Signifyd

Lead design and management of enterprise cloud infrastructure focusing on scalability, security, and reliability. | Requires deep proficiency in GCP, Kubernetes, Infrastructure-as-Code tools, and strong software development skills in Python or Go. | At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy. Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here! Department: Engineering The Engineering organisation at Signifyd is at the forefront of building cutting-edge solutions that protect and empower global commerce. We pride ourselves on delivering highly scalable, robust systems that evolve with our customers' growing needs, from emerging startups to enterprise-level organizations processing millions of transactions. Our engineers thrive in an innovative, agile environment where rapid iteration and continuous learning drive our success. We embrace modern development practices, leverage cloud-native technologies, and maintain a customer-obsessed mindset that ensures our solutions not only meet today's requirements but also anticipate tomorrow's challenges. Strong partnerships with Product, Data Science and our business stakeholders ensure every technical decision is aligned with delivering maximum value to our customers and driving meaningful business outcomes. ------------------------------------------- Signifyd is looking to hire a Senior Software Engineer for its Cloud Platform Engineering group. Within our broader Engineering organization, this pivotal role will drive the design, implementation, and comprehensive management of our enterprise cloud infrastructure. You will provide technical leadership to a team of highly skilled engineers, automating and maintaining a vast computing environment that supports our core decision platform for customers ranging from emerging startups to large-scale enterprises processing millions of transactions. Thriving in an innovative culture of rapid iteration and continuous learning, you will partner closely with cross-functional engineering teams to resolve complex infrastructure challenges and ensure technical decisions align with strategic business outcomes. To ensure seamless system operations, the ideal candidate will possess a software development skillset, strong analytical and communication skills, and deep technical proficiency across cloud technologies, containers, Kubernetes, cloud networking, security, and platform engineering Responsibilities: Pioneer AI-Driven Infrastructure Build the future: Architect and integrate LLM-powered, agentic tools into our platform ecosystem. You will design self-healing infrastructure and automated root-cause analysis workflows to drastically reduce operational toil and accelerate incident resolution. Architect for Scale, Security, & Reliability Evolve the ecosystem: Drive the strategic roadmap for our GCP and Kubernetes-based cloud capabilities, balancing direct developer feedback with emerging cloud technologies. Drive operational excellence: Define, build, and maintain rigorous system Service Level Objectives (SLOs) and incident management processes. You will share ownership of platform health by participating in on-call rotations, using those frontline insights to continuously harden our systems. Embed security: Design transparent platform security (access controls, encryption, vulnerability management) that keeps the platform secure without slowing down developer velocity. Optimize footprint: Manage cloud capacity and FinOps proactively, offering efficient scaling solutions and cost transparency to engineering teams. Elevate Developer Experience (DevEx) Productize the platform: Transform CI/CD (GitHub Actions, TeamCity), deployment (ArgoCD), and build tooling into a cohesive, self-service product that drives Change Failure Rates (CFR) to zero. Pave the golden path: Embed platform standards directly into our tooling so that the "right way" is automatically the fastest and easiest way for our software engineers. Technical Leadership & Mentorship Solve systemic problems: Provide high-level, solutions-oriented support by troubleshooting complex infrastructure issues and delivering resilient, product-level fixes. Champion the culture: Foster a customer-focused engineering environment. You will mentor junior team members and advocate for product-thinking and deep empathy for the developer experience. Requirements: Cloud & Infrastructure Mastery Cloud Platform: Deep proficiency in Google Cloud Platform (GCP) is required; AWS experience is a strong plus. You have in-depth knowledge of cloud networking, protocols, and security best practices. Kubernetes: Extensive expertise operating both self-managed and cloud-managed Kubernetes architectures at scale. Data Systems: Experience managing and scaling robust data storage and streaming technologies (e.g., PostgreSQL, MySQL, Cassandra, Elasticsearch, Kafka). Software Engineering & DevEx Coding Proficiency: Strong software development skills in high-level languages (e.g., Python, Go, Java, TypeScript) combined with modern development practices. IaC & GitOps: Proven ability to build secure, self-service infrastructure using Infrastructure-as-Code (Terraform) and declarative CI/CD pipelines (ArgoCD, GitHub Actions, TeamCity) to deploy with confidence and drive down CFR. Observability & AI-Fluency AI Tooling: Proficiency using modern AI-assisted development tools (Cursor, GitHub Copilot, Claude). Crucially, you possess the architectural critical thinking required to audit AI-generated code for security, correctness, and long-term maintainability. Telemetry: Experience designing scalable, OpenTelemetry-based monitoring and tracing frameworks that equip engineering teams to swiftly pinpoint bottlenecks and lower MTTR. #LI-Remote Benefits in our US offices: Discretionary Time Off Policy (Unlimited!) 401K Match Stock Options Annual Performance Bonus or Commissions Paid Parental Leave (12 weeks) On-Demand Therapy for all employees & their dependents Dedicated learning budget through Learnerbly Health Insurance Dental Insurance Vision Insurance Flexible Spending Account (FSA) Short Term and Long Term Disability Insurance Life Insurance Company Social Events Signifyd Swag Compensation: In the United States, each work location is assigned a specific pay zone, which determines the salary range for a given position. The starting base salary for the selected candidate will be based on a variety of factors, including job-related skills, experience, qualifications, geographic location, and current market conditions. Base Salary Ranges by Pay Zone: Tier 1 (NYC/SF Bay Area/Seattle): $175,000 – $190,000 annually Tier 2 (DC Metro/Austin/Chicago/Denver/Boston/Los Angeles/San Diego): $160,000 – $175,000 annually Tier 3 (US - All Other): $150,000 – $165,000 annually Equity: This role is eligible for a stock option grant of 4,000 stock options, based on the position level and internal compensation guidelines. Bonus: This role is eligible for an annual performance bonus of up to 10% of base salary. We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Signifyd's Applicant Privacy Notice

Architect complex API integrations and technical solutions for strategic enterprise merchants addressing fraud and data challenges. | Requires 5+ years senior technical customer-facing experience with deep API design expertise and familiarity with machine learning concepts. | At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy. Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here! Department: Solutions Engineering Solutions Design is a team of highly skilled and influential technical consultants supporting our merchants. Solutions Engineers are trusted partners to the pre and post-sale process internally and externally, serving as technical experts and helping to ensure a smooth transition for our customers on the technical side. This team consults on various industries and business models, playing a critical role in assisting the Sales department to win new business, and designing solutions that the Implementations department can bring to production quickly. This team successful manages and engages with many cross-functional disciplines to provide guidance and improve our tools and resources that lead to faster sales cycles, better products, and happier customers. The Role: The Sr. Solutions Architect is a senior technical role at the intersection of fraud prevention, machine learning, and enterprise commerce. You will partner with our largest and most strategic merchants from Fortune 500 retailers and global consumer brands to architect technical solutions that address their complex fraud and data challenges. This role goes far beyond product demos. You will define how Signifyd integrates with new industries and business models, influence our product and data science roadmap, and co-sell alongside Account Executives at the highest tier of our merchant base. You will partner internally with Product and Data Science to design API architectures and surface the data signals that power our ML models. Your primary home is our Strategic account tier, comprising a handpicked set of named merchants with at least $2B in annual revenue. You will also provide coverage to large Enterprise merchants with over $500M in annual revenue as pipeline and capacity allow. This is a role for someone who thrives at the intersection of deep technical expertise and real strategic influence. Responsibilities: Strategic Sales Partnership Partner with Account Executives to drive the end-to-end sales cycle for Enterprise merchants, serving as the primary technical authority from initial discovery through contract execution. Lead executive-level technical presentations and solution design sessions, building credibility with merchant CTOs, VPs of Engineering, and Heads of Product. Own the technical validation process, including complex RFPs and high-stakes Proof of Concept (POC) engagements, ensuring a seamless transition from "technical win" to implementation. Technical Architecture & API Integration Design and architect API integrations tailored to each merchant’s industry, business practices and solution requirements. Translate merchant requirements across new industries, payment models, and fulfillment operations into detailed integration schema, data flow designs, and data requirem Lead technical discovery with merchant engineering and product teams to define integration scope, data requirements, success criteria, and key milestones Ensure integration designs are scalable, maintainable, and aligned with Signifyd's platform capabilities and API standards Machine Learning & Data Strategy Evaluate the fraud risk profile of novel merchant business models and recommend integration and data strategies most likely to produce strong model performance and financial guarantee eligibility Consult on data health by defining high-quality training signals for new merchant categories (Marketplace, Subscriptions, BOPIS) to ensure optimal model performance. Analyze fraud risk profiles for novel business models, recommending integration strategies that maximize model accuracy and financial guarantee eligibility. Partner with Data Science to validate model performance against merchant-specific datasets, ensuring Signifyd’s decisioning aligns with the client's risk appetite. Product Influence & Internal Partnership Serve as the technical voice of the merchant to Signifyd's Product and Data Science teams surfacing capability gaps, feature opportunities, and data requirements from the field Contribute meaningfully to the product roadmap with structured, evidence-based recommendations grounded in direct merchant feedback and competitive market dynamics Partner with Implementation Managers during complex onboardings to ensure continuity between what was architected and what is built Requirements: 5+ years in a Solutions Architect, Principal Solutions Engineer, or equivalent senior technical customer-facing role (pre-sales or strategic post-sales) Hands-on experience designing and architecting API integrations — you can speak with authority to LLM/AI, REST, webhooks, data schemas, event-driven architectures, and common integration patterns in ecommerce environments Meaningful exposure to bot mitigation/management, identity threat protection, digital identity, fraud detection, risk decisioning, payments processing including agentic commerce, chargebacks, or adjacent fintech domains Working familiarity with machine learning concepts; how models are trained, evaluated, and improved, and an intuition for what data matters and why it matters for fraud decisioning Proven track record working directly with enterprise merchants, retailers, or B2C brands at significant scale ($500M+ in annual revenue or equivalent complexity) Demonstrated ability to build technical credibility and trusted relationships with engineering leaders and C-suite stakeholders at major retail and consumer brands Experience co-selling in complex, multi-stakeholder enterprise deals alongside a quota-carrying Account Executive Comfort with ambiguity, shifting priorities, and the rhythm of a growth-stage company where the pipeline can be feast or famine Nice to Have Experience with chargeback representment, dispute resolution, or the acquiring and issuing bank ecosystem Familiarity with major ecommerce platform architectures; Salesforce Commerce Cloud, Shopify Plus, SAP Commerce, Adobe Commerce, BigCommerce, or comparable Prior experience at a fraud prevention, payments, identity verification, or risk intelligence company Background working in or alongside named-account programs serving Fortune 500 retailers or global consumer brands Program / project management experience whether leading an initiative or co-leading with an internal partner Logistics: Travel expected is 40–50% and can fluctuate throughout the year. You will be on-site with merchants and at industry events (NRF, Money20/20, Shoptalk, IRCE) Internal reach: You will collaborate with Account Executives, Product, Risk and Solution Design and Delivery. This role has real organizational influence beyond deal support Ramp: Expect a thoughtful 6 month ramp that builds your product depth, internal relationships, and merchant knowledge before you own deals independently #LI-Remote Benefits in our US offices: Discretionary Time Off Policy (Unlimited!) 401K Match Stock Options Annual Performance Bonus or Commissions Paid Parental Leave (12 weeks) On-Demand Therapy for all employees & their dependents Dedicated learning budget through Learnerbly Health Insurance Dental Insurance Vision Insurance Flexible Spending Account (FSA) Short Term and Long Term Disability Insurance Life Insurance Company Social Events Signifyd Swag Compensation: In the United States, each work location is assigned a specific pay zone, which determines the salary range for a given position. The starting base salary for the selected candidate will be based on a variety of factors, including job-related skills, experience, qualifications, geographic location, and current market conditions. Base Salary Ranges by Pay Zone: Tier 1 (NYC/SF Bay Area/Seattle): $140,000– $175,000 annually Tier 2 (DC Metro/Austin/Chicago/Denver/Boston/Los Angeles/San Diego): $130,000 – $160,000 annually Tier 3 (US - All Other): $115,000 – $145,000 annually Equity: This role is eligible for a stock option grant of 2,500 stock options, based on the position level and internal compensation guidelines. Commission (Sales Roles): This role is eligible for a commission plan as part of the total compensation package. On-Target Commission Range: $23,000 – $35,000 annually Commission accelerators and additional variable compensation may apply; details will be provided during the interview process. We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Signifyd's Applicant Privacy Notice