Signifyd

Developing and managing complex data-driven content and reports, translating technical information into accessible language, and leading cross-functional teams. | Extensive experience in content strategy, policy communication, and data visualization, with a focus on regulatory and financial information, but lacking in technical product management, ML, or infrastructure experience. | At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy. Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower fearless commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here! At Signifyd, we empower businesses to thrive in digital commerce by eliminating fraud and enabling seamless customer experiences. Our mission is to build trust at every step of the customer journey — from account creation and login through checkout and beyond. A core pillar of this mission is our Identity & Intelligence Platform: the first-party intelligence layer that allows Signifyd to recognize entities, reason about risk, and detect abuse across sessions, devices, and accounts. This platform powers device intelligence, identity risk signals, bot and automation detection, and selective enrichment with external data — all with durability, scale, and cost efficiency in mind. Role Overview We’re looking for a Senior Product Manager to own and evolve Signifyd’s Identity & Intelligence Platform, including device intelligence, identity risk signals, bot and automation detection, and the strategic use of third-party data sources. This role is responsible for shaping how Signifyd builds, evaluates, and productizes intelligence signals that underpin multiple fraud and account-level products. You’ll partner closely with Engineering, Data Science, Risk, and GTM teams to turn signals and models into scalable, trusted, and economically durable product capabilities. This role carries accountability for the economic efficiency of the Identity & Intelligence Platform, ensuring that signal quality, model performance, and platform costs scale sustainably as usage grows. Cost efficiency is an outcome of strong platform decisions, not a separate track. This is a senior, high-ownership role suited for a PM who thrives in ambiguity, enjoys platform-level thinking, and is motivated by building foundational capabilities that compound over time. Key Responsibilities Own the Identity & Intelligence Platform roadmap, including device intelligence, identity risk signals, session integrity, anomaly detection, and automation or bot classification. Define how first-party intelligence signals are collected, normalized, evaluated, and reused across products and workflows. Partner with Engineering and Data Science to ensure intelligence signals and models are production-ready, reliable, and aligned with product outcomes. Collaborate with Engineering on architectural decisions that balance accuracy, latency, scalability, and cost. Own the cost efficiency of identity and intelligence signals, including data enrichment spend, infrastructure usage, and long-term unit economics of decisioning. Make explicit tradeoffs between signal lift, latency, scalability, and cost, driving decisions that reduce unnecessary reliance and operational spend. Own the strategy for external data enrichment, including when to buy, build, replace, or retire third-party identity and risk signals. Extend identity intelligence into bot and automation detection, leveraging existing device, session, and behavioral signals. Work with Risk, Customer Success, Sales, and Product Marketing to translate platform capabilities into clear value narratives and deployable solutions. Stay current on evolving fraud, bot, and identity attack patterns, and ensure the platform adapts accordingly. Operate with autonomy and urgency, making sound product tradeoffs in complex, cross-functional environments. What You’ll Work On While exact initiatives will evolve, this role will typically involve: Advancing first-party device and identity intelligence to replace or complement third-party solutions. Defining how Signifyd detects and classifies automated or non-human behavior using internal signals. Evaluating per-decision and per-event cost of intelligence and decisioning, including infrastructure usage, data retention, and enrichment spend. Assessing the ROI and marginal lift of identity, device, and enrichment signals to inform build-vs-buy decisions and roadmap priorities. Shaping APIs, data contracts, and internal interfaces to enable reuse, scalability, and future productization of intelligence capabilities. Partnering with Engineering and Data Science to move intelligence from experimentation into reliable, cost-effective production use. Required Qualifications 6+ years of Product Management experience, with significant ownership of platform, infrastructure-adjacent, or ML-driven products. Experience working closely with Data Science and Engineering teams on signal- or model-centric systems. Strong ability to translate technical concepts into clear product decisions and business outcomes. Comfort operating in ambiguous, fast-moving environments with multiple stakeholders. Excellent written and verbal communication skills across technical and non-technical audiences. Strong sense of ownership, judgment, and bias toward action. Nice to Have Experience in fraud, trust and safety, identity, or security domains. Familiarity with device intelligence, bot detection, session analysis, or risk decisioning systems. Experience evaluating or integrating third-party data or enrichment services. Background in scaling foundational capabilities used across multiple products. #LI-Remote Benefits in our US offices: Discretionary Time Off Policy (Unlimited!) 401K Match Stock Options Annual Performance Bonus or Commissions Paid Parental Leave (12 weeks) On-Demand Therapy for all employees & their dependents Dedicated learning budget through Learnerbly Health Insurance Dental Insurance Vision Insurance Flexible Spending Account (FSA) Short Term and Long Term Disability Insurance Life Insurance Company Social Events Signifyd Swag Compensation: In the United States, each work location is assigned a specific pay zone, which determines the salary range for a given position. The starting base salary for the selected candidate will be based on a variety of factors, including job-related skills, experience, qualifications, geographic location, and current market conditions. Base Salary Ranges by Pay Zone: Tier 1 (NYC/SF Bay Area/Seattle): $165,000 – $205,000 annually Tier 2 (DC Metro/Austin/Chicago/Denver/Boston/Los Angeles/San Diego): $155,000 – $195,000 annually Tier 3 (US - All Other): $145,000 – $185,000 annually Equity: This role is eligible for a stock option grant of 6,000-8,000 stock options, based on the position level and internal compensation guidelines. Bonus: This role is eligible for an annual performance bonus of up to 10% of base salary. We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Signifyd's Applicant Privacy Notice

Manage enterprise customer accounts, drive adoption, and ensure retention through strategic engagement and cross-functional collaboration. | Over 5 years of experience in customer success or account management, proficiency in Salesforce, JIRA, Excel, G-Suite, and experience with enterprise accounts and complex projects. | At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy. Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower fearless commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here! Department: Enterprise Customer Success The Enterprise Customer Success team is responsible for driving success, net revenue retention, and expansion within our largest customer portfolio. This involves proactively engaging existing merchants, mitigating churn risks, and onboarding new clients. Our team members are experts in the fraud, e-commerce, and payments landscape, collaborating closely with Sales, Implementation, and Risk teams to ensure an exceptional customer experience. We are a results-oriented group focused on delivering significant value and achieving our collective and individual targets. As a Senior Enterprise Customer Success Manager (CSM), you manage the ongoing success of a portfolio of Signifyd's large, enterprise customers. You will work cross-functionally with multiple teams to ensure alignment with customer objectives. You will build out a strategic view of your accounts to ensure long-term success. As a trusted business advisor for your assigned customers, you will help engage with your customers to ensure platform usage, track key success metrics/outcomes, and conduct periodic account reviews. You will report to the VP, Enterprise Customer Success. Responsibilities: Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of a portfolio of assigned clients Project manage customer onboarding process to successful deployment by leading and coordinating internal and external activities Work extensively with various cross-functional teams in order to orchestrate service infrastructure around client needs Identify and successfully close renewals and expansion opportunities within your book of business Have full ownership of commercial activities such as opportunity management and contract workflows. Understand your customers’ pain points, initiatives and business goals and identify how Signifyd can partner to achieve their goals Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users Develop collateral and conduct regular business reviews with client executive teams Ensure swift resolution of account issues by using resources from cross-functional teams Provide executive oversight and client communication Work with Marketing to identify and convert successful customers into advocates Embody Signifyd values and serve as a role model for other team members Requirements for the position: 5+ years of Customer Success Management or Account Management Ability to travel when necessary Proficiency in Salesforce, JIRA, Excel and G-Suite is required Proficiency in BI tools such as Looker is a plus Proven customer management experience with Enterprise accounts Proven track record of managing complex projects An analytical and metrics-driven work style Ability to analyze complex situations, develop associated action plans and lead teams to achieve goals Creative, driven, resourceful, detail-oriented, and highly organized Excellent communication and presentation skills Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment Passion for e-commerce and new technology Background in e-commerce, payments, fraud or data science is preferred Benefits in our US offices: Discretionary Time Off Policy (Unlimited!) 401K Match Stock Options Annual Performance Bonus or Commissions Paid Parental Leave (12 weeks) On-Demand Therapy for all employees & their dependents Dedicated learning budget through Learnerbly Health Insurance Dental Insurance Vision Insurance Flexible Spending Account (FSA) Short Term and Long Term Disability Insurance Life Insurance Company Social Events Signifyd Swag Compensation: In the United States, each work location is assigned a specific pay zone, which determines the salary range for a given position. The starting base salary for the selected candidate will be based on a variety of factors, including job-related skills, experience, qualifications, geographic location, and current market conditions. Base Salary Ranges by Pay Zone: Tier 1 (NYC/SF Bay Area/Seattle): $140,000 – $150,000 annually Tier 2 (DC Metro/Austin/Chicago/Denver/Boston/Los Angeles/San Diego): $135,000 – $140,000 annually Tier 3 (US - All Other): $130,000– $135,000annually Equity: This role is eligible for a stock option grant of up to 1500 stock options, based on the position level and internal compensation guidelines. Bonus: This role is eligible for a customer success bonus plan as part of the total compensation package We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Signifyd's Applicant Privacy Notice