. Taking a practitioner-first approach in everything we do makes it possible for health and wellness practitioners to devote more time to their clients while they use SimplePractice to start, grow, and maintain a successful private practice. As we continue to grow, we are seeking a dynamic Director of and Strategy to help identify and execute strategic opportunities that fuel our expansion. Our Culture At SimplePractice, culture is our foundation. It influences the way we work, how we serve our customers, and how we approach accomplishing our mission. We have five core values that we strive to embody every day: • We think big • We take simplicity seriously • We come as we are • We act with humility • We are built on trust Culture is everyone’s responsibility at SimplePractice. Our culture is what drives us to do better for our teammates and customers. The Role SimplePractice is hiring for an experienced Software Engineer to join our team in a remote role. The ideal candidate will have expert-level knowledge in Ruby on Rails and extensive backend development experience. This role will be instrumental in implementing a wide variety of planned features and service enhancements to support our growing platform. About You • You are a passionate, talented engineer who is willing to push the limits of existing technology to create the best possible user experience • You work on the front-end with heavier emphasis on the backend to develop new features from start to finish, including design of architecture, coding, and testing • You are delighted by good design and bring that taste to your front-end work • You love building products that help 200,000+ customers in their day-to-day life Responsibilities • Build out the next generation practice management platform • Collaborate with our Product group to help understand customer needs, troubleshoot potential problems and define upcoming features • Write clean, efficient and well-tested code that improves our code base in meaningful ways • Help diagnose problems and architect solutions Desired Skills & Experience • You have 4+ years of engineering experience, with hands-on Ruby on Rails expertise for a part of your career • You have a degree in Computer Science or a related technical field • You possess solid experience in at least one modern JavaScript framework, specifically Ember.js or React.js, and the ecosystem around those frameworks • You have designed and implemented large, scalable web applications and have an appreciation for clean, elegant, and simple code • You have experience taking Rails apps from idea to production • You understand the value and nuances of Test-Driven Development • You're comfortable working with remote teams, using GitHub, Slack, Notion, and Zoom to collaborate Bonus Points • You have a good understanding of web application security and best practices • Working knowledge of managing environments using Docker, MySQL, Postgres, Redis, NGINX, and various AWS services • Confident working with production environments to help troubleshoot problems • Experience with Linux • Infrastructure management via Terraform/Ansible • Experience with compliance standards PCI/HIPAA Base Compensation Range $155,500 - $190,000 annually Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Benefits We offer a competitive benefits program including: • Medical, dental, vision, life & disability insurance • 401(k) plan with company match • Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays • Mental health resources • Paid parental leave & Backup Care • Tuition reimbursement • Employee Resource Groups (ERGs) California Job Applicant Privacy Notice Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. For more information about our privacy practices, please contact us at privacy@simplepractice.com.

The Growth Marketing Manager will develop and execute multi-channel performance marketing strategies to drive customer acquisition and retention. This role involves optimizing campaigns across various platforms and improving key metrics such as CAC and LTV. | Candidates should have 2-3 years of experience in growth or performance marketing, particularly in SaaS and SMB environments. Proficiency with digital marketing platforms and strong analytical skills are essential for success in this role. | About Us At SimplePractice, we’re changing the face of health and wellness through innovative solutions that simplify the life of health and wellness practitioners. Think your neighborhood therapist, nutritionist, speech language pathologist, or massage therapist—the small business owners who dedicate their careers to helping others. Our solution provides them with an all-in-one platform to manage their practice and with the tools and resources to thrive as a practitioner and business owner. The Role SimplePractice is seeking for an ambitious and data-driven Paid Media Operations Manager with 2-3 years of hands-on experience in performance marketing and growth strategies. This role is tailored for someone with a proven track record in leveraging various digital channels to drive customer acquisition and retention, particularly in the SaaS and SMB spaces. You will be instrumental in scaling our marketing efforts by optimizing campaigns across multiple platforms and improving key metrics such as CAC and LTV. Responsibilities Campaign Management Develop and execute multi-channel performance marketing strategies across: Search Engine Marketing (SEM): Drive high-quality leads through platforms like Google Ads and Bing Ads. Paid Social Marketing: Manage campaigns on platforms such as Facebook, Instagram, LinkedIn, and TikTok. Native Advertising: Utilize tools like Taboola and Outbrain to expand reach and engagement. Programmatic Display Advertising: Design and execute campaigns using platforms like DV360 or The Trade Desk. YouTube Advertising: Create engaging video ad campaigns to drive awareness and conversions. Growth Marketing & Experimentation Plan and execute growth marketing initiatives focused on customer acquisition, retention, and revenue growth. Implement rigorous A/B testing for creatives, copy, targeting, and landing pages to maximize ROI and optimize conversion funnels. Identify opportunities for scaling successful campaigns and experimenting with new channels or strategies. Digital Marketing Operations Campaign Strategy & Execution: Develop, launch, and optimize paid media campaigns across various marketing platforms such as Google Ads, Facebook Ads, Reddit Ads, and LinkedIn Ads. Audience Targeting: Build and manage audience lists, including segmentation, retargeting, and lookalike audiences to improve campaign effectiveness. Creative Trafficking: Coordinate with designers and content teams to ensure creative assets are correctly trafficked, tested, and optimized for different ad platforms. Performance Tracking & Optimization: Monitor KPIs, conduct A/B tests, analyze data, and adjust strategies to improve performance. Budget Management: Allocate and optimize ad spend across platforms to maximize ROI. Collaboration: Work closely with cross-functional teams, including content, design, and analytics, to ensure campaign success. Industry Trends & Best Practices: Stay updated on the latest digital marketing trends, platform changes, and new advertising opportunities. Analytics & Metrics Analyze performance metrics such as Customer Acquisition Cost (CAC), Lifetime Value (LTV), and other KPIs to evaluate and improve campaign success. Build dashboards and reports to communicate insights, trends, and performance to stakeholders. Continuously optimize campaigns to improve efficiency, reduce costs, and increase ROI. Collaboration Partner with cross-functional teams, including product, sales, and customer success, to align growth strategies with business objectives. Collaborate with creative teams to develop high-performing ad creatives tailored to target audiences. SaaS & SMB Focus Leverage experience in SaaS and SMB markets to identify and target ideal customer profiles. Understand the unique challenges of scaling SaaS and SMB solutions and tailor strategies accordingly. Desired Skills & Experience Experience: 2-3 years in growth or performance marketing roles, particularly in SaaS and SMB environments. Technical Skills: Proficiency with platforms like Google Ads, Facebook Ads Manager, Taboola, Outbrain, DV360, and YouTube Ads. Hands on experience building marketing campaigns, creating audiences & trafficking creative. Analytical Expertise: Strong knowledge of performance metrics such as CAC, LTV, and ROI, and familiarity with tools like Google Analytics, Tableau, or Looker. Growth Mindset: Proven experience in A/B testing, data-driven decision-making, and growth hacking methodologies. Creativity: Ability to craft engaging campaigns that drive results. Communication: Excellent written and verbal communication skills, with the ability to present data and insights clearly. Base Compensation Range $100,000 - $125,000 annually Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Benefits We offer a competitive benefits program including: Medical, dental, vision, life & disability insurance 401(k) plan with company match Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays Mental health resources Paid parental leave & Backup Care Tuition reimbursement Employee Resource Groups (ERGs) California Job Applicant Privacy Notice Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. For more information about our privacy practices, please contact us at privacy@simplepractice.com.

Own and drive the vision and roadmap for workflow automation features to reduce administrative burden and enhance practice management using AI/ML technologies. | 6+ years of product management experience with strategic vision, zero to one product development, AI/ML product delivery, strong analytical skills, and collaboration abilities. | About Us At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. This includes your neighborhood psychologist, family and marriage therapists, nutritionist, speech language pathologist —the small business owners who dedicate their careers to helping others. Our solution provides them with an all-in-one platform to manage their practice and the tools and resources to thrive as a practitioner and business owner. The Role We're seeking a Sr. Product Manager, Practice Workflow Automation to transform how private practices operate. You'll immerse yourself in the daily administrative realities of running a practice, pinpointing critical "jobs-to-be-done" that extend beyond direct client care. Your mission is to build solutions that dramatically reduce administrative burden, provide actionable insights for more effective practice management, and enhance collaboration among practice staff. Your work will be pivotal in evolving SimplePractice from a system of record to a system of action and insights for our customers, ultimately empowering private practices to start, grow, and thrive profitably. Success in this role demands a strong understanding of AI/ML technologies and the ability to skillfully navigate the complex intersection of technology and practice management. Responsibilities • Own the vision and roadmap for workflow automation features. You'll drive the why behind the product, defining the user experience, setting priorities, and charting the course to success. • Deeply understand the administrative and management workflows within private practice. You’ll use this understanding to devise new functionality that simplifies the management aspect of running a practice, so that clinicians can spend more time delivering care. • Use market, competitive, and operational data to identify emerging trends in technology, opportunities for product enhancements, growth, and adding customer value • Deeply understand customers, their needs, and ensure products deliver exceptional value. • Champion collaboration. You'll work closely with engineers, designers, marketers, and other stakeholders to turn your vision into reality. • Roll up your sleeves and get things done. You're not afraid to dive into the details, experiment, and iterate quickly. • Closely monitor product performance through key metrics, analytics, and customer feedback. Use data-driven insights to make informed decisions and drive continuous improvement. Desired Skills & Experience • 6+ years of product management experience including strategic product vision and zero to one product development • A proven track record of scaling and iterating on features based on user data and market insights. • Demonstrated success in bringing AI/ML-powered solutions to customers • Exceptional communication and collaboration skills. You can inspire and motivate cross-functional teams to achieve ambitious goals. • Strong analytical and problem-solving skills, with the ability to use data to inform decisions • A passionate advocate for your product with an infectious enthusiasm for building something truly remarkable to surprise and delight customers. • Experience in the SaaS industry is a plus Base Compensation Range $151,000 - $184,000 annually Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Benefits We offer a competitive benefits program including: • Medical, dental, vision, life & disability insurance • 401(k) plan with company match • Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays • Mental health resources • Paid parental leave & Backup Care • Tuition reimbursement • Employee Resource Groups (ERGs) California Job Applicant Privacy Notice Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. For more information about our privacy practices, please contact us at privacy@simplepractice.com.

Analyze and report on customer success KPIs using SQL and BI tools to support decision-making and scale operations. | 5+ years experience in data analysis or BI, advanced SQL skills, experience with BI tools, strong communication, and preferably a related degree. | About Us At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they’re up and running, and enables new clients to discover and interact with practitioners. Taking a practitioner-first approach in everything we do makes it possible for health and wellness practitioners to devote more time to their clients while they use SimplePractice to start, grow, and maintain a successful private practice. The Role We are looking for a skilled and analytical Business Intelligence Data Analyst with 3+ years of experience to join our Customer Success team. In this role, you will turn data into insights to drive decisions, improve customer outcomes, and help scale our Customer Success operations. Your expertise in SQL and data storytelling will be key to identifying trends, supporting key initiatives, and building impactful dashboards and reports. Key Responsibilities Partner with Customer Success leadership to define, track, and analyze key performance indicators (KPIs) Build and maintain SQL-based queries, reports, and dashboards using BI tools (e.g., Tableau, Looker, PowerBI) Translate business needs into analytical frameworks and actionable insights Monitor and report on customer engagement, retention, onboarding, and different channel (phone, chat, email) support metrics Collaborate cross-functionally with Product, Engineering and Data Engineering teams to access and model relevant data Ensure data accuracy, integrity, and consistency across reporting sources Desired Skills & Experience A bachelor's degree in Computer Science, Information Systems, Data Science, Business Analytics, or a related field (Masters degree preferred) . 5+ years of experience in a data analyst, business intelligence, or related role Advanced SQL skills and experience working with relational databases Hands-on experience with BI/reporting tools (e.g., Tableau, Looker, Power BI) Strong analytical thinking and ability to distill complex data into clear insights Experience working with or supporting Customer Success, Customer Experience, or similar customer-facing teams Excellent communication and stakeholder management skills Ability to work independently and manage multiple priorities in a fast-paced environment Bonus Points Experience with customer lifecycle analysis Familiarity with dbt, Snowflake, or cloud data warehouses Base Compensation Range $100,000 - $125,000 annually Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Benefits We offer a competitive benefits program including: Medical, dental, vision, life & disability insurance 401(k) plan with company match Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays Mental health resources Paid parental leave & Backup Care Tuition reimbursement Employee Resource Groups (ERGs) California Job Applicant Privacy Notice Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. For more information about our privacy practices, please contact us at privacy@simplepractice.com.